Interview outline

Interviewee Interviewer
 Interviewee name  Sintayehu Ashebir
 Alazar Tamiru

Location Appointment date & time

 Work place  Mar31,2021
 10:00am
Objective Reminders
 Requirement gathering for  He is a Bolo service
developing vehicle servicing provider
platform
Agendas Approximate time
 Introduction 3 minutes
 Self-introduction
 And letting the interviewee to
introduce themselves.
 Background on project 3 minutes
 We are gathering a
requirement to develop a
platform for servicing vehicles

 Topics to be covered 5 minutes

1. About the current system
(Problems, Difficulties)
2. Data and Processes involved
in the current system
3. How do you want the above
problems to be solved (what
functionalities do you
propose for the new system?)
 Permission
 Would you mind if I use a
voice recorder?
Topics Approximate Notes
time
Topic 1
1. How do you get new 3 minutes we get customers by distributing business card, by
customers? telling our service to the persons we know, and by
saving the phone no of the customers and
reminding them one year letter
2. Do you provide out 4 minutes we don’t provide mostly customers come
door service? How? with their vehicle
3. What problems have 7 minutes There are many problems faced among
you faced related to them
Providing Bolo service  Trustworthiness (customers
to a vehicle? come by borrowing vehicle
parts for only passing the
bolo check)
 Lack of customer
4. How do you Notify 5 minutes By saving the phone no (if Possible)
customers to make And calling to them one year later
bolo check
Topic 2
5. Is there any paper 5 minutes Yes there is
work after and before There is a form when the car comes and
servicing a vehicle? after checking also there is a check list
Explain about it if any
6. How do you manage 5 minutes We just simply register customer info and
information of vehicles vehicle info in a paper so that we can
in the bolo service communicate with customer and
providing? Show us
paper work samples if
you can
Topic 3
7. How do you think the 10 minutes Digitalizing the information management
above problems Making promotion building brand
should be solved?