Post Tele-in Follow Up

Prospect Name : ……………………...…………………………

Telephone No : ……………………...…………………………
Date of Inquiry : ……………………...………………………… Consultant Name : ………………………..
Date of call : ……………………...………………………… CRE Name : …………………………
Model Enquired : ……………………...…………………………

I am ………..calling from………………Honda. Am I talking to Mr./ Ms………….? Is it good time to speak to you?

Sir/ Maam, Thank You for calling our dealership and showing your interest in ….(Model).May I have
quick feedback about your experience ?
You can answer in the form of Yes or No
YES NO
Q1. Was your call answered quickly?
Q2. Was the Sales Consultant courteous enough while talking to you?

Q3. Were all your queries answered to your satisfaction?

Q4. Were you offered Test Drive?

Thanks for your feedback, It will help us to serve you better.

Customer Verbatim :

Confirmation
Customer Satisfied Yes No

Closed without Satisfaction Yes No

Reason, If Yes

Sign of CRE CRM SALES MANAGER GENERAL MANAGER

Mention Follow up / Action details at the back

Note: Please use the script mentioned in the boxes below as per the rating provided by the
customer for any of the question

Further Action to be taken by

Ratings Script
Thank You Sir / Maam for your CRE
Capture Special comments of
Satisfied valuable feedback and have a good
customer, if any
day.
Sir / Maam, we sincerely regret for
Capture VOC about what went
Dissatisfied inconvenience caused and apologize
wrong
for the same.
 PTF - Complaint Follow Up / Action Details

Date Follow up / Action Taken details Signature

Sign of CRE CRM SALES MANAGER GENERAL MANAGER