Scribd Logo
Upload

Welcome to Scribd!

  • 3 2VoiceofCustomer-1526825602244

    Uploaded by

    Lucas Varoto
    6 views1 page
    This document is a customer satisfaction survey that asks customers to rate their agreement with 15 statements about a company's product or service on a scale of 1 to 5. The survey aims to gain a better understanding of customers' experiences and expectations in order to improve the product or service. Customers are asked about their satisfaction, whether their needs are met, quality, after-purchase service, value, responsiveness, reliability, and preferences for improvements.

    Original Description:

    Original Title

    3.2VoiceofCustomer-1526825602244

    Copyright

    © © All Rights Reserved

    Available Formats

    XLSX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document is a customer satisfaction survey that asks customers to rate their agreement with 15 statements about a company's product or service on a scale of 1 to 5. The survey aims to gain a better understanding of customers' experiences and expectations in order to improve the product or service. Customers are asked about their satisfaction, whether their needs are met, quality, after-purchase service, value, responsiveness, reliability, and preferences for improvements.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    6 views1 page

    3 2VoiceofCustomer-1526825602244

    Uploaded by

    Lucas Varoto
    This document is a customer satisfaction survey that asks customers to rate their agreement with 15 statements about a company's product or service on a scale of 1 to 5. The survey aims to gain a better understanding of customers' experiences and expectations in order to improve the product or service. Customers are asked about their satisfaction, whether their needs are met, quality, after-purchase service, value, responsiveness, reliability, and preferences for improvements.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Voice of the Customer

    When customers complete this questionnaire, you will gain a better understanding of their experiences and expectations for your product.

    Disagree Agree
    Enter an X in the cell that best reflects your thoughts about these statements. 1 2 3 4 5
    1 I would definitely recommend this product/service to a friend or colleague.
    2 I am very satisfied with the product/service.
    3 This product/service meets my needs.
    4 The product/service quality is very high.
    5 After-purchase service was excellent (warranty, repair, customer service).
    6 The value for money spent was very high.
    7 We have been very responsive to your questions and concerns?
    8 Company responds quickly to orders and requests for help.
    9 I will definitely purchase your product/services again.
    10 The product/service was very reliable.
    11 This product/service is better than the brands with which I am currently familiar.
    12 What could we do better?
    13 What improvements would you like to see?
    14 What features are of little value to you?
    15 What new features would you like to see?

    @2019 SSGI. For Personal Use Only. Other Uses Require Written Permission.

    You might also like