Technical Proposal For East Coast Group EBS - Onprem - Final Version 1.0

East Coast Group
Technical Proposal for Oracle R12 E-

Business Suite Implementation
Submission Date
December 22, 2020
Technical Proposal for Oracle E-Business Suite Implementation

Proprietary & Confidential
Ref: SSL/ORA-ECG/EBS/221220
To,
Managing Director
ECG Group
East Coast Centre,
SW (G)-8, Gulshan Avenue
Gulshan 1, Dhaka: 1212.
Dear Sir,
Softlink Systems Limited is pleased to submit its technical proposal to provide Oracle
E-Business Suite ERP software implementation/ development in East Coast Group for
the upcoming standard ERP initiatives. We look forward to discussing this proposal
with you in greater detail and should you have any questions regarding this proposal,
please contact us.
We look forward to a fruitful relationship with East Coast Group and helping you to
achieve greater value in the marketplace. The following sections present the detail of
our proposal.
We are confident that we will be able to exceed your expectations and deliver you a
flawless support as we have a strong team combined with very vast, versatile,
industry specific in-depth knowledge.
Sincerely yours,
Syed Mohsiuzzaman
Head of Technical & PMO Head
Softlink Systems Ltd.
Phone: +8801730589150, +8801552338887
Email: syed.mzaman@softlinksystemsltd.com

Softlink Contact Details:
SL Line Item Details
1 Name of the bidder Softlink Systems Limited
2 Office Location Address: Cha 70, 70/A, Rupayan Millenium
Square (6th Floor), Progoti Shoroni, Dhaka 1212
3 Name of the Team Leader \ Project Syed Mohsiuzzaman
Manager and designation Head of Technical & PMO Head
4 Contact postal address, telephone, Address: Cha 70, 70/A, Rupayan Millenium
and E- mail address Square (6th Floor), Progoti Shoroni, Dhaka
1212.
Phone: +8801730589150
eMail: syed.mzaman@softlinksystemsltd.com
info@softlinksystemsltd.com

Table of Contents
Executive Summary .............................................................................................................................................................1
Project Background .............................................................................................................................................................2
About US ...................................................................................................................................................................................4
Our Value Proposition ........................................................................................................................................................4
Service Offerings ........................................................................................................ 7
Quality Focus ............................................................................................................. 8
Expertise ..................................................................................................................................................................................9
Services and Expertise .............................................................................................. 10
Strategic Alliances .................................................................................................... 11
About Oracle R12 E-Business Suite Applications .................................................................................................. 12
Project Overview ............................................................................................................................................................... 13
Scope of Work ..................................................................................................................................................................... 13
Proposed Application ................................................................................................. 13
ECG Scope & Objectives ............................................................................................ 13
ECG Required Modules & Planned functionality to be implemented .................................. 14
Service Scope: ......................................................................................................... 15
Legal Entity.............................................................................................................. 15
Geographic Scope ..................................................................................................... 16
Planned E-Business Suite Proposed Modules (Final BOM will be Shared after Oracle ebs BOM
Confirm by Oracle Corporation) ............................................................................... 16
Integration .............................................................................................................. 17
Customization .......................................................................................................... 18
Training ................................................................................................................... 18
Post Implementation/ development Support................................................................. 18
Best Practices........................................................................................................... 18
East Coast Group Limited Responsibilities .................................................................... 19
Assumptions ............................................................................................................ 19
Implementation Methodology – Enterprise resource planning solution Unified Method (OUM) ....... 21
OUM Phases ........................................................................................................................................ 22
Documentation Coverage Phase wise ........................................................................................................................ 26
IT Infrastructure requirement ..................................................................................................................................... 28
Data Migration, Cut-Over and Commissioning Plan ............................................................................................. 31
Migration Planning ........................................................................................................................................................... 31
Data Migration Responsibilities ................................................................................... 33
Data Migration Role .................................................................................................. 34

Project Timelines .............................................................................................................................................................. 35
Training Plans..................................................................................................................................................................... 36
Support Plan ........................................................................................................................................................................ 37
Support Framework ............................................................................................................................ 38
SLA ....................................................................................................................................................... 39
Problem resolution and escalation mechanism..................................................................................................... 40
Change management Plan: ............................................................................................................................................. 42
Change Request Management Plan: ............................................................................................................................ 43
Testing Plan ......................................................................................................................................................................... 44
Roles and Responsibilities Matrix ............................................................................................................................... 45
General Terms and Information .................................................................................................................................. 47
APPENDIX ............................................................................................................................................................................. 53
Management Dashboard ................................................................................................................................................. 54

Executive Summary
East Coast Group (ECG) is one of the fastest growing business conglomerates in Bangladesh.
Having more than 30 years of experience in diversified business interests including Trading,
Power Generation, Downstream Petroleum, Shipping, Renewable Energy, Plastics &
Ceramics Manufacturing, Real Estate, Wood Treatment, Corporate Finance, Banking,
Insurance, Tea Production, Logistics and Distribution.
Maiden journey was started having a lone company as its trading area focusing on oil & gas
sector, which is still soaring as the flagship business of the group.
Trading mainly in petroleum, crude oil & base stock followed by their transportation in early
eighties & rest of the companies with diversified portfolios gained momentum in nineties.
The group became active in different areas of business starting from trading in bulk
commodities to investing in manufacturing, real estate, financial intermediaries, bank &
insurance sector. The group further expanded its areas of operation to aviation business and
development of power stations.
Subsequently, an investment arm was stretched having a merchant-banking license to

handle group’s in-house asset management functions including developing its business as
independent financial intermediary. In order to capitalize trading activities in bulk in a
totally liberated consumer market, a distribution company was launched lately for import &
distribution of brand products in the high-end market segment.
We are delighted to have an opportunity to associate with ECG on their transformation

journey on the road to implementing Global Standard Application Solution for your better
business needs.
The proposed Solution would also aim to facilitate in implementing/ development “Standard
Practices” in processes independent of people and technology. The Integrated Business
Solution of the Organization would be seamlessly integrated with their operational support
system to provide an Enterprise-wide Integrated Information System.
The expectation is to ensure seamless integration of various business processes with proper
control and monitoring mechanisms with accountability. The centralized Integrated
Business Solution is expected to address the following business needs of EAST COAST
GROUP.

Proprietary & Confidential 1
Project Background
East Coast Group is a large conglomerate with many Strategic Business Units. The leadership
team has successfully navigated all the business challenges in the external and internal
environment of the group resulting in phenomenal growth in recent years. Naturally, with
greater scale comes increased operational complexity. To tackle the complexity challenges,
this is an opportune time for ECG to consider the option for a group ERP system to streamline
existing processes.
Over the years ECG has implemented various systems to perform management functions. To
continue the corporate growth trajectory in the long-term, it is essential to have all business
processes and information systems integrated into a single technology platform covering
Production, Sales, Procurement, Logistics, Finance and HR. This RFP seeks to gather
proposals for the best ERP software for ECG to reduce costs, boost overall productivity and
improve decision making.
The strategic vision of ECG is to adopt global best practices for business processes and IT
systems and emulate the procedures of globally renowned conglomerates. To this end, ECG
is seriously considering the implementation of a group ERP system to equip the organization
with a state-of-the-art business application infrastructure. Once implemented, the ERP
system will become the main engine for driving planning, sales and operations. Thus, the
primary objective of implementing an ERP system for the group is to gain overall
transparency across all business operations.

East Coast Group No. of Entities
There are 27 entities under East Coast Group. They are:

SL
SL No Name of Company Name of Company
No
1 EC Distribution Limited 15 EC Bulk Currieries Ltd
2 East Coast Trading (pvt) Ltd 16 Greenways Industries (BD) Ltd
3 Radiant Alliance Limited 17 Omera Renewable Energy Ltd
4 Parkesine Products Limited 18 Omera Food and Beverage Ltd
5 Unicom Clean Energy Ltd 19 Omera Logistics Ltd
6 Clean Fuel Filling Station Ltd 20 Nordic Woods Ltd
7 Bangladesh Trade Syndicate Ltd 21 Omera Fuels Ltd
8 EC Securities Ltd 22 Omera Tank Terminal Limited
9 East Coast Shipping Lines Ltd 23 MJL Bangladesh Ltd
10 ASP Omera Crew Management Ltd 24 Omera Petroleum Ltd
11 EC Aviation Ltd 25 Omera Cylinders Ltd
12 Nordic Express Ltd 26 Omera Gas One Ltd
13 Omera Chemicals Ltd 27 MJL (Singapore) Pte Ltd
14 EC Holdings Ltd

About US
Softlink Systems Limited established in the year of 2011, is a service provider with
knowledge of Enterprise resource planning (Oracle EBS & Fusion Cloud) solution
implementation, development and support, Custom ERP, customize software development,
offshore software development & mobile apps development, professional outsourcing and
software consultancy and various software training services to institutions, government
agencies and corporations globally. Our team is a combination of expert engineers, project
managers and support staffs, have decades of experience to develop, deploy and service of
these applications for commercial clients in Bangladesh and abroad. Softlink Systems
Limited offers Enterprise resource planning solution, Custom ERP and Customized Solutions.
Our Value Proposition
Softlink Systems Ltd. believes with highest certainty that our services will address all the
identified current and future challenges of East Coast Group. We believe that Oracle
enterprise resource planning solution is the most viable value proposition for East Coast
Group is because of the following reasons:
• Competitive Advantage
• Improve Process Efficiency
• Accurate Forecasting
• Department Collaboration
• Scalable Resource
• Integrated Information
• Total Cost of Ownership Savings
• Streamlined Processes
• Mobility
• Customization, Integration & In-Built API
• Increased Productivity
• Regulatory Compliance
• Flexible Systems
• Global & Local Customer Service & Support
• Data Reliability

We understand the needs and culture of the Bangladesh market and provide best-in-class
enterprise solutions, by leveraging our knowledge and experience.
Business Models
• Outcome-based business models

• Flexible onsite/offshore mix
• Drive co-innovation
• Partnering in End-to-end Digital Transformation Journey
Industry Solutions
• Extensive industry domain expertise

• Localized ready-to-use industry solutions
• Consultative approach
Resource Global Experience, Local specialization
• No language and cultural barriers

• Local Execution Expertise for top global customers across industries
• Continuous investments to expand and build local expertise
• Global technology partners alliances
Advanced Technologies
• Digital and user experience

• Enterprise Solution Cloud, On-Prem, Mobility, Social and Analytics expertise
• Repurposing and optimization of technology investments
• Cybersecurity
• Industrial Engineering Services

Business Benefits
The implementation/ development of Enterprise resource planning solution proposed

solution will, in line with East Coast Group’s strategies, benefit East Coast Group, by helping
them gain rapid substantial process improvements in all major business areas that include:
✓ Financial Management
✓ Automated invoice and payment processing
✓ Elimination of manual interactions
✓ Supply Chain Management / Procurement
✓ Centralization of procurement requests, aggregated and improved supplier
negotiations, contract-based purchasing
✓ Purchase requisitions integrated with procurement
✓ Effective production reporting
✓ Commercial Management
✓ Visible and accurate job/order wise costing
✓ Full stock visibility with batch tracking
✓ Automated Approvals
✓ Production Management and Quality Control
✓ ‘Single source of truth’
✓ Integrated, single ERP system
✓ Reduced complexity, set up cost and maintenance
Technolgy Skills
Business Process
Consulting Set of Skilled
Resource for
Has domain expertise
Implementation &
to understand
Customization using
business need
updated tools
Oracle Application
Experience Bangladesh
Implementaion Localization
experience locally & Experience
globally

Service Offerings
Softlink tailor products and services help your organization operate more efficiently for
greater ROI – plus, we make sure they’re customized to fit your business goals and objectives.
We also deliver a wide range of expertise across end-to-end ITES solutions and share the
operational skills needed to meet IT challenges.

Quality Focus
Companies are investing heavily in implementing and updating their ERP environment. The
major challenges in this program are to deliver the defined benefits on time and within the
allocated budget. Softlink Systems Ltd. is fully committed to providing quality services to its
customers at a competitive price, through market driven and services-oriented management
team. By providing quality assurance reviews we can provide early warning &
recommendations to client senior management & project team, thereby increasing the
chance of success.

Expertise
Softlink resources with their 5-15 years’ experience in implementation/ development and
support of Enterprise resource planning solution (Oracle EBS & Fusion Cloud) locally and
abroad, Web & Custom ERP projects of various Industries firmly believes that to have a
successful implementation/ development of an ERP, equal commitment needs to come from
the customer’s end and full-time commitment needs to be given by customer’s
representatives chosen to spearhead the ERP task force.
An assurance of quality - Our skill sets and tools are the invaluable assets that help us deliver
high quality, project realization solutions to our clients. Our technical and design
infrastructure give us the advantage to provide cost-effective, robust and scalable solutions.
Our team consists of highly experienced project managers, consultants, developers,

strategists, software analysts and designers who have received impressive feedback for
effective execution of projects within their deadlines. Our dynamic team environment has
been servicing and providing solutions for large international and national clients as well as
medium to small business enterprises. This coupled with state-of-the-art communication
facilities and infrastructure makes our development center a virtual extension of your
business. It is with this pride that we build long lasting and strong client relationships, which
lead to creating truly dynamic and effective solutions that have been proven time and time
again with Satisfaction and dynamic work process.

Services and Expertise
Project Technology and tools
Services
Lifecycle
Business Intelligence
Engineered Systems
Enterprise resource
Oracle Fusion Cloud
Fusion Applications
guard, OBIEE, OAV
Oracle E-Business
planning solution
Goldengate, Data
Apex, Java/J2EE,
OAF, JDeveloper
Database High
Development
SOA /Fusion
Middleware
Availability
Custom
Suite
Requirement
Gathering
Business Process
Inception
Analysis
Infrastructure
Evaluation
Architecture and
Solution Design
Elaboration Security and
Identity
Management
Implementation/
development
Reporting and
Construction
Analytics
Testing
Data Migration
Transition
Deployment
Roll Out
Production Training and

Knowledge
Transfer
Database
Management
Support
Application
Management

Strategic Alliances
Driving business value for clients is at the core of the Softlink and Oracle strategic
relationship. As an Oracle Gold partner, we help companies transform their business
operations to become more efficient and competitive by leveraging Oracle’s innovative
products.
Softlink takes a business-led approach to technology implementations. This transformative

approach enables companies to align their business strategy with the Oracle enabling
technology, and realize the full potential to outperform their peers. Our advisors have years
of experience helping clients maximize the return on their historic and future Oracle
technology investments. In most implementations, organizations focus on the system
implementation and overlook the business transformation.
Oracle Value Added Reseller Systems Integrator
Oracle solution is a dominant player in Bangladesh ERP market. Our partnership with
Enterprise solution helps us give the best prices and the latest products to our customers.
Softlink Systems Ltd. is a well reputed Enterprise solution Certified
Implementation/development Partner in Bangladesh.

About Oracle R12 E-Business Suite Applications
Oracle E-Business Suite (EBS) version 12 is an internet-enabled product that can be managed
from a single site. Version 12 is current as of 2018.
A company can operate a single data center with a single database, similar to other ERP
products. The suite was launched in February 2007 and contains a number of product lines
which users can implement into their own businesses. Oracle EBS includes the company’s
enterprise resource planning (ERP) product as well as supply chain management (SCM)
and customer relationship management (CRM) applications. Each application is licensed
separately so companies can select the combination that is suitable for their business
processes.

Project Overview
East Coast Group is dedicated to provide excellence always. Hence, they are keen on adopting
Enterprise resource planning solution best practices and aligning its business processes
accordingly. They have invited a proposal to Implement/Development Oracle Enterprise
resource planning solution to cater current and future business requirements.
Scope of Work
Proposed Application
✓ Oracle R12 E-Business Suite (R12.2.10)
ECG Scope & Objectives

The scope of the project that will be undertaken by ECG is to implement ERP for streamlining
of its business processes, decreasing overhead cost and implementing industry best
practices to excel in the manufacturing and services industries.
This RFP is a solicitation for information regarding the purchase, implementation, and
maintenance of ERP software and associated infrastructure. As such, our objectives are as
follows:
a. Identify the best software product that will fulfill our business needs
b. Identify the organization which we feel will represent the best “Systems Integrator
(Vendor)” i.e. implementation partner for our organization in implementing a new business
information system.
c. Utilize the core business processes inherent within recommended ERP solution to provide
the basis for supporting our existing internal business processes.
d. Implement ERP software, including re-engineering of the necessary business processes to

be in line with the processes of the new system.
e. Solution must support Cloud and Mobile Technology.

ECG Required Modules & Planned functionality to be implemented
• Finance
• Cost Management
• Treasury
• Supply Chain Management
• Sales & Distribution
• Manufacturing and Quality Assurance
• Asset Maintenance
• Land Management
• Human Resource Management and Payroll
ECG Business Functionality

Reference
Requirement
Accounts & Finance ECG-RFP 8.3.1
Purchase/Inventory ECG-RFP 8.3.2
Sales & Distribution ECG-RFP 8.3.3
Production ECG-RFP 8.3.4
Quality Management ECG-RFP 8.3.5
Asset Maintenance ECG-RFP 8.3.6
Land Management ECG-RFP 8.3.7
Human Capital Management ECG-RFP 8.3.8
Integration/Interface with ERP ECG-RFP 8.3.9

Service Scope:
The scope of work includes implementation/ development of Enterprise resource planning
solution applications proposed below.
Legal Entity
SL
Subsidiary Name Nature of Business Location
No
1 EC Distribution Limited
Oil, Additive & Security Film Business Trading Gulshan, Dhaka
Fuel & CNG Filling Station Trading Kadamtoli, Sylhet
Fuel & CNG Filling Station Trading Betghari, Bogra
2 East Coast Trading (Pvt) Limited
Oil & Additive Business Trading Gulshan, Dhaka
3 Radiant Alliance Limited:
Home Appliance Division (HAD) Manufacturing Asulia, Savar
Solar Module Division (SMD) Manufacturing Asulia, Savar
4 Parkesine Products Limited:
Plastic Manufacturing unit Manufacturing Tongi, Gazipur
Fuel & CNG Filling Station Trading Mawna, Gazipur
Tangail Sadar,
5 Unicom Clean Energy Ltd, (Fuel Filling Station) Trading Tangail
Clean Fuel Filling Station Ltd (Fuel Filling
6 Station) Trading Mohakhali, Dhaka
Bangladesh Trade Syndicate Limited,
7 (Warehouse) Trading Tejgaon, Dhaka
8 EC Securities Ltd Merchant Banking Palton, Dhaka
9 East Coast Shipping Lines Limited Service Gulshan, Dhaka
10 ASP Omera Crew Management Ltd. Service Gulshan, Dhaka
11 EC Aviation Ltd Service Gulshan, Dhaka
12 NordicExpress Ltd International Courier Gulshan, Dhaka
13 Omera Chemicals Limited Trading Gulshan, Dhaka
14 Ec Holdings Limited Asset Management Gulshan, Dhaka
15 EC Bulk Carriers Limited Service Gulshan, Dhaka
16 Greenways Industries (BD) Ltd Asset Management Gulshan, Dhaka
Solar Power
17 Omera Renewable Energy Ltd Generation Gulshan, Dhaka

Geographic Scope
The implementation/ development work will include functions being carried out in the East
Coast Group facilities in Bangladesh. That include, its business operated from its head
office/corporate office & Factory.
Planned E-Business Suite Proposed Modules (Final BOM will be Shared after Oracle ebs BOM
Confirm by Oracle Corporation)
Softlink Systems Ltd. Will provide implementation/ development services along with project
management for the following Planned modules.
SL Product Metric/ License Level
1 Oracle Financials (GL, AP, AR, FA, CM) Oracle

2 Treasury Management Oracle
3 Oracle Purchasing Oracle
4 Oracle iSuppliers Oracle
5 Oracle Sourcing Oracle
6 Oracle Landed Cost Management Oracle
Oracle Process/ Discrete Manufacturing, Costing &
7 Quality Management Oracle
8 Oracle Inventory Oracle
9 Oracle Enterprise Asset Management Self Service Oracle
10 Oracle Enterprise Asset Management Oracle
11 Human Capital Management and Payroll
8.3.8. Human Capital Management
1. Org. Units, Sub units, Positions, Grading,
Subgroup, Hierarchy
2. Hiring, Probation, Extension / Confirmation,
Contract, Transfer, Employee Master, Bank Details
3. Performance Management
4. Training & Talent Management
5. Payroll: Pay Area, Basic Data, Perquisite, Arrears, Custom
Pro-rata, Off-cycle/regular, Loan
6. Time Mgt: Calendars, Work Schedule, Biometric
integration, Overtime
7. Employee Tax: Configure Employee Tax, Deduction
8. MIS: Dashboard, Employee Profile, CTC Report,
Tax Card

12 8.3.7. Land Management
1. Land summary in a single dashboard
2. Segment wise land reporting like commercial,
agricultural & residential land
3. Area wise land reporting Custom
4. Property documents management
5. Updated info of property taxes and fees
6. Property value will be reported with municipal and
purchase value
7. Gain or loss reporting from disposal of properties.
12 Oracle Order Management Oracle
13 Oracle Advanced Pricing Oracle
Standardization of Process
After project initiation SSL will start SOP and FDD parallelly. Along with ECG Team SSL team
will communicate and suggest Standard process and practices. SSL team will also share
standard templates. ECG team need to comply with standard practices and sign-off SOP and
FDD.
SSL team will share templates and methodology to process owners/ concern authority.
Detail level data collection, validation & sign-off managed by process owners/ concern
authority.
Integration
Softlink Systems Ltd. will share the database, APIs and table structures with East Coast Group
consultants. Softlink Systems Ltd. will not provide any query or scripts to fetch information
from external systems.
Integration/Interface with ERP
✓ Sales Order Apps
✓ VAT
✓ Bank software

Customization
The scope of work only includes standard implementation/development of Enterprise

resource planning solution. Softlink Systems Ltd. will develop reports for East Coast Group
as per RFP (Estimated 50 Reports). However, East Coast Group has to share the desired
report templates with Softlink Systems Ltd. during operational analysis. Any report
requirement raised after FDD document is finalized will be considered as change request.
Customization Scope
✓ HR & Payroll (If Oracle HR & Payroll License not purchase)

✓ Land Management
✓ LC Management
✓ Mobile Apps (Business Critical)
✓ Custom Alert
Training
Softlink Systems Ltd. would conduct training for East Coast Group’s Core Team and IT
personnel’s during the project following ‘Train the Trainer’ approach. East Coast Group
should identify who should be trained (Maximum 40 users including all business
operations). ECG core team should train the end users.
If East Coast Group requires additional refreshers or trainings to new employees etc. then it
may be handled through change request. Details mentioned in training plans section.
Post Implementation/ development Support
Three months post implementation/ development support will be included in the project.
The support will start from signing-off of Go-Live Certificate and will continue for three
calendar months after Go-Live.
Best Practices
Softlink Systems Ltd. would leverage the knowledge and best practices being assimilated
from implementation/ development of other similar Enterprise resource planning solution
engagements. This would largely be in the form of business process knowledge emanating
as part of requirement analysis and prototyping set-ups.

East Coast Group Limited Responsibilities
• East Coast Group will make sure that the properly configured hardware/operating/
Application system platform to support the services is available for Softlink Systems
Ltd. Consultants.
• East Coast Group will make sure the availability of the vendor technical team
members with right skills for integration with source systems
• East Coast Group will make sure that at least two instances must be in place other
than Production i.e. One (1) Test Instance and One (1) Production Clone Instance.
Assumptions
The assumptions made while defining the scope of work, estimating the efforts, work plan
and schedules are as follows:
• East Coast Group process owners and users will provide Softlink Systems Ltd.
implementation/ development team with necessary inputs of East Coast Group’s
business processes and business requirements.
• Softlink Systems Ltd. will prepare standardized functional design processes to
streamline uniform processes across East Coast Group.
• Meetings with technical personnel, subject matter experts and end-users concerned
would be facilitated by East Coast Group project coordinators and East Coast Group
staff will devote adequate time during this phase to participate in the application /
process knowledge sharing with Softlink Systems Ltd. team.
• East Coast Group is committed to respond to the queries raised by Softlink Systems
Ltd. team members and will respond to queries within a reasonable time period as
agreed between the Softlink Systems Ltd. team and ECG team in the project schedule.
If there is a slippage in project schedule because of delay in responding to the queries,
Softlink Systems Ltd. will revisit the project scope and time frame and appropriate
Change Management Procedure will be initiated.
• East Coast Group will make available all the necessary documentation as well as
technical and business expertise to Softlink Systems Ltd. consultants during
execution of the project. In case of any delay because of this, Softlink Systems Ltd. will
revisit the project scope and time frame and appropriate Change Management
Procedure will be initiated.
• East Coast Group will provide the required infrastructure (Development, UAT and
Production environment) at its site to carry out the assignments. Extraction and
Cleansing of data from other third-Party Applications will be responsibility of East
Coast Group, they will provide VPN connectivity with dedicated high bandwidth and

Video Conferencing facility for remote support and consultancy during and after
implementation/ development
• East Coast Group team will provide Internet connectivity to Softlink Systems Ltd.
team to access the internet during office hours and also after office hours.
• For Data Migration, as part of our implementation/ development services we provide
templates (Excel sheet) to customer to fill all the setup data and then we upload the
data into Enterprise resource planning. We also help customer in strategizing the
migration of open invoices into Enterprise resource planning solution, again as part
of implementation/ development we provide them templates based on excel sheet to
fill the data and Softlink Systems Ltd. consultant will help them upload the data in
Enterprise resource planning solution. Historical transaction data migration into
Enterprise resource planning solution is not required.
• Data loading: Softlink Systems Ltd. will provide necessary data conversion strategy
East Coast Group and assist them in loading Static Master and Opening Balances data
that is required for system GO-LIVE. The Master data and opening balances would be
prepared & provided by East Coast Group according to the formats given by Softlink
Systems Ltd. and the uploading of data would be handled by Softlink Systems Ltd. No
historical data loading will be done.
• Technical Documentation: Technical documentation would be restricted to the
official documents provided by Enterprise resource planning solution Corporation
along with the Enterprise resource planning solution software in the soft form of user
and installation guides.

Implementation Methodology – Enterprise resource planning solution
Unified Method (OUM)

The Implement focus area provides a framework to develop and implement/Develop
Enterprise resource planning solution-based business solutions. OUM uses project phases
and processes to include quality and control checkpoints and allow coordination of project
activities throughout the project. During a project phase, the project team executes tasks in
several processes.
OUM is very broad in its support of all of the activities within an implementation/
development project including:
• Planning
• Business Requirements
• Requirements Analysis
Mapping and Configuration
• Analysis
• Design
• Implementation/Development
• Testing
• Interfaces and integration between systems
• Data acquisition and conversion
• Documentation
• Organization change management including specific support for Executive,
management, and user groups
• Training
• Transition
• Operations and support
OUM Phases
• Inception
• Elaboration
• Construction
• Transition
• Production

Inception:
The overriding goal of the Inception phase is to have concurrence among all
stakeholders on the lifecycle objectives for the project. Therefore, the Inception phase
is critical for all projects because the scope of the effort, high-level requirements, and
significant risks must be understood before the project can proceed.
Deliverables of this phase are:

✓ Project Management Plan
✓ Project Team
✓ Project Resources
Closing Points
✓ Sign-Off Project Plan
✓ Finalize Project Team
✓ Finalize Project Resources
Consideration
✓ Infrastructure Readiness
Elaboration:
The goal of the Elaboration phase is to move development of the solution from the scoping
and high- level requirements done during the Inception phase to developing the detailed
requirements, partitioning the solution, creating any necessary prototypes, and base
lining the architecture of the system to provide a stable basis for the design and
implementation/ development effort in the Construction phase.
Deliverables of Operational Analysis phase are:

✓ Functional Design Document (FDD)
✓ Standardization of Process (SOP)
✓ Fit-Gap Documents
Exit Points:
✓ Sign-Off Functional Design Document (FDD)
✓ Sign-Off Standardization of Process (SOP)
Consideration
✓ Establishment of Organizational Culture through SOP

Construction:
The goal of the Construction phase is to take the solution from detailed requirements models,
through configuration of standard packaged software functionality, development and testing
of custom components, and integration to a system that is ready for a first release that goes
into production, often a limited release and often called a beta release. In short, complete the
development of the application system, validate that all components fit together, and
prepare the system for the acceptance test and deployment.

✓ Conference Room Prototype, Documents, UAT Document, Training & Data
Migration Strategy
Closing Points:
✓ Sign-Off CRP
Consideration
✓ CRP2
Transition:
The goal of the Transition phase is to take the completed solution from installation onto the
production system through the acceptance test to launch of the live application, open, and
ready for business. Validate that the system is tested systematically and is available for end
users. During this phase, the new system is accepted by the client organization, the
organization is made ready for the new system, and the system is put into production and if
the new system replaces an old one, a smooth cutover to the new application is provided.

✓ Training & UAT
✓ User Manual
✓ Go-live Data
Closing Points:
✓ Sign-Off UAT
Consideration
✓ Data Accuracy
✓ Ensure End user Training

Production:
Production begins immediately with the production cutover. It marks the last phase of the
implementation/ development and the beginning of the system support cycle. If multiple
deployments exist, Production will occur at different times for the various geographical sites
and business units. The goal of the Production phase is to operate the newly developed
system, assess the success of the system, and monitor and address system issues. This
includes monitoring the system and acting appropriately to maintain continued operation;
measuring system performance; operating and maintaining supporting systems; responding
to help requests, error reports and feature requests by users; and managing the applicable
change control process so that defects and new features may be prioritized and assigned to
future releases and put into a plan for future enhancements to the application system, as well
as determining, developing, and implementing required updates.

✓ Go-Live Checklist
✓ Configuration Design Document (CDD Br100)
✓ Post Go-Live Support
✓ Administrative Documents
Closing Points:
✓ Support period activities completion
Consideration
✓ Issue Tracker
✓ Period End Process

Documentation Coverage Phase wise
SL
Document Type Name of the Document Ownership-SSL Ownership-ECG Project Phase
No
Requirement
Define standard operating Consultancy & Validation & Analysis &
1 SOP Deployment
procedure of ECG Documentation finalization functional
design
Project Kick-
Define Microsoft
Implementation Roadmap- Validation & Off &
Project Plan &
Project Plan finalization Monitoring full
Monitoring
Project
Requirement
Documentation &
Requirements Business Requirements Validation & Analysis &
2 Incorporate
document document finalization functional
Changes
design
Configuration
3 design CDD Document Documentation After Go-Live
document (CDD)
GAP analysis and FDD, CRP, UAT
Process Based GAP analysis Validation &
4 mitigation Documentation & Support
and mitigation document finalization
document Period
Mapping with
FDD, CRP, UAT
ERP and Gap Process Based Mapping with Validation &
5 Documentation & Support
analysis ERP finalization
Period
document
Security &
Security & Control Validation &
6 Control Documentation After CRP
Specifications finalization
Specifications
Custom
development Custom development Requirements,
Documentation
7 functional functional specifications Validation & CRP & UAT
MT-40
specifications document finalization
document
Custom
Requirements,
development Custom development
Documentation Validation,
8 technical technical specification CRP & UAT
MT-50 Testing &
specification document
finalization
document
Data migration Data migration strategy
Documentation & Validation &
9 strategy document & Process Based CRP
Training finalization
document Template
User Training
1 User & Administrative Validation &
User Manual Documentation & Hand-Over
0 Manual finalization
(After Live)
Unit and
1 Unit and integration test Enter Test
integration test Documentation UAT
1 scripts Results
scripts

User acceptance
1 User acceptance testing test Enter Test
testing test Documentation UAT
2 scripts Results
scripts
After CRP
Process Flow, process start
Final Balance
1 Cutover strategy Cutover Process flow & Data Opening balance and final
provided by
3 document template Template & balance to be
ECG
Validation submitted
after Go-live
Installation
1 Installation procedure UAT Server
procedure Documentation
4 document Preparation
document
System
Administrators
System Administrators
1 routine Post Go-live
routine maintenance Documentation
5 maintenance support Period
procedure document
procedure
document
Post
1 Implementation Validation &
Issue Tracker Documentation Full Project
6 / development finalization
Support
User
1 Template & Data CRP, UAT &
Responsibility User Responsibility Matrix
7 Upload Preparation Go-Live
Matrix
1 Progress Status Reports & Meeting
Documentation Documentation Full Project
8 Meeting Minutes
Any other, as
appropriate and
1 Both Team
identified during
7 Discussion
the course of the
project

IT Infrastructure requirement
System Requirement
Users
• Total number of Concurrent Users: 50

• Year on Year growth %: 25
Load
• Peak load during beginning of months, end of months, end of quarters, beginning of
quarters, year end
Dual Node Architecture - Production

Dual Node Architecture
Advantage
• Minimalistic Architecture
• Cost Effective
• Easy Maintenance
Disadvantage
• No High Availability capabilities

• Any server (DB or APP) is the single point of failure
• Hardware scale up is not always feasible and requires complete business outage
HA Architecture – Production

High Availability Architecture
Advantage
• Oracle MAA (maximum availability architecture) compliant

• No single point of failure at server level
• Load balance for better performance
• Easy to scale up horizontally (adding DB / APP node)
Disadvantage
• Higher Infrastructure cost

• Higher Oracle License cost
Oracle Apps version
Oracle Apps
• RDBMS: 12cR1
• Oracle Applications: 12.2.8
• Oracle Forms Version: 10.1.2.3
• Oracle WebLogic Version: 10.1.3.6
OS
• RHEL7

Data Migration, Cut-Over and Commissioning Plan
Data Migration is the process of transferring data between one system to another system.
Data migration is required when organizations or individuals change computer systems or
upgrade to new systems, or when systems merge (such as when the organizations that use
them undergo a merger/takeover).
Migration Planning
Migration of data, from legacy systems to ECG ERP, is a key activity of each site deployment.
At a high-level, data migration consists of the following activities:
• Analyzing the data as to identify what needs to be migrated to ERP

• Profiling the data present in the legacy systems to identify what data is available and/or
needs transformation
• Extracting the required data from the legacy system
• Transforming the extracted data to the form/format as required by SSL Format
• Cleansing the transformed data of any inconsistencies and errors – This can be also done
in the legacy system
• Loading the cleansed data into New System
Data Migration Requirement ➢ Walkthrough Excel Templates

➢ Identify the areas that required manual
setup/upload
➢ Master Data for Configuration
➢ History Transactions (Only Open
Transaction/Balances)
➢ Data Cutoff:
• 1st cut-off for testing (User Acceptance Test)

• Final cut-off for Production: (based on
Production Handover on, Minimum 5 Days
Before Go-Live.)
Data Migration Phases
➔ For Configuration (After FDD ➢ Configurational Master Data (SSL Template)
Sign-Off)
➔ Transactional Master Data ➢ Transactional Master Data (SSL Template) for
(After FDD Sign-Off) CRP & UAT
➔ Transactional Master & Cut-Off ➢ Cut-Off Declaration Date (SSL Template) before
Balance Data Go-Live
➢ Upload Balance Report for Checking
Data Migration Conversion Approaches
Preparation/Approach • Manual Conversions
• Programmatic Conversion with or w/o tools
• Automated Data Entry
Details:
➢ Data extraction from Legacy System: ECG will
Provide Data on Excel Template (Provided by
SSL)
➢ Data Cleansing
➢ Data Mapping
➢ Data Migration API Development Team
➢ Data Upload into System
➢ Data Verification
Master Data ➢ Chart of Account

➢ Company, Factory, Warehouse & Location
Details
➢ Supplier, Customer, Bank, Fixed Asset (category,
Location)
➢ Employees
➢ Item, Category, Machine, Recipe, Routing,
Activities, Machine Type
➢ Maintenance Type e.t.c

Data Migration Responsibilities
The following is a summarized table of responsibilities, these responsibilities must be allocated an
owner for each site deployment.
Activity Responsibility
Configuration Workshops (before data can be SSL
migrated the system needs to be configured
according to site requirements, and all necessary
set-up data created) – for each master data – early
on.
Install and configure migration tools SSL
Create migration templates SSL
Training Key Users on the use of the templates SSL
(how to complete)
Data Mapping SSL
Developing data conversion routines SSL & ECG
Master data Preparation ECG
Cut-Over data Preparation ECG
Master data Cleansing SSL & ECG
Cut-Over Data Cleansing ECG
Master and Transaction Cut-Over data import SSL
Migration Validation, Testing and Reconciliations SSL & ECG

Data Migration Role
Role Responsibility Name
Data Administrator The data administrator is responsible for
the co-ordination and sequencing of the
data load during the cutover process and
finalizing the data requirements and
cleansing required with the relevant Key
users.
Key User The Key users are responsible for
ensuring the data is in the correct format,
converted if applicable and/or cleansed.
Use sub table below if
The key user will be responsible for
appropriate
signing the data take-on off prior to
putting the system into production
(Cutover activity).
Technical lead person The following people are responsible for
collecting and extractions of the data
from the various systems.

Project Timelines
Detail timeline of project will be submitted during project planning phase as part of project
scope document. Phase1 tentatively it will take around 7 months for the complete project
and Softlink Systems Ltd. will provide free 3 months post GO-LIVE support for successful
operation of East Coast Group.
It will take us around 2-3 weeks to mobilize the implementation/ development team to start
the Project after receiving the PO and contract signing.
Project Timelines Details Activity

Oracle Implementation Project
Months
Strategy/Task
1 2 3 4 5 6 7 8 9 10
Kick-Off
Current Business Analysis, SOP & Functional
Design Document, Product Demonstration
Sign off of Functional Design & SOP
Server /System Preparation, Configuration,
Report format Finalization, Master Data Template
& Custom Development (Custom Module, Form,
Report, Mobiles Apps, Alert, Personalization,
Database Objects), CRP, Observation
Incorporation and Document upgradation
Training, UAT & UAT Observation Incorporation,
Production Server Preparation, Production
Configuration Migration, Master & Opening Data
preparation and Cut over Data Preparation &
Go-Live
Upload
Go-Live
Post Go-Live Support

Training Plans
Softlink Systems Ltd. would conduct various trainings for east coast group resources.
Functional and technical training will be provided to business & Information Technology
staffs. SSL Team will follow following training mode.
Training Mode
Functional Technical Maintenance
The Training will be based on the processes automated using functionality of the modules
implemented by Softlink Systems Ltd. It will be provided to the key members of the core
team from ECG. This training will be based on “train-the–trainers” concept in which once the
training is done then the trained users of ECG will take the ownership of training and they
will train their other staff members within or outside the city. Training timeline and location
will vary depending on the contents of training and the location and timeline will be mutually
agreed between Softlink Systems Limited and ECG.
Softlink Systems limited will train ECG Team members on the methodology of building
custom reports, so that ECG can take up the additional development as and when required.
Special Functional trainings for the relevant modules should be imparted to ECG core
Functional Team before the requirements gathering phase. Training provided are System
enablement Training, User Training and Application Administrator Training, Apps
installation & Back-up Training. Contents and the Material will be provided at the start of the
training phase.
Training to be Covered Stages

Application Overview Project Initiation
Business process mapping & SOP
automation knowledge sharing
Functional User Training Before UAT
Functional Administrator Training After Go-live
Technical Administrator Training After Go-live
Apps Installation & Backup Activity Basis
Database & Custom Activity Basis

Support Plan
Softlink Systems Ltd. success stems from client satisfaction. Softlink Systems Ltd. is known
for providing round the clock support for its solutions. A team of experienced software and
technical engineers provide technical assistance and consultation for any application
deployed in your environment. Support model is based on three main tier levels.
Support raised from user need to verify by ECG IT team or process owner. ECG It team or process owners
will forward issues to SSL Team.
1. Ticket raise in SSL PMIS (SSL Project Management Information System)

2. SSL resources
3. Oracle global support
The number of support consultants will be proportionately scaled based upon the organization size,
functionalities, end users, modules and complexities. ECG user will raise Ticket in SSL PMIS system with
proper documentation and attachment if any. Softlink Systems resources will resolve on an agreed
priority level outlined in Section Escalation Management Procedures and Service Level onsite (as on
required) and offsite basis.
Tier #2
SSL resource will resolve PIMS
Ticket
Tier #1
Client raise Ticket
Softlink Systems
PIMS
Tier #3
Oracle Global Support

Support Framework
Support during warranty period and during annual maintenance contract for East Coast
Group will be based on following model.
Support Framework
East Coast Group users will
notify all issues to their
East Coast Group core user for Help
respective core team. The core
End User or record issues with local Help desk
team will first try to resolve
Level 1
the issue.
If East Coast Group core team (i) Initiate & follow up on

Onsite is not able to resolve the issue problem resolution
support by then appropriate consultants (ii) Provide incident resolution
Softlink will be available onsite to for issues
Systems Ltd. resolve the issue. (iii) Update local helpdesk on
Level 2
Team issue resolution with reasons.
All generated Technical Assistance Request (TAR’s) for the both tiers will be logged,
documented and monitored in pre-defined format and will be resolved on agreed priority
levels.
Any new enhancement request will be treated as a change request. Detailed scoping & final
approval from Customer’s Project Manager will be required.

SLA
Priority SLA
Response Time
High (Severity 1): System is Response Time: 4 working hours (Sunday - Thursday,
not working 9:00 a.m. until 6:00 p.m., except public holidays)
Medium (Severity 2): System Response Time: 8 working hours (Sunday - Thursday,
is working with Limited 9:00 a.m. until 6:00 p.m., except public holidays)
functionalities
Low (Severity 3): System is Response Time: 2 working Days (Sunday - Thursday, 9:00
generally working but there a.m. until 6:00 p.m. local time, except public holidays)
are errors/problems with
specific functions.
Working Days/Business Days: Sunday to Thursday except public holidays as per

Bangladesh calendar

Problem resolution and escalation mechanism
Softlink systems follows the below model for problem resolution and escalation mechanism.
Model of Issue Management Process
Identification of Issues
Analysis of Issues
Prioritization of Issues
Formulation of Issue Responses
Implementation of Issue Responses
Evaluation, Monitoring and Control of Results
Close it Out
Communicate
Types of Project Issues:

✓ The first thing needs to do for issue management is to identify the issues. There can be many
issues, We Consider these four categories.
✓ Major Problem: one that could impede progress or the successful completion of the project
and requires immediate attention.
✓ Opportunity: not all issues are bad, some can offer an unforeseen opportunity.
✓ Concern: is not a major problem, but it’s something you want to stay aware of, because it
could develop into something that requires attention.
✓ Situation: is another issue that might be a concern or a major problem, but develops from a
situational standpoint.

Activities:
✓ Create Register- Project issues raise by user and ECG Core Team will check the validation
(Issue or Concern). The only way to start is by identifying issues and collecting them in a
document, so that concern person can start to respond and track progress resolving them.
✓ Report Promptly- Timing is important. If allow reporting to lag, lose the opportunity to
resolve the issue before it becomes too large to fix or requires so many resources as to be a
project-buster. Communication is key and channels must be open to get that information out
to the right people as fast as possible.
✓ Log Issues- Make sure people know who can log issues and that they do so. If there isn’t
someone who logs the issue, then you are going to have issues falling through the cracks. That
makes more cracks in your project until it eventually just falls apart.
✓ Issue Analysis- Analyze the issue for business impact and possible resolutions by both parties
communications.
✓ Assign Actions- Assign appropriate Responsibility. Issues are only resolved when there is
clear ownership, someone who is tasked with identifying, tracking and closing the issue.
✓ Monitor Progress - The status of the issue is a crucial distinction. If the issue has been
resolved but resources are still working on it unnecessarily, then that’s another issue. Notify
everyone frequently. To prevent allocating unneeded resources to an issue, you want to have
complete transparency. Everyone must know the status of the issue to work most efficiently.
✓ Assess Impact - Define escalation scale and make sure the actions taken are being measured.
But escalate appropriately.
✓ Approve Resolution- Make sure that issues are double-checked after they are marked as
resolved. While there is an owner to the issue, there must be someone who is managing the
process, so they can check the work and make sure it aligns with the overall project and
strategic goals of the organization. Only once all those ducks are in a row can the issue be
closed.
✓ Close it Out- Obtain sign off and close the issue asking
As part of our methodology, Softlink Systems Ltd. will provide standard format and templates for
issue logging, assignment, tracking, resolution and closure.

Change management Plan:
Initiate--> Create SOP Urgency by As-IS Analysis, Data Acquisition Analysis &
Stakeholder Requirement. After that form a team coalition considering Sponsor,
Project Team & Stakeholders.
Team: ECG & SSL
Plan-->Create a vision for the change (Conception, Change Management Plan &
Implementation Plan)
Team: ECG & SSL
Manage--> Communicate for the vision, define roles, empower employees to act the
vision, workshop & finalize SOP
Team: ECG & SSL
Reinforce--> Set the SOP as a Corporate culture

Team: ECG
During SOP we will maintain effective communication and identify change manage required.
After sign-off from ECG Team we will deploy changes. All change Management need to be
finished before UAT. After UAT change management issues will be addressed as change
request management plan.
During implementation, we will help in creating and maintaining effective communication

and manage change management which is vital for the successful adoption of the new or
changed processes. Before CRP SSL Team along with ECG Team will fix the number of
business processes or functional changes required. SSL team will provide demo of proposed
solutions. Upon sign-off we will provide user manual, then we will train core team and
arrange UAT sessions.

Change Request Management Plan:
After UAT any changes raised from ECG team, SSL Team will check validation and the effort
required to manage this change request. Both SSL Team and ECG team will mutually agree
on whether the change is major or minor. Then we will escalate with ECG PM and sign off.
Softlink Systems Limited Team agreed that minor change requests (less than 20 person-
hours) should be handled within the scope of the existing project without any additional
commercial implications. For Major changes (more than 20 person-hours) additionally
charged based on the hourly rate quoted in the financial bid.
Implementation/ development Assumptions
Nothing is more critical to the success of the Enterprise resource planning solution
Applications implementation/ development than the buy-in and performance of end users.
Ultimately, each user needs to know how to apply specific functionality within the context of
the company’s unique policies and procedures.

Softlink Systems Ltd. proposes the involvement of East Coast Group resources at all levels
throughout the project. This will enable East Coast Group to increase the competency level
of its resources and to make sure there is no gap in the software’s deployment.
Following are the proposed roles, responsibility and level of involvement from East Coast
Group resources:
Testing Plan
The test plan provides a framework for testing and describes the scope, approach, resources
and scheduling of testing activities. Test plan consider for ECG:
• Unit Testing
• System Integration Testing (SIT)
• User Acceptance Testing (UAT)
• Opening Balance Test with Ledger & Sub Ledger
CRP Sign-Off User Training Prepare Test Script UAT & Observation UAT Sign-Off
Incorporaton
Organization & Responsibilities: The test team will consist of the following SSL & ECG Team
Testing Material: Module wise Test Script & Report provide by SSL concern team
Activities Outline:
✓ Test Items-Include functions & features that are to be tested.
✓ Feature-Include feature that will be and will not be tested
✓ For common module arrange common location for multi company user
✓ Approach- a brief summary of the method used to conduct testing in each area
✓ Schedule-Include activities, tasks, resources, level of effort & timing
✓ Item pass/fail criteria
✓ Test deliverables-list of testing document that will be signed-off
✓ Environment needs-describe the testing environment including requirements for security,
space & data
✓ Risk & Contingencies-Identify any risks and assumptions in the test plan
✓ Maintain Issue Tracker
✓ Approvals-Finalize who has to approve & sign-off
✓ Opening Balance Reconcile & Sign-Off
Closing Criteria: UAT Sign-Off

Roles and Responsibilities Matrix
SL
Role Name Role (s) Member (s)
No.
Steering Committee Meetings/ Project Status
1 Project Sponsor Presentation and throughout project
commitment.
At least two
members from SSL
Steering Committee Discuss overall status of project and resolve any
1.1 should attend
Member issues that will affect the project.
Steering committee
meeting.
1. Fulfilling business implementation goal

2. Full of top management support
3. Meeting schedule goal
4. Meeting budget objective
5. Triggering effective communication
6. Solving problem
7. Fulfilling integration of system and Two Project
8. User Acceptance. managers will lead
Project Management
1.2 9. Raise issue to steering committee through PMO, One PM
Office Member
proper explanation and possible solution. should be from ECG
10. Act as a liaison among end user, process and one from SSL
owners and Steering committee members.
11. Time limit achieved at right time.
12. Centrally co-ordination assured
13. Act as a Bridge between Implementer and
Steering committee and Process owner and
End Users.

1. Provides direction to the Process Design
Team.
2. Implements the new policies, standards and
procedures required for the new business
process.
3. Coordinates the startup of the
implementation on the new work facilities.
4. Coordinates the startup of the development
and implementation of the new information
SSL business process
systems and technologies.
experts, functional &
Business Process 5. Provides information to members of the
1.3 technical team will
Owner Process Design Team, and helps the Process
coordinate with BPO
Design Team to understand the business
(s)
process.
6. Reviews deliverables, change requests, and
decision requests to confirm assumptions,
ensure business Requirements are met, and
identify issues.
7. Provides feedback to the Acceptor on
deliverables review.
8. As needed, participates in Steering
Committee Meetings.
Responsible for the technical infrastructure of
a business; including decisions about
purchases, in-house development, and
1.4 IT Team IT Team
operational maintenance and support. The
following information systems staff report
directly or indirectly to the PM Office
This user works under Key User. These are
generally data entry operators referred as end
users. The user is a member of the client’s staff
who actually uses the production system. This
project role acts as a consumer of the training
1.5 End User End User
program, Data Entry and reports problems
about the production system. The users are
involved in testing in the later stages of
development and assist the key users in
performing the pre-production validation
1. Project Management
2. Communicate and coordinate with ECG Project Manager,
team Business process
2 SSL Project Team 2. Requirement analysis and solution design experts, Technical
3. configure and implement solutions and Functional
4. Provide User manuals consultants and
5. Train the trainer of ECG team others

2.1 SSL Team Formation
General Terms and Information

Primary Contact
Softlink Systems Ltd. Limited Name: Syed Mohsiuzzaman

Cha 70, 70/A, Rupayn Millienium Square Designation: Head of Technical
(6th Floor) Progoti Soroni, Uttar Badda, Email address: syed.mzaman@softlinksystemsltd.com
Dhaka-1212, Bangladesh
Location
The primary project worksite will be located at Corporate Office of ECG, in Dhaka,
Bangladesh. However, the ERP software have users at the Corporate Office as well as
factories and various other work sites which are located at multiple locations throughout the
country.
Liability Clause
In no event shall Softlink Systems Ltd. be liable for any damage whatsoever (including
without limitation, loss of business profits, business interruption, loss of business
information, or any other pecuniary loss) arising out of the use of or inability to use the
application software.
Lead Time:
To initiate the project, Softlink Systems Ltd. will need at least 2-3 weeks from the receipt of
payment (Order Confirmation) and after contract signed between Customer and Softlink
Systems Ltd.
Facilities
East Coast Group will provide sufficient office/work space for Softlink Systems Ltd.’s
Consultants at East Coast Group at different times during the entire duration of the project.

East Coast Group will provide access to ERP server and Internet connectivity within and
outside office. Internet facility should be provided to Softlink Systems Ltd. consultants within
office and also after office hour from their office and production facility.
Interruption of Work
Delay in work due to reasons extraneous to Softlink Systems Ltd. (e.g., non-availability of
East Coast Group personnel or hardware/software resources or data in the desired format
etc.) will automatically lead to proportionate extension of the project duration.
Non-Hire
During the time of project implementation/ development and for a period of five (5) year
thereafter, neither Party shall (either directly or indirectly through a third party) employ,
solicit to employ, cause to be solicited for purpose of employment or other employment to
any employee or subcontractor of the other Party or aid any third person to do so, without
the specific written consent of the other Party.
Force Majeure
Softlink Systems Ltd. will not be responsible for the delays due to acts of God, violence,
strikes, civil commotion, war, floods etc., that have direct impact on execution of the project.
Data and Integration

The availability, integrity, and accuracy of data will not be the responsibility of Softlink
Systems Ltd. Limited.
Decisions, Acceptance, reviews, and Sign Off

All key milestones will be accepted / signed off by authorized representatives East Coast
Group in accordance with an agreed to schedule and an acceptance procedure. Work
executed by different teams will be reviewed and approved of key deliverables in a timely
manner. Delays in approvals will affect project completion.
Data Conversion
The objective of Data Conversion is to convert and test all necessary legacy data for the
operation of the new system. The first step is to explicitly define the data as business objects
to be converted, along with their source systems. A business object is a physical or logical
object of significance to a business. Examples of business objects include customers, vendors,
items, invoices, credit memos, orders, and payments. We may need this data for business
system testing, performance testing, acceptance testing, and user learning, as well as for
production.

The project team then determines an overall strategy to meet the conversion requirements,
defining both automated and manual methods. The process includes designing, coding, and
testing any conversion modules that are necessary, as well as the conversion itself.
Conversion Needs
Analyze conversion needs in conjunction with input from the implementing organization’s
users, based on the following categories of information:
Configuration/ Setup Data Required in Target Application: Setup data will be identified
(required data in the configuration of the target application) that needs to be converted from
the legacy system (for example, item categories and category sets for an inventory control
system). This data is required for the new application. Data will be inputted during the
application system configuration.
Master Data: Business objects are identified that are referenced by, or have a relationship
with, the documents and transactional data we will be converting. This usually represents
physical objects, East Coast Group, or businesses. For example, if we want to convert sales
orders, we must first convert items and customer data referenced on the sales order. This
data differs from setup data because it may or may not be required by the target application
during the configuration steps. However, the data is fundamental to the business functions
supported by the legacy systems being converted.
Documents: Business objects that represent documents such as sales orders, requisitions,
purchase orders, and invoices usually reference both master data and setup information. Do
not confuse fundamental business documents with reports that you generate from existing
application data, such as a balance sheet or income statement.
Transactions: Transactions represent changes or actions taken against other business

objects. Most business objects, such as inventory items, purchase orders, and sales orders
have a history of transactions, but you may not need to convert all past history. Consider
consolidating all historical transactions so that the new system only stores the final status.
Also consider audit and reporting requirements.
Evaluate each type of data for applicable status (open, closed, cancelled, or void), historical
postings (weeks, months, or years), and current or future periods.
The Data Conversion Requirements and Strategy helps you analyze and define your
conversion requirements.

The amount of effort involved with conversion greatly depends on the condition of the data
and the knowledge of the data structures in legacy systems and the Enterprise resource
planning solution Applications. If data anomalies or an unusual number of exceptions exist
in the current system, data clean-up is recommended to the customer. For example, delete
obsolete or incorrect part numbers.
Conversion Approaches
These conversion approaches will be considered when developing a data conversion
strategy:
Manual Conversion: In some instances, it makes sense to convert a given business object
manually. This decision is primarily driven by the volume of data to be converted and the
complexity of the programmatic conversion. In a manual Conversion, use the target
application forms to key the legacy data into the target application.
Traditional Programmatic Conversion: This conversion approach uses traditional 3GL and
4GL code to convert legacy system business objects to the target application. If the volume
of data being converted to the target system is too great to manually key the data into the
target application forms, then conversion programs can be written to move and validate the
data to the target application tables.
Programmatic Conversion using Automated Tools: Instead of writing traditional conversion

programs to perform the conversion, automated conversion tools can be used to facilitate
the build and testing of conversion programs. Consider these tools as a means of reducing
the time, risk, and expense of performing the conversion.
Automated Data Entry: This is a variation of manual conversion that takes advantage of
special tools that can simulate keyboard entry of information that is stored in a file. The data
is entered through the application forms and is subjected to the same edit and validation
checks that occur during manual entry;
However, the data entry process is fully automated.

Interface Tables:
We cannot move data directly into Enterprise resource planning solution Application tables
while converting legacy business objects. Legacy data should first be moved to interface
tables, where the data can be manipulated before being moved to the production tables.
Interface tables can either be standard Enterprise resource planning solution tables or
custom-developed tables.
ENTERPRISE RESOURCE PLANNING SOLUTION API:

Standard Enterprise resource planning solution interface tables are provided as part of
Enterprise resource planning solution open interfaces, also known as Application Program
Interfaces (API). Open interfaces are powerful, flexible tools that allow you to capture data
from your legacy applications, define necessary format conversions, and direct data to your
Enterprise resource planning solution products, usually with minimal programming. When
available, Enterprise resource planning solution open interfaces are usually the preferred
choice for converting legacy business objects.
Custom Developed Interface:

Where no open interface is available to support the conversion of a business object, you can
write traditional SQL code to create custom developed interface tables. If you are using an
automated conversion tool, we can extend the Enterprise resource planning solution
production tables to include processing columns for processing rules. The temporary
custom-developed interface tables provide a place for you to apply all the rules you have
defined for a specific business object, before moving the data into the production tables.
For Configuration and Setup, the Enterprise resource planning solution products in timely
manners, Softlink Systems Ltd. requires data in writing, complying with the format given,
accurate, authentic, and complete. Data should be provided by East Coast Group, Softlink
Systems Ltd. will assist East Coast Group in getting required data from legacy system by
providing templates.
Note: Writing any code for extracting/cleansing/transferring transactional/historical data

is not covered as part of the scope of this proposal.
Customization:
Enterprise resource planning solution Corporation does not permit any customization in the
standard forms, workflows and database structure. Softlink Systems Ltd. also neither
recommends nor support any activity that may jeopardize support from Enterprise resource
planning solution Corporation.

However, personalization within the recommended parameters will be carried out if Softlink
Systems Ltd. feels such personalization is necessary to address East Coast Group’s business
requirements.
Requirement Changes
Any changes or enhancements requested by East Coast Group during or after the Project will
be documented in a Change Request Form (CRF).
During the project, any amendment in the original scope (i.e. the scope outlined in the Project
Scope document) of the project and at the end of the Functional Design signed-off, will be
constituted as a change and that design document will contain the detail requirements of the
proposed system i.e. including the incorporated changes.
Softlink Systems Ltd. will review the impact of the changes and provide the timeframe
required to implement these changes. Minor changes will be accommodated in the same
phase of the project however for major changes Softlink Systems Ltd. will prefer its
implementation/ development in the next release.
Once the CRP is approved by the Customer a revised project plan will be sent to the Project
Coordinator. Man’s Activity Hour efforts approved for the CRF will be invoiced after delivery.

APPENDIX
Documents Submitted and Topics covered
SL. Documents to be Submitted and Topics to be

SSL Proposal Page No.
No. covered (RFP-8.2.2)
1 Technical Proposal Comply this Document
2 Commercial Proposal Separate Document
3 Description of the Project Scope Page 13
4 Project Plan/Timelines Page 35
5 Roles and Responsibility Matrix Page 45
6 Effort Estimation Commercial Document
7 Training Plans Page 36
8 Documentation Coverage Page 26
9 IT Infrastructure Requirement Page 28
10 Data Migration, Cut-over and Commissioning Plan Page 31
11 Testing Plan Page 44
12 Support Plan Page 37
13 Change Management Plan Page 42
14 Problem resolution and Escalation Mechanism Page 40
15 Change Request Management Plan Page 43

Management Dashboard
SSL offering for simple, light weight custom dashboard present to senior stakeholders
Scope of Dashboard
• Report format will be finalized by ECG
• Maximum 3 Dashboards containing maximum 4 Graph each
• Reporting only considering Implemented Land summary, HR Module.
• This is not fully analytical solution, it helps to visualize management expectation from
ERP data

Contact Us
Looking forward to our successful partnership


Technical Proposal For East Coast Group EBS - Onprem - Final Version 1.0

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Technical Proposal For East Coast Group EBS - Onprem - Final Version 1.0

Uploaded by

Copyright:

Available Formats

East Coast Group

Technical Proposal for Oracle R12 E-

Technical Proposal for Oracle E-Business Suite Implementation

Technical Proposal for Oracle E-Business Suite Implementation

Technical Proposal for Oracle E-Business Suite Implementation

Technical Proposal for Oracle E-Business Suite Implementation

Technical Proposal for Oracle E-Business Suite Implementation

Subsequently, an investment arm was stretched having a merchant-banking license to

We are delighted to have an opportunity to associate with ECG on their transformation

Technical Proposal for Oracle E-Business Suite Implementation

Technical Proposal for Oracle E-Business Suite Implementation

There are 27 entities under East Coast Group. They are:

Technical Proposal for Oracle E-Business Suite Implementation

Our Value Proposition

Technical Proposal for Oracle E-Business Suite Implementation

• Outcome-based business models

• Extensive industry domain expertise

Resource Global Experience, Local specialization

• No language and cultural barriers

• Digital and user experience

Technical Proposal for Oracle E-Business Suite Implementation

The implementation/ development of Enterprise resource planning solution proposed

Technical Proposal for Oracle E-Business Suite Implementation

Technical Proposal for Oracle E-Business Suite Implementation

Technical Proposal for Oracle E-Business Suite Implementation

Our team consists of highly experienced project managers, consultants, developers,

Technical Proposal for Oracle E-Business Suite Implementation

Production Training and

Technical Proposal for Oracle E-Business Suite Implementation

Softlink takes a business-led approach to technology implementations. This transformative

Oracle Value Added Reseller Systems Integrator

Technical Proposal for Oracle E-Business Suite Implementation

Technical Proposal for Oracle E-Business Suite Implementation

ECG Scope & Objectives

d. Implement ERP software, including re-engineering of the necessary business processes to

e. Solution must support Cloud and Mobile Technology.

Technical Proposal for Oracle E-Business Suite Implementation

ECG Business Functionality

Technical Proposal for Oracle E-Business Suite Implementation

Technical Proposal for Oracle E-Business Suite Implementation

1 Oracle Financials (GL, AP, AR, FA, CM) Oracle

Technical Proposal for Oracle E-Business Suite Implementation

Technical Proposal for Oracle E-Business Suite Implementation

The scope of work only includes standard implementation/development of Enterprise

✓ HR & Payroll (If Oracle HR & Payroll License not purchase)

Post Implementation/ development Support

Technical Proposal for Oracle E-Business Suite Implementation

Technical Proposal for Oracle E-Business Suite Implementation

Technical Proposal for Oracle E-Business Suite Implementation

Technical Proposal for Oracle E-Business Suite Implementation

Technical Proposal for Oracle E-Business Suite Implementation

Deliverables of this phase are:

Deliverables of Operational Analysis phase are:

Technical Proposal for Oracle E-Business Suite Implementation

Deliverables of Operational Analysis phase are:

Deliverables of Operational Analysis phase are:

Technical Proposal for Oracle E-Business Suite Implementation

Deliverables of Operational Analysis phase are:

Technical Proposal for Oracle E-Business Suite Implementation

Technical Proposal for Oracle E-Business Suite Implementation

Technical Proposal for Oracle E-Business Suite Implementation

• Total number of Concurrent Users: 50

Dual Node Architecture - Production