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SHOW PREVIEW

THE FUTURE FACE OF TV


The future face of TV
A
s the mid-part of the decade approaches the art TVs, PCs, laptops, netbooks, media tablets (such as the iPad),
and the global economic downturn mobile phones, games platforms and portable media players of all
recedes in the key markets, the descriptions. The mass availability of high bandwidth TV network
broadcast industry can be proud of itself on infrastructures such as fibre to the home and advanced DSL and cable
a number of levels. Mostly in terms of its networks have allowed IPTV and cable providers to face off satellite in
resilience and the innovation that it has shown the delivery of the most advanced, enhanced and enriched TV content
despite the most testing of circumstances. and services such as 4K/UltraHD. The rollout of 4G/LTE networks has
It has come out, indeed flourished, with meant TV everywhere/mobile TV is now a commercial reality.
service bouquets capable of delivering TV And the latter is an important point: all of the aforementioned
content in new and exciting forms across new and exciting platforms: industries are in monetisation phases. It will be the aim of this
online video is now well established more or less everywhere, leading supplement, timed to coincide with IBC 2014, to examine the
to proliferating over the top services, which are now beginning to eat landscape in which such services will bring about business
away at traditional pay-TV services. transformation, delivering prosperity to all corners of the
Second screen is for many first in mind and catch-up TV and broadcast market.
on-demand services are table stakes as the advances in gateways
and wireless technologies mean it is normal for TV and video to be Joseph O’Halloran
consumed everywhere around the home, arriving to set top boxes and Editor In Chief
other receivers and delivered at acceptable levels of quality to state of Rapid TV News

Is software still eating broadcast Plugging security leaks in the


technology? 4K age
4 16

Breaking down the barriers to digital


The long and winding road
ad insertion
to UltraHD 2 7 17

How can operators deal with the Content and engineering: the driving
mobile video revolution? 9 force behind internet video
18

TV everywhere: from experimentation Are conversational interfaces the


to expectation and execution future?
11 21

Limiting latency, the potential hidden Why interactive video and why now?
killer of online video
12 22

Social TV is here to stay Taking content truly everywhere


14 23

How content providers can drive


value from data
15

The future face of TV ● 3


Is software still eating broadcast technology?
A broad swathe of industries is being Instead of emulating this architecture by
interconnecting virtual machines with IP
disrupted by software-delivered services interfaces (though the most viable approach in
the short term), it would be attractive instead
and software companies in general. Does to cluster multiple operations on the media

this number include broadcasting?


being processed while it is in memory on a
single machine. This is an obvious benefit of
integrated systems such as ‘channel in a box’
solutions.
Unfortunately this is an area lacking in
standardisation, or even interoperability,
so today that often means taking the whole
integrated system from a single vendor even
though they are likely to be good at some
functions (probably based on their product
By Steve Plunkett concluding, it asserted that shouldn’t stop us heritage) and not so good at others. And
Chief Technology for a minute. because increased software complexity often
Officer So how does this question look a year pushes the boundaries of reliability, the result
Red Bee Media later? Based on the number of traditionally of more functional integration can be system
hardware-centric vendors announcing or fragility. Not a property that sits well with
showcasing their software-based product the high availability familiar to and expected
roadmaps at NAB 2014, it’s looking like a from the broadcast television industry.
resounding yes. Particularly in the media
processing and playout areas, both The ugly

A
little over a year ago, with thoughts historically dominated by hardware-delivered If we know where we want to go (the good)
turning to what major trends in products, everyone seemed keen to stress and we know it’s not going to be easy (the
broadcast technology would be at their future credentials as providers of bad) then the transition period over the next
the forthcoming IBC show, apart from the software solutions that would run, variously, few years is likely to be the ugly. Customers
predictable replacement of 3DTV with on commodity IT hardware, virtualised who have bought into the vision will be
4K /UltraHD as the Next Big Thing, a more infrastructure and the cloud. impatient to receive it and thus put pressure
general theme seemed to be emerging. To This is all good news, but it is not on vendors to deliver soon. The vendors
paraphrase Marc Andreessen, software something that can happen overnight or with meanwhile will inevitably find it is harder,
appeared to be eating broadcast technology. little effort and no teething problems. Here are takes longer and costs more money to get
In his original article, Andreessen argued
that software was “eating the world” and it
my thoughts on the upsides, downsides and
likely difficulties ahead (with a tip of the hat
“Software-based installation project. This should result in
reduced costs, greater business agility and
provide different functional and performance
characteristics through clock speed variations,
there than they estimated (or at least publicly
communicated). There is an old software
does indeed seem to be chomping its way to Sergio Leone): products will high fives all round. cache sizes/levels, multi-core architectures, development maxim that applies here – you
into broadcasting. This shift from atoms to
bits has lagged behind other industries for a The good
ultimately deliver The bad
internal bandwidth, specialised accelerators
and that’s just the CPU. Mix in storage
can have it faster, cheaper or better but you
can only choose any two.
number of reasons, but primarily due to the Software-based products will ultimately much greater Unfortunately, this transition to software IOPS/throughput variations, memory size/ The nature of this type of industry
nature of high resolution video processing
and distribution. Tape-based workflows have
deliver much greater flexibility. We can
deploy them on infrastructure that suits flexibility” nirvana is non-trivial. Writing good quality,
high-performance software to process audio
bus bandwidth differences, GPUs, LAN
throughput, OS and driver versions: the
disruption tends to lead to a change of
fortunes. Some companies will fare better
refused to die and for good reason – they our purpose (cost, speed, location, vendor and video, particularly in real-time, is hard. list goes on. In this new world the software than others in the transition. This is all
provide a reliable and predictable medium preference, etc) and we can do so dynamically We know this already of course because such will need to be capable of optimising for happening against a background of industry
from camera to playout, but times are – such as using common compute resources software already lives inside the hardware generalised rather than specialised hardware consolidation, it’s one of the reasons driving
definitely a-changing. File-based workflows to perform an Auto QC at one moment products we have used historically. and vendors will need both to provide it, and it will be tough for certain categories
have seen dramatic growth over the past few and then reallocating them to perform a from a menu of service options But hardware-delivered products should guidance on minimum system requirements of companies. Large companies may be
years and this of course removes some atoms transcode at another. This allows us to either and it will be ready to receive and publish contain what is sometimes called mechanical and accept that supporting a much more better able to absorb the costs required to
from the scene (tapes, VTRs and people, for get much greater efficiency from our private content in minutes rather than weeks or sympathy (a term coined by Jackie Stewart to diverse underlying infrastructure will be more successfully evolve and small companies
a start). infrastructure, reducing its physical density, months. I am hugely over-simplifying this, of describe a driver being at one with a racing complicated and costly. may be nimble enough to adapt more quickly
Thus I posed the question in a blog – Is optimising power consumption and so on, course, but you get the idea – in a software- car by understanding its hardware intimately). Then there is the question of how best to but those in the middle might find it a tough
Software Eating Broadcast Tech? It proposed or pay a third party such as a public cloud centric world, the effort takes place before The product designers and developers know combine software components to perform road ahead.
that as always, change is the only constant in provider only for the resources we need at any a channel deployment through software exactly what to expect from their chosen multiple operations on the media. For real- Pretty much every vendor at NAB 2014
a technology-driven world and broadcasting particular time. integration of channel templates; the act of hardware stack and optimise accordingly. In time delivery, the serialised model of video said they would have their new software
was in the eye of the storm at that point in We can perform the deployment much more deployment to available virtualised hardware the ‘software-running-on-hardware-of-your- processing, necessitated by using discrete products ready for business by the end of the
time. Innovation is hard, most innovations fail rapidly than in the physical product world too. is a process of launching machine images choice’ world, things are less certain. hardware components, interconnected via year if not before. Let’s make a note in the
and companies that don’t innovate die. But, Need a new channel? No problem, choose and/or configuration profiles, not a large Different CPU implementations will SDI, isn’t likely to be optimal in the future. diary to see how things look a year from now.

The future face of TV ● 4 The future face of TV ● 5


The long and winding road to UltraHD 2

Despite a frank
admission that 4K
was yet to make a
wow, those leading
UltraHD are already
setting out plans for
the next generation
of such services

By Joseph O’Halloran
Editor In Chief
Rapid TV News
“We do indeed need commercial development and marketing
courage to make it at Eutelsat who while sharing the general
thrust of his arch-rival, was a little more
a mass market, but circumspect about prospects.
you can only share “The entertainment industry will only make
UltraHD happen where there is viability,” he

A
t first glance, the sumptuous a cake once you’ve cautioned. “We do indeed need courage to
surroundings of the Ducale Palace
in Lucca, Italy, seem rather odd as baked it” make it a mass market, but you can only share
a cake once you’ve baked it.”
the place where European TV’s future could Thomas Wrede, SES NHK’s UltraHD cake is most certainly out
be decided, but the building has in the past of the oven and the conference offered the
been a seat of power and maybe history was opportunity to hear from the company’s Keiya
repeating itself. expensive and that in any case there was a Motohashi, also senior strategist 4K/8KTV
For it was here that the Forum for general lack of content to make a purchase and head of the Next Generation Television
Advanced Media in Europe (FAME) sat, worthwhile. Heimbecher added, somewhat Forum in Japan as to how development
setting out a roadmap for the evolution of worryingly, that there was evidence of was much in advance, thanks to not just
UltraHD in the continent, examining why consumer scepticism of UltraHD due to the innovation but also a lot of government
the market had not taken off to date, what abject failure of 3DTV. subsidy. Poetically, Motohashi described
was needed to kick-start it and what lessons UltraHD development as a long and winding
could be learned from fellow professionals Counter argument road with, even for NHK, a number of
in Asia, in particular Japan and Korea, where Proposing a counter argument that all players key issues to be addressed. UltraHD post-
development was far in advance. in the UltraHD ecosystem had to have the production, he revealed, was still optimised
Setting out the scene, Stephan Heimbecher, courage of its long-term convictions, despite for film production and improvements had to
head of innovations and standards at Sky being chided somewhat by Heimbacher’s be made when it came TV.
Deutschland, put a rather hefty stake in UK colleague Chris Johns of BSkyB that his “We need to improve day by day,” he
the ground for an industry that has been company’s transponders didn’t come cheap, added. “A [viable UltraHD] business
guided by technological futures rather than Thomas Wrede, vice president of reception ecosystem has not been established yet and
commercial realities. In his candid address, systems at SES, called on the European needs to be expanded. All of the issues that
he reminded the audience of content owners, UltraHD players to have more courage and to need to be solved are not easy.”
distributors and operators that the stark reality “just launch” services. That said, Motohashi was optimistic that
was that many broadcasters are actually still Adding that the industry had to show a little his marketplace at least would see services
in transition to HDTV and that there was more action and a little less conversation, he established within the next year, with 8KTV
fundamentally no immediate big market for said: “We discuss [the issues] too much. We trials happening by 2016 and full-scale
the first generation of UltraHD services, let should just launch something as consumers 4K and 8K by 2020 at least. The long and
alone a prospective second generation. are used to the rapid launch of [other winding road of UltraHD, whether this or the
Sharing insight of research, he conceded advanced TV services].” next generation, he asserted, would lead to a
that UltraHD was unlikely to be an instant Wrede confirmed that SES had the capacity revolution whose ramifications could be on
hit. Moreover, he revealed that consumers to go live immediately if necessary with the scale of the invention of the printing press
regarded UltraHD sets as being far too UltraHD, as did Markus Fritz, director of by Gutenberg.

The future face of TV ● 7


Plugging security leaks in the 4K age How can operators deal with
Those operating the mobile video revolution?
pirate streaming
services are
often technically Of all the matters to
sophisticated address in the video
individuals or industry, ensuring
organisations, quality of experience
looking to generate is a priority matter
a profit. How do you
beat them?
By Jonathan Friend “The audience available to secure the content.
CTO
Friend MTS
figures on many It is difficult to argue against the benefits
of a well-implemented digital rights
By Anna Yong
Senior Product
pirate streaming management system. While it’s clear that Marketing Manager

services would these deter the casual thief, without which Citrix
the problem could be even more widespread, “Can you imagine Nowhere was it more apparent that video
be the envy of the evidence of leakage from these services is the biggest single source of network traffic
the frustration of
many a legitimate (obtained for example where different/ than during the World Cup. Citrix observed a
additional graphics are added to the online experiencing video three to fourfold increase in HLS streaming,

W
hen one hears the term ‘online streaming service” versus broadcast product), and the visibility the video format used to serve live streaming
piracy’ the mind springs to the of the content on major pirate services, stalling just as of the tournament. Live streaming puts more

W Götze scores the


music and movie industries’ shows that they achieve little to tackle the hether you are streaming the latest pressure on the network as everyone switches
decade-long battle against file sharing. In the professional thief. TV series on Netflix while on on at exactly the same time and methods such
television industry there has, of course, been This couldn’t be further from the truth. Forensic watermarking has been in use your commute to work, browsing winning goal of the as caching cannot be deployed.
an equally hard-fought engagement against
those facilitating access to encrypted signals,
Unlike file sharing, the operation of a
unicast streaming service requires significant
for many years by the movie industry to
identify the source of leakage of pre-release
Facebook on your lunchbreak or watching the
most talked-about goals from the weekend on
tournament?” Spike in demand
but this has always been in the ‘offline’ world resources (servers and bandwidth, or an content: screener discs, etc. Set-top box and YouTube on the train, you will have probably Data from the period of the World Cup
of satellite and cable systems. account with a CDN) and this costs money. VOD service watermarking systems have noticed that videos sometimes seem to take an reveals that some operators still need to learn
The industry has been somewhat protected The higher the demand for the content been available for a while and, while these eternity to fully buffer. these lessons and understand that more needs
by the simple lack of adequate last-mile the greater the resource requirement, and are in use, without universal adoption their In these situations you have probably found to be done to deal with the rise in demand
internet bandwidth to deliver a linear stream therefore the increase in cost to the service effectiveness is limited. Limitations in yourself asking ‘is this the type of service I during live events. When demand for live
in a sensible quality to provide a competitive operator. These sums can stretch into the tens their adoption are abound: receiver device expect to receive from my mobile operator?’ significant. Currently, on average, mobile video streaming spiked (such as during the
user experience on the large screen. This or hundreds of thousands of dollars per month modification; CDN edge modification; they Too often, you are not getting the Quality videos on an LTE network stall for an average Brazil v Germany game where we observed
was an obstacle the movie industry didn’t ~ an amount one could hardly spend as a don’t work well with live content; how do of Experience (QoE) you expect and need of 15 seconds, while on a 3G network video a 20-fold increase in data traffic across a
have shielding them due to the acceptable service to society. you find the leaked watermarked content; to enjoy that video content. Mobile video stalling averages 47 seconds. Furthermore, single sports network, ESPN) the number and
‘out of order download’ nature of a file- The audience figures on many pirate watermark detection is a complex, time- stalling is today’s dropped call. A poor video video abandonment rates dramatically jump duration of videos stalling doubled. Can you
sharing protocol such as BitTorrent. So, streaming services would be the envy of many consuming and expensive process. All of QoE can damage customer loyalty and drive when videos stall. It is clear that currently imagine the frustration of experiencing video
the battles have remained those of control a legitimate streaming service, and without this stems from the legacy application for the customer churn for the mobile operator. subscribes are not getting the QoE they expect stalling just as Götze scores the winning goal
word (‘card’) sharing, CAM emulators and the cost of the content large profits are there technology being for movies and not for what In a recent report from Citrix it was or deserve especially and that this stat is of the tournament?
countermeasures. to be had. The revenue of these businesses would traditionally be televised content. discovered that video generates more than seemingly only heading in one direction as Operators need to urgently address video
In recent years, however, there have comes sometimes from low subscription fees, As we move into the 4K era and beyond, 50% of total mobile data traffic on wireless data usage rises. QoE. New initiatives from the big players
been two paradigm shifts that have levelled but more often than not the content is free to what is needed is a single system that can networks. Of this, YouTube accounts for Facebook, Netflix and Instagram are making
the playing field in the pirates’ favour: the the viewer, or at least free in initial monetary work equally as well for live and VOD, 82% of all videos over mobile networks. Lessons to be learnt video a mainstream part of a subscriber’s
increase in last-mile bandwidth; and the terms. While advertising is certainly a source doesn’t require player/device or CDN edge The announcement by Facebook that it will The impending increase of data from experience. Measuring and mitigating
adoption of the multiscreen experience. of revenue, the involvement with organised modification; has in-built leak discovery expand its auto play video ads to seven Facebook and Netflix traffic means operators negative impacts on the mobile user
These together have brought the issue of crime and malware distribution is equally as and watermark detection; and will uncover countries outside the US and the arrival urgently need to take steps to ensure QoE is experience for video in such a time-sensitive
online piracy to the fore for pay-TV operators. lucrative. and enable you to tackle the operators of of Netflix in France, Germany, Austria, not affected. The outlook for consumers looks and demanding environment can be a
A common misconception is that the DRM is the oft-cited technology for pirate streaming services in just minutes Switzerland, Belgium and Luxembourg bleak unless operators learn lessons from significant differentiator for mobile operators.
perpetrators of online piracy are social misfits, securing streaming platforms. Whether through proactive notification not reactive heralds an inevitable rise in mobile data from events when network traffic was at its highest, After all – who would want to watch the
opportunistically providing a service in order services are providing VOD or live streaming investigation. This is all now possible ~ and consumers. such as the World Cup, and seek out ways to Götze goal even two seconds after everyone
to gain a form of acceptance within society. capability, there are a variety of technologies just in time. But the challenge for operators is already improve mobile video QoE. else saw it?

The future face of TV ● 8 The future face of TV ● 9


TV everywhere: from experimentation
to expectation and execution

As demand for
TV everywhere
increases,
broadcasters and
pay-TV providers
are seizing the
opportunities
it brings
Campbell Foster
Director of Product
Marketing
Adobe Primetime “Viewers are consumption patterns across borders, among
watching more other factors, but the larger point is that
viewers are watching more television on
television on more more devices – a trend that bodes well for
devices – a trend broadcasters and pay-TV providers, and for
advertisers wishing to marry the reach of

T
he 2014 Sochi Winter Olympics that bodes well for television with the personalisation of digital.
marked a shift in viewer expectations Perhaps most importantly, according to a
of multiscreen TV everywhere, and broadcasters and recent report from Needham, TV everywhere
in the IP delivery of live and linear TV pay-TV providers” is boosting linear tune-in: ESPN’s multi-
programmes. Consumer experimentation device FIFA World Cup delivery added 12%
yielded to expectations of performance to its TV audience. Rather than cannibalising
and engagement. Technology experiments its core TV business, ESPN is growing its
among broadcasters and pay-TV providers traditional linear TV audience by creating
yielded to real investments in IP delivery and desktop TV viewing as a genuine alternative, great viewing experiences on devices.
monetisation of TV content across connected or supplement, to traditional linear delivery.
screens. Over 25 million viewers watched NBC’s Not all plain sailing

Cut bandwidth by half with superior video quality In many cases, upstart video businesses
yielded to established companies with the
digital broadcast of the Winter Games on
desktops and devices, with the US v Canada
Not every live broadcast in 2014 has been
a success. TV everywhere coverage of the
scale, resources and capacity necessary for men’s hockey game garnering an audience Oscars in the US and certain World Cup
delivering live events to massive concurrent of more than 2.1 million viewers. More than matches in the UK experienced major
using the most powerful HEVC and UHD-enabled STBs audiences with the stability and reliability of 10.8 million video hours were consumed on outages. Both are examples of broadcasters
traditional broadcast TV. NBC Olympics’ digital platforms, and the failing to scale adequately to meet consumer
Historically, watching television content on NBC Sports Live Extra app was downloaded expectations for multiscreen TV.
a mobile device – particularly live and linear more than 11 million times. As broadcasters and pay-TV providers
programming – was frustrating, with playback The BBC’s broadcast television coverage seize the opportunities that TV everywhere
errors and redundant advertising creating of Andy Murray’s Wimbledon victory in 2013 presents, and monetise content through
Visit our stand 14.D20, hall 14 at IBC 2014! a less-than-satisfying viewing experience. drew a peak audience of more than 17 million dynamic ad insertion and subscriptions more
Prior to 2014, media companies were in viewers – one of the largest TV audiences efficiently, established companies like Adobe
an experimental phase, testing different for a live sporting event in UK history – with are creating measurable value for customers.
technologies and partnerships for multiscreen device consumption a footnote. One year The technology providers that will thrive in
delivery, while holding tightly to the existing later, ESPN’s coverage of the Argentina v this new environment are the ones helping
business models that have historically made Germany FIFA World Cup final drew an media companies achieve real results and
television profitable. audience of more than 1.8 million on digital efficiencies by providing the flexibility,
Data from the Sochi Games highlighted devices alone. scale and capacity required to meet viewers’
how quickly and enthusiastically viewers Admittedly, this apples-to-oranges expectations for live, linear and on-demand
were beginning to embrace mobile and comparison ignores differences in TV across desktops and devices.

w w w. d u n e - h d . c o m The future face of TV ● 11


Limiting latency, the potential hidden killer of online video

After a couple of very strong years of “They also suffer from the latency around
the video experience, the non-traditional
growth, thanks to the mass availability latency that we might see from an eCommerce
provider such as how fast does every little
of compelling content, online video has object load, what’s my type of interaction,
how quickly can users start clicking.”
now evolved to the point where the key Iterated approach
issue is quality of experience. But how But what can the distributors do about such
things? For Limelight the key was to adopt
is this ensured? an iterated approach whereby rather than
just ‘solve’ the video problem and then the
associated experience, it built a network in the
service offering to address latency in general.
This, Thibeault insisted, was the fruits of the
company’s foresight when it started in the
By Joseph O’Halloran service, Cisco added, with a CAGR of 10% early parts of the last decade when it foresaw
Editor In Chief from 2013-2018, growing from 1.2 billion an explosion in online video and built a
Rapid TV News users to 1.9 billion users. More interestingly, network with the capability to support media
4K/UltraHD video is set to account for 11% servers and all that was required to deliver
of IP video traffic by 2018, up from 0.1% video, including the experience around it.
in 2013; HD video will account for 52% This approach is one that Thibeault is
(up from 36%) and SD will account for the confident will stand it in good stead even
remaining 37% (down from 64%). as demand increases and services becomes
more data intensive as 4K video usage rises.

I
t’s funny to think that it wasn’t that long Will the cost be passed on? In fact he would go far as to say that he does
ago that people wondered how online Dealing with this demand is something that not regard 4K as that challenging. “As video
video could be successful. Now it seems is very much at the forefront of the minds of gets larger it’s really to us just the same: bits
that the only thing that will limit online video not just service providers but also the network being delivered. So there’s nothing more
will be service providers narrowing consumer operators. The issue has taken its sharpest special to us about 4K than say 1080i etc;
choice by buying each other out – such as relief in the investment that Netflix has there’s just larger bits to deliver. But as more
Amazon’s acquisition of LOVEFiLM – and made, rather begrudgingly it has to be said, content owners deliver more 4K traffic it fills
for services not providing an acceptable throughout 2014 with Comcast, AT&T and up our pipes faster. We are getting bigger each
quality of service. Verizon in the US to guarantee an acceptable argued. “And now because content is so much and one with huge ramifications. “Looking into year to support more and more of this higher
The latter is not so much overlooked as quality of service. The question is whether easier to license, these companies are really “It’s really important that online video resolution content. Things are just going to
rather assumed, that is to say people assume the cost of these fast lanes will be passed competing on the quality of experience. distributors and the content owners the crystal ball, get bigger and bigger: 4K, 8K, 16K; where’s
that a service worthy of the name will be on to the viewer. If so, that will mean that How fast can I get the video to you and at understand that of equal importance to their Thibeault believes it going to stop?”
delivered in high quality. But that’s exactly any buffering or glitches in quality will be broadcast quality?” content is the experience around the video. Looking into the crystal ball, Thibeault
what it is: an assumption. And potentially a regarded as even more unacceptable. What is the new reality is that companies What we have to remember is that when that for content believes that for content owners the most
business-threatening one; latency could be the
hidden killer of an online vide service.
These issues are something of a priority for
Jason Thibeault, Senior Director, Marketing
such as Netflix are being driven to push the people go to watch a video, the difference
between watching online and the TV
owners the most pressing challenge will come from the number
of devices to support. “For the content
bar upwards. Indeed as the over the top leader
Just glancing at the 2014 Cisco Visual Strategy of Limelight Networks. Thibeault expands around the world it has not only experience is that you can’t just tune it on and pressing challenge owners, I think it’s more about more people
Networking Index (VNI) shows that the
increased appetite for IP-delivered video is
believes that viewers have been raised on the
experience that surrounds television – that
pushed online distribution of HD content but
also has a confirmed 4K content distribution
have it go,” the analyst explained.
“There’s no such thing in the online world
will come from the consuming more content on more devices,
such as viewing 4K content on a tablet and
poised to have a profound effect on bandwidth is, when we turn the TV on the pictures are strategy already in place. This has seen global of a set of channels that you can tune into – number of devices smartphone – this multi-device content
consumption. The VNI predicts that monthly
global IP traffic by 2018 will be the
going to start playing and the experience will
be of high quality. And so we are taking those
incumbents such as Comcast, BSkyB and the
BBC being judged against what is available
you have to go find that video and that video
is embedded in an experience that is equally
to support” consumption that we are seeing already but on
a much larger scale. We’ll also see a tighter
equivalent of 8.8 billion screens streaming expectations into the online world and forcing online. It has also resulted in such companies as important as the video itself: integration between the television experience
the FIFA World Cup final in 4K/UltraHD, the companies that provide those services to feeling compelled to follow suit with similar what’s surrounding it; what does the player and the online video experience.”
all at the same time with an annual run-rate offer the same type of experiences. types of services that are adding even more look like; how fast does the player load; It seems logical that content delivery
equivalent to 5.5 billion people binge- “What we are seeing from our perspective strain to the networks. how fast does the website that the player is network providers are set to become the
watching Game of Thrones Season 4 via as a service provider is that more [of those] Even though Thibeault does not think that embedded in load?” latency. You can call one video latency – that shovel providers of the new TV Klondike as
video-on-demand in HD or 1.5 billion who are delivering content are trying to mass numbers of viewers are really holding All of which, and hence viewer experience, is how fast is the video loading, how quickly providing high quality experiences across
watching in 4K/UltraHD or 4.5 trillion compete not on the service offering itself online content providers to the same quality is seriously affected by latency. All forms can I get to first play, what kind of bit-rate any device anywhere becomes table stakes.
YouTube clips. Of this online video will because everyone is coming to market with standards of broadcaster just yet, he does of it. “The online video industry needs to switching am I having during the experience,” And for provider these stakes are high, too
be the fastest growing residential Internet the same features and functionality,” he believe it is a process that is starting happen understand that it is subject to both kinds of Thibeault added. high to gamble.

The future face of TV ● 12 The future face of TV ● 13


Social TV is here to stay Driving value from data
Are Facebook and Having compelling
Twitter now natural content is not
extensions of YTV enough: monetising
services? If so, it effectively is the
where do they and name of the game
other social media
services fit into the By Sef Tuma,
Managing Director,
vision of operators Accenture Digital

and providers?
Video Services

By Graham Reid,

W
YouView hile content companies have
traditionally allowed downstream
organisations to provide direct call
“Social media has to action marketing to consumers, the advent “Content segments creating an option for traditional advertising

had a huge impact


still wants to just sit down in the living room,
find their favourite programme, and watch it.
of digital interactions provides an opportunity,
and in some cases a responsibility, to use
do not need to be to use OTT as a ‘make good’ channel.
• Rights acquisition – More insight into

on our TV tastes, This means that discoverability (a YouView these nascent channels to increase uptake, specifically based consumer engagement across digital channels
watchword) is crucial. Whether it’s finding engagement and loyalty or ‘stickiness’. An
on genre or talent” helps rights negotiations as innovative

R
ecently, 22 sportsmen from Germany with around one the right programme on live channels, using improved ability to segment a consumer base content and consumer segmentation can help
and Brazil kicked a football around
a pitch for 90 minutes. Twitter in seven viewers seven day scroll-back via the programme
guide, delving into on demand players
gives marketing departments the ability to
leverage internal creative capabilities (such
better package or consolidate rights across
numerous windows and enhance the return
exploded. It was reported that a record 35.6 now getting TV such as BBC iPlayer, ITV Player, 4oD or as content curation/editorial) tied to more best with the target consumer. on spend. For instance, being able to cluster
million people tweeted about the World Cup Demand 5, or bringing up a list of recordings, sophisticated targeting tools to not only • Content pricing – Finding the optimal price the consumer base across a number of content
semi-final, and in 90 minutes the Internet recommendations as television evolves the need for great create effective marketing messages but also point to enhance returns is driven by the segments that have been calculated through
confirmed that social TV was booming. directly from it” discoverability is paramount. generate feedback on what works. ability to segment and test different content usage or interaction enables connections
But what is social TV? Back here in With the right execution this can create a pricing models and messages across various around content usage (or recommendation
Britain, we at YouView have discovered that Sharing the experience test-and-learn culture that delivers a smarter digital channels. As content catalogues effectiveness) that can support decisions
social media is affecting the way we connect BT, TalkTalk and Arqiva making up our Our TV census also focused on the rise of organisation, able to optimise its marketing become larger, the ability to understand the about expected return for particular mixes of
over TV more than ever before. We’re seven-strong group of shareholders, we’re second screening. Telly fans don’t just want to spend and react quickly to changing consumer likely yield based on the characteristics of content rights packages.
tweeting telly tips to each other, checking seamlessly combining live and catch-up view their favourite drama, they want to share sentiment. While this would require an both the consumers as well as the audience • Content commissioning – Better
Facebook for TV news, and sharing our TV television, maintaining a high quality on their experiences on Twitter with their friends, investment in a platform (or a partnership) can help support more predictable pricing. understanding of core digital audience
experiences over the social online world. demand TV service that continues to improve. or check the news headlines, or browse the to support these capabilities, the return • Ad sales and operations – While the behaviour enhances the content
Social TV is people connecting over TV in So, where does social media fit into net on their tablet. While the numbers are on investment should be measurable in value of digitally collected data has been commissioning process by providing insight
new and modern ways. our vision? Firstly, the mobility of social still relatively small (14% of viewers use marketing ROI and increased consumer understood to support online ad sales, into the types of content segments that are
To celebrate YouView’s second birthday, media means that people can discover TV Facebook while watching TV, and 4% use engagement to drive other revenue models on more innovative players in the industry are most effective with the footprint reached
we recently conducted our second annual recommendations wherever they are, at any Twitter), they’re significant enough for us to digital channels (e.g., advertising). The key developing the ability to use the same data through those channels.
census into TV viewing habits and found that, time. That’s why we launched our YouView take notice. With YouView’s funding secured benefits can be described as follows: to better understand the value of traditional Content segments do not need to be
for starters, almost a quarter of 18-24 year app, with the ability to set recordings on the for the next five years, we’re now looking at • Product definition – For digital-only advertising. Given most consumer devices specifically based around genre or talent.
olds talk about their favourite telly every day YouView+ box on your mobile. Our research how we widen our content delivery across all products, or traditional products that are can handle OTT distribution of video, as well Appropriate, fine-tuned algorithms around
on Twitter, with Facebook not far behind with found that 10% of TV viewers, across all platforms and devices, giving viewers a more distributed across a number of channels, the as collect data across both linear and OTT, correlation and predictive modelling can
a figure of 20%. available platforms, now use remote record. complete TV experience. insights collected from digital interactions can the use of correlation as well as segmentation create new types of segments. These can
Social media has had a huge impact on our A final question then: what did we be extremely valuable. Given the end result techniques can improve understanding of be used to support and test curation and
TV tastes, with around one in seven viewers Changing habits learn from our research? Well, it looks like is a more engaged audience, any information whether a household is more responsive to editorial recommendation processes, and then
now getting TV recommendations directly The importance of on demand content also social TV is here to stay. Just like the social about current engagement, segmented by certain types of advertising, independent help predict whether commissioned content
from it. continues to grow, putting us in a great media outlets that facilitate it, it’s growing. content or demographic, can support decision of pure programming considerations. The would have similar hit rates. Netflix has
As a company on the rise, it’s important to position as TV viewers’ habits change and People are sharing more information with making as products are designed. This works insights here can be used in a number of demonstrated the success of this approach
us to know our customers inside out as we evolve. Crucially, what the numbers continue each other, more easily than ever before. very well in ‘test and learn’ scenarios in ways from enriching traditional advertising numerous times, harnessing its usage data to
look to innovate and improve our platform. to show is that, while social TV becomes But TV, as much as it ever was, is nothing which functions and features may be difficult footprints, which may have STB devices that help green-light relatively pricey productions
With BBC, ITV, Channel 4, Channel 5, ever more powerful, the average TV user without great content. to prioritise without data to show what works can provide targeted linear advertising, to more confidently.

The future face of TV ● 14 The future face of TV ● 15


Breaking down the barriers
to digital ad insertion
Delivering the right ad
to the right viewer at
the right time should
be easy, right?
By Garrick Simeon
Managing Director,
General Dynamics
Mediaware

A
s we know the key factor for the “Existing Operators should take advantage of the fact
future of broadcasting will be
delivering different, tailored versions
broadcasting that video is already being compressed through
the delivery chain and insert ads and play-out
of programmes to a range of devices – mobile techniques are not functions while it is in that format and ignore
phones, tablets and computers, as well as the
new generation of smart TVs – with targeted
necessarily the best the temptation to go back into base band.
Advanced MPEG splicing technologies are
advertising, local news and other items that way to connect with now meeting both the quality and important
will attract regional audiences. But how easy is
this and how ready is the broadcast industry?
this new market” integration requirements across the entire chain
requirements of linear delivery. Having an
Broadcasting has long followed established integrated system means that the automation,
engineering principles of extensive research traffic management, billing, logging and
and development, followed by long trial the broadcast market and in terms of hard reporting functions needed to make everything
periods, before implementing innovative business this also means finding ways to work can be incorporated easily.
technologies. But recently we have seen that make money from localised advertising.
where there is a perceived instant benefit – National and regional broadcasting, using Splice points
either from more efficient working or higher the traditional linear model of scheduled TV, Splicing allows operators to target both
viewing figures and revenues – the adoption reaches a vast number of potential consumers advertising and programming on a regional
period can be much shorter. but as more people begin to watch streaming or local level across multiple platforms,
Today we are in a place where the use of and on-demand services – whether on smart including DTV, cable, IPTV, OTT and online.
information and communications technologies TVs, computers or mobiles – a new market is Technologies such as InStream, developed
(ICT) is increasing and the benefits of IP opening up. by General Dynamics Mediaware, offer
technology are clear but facilities largely this capability for all-compressed digital
continue to work with uncompressed video. Encoding material video systems. As well as the practical
This is partly for the high quality it brings However existing broadcasting techniques task of inserting specific material, such
but also because it is what people are are not necessarily the best way to connect solutions can enhance viewing experiences
used to. There is some comfort in dealing with this new market but IP and compressed by creating splice points that are seamless
with a familiar format and since modern technologies are well placed to smooth the and so indistinguishable from the original
network infrastructures have made moving way in extending the reach of broadcasters. programming. It also handles frame accuracy
uncompressed video around easier, there The best way to do this is to encode in a live environment in different ways
would appear to be little point in changing. In material once and localise it at the point to older MPEG-based systems, which
addition, the technical impracticality of moving of transmission, or as close as is possible. allows input streams and ad files to be
uncompressed, full-bandwidth video over IP Inserting commercials and local content into configured on the fly.
only reinforces such a view. It will take time a service after it has been compressed for The result is that systems for real-time,
for many to forget about how, in the past, IP play-out is expensive and time-consuming. frame-accurate processing of compressed
packet-based networks have lost data, produced As well as needing a significant investment in video, are giving broadcasters the tools to not
jittery pictures and generally caused problems. hardware, decoding and re-coding in this way only improve profitability and operational
However changes are being forced by also results in lower picture and sound quality efficiency but reach more people with
the consumer and the commercial end of each time the process is carried out. professional, targeted programming.

The future face of TV ● 17


Content and engineering: the driving
force behind Internet video
In an increasingly
competitive
landscape, defining
and articulating your
role within the mix is
fundamental

Jonathan Beavon
Director of Strategy,
Service Provider
Video
Cisco Systems

IP video to drive unprecedented surge

E
xamining the progression of Internet in bandwidth usage by 2018
video trends over time, our annual
Cisco Visual Networking Index serves
as a useful benchmark. As a proportion of Thirst for IP-delivered video is poised to have watching in 4K/UltraHD; 4.5 trillion YouTube
total IP traffic, video transmission totalled a profound effect on bandwidth consumption, clips; or 940 quadrillion text messages.
36% in 2008; today that figure is closer to according to the latest Cisco Visual Online video will be the fastest growing
70%. The increase is even more remarkable Networking Index (VNI). residential Internet service, Cisco said, with
considering total IP traffic grew five-fold in The survey predicts that annual IP traffic a CAGR of 10% from 2013-2018, growing
the same period. for 2018 alone will be greater than all of the from 1.2 billion users to 1.9 billion users by
In case it wasn’t already, the meteoric rise Internet traffic that has ever been generated 2018. And on the business front, desktop and
of Internet video became apparent following globally (from 1984-2013). personal videoconferencing will be the fastest
a claim from Netflix earlier this year. Having That would mean monthly global IP growing business Internet service with a
launched its video-on-demand offering in traffic by 2018 would be the equivalent CAGR of 45%, growing from 37 million users
2008, the streaming service announced in of 8.8 billion screens streaming the FIFA in 2013 to 238 million users by 2018.
May that it already makes up a third of all US World Cup final game in 4K/UltraHD, all at Taken together, IP video will be 79% of all
Internet traffic. the same time. The annual run-rate in fact IP traffic by 2018, up from 66% in 2013. More
should be about 1.6 zettabytes, or more than interestingly, 4K/UltraHD video will account
Trend slowdown one and a half trillion gigabytes per year. for 11% of IP video traffic by 2018, up from
As broadband speeds continue to rise and IP That’s also equivalent to 5.5 billion people 0.1% in 2013. HD video will account for 52%
video markets mature, it seems very unlikely binge-watching Game of Thrones Season (up from 36%) and SD will account for the
that this upward trend will slow. Indeed, in the 4 via video-on-demand in HD or 1.5 billion remaining 37% (down from 64%).
case of most of the pay-TV operators that we
speak to, the conversation has shifted from
simply ‘how do we make this work?’ to ‘how content with the option to distribute over both to-market, flexibility of deployment, and
can we make the most of this?” broadcast and broadband networks. most importantly control of the technology
There are crucial decisions to be made Regardless of the route taken, gearing up that underpins their business. Set against
early on. OTT video providers put content for the impending growth of video traffic that context, technology suppliers’ remit is
at the heart of their offering, while cable generally entails some form of technological changing; we are increasingly approached
TV differentiates itself on connectivity or infrastructural development. Content for our expertise in consultation and service
and distribution, specifically based on delivery networks, conditional access viability.
the speed and reliability of its broadband technologies, digital rights management With IP video traffic set to treble again over
products. Large satellite TV operators have (DRM) and STB software are just a few of the the next four years ours is an exciting industry
taken a hybrid approach, coupling in-house factors that must be considered. to be part of, with many great innovations to
production, investment in commissioned Video businesses increasingly need speed- deliver to our customers.

The future face of TV ● 18


Are conversational interfaces the future?
How we experience
content is increasingly
becoming as important
as availability. But have
interfaces been meeting
user expectations?

By Charles Dawes,
Global Strategic
Account Director,
Rovi

W
ithin the entertainment tech sphere range of opportunities when applied to basic programs rather than through traditional
voice recognition and interaction activities such as booking a cinema ticket – keyword or structured menu-based attributes.
has been portrayed as the ultimate comparing dates, locations time schedules Semantic technologies become even more
human-to-machine interface. But while and prices – or deciding what to watch on interesting with conversational interfaces that
speech-driven interfaces have been used for TV when faced with hundreds of live TV enable semantic interpretation for natural-
decades, practical uses have, until recently, channels, thousands of VOD titles, and language queries. This is extremely exciting for
been limited to supporting basic structured potentially millions of OTT options. those in the TV space as it can discern when
queries and stock responses. The truth is, Consumers increasingly desire the ability a user is drilling down into a context or has
speech-driven interfaces have not yet realised to speak naturally with devices and have switched topics, such as moving from movies to
their full potential and delivered the natural them effectively understand and execute sports. This not only mimics our conversation
interactions we envisioned. their requests. One of the essential enabling style, but it also reflects how users typically
Unfortunately, while speech capabilities can technologies for these new experiences browse for programming, often not sure what
be broadly applied, we are currently seeing is graph-based search and discovery. specifically they’d like to watch or perusing a
a great disparity in performance of voice- This graph (aka ‘knowledge graph’) is a range of different viewing options.
enabled services. Although there’s evidence semantic database of named entities, where
of serious attempts to try and break through the relationships between these entities are When will we start talking to
to the futuristic ideals of speech-driven dynamically mapped for predictive and our TVs?
interfaces, most solutions available today intelligent results for search and discovery. With the technology moving forward at such
are largely unintuitive. This is because they a fast pace, it’s safe to say that conversational
still rely on structured menus for information “What’s that Matt Damon film interfaces are the logical next phase for the
retrieval so navigation with voice is as tedious about fracking?” emerging era of smart-connected devices.
as it would be with touch input. For consumers, a more intuitive discovery Samsung for example has introduced a
At this stage we are only really scratching and recommendation process is critical as remote control with built-in microphone
the surface of what’s possible. While many video is a semantically opaque medium. that facilitates voice-interaction and we can
task-orientated systems may provide the Multiple criteria are now involved when undoubtedly expect Google to introduce
notion of conversation continuity, in reality it comes to ways in which people evaluate something similar when it launches
each request-response pair is independent of viewing options – from cast to plots, genres, Android TV.
the next and is therefore limited in context – moods, and more – all of which are subjective However, simply adding speech enablement
not exactly the ideal basis for a conversation. to users. With this in mind, the TV viewing to existing solutions will not provide
experience is a prime example of where a consumers with the interactions they desire.
Conversational interface – what knowledge graph-based semantic approach To become fully functional and effective for
does this mean? is of great benefit to consumers. As the users, voice technologies must be backed
Conversational interfaces allow users to landscape becomes increasingly complex by sophisticated search capabilities, such
converse similar to the way humans do with with the sheer volume of content available, as knowledge graphs and deep metadata.
one another. They are user interfaces that traditional lexical metadata and structured By building these technologies effectively,
simulate natural communication qualities on menu-driven search and navigation prove consumers can expect to reap the rewards
devices and applications, allowing users to difficult and cumbersome. A knowledge graph of fast, accurate and intuitive voice content
interact with them in casual language modes. assists in streamlining discovery by showing search. Stay tuned, talking to your TV may
This level of interaction can unlock a content options in the way people think about soon no longer be a sign of madness.

The future face of TV ● 21


Why interactive video and why now? Taking content truly everywhere
The good news for As the way we
online video is that it consume media
is now well established continues to evolve,
in broadcasting with IBC announces the
an ever increasing launch of Content
number of players. The Everywhere, a new
bad news is that such series of global
growth makes standing events that will cover
out ever harder every aspect of the
innovation story of
our industry
By Pieter Mees,
CEO and co-founder,
Zentrick

“Over half of networks or partners with automatic cross


companies use screen compatibility. Companies and
organisations can scale and optimise both

I
online video as part workflows and assets to drive business BC Content Everywhere is a new series “Content is keynotes are given by the thought leaders

I of their general truly migrating


n a recent report from Cisco, it was growth while reusing creative work across of global events that reflect the changing at the very forefront of innovation in the
estimated that IP video will account for paid, owned and earned media. Not only this, nature of the industry and will launch at industry, an international line-up of the
79% of all consumer Internet traffic by customer outreach” but by collecting engagement information IBC 2014 in Amsterdam in September. everywhere and pre-eminent and most visionary leaders
2018, up from 66% in 2013. With faster
and better online provision, as well as a
about viewers along the way, brands can
programmatically target, personalise and
Destined to take place at key regions
round the world, they have been created as
these new events will in their field that anchor and guide the
conference agenda.
host of devices that allow people to access optimise content to meet media performance a response to requests from IBC exhibitors follow its progress Each day of the conference this year will
the Internet on the go, online video has
quickly become the go-to method for people stands out in the crowd and really delivers
goals, serving the right content to the right
user at the right time for real time marketing
and attendees alike, and acknowledge that
IP-connected smartphones, tablets and assiduously” cover a different aspect of the innovation
story of our industry and each will feature a
seeking to fulfil their information and sufficient engagement. Also, with companies optimisation. personal computers are altering the way we dedicated keynote. Here, one of the visionary
entertainment needs. increasingly looking at the bottom line and consume media. This especially applies to market, but it will also mark the debut of speakers attracted to IBC will give their
This trend has been echoed in business, costs, the ROI of digital video, be it against Encouraging brand engagement TV and video content as broadband pipes a radical new technology that promises analysis, insight and predictions of the day’s
especially in the area of content marketing. revenue, subscribers, leads or click-through Recognising and partnering the latest trends get fatter across continents and mobile to change the nature of the tradeshow agenda, looking at the present challenges,
Numerous studies and reports have shown etc, is an area that needs to be addressed. in the video and online worlds is what delivery technologies become faster and more experience. Touch & Connect exploits future opportunities or potential disruptors
that over half of companies use online video One answer to this issue is interactive interactive video is ultimately about, while widespread, short-circuiting the traditional near-field communications technology to that we collectively face.
as part of their general customer outreach and video. A modern business needs to maximise at the same time ensuring that they are used developmental cycles and bootstrapping allow attendees to exchange contact details
over 64% of marketers expect the medium to the interactive capabilities built into digital in the most effective ways possible for real whole regions online faster than would once or information by touching device-to-device Big names and big subjects
dominate their strategies in the future. With devices (touch, the web, geo-location etc) results. From social rewards to real-time have been deemed possible. or device-to-tag. Via some innovative Always informative, thought-provoking,
near limitless potential reach, successful to ensure that it not only engages viewers commerce, inline gamification, timed surveys, The events will cover rich media distribution geography it extends the reach insightful and often entertaining as well, the
video allows customers to act as endorsers and customers, but also sustains that embedded contact forms or local store finders, production, devices, apps, digital marketing, of IBC Content Everywhere throughout IBC keynotes provide exactly the sort of
and promoters by sharing content with people interest. Interactive videos create a unified the interactive layers embedded in this new social media, content personalisation, the whole IBC show and 24/7/365 online top-level insight that helps delegates make
within their social networks, leading to environment that gives consumers truly form of video can encourage and facilitate the big data, cloud services, second screens, as well, granting access to a special online their strategic business decisions for the
increased time and interactions with engaging experiences, so they have a clear next step in brand engagement. Ultimately, investment and much more. portal and a global community of like- years to come. Expect some big names and
the brand. path to follow up their initial interest within video has become more like the apps that minded professionals working in this rapidly equally big subjects to be announced over the
the video. This new online paradigm allows we know and love on our devices; a content Global reach developing field. coming months.
Standing out from the crowd users to click for immediate reaction, link to experience where everything is clickable, and And they are truly global, the initial three Given a constant slew of surveys indicating For more information about IBC Content
However, this new paradigm has created a related information or have their experience dynamic and compatible across all devices events spanning Europe, MENA and LATAM, the growing importance of connected devices Everywhere please visit the IBC Content
host of challenges and issues for organisations personalised according to available data. They and screens. with the latter two taking place in Dubai and to the global viewership, content is truly Everywhere dedicated website
looking to best use it. Considering that can engage, follow their own thought process, If online video was the original São Paulo next year. migrating everywhere and these new events www.ibcCE.org
YouTube, by far the biggest online video act upon it and respond immediately for development, then think of the interactive Not only will the inaugural IBC Content will follow its progress assiduously.
platform, receives more than a billion unique instant results, which are personalised. iteration as Video 2.0 – the next stage in one Everywhere Europe provide a forum for You can expect the subject to be examined To view the full IBC2014 Conference
users every month, brands and companies Interactive online video can also deliver of the most important business developments discussing the latest developments and the in detail too in one of the IBC Conference Programme please visit
must work hard to ensure that their video true economies of scale by unifying outlets, in the online world. future of digital content in Europe’s single keynotes this year. The agenda-setting www.ibc.org/conferenceprogramme

The future face of TV ● 22 The future face of TV ● 23

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