Professional Documents
Culture Documents
Md Rakibul Hassan
Associate Professor, Department of Marketing
Jahangirnagar University
7-2
1
7-3 Chapter Objectives
Review the basic product concepts that underline a successful global
marketing product strategy.
Compare and contrast local products and brands, international
products and brands, and global products and brands.
Explain how Maslow’s needs hierarchy helps global marketers
understand the benefits sought by buyers in different parts of the
world.
Outline the importance of “country of origin” as a brand element.
List the five strategic alternatives that marketers can utilize during the
global product planning process.
Explain the new-product continuum and compare and contrast the
different types of innovation.
2
7-5 Basic Branding Concepts
A brand is a complex bundle of images and experiences in the customer’s mind.
Brands perform a promise by a particular company regarding a particular product;
it is a type of quality certification. brands enable customers to better organize their
shopping experience by helping them seek out and find a particular product.
Brand image, defined as perceptions about a brand as reflected by brand
associations that consumers hold in their memories.
Brand equity, which represents the total value that accrues to a product as a result
of a company’s cumulative investments in the marketing of the brand.
Greater loyalty
Less vulnerability to marketing actions
Less vulnerability to marketing crises
Larger margins
More inelastic consumer response to price increases
More elastic consumer response to price decreases
Increased marketing communication effectiveness
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7-7 A Needs-Based Approach to Product Planning
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7-9 “Country of Origin” as Brand Element
Perceptions about and attitudes toward particular countries often extend to
products and brands known to originate in those countries. Such perceptions
contribute to the country-of-origin effect; they become part of a brand’s
image and contribute to brand equity. This is particularly true for automobiles,
electronics, fashion, beer, recorded music, and certain other product
categories.
Italian luxury goods marketer Tod’s, explains: “Made in Italy” will retain its luster because it
is still the maximum guarantee of high quality for products such as ours. Like the French for
perfume, the Swiss for watches. The Chinese do not want to buy “Made in China.”
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7-11 Global Product Planning: Strategic Alternatives Example
6
7-13 New Products in Global Marketing (Cont’d)
New-Product Development
A major driver for the development of global products is the cost of product R&D. As
competition intensifies, companies discover they can reduce the cost of R&D for a
product by developing a global product design. Often the goal is to create a single
platform, or core product design element or component, that can be quickly and
cheaply adapted to various country markets.
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7-15 Discussion and It is time for you…………..
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1-17
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MKT4703 | Global Marketing
Md Rakibul Hassan
Associate Professor, Department of Marketing
Jahangirnagar University
1
6-3 Chapter Objectives
Identify the variables that global marketers can use to segment global
markets, and give an example of each.
Explain the criteria that global marketers use to choose specific
markets to target.
Understand how global marketers use a product-market grid to make
targeting decisions.
Compare and contrast the three main target market strategy options.
Describe the various positioning options available to global marketers
2
6-5 Variables of global markets Segmentation
The process of global market segmentation begins with the choice of one or more
variables to use as a basis for grouping customers.
Common variables include demographics (including national income and size of
population), psychographics (values, attitudes, and lifestyles), behavioral
characteristics, and benefits sought. It is also possible to cluster different national
markets in terms of their environments—for example, the presence or absence of
Government regulation in a particular industry—to establish groupings.
Demographic Segmentation
Demographic segmentation is based on measurable characteristics of populations,
such as income, population, age distribution, gender, education, and occupation. A
number of global demographic trends—fewer married couples, smaller family size,
changing roles of women, higher incomes and living standards
Income and Population
Age Segmentation
global elite,
Gender Segmentation
3
6-7 Variables of global markets Segmentation (Cont’d)
Behavior Segmentation
Behavior segmentation focuses on whether people buy and use a
product, as well as how often and how much they use or consume.
usage rates: heavy, medium, light, or nonuser.
user status: potential users, nonusers, ex-users, regulars, first-timers, or
users of competitors’ products.
Benefit Segmentation
Global benefit segmentation approach is based on marketers’ superior
understanding of the problem a product solves, the benefit it offers, or the
issue it addresses, regardless of geography.
Ethnic Segmentation
In many countries, the population includes ethnic groups of significant size.
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6-9 Market Potential and Choosing Target Markets
After segmenting the market by one or more of the criteria just discussed, the
next step is to assess the attractiveness of the identified segments. This part of
the process is especially important when sizing up emerging country markets
as potential targets.
Current Segment Size and Growth Potential
Potential Competition
5
6-11 Market Potential and Choosing Target Markets (Cont’d)
Feasibility and Compatibility
• Will adaptation be required? If so, is this move economically justifiable in terms of the
expected sales volume?
• Will import restrictions, high tariffs, or a strong home-country currency drive up the price of
the product in the target-market currency and effectively dampen demand?
• Is it advisable to source locally? In many cases, reaching global market segments requires
considerable expenditures for distribution and travel by company personnel. Would it
make sense to source products in the country for export elsewhere in the region?
A Framework for Selecting Target Markets
• Marketing model drivers
6
6-13 Targeting and Target Market Strategy Options
After evaluating the identified segments in terms of the three criteria presented, a
decision is made whether to pursue a particular opportunity. Not surprisingly, in
global marketing one fundamental decision concerns which country or regional
market(s) to enter.
Standardized Global Marketing: Standardized global marketing
/undifferentiated target marketing is analogous to mass marketing in a single
country. It involves creating the same marketing mix for a broad mass market of
potential buyers.
Concentrated Global Marketing: involves devising a marketing mix to reach a
niche. A niche is simply a single segment of the global market.
Differentiated Global Marketing: represents a more ambitious approach than
concentrated target marketing. Also known as multi-segment targeting, this
approach entails targeting two or more distinct market segments with multiple
marketing mix offerings. This strategy allows a company to achieve wider
market coverage.
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6-15 Discussion and It is time for you…………..
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1-17
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MKT4703 | Global Marketing
Md Rakibul Hassan
Associate Professor, Department of Marketing
Jahangirnagar University
1-2
1
1-3 Chapter Objectives
1. Meaning of Global Marketing
2. Drivers of Global Marketing
3. Why Company Engage in Global Marketing?
4. The International Marketing Task
5. Use the product/market growth matrix to explain the various ways a
company can expand globally.
6. Describe how companies in global industries pursue competitive advantage.
7. Compare and contrast single-country marketing strategy with global
marketing strategy (GMS).
8. Explain the stages a company goes through as its management orientation
evolves from domestic and ethnocentric to global and geocentric.
9. Discuss the driving and restraining forces affecting global integration today.
2
1-5 Drivers of Global Marketing
3
1-7 Discussion and It is time for you…………..
What are the basic goals of marketing? Are these goals relevant
to global marketing? Why or why not? Discuss.
• Marketing
Decision Factors
• Aspects of the
Domestic
Environment
• Aspects of the
Foreign
Environment
4
1-9 Product/Market Growth Matrix to Explain Expansion Globally
5
1-11 Single-Country Marketing Strategy & Global Marketing Strategy
6
1-13 Discussion and It is time for you…………..
7
1-15 Stages of Global Marketing Involvement (Cont’d)
Driving Forces
Regional economic agreements
Market needs and wants
Technology
Transportation and communication improvements
Product development costs
Quality
World economic trends
Leverage
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1-17 Forces Affecting Global Integration & Global Marketing
Restraining Forces
Management myopia
Organizational culture
National controls
Economic growth and environmental stress
Off shoring – the transferring of production abroad – is controversial in
terms of who benefits when costs are reduced and whether the
process exchanges good jobs for bad ones.
Identify and briefly describe some of the forces that have resulted in
increased global integration and the growing importance of global
marketing in Bangladesh perspective.
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1-19 Fundamental Concepts in Global Marketing
A Multinational Corporation (MNC) is a company that operates in its home country, as well
as in other countries around the world. It maintains a central office located in one country,
which coordinates the management of all its other offices, such as administrative branches
or factories.
Global Brand is “a brand that is marketed under the same name in multiple countries with
similar and centrally coordinated marketing strategies.
An International Company is involved in exporting and selling its goods and/or services to
other nations, but other than exporting (and/or importing, such as purchasing raw
materials), has no other investment in these other nations.
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1-21 CASE 1
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1-23
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MKT4703 | Global Marketing
Md Rakibul Hassan
Associate Professor, Department of Marketing
Jahangirnagar University
2-2
1
2-3 Chapter Objectives
The basis for the reestablishment of world trade following World War.
The importance of balance-of-payment figures to a country’s economy
The effects of protectionism on world trade
The several types of trade barriers
The provisions of the Omnibus Trade and Competitiveness Act
The importance of GATT and the World Trade Organization
The emergence of the International Monetary Fund and the World
Bank Group
Every country seems to take advantage of the open U.S. market while
putting barriers in the way of U.S. exports.
Barriers to trade, both tariff and nontariff, are one of the major issues
confronting international marketers.
If the benefits of the social, political, and economic changes now taking
place are to be fully realized, free trade must prevail throughout the global
marketplace.
WTO (World Trade Organization)- deals with the global rules of trade
between nations. Its main function is to ensure that trade flows as smoothly,
predictably and freely as possible
2
2-5 The Twentieth to the Twenty-First Century
3
2-7 Balance of Trade
The Balance of Trade (BOT), also known as the trade balance, refers to the
difference between the monetary value of a country’s imports and exports
over a given time period. A positive trade balance indicates a trade
surplus while a negative trade balance indicates a trade deficit.
This trade figure alone does not provide much insight into the actual health
of an economy. (The US is an example of a country with a long-standing
trade deficit but that is currently experiencing one of its longest expansions
in history).
A positive BOT does not necessarily indicate a healthy economy, nor does
a negative one necessarily indicate a weak economy.
4
1-9 Balance of Payments (Fundamentals)
The system of accounts that records a nation’s international financial
transactions is called its balance of payments (BP).
It records all financial transactions between a country’s firms, and residents,
and the rest of the world usually over a year.
The BP is maintained on a double-entry bookkeeping system
The assets and liabilities or the credits and debits must offset each other
When they balance, it does not mean a nation is in particularly good or poor
financial condition
A balance of payments is a record of condition, not a determinant of
condition
Each of the nation’s financial transactions with other countries is reflected in its
balance of payments
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2-11 What is Balance of Payment Deficit & Surplus?
6
2-13 Balance of Trade VS Balance of Payment
Balance of Trade Balance of Payment
It records only merchandise (i.e., It records transactions relating to both
goods) transactions. goods and services.
It does not record transactions of It records transactions of capital nature.
capital nature.
It includes balance of trade, balance of
It is a part of current account of BOP. services, balance of unilateral transfers
and balance of capital transactions.
It may be favorable, unfavorable or in
equilibrium. It always remains in balance in the sense
that receipt side is always made to be
Defect in BOT cannot be met by BOP
equal to payment side.
It is not true indicator of economic
Defect in BOP can be met through BOT
relations or economic prosperity of a
country. It is true indicator of economic
performance of an economy
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2-15 Protection Logic and Illogic
Protectionism, policy of protecting domestic industries against foreign competition by
means of tariffs, subsidies, import quotas, or other restrictions or handicaps placed on the
imports of foreign competitors.
Consider the following example, which analyzes the UK market for US-made shoes. Due to
the imposition of tariffs, the price for the product increases from GBP100 (P1) to GBP120
(P2). The demand for US-made shoes in the UK market decreases (from Q2 to Q4).
Logic/Advantages:
Protection of infant industry
Protection of the home market
Need to keep money at home
Retaliation and bargaining
National defense
Increase of business size
Illogic/ disadvantages:
Stagnation of technological advancements
Limited choices for consumers
Increase in prices (due to lack of competition)
Economic isolation
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2-17 Trade Barriers Tariffs Quotas Voluntary Export Restraints
Trade barriers are government policies which place restrictions on international trade.
Trade barriers can either make trade more difficult and expensive (tariff barriers) or
prevent trade completely (e.g. trade embargo)
Monetary Barriers
Blocked currency
Differential exchange
Government approval
Tariffs
Non-monetary Trade Barriers
Boycotts and Embargoes
Standards
Antidumping Penalties
Quotas
Voluntary Export Restraints
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2-19 The Omnibus Trade and Competitiveness Act
Designed to deal with trade deficits, protectionism, and the overall fairness of trading
partners.
The bill covers three areas considered critical in improving trade:
Market access
Export expansion
Import relief
Four ongoing activities to support the growth of international trade:
GATT
The associated World Trade Organization (WTO)
International Monetary Fund (IMF)
The World Bank Group
10
2-21 World Trade Organization (WTO)
An institution, not an agreement as was GATT
Sets many rules governing trade between its 156 members
Provides a panel exports to hear and rule on trade disputes between members.
Issues binding decisions
All member countries will have equal representation
For the first time, member countries, will undertake obligations to open their
markets and to be bound by the rules of the multilateral trading system.
Trouble with U.S. ratification:
• Concern for the possible loss of sovereignty over its trade laws to WTO
• The lack of veto power
• The role the U.S. would assume when a conflict arises over an individual state’s
laws that might be challenged by a WTO member.
Skirting the Spirit of GATT and WTO
11
2-23 Protests against Global Institutions
The basic complaint against the WTO, IMF and others is the amalgam of
unintended consequences of globalizing:
Environmental concerns
Worker exploitation and domestic job losses
Cultural extinction
Higher oil prices
Diminished sovereignty of nations
Terrorism in London (2005) & USA (2011)
“Anti sweat shop” campaigns
“The future of open global markets lies with the controlled and
equitable reduction of trade barriers.” Do you agree with this
statement? Why or why not? Discuss.
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1-26
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MKT4703 | Global Marketing
Md Rakibul Hassan
Associate Professor, Department of Marketing
Jahangirnagar University
1
4-3 Chapter Objectives
The origins, definitions and elements of culture
Influences on Cultural Formation and Change
Compare and contrast the key aspects of high- and low-context
cultures.
The Self-Reference Criterion and Perception
Major Behavioral Practices Affecting Business
Guidelines for Cultural Adjustment
Marketing implications of social and cultural environments.
Understand the importance of diffusion theory and its applicability to
global marketing.
As cultural information and imagery flow freely across borders via satellite TV, the
Internet, and similar communication channels, new global consumer cultures are
emerging. Persons who identify with these cultures share meaningful sets of
consumption-related symbols. Some of these cultures are associated with specific
product categories; marketers speak of “coffee culture,” “credit-card culture,”
“fast-food culture,” “pub culture,” “soccer culture,” and so on.
2
4-5 Origins, Elements, and Consequences of Culture
Culture consists of five elements: values, rituals, symbols, beliefs, and thought
processes. International marketers must design products, distribution systems,
and promotional programs with due consideration of each of the five.
Cultural Values
Rituals
Symbols
Beliefs
Thought Processes
3
4-7 Cultural Change
Culture is dynamic in nature; it is a living process. But the fact that cultural
change is constant seems paradoxical, because another important
attribute of culture is that it is conservative and resists change.
4
4-9 The Self-Reference Criterion and Perception
Self reference criterion (the unconscious reference to one’s own cultural values)
is the influence of one's culture on the behavior in a given situation. When put in
a situation people tend to respond in a way that is closely associated with their
culture.
To address this problem and eliminate or reduce cultural myopia, a systematic,
four-step framework:
1. Define the business problem or goal in home country cultural trait, habit or
norms.
2. Define the business problem or goal in foreign country cultural traits, habits
or norms through consultation with the natives of target country. Make no
judgment
3. Isolate the SRC influence in the problem and examine it carefully to see
how it complicates the problem.
4. Redefine the problem without the SRC influence and solve for the optimum
business goal situation.
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4-11 Behavioral Practices Affecting Business (Cont’d)
Work Motivation: motivated employee are productive than those who are not.
Major motivational differences are.
Materialism and Motivation
Expectation of Success and Reward
Performance and Achievement: The Masculinity-Femininity Index
Hierarchies of Needs
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4-13 Dealing with cultural Differences
7
4-15 Strategies for Instituting Change
Marketers can gain a lot of insight by examining the international
experiences of both for-profit and not-for-profit organizations. Moreover, a
great deal of material is available on potential methods and so-called
change agents (people or processes that intentionally cause or accelerate
social, cultural, or behavioral change).
Value Systems
Cost-Benefit Analysis of change
Resistance to too much change
Participation
Reward Sharing
Opinion Leadership
Timing
Learning Abroad
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4-17 Discussion and It is time for you…………..
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1-19
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MKT4703 | Global Marketing
3-2
1
3-3 Chapter Objectives
Identify and briefly explain the major changes in the world economy that
have occurred during the past few decades.
To understand the importance of economic analysis.
Main types of economic systems that are found in different regions of the
world.
Elements of economic environment and characteristics of the economic
systems.
Explain the categories of economic development used by the World Bank
and identify the key emerging country markets at each stage of
development.
Strategic Implications of Economic Environment in Global Marketing.
Foreign exchange fundamentals (Parties, influencing factors and
mechanism)
2
3-5 Importance of Economic Environments
3
3-7 Economic Transition & Its Forms
A transition economy is one that is changing from central planning to free
markets. Since the collapse of communism in the late 1980s, countries of
the former Soviet Union, and its satellite states, including Poland, Hungary,
and Bulgaria, sought to embrace market capitalism and abandon central
planning.
Liberalizing economic activity
Reforming business activity
Establishing legal and institutional frameworks
Success is linked to how well the government deals with:
• Privatization
• Regulation
• Property right protection
• Fiscal and monetary reform
• Antitrust legislation
Gross National Income (GNI): the income generated both by total domestic
production as well as the international production activities of national
companies.
Gross National Product (GNP): the value of all final goods and services
produced within a nation in a given year, plus the income earned by its
citizens abroad, minus the income earned by foreigners from domestic
production.
Gross domestic product (GDP): the total value of all final goods and services
produced in a country in a given year equal to total consumer, investment,
and government spending, plus the value of exports, minus the value of
imports.
4
3-9 Features of an Economy
Inflation
Unemployment
Debt
Income distribution
Poverty
Labor costs
Productivity
Balance of payments
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3-11 Economic Growth Factors (Cont’d)
Factors of production.
In an environment with deficient land (raw materials), labor, capital,
management, and technology, these factors could come from outside the
country and be directed to development objectives.
Industries targeted for growth.
Strategically directed industrial and international trade policies Incentives
to force a high domestic rate of savings and direct capital to update the
infrastructure, transportation, housing, education, and training
Privatization of state-owned enterprises (SOEs) that had placed a drain on
national budgets.
Released immediate capital to invest in strategic areas
Provided relief from a continuing drain on future national resources
The new investors modernize and create new economic growth
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3-13 Stages of Market Development (Cont’d)
2. Lower-Middle-Income Countries
Lower-middle-income countries are those with a GNI per capita between $1,026 and
$4,035. The general characteristics shared by countries at this income level are:
Consumer markets in these countries are expanding
Have a major competitive advantage in mature, standardized, labor-intensive
light industry sectors such as footwear, textiles, toys.
3. Upper-Middle-Income Countries
Upper-middle-income countries, also known as industrializing or developing countries,
are those with GNI per capita ranging from $4,036 to $12,475. The general
characteristics shared by countries at this income level are:
People move to the industrial sector and the degree of urbanization increases.
Have high literacy rates and strong education systems; wages are rising
Innovative local companies can become formidable competitors and help
contribute to their nations’ rapid, export-driven economic growth.
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3-15 Discussion and It is time for you…………..
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3-17 Demand in Developing Countries (Cont’d)
One of the greatest challenges of the 21st century is to manage and
market to the transitional sector in developing countries.
Increasingly marketing research efforts are being focused on the lowest
income segments in Latin America.
The companies that invest when it is difficult and initially unprofitable will
benefit in the future from emerging markets in Latin America and elsewhere.
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3-19 Big Emerging Global Markets (Cont’d)
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3-21 Strategic Implications of Economic Environment in Global Marketing
3-22
11
3-23 Foreign Exchange
Foreign Exchange is money denominated in the currency of another nation or
group of nations.
Foreign Exchange can be in the form of cash, funds available on credit and debit
cards, traveler’s checks, bank deposits, or other short-term claims.
An exchange rate is the price of a currency. It is the number of units of one
currency that buys one unit of another currency, and this number can change
daily. Exchange rates make international price and cost comparison possible.
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3-25 Players on the Foreign Exchange Market
The Bank for International Settlements divides the foreign-exchange market
into three major categories:
Reporting dealers (also known as dealer banks or money center banks),
Dealers can trade foreign exchange…
• Directly with other dealers
• Through voice brokers
• through electronic brokerage systems
Financial institutions i.e. bank, insurance company,
Non-financial institutions i.e. government, companies.
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3-27 The Foreign Exchange Trading Process
India’s Economy at the Crossroads: Can Prime Minister Narendra Modi Deliver
Acche Din?
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MKT4703 | Global Marketing
Md Rakibul Hassan
Associate Professor, Department of Marketing
Jahangirnagar University
5-2
The Political, Legal, and
Regulatory Environments
1
5-3 Chapter Objectives
The Political Environment
Stability of Government Policies
The Political Spectrum
Political Risks of Global Business
Lessening Political Vulnerability
The Regulatory Environment
The Legal Environment & Types of Legal Systems
Conflict Resolution, Dispute Settlement,& Litigation
Marketers Face Strategic Concerns Worldwide.
Interest articulation
Interest aggregation
Policy making
Policy implementation and adjudication
2
5-5 Stability of Government Policies
The ideal political climate for a multinational firm is a stable, friendly
government. Unfortunately, governments are not always stable and friendly,
nor do stable, friendly governments always remain so.
Radical shifts in government philosophy when an opposing political party
ascends to power, pressure from nationalist and self-interest groups,
weakened economic conditions, bias against foreign investment, or conflicts
among governments are all issues that can affect the stability of a
government.
Forms of Government
Political Parties
Nationalism
Targeted Fear and/or Animosity
Trade Disputes
5-6
The Political Spectrum
A nation’s orientation toward individualism or collectivism anchors its political system
and, hence, its predominant political ideology. In theory, an ideology is an
integrated vision that defines a holistic conception of an abstract ideal and its
normative thought processes.
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5-7 The Political Spectrum (Cont’d)
Democracy: Wide participation by citizens in the decision-making process, Five
types:
Parliamentary: citizens exercise political power by electing representative to
a legislative branch of government called a parliament. i.e. India,
Bangladesh
Liberal: originates in a constitution that specifically protects certain
individual freedoms, such as freedom of speech, assembly, religion and
certain liberties. i.e. Japan, New Zealand
Multiparty: when three or more political parties have the capacity to gain
control of government, whether separately or as part of a coalition. i.e.
Canada, Germany, Italy.
Representative: in which the people’s elected representatives hold ultimate
sovereignty. i.e. USA
Social: advocates the use of democratic means to achieve a gradual
transition from capitalism to socialism. i.e. Norway, Sweden.
4
5-9 Political Risks of Global Business
5
5-11 The Regulatory Environment
The regulatory environment of global marketing consists of a variety of
governmental and nongovernmental agencies that enforce laws or set guidelines
for conducting business. These regulatory agencies address a wide range of
marketing issues, including______
Price control,
Valuation of imports and exports,
Trade practices,
The European Court of
Labeling, Justice (ECJ) is one of three
courts that make up the
Food and drug regulations, Court of Justice of the
European Union (CJEU).
Employment conditions, Source: EQRoy/Shutterstock.
Collective bargaining,
Advertising content, and
Competitive practices.
The legal system specifies the rules that regulate behavior, the processes that
enforce laws, and the procedures that resolve grievances. Legal systems differ
across countries due to variations in tradition, precedent, usage, custom, or
religious precepts.
Modern legal systems evidence has three components:
Constitutional Law- translates the country’s constitution into an open and
just legal system, setting the framework for government and defining the
authority and procedure of political bodies to establish laws;
Criminal Law- safeguards society by specifying what conduct is criminal,
and prescribing punishment to those who breach those standards; and
Civil and Commercial Law- ensure fairness and efficiency in business
transactions by stipulating private rights and specific remedies in order to
regulate conduct between individuals and/or organizations.
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5-13 Types of Legal Systems
A country’s legal system officially regulates the conduct of business
transactions, the rights and obligations of those doing business, and the legal
redress open to those who believe they have been wronged.
Common law: is based on tradition, judge-made precedent, and usage,
and it assigns a preeminent position to existing case law as a guide to
dispute resolution.
Civil law: is based on a systematic and extensive codification of laws.
Theocratic law: relies on religious and spiritual principles to define the legal
environment.
Customary law: is anchored in the wisdom of daily experience or for those
who are more intellectually inclined.
Mixed systems
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5-15 Marketer Faces Operational Concerns Worldwide
A fundamental thesis holds that productive business activity requires fair, just, and
transparent rules that (1) set and sustain property rights, (2) minimize the costs and
complications of resolving disputes, (3) specify rules that reduce the riskiness of
business transactions, and (4) organize rules to protect contractual partners against
abuse. Marketers face few operational issues in global marketing as:
Starting a business
Entering and enforcing contracts
Hiring and firing local workers
Closing down the business
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