SUPPLEMENTARY SERVICES

Additional services provided

by the organization to augment
the core product/service.
 Supplementary services

Facilitating Enhancing
supplementary services supplementary services
 INFORMATION
Warnings, ORDER TAKING
reminders, Applications,
notifications of order entry,
change etc. reservations etc.

FACILITATING
SUPPLEMENTARY
SERVICEs

BILLING
PAYMENT
Should be clear,
Form of cash
accurate and
or credit
complete.
cards.
 CONSULTATION HOSPITALITY
Customized Pleasure at
advice, personal meeting new
counseling etc. customers,
greeting old ones
etc.

ENHANCING
SUPPLEMENTARY
SERVICES

SAFE KEEPING EXCEPTIONS

Coatrooms, child Special
care, pet care requests and
etc. problem
solving.
To create value to the customers
additional services are required.

8 clusters are arranged as

petals of a flower.

Petals arranged in
clockwise direction.