Background/Overview: Student Name: Tetyana Hyde Student ID: E0972688

Student Name: Tetyana Hyde E1144
Student ID: E0972688 Certificate III in Individual

Support (Ageing, Home and
32470/02 Knowledge Test – Short Answer Questions Community)
Module 3: Working safely
This is assessment 2 of 5.
1. Background/Overview Deliverables
Assessing risk, identifying and reporting hazards and controlling Please submit this assessment in
risks are all essential skills you need to work in the in the aged Word doc format.
care industry. You also need to know how to take care of yourself
and your client, both physically and mentally. To do list:
1. Write your name and
2. Brief student ID in the space
provided at the top of this
This assessment consists of three (3) parts. page.
This assessment will give you the opportunity to demonstrate your 2. Read the background/overview
knowledge in the following areas: and brief sections of this
 Personal safety document.
 Participating in WHS systems 3. Complete the 3 parts.
4. Pay attention to the word
 Looking after yourself.
count indicators. These are
guidelines and you can present
your answers in bullet points or
paragraphs.
5. Complete your answers in the
spaces provided.
6. Save the Word document using
the naming convention: your
student
number_assessment_assessme
nt number.doc. For example:
“12345678_31135_01.doc.”
7. Upload your document in Open
Space using the relevant
Assessment Upload link in this
Module.
32470/02 E1144 – CHC33015 Certificate III in Individual Support (Ageing, Home and Community)Page 1 of 21
3. Questions/Task
Part A: Personal safety
1. Read the scenarios below, and for each:
a. identify the personal safety hazard

b. identify the risk that might result from the hazard
c. suggest a procedure to minimise the risk
d. identify what organisational policies and procedures you think are likely to relate to the hazard and risk.
The last two scenarios you must create yourself, based upon typical personal safety hazards and risks in a community service workplace.
A: Hazard B: Potential C: Procedure D: Name of

risk to minimise related policy
risk and
procedure
Scenario
e.g. WHS
policy, Falls
management
policy etc.
penetration of the client can Always keep Insurance
A. You turn up in the morning
strangers in get sick, get a the front door policy,
to a client’s home. The front
order to steal, psychological locked and opening and
door is unlocked and the
a storm may injury from windows closing
windows are open. The client
suddenly theft, a closed when producers,
is in bed, asleep.
begin with rain window is going to sleep hazard
and hail, broken, and reporting
windows are fragments will policy,
open and front suffer, they Disruptive
door is can rob the Behaviour
unlocked house Procedure
while the Home Visit
client sleeping Policy
falling objects stress: the Remove Supporting
B. The client becomes
on the railway; client may others from and reporting
frustrated that the train is
psychological injure himself; the scene, client
disorder, there may be speak to the behaviour of
late. They start to swear
banging on a danger of client in a concern
loudly on the train platform
the seat and collision of clear, procedure,
and bang the seat.
swearing trains, people nonprovocativ Duty of care
loudly on the e manner
platform could
get hurt
because the
client is
banging on
seat
danger of psychological to be in a violence
C. In the community, a
physical and stress; to be balanced policy, clients
member of the public yells
psychological hit or killed; state do not Human Rights
abusive things at the client
violence. risk of being panic; stop, and Freedom
and support worker, and
robbed. give him a from Abuse
begins following them about
way to go first and neglect
the shopping mall. The
and analyse
stranger gets closer and
the situation;
closer.
to call the
police.
uneven the client walk around Fall injury
D. The client falls over on an
surface; falling over, the uneven prevention
uneven path in the complex
stress. break or tuck path all put up and
where they live. They start
a leg; physical a sign to warn management
crying and saying that they
pain; other people policy
can’t get up.
psychological check leg
disorder, health; call an
stress. ambulance if
necessary.
opening a The client In this Disruptive
E. You are setting up a new
new business; becoming situation you Behaviour
activity centre in the
team aggressive stay calm and Procedure,
community. It is the first day.
approach of do not violence
The clients all arrive at once,
people with retaliate back. policy, Duty of
and there is much
different care
commotion. The clients seem
points of view,
stressed, and look angrily at
the client is
the support workers.
stress and
angry
F. Your example: The risk of an Tiby up all the Decision
Your getting the shower wheelchair injury or the toys I should making and
ready for the client who is in brakes were wheelchair have put the choice policy,
a wheelchair and have asked not on and tipping over brakes on the near miss
the client to stay where he is lamp table in wheelchair, incident
till you come back, your client his way which and I could of reporting
has decided to try and get to he could of fell took the client
the bathroom on his own but out of the with me to the
has knocked over the lamp wheelchair bathroom
table where I could
see the client
instead of
negating the
client. Make
sure area and
route is clear
of obstacles.
G. Your example: Toys being on Falling over If you have a Hazard
You re in bed sick and there the ground. the toys and buzzer you reporting
are toys near the bed, and hurting your could ring the procedure
you need to get out of bed, self buzzer to
but you can not bend over notify the
and move the toys support
worker that
you need to
get out of bed,
but you
cannot move
the toys.
Office use only
Assessor Feedback
Please review this table, there are many responses that need more information and your policy
and procedures need to be reviewed, you need to consider, behaviour management, incident
reporting, hazard reporting, home visit policy, personal safety policy for examples.
Not Yet Satisfactory.
Lisa Porto (Trainer/Assessor) Date 29/04/20

Office use only
Assessor Feedback
Knowledge has now been shown in reviewed work of policy and procedures.
Satisfactory.
2. Answer the two questions in the table:
A: Describe why older people Fire due to speed that can travel and destroy. Most people
or people with disability are at die from smoke rather than fire. People who have hearing
a higher risk for a fire starting impairment, their vision deteriorated, physically fragile
in their homes. (50-100 people need support for movement, if there are weak or
words) cognitive impairments, smoking cigarettes and a lot of
alcohol can be at high risk of fire in their homes.
B: What behaviour might Elderly people don’t hear a smoke alarm, don’t notice an
older people or people with overturned candle, are not able to get out on their own in a
disability display that fire, leave cooking on the stove unattended, smoke in bed
contributes to increased risk and fall asleep, a heavily drunk person may tip the heater,
of fire? (50-100 words) more likely to fall asleep and not hear smoke fire alarms.
This behaviour increases the risk of older people.
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Assessor Feedback
A – please put more information in, why such as cognitive impairment, types of disabilities,
hearing impaired, sight impaired. As these increase the risk.
B- Please add more on behaviours, such as hoarding, alcohol consumption that could contribute.
2nd Attempt Not Yet Satisfactory. 04.05.20 – this has not been reviewed?
Office use only
Assessor Feedback
3rd Attempt, you have missed my previous comment regarding behaviours, please take care to
read comments when reviewing as these assist you in knowing how to respond.
RESUBMISSION-V2 Date:
Please place your resubmitted response here:

3. Describe how smoke alarms are:
a. placed within the home

b. installed
c. maintained.
Describe how smoke smoke alarms are installed on the ceiling outside each
alarms are placed within bedroom or in the bedroom, including corridors and stairs, and
the home. (20-50 words) even in the garage.
Describe how smoke Wired smoke alarms must be installed by an electrician.

alarms are installed. (20- Always install a smoke alarm according to the rules and
50 words) instructions. If it is difficult to install on your own, it is better to
seek the advice of the local fire and rescue service for advice.
Describe how smoke Constant monitoring (at least once a month) to check the
alarms are maintained. battery and sound. It is important to know what sound is made
(20-50 words) when a fire occurs. Change the battery annually, if possible.
Vacuum cleaned periodically (at least once a year) to remove
dust.
Office use only
Assessor Feedback
These descriptions have shown a knowledge of installation and maintenance of smoke detectors.
Satisfactory.
32470/02 E1144 – CHC33015 Certificate III in Individual Support (Ageing, Home and Community) Page 7 of 21
Part B:
Participating in WHS systems
1. Complete the table below concerning employee and employer rights and responsibilities
regarding WHS. Put at least two ideas in each box.
Rights Responsibilities
Employee 1. The right to consult: on risk 1. Work safely; follow instructions;

management, changes that may clearly understand the role and
affect health and safety, make responsibility of everyone for safety
decisions on labour protection and in the workplace; ask if you’re not
safety, work in normal rooms. sure how to do the job safely.
2. The right to a fair workplace, not 2. Know safety rules and how to
to be harassed, intimidated at work, report problems or injuries, know
we can talk with the head or file a emergency evacuation instructions;
complaint. use personal protective equipment.
Employer 1. The right to have a safe working 1. Safe and healthy workplace (both
environment, to have access to physical and psychological), safe
information about hazards, to equipment, structures and work
request changes to avoid danger, to systems.
receive training for working in
hazardous conditions. 2. Adequate amenities at the
workplace, constant access to
2.Participate in inspections at the information, training and control the
workplace, do not receive opportunity to talk about health and
discrimination for the exercise of safety.
labour rights to health and safety,
refuse work that endangers the
employee.
Client 1. other people is safety / our 1. We are responsible for reducing

personal safety other human rights or limiting the amount of harm or
(for example, the right to privacy) injury that customers may receive,
are required to avoid actions or
2. goals of the service (for example, inaction.
empowerment), the limits of our
organization (for example, money 2. Our task is to balance our own
and other resources) safety with the safety of others, we
must anticipate the risks of our
customers and take care that they
do not harm.
Office use only
Assessor Feedback
3rd attempt: For the client they have a responsibility to report any changes in regards to health
and safety and they need to follow the policy and procedures of the organisation they are getting
the service from, for example maintaining a safe environment for the worker.
Not Yet Satisfactory. – please read the above comment.
Office use only
Assessor Feedback
Please make this more WHS related for your responses for clients.
2nd Attempt – Not Yet Satisfactory, this does not seem to have been reviewed?
Rights: Expect employees to work in a way that does not harm them; the right to
receive the service for which they paid; the right of the service, which takes into
account his needs and desires, the right to take responsibility for the decisions that
they make.
Responsibilities: Treat all employees with respect and dignity; adhere to the policies
and procedures of the organization from which they purchase the service, notify the
organization of any changes, pay the necessary fee for the service, comply with the
laws of the country.
2. Describe some ways that management involve workers in the decisions that are made regarding
WHS in a typical community service organisation. (50-100 words)
Ways to attract workers helps to make decisions, when it helps to reduce the risk of
death, injuries and illnesses, to identify hazards and assess the risks associated
with work, helps to understand our views and problems. Provide employees with
the opportunity to degenerate their opinions and raise issues; making decisions
on the adequacy of premises for their well-being; the possibility of changing
proposals; participating in the decision-making process; training or consulting
employees. When consulting with us on health and safety issues, you need to provide
information and give feedback.
Office use only
Assessor Feedback
Please state ways in which this is done such as team meeting, surveys etc.
2nd Attempt no information added to this response?
Office use only

Assessor Feedback
3rd Attempt: Please see my previous comment and you need to include examples of how this is
done.

The way decisions are made is that they conduct training programs. In addition,
information about the dangers of collecting good ideals is the first step to making the
right decisions, regularly interviewing employees to find out their opinions, as well as
about work. You can create steering groups or committees in your institution.
3. Identify what you would do in each of the scenarios below.
Scenario: What a support worker would do:
a. The supervisor introduces a Support worker must follow leadership new way to
new way of doing things in improve security. Yes, you need to follow procedures
order to improve safety. as this is part of your work role. Satisfactory
b. After the supervisor
introduces a new way of doing Ask a support worker why he does not agree with the
things, they leave the room for new procedure and will not do so. All on the issues of
five minutes. During this time, a new procedures should be reposted for consideration
support worker states that he by the director.
does not agree with this new
procedure and will not do it.
Give feedback accurately and objectively about new

c. The supervisor asks the staff procedures, implement new ways of doing things with a
team to comment upon the new positive attitude. Satisfactory.
WHS policy and procedure.
d. You notice a hazard in the Talk with the supervisor and explain he/she that they
work environment that the have missed a hazard that needs to be discussed.
supervisor missed. Satisfactory.
As an auxiliary worker, try to explain to the employees

e. The staff seem annoyed by and in accordance with their reaction and maintain
having to do things differently. peace and tranquillity, if necessary. Usually complain to
They complain a lot. the people around them. We must be informed, report
our questions to the supervisor.
Office use only

Assessor Feedback
Please review the highlighted question and read my comment as they will assist you in knowing
what is required. Put your new response in a different colour.

Office use only
Assessor Feedback
3rd Attempt.
Please review, the highlighted responses, see my comments for assistance. You need to add your
new responses in a different colour on the table.
4. Describe how duty of care relates to workplace health and safety. (50-100 words)
The duty of care is related to health and safety at work, we must understand and control
the risks: raising, supporting and moving patients; moving equipment, such as beds,
mattresses, trolleys and wheelchairs; occupational violence stress associated with work
bullying. We must take care of our health and safety; provide care for the health and
safety of others; consult with the employer regarding any actions: use the equipment
correctly, do not intervene or abuse anything to maintain health and safety.
Office use only
Assessor Feedback
Understanding has been shown in this response how duty of care and WHS are related in the
workplace.
Satisfactory.
5. Read the case study below and then answer the questions related to it.
Julie from CareShore is in a client’s home providing support. The client is called Colin,
who is 72 and has severe arthritis. Colin has physical impairment and uses mobility aids
such as crutches and a wheelchair.
Imagine you are Julie working in Colin’s home.

Complete CareShore’s workplace manual hazard analysis report and identify four (4) possible or
actual manual handling hazards you may encounter in Colin’s home while providing support to him.
Manual hazard analysis report

Manual handling hazard: Way to minimise the risk: Who you should report this to:
1) Lift and carry furniture from supervisor or WHS
Object weight - heavy loads Colin correctly and never lift or Representative
can be difficult to lift and carry furniture if we think it is
carry, moving furniture for too heavy. Plan before picking
cleaning under… help up.
customer vacuum
2) Use a wheelchair and to move supervisor or WHS
Help the client move, change Colin onto the bed. Use the Representative
position, turn, help move from equipment where it will help us
wheelchair to bed, hook lift reduce our efforts to make sure
that you use the equipment
correctly.
3) the risk moves on the moving supervisor or WHS
Repetitive movements, help floor to reduce the risk of Representative
the client mop the floor after a putting a yellow sign, do not
shower. walk wet floors.
4) Push the bed (using your body supervisor or WHS
push and pull the moving bed weight) will be less stressful for Representative
to help Colin change the our body than pulling the bed.
bedding
Office use only
Assessor Feedback
Please review, these need to be examples about Colin, for example, could be pushing Colin in the
wheelchair, assisting him to stand using his crutches, transferring from bed. You need to state
what type of report and just list who you would report to such as the workplace supervisor, team
leader etc.
You will need to use a different colour for your new responses.

Office use only
Assessor Feedback
Please look at these again, you cannot make them all about a wheelchair, you need to have 4
different manual handling hazards.
Not Yet Satisfactory 2nd Attempt.
WorkSafe Victoria Tel. (03) 9641 1444 or 1800 136 089 (toll free) - for general questions
Office use only
Assessor Feedback
3rd Attempt, please look over the highlighted information as this is not making sense? You need
to report any manual handling risks to your workplace supervisor or WHS Representative.
For your second response, decide on one manual handling action only this will make reducing the
risk easier for you.
Please put your responses in a different colour and leave your previous ones, do not delete.
Not Yet Satisfactory
Lisa Porto (Trainer/Assessor) Date 06/0520
Part C:
Looking after yourself
1. Answer the questions in the table related to stress and monitoring your own stress.
A: What are some of your ways first of all, my way of dealing with stress is not to be
of dealing with stress that work taken to heart, people thought up their problems,
for you? everything that people thought up, solved, talk with
(20-50 words) employees, find out if there were any mistakes at work,
think positively and explain to yourself why this
happened, usually the answer calms watching a movie
and a good dream.
B: How might you deal with the To relieve stress associated with work by openly
stress of a work related incident? acknowledging the problem, discussing problems and
(20-50 words) complaints with employees, I will make sure that
everything is well organized, taking care of myself, have
a day off from work and relax.
Office use only
Assessor Feedback
Please state who you could speak to for assistance in the workplace?
Not Yet Satisfactory

I will make sure that everything is well organized, taking care of myself, have a day
off from work and relax.
2nd Attempt NYS – please see my original comment.
It is good to seek help from a manager or supervisor, your doctor, meeting or calling a special
person (friend ....) who can find the right words to calm down.
Satisfactory.
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Assessor Feedback
Good work on this reviewed response, knowledge now shown of seeking assistance.
Satisfactory.
2. Why is it important to get debriefing at work? (20-50 words)
It is important to take stock, as a discussion of an abnormal event clarifies the problem we are
facing and helps us organize a solution: list the sequence of actions, find out the causes and
their consequences, analyse the advice of more experienced employees.
Office use only

Assessor Feedback
This does not show the importance of debriefing in the workplace.

Debriefing is an important ethical consideration in order to make sure that the
participants are fully informed, and not psychologically or physically affected in any
way by their experience in the experiment.
Understanding has been shown, please always use your own words for responses.
Satisfactory. 04.05.20
3. What are some possible ways you can ensure that you are improving and maintaining all required skills for the
workplace? (50-100 words)
I support the necessary skills, such as: to be patient and understanding, to be supportive
and caring, to adhere to the rights of older people, to be able to accept responsibility, good
communication skills, the ability to work in a team, the ability to cope with the physical
requirements of work, and be able to perform household duties well.
Office use only
Assessor Feedback
Please review. This response does not match what the question is asking, think about training courses etc.
Leadership, problem solving methods, emotional intelligence skills and creative

thinking.2nd Attempt, NYS please see my original comment. LP 04.05.20
One of the most important ways when we are effective at work, we manage our time
well, we communicate clearly, and we have a good attitude. Such people are
respected and productive in their workplaces and are the first. In order to improve the
skills, you need to start by analysing the work to understand what our role is, then
learn how to better manage your time, communicate more effectively and control any
stress. Also, make sure that we devote time to further training and career growth.
Office use only
Assessor Feedback
3rd Attempt – please add to your response ways in which you can maintain or upskill your
knowledge.
For examples, professional development courses, attending in-house training, taking up further
offers of training from your workplace, attending industry courses or events.
An important part of improving employee skills and knowledge is WHS knowledge, for
example: attending industry conferences, attending training courses, reading
magazines and e-newsletters from well-known organizations, discussing problems
with our colleagues.
Office use only
Assessor Feedback
Tetyana, a good effort on this assessment, and well done on your marked
satisfactory responses. There are several questions that need to be reviewed.
These are highlighted in yellow and I have made comments to assist you in
understanding what is required. Before reviewing it would be a great idea to
look back at the learning material to refresh your knowledge. Please use the
marked assessment for your review.
Good work on your course progression, and I look forward to marking your
reviewed responses.
Grade: Not Yet Satisfactory.
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Assessor Feedback
Tetyana, thank you for your resubmission. Good work on your reviewed
responses marked satisfactory. There are still several questions to be reviewed,
please read my previous comments before answering the questions. It is
important to take your time when reviewing and check over you work before
submitting. This prevents delay in your study progress.
I look forward to marking your resubmitted work.
2nd Submission.
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Assessor Feedback: 3rd Attempt
Tetyana, thank you for your resubmission. It is important to take your time
when reviewing and read my comments as these assist you to respond. I have
made comments again to assist you in completing this assessment, please take
the time to read them. It is also a good idea to revisit the learning material
when you are unsure of how to respond. I have highlighted the questions to be
reviewed in blue so they stand out and make it easier for you to identify. Please
use this marked assessment for your review and do not delete previous
responses.
I appreciate the effort you are putting into your studies, and I look forward to
marking your resubmitted work.
4. Assessment Rubric
Below is a rubric that determines whether your answers and knowledge is satisfactory or unsatisfactory.
To be deemed satisfactory, and to pass the assessment, you must complete the requirements for the column that
is titled ‘satisfactory’.
It is advisable to read the rubric for the question you are answering to determine if you have fully answered the
question to the correct standard.
Criteria Satisfactory Not yet satisfactory
Part A: For each of the scenarios, the student is For any of the scenarios, the student
Question 1a able to correctly identify at least one is not able to correctly identify at least
personal safety hazard. one personal safety hazard.
Question 1b able to correctly identify at least one is not able to correctly identify at least
potential risk that may result form the one potential risk that may result
hazard the identified in part a. form the hazard the identified in part
a.
Question 1c able to correctly suggest at least one is not able to correctly suggest at least
procedure to minimise the risk they one procedure to minimise the risk
identified in part b. they identified in part b.
Question 1d able to correctly identify at least one is not able to correctly identify at least
organisational policy and/or procedure one organisational policy and/or
that is likely to relate to the hazard and procedure that is likely to relate to
risk identified in parts a and b. the hazard and risk identified in parts
a and b.
Part A: The student is able to correctly identify The student is not able to correctly
Question 2a and briefly outline at least one reason why identify and briefly outline at least
older people or people with disability are one reason why older people or
at a higher risk for a fire starting in their people with disability are at a higher
homes. risk for a fire starting in their homes.
Part A: The student can correctly identify and The student is not able to correctly
Question 2b briefly outline at least one behaviour that identify and briefly outline at least
older people or people with disability may one behaviour that older people or
display that contributes to increased risk people with disability may display that
of fire. contributes to increased risk of fire.
Part A: The student is able to adequately and The student is not able to adequately
Question 3a correctly describe how smoke alarms are and correctly describe how smoke
placed within the home. alarms are placed within the home.
Question 3b correctly describe how smoke alarms are and correctly describe how smoke
installed. alarms are installed.
Question 3c correctly describe how smoke alarms are and correctly describe how smoke
maintained. alarms are maintained.
Part B: The student is able to correctly identify The student is not able to correctly
Question 1 two rights and responsibilities of an identify two rights and responsibilities
employee, two rights and responsibilities of an employee, two rights and
of an employer and two rights and responsibilities of an employer and /
responsibilities of a client. or two rights and responsibilities of a
client.
Part B: The student is able to correctly and The student is not able to correctly
Question 2 adequately describe some ways that and adequately describe some ways
management may involve workers in the that management may involve
decisions that are made regarding WHS in workers in the decisions that are
a typical community service organisation. made regarding WHS in a typical
32470/02 E1144 – CHC33015 Certificate III in Individual Support (Ageing, Home andcommunity service
Community)Page 20 organisation.
of 21
Part B: For each scenario, the student is able to For each scenario, the student is not
5. Units of Competency
This assessment meets the following units of competency:
HLTWHS002 Follow safe work practices for direct client care

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Student Name: Tetyana Hyde E1144

Student ID: E0972688 Certificate III in Individual

1. Read the scenarios below, and for each:

a. identify the personal safety hazard

A: Hazard B: Potential C: Procedure D: Name of

Lisa Porto (Trainer/Assessor) Date 29/04/20

Lisa Porto (Trainer/Assessor) Date 04/05/2020

Office use only

Lisa Porto (Trainer/Assessor) Date 29/04/20

Office use only

Not Yet Satisfactory.

Lisa Porto (Trainer/Assessor) Date 06/05/20

Please place your resubmitted response here:

a. placed within the home

Describe how smoke Wired smoke alarms must be installed by an electrician.

Lisa Porto (Trainer/Assessor) Date 29/04/20

Employee 1. The right to consult: on risk 1. Work safely; follow instructions;

Client 1. other people is safety / our 1. We are responsible for reducing

Not Yet Satisfactory. – please read the above comment.

Lisa Porto (Trainer/Assessor) Date 06/05/20

Office use only

Not Yet Satisfactory.

Lisa Porto (Trainer/Assessor) Date 29/04/20

Please place your resubmitted response here:

2nd Attempt no information added to this response?

Lisa Porto (Trainer/Assessor) Date 29/04/20

Office use only

Lisa Porto (Trainer/Assessor) Date 06/05/20

3. Identify what you would do in each of the scenarios below.

Scenario: What a support worker would do:

Give feedback accurately and objectively about new

As an auxiliary worker, try to explain to the employees

Office use only

Lisa Porto (Trainer/Assessor) Date 29/04/20

Lisa Porto (Trainer/Assessor) Date 06/05/20

Office use only

Lisa Porto (Trainer/Assessor) Date 29/04/20

Imagine you are Julie working in Colin’s home.

Manual hazard analysis report

Lisa Porto (Trainer/Assessor) Date 29/04/20

Lisa Porto (Trainer/Assessor) Date 04/05/2020

Office use only

Not Yet Satisfactory

Lisa Porto (Trainer/Assessor) Date 06/0520

Lisa Porto (Trainer/Assessor) Date 29/04/20

Office use only

Lisa Porto (Trainer/Assessor) Date 29/04/20

2. Why is it important to get debriefing at work? (20-50 words)

Office use only

This does not show the importance of debriefing in the workplace.

Not Yet Satisfactory.

Lisa Porto (Trainer/Assessor) Date 29/04/20

Office use only

Not Yet Satisfactory.

Lisa Porto (Trainer/Assessor) Date 29/04/20

Please place your resubmitted response here:

Leadership, problem solving methods, emotional intelligence skills and creative

Please place your resubmitted response here:

Office use only

Not Yet Satisfactory.

Lisa Porto (Trainer/Assessor) Date 29/04/20

Please place your resubmitted response here:

Grade: Not Yet Satisfactory.