My.

SSS
A Primer and
How-To Guide

Social Security System

 TABLE OF CONTENTS
Social Security System
Background Information on My.SSS Page 2
To our valued SSS Members and Employers:

In our continuing effort to bring you fast, efficient, and convenient social Online Registration Procedure for Individual Members Page 4
security services, the SSS has been enhancing its information technology
programs and service delivery facilities. One such facility is the SSS Website
(www.sss.gov.ph) and its various online services through the My.SSS Portal.
Advantages of My.SSS for Members Page 11

One of our major commitments for 2018 is to enable Real-Time Processing

and Posting of Contributions where contributions paid today will automatically Online Member Transactions Page 15
be posted in the member’s records after 24 hours.
To fulfill this commitment, however, we need your cooperation – as regular Other Online Services for Members Page 23
and household employers, as well as individual members – to comply with the
SSS requirement for your mandatory registration of an account in the My.SSS
Portal. Online Registration Procedure for Employers Page 28
Through the My.SSS portal of the enhanced SSS Website, you can
perform these transactions online: submit salary loan applications, maternity Advantages of My.SSS for Employers Page 37
notifications, and retirement applications; update contact information; view/
generate the Statement of Account (SOA) containing the Payment Reference
Number (PRN); view and print your social security records; set appointments Online Employer Transactions Page 39
with your servicing branch; and download forms.
If you are regular employer or household employer, you can also view Real-Time Processing of Contributions: FAQs Page 48
and download your employer records and submit transaction reports online.
You can also use the My.SSS portal to view and generate the Contribution
Collection List containing the PRN, which will be used in the payment of My.SSS: FAQs Page 51
contributions.
This handbook will provide you a step-by-step, easy to understand guide on Security and Privacy Concerns Page 53
how you can register in My.SSS and enjoy the full benefits of online services.
It is fast, easy, and free!
Thank you for your continued trust and confidence in your SSS. Text-SSS: FAQs Page 54


EMMANUEL F. DOOC
President and Chief Executive Officer

1
 BACKGROUND INFORMATION ON MY.SSS
1. What is My.SSS?
My.SSS is an online service portal of the enhanced SSS Website that allows
SSS members and regular employers/household employers exclusive access to
their social security records, to perform transactions online, and to download
forms. Members may also set appointments with their SSS servicing branch,
update contact information, and view/generate their Statement of Account (SOA)
containing the Payment Reference Number (PRN). Employers can also view/
generate the Contribution Collection List containing the PRN, which is a new
requirement in the payment of contributions.
To access My.SSS, individual members and regular/household employers
must register for their own User ID and password.
2. Why is it important to register in My.SSS?
Registration is necessary to ensure information security and to prevent
identity theft. For individual members, they must designate their preferred user
ID and upon successful registration, they need to activate their account and
provide their preferred password. For employers, they must designate their own
user ID upon registration but the initial system-generated password is being sent
to them via email upon successful registration.
5. Is there a fee for registration at My.SSS?
None. Registration at My.SSS is free of charge.
6. What are the minimum requirements to access My.SSS?
• Personal Computer with Internet connection
• Microsoft Windows 95 and above operating system versions
• Microsoft Internet Explorer (version 11)
If the employer/member does not have Internet Explorer (v. 11) in their
computer, there is an available link in My.SSS that allows them to download
and install the said program.
7. How can members and/or small employers accesss My.SSS if they have no
personal computers, internet connection, or just do not know how to use these?
SSS recognizes that not everybody is computer literate, owns a personal
computer (PC), nor have internet connection. Thus, all SSS branches have
designated e-Centers where a number of web-connected PCs are available for
members/employers to use in accessing the SSS website and the My.SSS Portal.
SSS member service representatives (MSRs) will also be available to help members
needing technical assistance.

3. Who can register at My.SSS?

• Regular employers
• Employed members who have been reported by an employer for coverage
to the SSS and individually-paying members such as self-employed, non-
working spouse, overseas Filipino worker (OFW), and other voluntary
members, who have at least one (1) month posted contribution
• Household employers
• Household helpers/employees

4. How will I register if I am already separated from my employer?

If you are separated from your employer and have not paid contributions
under self-employed or voluntary coverage thereafter, then you should follow
the last update on your SSS membership. For My.SSS registration purposes, you
will need to input the employer ID of the last employer who reported you for
coverage.

2 3
 ONLINE REGISTRATION PROCEDURE c. Choose one (1) information as reported to SSS from the list displayed.

FOR INDIVIDUAL MEMBERS

1. How does a member register at My.SSS?

a. To register, go to the SSS website at www.sss.gov.ph

b. To begin registration, user may choose any of the following options:

For Savings Account Number/Citibank Cash Card/UBP Quick Card/UMID-ATM
• Click on “Registration” under the My.SSS tab and select the appropriate Savings Account Number Registered in SSS
type of user, or


For Mobile Number Registered in SSS

• Click on the “Click

here” button
found under “Not
yet registered in

My.SSS?”

4 5
For UMID card d. Supply the required information in the Online Member User ID Registration
and accept the Terms of Service.

For Employer ID Number/Household Employer ID Number

For Payment Reference Number/SBR Number/Payment Transaction Number

Savings Account Number/ Type in Account Number registered in SSS

Citibank Cash Card/
UBP Quick Card/
UMID-ATM Savings Account
Number

Mobile Number Type in Mobile Number reported to SSS

UMID Card PIN Code or If UMID Card has been activated through
Mother’s Maiden Name as the Self-Service Information Terminal
reported in the Form E-6/UMID (SSIT)
Card Application Form

Employer/Household Employer Type in the correct 10-digit Employer ID

ID Number Number

6 7
Payment Reference Number/ Supply the following information: Date of Birth Click on the month, day and year
Special Bank Receipt Number/ 1. If mode of payment is through the
Payment Transaction Number bank, enter the complete 8-character Mailing Address (Philippine Room/Floor/Unit No./Building Name/Lot
Special Bank Receipt (SBR) number Address) & Block Number/Street/Subdivision/City/
[consisting of six (6) numeric and two Municipality/Barangay/Postal Code
(2) alphabetic characters.]
2. If mode of payment is through the Randomly-generated Text Enter the code as it is shown. The
Automated Tellering System (ATS) at (Captcha) code must be entered to ensure that an
SSS Branch, enter the 15-character individual, not a computer program, is
payment reference number. registering in the SSS website.
3. If mode of payment is through Bayad
Center, enter the 16-character Terms of Service Accept the Terms of Service by clicking the
transaction number. box. The full text can be viewed by clicking
4. If mode of payment is through SM the phrase “Terms of Service” found at
Department Store, enter the the bottom of the page.
9-character transaction number.
5. If mode of payment is through Ventaja e. Submit the page then wait for the email from SSS regarding the outcome of
or i-Remit, enter the 6-character the registration.
transaction number.
6. If mode of payment is through Auto- 2. If the registrant has no middle name, what will he/she encode in the field
Debit Arrangement (ADA), enter six for middle name?
zeros (000000) in the field. The field for middle name is no longer a required field, so the member may
opt to leave it blank.
CRN/SS Number Type in the correct 12-digit CRN or 10-digit
SS Number 3. What if my complete name exceeds the allowable number of characters?
Email Address Email account must be valid and active. We suggest that if you already have the SS ID Card, then you should follow
If your email address is other than yahoo. the format of your name as it appears on your card. In its absence, you may call
com, gmail.com, and hotmail.com, kindly the SSS Hotline at 920-6446 to 55, available 24 hours during workdays (except
inform your network administrator not to during holidays) or email us at onlineserviceassistance@sss.gov.ph. You may also
block email from sss.gov.ph seek assistance from the nearest SSS branch office or message us at the Philippine
Social Security System Facebook Page.
Preferred User ID Length is between 8-20 characters. No
special characters allowed except for 4. Does successful submission of the registration information mean automatic
underscore; can be alphanumeric but first registration at My.SSS?
character must be alphabetic. No. The information submitted to SSS shall be validated and registration will
only be considered successful if all the information provided matches SSS records.
Surname, Given Name, and If with SS card, names should follow the If the system finds discrepancies, then the attempt at registration fails and the
Middle Name format appearing on the card. member will receive notification through email.

8 9
5. How can I nominate my Password?
You have to wait for the link to be emailed by the SSS through which you will
be required to nominate your Password. Once Password is confirmed, the system
will display your My.SSS account homepage.
6. Can My.SSS be accessed after office hours or even when abroad?
Yes. My.SSS can be accessed anytime and anywhere provided you have
Internet access and a compatible browser. Just type www.sss.gov.ph in the web
browser address space.
10
ADVANTAGES OF MY.SSS FOR MEMBERS
1. What can My.SSS do for me?
My.SSS provides greater convenience by enabling members to transact with
the SSS even beyond regular office hours. For Self-Employed, OFW, and Voluntary
Members, you can view and print your membership, contribution, benefit and
loan records, submit notifications and benefit applications online, update contact
information, set appointments with your nearest SSS branch, inquire about your
PESO Fund eligibility as well as your estimated retirement benefit. You may also
view and generate the Statement of Account
(SOA) containing the Payment Reference
Number (PRN) that is required in the payment
of contributions.
For optimal viewing and functionality,
the SSS website requires Internet Explorer (IE)
version 11. If the employer/member does not
have Internet Explorer (v. 11) in their computer,
there is an available link in My.SSS that allows them to download and install the
said program.
To perform various transactions, just follow these simple procedures:
a. For contributions and membership information
After logging-in to your account, select from the E-Services menu the Inquiry
link. Mouse over “Member Info” and choose from among the information
available, namely: Actual Premiums, Member Details, Employment History,
SSS ID Card, and SSS servicing branch.
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b. For benefits d. For eligibility to benefits or loans
After logging-in to the
Member account, select
from the E-Services
menu the Inquiry link.
Mouse over “Eligibility“
to verify if you are
qualified to avail of certain benefits or loan privileges. You may likewise click
“Documents” to view the requirements for benefits and loan applications.
After logging-in to the Member account,
select from the E-Services menu the
e. For requirements in filing a claim
Inquiry link. Mouse over “Benefit” and
choose from among the information After logging-in to the Member
available namely: Claims Info, Monthly account, select from the E-Services
Pension Payment History, 13th Month menu the Inquiry link. Mouse over
Pension History, Claims Clearance, Tracer “Documents” and select the type
Log, Claims Maintenance, and Benefit of benefit to display the checklist of
Increases Info. documents required in filing the claim.

Mouse over “SMEC” and choose from among the

information available, namely: Sickness Benefit,
Maternity Benefit, EC Medical Benefit, Maternity f. For verifying eligibility or contributions under the PESO Fund Program
Notification, and MEDVS. After logging-in to the Member account, select from the E-Services menu and
click “P.E.S.O. Fund” link to verify your eligibility or view your contributions
under the said program.
c. For loans
After logging-in to the Member account, select from the E-Services menu
the Inquiry link. Mouse over “Loans” to verify your loan status. Aside from
the loan status, you may also view the statement of account and loan
repayments by navigating through the page.

12 13
 ONLINE MEMBER TRANSACTIONS
1. What type of transactions can I do online as a member?
A Member who is registered at My.SSS can submit the following online: a)
salary loan application; b) maternity notification [for voluntary, self-employed,
Overseas Filipino Worker (OFW) and Non-Working Spouse (NWS) members only];
and c) retirement application. For employed members, submission of maternity
notification is done by the employer through their My.SSS account.

2. As an employed member, how can I submit my Salary Loan application

through the SSS website?
After logging-in to the Member account, select transactions from the
E-Services menu and click “Apply for Salary Loan” link. For employed members,
salary loan application submitted online will be directed to the My.SSS account of
the employer for certification.

g. For verifying your estimated benefit upon reaching retirement age

After logging-in to the Member account, select transactions from the
E-Services menu and click “Simulated Retirement Calculator” link to view a. If eligible for a
projected retirement benefit. salary loan, your
employer and
2. How will I print the information I need? loanable amount
To print the information displayed on the screen, right click on the will be displayed.
information to display the property dialog box, then click “Print…” in the said box. You may opt to
select a lower
loan amount.
Read the terms
and conditions
carefully and click
on “I agree to
the Terms and
Conditions” then
click the “Proceed”
button. Once your

14 15
 salary loan is submitted, your employer is given three (3) working days to Sample Loan Disclosure Statement:
certify (reject or approve) your salary loan; otherwise, it will expire and you
will need to repeat the process.

b. View/Print the Loan Disclosure Statement by clicking on the “View Loan

Disclosure Statement” button. After viewing/printing the statement, please
return to the previous page to submit the application.

c. After submitting your loan application, a confirmation message will

be displayed, a sample of which is shown below. You will also receive
confirmation through email.

16 17
3. How can Self-Employed and Voluntary Members submit their Salary Loan b. To be able to submit your salary loan application, you need to click the “View
applications through the SSS website? Loan Disclosure Statement” button and then click “Submit.”
After logging-in to the Member account, select transactions from the
E-Services menu and click the “Apply for Salary Loan” link.
a. If eligible for salary loan, your loanable amount will be displayed, but you
may opt for a lower loan amount. In the field for mailing address, enter your
current and complete mailing address. The Loan Disclosure Statement will
be displayed after the “Proceed” button is clicked.

c. After submitting your loan application, a confirmation message will

be displayed, a sample of which is shown below. You will also receive
confirmation through email.


4. How will I know the status of my salary loan application?
You will be notified through email about your salary loan application’s status.

18 19
5. How will I receive the proceeds of my approved salary loan application?
For employed members, the salary loan check will be sent via registered mail
to the employer’s address. For voluntary/self-employed members, the check will
be sent via registered mail to the mailing address entered by the member during
online submission of application or through the member’s Cash Card/Quick Card/
savings account number.
6. How can I submit my maternity notification through the SSS website?
After logging-in to the Member account, select from the E-Services menu
the “Submit Maternity Notification” link. Fill in the required information in the
maternity notification screen that will be displayed. Click the appropriate button
to either print, submit or cancel your transaction.

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7. If I am currently employed, can I use the online submission facility for
maternity notification?
No. If you are currently employed, maternity notification should be
submitted online through your employer’s My.SSS account.
8. How can I submit a retirement application through the SSS website?
After logging-in to the Member account, select from the E-Services menu
the “Submit Retirement Application” link. Fill in the required information in the
online form. Click the appropriate button to either print, submit, or cancel your
transaction.
9. Can I know my estimated amount of retirement benefit upon reaching age
60 years old or 65 years old?
Yes. After logging-in to the Member account, select from the E-Services
menu the “Simulated Retirement Calculator” link.
This facility provides members with the estimated amount of retirement
benefit based on actual posted contributions at the time of v erification, including
deemed paid contributions for members with settled partial disability claims.
The Calculator will also show the estimated amount of retirement benefits
a member will receive if he/she continues to pay contributions up to age 60 years,
or up to age 65 years, or upon completion of 120 months of contributions.
21
 OTHER ONLINE SERVICES FOR MEMBERS
1. How can I set an online appointment with a branch?
After logging-in to the Member account, select from the Member’s Profile
menu the “Appointment System” link. Click on the required information for the
appointment, then click the applicable button to either submit or cancel your
transaction.

10. Will the SSS provide any document as proof of the transactions and reports
that I submitted online?
Yes. A transaction number shall be issued as proof of the transaction and
reports submitted online. You may copy the number, print the acknowledgment
page itself, or refer to the email notification sent to you.

22 23
2. How can I update My.SSS profile?
After logging-in to the Member account, select from the Member’s Profile
menu the “Update Contact Info” link. Update your address, contact number and
e-mail address, then click the appropriate button to either submit or cancel your
transaction.
3. How can I view/generate my Statement of Account (SOA) containing the
Payment Reference Number (PRN)?
After logging-in to the Member account, select “Payment Reference
Number (PRN)” link to view PRN Generation module.

a. Click “Generate PRN” button.

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 Sample of the SOA containing the PRN:


b. Enter applicable Month and Amount of Monthly Contribution and click
“Submit Request” button.

c. Click “Print Statement of Account (SOA)” to generate the Statement of

Account containing the Payment Reference Number.

26 27
 ONLINE REGISTRATION PROCEDURE c. Supply the required employer information in the Online Employer User ID
Registration.

FOR EMPLOYERS
REGULAR EMPLOYER

1. How does a regular employer register at My.SSS?

a. To register, go to the SSS website at www.sss.gov.ph

b. To begin registration, user may choose any of the following options:

• Click on “Registration” under the My.SSS tab and select the appropriate
type of user, or

d. Submit the page then wait for the email from SSS regarding the outcome of
the registration.
• Click on the “Click here”
button found under “Not yet 
a registered employer?”

28 29
e. Upon the receipt of the email from SSS, click the given link to proceed with 2. What are the information required in the registration as an employer?
the next phase of the registration process.
Employer ID Type in the correct 10-digit SS number
with no space or dash (-). Employer ID
number can be seen in the Registration
Plate, in the SS Form R-1 (Employer
Registration Form), or in the certificate of
registration issued by SSS.

Employer Branch Code The default code is “000”.

Date of Coverage Click on the month, day, and year. Date

of coverage can be found on the
Registration Plate or in the SS Form R-1
(Employer Registration Form). Set the
default date at 01 or the 1st day of the
month.
f. Supply the required information in the Online Employer User ID Registration.
Address Address 1: Building/Lot/Block Number
Check the box for “Single Proprietor” – if applicable.
and Street Name
Address 2: Barangay/Subdivision/
Municipality City or Province

Postal Code Please enter the correct 4-digit postal

code that will serve as basis for determining
the SSS servicing branch.

Contact Number Mobile phone and/or landline number

g. Accept the Terms of Service and submit must be valid and current.
the page then wait for the e-mail from
SSS regarding the outcome of the Employer’s E-mail Address Must be valid and active. If your email
registration. address is a corporate email account,
kindly inform your network administrator
h. To complete the registration process, the SSS servicing branch will need to not to block email from sss.gov.ph
validate the submitted information on the employer authorized signatory.
Preferred User ID Length is between 8-20 characters. No
special characters allowed except for
i. Employer registration is successful once the SSS servicing branch confirms/
underscore; can be alphanumeric but first
approves the employer authorized signatory. An e-mail will be sent to the
character must be alphabetic.
employer containing the company User ID and password.

30 31
 Employer Authorized Signatory’s Type in the correct 10-digit SS number
SS Number with no space or dash (-)

Employer Authorized Signatory’s If with SS card, names should follow the

First, Middle and Last Names format appearing on the card.

Employer Authorized Signatory’s This should not be the same as the

Email Address Employer’s email address.
• Click on the “Click here”
button found under
Randomly-generated Text Enter the code as it is shown. The
“Not yet a registered
(Captcha) code must be entered to ensure that an
individual, not a computer program, is
household employer?” 
registering in the SSS website.
Terms of Service Accept the Terms of Service by clicking the
box. The text for the Terms of Service can
be viewed by clicking the phrase “Terms of c. Supply the required information in the Online Household Employer User ID
Service” found at the bottom of the page. Registration.

HOUSEHOLD EMPLOYER

1. How does a household employer register at My.SSS?

a. To register, go to the SSS website at www.sss.gov.ph

b. To begin registration, user may choose any of the following options:

• Click on “Registration” under the My.SSS tab and select the appropriate
type of user, or


32 33

employer?
d. Submit the page then wait for the email from SSS regarding the outcome of
the registration.
e. Upon the receipt of the email from SSS, click the given link to proceed with
the next phase of the registration process.
f. Supply the required information in the Online Household Employer User ID
Registration, and accept the Terms of Service.
g. Submit the page then wait for the email from SSS regarding the outcome of
the registration.
h. To complete the registration process, the SSS servicing branch will need to
validate the submitted information.
i. Household employer registration is successful once the SSS servicing
branch confirms/approves the same. An email will be sent to the household
employer containing the User ID and password.
34
2. What are the information required in the registration as a household
Employer ID Type in the correct 10-digit SS number
with no space or dash (-). Employer ID
number can be seen in the Registration
Plate, in the SS Form R-1 (Employer
Registration Form), or in the certificate of
registration issued by SSS.
Employer Branch Code The default code is “000”.
Date of Coverage Click on the month, day and year. Date
of coverage can be found in the SS Form
R-1 (Employer Registration Form). Set the
default date at 01 or the 1st day of the
month.
HR Employer’s Email Address Must be valid and active.
Preferred User ID Length is between 8-20 characters. No
special characters allowed except for
underscore; can be alphanumeric but first
character must be alphabetic.
Contact Number Mobile phone and/or landline number
must be valid and current.
Randomly-generated Text Enter the code as it is shown. The
(Captcha) code must be entered to ensure that an
individual, not a computer program, is
registering in the SSS website.
Terms of Service Accept the Terms of Service by clicking the
box. The text for the Terms of Service can
be viewed by clicking the phrase “Terms of
Service” found at the bottom of the page.
35
3. How will the employer receive their password?
ADVANTAGES OF MY.SSS FOR EMPLOYERS
Employers will receive their passwords through their company email upon
successful registration.
1. What can My.SSS do for an employer like me?
4. How can I access My.SSS as an employer? My.SSS provides greater convenience and is more economical for you as an
Go to the SSS website at www.sss.gov.ph and locate the appropriate box for employer to transact with SSS because you can download and print your social
Employer Log-in wherein you will encode the employer’s User ID and Password. security records, set appointments with your SSS servicing branch, update contact
In the My.SSS portal, you as an employer will be able to view your membership information, and submit transaction reports ­– all online.
details, contribution payments, loan repayments remitted for your employees, As an employer, you can also inquire about your company’s membership
and sickness and maternity claim reimbursements. information, payment history, sickness and maternity reimbursements, and short-
term loan history. Just follow these simple procedures:
5. Can the employer access the social security records of its employees using
My.SSS? a. For membership information
No. The employer is not allowed to access the individual records of its After logging-in to the Employer account, select from the E-Services menu
employees. This is in accordance with the provisions of the Social Security Law on the Inquiry link. Mouse over “Employer Information” and choose from
the confidentiality of members’ records and of the Electronic Commerce Act or among the information available, namely: Employer Details, Other Branches,
RA 8792 on Lawful Access cited as follows: Loan Delinquency, and SSS Servicing Branch.
Section 24. Employment Records and Reports - (c) of the amended
Social Security Law (RA 8282) states that “The records and reports duly
accomplished and submitted to the SSS by the employer or the member, as
the case may be, shall be kept confidential by the SSS except in compliance
with a subpoena duces tecum issued by the Courts, shall not be divulged
without the consent of the SSS President or any official of the SSS duly
authorized by him...”
Section 31. Lawful Access of Republic Act (RA 8792) states that “Access to
an electronic file, or an electronic signature of an electronic data message
or electronic document shall only be authorized and enforced in favor
of an individual or entity having legal right to the possession or the use b. For payment history
of the plaintext, electronic signature or file and solely for the authorized
purposes.” After logging-in to the Employer account, select from the E-Services menu
the Inquiry link. Mouse over “Payment History” and choose from among
“The electronic key for identity or integrity shall not be made available
to any person or party without consent of the individual or entity in lawful
possession of the electronic key.”

36 37
 the information
available, namely:
ONLINE EMPLOYER TRANSACTIONS
R5 Payments, 1. What type of transactions can be performed by an employer online?
R3 Totals, R3-R5
Re co n c i l i at i o n , Thru My.SSS, an Employer can perform the following transactions online:
and Cash Col  1) certify Salary Loan Applications; 2) submit Subsequent Employment Reports
(R1-A); 3) submit Sickness and Maternity Notifications; 4) view and edit monthly
Posted Payments.
Contribution Collection Lists (R-3), and Loan Collection Lists (ML2); and 5) generate
the electronic Contribution Collection List containing the Payment Reference
Number (PRN) to be used when paying contributions.
c. For sickness and maternity reimbursements
After logging-in to the Employer account, select from the E-Services menu
the Inquiry link. Mouse over “Sickness/Maternity” and choose from among
the information available, namely: Payee History, Claim History, and MEDVS
History.

2. How can an employer certify the salary loan applications of its employees?

 After logging-in to the

Employer account, select
from the E-Services menu
d. For short-term loan history the “Certification of Salary
Loan” link to display the list
After logging-in to the Employer account, select from the E-Services menu
the Inquiry link. Mouse over “Short Term Loan” and choose from among
of employees who filed salary 
loan applications online.
the information available, namely: Billing/Collection List and Loan Payments. Select the option to either
certify or not certify the
applications. Click the button
to either print or submit the
transaction.

 3. Why is there a need for an employer to certify the salary loan applications
of its employees?
By certifying the salary loan application, the employer confirms the
2. How can the employer print the information it needs?
employees’ status of employment and agrees to the terms and conditions of the
To print the information displayed on the screen, right click on the loan. The employer shall be responsible for the collection and remittance to the
information to display the property dialog box, then click “Print…” in the said box. SSS of amortizations due on the borrower’s loan through payroll deduction.

38 39
4. How will an employer know if there are pending salary loan applications
submitted by its employees online?
The employer will be notified through email and will be prompted upon log-
in to the SSS website if there are pending salary loan applications to be certified.

5. How can an employer submit the list of new/additional employees online?

After logging-in to the
Employer account, select
from the E-Services menu the
“Submit Employment Report
(R1a)” link to display the R1-A
Encoding Module. Supply the
 required information and click
the corresponding button to
either add, clear, or cancel the
transaction.
6. How can the employer submit the sickness notification of its employees?
After logging-in to the
Employer account, select
from the E-Services menu
the “Submit Sickness
Notification” link to display
the Sickness Notification
Encoding Module. Supply the
 required information and click
the applicable button to add
or clear the transaction.

40 41
7. How can an employer submit its loan collection lists online?
8. How can an employer submit its contribution collection lists online?
After logging-in to the
Employer account, select After logging-in to the
from the E-Services menu Employer account, select
the “Submit Loan Collection from the E-Services menu
List (ML2)” link. Click the the Submit Contribution
appropriate link to either: Collection List (R3) link.
1) Download the LMS File Click the appropriate link
Generator; 2) Create the
Collection List online; 3)
 to either: 1) Download the
R-3 File Generator; 2) Create
Upload Collection Lists; or
4) Edit Previously Submitted
the Collection List online; 3)
Upload Collection Lists; or

Collection List. Click the corresponding button to either submit or cancel the 4) Edit Previously Submitted
transaction. Collection List. Click the appropriate button to either save, submit or cancel the
transaction, or execute the print command.
Note: Prior to submitting the ML-2 for a specific applicable month, please
verify first from the Online Inquiry (under “Cash Col Posted Payments” of the Note: Prior to submitting the R-3 for a specific applicable month, please
Payments History tab) if your payment details (payment reference number, date, verify first from the Online Inquiry (under “Cash Col Posted Payments” of the
and amount) are already posted to ensure acceptance of your submission by the Payments History tab) if your payment details (payment reference number, date,
SSS website. and amount) are already posted to ensure acceptance of your submission by the
SSS website.

42 43
9. How can the employer submit the maternity notification of its employees?
After logging-in to the 10. Will the employer receive any proof of the transactions performed or
Employer account, select reports submitted online?
from the E-Services menu Yes. A transaction number will be issued as proof of the transactions
the “Submit Maternity and reports submitted online. The employer may copy the number, print the
Notification” link to display acknowledgment page itself, or refer to the email sent to them.
the Maternity Notification
Encoding Module. Supply 11. How can the employer secure Payment Reference Number (PRN) and
the required information and generate Contribution Collection List (CCL) to be presented to SSS payment
click the “Add” button to add channel for paying its employees’ SS contributions?
the transaction.
 After logging-in to the Employer account, select from the main menu the
“Payment Reference Number” (PRN) link to access the Accounts Management
System - Contribution Collection List (AMS-CCL) module.

44 45
 b. Prepare Collection List for generation of Payment Reference Number (PRN).


Sample CCL with PRN:

a. Select from the different options in the preparation of Contribution

Collection List.

46 47
 RTPC FAQs
(Frequently Asked Questions)
1. What is the RTPC?
Real-Time Processing of Contribution Payments (RTPC) is the instant
validation, transmission, and acknowledgement of SSS contribution data between
the payment facility and the SSS system, and subsequently, the posting to a
member’s contribution record. This means that, once a contribution is paid, it is
immediately posted to a member’s contribution record.
2. What led to the implementation of RTPC?
Members complain of delays in the posting of their contribution payments
and inaccuracies in their contribution records. These result in their ineligibility to
SSS benefits and loans or delays in the processing of their claims due to the need
for corrections in their contribution records. Most of the time, these are caused
by errors in the contribution collection reports submitted by the employers, as
well as delayed or non-submission of such reports.
To address these problems, the RTPC Project was implemented. This involves
changes in policies, systems, and procedures in the payment of contributions that
will bring about timely and accurate contribution records and eventually, the
timely release of benefits and loans.
3. What are these new policies?
Under SSS Circular 2017-010, two (2) requirements for employers and
individual members (self-employed, overseas Filipino workers, non-working
spouses and voluntary members) were stipulated: 1) Mandatory registration
to the My.SSS facility in the SSS website; and 2) Mandatory use of a Payment
Reference Number (PRN) in the payment of contributions.
4. How does RTPC work?
All employers and individually-paying members, such as self-employed,
non-working spouses, OFWs, and voluntary members are required to create their
personal accounts in the My.SSS facility in the SSS website (www.sss.gov.ph).
After logging in to My.SSS account, all regular and household employers will
be able to access their initial electronic Contribution Collection List (e-CCL), and
for all individual members, their Statement of Account (SOA) that the SSS will
generate for them.
48
They will review the initial e-CCL or SOA and edit it as necessary. For instance,
an employer may add new employees, edit monthly compensation, or change
employment status. For individual members, they may change their amount of
monthly contribution or choose a different payment period. Upon confirmation,
they will submit the e-CCL or SOA online.
Upon validation
and confirmation of
the e-CCL and SOA,
the SSS online facility
will issue the Payment
Reference Number
(PRN), which shall be
used in the payment of
contributions through
any of the SSS payment
channels. Without a
PRN, an employer or member will not be able to pay their contributions.
Collection partners, on their part, shall encode and validate employers’ and
members’ PRN by sending a validation request to the SSS electronic collection
system (ECS). Once validated, they can then accept contribution payments and
transmit the PRN and payment details to the SSS ECS. Upon receipt, the System
will automatically post the payment to the employers’ and members’ contribution
records and send an acknowledgement text message to the employer and
member concerned.
5. What are the advantages and disadvantages of RTPC?
Advantages:
• Since SSS will generate the initial e-CCL/SOA and validate any changes, errors
will be minimized if not eliminated.
• With the PRN-based system, posting of contributions will be accurate and on
real-time basis.
• Since contribution records are up-to-date and accurate, the turn-around
time for processing of benefits and loans to members and their beneficiaries
is ensured, which helps them receive benefits and loan proceeds on time.
• For SSS, the new system will provide accurate and on-time data on
contribution collections.
• Employers and members can readily access the electronic contribution
collection system and e-SOA should they need to review and update SSS
49
 information, like in cases where an employer has a newly-hired or separated
employee, or to change the preferred applicable period of payment, or the
amount of contribution.
• As mandatory My.SSS registration is a pre-requisite, employers and members
will enjoy a range of electronic services that will no longer require them to
visit SSS offices personally, thereby saving them time, money, and effort.
Disadvantage:
• Some members may find it difficult to register online in the My.SSS facility
such as those who live in far-flung areas where internet access may be
limited, or unavailable, and those who do not have internet access, or others
who are not acquainted in using computers and other gadgets. Hence, they
may have difficulty in complying with the mandatory online registration.
6. How can members and employers with no internet access or those
unfamiliar with technology comply with the mandatory MY.SSS registration?
Employers and members may go to the nearest SSS branch e-Center or email
onlineserviceassistance@sss.gov.ph and seek assistance in creating their My.SSS
accounts.
For any other concerns, they may call the SSS Call Center at 920-6446 to 55,
or email PRNhelpline@sss.gov.ph for assistance in the issuance of their PRN.
7. Final reminders to all SSS members and employers
Not only will RTPC allow immediate posting of SSS member contributions,
it will also avoid undue delays in the processing of benefits and loans. SSS hopes
that with the full support of the members, employers, and collection partners,
the RTPC Project will pave the way to similar service improvements in the future.
Thus, the SSS calls on members and employers to register in My.SSS to
access their e-CCL or SOA and PRN for the payment of their contributions.
For further questions, clarifications, and request for assistance, please do
not hesitate to call the SSS Hotline at 920-6446 to 55, or email PRNHelpline@
sss.gov.ph (for PRN-issuance) or onlineserviceassistance@sss.gov.ph (for My.SSS
concerns).
50
My.SSS FAQs
(Frequently Asked Questions)
1. What shall I do if I cannot submit my registration information and instead
see an error message that says, “CRN/SSS Number has already been registered”?
How can I verify the status of my registration, or in case of failed registration?
You may seek assistance from the nearest SSS branch or call the SSS
Hotline at 920-6446 to 55, available 24 hours from Monday to Friday (except
during holidays). You may also email us at onlineserviceassistance@sss.gov.ph or
message us on the Philippine Social Security System Facebook Page.
2. What shall I do if I cannot submit my registration information and instead
see an error message that says, “User ID already exists” or “Email address
already exists”?
Registration at My.SSS requires designation of a unique User ID and email
address, hence, you need to select a different User ID and email address in case
the ones you are submitting already exists or have already been taken.
3. What will I do if I forgot my password or User ID?
You may retrieve these
provided your account is not
blocked and your registered email
is still active. To retrieve your
password or User ID, click the link
“Forgot User ID or Password?”.
This is found in the Member/
Employer Log-in box. To retrieve

your password, enter your user ID
or to retrieve your user ID, input
your registered email address.
In case of blocked access due
to five (5) consecutive incorrect
password entries, receipt of an “Invalid User ID/password” error prompt, or
password expiration, you may request for a password reset by calling the SSS
Hotline at 926-6446 to 55, available 24 hours from Monday to Friday (except
during holidays). You may also email us at onlineserviceassistance@sss.gov.ph or
message us on the Philippine Social Security System Facebook Page.
51
 If the email address that you registered is no longer active, but you can still
log-in to your account, you may use the “Update Contact Info” link under the
Member’s Profile menu of your My.SSS account homepage to input a new and
valid email address. If you can no longer access your registered email address,
then you should create a new email account and seek assistance by getting in
touch with the nearest SSS branch office or calling the SSS Hotline at 920-6446
to 55, available 24 hours from Monday to Friday (except during holidays). You
may also e-mail us at onlineserviceassistance@sss.gov.ph or message us on the
Philippine Social Security System Facebook Page.
SECURITY AND PRIVACY CONCERNS
1. How secure is my access to My.SSS?
The process of user registration ensures that access to SS records are given
to rightful members. In addition, once the member has successfully logged-
in to the SSS website, communication link is protected through a secure http
communications protocol. You can also click on the padlock symbol at the right
side of the address bar or the status bar to verify the website.

2. Can anybody else access my account through My.SSS?

No, unless you give your User ID and password to somebody else. The User
ID and password allow SSS to identify you as the valid owner of the web account.

5. What will I do if I need to change my designated User ID?

Once registration is approved, your designated User ID becomes your
permanent log-in identification in the SSS website. If you deem it extremely
necessary to change your designated User ID, you will need to submit a formal
letter to the nearest SSS branch or via email to onlineserviceassistance@sss.gov.
ph stating the reason for change, together with scanned copies of your SSS UMID
Card or any two (2) valid IDs.

6. What will the employer do if it has changed its registered company email
REMEMBER
address or if the designated authorized signatory gets separated from the In case you encounter a problem with your
company and its My.SSS account can no longer be accessed? MY.SSS Account, get in touch with the
Send scanned copies of the following documents to onlineserviceassistance@ nearest SSS branch office, or contact us
sss.gov.ph: through the SSS Hotline at 920-6446 to
A. Letter requesting for change of User ID, company email address, or 55, available 24 hours, Monday to Friday
authorized signatory (except during holidays), through email at
• Must indicate the full name, SS Number and personal email address of the onlineserviceassistance@sss.gov.ph or
designated authorized signatory (if for updating of authorized signatory). message us on the Philippine Social Security
• Signed by the person granting authority appearing in Specimen Signature System Facebook Page.
Card (SS Form L-501)
B. SS ID card or any two (2) valid IDs of the designated authorized signatory
C. Valid SS Form L-501 (with one year validity from receipt date of SSS branch)
• Must be stamped-received by your SSS servicing branch
• Must include the name of the designated authorized signatory/-ies

52 53
 TEXT-SSS FAQs b. To inquire on Loan Status, key in:

(Frequently Asked Questions)

SSS LOANSTAT <SSNUMBER> <PIN>
1. What is Text-SSS?
Ex. SSS LOANSTAT 3375009813 1026
Text-SSS is a text-based information service that allows a member to check
on his/her SSS contributions, benefits and loans, inquire on SSS-related matters, Send to 2600
as well as send feedback on SSS concerns – all through short messaging service
(SMS) on mobile phones. c. To inquire on Loan Balance, key in:

2. How can a member register with Text-SSS?

SSS LOANBAL <SSNUMBER> <PIN>
A member can register by creating a text message using the format below
and sending it to 2600: Ex. SSS LOANBAL 3375009813 1026
Send to 2600
SSS REG <SSNUMBER> <BDAYmm/dd/yyy>
Ex. SSS REG 3375009813 10/26/1979 d. To retrieve PIN, key in:

Upon successful registration, the system will send a text message informing
the member of his/her unique system-generated Personal Identification Number SSS RESET <SSNUMBER>
(PIN), which will be required in inquiries sent to the Text-SSS facility (2600). <BDAYmm/dd/yyyy>
3. How much is the service fee? Ex. SSS RESET 3375009813 10/26/1979
The service fee is P2.50 for Globe and Smart subscribers, and P2.00 for Sun Send to 2600
Cellular subscribers.
e. To inquire on the different Commands, key in:
4. How can one inquire about his/her contributions, loan status and loan
balance, and other concerns?
a. To inquire on Contributions, key in:
SSS HELP
Send to 2600

SSS CONTRIB <SSNUMBER> <PIN> f. To send Feedback, key in:

Ex. SSS CONTRIB 3375009813 1026

Send to 2600
SSS FEEDBACK <SSNUMBER>
<Concern/Inquiry/Comment>
Ex. SSS FEEDBACK 3375009813
Contri not posted
Send to 2600

54 55
g. To know the nearest SSS branch, key in: j. To know the Documents required in filing a Benefit Claim, key in:

SSS BRANCH <City> or SSS DOC Sickness

<Postal Code> SSS DOC Maternity
Ex. SSS BRANCH MANILA or
SSS DOC ECMed
SSS BRANCH 1100
Send to 2600 SSS DOC Disability
SSS DOC Death
h. To get requirements on SSS ID, Overseas Filipino Workers (OFWs), Self- SSS DOC Funeral
Employed (SE), Voluntary Member (VM) and change in Membership
Data, key in: Send to 2600

k. To get requirements for Retirement at less than 65 years old, key in:
SSS ID SSS SELF
SSS OFW SSS CHANGE
SSS VOL SSS DOC Retirement
Send to 2600
Send to 2600
l. To get requirements for Retirement with Minor Dependent, key in:
i. To check Claim Status, key in:

SSS DOC Retirement Minor

SSS STATUS Sickness <SSNUMBER> <PIN> Send to 2600
SSS STATUS Maternity <SSNUMBER> <PIN>
SSS STATUS ECMed <SSNUMBER> <PIN>
SSS STATUS Disability <SSNUMBER> <PIN>
SSS STATUS Retirement <SSNUMBER> <PIN>
SSS STATUS Death <SSNUMBER> <PIN>
SSS STATUS Funeral <SSNUMBER> <PIN>
Ex. SSS STATUS Funeral 3375009813 1026
Send to 2600

56 57
NOTES NOTES

58 59
Published by the SSS Corporate Communications Dept.
Version 1 (February 2018)
Website: www.sss.gov.ph
Telephone Nos.: 920-6446 to 55, 917-7777
Email: member_relations@sss.gov.ph