A

PROJECT REPROT
ON
Enterprise Analysis & Desk Research
For
INFOSYS

Submitted To
Savitribai Phule Pune University
&
Dr. D. Y. Patil Institute of Management and Research

Submitted By
1. Divyavadan Mate (30)
2. Shivam Shankarwar (54)
3. Lavesh Thanekar (77)
4. Bhakti Gugale (78)
5. Bhargavi Parab (79)
6. Gautami Shroff (84)

Under the Guidance of

DR. VISHAL WADAJKAR SIR
MR. ABHIJEET PATIL SIR

In the academic year 2020-2021

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 DECLARATION
We, the undersigned, hereby declare that the project report on INFOSYS Company is
being submitted, as a part of Desk Research of MBA Semester I, to Dr. D. Y. Patil Institute of
Management and Research.

It is an authentic record of our genuine work done under the guidance of Dr.Vishal
Wadajkar sir & Mr. Abhijeet Patil sir who taught us Enterprise Analysis Desk Research. We
assert the statements made and conclusions drawn are an outcome of our research work.

We further declare that

I. The work contained in the report is original and has been done by us under the general
supervision of the faculty member.
II. We have followed the report guidelines provided by the institute in writing.
III. We certify that this report is our own work, based on our study and/or research. We have
acknowledged all material and sources used in its preparation, whether they are books,
articles, reports, lecture notes, and any other kind of document, electronic or personal
communication.

1. Divyavadan Mate (30) Sign:

2. Shivam Shankarwar (54) Sign:
3. Lavesh Thanekar (77) Sign:
4. Bhakti Gugale (78) Sign:
5. Bhargavi Parab (79) Sign:
6. Gautami Shroff (84) Sign:
Date: 5th April 2021 MBA, Semester I

Place: Pune

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 ACKNOWLEDGEMENT
In performing our assignment, we had to take the help and guideline of some respected persons,
who deserve our greatest gratitude. The completion of this assignment gives us much Pleasure. We would
like to show our gratitude to Dr. Vishal Wadajkar sir and Mr. Abhijeet Patil sir for giving us a good
guideline for assignment throughout numerous consultations. We would also like to expand our deepest
gratitude to all those who have directly and indirectly guided us in writing this assignment.

In addition, a thank you to Professor Dr. Vishal Wadajkar sir & Mr. Abhijeet
Patil sir, who introduced us to the Methodology of work, and whose passion for the
“underlying structures” had lasting effect We also thank the University of Pune
(Savitribai Phule Pune University) for consent to include copyrighted pictures as a part
of our paper.

Many people, especially our team members itself, have made valuable comment
suggestions on this proposal which gave us an inspiration to improve our assignment. We thank
all the people for their help directly and indirectly to complete our assignment

1. Divyavadan Mate (30)

2. Shivam Shankarwar (54)
3. Lavesh Thanekar (77)
4. Bhakti Gugale (78)
5. Bhargavi Parab (79)
6. Gautami Shroff (84)
Date: 5th April 2021 MBA, Semester I

Place: Pune

3
 List of Table

Table Name Page No.

No.
1 Infosys Organizational Overview 9

2 Infosys CSR Spends 13

3 Infosys STP 33

4 Overview of Infosys's Acquisitions 39

5 Infosys annual Revenue 45

6 Infosys annual Net Profit 46

7 Infosys annual Market Capitalization 47

8 Annual high/low figure Share Prices 50

9 Share Holding Pattern 52

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 List of Figure/Chart

Table Name Page No.

No.
1 Graphical Presentation of Product market share 36

2 Graphical Representation of Revenue 37

3 Graphical Representation of Infosys annual revenue 45

4 Graphical Representation of Infosys annual Net profit 46

5 Graphical Representation of Infosys annual Market Capitalization 48

6 Chart of % Share Holding 52

7 Chart of number of Share Holders 52

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 INDEX

Sr. Name Page No.

No.
1 History and Background 7

2 Organization 17

3 Markets 32

4 Financials 45

5 Governance 53

6 Key finding/observation & learning from the task carried out 57

7 Conclusion 58

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 1. HISTORY AND BACKGROUND

INTRODUCTION ON INFOSYS

Infosys was founded by seven engineers in Pune, Maharashtra, India with an initial capital of
$250 in 1981. It was registered as Infosys Consultants Private Limited on 2nd
July 1981. In 1983, it relocated its office to Bangalore, Karnataka, India.

The company changed its name to Infosys Technologies Private Limited in

April 1992 and to Infosys Technologies Limited when it became a public
limited company in June 1992. It was later renamed to Infosys Limited in June 2011.

Infosys Limited is an Indian multinational information technology company that

provides business consulting, information technology and outsourcing services. The company is
headquartered in Bangalore. Infosys is the second-largest Indian IT company after Tata
Consultancy Services by 2020 revenue figures and the 602nd largest public company in the
world as per Forbes Global 2000 ranking. On 31 December 2020, its marketcapitalization was
$71.92 billion. The credit rating of the company is A− (rating by Standard & Poor's).

Infosys is a global leader in next-generation digital services and consulting. We enable

clients in 46 countries to navigate their digital transformation.

With nearly four decades of experience in managing the systems and workings of global
enterprises, we expertly steer our clients through their digital journey. We do it by enabling the
enterprise with an AI-powered core that helps prioritize the execution of change. We also
empower the business with agile digital at scale to deliver unprecedented levels of performance
and customer delight. Our always-on learning agenda drives their continuous improvement
through building and transferring digital skills, expertise, and ideas from our innovation
ecosystem.

HISTORY

Established in 1981, Infosys is a NYSE listed global consulting and IT services company
with more than 249k employees. From a capital of US$250, we have grown to become a

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US$13.15 billion (LTM Q3 FY21 revenues) company with a market capitalization of
approximately US$ 72.2 billion. In our journey of over 39 years, we have catalysed some of the
major changes that have led to India's emergence as the global destination for software services
talent. We pioneered the Global Delivery Model and became the first IT Company from India to
be listed on NASDAQ. Our employee stock options program created some of India's first
salaried millionaires.

VISION AND MISSION OF INFOSYS COMPANY

INFOSYS VISION -

“To be a globally respected corporation that provides best-of-breed business solutions,

leveraging technology, delivered by best-in-class people.”

Infosys does not just want to be a corporation which just focuses on increasing its
business and revenue, rather its vision is to be a corporation which provides best business
solution by indulging best talented people and eventually to become a reputed and respected
corporation.

INFOSYS’ MISSION -

“To achieve our objectives in an environment of fairness, honesty, and courtesy towards
our clients, employees, vendors and society at large.”

Infosys focuses on maintaining fairness, honesty and courtesy towards their clients,
employees, vendors and society in their path of achieving their objective. They believe that these
three key aspects were the main factors in achieving their vision.

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INFOSYS’ ORGANISATIONAL OVERVIEW

NAME Infosys Limited

INDUSTRY IT Services, IT Consulting

N.R. Narayana Murthy, Nandan Nilekani, S. Gopalakrishnan,

FOUNDER
S. D. Shibulal, K. Dinesh, N. S. Raghavan, Ashok Arora

ESTABLISHMENT 7th July 1981

YEAR

TOTAL REVENUE ₹93,594 crore

HEAD QUARTERS Bangalore, Karnataka, India

KEY PEOPLE Nandan Nilekani, Salil Parekh

TYPE Public

CHAIRMAN OF INFOSYS LIMITED

Nandan Nilekani is the Co-founder and Chairman of EkStep, a not-for-profit effort to

create a learner centric, technology based platform to improve basic literacy and numeracy for
millions of children. He was most recently the Chairman of the Unique Identification Authority
of India (UIDAI) in the rank of a Cabinet Minister. Nandan Nilekani was previously the Co-
chairman, Infosys Technologies Limited, which he co-founded in 1981.

Born in Bengaluru, Nilekani received his Bachelor’s degree from IIT, Bombay. Fortune
magazine conferred him with “Asia’s Businessman of the Year 2003”. In 2005, he received the
prestigious Joseph Schumpeter prize for innovative services in economy, economic sciences and
politics. In 2006, he was awarded the Padma Bhushan. He was also named Businessman of the
Year by Forbes Asia. Time magazine listed him as one of the 100 most influential people in the
world in 2006 and 2009. Foreign Policy magazine listed him as one of the Top 100 Global

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Thinkers in 2010. He won The Economist Social and Economic Innovation Award for his
leadership of India’s Unique Identification initiative (Aadhaar). In 2017, he received the Lifetime
Achievement Award from E&Y. CNBC-TV 18 conferred India Business Leader award for
outstanding contribution to the Indian economy in 2017 and he also received the 22nd Nikkei
Asia Prize for Economic and Business Innovation, 2017.

Nandan Nilekani is the author of “Imagining India” and co-authored his second book
with Viral Shah, “Rebooting India: Realizing a Billion Aspirations”.

CEO AND MD OF INFOSYS

Salil Parekh, as Chief Executive Officer and Managing Director, sets and evolves the
strategic direction for the company and its portfolio of offerings, while nurturing a strong
leadership team to drive its execution. Salil has nearly three decades of global experience in the
IT services industry with a strong track record of driving digital transformation for enterprises,
executing business turnarounds and managing successful acquisitions.

Earlier, Salil was a member of the Group Executive Board at Capgemini, where he held
several leadership positions for 25 years. He was responsible for overseeing a business cluster
comprising Application Services, Cloud Infrastructure Services, and Sogeti.He was responsible
for the strategy and execution of these businesses - setting direction and enabling rapid client
adoption. He was also the Chairman of Capgemini’s North America Executive Council

He holds Master of Engineering degrees in Computer Science and Mechanical

Engineering from Cornell University, and a Bachelor of Technology degree in Aeronautical
Engineering from the Indian Institute of Technology, Bombay.

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 MEMBERS OF BOARD OF DIRECTOR

EXECUTIVE MEMBERS OF THE BOARD

Pravin Rao
Salil Parekh
CHIEF OPERATING OFFICER
CHIEF EXECUTIVE OFFICER
AND WHOLE-TIME DIRECTOR
AND MANAGING DIRECTOR

CO-FOUNDER AND CHAIRMAN OF THE BOARD

Nandan M. Nilekani

LEAD INDEPENDENT DIRECTOR

Kiran Mazumdar-Shaw

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INDEPENDENT DIRECTORS

Michael Gibbs
D. Sundaram

Uri Levine Bobby Parikh

Chitra Nayak

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CSR INITIATIVES

Infosys Limited (‘Infosys’ or ‘the Company’) has been an early adopter of Corporate
Social Responsibility (‘CSR’) initiatives. Along with sustained economic performance,
environmental and social stewardship is also a key factor for holistic business growth. We
established the Infosys Foundation in 1996 as a not-for-profit nodal body aimed at providing a
dedicated approach to community development and also to fulfil our CSR commitments. Infosys
Foundation works towards removing malnutrition, improving healthcare infrastructure,
supporting primary education, rehabilitating abandoned women and children, and preserving
Indian art and culture. Infosys Foundation partners with non-government organizations (NGOs)
to make a difference among local communities. The Company’s focus has always been to
contribute to the sustainable development of the society and environment, and to make our planet
a better place for future generations.

Infosys CSR Spends -

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Healthcare

Destitute Care Centre – AIIMS Partnership

Underprivileged cancer patients often have to look for temporary shelters along with family
members who accompany them at the National Cancer Institute (NCI) of the All India Institute
of Medical Sciences (AIIMS), Jhajjar, and Haryana. To support such patients and their families,
the Infosys Foundation collaborated with the hospital to build an 800-bed Dharamshala inside
the campus.

Providing Basic Healthcare

Women in Jharkhand are way behind compared to the entire country as the state is mostly
a tribal region with inaccessible areas and villages untouched by technology. Jan Chetna Manch,
Bokaro (JCMB) has been working for several years on women’s health, financial independence
and empowerment in rural areas around the steel-manufacturing town of Jharkhand. The shared
goal of Women Empowerment made Infosys Foundation support JCMB using Infosys CSR
Funds and leadership acumen. The initiative has gotten new wheels and is going to create
maximum impact in the below-mentioned areas.

Education

Making Engineering Students Employable

Infosys Foundation started the Spark-IT program in September 2014. Specifically for
engineering students, the three-month course aimed to provide technology and communication
skills training to those who consistently performed well academically. The program received a
tremendous response and attracted applicants from all over the country. Infosys Foundation also
tied up with a number of institutes in Delhi, Hyderabad, and Pune in order to gain a wider reach

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Sustainable Projects

Carbon Offset Program

In 2011, Infosys made a commitment to become carbon neutral. Since then, we have been
relentlessly working towards this goal. This year, the United Nations recognized their
achievements under the carbon-neutral program. Infosys received the 2019 UN Global Climate
Action Award under the ‘Climate Neutral Now’ category at the UN Climate Change Conference,
COP25, in Madrid, Spain. Infosys became the first Indian company to achieve this distinction.
They were recognized not only for their innovative solutions to address climate change, but also
for their approach of integrating sustainable development goals such as poverty alleviation,
gender equality, and economic opportunity in their climate action initiatives.

COVID-19 Relief Measures

The first COVID-19 case in India was reported on January 30, 2020, and the first death in
India due to COVID-19 happened on March 12. On March 30, 2019, Infosys Foundation
announced 100 crore support for COVID-19 relief efforts. Of the amount committed, 50 crores
were donated to the PM CARES Fund to supplement the government’s pan-India relief efforts.
To provide ventilators, testing kits and PPE for frontline healthcare worker

The Foundation identified the immediate requirements at various hospitals engaged in the
fight against COVID-19 and stepped in to help. Medical equipment and infrastructures such as
ventilators, patient monitoring systems, viral transport media, N95 masks, other masks, non-
contact infrared thermometers, medical gas pipelines and gas manifold systems and PPE kits
have been provided pan- India to hospitals. These include Command Hospital (R&R) in
Bengaluru, 7 Air Force Hospital in Kanpur, 11 Air Force Hospital in Ghaziabad, Military
hospital in Belgaum, Chinmaya Mission Hospital, Bowring and Lady Curzon Medical College &
Research Institute, Sri Jayadeva Institute of Cardiovascular Sciences and Research in Bengaluru,
and Government Civil Hospital in Pune.

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Access to food and nutrition for the poor

The Foundation also recognized the need to take care of the poor and underprivileged,
daily wagers whose livelihoods were impacted. Provisions, supplies and hygiene kits were
arranged to reach such sections, and healthcare workers, through many partner organizations.
The contributions were delivered through Sri Ramakrishna Sevashrama, Pavagada, Karnataka;
Deseeya Sevabharathi, Kerala; Arpan Trust, Chandigarh; Ramakrishna Mission, Karnataka,
Meghalaya and Arunachal Pradesh; The Akshaya Patra Foundation, pan-India; NASSCOM
Foundation, Karnataka, Maharashtra, Telangana and NCR; Maha Vimochana Trust, Chennai;
CII Foundation, Maharashtra; Deenabandhu Trust, Karnataka; South Western Railways,
Hubballi; Police Department, Mangalore Zone; Rama Vikas Society, north Karnataka; Seva
Bharathi, Theni, TamilNadu; Rashtriya Sewa Bharati, pan- India; Mysore Zoo, CUPA,
Sarvoham Trust and the Voice of Stray Dogs (towards the feeding of animals).

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 2. ORGANISATION

ORGANISATIONAL STRUCTURE

Organizational structure is the formal arrangements of jobs within an organization

A structure depends entirely on the organization's objectives and the strategy chosen to
achieve them. In a centralized structure, the decision making power is concentrated in the top
layer of the management and tight control is exercised over departments and divisions. In a
decentralized structure, the decision making power is distributed and the departments and
divisions have varying degrees of autonomy. An organizational chart illustrates the
organizational structure. Why Have a Structure

•All businesses have to organize what they do

•A clear structure makes it easier to see which part of the business does what

•There are many ways to structure a business

Organizational structure followed in Infosys is a Functional Structure. It is the most

common organizational structures used by many Companies. Under this structure, company will
be organized into three main functions (Global sales function, Global delivery function and
business enabling functions). In Infosys divides the industry verticals into following five
segments

•Financial Services Segment

•Manufacturing Segment

•Retail Segment

•Energy, Utilities, Communications & Services Segment

•Life Sciences, Healthcare & Insurance Segment.

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 Functional structures are proved to operate well in stable environments where business
strategies are less inclined to changes or dynamism, the amount of bureaucracy makes it tough
for organizations to respond to changes in the market quickly.It also conducts Career
development practice to help employees to showcase their skills, providing career guidance and
career development activities.

Infosys provides strong property rights to its employees by providing employee stock
option plans. Top management was given profit sharing plans based on the company
performance as incentives. ESOP’s usually guarantee long term employment. But later Infosys
withdrew the stock options plan due to various complexities and accounting challenges.

Infosys also provides health and pension benefits, but not at a very lucrative scale. It is in
line with the government policies.

For its employees, Long term employment recognition and benefits like Pension Plans,
Group Medical Policy, Accident Policy, Bonus, Annual Medical Check-ups, Budgets for
quarterly team lunch, Annual outings as part of team building activities and flexible work hours.
In addition to the above mentioned benefits, Managers and employees above in the hierarchy
level also get these additional benefits – Large salaries, Company vehicle with fuel and driver
charges.

GEOGRAPHICALFOOTPRINT:

Infosys has 82 sales and marketing offices and 123 development centers across the world
as of 31 March 2018, with major presence in India, United States, China, Australia, Japan,
Middle East and Europe.

In 2019, 60%, 24%, and 3% of its revenues were derived from projects in North America,
Europe, and India, respectively. The remaining 13% of revenues were derived from the rest of
the world.

The remaining 13% of revenues were derived from the rest of the world

•The company is headquartered in Bangalore, Karnataka, India. On 31 December 2020, its

market capitalization was $71.92 billion.

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•With nearly four decades of experience in managing the systems and workings of global
enterprises they expertly steer clients through their digital journey.

•They do it by enabling the enterprise with an AI-powered core that helps prioritize the execution
of change

•Also empower the business with agile digital at scale to deliver unprecedented levels of
performance and customer delight.

•Always-on learning agenda drives their continuous improvement through building and
transferring digital skills, expertise, and ideas from innovation ecosystem.

•Infosys has about 39+ Years of Experience in IT and Consulting field along with total revenue
of worth US$ 13.1 billion.

Infosys has global presence through its 50 offices and development centers spread across
India, China, Australia, the Czech Republic, Poland, the UK, Canada and Japan. Infosys and its
subsidiaries have 133,560 employees as on June 30, 2011. Infosys’s Finacle is Universal banking
solution that caters to core banking, e–banking, Islamic banking, treasury, wealth management
and CRM requirements of retail, corporate and global banks. It is used by over 106 banks across
61countries,namely UK US, China, Taiwan, Hong Kong, India, Zimbabwe, Saudi Arabia,
Maldives, Nepal, etc. It has branches both in India and globally, with having its offices at major
cities.

Offices in India:

Bangalore (Headquarters), New Delhi, Mumbai, Pune, Hyderabad, Mysore, Chandigarh,

Chennai, Kerala, etc.

Offices Overseas:

California, Germany, Canada, France, Hong Kong, UK, UAE, Russia, etc.

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QUALITY MANAGEMENT CERTIFICATIONS:

BS 15000 Certification

Infosys Technologies Limited announced today that its Infrastructure Management

Services (IMS) practice has been recommended for the BS15000 certification by DNV (Det
Norske Veritas). Infosys' IMS practice provides IT Service Management for clients world-wide.
Services include Process consulting, Data Center management, Technical support and
Application Support services.

COPC-2000®CSP Standard Certification

Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, today
announced that it has been awarded COPC-2000® CSP Standard Version 4.1 certification for
selected client programs - in the telecom order entry and order validation processes. COPC-
2000® CSP Standard is a performance management framework that is considered a valued
strategy for implementing contact center best practices that improve performance in customer
satisfaction and service, inbound and outbound sales, service dispatch, collections, retention,
remittance processing, fulfillment, and other service operations.

e-SCM-SP Capability Level 5 Certificate

Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, today
announced that it has earned the highest rating, Level 5, for the e-Sourcing Capability Model
(eSCM–SP:v2.0) by Carnegie Mellon University's IT Services Qualification Center (ITSqc).

Infosys BPO is the second company in India and third, globally, to be certified a Level 5
eSCM-SP provider. The certification validates that the company has implemented recognized
best practices for the eSourcing industry and demonstrated a sustained commitment to
improvement. Infosys BPO was certified at Level 4 in its first evaluation in 2007.

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ISO 27701 Accredited Certification

Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting,
today announced that it has been awarded the accredited certification on ISO 27701, the
international standard on data privacy, by Bureau Veritas Certification (BVC). Infosys is one of
the first companies in the world to have earned this certification with accreditation.

The ISO 27701 standard provides an overarching framework on Privacy Information

Management Systems (PIMS), to help companies fine-tune their data privacy practices and keep
pace with the changing privacy threat and regulatory landscape through a rigorous risk and
compliance driven approach, while being focused on measurement and continuous improvement.
This is the world’s first International Standard on PIMS and incorporates a mapping against the
requirements of EU GDPR - considered the gold standard in data privacy laws. Being certified to
this global standard demonstrates Infosys’ ability to effectively and consistently deliver solutions
and services to clients in compliance with data privacy regulations and contractual requirements
in applicable countries.

PCI Data Security Standards Certification

Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, today
announced being certified compliant with the Payment Card Industry's Data Security standards
V1.2.1 (PCI-DSS). The certification affirms Infosys BPO's commitment to a strong data
protection and information management strategy and places it among a handful of 3rd party
service providers around the globe to have achieved this distinction.

PCI-DSS is a comprehensive set of standards that require merchants and service

providers that store, process, or transmit customer payment card data to adhere to strict
information security controls and processes. The certification involves verification of the
implementation of a number of mandated control objectives that are specific to technology
design, network and physical data security.

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INITIATIVES TOWARDS GENDER DIVERSITY AND SOCIAL INCLUSION:

IWIN (Infosys Women’s Inclusivity Network)

The leadership vision is to promote a gender sensitive and inclusive work environment in its
offices world over. Based on this vision, (IWIN) has 3 Key imperatives:

• Create a gender sensitive and inclusive work environment, thereby making Infosys the
employer of choice by women.

• Help women in their career lifecycles through support groups and policies, thereby
enhancing retention.

• Develop women for managerial and leadership roles, thereby maintaining gender ratios at
all levels in the organization.

D&I commitment

At Infosys, D&I charter draws inspiration from values and is contained in the first tenet
of Code of Conduct and Ethics, namely “Respecting Each Other,” and drives Equal Employment
Opportunity practices. They strive to provide a work environment free of discrimination and
harassment. As an equal opportunity employer all employment decisions are based on merit and
business needs. They comply with all applicable laws prohibiting discrimination or harassment
against any applicant or employee.

They do not discriminate or allow harassment on the basis of race, colour, religion,
disability, gender, national origin, sexual orientation, gender identity, gender expression, age,
genetic information, military status, or any other legally protected status. This policy applies to
all personnel actions, including but not limited to recruitment, hiring, placement, promotion,
transfer, separation, compensation, benefits, training and education.

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'Restart with Infosys'

This program aims to provide employees with an opportunity to rejoin the corporate
workforce and move their career forward. If an experienced professional who is currently on a
break and want to re-enter the business world and start contributing, this program is for them

Based on expertise, interests and skills set, they may either be offered a full-time
employment or a fixed term employment with Infosys. People will work with multidisciplinary
teams to deliver tangible business impact. The fixed term employment will also give an
opportunity to reskill and work on the latest tools and technologies.

Women Wizards Rule Technology (W2RT)

Organization has partnered National Association of Software and Service Companies

(NASSCOM) in conceptualizing and rolling out the Women Wizards Rule Technology (W2RT)
initiative for skilling 10,000 women in new and emerging technologies for India. Experts and
mentors from Infosys are also a part of this one-of-a-kind national skilling effort.

Return to Work post Maternity

A strong Return to Work post Maternity program has ensured a whopping 89% women
return to work post maternity.

The Infy Me App

Infosys’ new digital experience landscape for employees has a service called iMother,
designed to help women stay connected, relevant and inspired during this important stage of their
personal and professional lives.

The Family Matters

With growing demands in areas of both work and family, there is a need for networks at
the workplace for employees to connect and share and leverage the support of their peers and
colleagues. The Family Matters forum focuses on interactions with experts to strengthen learning
and awareness on a variety of topics from childcare, parenting, relationships, family health and
wellness and more.

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Childcare Facilities

Infosys offers a host of options for childcare from in-house facilities on campus, to
proximity tie ups and even network options for parents preferring childcare support close to their
homes.

IPRIDE ERG

The objectives of the ERG are enumerated below:

• To create a safe and inclusive workplace for employees

• To recognize the choice of individual to be ‘self’ and enable them bring their whole
selves to work
• To promote education and learning on sexual orientation and gender identity
• To foster an inclusive workplace through implementation of non-discrimination policies
at workplace.

Multicultural ERG

Provide an avenue for people that through background, experience or interest appreciate
the power of multicultural teams. While the scope of this membership is the Americas, vision is
to help build a global network of “world citizens” within Infosys. Raise cross-cultural awareness
by helping members better understand and celebrate other cultures. Use of this platform is to
establish an open and inclusive environment, create richer personal experiences and embrace
diversity to make better teams

Culture Café

Culture Café initiative is an effort to help Infoscions experience other cultures through
the audio visual medium.

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Culture Chat

Culture chat initiative is an effort to bridge the culture gaps between two cultures. The
objective is to enhance understanding of business culture as well as provide employees an
opportunity to interact with their colleagues in other locations and understand the nuances of
different cultures. It is also an excellent opportunity to build relationships with employees from
different locations.

Infyability

It is an employee resource group formed for employees with disability that aims to create
a safe, accessible and inclusive work environment. It addresses specific needs towards the
recruitment, development, engagement, growth, and retention of employees with disability by
promoting an inclusive workplace where skills and knowledge of each employee are valued and
respected. It also runs campaigns to raise awareness among employees and contributes to the
design of the Company’s disability inclusion strategy.

INITIATIVES TOWARDS ENVIRONMENT CONSERVATION:

Carbon Neutral Program

Infosys is building sustainable communities under its carbon neutral program. In 2011,
Infosys made a voluntary commitment to become carbon neutral. Since then, they built a carbon
neutral program based on energy efficiency to reduce emissions, renewable energy to avoid
emissions, and carbon offsetting to account for any remaining emissions.

As of FY2020, Infosys has a portfolio of eight community-based and end-to-end funded

offset projects involving biogas and efficient cook stoves for cooking as well as rural solar
electrification for lighting. These projects are spread across Karnataka, Ladhak, Maharashtra,
Rajasthan, and Orissa.

Their projects are helping rural India by directly benefitting over 102,000 families,
providing over 2400 rural jobs, and empowering women. The clean cooking technologies
provided through the projects are helping the families live a healthier life with cleaner indoor air.

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While these projects together will reduce over one million tons of CO2e during the project term,
contributing to climate change mitigation, they also contribute to 11 of the 17 UNSDGs.

Green Building Strategy

The LEED Green Building Rating System is a globally accepted benchmark for design,
construction, and operation of high-performance green buildings. Infosys has the largest building
area as LEED Platinum certified in the IT office space category. To make its campuses
sustainable and resource efficient, Infosys has followed a two pronged strategy since 2008 - to
design new buildings to the highest energy efficiency standards and implement deep retrofits in
old buildings. During the journey towards LEED certification, Infosys demonstrated success and
leadership in implementing sustainable operations strategies on existing buildings. The point of
greening existing buildings was to positively impact the environment through efficient
operations.

They have also received the LEED Platinum Existing Building certification for our
campuses in Bengaluru, Pune, Hyderabad, Bhubaneswar, Chandigarh, and Chennai. With LEED
Platinum & GRIHA- 5 Star we are now spanning a total area of 25.08 million sq. ft. An
additional 4.3 million sq.ft. of our ongoing projects is currently under green building
certification.

Avoid, reduce and recycle plastic’ approach

Infosys started its waste management journey in 2013, implementing an ‘avoid, reduce
and recycle plastic’ approach to fulfill the organizational goal of zero waste to landfill. This
entails a wide spectrum of initiatives, both internal and external.

Consciously replacing single-use consumables like paper cups and plates has led to a
95% avoidance rate. Through greater employee awareness and systemic interventions, we are
also reducing the per capita waste generation.

They have nine automated biogas systems with an installed capacity of 3,700 TPA to
treat food waste and the gas is utilized in food court kitchens. The yard waste from large
campuses is treated in eight organic waste converters that have an annual capacity of 2500 tons.

26
Bio Park:

When we started building this campus in 2007, our plan was to nurture indigenous
species and promote local flora. The rocky laterite bed posed a challenge for us to do so.

We studied the local flora and fauna in detail. As our Green Initiatives team gained more
knowledge on the subject, the idea of creating a bio-park within the campus emerged. Today, the
bio-park has close to 330 species of flora and many species of fauna.

INITIATIVES TOWARDS SOCIAL DEVELOPMENT

Infosys Foundation

Infosys Foundation USA today announced its CS for All community giving model, a new
private-public-community collaboration that builds on partnerships with the National Science
Foundation (NSF) and DonorsChoose.org to provide as many as 2,000 teachers with computer
science professional development.

Infosys Foundation USA and NSF have partnered to define an end-to-end approach to
computer science education, developing new evidence-based curricula along with sustainable
funding mechanisms to ensure teachers are trained effectively in computer science instruction.
NSF and Infosys Foundation USA have together committed $6 million to this effort

Infosys Science Foundation

The Infosys Science Foundation (ISF) will organize ‘Gnanadeepa’, a workshop for
middle school mathematics and science teachers from rural Karnataka, at the Infosys campus in
Mysore from August 2 to August 12, 2014. This program is aimed at providing teachers a four-
point framework that can be used to effectively convey any concept in mathematics and science
to students. The program is expected to have participation from 680 teachers from government
schools in rural Karnataka.

27
Infosys Knowledge Institute (IKI)

The Infosys Knowledge Institute (IKI) helps industry leaders develop a deeper
understanding of business and technology trends through compelling thought leadership. Their
researchers and subject matter experts provide a fact base that aids decision making on critical
business and technology issues.

The Infosys Knowledge Institute was established in 2018 to develop a deeper

understanding of business and technology, and how their relationship can create shareholder
value. The Knowledge Institute develops insights through primary and secondary research and
shares publicly through reports, management journals, articles, and other audio and video media
– showcasing our points of view, leading practices, and analysis on industry and technology
shifts and trends.

The Knowledge Institute research utilizes industry, functional, and technology expertise,
combined with the insight of business leaders. Current research focuses on four strategic themes:
digital talent and culture, stakeholder capitalism, platforms, and ecosystems, all in the context of
the pervasive impact of the COVID-19 pandemic. The Knowledge Institute also publishes
regularly on industry, function, and technology trends. Recent projects have included PLM in the
circular economy, systems design, assuring digital trust in manufacturing, explainable AI, and a
major report on the future of tennis. Our offices are located in Dallas, Bangalore, and London,
and supported by a global team.

CURRENT TALENT NEEDS:

Talent Readiness Index Score

Infosys analysed five key areas on how well respondent companies were positioned to meet
their talent needs: planning, hiring, training, incentives and workplace to create a Talent
Readiness Index score. The Talent Readiness Index stratifies enterprises into their respective
clusters – Followers, Challengers, Leaders

28
 • Followers: Have fewer approaches to develop talent and don’t measure their results or
effectiveness
• Challengers: Invest heavily in anywhere, anytime training; they still rely on traditional
sources for talent acquisition.
• Leaders: Build lifelong learning culture, and use it to retain top talent.

‘Infosys Talent Radar 2019.’

The report revealed several insightful findings, most importantly about the talent famine,
skills in high demand, the rising importance of soft skills and the barriers to talent transformation
across global enterprises. According to the research, although nearly all large enterprises are
pursuing improvement initiatives, digitizing the business is less about disruption and more about
meeting focused objectives which include better understanding of customers and markets (46%
of respondents), customer experience (45%), increasing productivity (40%), and employee
experience (35%).

Digital initiatives require people with sophisticated technical skills and the ability to
continually update those skills as cycles continue to shorten. The five technical skills in greatest
demand today are analytics (67% of digital initiatives), user experience (67%), automation
(61%), IT architecture (59%) and artificial intelligence (58%).

Digital projects are focused on creating superior customer and employee experiences, and
soft skills have become just as important as technical ones. Those in greatest demand are
teamwork (74% of digital initiatives), leadership (70%), and communication (68%). However,
our respondents seem to underestimate the relative importance of two soft skills: empathy (52%),
which is essential for design thinking, and learnability (56%), which is key to the continuous
personal and technical development essential for today’s digital talent. For both hard and soft
skills, the capabilities hardest to find and in greatest demand are analytics, communication, and
adaptability. However, the skills companies need most vary by industry and the types of digital
initiatives they are pursuing.

29
DIGITAL PRESENCE:

Infosys’ BPS subsidiary was established in 2002 and offers digital marketing services,
sales, fulfilment, F&A services, legal processing, HRO, customer management services,
knowledge services (KPO), sourcing, and procurement services. In 2012, it carved out a separate
practice called Digital BPS Services (Infosys Digital) to provide a wider range of digital
marketing services. Currently, it offers digital marketing campaign and content management
services, analytics, and consulting.

Infosys has ~5k employees in 30 locations in 15 countries, providing managed services to

~40 digital marketing clients. It has an additional ~25 clients for its digital marketing analytics
services, and multiple projects for marketing consulting, delivered via its consulting practice.

Infosys has made various investments and acquisitions in machine learning, data
wrangling, NLP, and automation providers, with use cases for marketing. In particular, in June
2015, it acquired Kallidus Inc. (operating as Skava) and its affiliate for $120m. Skava provides
digital experience software solutions including e-commerce and instore shopping experiences to
the retail sector, including mobile wallets, apps, and web stores. Skava is headquartered in San
Francisco, with offices in Atlanta, New York, London, and Coimbatore, India. In August 2017,
Infosys acquired London based digital innovation, product design, and customer experience
studio, Brilliant Basics for estimated £7.5m.

Digital Factory

Infosys has a dedicated Digital Factory offering which incorporates digital sales,
marketing, and aftersales support. Services such as content management, digital marketing
operations enhancement, analytics, and automation are offered under the Digital Factory. Infosys
Digital starts digital marketing transformation engagements with a design thinking workshop to
identify opportunities for digital enablement, followed by a consulting stage for the optimization
of the UI, provided by Infosys' Consulting practice, often as standalone projects. Next, Infosys
consultants advise on the technological infrastructure to support the transformation and create the
business case for the proposed implementation. Finally, on behalf of the client, Infosys runs
digital programs such as display advertising, paid social management, search, and email
campaigns; and manages web presence such as global and local websites, intranet site, social

30
media properties, and e-commerce sites. For ecommerce sites, it provides catalog management
including translation and localization. For example, for a British pharmaceutical company
Infosys manages ~100 websites (and ~500 microsites spread globally, which the provider
translates and localizes using its internal nearshore resources). When the requirement is for new
content creation, the provider uses external providers such as TransPerfect. Working with the
client, Infosys customized the Brandage platform to manage the digital asset library, reusing
templates, and repurposing and tagging content.

In campaign management, Infosys offers marketing back-office services such as SEO,

SEM, and PPC campaign setup, directly serving clients or the clients' ad agencies. It also offers
help with launch, positioning, and advice on improving the conversion rates for online ads, by
using dedicated staff for the different search engines: ~200 for Yahoo and ~100 for Microsoft
(Bing).

Infosys' analytics services for digital marketing clients include reporting and dash
boarding, gathering data to generate insights (using tools such as Omniture), and NLP and
cognitive analytics. Insight generation is often bundled with campaign management, where
Infosys analyses conversion rates, bounce rates, and open rates. It also offers analytics as a
separate service, primarily social media analytics to B2C clients.

Genome:

In 2016, Infosys developed a cognitive based toolbox to drive digital spending

effectiveness. The toolbox, called Customer Genome, utilizes Infosys' modular AI platform, Nia.
Customer Genome supports the 'data to insights' process for the retail sector, by analysing data
from different entities of the customer interaction, such as the company tracking history of the
website experience, e-commerce and order management systems, and the HR database. It brings
the information together and processes it using a UI based information modeling tool. It creates
networked data products for the various customer dimensions and employs prefabricated
customer DNA to analyse the frequency of purchase, monetary value, recentness of complaints,
frequency of browsing, and social media interaction.

31
 3. MARKETS:

MAJOR CUSTOMERS AND CUSTOMER SEGMENT:

Clients:

Infosys has umpteen numbers of clients. Very few people would have the complete list (the
aristocrats of Infy). Some names that I have come across are-

• ICICI Bank Daimler Mercedes-Benz

• HSBC BANK Bank of America

• Goldman Sachs Johnson and Johnson

• Air National Guard American Management Systems

• Accenture Andrews Air Force Base

• Astoria Federal Savings & Loan Avis Rent A Car

• Berman Blake Associates Brookhaven National Lab.

• Defence Logistics Agency Deloitte and Touché

• Department of Energy Deutsche Bank

• Ernst& Young

• HPIBM Corporation

• Kirin Security U.S. Army

• U.S. Navy Walden’s Business Environment

More than 90% of Infosys' business is repeat that is they do business with the same
customers. It is very rare that a customer is dissatisfied and leaves for other notable tech giants.

Infosys is an India based leading technology and consulting solutions company

serving clients worldwide. Infosys Limited provides business solutions and consulting in its
marketing mix to various industries like pharmacy, insurance, mass media, transport services,
retail, manufacturing, banking, defense, energy, etc. Infosys manages, administers and apply
Information technology function; also it crunches data for these companies. It develops software
which isspecialized to the needs of the business. Also, maintains and further develops this

32
software. Infosys also provides corporate governance data, analytics like that of sentiment
analysis to different companies to see how consumers are reacting to the products. Recently, the
two units of Infosys Lodestone and Management Consulting Services have come together under
the banner of Infosys Consulting brand.

Infosys STP

Infosys Segmentation Enterprises seeking IT solutions

Infosys Target Market Large Enterprises who have IT budget and needs

Infosys Positioning Not only IT solution but transformation of business for better

Infosys is involved in software development tailored to the needs of the client,

ISP providers, interactive data access and analytics. Also online database management. At
Infosys there are units like BPOs and LPO, etc. where clients are divided on the basis of their
functional need. Zero Distance is a framework followed at Infosys which stands for eliminating
all gaps between the client, his needs and the employee working on it so the processes are faster,
more apt and streamlined to client needs. This leads to increased customer satisfaction. Infosys is
perceived to be a company which hires and values only performers.

The majority of Infosys Digital's marketing clients also have contracts with the
wider Infosys Ltd. Digital marketing clients typically combine content management with content
optimization and e-catalog. Target clients are from the BFSI sector, and tend to be organizations
which need to manage their existing content and create new content. From the retail sector, the
focus is on clients wanting to maintain their expanding product catalogs .Another typical bundle
is the management of an online, social media, or email ad budget fora specific campaign,
combined with supporting analytics to improve the campaign effectiveness. Target sectors for
these services are B2C sectors, particularly retail and CPG. Client drivers for adopting the
managed services model are achieving transparency on ad spending (traditionally run and
published by ad agencies), and improved data governance and insights generation (which was

33
hindered by the ad agencies' control of data). Marketing clients also have a greater need for
technological solutions such as automation, used to contextualize ads by implementing
programmatic advertising.

Inhibitors to the adoption of the managed marketing services model are the initial set up cost for
new platforms and the bandwidth required to pull all different marketing providers into a single
vendor. Another structural issue is that product management, marketing, ecommerce, and brand
management functions are not centralized at the client level or the country level. These
challenges limit companies to looking for design thinking projects which focus on the brand,
instead of undertaking an overhaul of marketing back-office.

Product Line and Major Brands:

Infosys provides software development and its maintenance services to a wide

array of companies from different fields such as insurance, finance, manufacturing etc.Infosys
has a diverse service and solutions offerings and the pricing is dependent on factors like client,
geography, industry, forex and the solutions sought by the companies. Some of the important
work related platforms used in Infosys are

34
• Mana which is now called NIA - Next Generation Integrated AI Platform.
• Edge Verve Systems which includes Finacle, a banking solution with various modules
related to corporate & retail banking.
• Infosys' own analytics platform called as Infosys Information Platform.
• Infosys consulting is a global management consulting service
• Products help businesses develop deeper connections with stakeholders, power
continuous innovation and accelerate growth in the digital world.
• The power clients’ growth in rapidly evolving areas like banking, digital marketing,
interactive commerce, distributive trade, credit servicing, customer service, and
enterprise buying.
• Today, global corporations across financial services, insurance, retail and CPG, life
sciences, manufacturing, and telecommunications, use EdgeVerve products.
• Finacle, universal banking solution, is the choice of financial institutions across 84
countries and serves over 547 million customers – nearly 16.5 percent of the world’s
adult banked population.
• Panaya Cloud Suite Panaya Inc. (Panaya) (founded in 2006), a Delaware Corporation
in the United States, is a leading provider of Automation Technology for large scale
enterprise software management.
• It is software as a service (SaaS) company and provides SaaS offerings for impact
analysis of configuration changes and proposals for rectifying upgrades related
problems.
• It presence across Americas, EMEA and Asia.
• It has subsidiaries in Israel, Germany, Japan and Australia.
• Infosys fully acquired Panaya group of companies in the year 2015
• Skava
• Engineering Services
• Digital Marketing.
• Noah Consulting, LLC, is a leading provider of advanced information management
consulting services.
• Noah's deep domain expertise in upstream oil and gas, coupled with their tools,
solution accelerators and proprietary methodologies, makes them a leader in driving
35
strategic data management engagements.
Market Share:

Infosys annual/quarterly revenue history and growth rate from 2006 to 2020. Revenue can be
defined as the amount of money a company receives from its customers in exchange for the sales
of goods or services. Revenue is the top line item on an income statement from which all costs
and expenses are subtracted to arrive at net income.

• Infosys revenue for the quarter ending December 31, 2020 was $3.516B, an 8.42%
increase year-over-year.
• Infosys revenue for the twelve months ending December 31, 2020 was $13.145B,
a 3.96% increase year-over-year.
• Infosys annual revenue for 2020 was $12.78B, an 8.31% increase from 2019.
• Infosys annual revenue for 2019 was $11.799B, a 7.86% increase from 2018.
• Infosys annual revenue for 2018 was $10.939B, a 7.16% increase from 2017.

Product Break Up

Software and
professional…

Figure (1) Graphical Presentation of Product market share

Field Value
Software and professional services 94.78
Software products and platforms 5.22

36
 Location wise breakup Value
Field

North America North America 60.52

Europe
Europe 24.12
India
India 2.48
Rest of the World
Rest of the World 12.88

Field Value
Verticals
Financial Services
Financial Services 32.03
Retail
Retail 16.4
Communication
Communication 12.61
Energy Utilities,
Resources, and services Energy Utilities, Resources and
12.57
Manufacturing Services
Hi-Tech Manufacturing 9.86
Hi-Tech 7.47

Digital Vs Core Revenue

Field Value
Digital Revenue
Core Revenue Digital revenue 31.2

Core revenue 68.8

Figure (2) Graphical Representation of Revenue

37
Alliances:
Their services and business solutions are strengthened by alliances with leading
technology partners. Network of alliance and teaming relationships creates business value,
reduces implementation risk and accelerates go-to-market. They work with partners to boost
their revenue growth, expand markets and geographic reach, facilitate sales process, and enhance
product and service offerings.

Infosys and alliance partners jointly deliver business solutions that address
clients' business and technology problems. They address specific client needs as well as develop
tools and methods to accelerate the successful deployment of solutions while reducing risk. In
line with their corporate governance model and strategy of transparency, they do not solicit or
accept influence or marketing assistance fees from any of our partners. Instead, their relationship
focuses on joint investment in solutions, tools, and training. The partnership focuses on
developing solutions that incorporate the intellectual property (IP) of Infosys as well as
technology and services from the alliance partners. ADOBE HUWAEI DATABRICKS HP
NOKIA MICROSOSFT GOOGLE IBM PTC etc. are the alliances of Infosys

Acquisition:

Infosys has made 15 acquisitions and 17 investments. The company has spent
over $ 1.34B for the acquisitions. Infosys has invested in multiple sectors such as Software
Testing Tools, Product Management Tools, Enterprise Collaboration and more.

Overview of Infosys's Acquisitions

All Acquisitions: 15

Latest Acquisitions: Carter Digital (Jan 2021), Blue Acorn iCi (Oct 2020), Guide Vision (Sep
2020)

Key Acquisition: Simplus (Acq. for $ 250M in Feb 2020), Panaya (Acq. for $ 220M in Feb
2015), Stater (Acq. for $ 142M in Mar 2019)

Sector Distribution: Software Testing Tools, Product Management Tools, Enterprise

Collaboration

38
Name of the
Acquisition The business of an acquired
acquired Based in Acquisition cost
date company
company

Expert
Information Australia US$23 million Dec 2003 IT service provider
Services

McCamish
USA US$38 million Dec 2009 Insurance and financial services
Systems

Strategic sourcing and category

Portland Group Australia AUD 37 million Jan 2012
management

Lodestone
Switzerland US$345 million Sep 2012 Management consultancy
Holding AG

Panaya Israel US$200 million Mar 2015 Automation technology

Skava USA US$120 million Apr 2015 Digital experience solutions

Information management consulting

Noah-Consulting USA US$70 million Nov 2015
services

Undisclosed
Skytree USA Apr 2017 Machine learning
amount

Product design and customer

Brilliant Basics UK GBP 7.5 million Aug 2017
experience

Salesforce advisor and consulting

Fluido Oy Finland EUR 65 million Oct 2018
partner

Advertising and creative strategy

Wong Doody USA US$75 million Jan 2019
services

Stater N.V. Netherlands EUR 127.5million Apr 2019 Mortgage services

39
Simplus USA-AU TBD Feb 2020 Salesforce Partner

Kaleidoscope USA US$42 million Sep 2020 Product design and development

GuideVision Czechia EUR 30 million Oct 2020 ServiceNow partner

Technological development affecting the organization:

Nokia has entered into a partnership with Pöyry, an international consulting and
engineering company, and Infosys, a global leader in next-generation digital services and
consulting, to further enhance and accelerate the adoption of KRTI 4.0™, an artificial
intelligence (AI) framework for operational excellence.

The KRTI 4.0™ framework applies AI, cognitive/machine learning and machine-to-
machine (M2M) capabilities to the industrial environment, and addresses complex and expensive
lifecycle management challenges faced by industry, utilities, transportation and infrastructure
organizations across operational technology (OT) systems

The Internet of Things (IoT) allows manufacturers to collect real-time data through the
use of sensors. The data collected provides information about products as well as equipment
use, environment, storage conditions, etc. With the increasing adoption of IoT, the cost of
implementation has reduced in recent years, making it a viable solution for manufacturers
who want to design servitization offerings based on real-time data.

Cloud computing offers a cost-effective and high-performing solution for

infrastructure challenges faced by manufacturers. With easy data storage, retrieval and
security mechanisms, cloud acts as the foundation for manufacturers to leverage latest
technologies and digital transformation that complement servitization initiatives.

40
Labour Unrest:

Displacement of American workers at Southern California Edison and Disney. In

2015, the United States Department of Labour began an investigation of Infosys after claims
were made that the company used workers with H-1B visas to replace workers at Disney and
Southern California Edison. The investigation did not find any wrongdoing. IT layoffs crisis
continues; workers looking at labour departments and legal options

Information technology (IT) companies in India were in the midst of the industry’s
largest retrenchment drive, with seven of the biggest IT firms planning to ask at least 56,000
engineers to leave this year. The companies include both Indian and multinational firms with
a large footprint in India. The Infosys Ltd with other six IT firms which together employ 1.24
million people, plan to let go of 4.5% of their workforce in 2017.” These retrenchments come
partly due to automation and new technologies

So far, the companies have been loath to claim that these are lay-offs. Like CTS and
others, the Infosys COO claimed that any retrenchments will be a part of the regular
performance appraisals. This is scant solace for insecure employees and such large numbers
imply that worries aren’t misplaced. Also, across the industry, pay revisions have been
delayed.

UPRISING COMPETITORS

The first in the list of Infosys competitors is Cap Gemini

Cap Gemini

Cap Gemini SE is a French multinational corporation that

provides consulting, technology, professional, and outsourcing services. It is headquartered
in Paris, France.Cap Gemini has over 270,000 employees in over 50 countries, of which
nearly 120,000 are in India.

41
TATA Consultancy Services:

The third main player in the list of top Infosys competitors is TCS. Tata
Consultancy Services Limited (TCS) is an Indian multinational information
technology (IT) services and consulting company headquartered
in Mumbai, Maharashtra, India.

TCS is the second largest Indian company by market capitalisation. And is

placed among the most valuable IT services brands worldwide.

It is also the world’s largest IT services provider and is the first Indian IT
company to reach $100 billion in market capitalization, and second Indian company after
Reliance.

Cognizant:

The third is the list of Infosys competitors is Cognizant

Cognizant is an American multinational corporation that provides IT services,

including digital, technology, consulting, and operations services.Headquartered in
Teaneck, New Jersey, United States, Cognizant is part of the NASDAQ-100 and was
founded as an in-house technology unit of Dun & Bradstreet in 1994.

Services:

Cognizant provides information technology, information security, consulting,

ITO and BPO services. These include

• Business & technology consulting,

• Systems integration,

• Application development & maintenance,

• IT infrastructure services,

• Artificial Intelligence,

42
 • Digital Engineering,

• Analytics,

• Business intelligence,

• Data warehousing,

• Customer relationship management,

• Supply chain management,

• Engineering & manufacturing solutions,

Digital Business, Digital Operations, and Digital Systems & Technology are the three key
areas of expertise which makes up Cognizant’s business.

Accenture:

An Irish-domiciled multinational professional services company, Accenture is

a Fortune Global 500 company. Incorporated in Dublin, Accenture is serving clients in more
than 200 cities in 120 countries. Accenture’s current clients include 91 of the Fortune Global
100 and more than three-quarters of the Fortune Global 500.

Services and Operations:

• Accenture Strategy provides business strategy, technology strategy and operations

strategy services.

• Accenture Consulting provides technology, business and management consulting.

• Accenture Digital provides digital marketing, analytics and mobility services.

• Accenture Technology focuses on technology software, implementation, delivery, and

research & development, including its Technology Labs for emerging technologies.

Accenture Operations focuses on an “as-a-service” model of service delivery. This

includes business process outsourcing, IT services, cloud services, managed
operations and security.

43
HCL Technologies:

The last in the list of Competitors of Infosys is HCL technologies.

An Indian multinational information technology (IT) services and consulting company, HCL
Technologies is headquartered in Noida, Uttar Pradesh, India. Started off as a research and
development division of HCL, the company emerged as an independent company in 1991
when HCL entered into the software services business. The company has global presence
with offices in 44 countries including United Kingdom, United States, France,
and Germany The customers of Infosys include 250 of the Fortune 500 and 650 of the Global
2,000 companies.

HCL Technologies operates in varied industries some of which are:

• Aerospace and defence,

• Automotive,

• Banking,

• Capital markets,

• Chemical and process industries,

• Energy and utilities,

• Healthcare,

• Hi-tech,

• Industrial manufacturing, etc.

44
 4. FINANCIALS

Infosys last 5 years annual revenue history and growth rate

Infosys annual revenue history and growth rate from 2016 to 2020. Revenue can be
defined as the amount of money a company receives from its customers in exchange for the sales
of goods or services.

Infosys annual revenue (in ₹ crore)

2020 90,791
2019 82,675
2018 70,522
2017 68,484
2016 62,441
Infosys annual revenue for 2020 was ₹ 90791, a 9.82% increase from 2019

Infosys annual revenue for 2019 was ₹ 82675, a 17.23% increase from 2018.

Infosys annual revenue for 2018 was ₹ 70522, a 2.97% increase from 2017.

Infosys annual revenue for 2017 was ₹ 68484, a 9.67% increase from 2016.

In 2019 revenue increase 17.23%, which is highest increase in revenue from 2016

₹ crore
100000 90791
82675
80000 68484 70522
62441
60000

40000

20000

0
2016 2017 2018 2019 2020

₹ crore

Figure (3) Graphical Representation of Infosys annual revenue

45
Infosys last 5 years annual Net profit history and growth rate

Infosys annual/quarterly Net Profit history and growth rate from 2016 to 2020. Net Profit
can be defined as the profit a company makes after deducting the variable costs directly
associated with making and selling its products or providing its services.

Infosys annual profit (in ₹ crore)

2020 16,594
2019 15,404
2018 16,029
2017 14,353
2016 13,491

Infosys annual Net profit for 2020 was ₹16594, a 7.72% increase from 2019.

Infosys annual Net profit for 2019 was ₹15404, a 4.05% decrease from 2018.

Infosys annual Net profit for 2018 was ₹16029, a 10.45% increase from 2017.

Infosys annual Net profit for 2017 was ₹14353, a 6.38% increase from 2016.

In 2018 c Profit increase 10.45%, which is highest increase in Net Profit from 2016. In 2019 Net
Profit decrease 4.05%.

₹ crore
20000

15000

10000

5000

0
2016 2017 2018 2019 2020

₹ crore

Figure (4) Graphical Representation of Infosys annual Net profit

46
Infosys last 5 years annual Market Capitalization History

Market capitalization refers to the total dollar market value of a company's

outstanding shares of stock. Commonly referred to as "market cap," it is calculated by
multiplying the total number of a company's outstanding shares by the current market price of
one share.

Infosys Annual Market Capitalization (in ₹ crore)

2020 2,73,214
2019 3,24,448
2018 2,47,198
2017 2,34,805
2016 2,79,837

Infosys annual market capitalization for 2020 was ₹ 2,73,214, a 18.75% decrease from 2019.

Infosys annual market capitalization for 2019 was ₹ 3,24,448, a 31.21% increase from 2018.

Infosys annual market capitalization for 2018 was ₹ 2,47,198, a 5.27% increase from 2017.

Infosys annual market capitalization for 2017 was ₹ 2,34,805, a 19.17% decrease from 2016.

In 2019 market capitalization 31.21%, which is highest increase in market capitalization

from 2016. In 2020 market capitalization decrease 18.75%, in 2017 market capitalization
decrease 19.17%,

47
 ₹ crore
350000

300000

250000

200000

150000

100000

50000

0
2016 2017 2018 2019 2020

₹ crore

Figure (5) Graphical Representation of Infosys annual Market Capitalization

Auditors

Statutory auditors

In line with the requirements of the Companies Act, 2013, Deloitte Haskins & Sells LLP,
Chartered Accountants (Firm registration number 117366 W/W 100018) was appointed as the
statutory auditors of the Company

Secretarial auditor

The Board appointed Parameshwar G. Hegde of Hegde & Hegde, Practicing Company
Secretaries, as secretarial auditor of the Company

Listing Information

Codes India Global

NSE BSE NYSE
Exchange INFY 500209 INFY
Reuters INFY.NS INFY.BO INFY.K
Bloomberg INFO IS INFO IB INFY UN

48
Listing ON

Bombay Stock Exchange (BSE), National Stock Exchange (NSE), NASDAQ Stock
Exchange, New York Stock Exchange

Note: - Infosys was listed in NASDAQ till 11th December 2012

Current Market Value

BOMBAY STOCK EXCHANGE

BSE Live Change: Open:

4:00PM | 26-03-2021 2.55(0.19%) 1341.00

1336.30 Volume: Prev. Close
176,922 1333.75

NATIONAL STOCK EXCHANGE

NSE Live Change: Open:

4:00PM | 26-03-2021 2.40(0.18%) 1344.00

1336.20 Volume: Prev. Close
49,220,771 1333.80

FACE VALUE: - Rs.5

This simply means the value of shares in the company's books. It is calculated by
dividing the company's net worth or the difference between its assets and liabilities

49
Last 5 years annual high/low figure, Share Prices

In this table year are considered as financial year starting from 1 April to 31 March

Year Share price (start High Price Low Price Share price
of financial year) (start of
financial
year)
2016-17 602.73 639.78 451.08 511.13
(3 June) (8 November)
2017-18 504.40 610.08 430.33 577.63
(24 January) (22 August)
2018-19 568.58 772.68 551.90 743.85
(8 February) (6 April)
2019-20 755.10 847.40 509.06 641.50
(6 September) (19 March)
2020-21 602.80 1405.82 581.22 1336.20
(16 March) (3 April)

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Profit earning ratio

The price to earnings ratio is calculated by taking the latest closing price and dividing it
by the most recent earnings per share (EPS) number. The PE ratio is a simple way to assess
whether a stock is over or under valued and is the most widely used valuation measure.

Minimum 12.85
Maximum 32.76
Average 19.27

35
30
25
PE Ratio

20
15
10
5
0

Month

PE Ratio Range, Past 5 Years

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Share Holding Pattern

Holder’s Name No. of Share’s % Share Holding

No. of Shares 4259587833 100%
Promoters 551682338 12.95%
Foreign Institutions 1374272522 32.26%
N Banks Mutual Funds 582105107 13.67%
Others 886539077 20.81%
General Public 419297478 9.84%
Financial Institutions 429394907 10.08%
Global Depositary Receipt 16296404 0.38%

% Share Holding
Promoters

14% Foreign Institutions

32%
N Bank Mutual Funds
21%
Others
13%
0%10% 10% General Public
Financial Institutions
Global Depositary Reciept

Figure (6) Chart of % Share Holding

number of Shares
429394907 16296404 551682338
Promoters
419297478
Foreign Institutions
N Banks Mutual Funds
Others
General Public
886539077 1374272522
Financial Institutions
Global Depositary Receipt
582105107

Figure (7) Chart of number of Share Holders

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 5. GOVERNANCES

MEANING
Corporate governances is concerned with holding the balance between economic and
social goals and between individuals and communal goals. A system of corporate governances is
a system of checks and balances between the board, management and investors to produce an
efficiently functioning corporation, ideally geared to produce long – term value.

It has set new and effective standards in communication with shareholders and general public.

PHILOSOPHY
• Satisfying the spirit of the law and not just the letter of the law.
• Maintaining transparency and a high degree of disclosure levels.
• Making clear distinction between personal convenience and corporate resources.
• Communicating externally in a truthfully manner about how the company is run
internally
• To have simple and transparent corporate structure driven solely by business needs.
• To comply with laws of all countries in which the company operates.
• In Infosys management is considered as the trustee of the shareholder‘s capital and not
the owner.

ACTION TAKEN BY SEBI

The stock exchange board of India received anonymous whistleblowers complaints
alleging certain unethical practices by the top managements.

POOR CORPORATE GOVERNANCE SCORE

Standard and poor governances service assigned CGS (corporate governance score)-8.6
to Infosys technologies. This is the first instances of S&P assigned CGS to any Indian entity.

The overall CGS is a result of four components scores with a scale of a 1 (law) to 10(high)
Infosys has scores nine for ownership structure and influences; 8.3 for financial stakeholder

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rights and relations; 9.2 for financial transparency and information and disclosure and 8.0 for
boards structure and process.

CRISIL RATING
CRISIL assigned the company the ‘CRISIL GVC Level 1’ (Governance and Value
Creation Level 1) rating indicates the capability to create wealth for all stakeholders while
adopting sounds corporate governance practices.

ICRA assigned ‘CGR 1(’Governance Rating 1) rating to the company for their corporate
governance practices.

MAJOR ACHIEVEMENTS
2021

• Infosys recognized as fastest growing and ranked 4th among the top 10 IT services brands
by brand finance, one of the world’s leading brands valuation firms, in its 2021 global
500 report.

• Infosys won awards for the ‘Best Finance Team’ and “the best Finance Transformation”
at the 19th business leader of the year awards presented of the year awards presented by
ET now.

• ICRA assigned ‘CGR 1(’Governance Rating 1) rating to the company for their corporate
governance practices.

• Infosys won the ‘standout IR ‘Award by the Investor relations Society in collaboration
with BSE and KPMG India.
2020

• Infosys won‘ the golden peacock award’ for excellence in corporate governance under
the IT category

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 • It’s won ‘the platinum award’ and ‘THE Best Investor relations team award ’for assets
ESG corporate award.

• Infosys won the ‘German brand award ‘for best brands strategy and creation.

• Infosys won ‘the champion of Inclusion award’ of working Mother and AVTAR most
Inclusion awards.

• In 2020 Infosys was ranked No 1 in the HFS top 10 Agile Software Development.

• Infosys was recognized as a leader in Retail and CPG Digital Services by AVASANT.

2019

• Infosys won a winner of the united Nations Global Climate Neutral Now category.

• Infosys won ranked as the 3rd Best Regarded Company in the world by FORBES

• Infosys won the Asia’s best in-house tax team of the year by Euro money.

• Infosys won the Treasury Team of the year India and the Best supply chain Solution-
India.

2018
• Infosys recognized for its ‘best cash management’ at the ET Now –Star of the Industry
Awards.

• Infosys won the Asia’s best in-house tax team of the year By Euro money.

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 • Infosys received awards for BEST CEO, Best Investor Relation Professionals, Best
Corporate, Best Governance ESG SRI Metrics, and Best Analyst day.

• Infosys won the Best Investor Relations team award and the Best initiative in
environmental responsibility award at the asset corporate awards.

2017
• Infosys won golden peacock Environment Management Awards.

• Infosys won the‘platinum awards ‘at the Assets Corporate Awards.

• Infosys won the responsible Business and the Indo-US Trade Drives of the year award at
the 13th Indo-American Corporate excellence Awards.

FORWARD LOOKING STATEMENT FOR THE TOP MANAGEMENT

Certain statement s release regarding the future growth due to COVID 19 navigating it’s
impact on our employees ,stakeholders, clients the forward looking statement intended to
qualify for the ‘Safe Harbor’ under the private securities litigation reforms act of 1995.

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6. Key findings / observations & learnings from the tasks carried out

Observation and learnings from the task carried out

• the development of critical thinking
• the development of a range of generic skills, such as organisation, negotiation,
delegation, team work, cooperation, conflict resolution, time management,
leadership and following instructions
• social interaction opportunity for students
• means for exchanging knowledge and using the expertise of one another
• combination of expertise
• opportunities for students to give greater depth and breadth to their projects
• sharing responsibility to reduce assessment fear

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 7. Conclusions

Infosys is a global leader in IT and ITES services. It has already attained many levels of
alignment and it has achieved ISO 9001 certification. Infosys is also a Six Sigma evaluator in its
business. As far as the Business IT Alignment is concerned, Infosys is already a CMM level 5
Company. By continuing the best practices it adapted, and by timely governance policies the
company should sustain its alignment between business and IT which will give competitive
advantage in the marketplace.
Infosys Ltd. is a digital services and consulting company, which engages in the provision
of end-to-end business solutions. Innovation and excellence in industry, Harness technology,
increasing reliance on ecommerce and technology, create success and build prosperity Infosys is
a incredible story of success and successful execution of business model, the company has
entered red ocean market with insignificant stake and power in market.
Infosys demonstrates that it is possible to create success and built prosperity among the
poverty prevailing India.

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