Avaya one-X® Communicator

Increase employee To be productive, today’s enterprise employees depend on

productivity and multiple modes of communication including voice and video
reach-ability to calling, email, instant messaging (IM), voicemail and fax.
colleagues and Avaya one-X® Communicator is a rich unified
customers with communications client that provides enterprise users with
anytime, anywhere simple, intuitive access to their everyday communications
mobile access to tools. Users can better manage communications tasks,
Avaya Aura® core making them more productive, responsive, and accessible
services and rich regardless of where they are working on any given day.
unified Avaya one-X Communicator provides rich collaboration
communications. through:
Deliver business • Unified communications with voice, • Enhanced IT control and deployment
results in real-time HD video, instant-messaging, audio options ease automated distribution
by connecting conferencing, voicemail and fax and configuration and eliminate end-
people together. messaging together in a simple and user confusion to reduce support

Whether traveling, intuitive software application enables costs and effort.

greater productivity and the ability to
teleworking from a Employees can work from anywhere at
use the most effective communication
partner’s office, or anytime, allowing enterprises to
style for every situation.
roaming throughout maintain business continuity when
the main campus for • Seamless integration of directory, weather gets in the way or customer

meetings and contacts and presence allows instant demand spikes.

access to both corporate and personal
team projects,
contacts, tells you if a contact is
Avaya one-X® Key Customer Benefits
available and lets you start a
Communicator pulls
conversation with IM, email, voice call
• Streamline Communications –
people together at or video call helping save time, reduce
Manage voice, video, voicemail, audio/
the right time – interruptions and missed connections.
video conferencing, email, instant
whether through a
messaging, and communication
• Adapts to your work-flow and
desktop or laptop history all from a single interface.
environment providing the best
computer –
experience in the office, at-home or
• Increase Productivity – View presence
providing faster
when travelling while helping reduce
and availability of collaborators along
access to information costs and providing one number for
with contact options. Utilize visual
and quicker decision both inbound and outbound calls.
voicemail*, conference bridge control*,
making.

* Available only for Microsoft Windows version. Requires

deployment with Avaya one-X® Client Enablement Services.
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Easy to use and
secure
Avaya one-X
Communicator® is a rich
unified communications
client that helps
enterprises lower
expenses and maintain
business continuity with
the delivery of a
consistent set of
applications and services
with ease of deployment
to users. Real time access
to your critical enterprise
communication
capabilities including
voice calling, audio
conferencing and access
to corporate directories
and logs improves
business collaboration
and customer service.
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consolidated (24x7) call logs*, • Lower TCO – Support for both H.323
unified contact lists* and access to and SIP communication protocols
corporate directory for fast, easy, helps organizations standardize on a
context-based communication. single softphone client for their
entire enterprise workforce. An
• Improve Collaboration – Move
intuitive interface helps lower end-
beyond simple voice conferencing
user learning curve and reduces help
using high-definition video. Face to
desk costs.
face communication improves
productivity, streamlines decision
making, and can help save money on Feature Summary
travel expenses. • Communication Integration –
Access all tools from one client
• Provide Flexibility, Maintain Costs –
including voice, high-definition
Selectable usage modes allow users
video, voice and fax messages,
to choose the best path for their
audio/video conferencing, and
audio: through their computer, to
communication history. Click to
their deskphone, or to any mobile
initiate emails and instant messages
or landline phone. Users have
from Avaya one-X Communicator via
complete call control through the
Microsoft Office or Microsoft Office
client. All calls are routed through
Communicator.
the enterprise PBX and managed by
enterprise dialing plans and policies. • Intelligent Presence – Know
colleagues’ availability and preferred
• Simplify Deployment – Deploy
communication options. See whether
Avaya one-X® Communicator pre-
co-workers are online, on the phone,
configured or utilize the enhanced
available to IM, in a conference call,
auto-configure capability. Remotely
traveling, or on vacation. Quickly
apply policies and administration for
determine the likelihood of reaching
cost controls and security
an associate by phone, IM, or high-
requirements.
definition video. Avaya one-X
Communicator aggregates presence
from Avaya and other sources via
Avaya Aura® Presence Services.
• Instant Messaging – Users can chat
in real-time with IM capabilities
available directly within one-X
• Operating System Choice – Clients
Communicator.
• Visual Voicemail* – Visual access to
voice and fax messages with the
• Standalone or Server-based – one-X
ability to filter and sort. Users can
focus on what is important and
quickly refer back to important
messages.
• Visual Conferencing* – Click-to-Join
makes it easy to start or join a
conference call. Users can see who is
participating and speaking.
Moderators can identify noisy lines
and music on hold, and mute or drop
the line from the call.
• Video – Make high-definition video
calls as easily as making a phone call.
Unified audio/video features include
call, transfer, forward, conference,
hold, mute, call coverage. Make
video calls to Avaya and compatible
third-party video endpoints.
Deployment Options Avaya one-X®
Communicator
are available for both Microsoft
for Mac OS
Windows and Apple Mac operating
systems. Users of Apple’s
desktop and laptop
Communicator can be deployed in two Mac computers can
different ways. In a standalone configu- make better use of
ration, one-X Communicator provides
their desktop –
access to voice calling, and access to
whether in the office,
corporate directories and call logs. On
Microsoft Windows platforms, one-X at home or traveling –
Communicator standalone also pro- by using Avaya one-X®
vides intelligent presence, instant mes- Communicator for Mac
saging, ad-hoc audio conferencing,
OS to access their SIP-
video calling, and video conferencing
enabled, Avaya Aura®
and can allow organizations to integrate
with other desktop productivity tools
communications
like Microsoft Office Communicator and environment. Flexible
Microsoft Outlook. When one-X modes of operation
Communicator is integrated with Avaya enable the user to
one-X® Client Enablement Services,
select a voice path via
users have access to a broader range of
VoIP (using the
unified communications capabilities
including visual voicemail, conference computer for audio) or

• Click to Call – Call anyone in your

corporate directory, Microsoft
Outlook contact list, or a phone
number appearing on a web page or
in an email. Return calls directly from
voicemail, call logs, or from your
buddy list with a simple click of your
mouse, or choose wipe-to-dial to
begin a call.
• Usage Modes – Select the best audio
connectivity path to optimize
performance while still taking full
advantage of convenience of an all-
in-one client. Take control of your
office phone, make and receive calls
from your mobile or home phone, or
use voice over IP.
bridge control, and synchronized call via an alternate voice
logs and contacts. path such as home
• Multi-Protocol – Support for both phone or mobile
SIP and H.323 protocols allow phone. Regardless of
organizations to standardize on one mode selected,
client for their entire organization
complete call control is
while future proofing their evolution
achieved on the Mac.
to SIP. Shared presence between SIP
and H.323 users enables network
upgrades without user disruption.
Learn More
To learn more about Avaya one-X
Communicator please contact your
Avaya Account Manager or Avaya
Authorized Account Manager or visit
us at avaya.com.

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 System Requirements and Support
Please refer to the Overview and Planning for Avaya one-X® Communicator
document located on Avaya’s support site for additional details.
Supported Languages Enterprise Directory Integration
English (US & UK), Chinese (Simplified), • Microsoft Active Directory Server 2003,
Dutch, French (International), German, Windows Server 2008 Active Directory
Italian, Japanese, Korean, Portuguese Domain Services
(Brazilian), Russian, Spanish (International)
• IBM Domino Server 8.5
Client Operating Systems – Support for • Novell eDirectory 8.8 SP2
Avaya one-X Communicator 6.1
• 32-bit and 64-bit systems: Deployment and Management

»»Microsoft Windows XP, with SP2 or higher; • Landesk, Altiris, MS SMS desktop
Home and Professional Edition management tools
»»Microsoft Vista with SP2 or higher; • DHCP
Enterprise, Ultimate and Business Editions
Minimum Server Requirements (Customer
»»Microsoft Windows 7; Enterprise, Ultimate
Provided) for Avaya one-X Client Enablement
and Professional Edition
Services
Server Operating Systems – • Two quad core 2.23 GHz or better CPU
Citrix XenApp Deployment
• 16 GB RAM
• Windows Server 2003 (32 or 64 bit)
• 2 x 146 GB hard drive
• Windows Server 2008 (32 or 64 bit)
• DVD/CD Combination Optical Drive
Client Application Integration • 100Mbps/1 GB network card
• Microsoft Internet Explorer 6.0, 7.0 or 8.0 • Operating System Requirements:
• Mozilla Firefox 3.5 and 3.6 »»Red Hat Linux (default installation, not a
• Microsoft OCS 2007 R2 minimal or SE installation)
• Microsoft Outlook 2007 SP1 or SP2 and »»Red Hat Enterprise Linux ES release 5 (64
Outlook 2010 bit) updates covered by the posted policy.
Latest updates will be supported.
Avaya Application Integration
• Avaya one-X® Speech 5.2 Avaya one-X® Communicator for Mac OS

• Avaya Aura® Conferencing 6.0 Supported Languages

• Internationalization with English localization
For H.323:
Supported Environments
• Avaya Aura® Communication Manager 5.2.1
or higher • Mac OS X (Leopard 10.5.x or Snow Leopard
10.6.x)
»»IM & Presence: Avaya Aura® Presence
Services 6.1 »»Intel Processor 1.6 GHz or greater
»»UC features: Avaya one-X® Client »»1 GB of RAM
Enablement Services »»1 GB available disk space
• Avaya Aura Session Manager 6 / Avaya Aura
For SIP:
Communication Manager 6 / Avaya Aura
• Avaya Aura® Session Manager 6.0 SP1 or
About Avaya higher
System Manager 6
• Avaya Aura SIP Enablement Server 5.2.1/
Avaya is a global • Avaya Aura Communication Manager 6.0 Avaya Aura Communications Manager 5.2.1
provider of business SP1
collaboration and »»IM & Presence: Avaya Aura Presence
communications Services 6.0 or 6.1
solutions, providing »»Video in SIP: Avaya Aura Communication
unified communications, Manager 6.0 SP1 (For other Video
contact centers, data requirements, please refer to the Avaya
Aura® 6.0 Video solution offer definition
solutions and related document.)
services to companies
»»UC features: Avaya one-X Client
of all sizes around Enablement Services
the world. For more
information please visit
www.avaya.com.
© 2011 Avaya Inc. All Rights Reserved.
Avaya and the Avaya Logo are trademarks of Avaya Inc. and are registered in the United States and other countries. All
trademarks identified by ®, ™, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All
other trademarks are the property of their respective owners. Avaya may also have trademark rights in other terms used
herein. References to Avaya include the Nortel Enterprise business, which was acquired as of December 18, 2009.
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