Surecolor p800 Tips

SERVICE MANUAL
Large Format Color Inkjet Printer
SC-P800 series
SE Group Confidential (Related Staff Only)

Notice:
 All rights reserved. No part of this manual may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION.
 All effort have been made to ensure the accuracy of the contents of this manual. However, should any errors be detected, SEIKO EPSON would greatly
appreciate being informed of them.
 The contents of this manual are subject to change without notice.
 The above not withstanding SEIKO EPSON CORPORATION can assume no responsibility for any errors in this manual or the consequences thereof.
EPSON is a registered trademark of SEIKO EPSON CORPORATION.
Notice: Other product names used herein are for identification purpose only and may be trademarks
trademarks or registered
registered trademarks of their respective owners. EPSON
disclaims any and all rights in those marks.
Copyright © 2015 SEIKO EPSON CORPORATION.

   
Notice:
 All rights reserved. No part of this manual may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION.
 All effort have been made to ensure the accuracy of the contents of this manual. However, should any errors be detected, SEIKO EPSON would greatly
appreciate being informed of them.
 The contents of this manual are subject to change without notice.
 The above not withstanding SEIKO EPSON CORPORATION can assume no responsibility for any errors in this manual or the consequences thereof.
EPSON is a registered trademark of SEIKO EPSON CORPORATION.
Notice: Other product names used herein are for identification purpose only and may be trademarks
trademarks or registered
registered trademarks of their respective owners. EPSON
disclaims any and all rights in those marks.
Copyright © 2015 SEIKO EPSON CORPORATION.

   
PRECAUTIONS
Precautionary notations throughout the text are categorized relative to 1) Personal injury and 2) Damage to equipment.
DANGER Signals a precaution which, if ignored, could result in serious or fatal personal injury. Great caution should be exercised in p erforming
procedures preceded by DANGER Headings.
Headings.
WARNING Signals a precaution which, if ignored, could result in damage to equipment.
The precautionary measures itemized below should alw ays be observed when performing repair/maintenance procedures.
DANGER
1. ALWAYS DISCONNE
DISCONNECT
CT THE PRODUCT
PRODUCT FROM THETHE POWER SOURCE
SOURCE AND PERIPHERAL
PERIPHERAL DEVICES
DEVICES PERFORMIN
PERFORMINGG ANY MAINTENANCE
MAINTENANCE OR
REPAIR PROCEDURES.
2. NO WORK SHOULD
SHOULD BE PERFORMED
PERFORMED ON THE UNIT
UNIT BY PERSONS UNFAMILI
UNFAMILIAR
AR WITH BASIC
BASIC SAFETY
SAFETY MEASURES
MEASURES AS DICTATED
DICTATED FOR ALL
ELECTRONICS TECHNICIANS IN THEIR LINE OF WORK.
3. WHEN PERFORMIN
PERFORMING
G TESTING AS DICTATE
DICTATED D WITHIN THIS
THIS MANUAL, DO
DO NOT CONNECT
CONNECT THE UNIT TO A POWER
POWER SOURCE UNTIL
UNTIL
INSTRUCTED TO DO SO. WHEN THE POWER SUPPLY CABLE MUST BE CONNECTED, USE EXTREME CAUTION IN WORKING ON POWER
SUPPLY AND OTHER ELECTRONIC COMPONENTS.
4. WHEN DISASSEMBL
DISASSEMBLING
ING OR ASSEMBLIN
ASSEMBLING G A PRODUCT, MAKE
MAKE SURE TO WEAR
WEAR GLOVES TO AVOID
AVOID INJURY
INJURY FROM METAL PARTS
PARTS WITH
SHARP EDGES.
WARNING
1. REPAIRS
REPAIRS ON EPSON PRODUC
PRODUCT T SHOULD BE
BE PERFORMED
PERFORMED ONLY BYBY AN EPSON CERTIF
CERTIFIED
IED REPAIR
REPAIR TECHNICI
TECHNICIAN.
AN.
2. MAKE CER
CERTAIN
TAIN THAT THE
THE SOURCE VOLTAGES
VOLTAGES IS
IS THE SAME AS THE RATED
RATED VOLTAGE,
VOLTAGE, LISTED
LISTED ON THE SERIAL
SERIAL NUMBER/RATI
NUMBER/RATINGNG
PLATE. IF THE EPSON PRODUCT HAS A PRIMARY AC RATING DIFFERENT FROM AVAILABLE POWER SOURCE, DO NOT CONNECT IT TO
THE POWER SOURCE.
3. ALWAYS VERIFY
VERIFY THAT THE
THE EPSON PRODUCT
PRODUCT HAS BEEN
BEEN DISCONNECTE
DISCONNECTEDD FROM THE POWER
POWER SOURCE BEFORE
BEFORE REMOVING
REMOVING OR
REPLACING PRINTED CIRCUIT BOARDS AND/OR INDIVIDUAL CHIPS.
4. IN ORDER TO PROTECT
PROTECT SENSITIVE
SENSITIVE MICROPROCE
MICROPROCESSORS
SSORS AND CIRCUITRY,
CIRCUITRY, USE
USE STATIC DISCHARGE
DISCHARGE EQUIPMENT
EQUIPMENT,, SUCH AS ANTI-STATIC
ANTI-STATIC
WRIST STRAPS, WHEN ACCESSING INTERNAL COMPONENTS.
5. REPLAC
REPLACE E MALFUNCTIONI
MALFUNCTIONINGNG COMPONENTS
COMPONENTS ONLY WITHWITH THOSE COMPONENTS
COMPONENTS BYBY THE MANUFACTURE;
MANUFACTURE; INTRODU
INTRODUCTION
CTION OF SECOND-
SECOND-
SOURCE ICs OR OTHER NON-APPROVED COMPONENTS MAY DAMAGE THE PRODUCT AND VOID ANY APPLICABLE EPSON WARRANTY.
6. WHEN AIR DUSTER
DUSTER IS USED ON THE
THE REPAIR AND
AND THE MAINTENANCE
MAINTENANCE WORK,
WORK, THE USE OF THE
THE AIR DUSTER
DUSTER PRODUCTS
PRODUCTS CONTAINING
CONTAINING
THE INFLAMMABLE GAS IS PROHIBITED.
7. MAKE SURE AN ANTIVIR
ANTIVIRUS
US SOFTWARE
SOFTWARE IS INSTALLED
INSTALLED ON THE COMPUTER
COMPUTER USED FOR
FOR SERVICE
SERVICE SUPPORT.
SUPPORT. BE SURE TO HAVE THE
THE
LATEST VIRUS DEFINITION FILE
FILE FOR THE SOFTWARE.
About This Manual
About This Manual: This manual is made for the sole purpose of providing necessary information i n order that a serviceperson qualified by Epson performs his / her appropriate
repair / maintenance for the applicable Epson’s products. You shall not use this manual out of this purpose.
This manual is Epson’s confidential inf ormation. When you use this manual, you shall hold it in strict confidence and shall not disclose to any third party without prior consent of
Epson.
The instructions and procedures included herein are intended for the experienced repair technicians, and attention should be given to the precautions on the preceding page.
Manual Configuration
Configuration
This manual consists of six chapters and Appendix.
CHAPTER 1.PRODUCT DESCRIPTIONS
Provides a general overview and specifications of the product.
CHAPTER 2.TROUBLESHOOTING
Describes the step-by-step procedures for the troubleshooting.
CHAPTER 3.DISASSEMBLY / ASSEMBLY
Describes the step-by-step procedures for disassembling and assembling the product.
CHAPTER 4.ADJUSTMENT
Provides Epson-approved methods for adjustment.
CHAPTER 5.MAINTENANCE
Provides preventive maintenance procedures and the lists of Epson-approved lubricants and
adhesives required for servicing the product.
CHAPTER 6.APPENDIX
Provides the following additional information for reference:
• Con
Connec
nectors
tors
• Panel Menu Maps
• AS
ASPP List
List
• Explod
Exploded
ed Diagrams
Diagrams
Symbols Used in this Manual
Manual
Various symbols are used throughout this manual either to provide additional information on a specific topic or to warn of possible danger present during a procedure or an action.
Be aware of all symbols when they are used, and always read NOTE, CAUTION, or WARNING messages.
Indicates an operating or maintenance procedure, practice or condition that is necessary to keep the pr oduct’s quality.
Indicates an operating or maintenance procedure, practice, or condition that, if not strictly obs erved, could result in damage to, or destruction of, equipment.
May indicate an operating or maintenance procedure, practice or condition that is necessary to accomplish a tas k efficiently. It may also provide additional
information that is related to a specific s ubject, or comment on the results achieved through a previous action.
Indicates an operating or maintenance procedure, practice or condition that, if not strictly observed, could result in injury or loss of life.
Indicates that a particular task must be carried out according to a certain standard after disassembly and before re-assembly, otherwise the quality of the components
in question may be adversely affected.
Indicates that lubrication is needed for the parts after disassembly, when doing a maintenance or replacing a part with a new one.
Lubrication
Revision Status
Revision Date of Issue Description
A March 27, 2015 First release

• Chapter 4
Added of Figure
Figure 4-3,4 to page 211.
B May 2,2015
Changed
Changed of text to page
page 211.
Replacement of Figure 4-5,6,7,8 to page 212.
CHAPTER
1
PRODUCT DESCRIPTION
SC-P800 series Revision B
1.1 Product Description

SC-P800 series are large size color inkjet printers that support up to A2 (17”) sized cut-
sheet paper.
 F-Mach (180N x 8-column) print head
 Maximum print resolution (dpi): 2880 x 1440
 Superior color and monochrome reproducibility with eight colors
UltrachromeK3 ink system, consisting of 4 basic colors (YMCK) with 2
complementary colors and 2 complementary blacks
 Automatic switching between black ink modes; Photo black and Matte black.
Requires no user intervention, and ink used during the conversion is remarkably
reduced.
 Two manual paper feeders are provided in addition to the ASF (Auto Sheet
Feeder)
 Front manual feeder: Supports thick paper having a thickness of up to 1.5 Figure 1-1. External View
mm.
 Roll paper: Feeds paper using the roll paper unit (option).
 High speed network and communication supported
 100BASE-TX/10BASE-T Network Interface
 USB2.0 High Speed Interface

 Wireless LAN 802.11b/g/n Network Interface
 Borderless printing supported
 Equipped with a control panel having a 2.7-inch color touch panel, offering
excellent visibility and operability
1.2 Basic Specifications Table 1-1. Basic Specifications

Item Specifications
1.2.1 Basic Specifications Main body

operation 20% to 80% (Non condensing)
Humidity environment
Table 1-1. Basic Specifications
Item Specifications When storing 5% to 85% (Non condensing)
Maximum paper width 17 inch (43 cm) Until any one of the following conditions is met.
 12,000 pages (A2 plain paper fine mode)
Printing method On-demand ink jet method Operating life of the printer
 1,600,000 paths (carriage movement)
Printing direction Two-way shortest distance printing with logical seeking  5 years
Type F-Mach
Print Head Note "* ": The all 9 ink cartridges can be installed simultaneously. The printer automatically switches
Number of nozzles 180 Nozzles per color (180 Nozzles x 8 colors)* between Photo and Matte black depending on the driver s election while utilizing the same
UltrachromeK3 ink system (9 independent ink physical ink channel.
Type
cartridges)*
Table 1-2. Cartridge Alignment Sequence
Ink Matte Black*, Photo Black*, Light Black, Light Light
Row 1 Row 2 Row 3 Row 4 Row 5 Row 6 Row 7 Row 8 Row 9
Black, Cyan, Vivid Magenta, Yellow, Light Cyan, Vivid
Color of inks Light Vivid
Light Magenta (Refer to table1-2 for the alignment Matte Photo Light Vivid Light
sequence of the cartridges) Light Cyan Light Yellow
Black Black Black Magenta Cyan
Black (C) Magenta (Y)
Maximum print resolution 2880 dpi × 1440 dpi (PK) (MK) (LK) (VM) (Lc)
(LLK) (VLM)
Borderless printing Switched by an Ink
Printing function Automatic bottom processing Selector
L/4 x 6 Photo high-speed printing
 Ethernet 100BASE-TX/10BASE-T
Interface  High-Speed USB
 IEEE802.11b/g/n
Main body
operation 10 °C to 35 °C
Temperature environment
-20 °C to 40 °C (within 120 hours under 60 °C, and
When storing
within 1 month under 40 °C)
1.2.2 Electric Specifications 1.2.3 Ink Specifications

Table 1-3. Electric Specifications Table 1-4. Ink Specifications
Specification Item Specification
Item
100/120V Model 220/240V Model Form Exclusive ink cartridge
Rated voltage 120 VAC 220 to 240 VAC  Black system: Matte Black, Photo Black, Light Black, Light Light Black
Pigment ink
 Color system: Cyan, Vivid Magenta, Yellow, Light Cyan, Vivid Light
Input voltage range 108 to 132 VAC 198 to 264 VAC colors
Magenta
Rated frequency 50 to 60Hz
Cartridge life See the date printed on the package (at normal temperature)
Input frequency range 49.5 to 60.5Hz Guaranteed life
Rated current 0.6 A 0.3 A after 6 month (after mounted in the printer)
installation
Operating* Approx. 21 W Approx. 21 W
 Uninstalled (packed): -20 to 40 °C (within 1 month under 40 °C)
Power Ready mode Approx. 5.8 W Approx. 5.8 W
 Installed: -20 to 40 °C (within 1 month under 40 °C)
consumption Sleep mode Approx. 1.8 W Approx. 1.8 W Storage
 Transporting (packed): -20 to 60 °C
Power OFF Approx. 0.3 W Approx. 0.5 W (within 1 month under 40 °C, and within 72 hours under 60 °C)
Note "* ": Pattern: ISO Bike, Media: plain paper, Mode:Default(720x360), Media size: A2, Printing size: Dimensions 700ml: W30 x L93 x H70 mm
414 x 517.5mm
1.3 Printing Specifications 1.3.2 Paper Feeder Specifications

SC-P800 series support three types of paper feeding methods; ASF, Front Manual
1.3.1 Paper Feed Specifications Feed, and Roll Paper Feed. The paper size and thickness for each of the methods are
shown in the table below. For paper type and feeder capacity, refer to "1.3.3 Supported
Item Specification Media" (p15).
Paper feed method Friction feed
Paper Size
Minimum pitch of paper feed 2.94 µm (1/8640 inch) Paper Feed Thickness
Method Standard paper (mm)
 Rear ASF Width (mm) Length (mm)
(mm)
Paper feed  Front manual feed
ASF 89 to 431.8 127 to 950 L/4”x6” to A2/USC 0.08 to 0.3
 Rear roll paper
Front Manual Feed
Paper feed speed 25.4 mm (1 inch) when line feed: 333 msec (3 inch/sec) 203.2 to 431.8 254 to 950 A4/8”x10” to A2/USC 0.29 to 0.7
(Fine art media)
Front Manual Feed
203.2 to 431.8 254 to 594 A4/8”x10” to A2/USC 0.7 to 1.5
(Board media)
A3+/8”x10” to A2/
Roll paper 329 to 431.8 55 to 1117.6 0.25 to 0.7
USC
1.3.3 Supported Media

1.3.3.1 Epson Special Media Table
CUT SHEET
Note "*1": Borderless: Describes whether borderless pr inting is available.

"*2": Black ink: An abbreviation of the type of black ink supported by the media. PK: Photo Black/MK: Matte Black
"*3": May not be available depending on the area of purchase.
Table 1-5. Cut sheet Media Table
Paper Type Media Type (Printer Driver) Size Capacity Source Borderless *1 Black ink *2 ICC Profile
13 x 18 cm (5 x 7 in.)
10 x 15 cm (4 x 6 in.) 30
A4
16:9 wide size
Premium Glossy Photo Paper Epson Premium Glossy 20 Auto sheet feeder ✔ PK SC- P800 Se ries Epso n Premiu m Glo ss y.ic c
(102 x181 mm) *3
A3
10
A3+
A2 1
13 x 18 cm (5 x 7 in.)
Photo Paper Glossy Photo Paper Glossy 10 x 15 cm (4 x 6 in.) 30 Auto sheet feeder ✔ PK SC- P800 Series Pho to Pape r Glos sy. icc
A4
10 x 15 cm (4 x 6 in.)
30
A4
SC-P800 Series Epson Premium
Premium Semigloss Photo Paper Epson Premium Semigloss A3 Auto sheet feeder ✔ PK
10 Semigloss.icc
A3+
A2 1
A4 30
A3
Archival Matte Paper Epson Archival Matte 10 Auto sheet feeder ✔ MK SC-P800 Series Epson Archival Matte.icc
A3+
A2 1
A4 30
Matte Paper Heavy-weight Epson Archival Matte A3 Auto sheet feeder ✔ MK SC-P800 Series Epson Archival Matte.icc
10
A3+
A4 60
A3
Pho to Qu ality Inkj et Pap er Epson Ph oto Quality In k Jet 50 Auto sheet feeder --- MK SC-P800 Series Standard.icc
A3+
A2 10

Paper Type Media Type (Printer Driver) Size Capacity Source Borderless *1 Black ink *2 ICC Profile
Watercolor Paper - Front manual feed SC-P800 Series Watercolor Paper-Radiant
Watercolor Paper - Radiant White A3+ 1 ✔ MK
RadiantWhite (fine art media) White.icc
A3
Front manual feed
Velvet Fine Art Paper Velvet Fine Art Paper A3+ 1 ✔ MK SC-P800 Series VelvetFineArtPaper.icc
(fine art media)
A2
A3+ Front manual feed ✔ SC-P800 Series UltraSmooth FineArt
UltraSmooth Fine Art Paper UltraSmooth Fine Art Paper 1 MK
A2 (fine art media) --- Paper.icc
Epson Proofing Paper White Epson Proofing Paper White SC-P800 Series Epson Proofing Paper White
A3+ 1 Auto sheet feeder ✔ PK
Semimatte Semi-matte Semi-matte.icc
Premium Ink Jet Plain Paper plain papers A4 80 Auto sheet feeder ✔ PK/MK SC-P800 Series Standard.icc
Bright White Inkjet Paper plain papers A4 80 Auto sheet feeder ✔ PK/MK SC-P800 Series Standard.icc
ROLL PAPER
All paper loading methods are for roll paper.

"*2": Black ink: An abbreviation of the type of black ink supported by the media. PK: Photo Black/
MK: Matte Black
Table 1-6. Roll Paper Media Table
Paper Type Media Type (Printer Driver) Size Core Borderless *1 Black ink *2 ICC Profile
Premium Glossy Photo Paper (250) Epson Premium Glossy 406 mm/16" 3 inch ✔ PK
Glossy.icc
Premium Semigloss Photo Paper (250) Epson Premium Semigloss 406 mm/16" 3 inch ✔ PK
Semigloss.icc
329 mm (A3+) SC-P800 Series Epson Premium
Premium Luster Photo Paper (260) Epson Premium Luster 3 inch ✔ PK
406 mm/16" Luster.icc
Premium Semimatte Photo Paper (260) Epson Premium Semigloss 406 mm/16" 3 inch ✔ PK
Semigloss.icc
Enhanced Matte Paper Epson Archival Matte 432 mm/17" 3 inch ✔ MK SC-P800 Series Archival Matte.icc
1.3.3.2 Usable Commercially Available Paper Size

This printer supports the following p aper specifications for non-Epson media.
 Do not use paper that is wrinkled, scuffed, torn, or dirty.


 Although plain paper and recycled paper manufactured by
other companies can be loaded and fed in the printer as long as
they meet the following specifications, Epson cannot guarantee
the print quality.
 Although other paper types manufactured by other companies
can be loaded in the printer as long as they meet the following
specifications, Epson cannot guarantee the paper feeding and
print quality.
CUT SHEET

"*3": The maximum length you can set in the printer driver is 15 m.
"*4": May not be available depending on the media being used. Contact the manufacturer of the media for more details.
Number of
Item Paper Type Driver Media Types Size Paper thickness Loading Method Borderless *1 Ink Type*2
Sheets
A6
A5 Up to 12 mm
B5 total
A4 thickness
Letter
See the manual supplied with the
Legal 0.08 mm to 0.11 mm
Plain Paper Cut sheets paper and adjust settings as Auto sheet feeder --- PK/MK
B4 (64 to 90 g/m2)
appropriate.
A3 Up to 5 mm
A2 total
thickness
Non-standard sizes
W: 89 mm to 431.8mm
L: 127 mm to 950mm* 3

Number of
Item Paper Type Driver Media Types Size Paper thickness Loading Method Borderless *1 Ink Type*2
Sheets
A4
✔*4
Letter
Legal
---
Half Letter
28 to 43 cm (11 to 17 in.) ✔*4
43 to 56 cm (17 to 2 in.)
JIS B4
---
JIS B3
See the manual supplied with the 254 to 305 mm (10 to 12 in.)
Front manual feed tray (fine
Cut sheets paper and adjust settings as A3 1 0.29 mm to 0.7 mm PK/MK
art media
appropriate.
A3+ ✔*4
279 to 356 mm (11 to 14 in.)
30 to 30 cm (12 to 12 in.)
36 to 43 cm (14 to 17 in.) ---
41 to 51 cm (16 to 20 in.)
A2
Non-standard sizes ✔*4
W: 89 mm to 431.8mm
L: 127 mm to 950mm* 3
Thick paper
A4
Letter
Legal
Half Letter
28 to 43 cm (11 to 17 in.)
43 to 56 cm (17 to 22 in.)
JIS B4
JIS B3
See the manual supplied with the 254 to 305 mm (10 to 12 in.)
Front manual feed tray (poster
Cut sheets paper and adjust settings as A3 1 1.2 mm to 1.5 mm --- PK/MK
board)
appropriate.
A3+
279 to 356 mm (11 to 14 in.)
30 to 30 cm (12 to 12 in.)
36 to 43 cm (14 to 17 in.)
41 to 51 cm (16 to 20 in.)
A2
Non-standard sizes
W: 89 mm to 431.8mm
L: 127 mm to 950mm* 3
ROLL PAPER

"*3": You can specify and perform borderless printing; however, the print quality may decline or margins may appear due to the paper expanding or contracting.
"*4": The maximum length you can set in the printer driver is 15000 mm.
Table 1-8. Roll paper Media Table
Item Driver Media Types Size Paper thickness Roll Core Size Borderless* 1 Ink Type*2
13 to 17 inches wide
See the manual supplied with the paper
Roll paper W: 329 to 431.8 mm 0.25 mm to 0.7 mm 2 inches/3 inches ✔*3 PK/MK
and adjust settings as appropriate.
L: 55 to 1117.6 mm*4
1.3.4 Printable area

PW
 Normal print
LM RM
Table 1-9. Printable area (normal print)
Dimension
Item
Cut sheet Board paper Fine art paper Roll paper
TM (top margin) 3 mm 20 mm 3 mm 50 mm* 1

TM
BM (bottom margin) 3 mm 20 mm 15 mm 19 mm* 2 n
o
i
t
LM (left margin) 3 mm 3 mm 3 mm 3 mm c
e
r
i
d
RM (right margin) 3 mm 3 mm 3 mm 3 mm d
e
e
f
Note "*1": 0 mm for continuous print jobs. r
e
p Printable area
"*2": 14 mm when Print Page Line on the control panel is set to On. a
P PL
 Borderless print
Table 1-10. Printable area (borderless print)

Dimension
Item
Cut sheet Board paper Fine art paper Roll paper
BM
TM (top margin) 0 mm 0 mm 0 mm 50 mm*
BM (bottom margin) 0 mm 0 mm 0 mm 14 mm
LM (left margin) 0 mm 0 mm 0 mm 0 mm
RM (right margin) 0 mm 0 mm 0 mm 0 mm
Note "* ": 0 mm for continuous print jobs. Figure 1-2. Printable area
1.3.5 Borderless Printing Specification

The following media sizes are supported for borderless printing. For paper type and
feeder capacity, refer to "1.3.3 Supported Media" (p15).
Table 1-11. Borderless Printing Specification

Paper Type Size
A4 210 mm × 297 mm
A3 297 mm × 420 mm
A3+ 329 mm × 483 mm
A2 420 mm × 594 mm
Letter 8.5 inch × 11 inch
28 × 43 cm 11 inch × 17 inch
43 × 56 cm 17 inch × 22 inch
100 × 148 mm 100 mm × 148 mm
9 × 13 cm 3.5 inch × 5 inch
10 × 15 cm 4 inch × 6 inch
13 × 18 cm 5 inch × 7 inch
13 × 20 cm 5 inch × 8 inch
16:9 wide size 102 mm × 181 mm
20 × 25 cm 8 inch × 10 inch
254 × 305 mm 10 inch × 12 inch
279 × 356 mm 11 inch × 14 inch
30 × 30 cm 12 inch × 12 inch
41 × 51 cm 16 inch × 20 inch
13 inch (329 mm) roll paper 329 mm
16 inch roll paper 406 mm
16.5 inch (42 cm) roll paper 420 mm
17 inch roll paper 432 mm
1.4 Hardware Specifications 1.4.2 Installation Room Requirement
This section provides the printer dimensions and shows the main components.
1.4.1 Dimensions and Weight

 Dimensions
 Storage dimensions
550 mm
(W) 684 mm × (D) 376 mm × (H) 250 mm
(W) 684 mm × (D) 586 mm × (H) 286 mm* 100 mm
 Normal dimensions
(W) 684 mm × (D) 963 mm × (H) 550 mm

(W) 684 mm × (D) 769 mm × (H) 286 mm* 
270 mm
Note"* ":When optional items are attached
 Weight 1030 mm
Approx. 19.5kg (without ink cartridges)
100 mm
884 mm
Figure 1-3. Installation space
NOTE: When printing on poster board, leave a s pace of at least 430 mm in behind
the printer.
1.4.3 Part Names Table 1-12. Front side

No. Name
FRONT SIDE
1 Paper support
2 Edge guide
3 Printer cover
4 Ink cartridge cover
5 Front cover
6 Output tray
7 Front manual feed tray
8 Maintenance cartridge cover
9 Control panel
10 Print head
11 Paper support edge guide
12 Auto sheet feeder
Figure 1-4. Front side

BACK SIDE
.
Figure 1-5. Back side
Table 1-13. Back side

No. Name
1 Rear support
2 Roll paper feeder
3 Airflow vents
4 USB port
5 LAN port
6 Status light
7 Data light
8 AC inlet
1.5 Control Panel Specificatio

Specifications
ns
1.5.1 Control panel
OPERATION PANEL
Figure 1-6. Operation panel
Table 1-14.
1-14. Operation panel
Name Function
 On: The power is on.

1 Power li
light
 Off: The power is off.
2 Power button Turns the power on and off.
Press to return to the previous screen while the Menu is
3 Ba
Back
ck but
uttton
displayed.
Displays the printer's status, menus, error messages, and so
4 Screen
on.
Press to select menu items and setting values when a menu
5 up an
and
d dow
down
n but
butto
tons
ns
is displayed.
6 Home button Display the home screen.
HOME SCREEN Table 1-15. LCD

Name Function
 Home Screen View
Indicates that the home screen is displayed.
Indicates the selected Load Guide using the following

icons.
Auto sheet Fine art media

feeder
Poster board Roll paper
1 St
Staatus ic
icon
Turns on when Thick Paper is set to On.

Figure 1-7. Home screen
screen
Indicates that the ink is running low or the maintenance

cartridge is running out of space. Prepare a new cartridge.
Indicates the selected black ink using the following icons.
Photo black Matte black

ink ink
Table 1-15. LCD Table 1-15. LCD

Name Function Name Function
Displays the approximate amount of ink remaining and

Displayed when connected to a wired LAN. free space in the maintenance cartridge.
Depending on the status of each cartridge, the icons
change as shown below.
Displays the operation mode, radio wave status, and  Ink cartridge
connection status for the wireless LAN.
The icon is not displayed when the wireless LAN is No error Ink low
disconnected.
The number of lines indicates the radio wave strength.
(Ink Remaining
3
Display) button
Strong Weak
 Maintenance cartridge
1 St
Staatus ic
icon No error The
Searching or
unavailable Maintenance
Box is nearing
the end of its
The icon changes as shown below depending on the
service life.
operation mode.
Infrastructure Ad hoc mode (BK Ink

4 You can change from one type of black ink to another.
mode Change) button
(Network Displays the status of the printer's connection to the

Simple AP mode 5 Summary computer. You can also display Wi-Fi/Network Settings
Wi-If Direct
Display) button and so on directly from the Menu.
mode
You can perform printer maintenance and adjust printer

6 (S
(Set
etu
up) bu
butt
tton
on
Load Guide is displayed when paper is not loaded. You settings.
(Load Guide/ can continue by checking the selected Load Guide
2 Media Setup) procedure
procedu re on the screen.
screen. You can eject paper that has been loaded.
button Media Setup is displayed when paper is loaded. You can The following can be performed when roll paper is
set the Media Size and Media Type. loaded.
(Cut/Eject)  Move the end of the printed section to the cutting
7
button position
 Eject roll paper after moving the end of the printed
section to the cutting position
 Eject roll paper
Table 1-16. Set up menu

Menu Menu Item / Setting Value (Shaded one is the default) Explanation
On
Print Page Line When this is set to On, a dotted line is printed on the roll paper.
Off
On Sel
eleect wh
whet
ethher or no
nott (On
On/O
/Off
ff)) to dete
tecct th
thee pap
apeer wid
idth
th.. When thi
hiss is set to Of
Off,
f, pri
rin
nti
tin
ng may be perf
rfo
orm
rmeed
beyond the edges
edges of the paper.
paper. If printing is performed
performed beyond
beyond the edges
edges of the paper,
paper, the inside of
of the printer
Printer Settings Paper Size Check
Off will be soiled with ink. We recommend setting this to On. When selecting Off, borderless printing can not be
performed..
performed
On When this is set to On, the black ink is changed automatically using the Media Type selected in the printer
BK Ink Auto Change
Off driver.
LCD Brightness 1 to 9 You can adjust the brightness of the screen in nine stages.
High
Medium
Button Press
Low
Off
High
Medium Set whether or not to play a sound and the volume for operation sounds, error sounds,
System Sound Error Notice
Low and done sounds.
Administration
Off
High
Medium
Common Settings CompletionNotice
Low
Off
Set the time to switch to sleep mode (energy saving mode) when the printer is not operated for a continuous
Sleep Timer 1 to 240 mins.
period.
Off
30minutes
1h
Set whether or not to turn off the printer automatically, as well as setting the time until the printer
Power Off Timer 2h automatically turns off when no printer operations are performed for a continuous period. The default setting
varies depending on the area of use.
4h
8h
12h

Date/Time Set the date and time.

Date/Time Settings Set the time difference from Coordinated Universal Time (UTC). Default: Since this is set to ±0:00, it does
Time Difference
not normally need to be changed.
English
French
Italian
German
Spanish
Common Settings
System Language Portuguese Select the language for the screen display. The default setting varies depending on the area of use.
Administration Dutch
Russian
Simplified Chinese
Traditional Chinese
Korean
On
Operation Timer Out You are returned to the Home screen if no operations are performed for three minutes on each menu.
Off
Wi-Fi/Network
Wi-Fi/Network Status Print a network status sheet. View network settings and connection status.
Settings

Manual
Push Button Setup
(WPS)
PIN Code Setup
Wi-Fi Setup (WPS)
Wi-Fi Auto Connect
Disable Wi-Fi
Wi-Fi/Network
Wi-Fi Direct Setup ---
Settings
Connection Check
System Printer Name
Administration
TCP/IP Address
Advanced Setup DNS Server
Proxy Server
Wi-Fi Direct
Google Cloud Print How to Select How to display an explanation of the function. Visit the portal for more information on registering and
Services Settings usage. You can stop/restart service usage and restore content to the default settings from Settings.
Wi-Fi/Network Settings Restore network settings to the default settings.

Restore Default
All except Network Settings Restore all control panel settings except network settings to the default settings.
Settings
All Settings Restore all settings to the default settings.
 Network Summary Display
Table 1-17. Network Summary Display

Menu Menu Item Explanation
Wi-Fi/Network Settings
Menu Wi-Fi Setup
---
Wi-Fi Direct Setup
Wi-Fi Setup
1.5.3 Inspection Mode

The Inspection Mode is intended to be used by a service person for servicing the printer.
HOW TO START & QUIT
1. Press and hold the [Power] button, [Back] button, and [Home] button together for 10 seconds or longer.
2. To exit the Inspection Mode, press the [Power] button to power OFF the printer.
INSPECTION MODE MENU LIST

Table 1-18. Inspection Mode
Menu
Explanation
1 2 3
Mode used for adjustment at factory shipment

1. Printer Inspection Mode Printer Inspection Mode Flag check
Mode used for adjustment at factory shipment
1. Inspection ALL Mode used for adjustment at factory shipment
2. CSIC Check Mode used for adjustment at factory shipment
3. Maintenance Box Check Mode used for adjustment at factory shipment
2. Special Inspection 4. Panel Key Test To check the operation of buttons on the touch panel and operation of the touch panel
5. LCD/LED Test To check for the color and dot missing on the LCD and check the operation of the screen
6. Sensor Check To check the operation of each sensor
7. Rom Ver.check To check the current ROM version
1. Touch Screen Calibration To adjust the input position of the touch panel
3. Touch Screen Inspection
2. Touch PNL Measurement Mode To check the sensitivity of the touch panel
4. Development Mode 1. Electricity Test Mode Mode used for adjustment at factory shipment
5. Status Sheet Print Mode Mode used for adjustment at factory shipment
6. Normal Mode Mode used for adjustment at factory shipment
CHAPTER
2
TROUBLE SHOOTING
2.1 Overview 2.1.1.3 Recurrence check of the trouble

Check if the trouble the user claims recurs with th e returned printer.
This section explains the basic procedure for troubleshooting problems on the printer
quickly and efficiently.  If RIP was used, check if the trouble recurs when the driver is used.
When carrying out the troubleshooting procedures, take a flexible measure following  If 3rd party's media were used, check if the tr ouble recurs when a genuine
your sales company's policy and considering the troubling situation. medium is used.
 If 3rd party's ink was used, perform the repair according t o the policy of each
2.1.1 Preliminary Check local sales subsidiary.
Make sure to verify or perform the following basic items whenever servicing the  If the F/W was not the latest, gain agreement with the user on the update of F/
printer. W, and check if the trouble recurs when the latest F/W is used.
2.1.1.1 Before performing troubleshooting 2.1.1.4 Check for the counter values/history
Download NVRAM and check the following with NVRAM Viewer. (For the check
Before troubleshooting, perform basic checks such as connection check of the power
method, see P.211.)
cable and installation check of the ink cartridges.
 Counter history of the periodic replacement parts. (if any part's life is near.)
2.1.1.2 Check for the usage environment  Printer's operating history (if any cause for the trouble exists)
Check the user's usage environment.
 Error history (the frequency/history of errors related with the trouble)
 Temperature/humidity of the installation site
(For the guaranteed environment, see P.12.) 2.1.1.5 Test print check
 Drivers/RIP that the user uses For the trouble related with print quality, carry out “Test Print” and check the current
 Genuine media or 3rd party's media? adjustment status. (For the procedure of test print, see P.219.)
 Genuine ink or 3rd party's ink?

 F/W version (the latest?)
 Check also the following if necessary.
Phenomenon Check Item

The installation site inclined?
Any vibrating equipment near the site?
Bad print quality The user's panel settings
Is the interior dirty?
Clean it if dirty.
Missing dots/bad print quality Near a conditioner's ventilation duct?
2.1.2 Troubleshooting Procedure 2.1.3.2 If necessary to escalate the trouble case

Refer to the following items according to the observed symptom, carry out the Make a report with the following data.
corresponding troubleshooting following the procedures described in the next sections.  Backed-up NVRAM data
1. Trouble with a Maintenance Request or Service Call Error. (See P.36, P. 37)  Firmware version
2. Trouble on print quality (See P.44)
 Service program version
3. Trouble on Paper Feeding (See P.47)
4. Other troubles (See P.48)  For bad print quality: a print sample with the marked symptom and a printed
5. Trouble on Service Program (See P.49) test pattern.
6. Trouble on NVRAM viewer (See P.50)
 For faulty parts: the faulty parts themselves and a photos of the troubling
section.
2.1.3 Procedure after troubleshooting
 Information on the user/the repair listed below
This is a format of the escalation report. At least check out the items on the
2.1.3.1 If the trouble has been successfully solved
list and register the case in the escalation system.
 Check if the movement of the covers is normal (without any damage, noises).
• Model name
If any abnormality is found, lubricate or replace the faulty parts.
• Serial number
 Carry out the cleaning after repair. • With or without options
• Content of the claim from the user
 Prepare a report on the repair. (follow your company/local office's policy.)
• Date of occurrence
• Trouble occurrence conditions/recurrence method
• What the service person actually observed
(Check items before check, the content of troubleshooting and repair.)
• Date of escalation
• Purpose of escalation
(Measures which the user/service person)
• Degree of urgency (S/A/B/C)
S: High (those which may cause a death, ignition, etc.)
A: Problems, bugs
B: Strong request
C: Inquiry
• Deadline for the response
• Repair history
• Part-replacement history
2.2 Remedies for Maintenance Requests

This section describes the remedies for maintenance requests. Maintenance requests do not effect the printer’s operation; therefore, you can continue the current printing. When a
maintenance request error occurs, the printer displays on the LCD a hexadecimal code of “NNNN” which correspond to the bit numbers assigned to error s tatuses as shown in the
table below.
Table 2-1. Maintenance Request Errors
Bit assignment (Binary) XXXX
Cause Remedy
12 11 10 9 8 7 6 5 4 3 2 1 0 (Hexa-decimal)
Replace the Absorbers for Borderless Printing (POROUS PAD,
The waste ink counter of the Absorbers for
0 0 0 0 0 0 0 0 0 0 0 0 1 00000001 INK WASTE BOX, RIGHT/POROUS PAD, INK WASTE BOX,
Borderless Printing has reached the near end.
LEFT), and clear the usage counter with the Service Program.
The life of the ink supply tube has reached the Replace the ink supply tube (INK, SYSTEM, ASSY), and clear the
0 0 0 0 0 0 0 0 0 0 0 1 0 00000002
near end. usage counter with the Service Program.
0 0 0 0 0 0 0 0 0 0 1 0 0 00000004 Reserved
Replace the battery, and initialize the RTC with the Service
0 0 0 0 0 0 0 0 0 1 0 0 0 00000008 The RTC backup battery has run out.
Program.
0 0 0 0 0 0 0 0 1 0 0 0 0 00000010 Reserved
0 0 0 0 0 0 0 1 0 0 0 0 0 00000020 Reserved
Replace the pump cap unit (PUMP, CAP, ASSY), and clear the
0 0 0 0 0 0 1 0 0 0 0 0 0 00000040 The pump counter has reached the near end.
usage counter with the Service Program.
0 0 0 0 0 1 0 0 0 0 0 0 0 00000080 Reserved
0 0 0 0 1 0 0 0 0 0 0 0 0 00000100 Reserved
0 0 0 1 0 0 0 0 0 0 0 0 0 00000200 Reserved
0 0 1 0 0 0 0 0 0 0 0 0 0 00000400 Reserved
Replace the Cartridge Holder Waste Ink Pads (POROUS PAD,
The Ink Cartridge removal counter has reached
0 1 0 0 0 0 0 0 0 0 0 0 0 00000800 TRAY, INK EJECT), and clear the usage counter with the Service
the near end.
Program.
The ink selector driving frequency has reached the Replace the ink selector (INK, SYSTEM, ASSY), and clear the
1 0 0 0 0 0 0 0 0 0 0 0 0 00001000
near end. usage counter with the Service Program.
Note : Ex): When “Maintenance Request 0000048” is displayed.

As “0000048” in hexadecimal means “100 1000” in binary, you can find out the code is assigned to Bit-3 and Bit-6 referring to the above table. In this case, two errors are
occurring simultaneously. (Bit-3: battery exhaustion/ Bit-6: pump counter near end.)
2.3 Remedies for Service Call Error

The following tables explains the Service Call error messages and remedies.
Table 2-2. Service Call Error

Code Category Error Name Cause Check Item Remedy
Replace the Ink Supply Tube (INK,
SYSTEM, ASSY) and reset the counter
using the Adjustment Program. In
addition, check the statuses of the CR
The CR scan path counter has reached
motor (MOTOR ASSY., CR), the driven
1101 IS CR life error a predetermined level. (The end of life ---
pulley, the Carriage Unit, and the Head
of the Ink Supply Tube)
FFC, if any abnormal noise or wear is
found, replace the corresponding part(s)
along with the Ink Supply Tube. (See
P.125)
An abnormal operation (reversed 1. Replace the CR scale.

operation) of the CR unit was detected. 2. Replace the driven pulley.
 Contamination on CR scale 3. Replace the CR motor.
 CR encoder failure (cable failure) 4. Lubricate the OIL PAD of the CR
Check the reading status of the CR encoder with the Service
1121 CR CR reversing error  CR scale failure unit. (See P.284)
Program.
 Motor driver failure 5. Replace the CR timing belt.
 CR belt failure 6. Replace the FFC of the CR encoder.
 Driver pulley failure 7. Replace the CR unit.
 CR motor failure (cable failure) 8. Replace the MAIN board.
The load on the CR motor has 1. Replace the CR scale.
exceeded the expected level.P 2. Replace the driven pulley.
 Paper jam (such as paper left on the 3. Replace the CR motor.
print path)
4. Lubricate the OIL PAD of the CR
 Increase of load (such as the Visually check whether paper is left on the print path, and
1123 CR CR Duty over error unit. (See P.284)
damaged CR shaft, damaged CR remove it if left.
5. Replace the CR timing belt.
shaft bearing, insufficient grease,
the deformed CR sub shaft) 6. Replace the FFC of the CR encoder.
 CR motor failure (cable failure) 7. Replace the CR unit.
 CR encoder failure (cable failure) 8. Replace the MAIN board.
Drive time of the CR motor exceeding
1124 CR CR reversing error the predetermined time was detected. --- Replace the MAIN board.
 Firmware becomes out of control.

An abnormal operation (reversing) of
the PF was detected. 1. Replace the PF motor.
 Contamination on PF scale 2. Replace the FFC of the PF encoder.
 PF encoder failure (cable failure) Check the reading status of the PF encoder with the Service 3. Replace the PF encoder.
122C PF PF reversing error
 PF scale failure Program. 4. Replace the PF scale.
 Motor driver failure 5. Replace the MAIN board.
 PF timing belt failure 6. Replace the printer mechanism unit.
 PF motor failure (cable failure)
 The temperature of the head driver
rises, and has reached a
Head driver predetermined limit. 1. Replace the head FFC.
Check the connection of the head FFC for abnormalities, such
131B Head (transmission gate)  Head FFC insertion at an angle 2. Replace the print head.
as whether it is inserted at an angle.
temp. error  Disconnection of the head FFC 3. Replace the MAIN board.
 SUB board failure
 MAIN board failure
The pressure does not reach the

predetermined level despite
pressurization over a predetermined
time.
Pressure motor drive  Pressure pump home sensor failure Check the connection part between the ink cartridge and ink 1. Replace the ink cartridge.
1400 Pressure motor
timeover  Abnormal ink cartridge pack (air cartridge holder, and remove foreign materials if any. 2. Replace the pressure pump.
leak)
 Foreign materials are attached at the
I/C feed port. (Air leaks due to
incomplete seal.)
The pressure cannot be reduced. 1. Are there any problems, such as the FFC is damaged or
Pressure motor  Pressure pump failure disconnected, in the connection below?
1403 Pressure motor pressure reducing  Pressure motor to MAIN board (CN46) Replace the pressure pump.
error  Pressure sensor to MAIN board (CN52)
2. Is the pressure tube jammed?

 The pressure does not reach the
predetermined level despite
pressurization over a predetermined
time.
• Pressure pump home sensor
Pump movement Check the connection part between the ink cartridge and ink 1. Replace the ink cartridge.
1404 Pressure motor failure
cycle over error cartridge holder, and remove foreign materials if any. 2. Replace the pressure pump.
 Air leaks.
• Abnormal ink cartridge pack
 The seal of the I/C feed port is
incomplete, causing air to leak.
• Foreign materials are attached.
Drive time of the pump motor is longer
Drive time monitor
1410 PUMP than the predetermined time. --- Replace the MAIN board.
time-out (PUMP)
Pump cap unit life The pump counter has reached the
142D PUMP --- Replace the pump cap unit.
error predetermined value.
The ink cartridge replacement counter
1430 Waste ink Holder ink pad error --- Replace the holder ink pad.
has reached the predetermined value.
The ink selector driving frequency has Replace the ink selector (INK,
1431 Ink selector Ink selector error ---
reached the predetermined value. SYSTEM, ASSY).
The ink selector does not finish
Ink selector drive operating in the predetermined time. Perform the Ink Selector Operation Check using the Service Replace the ink selector (INK,
1432 Ink selector
timeover  Ink selector sensor failure Program. SYSTEM, ASSY).
 Ink selector motor failure
The cartridge cover does not open.
• Load is applied.
 The open/closed status of the cover
1. Replace the ink cover open sensor.
1434 Ink cover Ink cover unlock error cannot be detected. Is an object put on the cartridge cover?
2. Replace the ink cover solenoid.
• Ink cover open sensor failure
 The lock cannot be released.
• Ink cover solenoid failure
Switching the ink selector failed.
ink selector switching
1498 Ink selector  The non-existent position has been --- Replace the ink selector
error
specified.
The release roller position sensor
Release phase cannot detect the actuator after the 1. Replace the release sensor.
1501 Driven release ---
detection error release motor has driven a 2. Replace the release motor.
predetermined number of steps.

Drive time of the driven release motor
Drive time monitor
1502 Driven release is longer than the predetermined time. --- Replace the MAIN board.
time-out
Mechanism unit An abnormality was detected in the
150D --- Clean the inside of the printer. (See P.282) Replace the printer mechanism unit.
abnormal error mechanism unit.
Drive time of the APG motor is longer
APG drive time
1511 APG than the predetermined time. --- Replace the MAIN board.
monitor time-out
 The APG home position cannot be
detected.
 The APG motor cannot drive by the
1. Replace the APG sensor.
1512 APG APG error predetermined amount. Does turning OFF and ON the power remove the error?
• The CR lock cannot be released. 2. Replace the APG motor.
• APG sensor failure

• APG motor failure
 The APG sensor cannot detect the
home position after the APG motor
has driven a predetermined number
of steps.
1. Replace the APG sensor.
1513 APG APG reset error  The APG motor cannot drive by the Does turning OFF and ON the power remove the error?
predetermined amount. 2. Replace the APG motor.
• CR lock failure
• APG sensor failure
• APG motor failure
Drive time of the driven ASF motor is
ASF drive time
1520 ASF longer than the predetermined time. --- Replace the MAIN board.
monitor time-out
The detection status of the ASF sensor
does not change after the ASF motor
has driven a predetermined number of 1. Check whether there are any foreign materials inside the
ASF phase detection 1. Replace the APG sensor.
1531 ASF steps. ASF.
error 2. Replace the APG motor.
 ASF sensor failure 2. Does turning OFF and ON the power remove the error?
 Connection failure
 ASF motor failure
When the power is ON, the home

position of the pressure pump cannot
Pressure pump home Does turning OFF and ON the power remove the error? 1. Replace the pressure pump.
1535 Pressure pump be detected.
detection error  pressure home sensor to Main board (CN52) 2. Replace the MAIN board.
 Sticking of bellows
 Pressure pump home sensor failure

 When the power is ON, a foreign
Paper width sensor material on the platen was detected. Check whether a foreign material is on the platen, and remove it
1600 PW Replace the PW sensor.
obstruction error  An object reflecting light, such as if any.
paper, is on the platen.
Paper width sensor PW sensor failure
1601 PW --- Replace the PW sensor.
malfunction
If the printer is not recovered even after
The time information cannot be read the date is reset, perform the following.
1A23 RTC Invalid RTC data Initialize the RTC with the Service Program, and set the date.
from the RTC. 1. Replace the RTC backup battery.
2. Replace the MAIN board.
 The head thermistor detected a
temperature of -20 degrees or lower
or 100 degrees or higher. 1. Replace the head FFC.
Thermistor sensor
1A37 ---  Head FFC insertion at an angle Check the connection of the head FFC for abnormalities. 2. Replace the print head.
error
 Disconnection of the head FFC 3. Replace the MAIN board.
 SUB board failure
 The MAIN board detected a
Transistor ambient temperature of -20 degrees or lower
1A38 Hard --- Replace the MAIN board.
temp. error or 100 degrees or higher.
1. Install the firmware again.
1F81 CSIC CSIC firmware CSIC-related firmware error Does turning OFF and ON the power remove the error?
2. Replace the MAIN board.
MAIN board If setting the Initial setting has not
The specifications of the MAIN board Set the Initial setting of the MAIN board with the Service
1F82 CSIC incorrect specification recovered the printer, replace the MAIN
are incorrect. Program.
error board.
This error is intended to be used in the
product development stage. It is
Turn the power off and then turn it back on. Does the printer
Service call for FW supposed to not occur to marketed
DXXX Debugging recover from the error? (No repair work is needed unless the
debugging products, but may occur due to an
error occurs again.) 1. Install the firmware again.
unexpected cause such as external
noises. 2. Replace the MAIN board.
 There is something wrong with the

CPU related service
FXXX CPU firmware. Is the firmware installed correct one for the printer?
call
 Main board failure
0102 RTC System fatal error RTC failure Does turning OFF and ON the power remove the error? Replace the RTC.

0103 RTC System fatal error RTC failure Does turning OFF and ON the power remove the error? Replace the RTC.
Wi-Fi board/ Wi-Fi board or MAIN board failure 1. Replace the Wi-Fi board.
0A30 System fatal error Does turning OFF and ON the power remove the error?
MAIN board 2. Replace the MAIN board.
Wi-Fi board/ Wi-Fi board or MAIN board failure 1. Replace the Wi-Fi board.
0A39 System fatal error Does turning OFF and ON the power remove the error?
MAIN board 2. Replace the MAIN board.
2.4 Remedies for Print Quality Troubles

This section provides troubleshooting of print q uality troubles classifying them by observed symptom. Before performing tr oubleshooting, refer to "Nozzle Check" (p239) and print
nozzle check pattern. Examine the printed pattern, and if any missing s egment is found, perform the PRINT HEAD cleaning.
Table 2-3. Print Quality Troubles

Symptom Cause Check Item Remedy
The Wiper is contaminated and wiping
1. Is the Wiper or Wiper Cleaner contaminated? 1. Clean the Wiper.
the PRINT HEAD cannot be performed
2. Is the Wiper or Wiper Cleaner damaged? 2. Replace the Wiper and Wiper Cleaner.
properly.
1. Clean the Cap.
The Head Cap is contaminated. Is the Cap contaminated? 2. Replace the Cap (PUMP CAP UNIT). (Page
122)
There is some foreign material on the
Is there any foreign materials on the PRINT HEAD? Clean the PRINT HEAD.
PRINT HEAD.
There is something wrong in the pump
Is the pump tube being bent or getting caught between
The nozzles are still clogging after tube and the cleaning (suctioning of Route the pump tube correctly.
surrounding parts or components?
cleaning. ink) cannot be performed properly.
The ink is leaking. Is there any ink leakage observed on the ink flow paths? If any leakage is found, correct it.
There is air inside the ink path. Is there any air bubbles observed in the ink flow paths? Run a head cleaning. (Page 238)
1. Reconnect the HEAD FFC.
Is the HEAD FFC connected properly without being
The HEAD FFC is not connected 2. If the trouble still occurs, the cause may be
connected at an angle and any abnormalities such as peeled
correctly. breaking of the HEAD FFC. Replace the
terminals?
HEAD FFC. (Page 137)
If any of the remedies above does not help, replace the following parts one by one.
 PRINT HEAD (Page 103)
 MAIN BOARD (The fuse may have blown) (Page 94)
Carry out the adjustments correctly.
Have the following adjustments been made properly?  Head inclination adjustment (CR direction)
The PRINT HEAD has not been
 Head inclination auto adjustment (CR direction) (Page 232)
Horizontal or vertical lines look adjusted properly.
 Head slant auto adjustment (PF direction)  Head slant adjustment (PF direction) (Page
misaligned.
236)
1. Is the paper thickness setting correct? 1. Correct the paper thickness setting.
Improper PG adjustment
2. Has the PG adjustment been made properly? 2. Perform the PG adjustment. (Page 223)
Table 2-3. Print Quality Troubles

The ink in the i nk cartridge is not Shake the ink cartridges so that ink droplets spread
---
Color or print density unevenness within a agitated enough. evenly inside the cartridges.
page or across pages. Deterioration of ink quality Have the installed ink cartridges expired? Replace the expired ink cartridges with new ones.
Improper PG adjustment Has the PG adjustment been made properly? Perform the PG adjustment. (Page 223)
Rewrite the Head rank ID with a correct one. (Page
Too much ink discharge. Has the Head rank ID been written correctly?
Blurred print 231)
The ink droplet sizes are not proper. Are the RIP settings proper? Change the RIP settings accordingly.
Traces of Pressure Roller are caused
Remove the paper if the printer is left for a long
because the paper had been kept set in ---
Paper dust is attached or the traces of the time.
the printer for a long time.
rollers appear.
The paper dust attached on the PF Clean the rollers. Print some blank pages to clean
Is there any paper dust attached to the PF rollers?
rollers transferred to the paper. them.
2.5 Trouble on Paper Feeding

This section describes the possible tr oubles on paper feeding and their causes and remedies.
Table 2-4. Trouble on Paper Feeding
Paper is not fed into the printer properly. PE SENSOR failure --- Replace the PE SENSOR. (See P.187)
1. Clean the PF SCALE.
1. Is the PF SCALE damaged or contaminated?
2. Reinstall the PF SCALE and PF ENCODER.
PF SCALE or PF ENCODER failure 2. Is the PF SCALE attached properly?
3. Replace the PF SCALE (See P.172) and PF
Paper feeding or paper ejecting is 3. Is the PF ENCODER installed correctly?
ENCODER (See P.173).
abnormal.
The tension of the PF TIMING BELT is Correct the tension of the PF TIMING BELT. (See
---
not proper. P.174)
PF rollers failure Are the PF rollers contaminated or damaged? Clean the rollers or replace them.
The Paper Skew Check function has Enable (select “ON”) the Paper Skew Check
---
been disabled. function.
Paper is skewing. The Paper Size Check function has Enable (select “ON”) the Paper Size Check
---
been disabled. function.
The PW SENSOR is not working. --- Replace the PW SENSOR. (See P.111)
Paper feed amount is not configured Perform the Media Feed Auto Adjustment. (Page
---
correctly. 265)
Actual margins differ from the specified
margins. Enable (select “ON”) the Paper Size Check
The Paper Size Check function has
--- function. (The printer is not capable of precisely
been disabled.
correcting less than 2 mm differences.)
2.6 Other Troubles

Table 2-5. Other Troubles
The power cable is unplugged Is the power plug connected properly? Connect it properly.
Is the electrical outlet overloaded sharing with any other Use one electrical outlet for the printer only if
The power voltage is unstable.
electric equipment? possible.
Is there any problems in the connection between the PSH
Connection failure of the PSH BOARD Correct the problem.
BOARD and the MAIN BOARD?
The printer is not powered.
Connection failure of the PANEL Is there any problems in the connection between the
Correct the problem.
BOARD PANEL BOARD and the MAIN BOARD?
If any of the remedies above does not help, replace the following parts one by one.
 AC inlet
 Power Supply Board (See P.97)
A wrong type of network cable is used. Is a crossing cable used as the network cable? Replace the cable with a straight cable.
Is there any abnormalities observed on the cable?
 Are the connectors firmly inserted?
Network cable failure  Is the cable breaking? Correct the problem.
Cannot access to the network.
 Is the cable being bent or is there anything placed on the
cable?
LAN connector failure Is the connector deformed or damaged? Replace the MAIN BOARD.
If any of the remedies above does not help, replace the Main Board. (See P.94)
The tension of the CR TIMING BELT Perform the CR Timing Belt Tension Check. (Page
---
is not proper. 225)
Lubrication of the CR UNIT and CR Does the CR UNIT move smoothly? Check it by pulling
If the unit does not move smoothly, lubricate it.
shaft is insufficient. the CR TIMING BELT.
The printer makes a strange noise when the
1. Clean the CR SCALE.
CR is moving. 1. Is the CR SCALE damaged or contaminated?
2. Reinstall the CR SCALE and CR ENCODER.
CR SCALE or CR ENCODER failure 2. Is the CR SCALE attached properly?
3. Replace the CR SCALE (See P.107) and CR
3. Is the CR ENCODER installed correctly?
ENCODER (See P.110).
If any of the remedies above does not help, replace the CR MOTOR. (See P.116)
2.7 Trouble on Service Program

This section describes possible troubles on Service Program and their causes and remedies.
Table 2-6. Troubles on Service Program

Are you running the program on the following operating
systems? Run the program on the supported operating
The operating system is not supported.
 Supported OS: Windows Vista, Windows 7, Windows systems.
8/8.1
The printer is not connected to the Is there any problem with the connection between the
Connect them properly.
computer properly. printer and computer?
If the program still does not start, the program files
Service Program does not start There is something wrong with the Try with another computer. Does the program start
may be broken. Download the set of program files
program file. normally?
again.
Did you get the program through the official channel?
Registration information of the program Download the program file including security files
Check it with the license agreement displayed at the start-
is wrong. through the official channel.
up screen.
More than one printers are connected to Is there any printer connected to the USB port on the Disconnect the printer which is not necessary for
the computer. computer other than the one for adjustment? the adjustment.
 The printer is turned off.
1. Is the printer powered on? 1. Turn the printer on.
 The printer is in a status that cannot
The printer does not react to the program 2. Is there any error occurring on the printer? 2. Correct the printer errors.
accept the program command.
command.
After the USB ID is changed, the 1. Is the printer powered on?
Select the printer (USB port) correctly.
printer has not been reselected. 2. Is there any error occurring on the printer?
The selected adjustment does not
“Remove paper” error require printing, but paper is loaded on --- Remove the paper from the printer.
the printer.
2.8 Trouble on NVRAM Viewer

This section describes possible troubles on NV RAM Viewer and their causes and remedies.
Table 2-7. Trouble on NVRAM Viewer

With a text editor, open the ini file (ext_dlg.ini) in the
The button to open the NVRAM Viewer is NVRAM Viewer function is set to Adjust the setting according to the policy of each
“Service” folder of the Service Program, and check the
not displayed. Hide. local sales subsidiary.
setting status of the NVRAM Viewer. (0 = Hide, 1 = Show)
The contents and the items displayed in the
The Service Program you are running is
NVRAM Viewer do not match with each Are you running the Service Program for this product? Use the proper Service Program for this product.
different one.
other.
History of the error and the counter
Click the “Send as CSV” button on the lower right
History of the error and the counter reset reset are shown only as a CSV file. It
--- NVRAM Viewer screen to output the CSV file.
are not displayed on the NVRAM Viewer. will not be shown in the Viewer,
These histories are recorded in this file.
because they have too many items.
CHAPTER
3
DISASSEMBLY & ASSEMBLY
  The power switch for this printer is installed on the secondary   Locate the printer on a stable and flat surface.
side of the power circuit; therefore, the power is always  Use only recommended or s for disassembly, assembly or
supplied unless the AC Cable is unplugged. To prevent electric adjustment of the printer.
shock and circuit damage during servicing, make sure t o follow  Apply lubricants and adhesives as specified.
the instructions below.  Be careful not to soil the printer or the floor with the leaked ink
• Before removing a circuit board, make sure to unplug the when removing the ink-path-related components or parts.
AC Cable from the AC outlet and confirm the LEDs are Spread a sheet of paper or cloth on the floor in advance.
turned off by pressing the Power button on the Operating  Do not touch electrical circuit boards with bare hands as the
Panel. This operation discharges the residual charge in the elements on the board are so sensitive that they can be easily
printer. damaged by static electricity. If you have to handle the boards
• Make sure not to place the removed circuit boards on the with bare hands, use static electricity discharge equipment such
metal and such directly. as anti-static wrist straps.
 Always wear gloves for disassembly and reassembly to avoid  When the printer has to be operated with the covers removed,
injury from sharp metal edges. take extra care not to get your fingers or clothes caught in
 Never touch the ink or wasted ink with bare hands. If ink comes moving parts.
into contact with your skin, wash it off with soap and water  When you have to remove any parts or components that are
immediately. If irritation occurs, contact a physician. provided as after-service-parts but are not described in this
 If ink gets in your eye, flush the eye with fresh water and see a chapter, carefully observe how they are installed and make
doctor immediately. sure to remember it before removing them.
 When replacing the MAIN BOARD, PSH BOARD, or Power  Disassembling the frame and some components (platen, PF
harnesses and such, make sure to check visually if any harness shaft) of the printer is prohibited because they are assembled
is caught in between or any wrong connection exists. with precise measurements in 1/100 mm unit at the factory.
3.1.2 Cautions after assembling 3.1.3 Orientation Definition

The terms used for indicating the orientation/direction throughout this chapter are as
  The ink-path-related components or parts should be firmly and
follows.
securely reinstalled on the printer to prevent the ink from
leakage.
 When reassembling the printer, make sure to connect the Up
connectors of the electric components or parts correctly and
securely. Use extreme care when connecting FFCs (flexible flat
cables). Improper connection of the FFCs, such as inserting
them diagonally into the connectors, could cause short- Rear
circuiting and lead to breakdown of the electric elements on the
boards.
 When reassembling the printer, make sure to route the FFCs
and other cables as specified in this chapter. Failure to do so Right
may cause an unexpected contact of the cables with sharp metal Home side
edges, or lead to lower the noise immunity.
 When you removed any parts (especially cables) that are
secured with acetate tape or two-sided tape, be sure to reinstall
and secure them with the tape as exactly the same as they were.
Left
Full side
Front
Down
Figure 3-1. Orientation Definition

3.1.4 Recommended Tools

To protect this product from damage, use the tools indicated in the following table. For
the tools required to perform the adjustment, refer to “Tools/Consumables for
Adjustments” in Chapter 4.
Table 3-1. Tools

Name Explanation Target parts
40 mm or longer shaft length is
Phillips screwdriver, No. 1 recommended. (The magnetized ---
one is preferable.)
250 mm or longer shaft length is
Phillips screwdriver, No. 2 recommended. (The magnetized one General
is preferable.)
Phillips screwdriver Bit Total length 100 mm or less ASF Assy
Flat-blade screwdriver For removing the housing ---
Tweezers --- ---
General (Use when tape is
For fixing the cable, harness or for
Acetate tape peeled or for parts
the sharp edge countermeasure
replacement.)
 For protecting the printer from  Ink system
dirt  Print head
Waste
 For preventing screws from  Pump cap unit
dropping into the printer  Board paper tray
3.2 Parts Diagram
 COVER, PRINTER (p. 77)
 PAPER, SUPPORT, ASSY. (p. 78)

 HOUSING, LEFT (p. 80)
 COVER, IH, ASSY. (p. 71)

 BASE, ENCLOSURE (p. 88)
 Housing, Front, Support/

Hinge, Cover, IC (p. 82)
 HOUSING, UPPER (p. 85)
 LOCK, COVER, ASSY.

(p. 90)
 HOUSING, RIGHT (p. 81)
 HOUSING, LEFT
(p. 80)  HOUSING, REAR, ASSY. (p. 72)
 HOUSING, FRONT, UPPER

(p. 83)
 COVER, HOUSING,
 OPERATION, PANEL, LOWER (p. 87)
ASSY. (p. 84)
 Cover, Panel (p. 79)
 COVER, WB (p. 76)
 HOUSING, FRONT,  MAINTENANCE CARTRIDGE

RIGHT, UPPER (p. 75) SENSOR (p. 93)
Figure 3-2. Housing

 AC INLET (p. 99)
 BOARD ASSY., POWER

SUPPLY (p. 97)
 BOARD ASSY., MAIN

(p. 94)
 BOARD ASSY., SUB (p. 100)
 WiFi, Assy (p. 101)
Figure 3-3. Electric Circuit Components

 APG SENSOR
(p. 118)  BOARD ASSY., ENCODER
(p. 110)
 PRINT HEAD
(p. 103)
 BOARD ASSY.,
DETECTOR, PW; B (p. 111)
 SCALE, CR (p. 107)
 PULLEY, DRIVEN, ASSY.

(p. 113)
 MOTOR ASSY., CR
(p. 116)
 MOTOR ASSY., APG

(p. 114)
 BELT, CR (p. 112)
 CABLE ASSY., ASP

(p. 137)
 COVER, CR (p. 102)
 CARRIAGE, ASSY. (p. 119)
Figure 3-4. Carriage Mechanism

 INK, SYSTEM, ASSY.

(p. 125)
 POROUS PAD, INK WASTE BOX,

RIGHT/ POROUS PAD, INK WASTE
BOX, LEFT (p. 133)
 PRESSURE, PUMP,
ASSY. (p. 135)
 PUMP, CAP ASSY.

(p. 122)
 POROUS PAD, TRAY,

INK EJECT (p. 132)
Figure 3-5. Ink System Mechanism

 ASF SENSOR (p. 185)
 ASF, ASSY. (p. 180)
 MOTOR ASSY., ASF

(p. 184)
 STACKER, ASSY. (p. 152)
 BOARD PAPER TRAY/FRAME,

PAPER, EJECT, ASSY (p. 159)
Figure 3-6. Paper Feed Mechanism (1)

 PAPER, DETECTOR, PE,

ASF, ASSY (p. 179)  SHAFT, RELEASE, ASSY.
(p. 189)
 PAPER, DETECTOR,  PAPER GUIDE, UPPER,

ASSY. (p. 187)
ASSY. (p. 190)
 MOTOR, RELEASE,
ASSY. (p. 176)
 ENCODER, PF, ASSY.

(p. 173)
 SCALE, PF, 180

 Rear Paper Guide Assy (p. 172)
(p. 170)
 TIMING BELT, PF
(p. 174)
 PAPER, GUIDE,  RELEASE SENSOR
LOWER, L / R (p. 171) (p. 186)
Figure 3-7. Paper Feed Mechanism (2)

3.3 Disassembly Flowchart
HOUSING
Start
"3.4.3.2 HOUSING, REAR, ASSY. "3.4.3.5 COVER, WB (p76)" "3.4.3.6 COVER, PRINTER (p77)" "3.4.3.7 PAPER, SUPPORT, ASSY.
(p72)" "3.4.3.1 COVER, IH, ASSY. (p71)" (p78)"
"3.4.3.9 HOUSING, LEFT (p80)" "3.4.3.10 HOUSING, RIGHT

(p81)"
"3.4.3.10 HOUSING, RIGHT "3.4.3.1 COVER, IH, ASSY. (p71)" "3.4.3.3 HOUSING, FRONT, LEFT "3.4.3.8 Cover, Panel (p79)" "3.4.3.4 HOUSING, FRONT,
(p81)" (p74)" RIGHT, UPPER (p75)"
"3.4.3.3 HOUSING, FRONT, LEFT "3.4.3.11 Housing, Front, Support/ "3.4.3.13 OPERATION, PANEL,
(p74)" Hinge, Cover, IC (p82)" ASSY. (p84)"
"3.4.3.4 HOUSING, FRONT,

RIGHT, UPPER (p75)"
"3.4.3.8 Cover, Panel (p79)"
"3.4.3.1 COVER, IH, ASSY. (p71)"
"3.4.3.11 Housing, Front, Support/

Hinge, Cover, IC (p82)"

UPPER (p83)"
"3.4.3.13 OPERATION, PANEL, "3.4.3.14 HOUSING, UPPER

ASSY. (p84)" (p85)"
"3.4.3.15 COVER, HOUSING, "3.4.6.3 Rear Paper Guide Assy "3.4.3.18 MAINTENANCE
"3.4.3.6 COVER, PRINTER (p77)" LOWER (p87)" (p170)" CARTRIDGE SENSOR (p93)"
"3.4.3.7 PAPER, SUPPORT, ASSY. "3.4.3.16 BASE, ENCLOSURE "3.4.3.17 LOCK, COVER, ASSY.
(p78)" (p88)" (p90)"
ELECTRIC CIRCUIT COMPONENTS / PRINTER MECHANISM
Start
"3.4.3.2 HOUSING, REAR, ASSY.

(p72)"
"3.4.3.9 HOUSING, LEFT (p80)"
"3.4.3.10 HOUSING, RIGHT

(p81)"
"3.4.3.3 HOUSING, FRONT, LEFT

(p74)"

RIGHT, UPPER (p75)"
"3.4.3.8 Cover, Panel (p79)"

UPPER (p83)"
"3.4.3.13 OPERATION, PANEL,

ASSY. (p84)"
"3.4.3.6 COVER, PRINTER (p77)"
"3.4.3.7 PAPER, SUPPORT, ASSY.

(p78)"
"3.4.3.1 COVER, IH, ASSY. (p71)"
"3.4.3.11 Housing, Front, Support/ "3.4.4.1 BOARD ASSY., MAIN "3.4.4.2 BOARD ASSY., POWER "3.4.4.3 AC INLET (p99)" "3.4.4.5 WiFi, Assy (p101)" "3.4.5.1 COVER, CR (p102)"
Hinge, Cover, IC (p82)" (p94)" SUPPLY (p97)"
"3.4.3.14 HOUSING, UPPER "3.4.7.1 Replacing the PRINTER "3.4.4.4 BOARD ASSY., SUB
(p85)" MECHANISM (p192)" (p100)"
CARRIAGE MECHANISM
Start
"3.4.5.15 POROUS PAD, INK

WASTE BOX, RIGHT/ POROUS
PAD, INK WASTE BOX, LEFT
(p72)" (p133)"
"3.4.3.9 HOUSING, LEFT (p80)" "3.4.5.9 MOTOR ASSY., CR

(p116)"
"3.4.3.10 HOUSING, RIGHT "3.4.5.3 SCALE, CR (p107)"

(p81)"
"3.4.3.3 HOUSING, FRONT, LEFT "3.4.5.12 PUMP, CAP ASSY.

(p74)" (p122)"
"3.4.3.4 HOUSING, FRONT, "3.4.5.1 COVER, CR (p102)"

RIGHT, UPPER (p75)"
"3.4.3.8 Cover, Panel (p79)" "3.4.5.13 INK, SYSTEM, ASSY.

(p125)"
"3.4.3.1 COVER, IH, ASSY. (p71)" "3.4.5.2 PRINT HEAD (p103)"
"3.4.3.11 Housing, Front, Support/ "3.4.5.11 CARRIAGE, ASSY.

Hinge, Cover, IC (p82)" (p119)"
"3.4.3.12 HOUSING, FRONT, "3.4.5.4 BOARD ASSY., "3.4.5.5 BOARD ASSY., "3.4.5.6 BELT, CR (p112)"
UPPER (p83)" ENCODER (p110)" DETECTOR, PW; B (p111)"
"3.4.3.13 OPERATION, PANEL, "3.4.5.1 COVER, CR (p102)" "3.4.5.3 SCALE, CR (p107)" "3.4.5.8 MOTOR ASSY., APG "3.4.6.10 ASF, ASSY. (p180)" "3.4.1.1 Unlocking the CARRIAGE,
ASSY. (p84)" (p114)" ASSY. manually (p68)"
"3.4.5.2 PRINT HEAD (p103)" "3.4.5.10 APG SENSOR (p118)" "3.4.5.7 PULLEY, DRIVEN, A SSY. "3.4.5.9 MOTOR ASSY., CR
(p113)" (p116)"
"3.4.3.7 PAPER, SUPPORT, ASSY. "3.4.5.13 INK, SYSTEM, ASSY.

(p78)" (p125)"
"3.4.3.14 HOUSING, UPPER "3.4.5.17 CABLE ASSY., ASP

(p85)" (p137)"
INK SYSTEM MECHANISM
Start

(p72)"

(p81)"

(p74)"

RIGHT, UPPER (p75)"
"3.4.3.8 Cover, Panel (p79)"
"3.4.3.1 COVER, IH, ASSY. (p71)"


UPPER (p83)"

ASSY. (p84)"
"3.4.3.6 COVER, PRINTER (p77)" "3.4.3.16 BASE, ENCLOSURE "3.4.5.12 PUMP, CAP ASSY. "3.4.5.1 COVER, CR (p102)" "3.4.6.1 STACKER, ASSY. (p152)"
(p88)" (p122)"
"3.4.3.7 PAPER, SUPPORT, ASSY. "3.4.5.13 INK, SYSTEM, ASSY. "3.4.5.15 POROUS PAD, INK
(p78)" (p125)" WASTE BOX, RIGHT/ POROUS
PAD, INK WASTE BOX, LEFT
(p133)"
"3.4.3.14 HOUSING, UPPER "3.4.5.14 POROUS PAD, TRAY,

(p85)" INK EJECT (p132)"
PAPER FEED MECHANISM (1)
Start

(p72)"

(p81)"

(p74)"

RIGHT, UPPER (p75)"
(p75)"
"3.4.3.8 Cover, Panel (p79)" "3.4.6.1 STACKER, ASSY. (p152)"
"3.4.3.1 COVER, IH, ASSY. (p71)"

"3.4.3.12 HOUSING, FRONT, "3.4.6.6 ENCODER, PF, ASSY. "3.4.6.5 SCALE, PF, 180 (p172)" "3.4.6.13 RELEASE SENSOR "3.4.6.8 MOTOR, RELEASE, ASSY. "3.4.6.11 MOTOR ASSY., ASF
UPPER (p83)" (p173)" (p186)" (p176)" (p184)"
"3.4.3.13 OPERATION, PANEL, "3.4.6.7 TIMING BELT, PF "3.4.6.14 PAPER, DETECTOR,

"3.4.6.1 STACKER, ASSY. (p152)"
ASSY. (p84)" (p174)" ASSY. (p187)"
"3.4.5.16 PRESSURE, PUMP, "3.4.6.15 SHAFT, RELEASE,

ASSY. (p135)" ASSY. (p189)"
"3.4.3.7 PAPER, SUPPORT, ASSY. "3.4.1.1 Unlocking the CARRIAGE, "3.4.6.16 PAPER GUIDE, UPPER,
(p78)" ASSY. manually (p68)" ASSY. (p190)"
"3.4.3.14 HOUSING, UPPER "3.4.6.2 BOARD PAPER TRAY/

(p85)" FRAME, PAPER, EJECT,
EJECT, ASSY
(p159)"
PAPER FEED MECHANISM (2)
Start

(p72)"

(p81)"

(p74)"

RIGHT, UPPER (p75)"
(p75)"
"3.4.3.8 Cover, Panel (p79)"
"3.4.3.1 COVER, IH, ASSY. (p71)"


UPPER (p83)"

ASSY. (p84)"
"3.4.6.10 ASF, ASSY. (p180)" "3.4.6.3 Rear Paper Guide Assy "3.4.6.9 PAPER, DETECTOR, PE,
"3.4.3.6 COVER, PRINTER (p77)" (p170)" ASF, ASSY (p179)"
"3.4.3.7 PAPER, SUPPORT, ASSY. "3.4.6.8 MOTOR, RELEASE, ASSY. "3.4.6.12 ASF SENSOR (p185)" "3.4.6.4 PAPER, GUIDE, LOWER, "3.4.6.14 PAPER, DETECTOR,
(p78)" (p176)" L / R (p171)" ASSY. (p187)"
"3.4.3.14 HOUSING, UPPER "3.4.6.15 SHAFT, RELEASE,

(p85)" ASSY. (p189)"
3.4 Disassembly and Assembly Procedure

This section describes procedures for disassembling the components allowed to be
disassembled. Unless otherwise specified, disassembled units or components can be
reassembled by reversing the disassembly procedure.
Carriage Lock
Release Gear
3.4.1 Preparation for servicing
3.4.1.1 Unlocking the CARRIAGE, ASSY.
ASSY. manually
1. Remo
Remove
ve the HO
HOUS
USIN
ING,
G, RI
RIGH
GHT.
T. (p81)
2. While pressing
pressing the carriage
carriage lock release
release gear in the direction
direction of the arrow,
arrow, turn
turn it
counterclockwise until it stops to unlock the CARRIAGE, ASSY.
To lock the CARRIAGE, ASSY., put it back to the home position

and turn the release gear clockwise.
Figure 3-8. Unlocking the CARRIAGE, ASSY.

3.4.2 Consumable Home button
3.4.2.1 Ink Cartridge

1. Turn
Turn th
thee pr
prin
inte
terr ON.
ON.
2. Press (Ink remaini
remaining
ng display)
display) button,
button, and the
the COVER,
COVER, IH,
IH, ASSY.
ASSY. rises
rises COVER, IH, ASSY.
approximately 8 mm.
3. Open
Open the CO
COVE
VER,
R, IH
IH,, ASSY
ASSY..
(Ink remaining display) button
4. Press the
the Ink Lever of the each Ink Cartridg
Cartridgee to releas
releasee the lock.
5. Remo
Remove
ve th
thee Ink
Ink Cart
Cartrid
ridge
ges.
s.
  Never touch the IC chips on the Ink Cartridges. Doing so may
cause a detection error of the Ink Cartridges or a malfunction
of the printer.
 Never touch the ink supply port of the Ink Cartridges as ink
may leak from the port.
IC Chip
Figure 3-9. Opening the COVER, IH, ASSY.
Ink Lever
Ink Cartridge
Ink Supply Port
Figure 3-10. Removing the Ink Cartridges

3.4.2.2 Maintenanc
Maintenancee Cartridge
Cartridge
1. Open
Open th
thee COV
COVER
ER,, WB.
WB.
2. Slightly
Slightly lift the
the Maintenan
Maintenance
ce Cartridge
Cartridge and
and pull it out from
from the main unit.
unit.
 Never touch the IC chip on the Maintenance Cartridge. Doing so

may cause a detection error of the Maintenance Cartridge or a
malfunction of the printer.
COVER, WB.
Figure 3-11. Opening the COVER, WB
IC Chip
Maintenance Cartridge
Figure 3-12. Removing the Maintenance Cartridge

3.4.3 Housing
Tabs Tabs
3.4.3.1 COVER, IH, ASSY.
 As the COVER, IH, ASSY is locked by the electric system, be sure
to open the COVER, IH, ASSY. with the power
p ower turned on. Never
force the COVER, IH, ASSY. open, or the lock system (LOCK,
COVER, ASSY.) may be broken. (Refer to "3.4.2.1 Ink
Cartridge"(p69) for
Cartridge"(p69) for releasing the lock.)
1. Open
Open th
thee COV
COVER
ER,, IH,
IH, ASSY
ASSY..
2. Widen
Wide n the
the pa
part
rtss show
shown
n in
in Figure 3-13 to
3-13 to release the COVER, IH, ASS Y. from the
two tabs (left and right), and remove the COVER, IH, ASSY. COVER, IH, ASSY.
Figure 3-13. Removing the COVER, IH, ASSY.

3.4.3.2 HOUSING, REAR, ASSY.

1. Remove the five screws that secure the HOUSING, REAR, ASSY. and remove it.
 Four C.B.P. 3 x 6 screws (6 ± 1 kgf.cm) HOUSING, REAR, ASSY.
 One C.B. 3 x 6 screw (4 ± 0.5 kgf.cm)
C.B. 3x6
C.B.P. 3x8
Figure 3-14. Removing the HOUSING, REAR, ASSY

Install the HOUSING, REAR, ASSY. so that all the points mentioned below are securely engaged.
Fig. Position of the points Main unit HOUSING, REAR, ASSY.

A Right side Two positioning holes Two positioning tabs
B Left side Two positioning holes Two positioning tabs
C Right side One positioning hook One positioning tab
D Left side One positioning hook One positioning tab
A B
C D
3.4.3.3 HOUSING, FRONT, LEFT

1. Remove the HOUSING, REAR, ASSY. (p72) Hooks
2. Remove the HOUSING, LEFT. (p80)

3. Open the STACKER, C.
4. Release the two hooks of the HOUSING, FRONT, LEFT, and remove the
HOUSING, FRONT, LEFT.
Be sure to insert the two positioning holes on the HOUSING,

FRONT, LEFT over the tabs on the HOUSING, LOWER.
HOUSING, FRONT, LEFT
STACKER, C
Tabs
HOUSING, LOWER
Figure 3-15. Removing the HOUSING, FRONT, LEFT

3.4.3.4 HOUSING, FRONT, RIGHT, UPPER

1. Remove the HOUSING, REAR, ASSY. (p72) Hooks
2. Remove the HOUSING, RIGHT. (p81)

4. Release the two hooks of the HOUSING, FRONT, RIGHT, UPPER, and remove
HOUSING, FRONT,
the HOUSING, FRONT, RIGHT, UPPER. RIGHT, UPPER
Be sure to insert the two positioning holes on the HOUSING,

FRONT, RIGHT, UPPER over the tabs on the HOUSING,
LOWER.
STACKER, C.
Tabs
HOUSING, LOWER
Figure 3-16. Removing the HOUSING, FRONT, RIGHT, UPPER

3.4.3.5 COVER, WB
2. Remove the COVER, WB from the two tabs of the HOUSING, LOWER.
HOUSING,
LOWER
Tab
Tab
COVER, WB
STACKER, C
Figure 3-17. Removing the COVER, WB

3.4.3.6 COVER, PRINTER

1. Open the COVER, PRINTER. Tabs
Tabs
2. Widen the parts shown in Figure 3-18 to release the COVER, PRINTER. from the
two tabs (left and right), and remove the COVER, PRINTER.
COVER, PRINTER
Figure 3-18. Removing the COVER, PRINTER

3.4.3.7 PAPER, SUPPORT, ASSY.

1. Open the PAPER, SUPPORT, ASSY.
2. Push on the circled points of the PAPER, SUPPORT, ASSY. inward to release its
both pivots, and remove the PAPER, SUPPORT, ASSY.
PAPER SUPPORT ASSY.
Figure 3-19. Removing the PAPER SUPPORT ASSY.

3.4.3.8 Cover, Panel

1. Remove the HOUSING, REAR, ASSY. (p72)
C.B.P. 3x8 (Black)
2. Remove the HOUSING, RIGHT. (p81)
3. Remove the two screws that secure the Cover, Panel, and remove the Cover,
Panel.
 Two C.B.P. 3 x 8 screws (6 ± 1 kgf.cm)
Cover, Panel
C.B.P. 3x8 (Silver)
Figure 3-20. Removing the Cover, Panel

Surecolor p800 Tips

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Surecolor p800 Tips

Uploaded by

Copyright:

Available Formats

SERVICE MANUAL

Large Format Color Inkjet Printer

SE Group Confidential (Related Staff Only)

Copyright © 2015 SEIKO EPSON CORPORATION.

Copyright © 2015 SEIKO EPSON CORPORATION.

Revision Date of Issue Description

A March 27, 2015 First release

1.1 Product Description

 USB2.0 High Speed Interface

1.2 Basic Specifications Table 1-1. Basic Specifications

1.2.1 Basic Specifications Main body

L/4 x 6 Photo high-speed printing

1.2.2 Electric Specifications 1.2.3 Ink Specifications

1.3 Printing Specifications 1.3.2 Paper Feeder Specifications

1.3.3 Supported Media

Note "*1": Borderless: Describes whether borderless pr inting is available.

Table 1-5. Cut sheet Media Table

All paper loading methods are for roll paper.

1.3.3.2 Usable Commercially Available Paper Size

 Do not use paper that is wrinkled, scuffed, torn, or dirty.

Note "*1": Borderless: Describes whether borderless pr inting is available.

Table 1-7. Cut sheet Media Table

Note "*1": Borderless: Describes whether borderless pr inting is available.

1.3.4 Printable area

TM (top margin) 3 mm 20 mm 3 mm 50 mm* 1

Table 1-10. Printable area (borderless print)

1.3.5 Borderless Printing Specification

Table 1-11. Borderless Printing Specification

1.4 Hardware Specifications 1.4.2 Installation Room Requirement

1.4.1 Dimensions and Weight

(W) 684 mm × (D) 963 mm × (H) 550 mm

Approx. 19.5kg (without ink cartridges)

1.4.3 Part Names Table 1-12. Front side

Figure 1-4. Front side

Figure 1-5. Back side

Table 1-13. Back side

1.5 Control Panel Specificatio

1.5.1 Control panel

Figure 1-6. Operation panel

 On: The power is on.

HOME SCREEN Table 1-15. LCD

Indicates that the home screen is displayed.

Indicates the selected Load Guide using the following

Auto sheet Fine art media

Poster board Roll paper

Turns on when Thick Paper is set to On.

Indicates that the ink is running low or the maintenance

Indicates the selected black ink using the following icons.

Photo black Matte black

Table 1-15. LCD Table 1-15. LCD

Displays the approximate amount of ink remaining and

Infrastructure Ad hoc mode (BK Ink

(Network Displays the status of the printer's connection to the

You can perform printer maintenance and adjust printer

Table 1-16. Set up menu

Table 1-16. Set up menu

Date/Time Set the date and time.

Table 1-16. Set up menu

Wi-Fi/Network Settings Restore network settings to the default settings.

 Network Summary Display

Table 1-17. Network Summary Display

1.5.3 Inspection Mode

HOW TO START & QUIT