EPSON WF-C20590 Service Manual Page151-200

EPSON WF-C20590 Revision A
4.5.6.3 Paper Setting 4.5.6.4 FAX Setting

After initial charge, perform the paper setting for each cassette. If the user does not use the FAX function, this work is
C H E C K
Check the user's paper selection and perform the paper size/type settings P O IN T unnecessary.
accordingly.
1. Connect the printer to the telephone line.

2. Select “Settings”.
Figure 4-127. FAX Setting (1)

3. Select “General Settings”.
Figure 4-128. FAX Setting (2)
Installation Installation 151

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4. Select “Fax Settings”. 6. Select “Line Type”.
Figure 4-129. FAX Setting (3) Figure 4-131. FAX Setting (5)
5. Select “Basic Settings”. 7. Select “PSTN”.

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8. Select “Header”. 10. Enter the phone number and tap “OK”.
9. Tap “Your Phone Number”. 11. Change the other fax settings according to the customer's environment or request.

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4.5.7 Checking connection of optional units 4.5.8 Printing/operation checks after installation
Confirm the High Capacity Unit and the Finisher are recognized by the printer
NOZZLE CLOGGING CHECK
as follows.
1. Select “Maintenance”.
 High Capacity Unit
Select Setting > Main Unit Setting > Printer Setting > Paper Feed Unit
> Paper Setting
Confirm the High Capacity Unit is recognized in the displayed screen.
Also, confirm the paper settings are correct.
 Finisher Unit
Setting > Main Unit Setting > Printer Setting > Paper Ejection: Copy (FAX, etc.)
Confirm the settings of the Finisher paper ejection tray is indicated/
recognized in the displayed screen. Change the paper ejection as
necessary.
Figure 4-137. Operation/Print Quality Check (1)

2. Select “Print Head Nozzle Check”.

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3. Set the paper in the paper cassette (C1) and tap “OK”. PRINT AND OPERATION CHECK AFTER INSTALLATION
When the all installation work is compete, perform the print and operation
check described in the table below.
Software Check of the firmware version

Check of the copying operation
Copy function Use both the document glass and the ADF to copy some
documents and check the operation and print quality.
Check the ADF operations with the following settings
 The number of sheets to load: 10
ADF
 2-sided setting: 1-Sided -> 2-Sided, 2-Sided -> 2-Sided
 Paper cassette: Test with every cassette
Make five sets of copies with the following settings to check
Figure 4-139. Operation/Print Quality Check (3) operation of the Finisher.
Finisher
4. Examine the printed check pattern, then select “NG” or “OK”. In the case of  Stapling (One at the far side, Two at the far side)
“NG”, run a print head cleaning.  Enabling the shifting operation
Fax Fax sending and receiving test

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4.5.9 ADF Copy Test 3. Tap “2-Sided”.
1. Load paper in the paper cassette and place an original document in the ADF Unit.
C H E C K When setting the document to the ADF, use an A3 size document

P O IN T or set an A4 size document in portrait orientation.
Figure 4-142. ADF Copy Test (2)

When using an A4 size document, 4. Select “2 --> 2-Sided”, then tap “Copy” to carry out ADF duplex copy.
place it in this orientation.
2. Select “Copy” from the home screen.

5. Check the printed result to confirm that there is no problem with feeding and
scanning document in the ADF, and with printing.

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4.5.10 Network Setting 4. Tap “How to change an IP address”.
 When configuring the network settings, make sure there

is no physical connection.
 The settings will not be able to be configured if the
combination of network addresses is incorrect.
 Printer IP address settings
1. Switch the panel to the Home screen.
2. Tap the network icon.
Figure 4-146. How to Change IP Address

5. Tap “Settings”.
Figure 4-144. Network Icon

3. Tap “Description”.
Figure 4-147. Go to Settings
Figure 4-145. Network Connection Settings

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6. Check that the Advanced Settings screen is displayed. 1-2. Tap “Auto” of “Obtain IP address”.
Figure 4-148. Advanced Settings Screen

Figure 4-150. Switching to Manual Setting (2)
 When setting a static IP address, refer to How to set a static IP address (p.
1-3. Check that “Obtain IP address” is “Manual”.
158).
 When setting an address via DHCP (IPv4), refer to How to set an IP address
using DHCP (p. 163).
 How to set a static IP address
1. Switching the network address setting method
1-1. If TCP/IP is set to “Auto”, tap “Auto”.

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2. Setting the IP address 2-3. When input is complete, tap “OK”.

2-1. Tap the IP address.
Figure 4-154. Setting IP Address (3)

Figure 4-152. Setting IP Address (1) 2-4. Check that the entered IP address is displayed.
2-2. The software keyboard appears. Enter the IP address based on the hearing
sheet.

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3. Setting the subnet mask 3-3. When input is complete, tap “OK”.
3-1. Tap the subnet mask.
Figure 4-158. Setting Subnet Mask (3)

Figure 4-156. Setting Subnet Mask (1) 3-4. Check that the entered subnet mask is displayed.
3-2. The software keyboard appears. Enter the subnet mask based on the hearing
sheet.

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4. Setting the default gateway 4-3. When input is complete, tap “OK”.
4-1. Tap “Default Gateway”.
Figure 4-162. Setting Default Gateway (3)

Figure 4-160. Setting Default Gateway (1) 4-4. Check that the entered default gateway is displayed.
4-2. The software keyboard appears. Enter the default gateway based on the
hearing sheet.

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5. Saving the settings 5-3. Check that the Setup Complete screen is displayed.
5-1. Tap “Start Setup”.
Figure 4-166. Setup Complete Screen
Figure 4-164. Starting Setup

5-2. Wait until the settings are reflected.
Figure 4-165. Screen during Setting

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 How to set an IP address using DHCP 2. Saving the settings
1. Switching the network address setting method 2-1. Tap “Start Setup”.
1-1. If TCP/IP is set to “Manual”, tap “Manual”.
Figure 4-169. Starting Setup

Figure 4-167. Switching to Auto Setting (1)
1-2. Tap “Manual” of “Obtain IP Address”.

Figure 4-168. Switching to Auto Setting (2)

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2-3. Check that the Setup Complete screen is displayed.  Setting wireless LAN
1. Switching to the access point settings screen
1-1. Switch the panel to the Home screen.
Figure 4-172. Switching to Access Point Settings Screen (1)

1-2. Tap the network icon.

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1-3. Tap “Router”. 1-5. Tap “Wi-Fi Setup”.
Figure 4-174. Switching to Access Point Settings Screen (3) Figure 4-176. Switching to Access Point Settings Screen (5)
1-4. Tap “Start Setup”. 2. Setting the SSID
2-1. Tap “Wi-Fi Setup Wizard”.
Figure 4-177. Setting SSID (1)

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2-2. Select an SSID. 2-4. Enter a password and tap “OK”.
Figure 4-178. Setting SSID (2) Figure 4-180. Setting SSID (4)
2-3. Tap “Enter values.” of Enter password. 2-5. Tap “Start Setup”.
Figure 4-179. Setting SSID (3) Figure 4-181. Setting SSID (5)

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2-6. Wait until the settings are reflected.  Wired settings

1. Connecting a LAN cable
1-1. Connect a LAN cable.

2-7. Check that the Setup Complete screen is displayed.
Figure 4-184. Connecting a LAN Cable

1-2. Check that the network icon is for a wired connection.
Figure 4-185. Checking Network Icon

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 Setting the DNS server 2. Setting the primary DNS
1. Switching the DNS server setting method 2-1. Tap the IP address of the primary DNS.
1-1. If the DNS server is set to “Auto”, tap “Auto”.
Figure 4-188. Setting Primary DNS (1)

Figure 4-186. Switching DNS Server Setting Method (1) 2-2. The software keyboard appears. Enter the IP address of a primary DNS
server based on the hearing sheet.
1-2. Check that DNS server is “Manual”.

Figure 4-187. Switching DNS Server Setting Method (2)

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2-3. When input is complete, tap “OK”. 3-2. Wait until the settings are reflected.



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 Setting a proxy server 2. Setting use of proxy server
1. Switching to the proxy server settings screen 2-1. Tap “Do not use” of the Proxy Server Settings.
1-1. Tap “Do not use” of the Proxy Server.
Figure 4-196. Setting Use of Proxy Server (1)

Figure 4-194. Switching to Proxy Server Settings Screen 2-2. Check that the Proxy Server Settings is “Use”.
1-2. Check that the Proxy Server Settings screen is displayed.
Figure 4-197. Setting Use of Proxy Server (2)

Figure 4-195. Proxy Server Settings Screen

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3. Setting the proxy server 3-3. Tap “OK”.

3-1. Tap the URL of the proxy server.
Figure 4-200. Proxy Server Setting (3)

Figure 4-198. Proxy Server Setting (1) 3-4. Check that the proxy server setting has changed.
3-2. Check that the input screen appears and then enter an URL or IP address.


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4. Setting the port number of the proxy server 4-3. Tap “OK”.
4-1. Tap the port number.
Figure 4-204. Setting Port Number of Proxy Server (3)

Figure 4-202. Setting Port Number of Proxy Server (1) 4-4. Check that the port number has changed.
4-2. The software keyboard appears. Enter the port number based on the hearing
sheet.

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図 4-206. 設定の開始

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4.6 Relocation, Removal Details of work items for relocation / removal are as follows.
Table 4-1. Installation Workflow

4.6.1 Relocation, Removal Workflow Reference
Item Relocation Removal
The workflow for relocating or removing the product is shown below. pages
4.6.2 Confirmation before Relocation / Removal (P. 175)
C H E C K The definitions of relocation / removal mentioned in this Various individual settings
P O IN T section are as follows. (IP · FAX etc), Backup of
? ? p. 175
contact list (only when
Relocation To move to another site of the same user. requested from the user)
Replacement or disposal due to completion of maintenance 4.6.3 Preparation - Software (Resetting) (P. 175)
Removal
contract or termination of lease contract Reset of the various settings --- ? p. 175
4.6.4 Preparation - Hardware (P. 175)
Ink Discharge --- ? p. 175
START Removal of the options ? ? p. 176
Self-care (Prevention of
? ? p. 177
damage during movement)
4.6.5 Work After Relocation (P. 181)
Confirmation before Relocation /
Removal (p. 175) Installation of the options ? --- p. 181
Various adjustments ? --- p. 181
Always release the adjuster bolts when moving the printer.

Preparation - Software (Resetting)
(p. 175) Top
Fixed Released
Preparation - Hardware (p. 175)
Relocation of products
Adjuster bolt
Work After Relocation (p. 181)
Figure 4-209. Relocation, Removal Workflow
Installation Relocation, Removal 174

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4.6.2 Confirmation before Relocation / Removal 4.6.4 Preparation - Hardware

 Various individual settings, Backup of contact list  Ink Discharge
Explain to the user that all data will be initialized in the subsequent work. When removing it, discharge all ink from the printer.
If requested from the user, print the status sheets and/or contact list. 1. Start the service support mode.
(Refer to '5.1.1 Service mode startup' (p.183))
4.6.3 Preparation - Software (Resetting) 2. Select '6. Ink Charge/ Discharge: MENU' then, '62 Ink Discharge:
MENU' from Service support mode top menu and carry out `625 ALL
 Reset of the various settings
Ink Discharge`.
In the case of "Removal", make sure to reset the all settings to prevent the
[]LEFT______________________________[]UP_____________________________RIGHT[]
user individual information from being disclosed by a third party. 1. Maintenance:MENU
2. Individual Action Check:MENU
3. Before Repair Operation:MENU
1. Start the service support mode. 4. Adjustment ‐ Main/Option Unit:MENU

5. Adjustment ‐ SCN/ADF: 　 MENU
(Refer to '5.1.1 Service mode startup' (p.183)) 6. Ink Charge/ Discharge: MENU

7. Installation: MENU
8. User Log Get Mode
2. Select '10. Swap Mech Unit: MENU' from Service support mode top 9. USB Memory FW Update
10. Swap Mech Unit: MENU
menu and carry out `103 Data Delete`.
[]LEFT______________________________[]UP_____________________________RIGHT[]
[]LEFT______________________________[]UP_____________________________RIGHT[] 6. Ink Charge/ Discharge: MENU
1. Maintenance:MENU 61 Ink Charge: MENU
2. Individual Action Check:MENU
62 Ink Discharge: MENU
3. Before Repair Operation:MENU
4. Adjustment ‐ Main/Option Unit:MENU []BACK_____________________________[]DOWN___________________________RUN[]
5. Adjustment ‐ SCN/ADF: 　 MENU
6. Ink Charge/ Discharge: MENU
9. USB Memory FW Update
[]LEFT______________________________[]UP_____________________________RIGHT[]
62 Ink Discharge: MENU
[]LEFT______________________________[]UP_____________________________RIGHT[]
10. Swap Mech Unit: MENU 621 Head / Ink Supply Path
101 Data Backup 622 Head
102 Data Restore 623 Relay Flow Path Assy
103 Data Delete 624 Ink Discharge Path
625 ALL Ink Discharge
[]BACK_____________________________[]DOWN___________________________RUN[]
[]BACK_____________________________[]DOWN___________________________RUN[]
[]BACK_____________________________[]DOWN___________________________RUN[]
[]BACK_____________________________[]DOWN___________________________RUN[]
Figure 4-211. Ink Discharge
Figure 4-210. Resetting

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 Removal of the options

Joint Hangers
 Be sure to turn off the main power supply of the main unit
and unplug the power cable before starting the relocation
or the removal work. Joint hangers (p.118)
 Before moving the main unit and options, make sure to
check which portions of the unit and options are allowed
to be gripped. See '4.2.2 Notes on Work' (p.90).
Bridge Unit
 Separate the Finisher and the Bridge Unit before moving
the printer.
Finisher Joint Drawer Plate
When the options are installed, detach the options. Remove the joint parts
if there is a risk of damaging them during transportation.
Finisher Joint Drawer
Plate (p.130)
Switch lever (p.139)

High Capacity Unit
Switch lever
Drawer rail Earth plate (p.131)
Drawer rail /
Drawer rail guide (p.139) Earth plate
Drawer rail guide Finisher

Finisher paper ejection
Connecting parts for tray (p.133)
the main unit (Release the two hooks on
both right and left sides of
Bridge Unit
Earth plate / Joint parts the lower part of the tray

used to connect with the and remove the tray by
main unit (p.118) moving it upward.)
Finisher paper
ejection tray
Earth plate

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 Self-care (avoid damages while moving)

When moving or transporting the printer after unpacked, fix the movable parts with pieces of tape to avoid damaging from vibration or hitting the wall or the
like. Also, remove all the paper remaining in the cassettes.
Unit/parts name Points to be protected
D2 Cover
Fix the EJ Unit Inner D2 Cover and Side Covers on
both left and right sides with tape.
EJ Unit
Printer EJ Unit
Left side EJ Unit
To prevent the EJ Unit from sticking out, fix it at

two points vertically.

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ADF Unit
Fix the ADF Tray, the ADF Paper Ejection Tray,

Printer SCN/ADF and the right surface of the SCN Unit together with
tape.
ADF Paper Feed Tray
SCN Unit
Left side Arm Arm
Paper Holder Shift

Finisher Unit Fix the arms in the home position.
Arm
Cardboard for protection
Protect the whole area from the Entrance Plate to

Bridge Unit
Bridge Unit the Side Cover by covering it with cardboard or the
Entrance Plate
like.

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Left side Cardboard for protection
Bridge Unit Paper Protect the whole Paper Exit by covering it with
Ejection Guide cardboard.
Bridge Unit
Vertical Feed Fix the Cover with tape to avoid the cover from
Register Cover opening while moving the Bridge Unit.
Paper Jam Release Open the Front Cover and fix Paper Jam Release
---
Covers Cover Levers to the Inner Cover with tape.
Roll up the cable and fix it with tape onto the top of
High Capacity Unit Cable
the High Capacity Unit.

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 Transportation
When transporting the printer by truck, cover the whole units with quilting covers for transportation. When fixing the units in the container of a truck, fix them
with belts while the surfaces shown below touch the wall. Make sure to put buffer pads at the contact points between the belts/wall surfaces and the units.
 Printer  Finisher Unit
Contact surface
against a wall
Belt position
Contact surface
against a wall
Belt position
Figure 4-214. Fixing points when transporting the Finisher Unit
Figure 4-212. Fixing points when transporting the printer  High Capacity Unit
 Bridge Unit
Contact surface
against a wall
Belt position
Contact surface
against a wall
Belt position
Figure 4-215. Fixing points when transporting the High Capacity Unit
Figure 4-213. Fixing points when transporting the Bridge Unit

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4.6.5 Work After Relocation

 Install the options
Attach the options and joint parts removed in Removal of the options (p.
176).
 Various adjustments
Adjust height of Bridge Unit and perform the image related adjustments as
necessary.

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CHAPTER
5
SERVICE SUPPORT MODE
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5.1 Overview C H E C K ID for service support is No. 49515.

P O IN T
Service support mode is a service dedicated mode that can be started by a
special operation, and allows you to execute functions including adjustment,
inspection, and individual action check functions.
2. Enter service support ID to start the service support mode.
5.1.1 Service mode startup  Operation procedure when inputting service support ID
C H E C K When turning on the power, press the whole area of the

P O IN T yellow frame shown in Figure 5-1.with three fingers.
SW1 SW2 SW3

[LEFT] [CENTER] [RIGHT]
Shifts the input digit Executes Inputs No.

Each press increments the
number
Figure 5-2. Allocation of Operating Button

1. While pressing the [SW1(LEFT)], press and hold down the [Power button] until
the printer turns on displaying a message on the LCD screen. C H E C K  The execute button[SW2(CENTER)] is enabled when at
P O IN T least two digits have been entered.
Power button
 It is not possible to return to the previous digit after
shifting digits. If you wish to correct the number of the
previous digit, press the execute button[SW2(CENTER)]
to display a confirmation message, and then press the
SW1 input digit shift button[SW1(LEFT)] to perform input
[LEFT]
again.
Figure 5-1. Printer Startup
Service support mode Overview 183

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 Operation procedure when inputting service support ID Solution when a wrong ID is entered and executed
1. Press the No. input button [SW3(RIGHT)] to enter a number from 1 to 9.  When a different mode starts:
2. Press the input digit shift button[SW1(LEFT)] to shift to the next digit. If you enter a wrong ID and a different mode starts, there
3. Press the No. input button [SW3(RIGHT)] to enter a number from 1 to 9. is a possibility of changing important settings of the unit,
4. Repeat the above procedure to enter the service support ID. so press the power button to turn off the power
5. When all the service support ID number is entered, press the execute immediately and then start the product in the service
button[SW2(CENTER)]. support mode to enter the correct ID number.
6. When a confirmation message appears, press the following button in  When the ID does not exist
accordance with the operation. The following LCD display appears and the power is
• Press the execute button turned off automatically.
[SW2(CENTER)] to start the service support mode.
• Press the input digit shift button
[SW1(LEFT)] to input the ID again.
Input ID is not found!!
Please wait Poweroff...
UP:[Right]
SHIFT:[Left]/FIN:[Center]
-
Figure 5-4. LDC display when non-existent ID is entered
Figure 5-3. Service Support ID Input Screen
Service support mode Overview 184

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5.2 Menu Configuration The menus marked with * in Table 5-1. Top Menu
Configuration initialize the mechanism and exit out of the
5.2.1 Top Menu Configuration service support mode when finished. When you need to run
another menu of the service support mode, turn the printer
off, then turn it back on in the service support mode.
[]LEFT______________________________[]UP_____________________________RIGHT[]
1. Maintenance: MENU
2. Individual Action Check: MENU
3. Before Repair Operation: MENU
4. Adjustment ‐ Main/Option Unit: MENU
5. Adjustment ‐ SCN/ADF: MENU
6. Ink Charge/ Discharge: MENU
9. USB Memory FW Update
[]BACK_____________________________[]DOWN___________________________RUN[]
Figure 5-5. Service Support Mode: Top Menu Screen

 Operating procedure
This product is not equipped with a ten-key. To operate the screen menus, tap
the following command text shown on the screen.
RUN[] Confirms
[]BACK Returns
[]UP Moves upward
[]DOWN Moves downward
[]LEFT Page shift (in ascending order)
RIGHT[] Page shift (in descending order)
Service support mode Menu Configuration 185

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Table 5-1. Top Menu Configuration

Item Overview Usage situation Details
Allows you to execute the head/belt unit cleaning, the status sheets/check patterns Troubleshooting/When performing
1. Maintenance: MENU P.460
printing. (for print check/troubleshooting) repair work
Allows you to check each motor, sensor, clutch, and solenoid individually. Even the
2. Individual Action Check: MENU* parts or components that cannot be moved individually in the normal sequence, such as When performing troubleshooting P.355
IS unit parts, can be checked individually in a special sequence.
Perform the supplemental work of parts for which supplemental work is required before
3. Before Repair Operation: MENU* P.460
performing repair work. When performing repair work
4. Adjustment - Main/Option Unit: MENU Allows you to make the adjustments of the required parts after repairing. P.473
5. Adjustment - SCN/ADF: MENU* Allows you to make the adjustment required when replacing scanner/ADF. P.521
Allows you to execute the ink filling/discharge inside the head and the ink supply/ When performing repair work
6. Ink Charge/ Discharge: MENU* P.527
discharge path.
7. Installation: MENU Allows you to make the adjustment required when installing option unit. When installing option unit P.529
When performing analysis, copy the user log data to external storage media such as a When collecting data for failure
8. User Log Get Mode P.529
USB memory device connected to the main unit. analysis.
When updating the firmware, use this to update the firmware using external storage
9. USB Memory FW Update When updating the firmware P.529
media such as a USB memory device.
Use this to back up the data from the old machine and restore the data on the new
A. Swap Mech Unit: MENU When exchanging product P.529
machine when exchanging the product.
Allows you to reset the life counter of the periodic replacement parts after replacing When replacing the periodic
B. Counter Reset P.1185
them. replacement parts.

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5.2.2 Service Support Menu Screen Transition
Figure 5-6. Service Support Menu Screen Transition

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CHAPTER
6
TROUBLESHOOTING
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6.1 Troubleshooting Workflow
START
Service Request
Hearing A
See List of Errors/Problems (P. 191)to identify the problem.

Identify the cause Check parts that must
For problems with error indications replace or better to
replace to prevent the
Refer to Normal Errors (P. 219) problem from
Assisting NO recurring
Refer to Paper Jam Errors (P. 230)
the customer
required? Refer to Fatal Errors (P. 265)
YES Dispatch CE
For problems without error indications
Assist the customer Refer to Paper Feeding Problems (P. 328)
Refer to Print Quality Problems (P. 329) Repair the product
Refer to Other Problems (P. 350)

Problem NO
solved?
END
YES
END A
Figure 6-1. Troubleshooting Workflow
Troubleshooting Troubleshooting Workflow 189

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6.2 Primary Check

Before starting troubleshooting, check the following essential items.
 Does the installation site satisfy the requirements for the product?
 Installation space
 Temperature and humidity
 Does the paper used meet the specifications for the product?
 Are the consumables genuine Epson consumables for the product?
 Visually check inside the product for dust and dirt. Have they not accumu-
lated too much?
 Is the latest version of firmware used?
 Is the paper smooth? Visually check the paper for fold, curl, and crease.
Troubleshooting Primary Check 190

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6.3 List of Errors/Problems

This section provides list of errors and problems.
6.3.1 For problems with error indications

NORMAL ERRORS
C H E C K This product has error codes for normal errors to allow you to check the history with Service Status Sheet.
P O IN T However, unlike the Fatal errors, when an error occurs, the corresponding error code is not displayed on the panel.
Error
Error code Description Error recovery procedure
Name Paper Path/Ink color
920000 Paper jam error --- Paper jam inside the printer mechanism. If the error still occurs after removing the jammed
paper, see p.230.
A sub code that indicates the cause of the error is
also displayed for the paper jam errors.
920201 No paper error Cassette 1 No paper is judged while printing. Load paper.
920202 Cassette 2 If the error still occurs, see p.224.
920203 Cassette 3
920204 Cassette 4
920210 MP Tray
920211 High Capacity Paper
Feeder Tray
920221 Cassette not installed error Cassette 1 The specified cassette is judged as not installed. When the Cassette is used, see p.224.
920222 Cassette 2 When the MP Tray is used, see p.225.
920223 Cassette 3 When the High Capacity Unit is used, see TBD.
920224 Cassette 4
Feeder Tray
Troubleshooting List of Errors/Problems 191

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Error
920301 Paper size error Cassette 1 The paper size setting on the printer driver is Select the appropriate paper size setting on the
920302 Cassette 2 different from the setting on the printer. driver for the setting on the printer.
If the error still occurs, see p.225.
920303 Cassette 3
920304 Cassette 4
920310 MP Tray
Feeder Tray
920321 Paper type error Cassette 1 The paper type setting on the printer driver is Select the appropriate paper type setting on the
920322 Cassette 2 different from the setting on the printer. driver for the setting on the printer.
920323 Cassette 3
920324 Cassette 4
920330 MP Tray
Feeder Tray
920341 Paper size/type error Cassette 1 The settings of paper type and paper size are Select the appropriate paper settings (size/type) on
920342 Cassette 2 different from the setting on the printer. the driver for the paper loaded in the printer.
If the error still occurs, see p.225.
920343 Cassette 3
920344 Cassette 4
920350 MP Tray
Feeder Tray
920361 Paper size error (physical size error) Cassette 1 The paper size on the printer/printing setting is Select the appropriate printer/printing settings for
920362 Cassette 2 different from the loaded paper. the loaded paper.
When paper size detection is performed while If the error still occurs, see p.225.
920363 Cassette 3
printing, the detected paper size does not match the
920364 Cassette 4 printer setting.
920370 MP Tray
Feeder Tray
920390 2-Sided printing not available error MP Tray Due to the difference of paper size or type, judged Select the appropriate printer/printing settings for
as the double reverse feeding is physically the paper loaded in the printer.
impossible.

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Error
920401 Cassette failure error Cassette 1 --- ---
920402 Cassette 2
920403 Cassette 3
920404 Cassette 4
Feeder Tray
920441 Stapling job mismatch error Cassette 1 --- ---
920442 Cassette 2
920443 Cassette 3
920444 Cassette 4
920450 MP Tray
Feeder Tray
920500 Front cover open error --- The cover is open. Close the cover. If the error still occurs, see p.220.
920503 Ink cover open error (P1) --- Close the cover. If the error still occurs, see p.220.
920505 Paper feed cover open error --- Close the cover. If the error still occurs, see p.221.
920506 Paper ejection cover open error --- Close the cover. If the error still occurs, see p.222.
920507 Duplex cover open error --- Close the cover. If the error still occurs, see p.223.
920508 Multi-cassette cover open error --- Close the cover. If the error still occurs, see p.223.
920509 Maintenance Box cover open error --- Close the cover. If the error still occurs, see p.221.
920510 Face Up tray cover close error --- The Face up Tray is closed when paper is ejected in Close the cover. If the error still occurs, see p.227.
it.
920512 High Capacity Unit cover open error --- The cover is open. Close the cover.
920513 Bridge unit - Front cover open error --- Close the cover. If the error still occurs, see p.227.
920514 Bridge unit - Paper ejection cover open error --- Close the cover. If the error still occurs, see p.229.
920515 Bridge unit - Top cover open error --- Close the cover. If the error still occurs, see p.228.
920516 Bridge Unit - Main Unit delivery cover error --- Close the cover. If the error still occurs, see p.228.
920517 Finisher cover open error --- Close the cover.
920554 Ink cartridge invalid error for the initial settings --- --- ---
(print speed and destination) on the printer.
920555 Duplex path malfunction error --- --- ---
920556 Finisher malfunction error --- --- ---

Confidential
Error
920601 Ink end error Black Occurs when the ink level falls below the lower Replace the ink cartridge with a new one.
920602 Cyan limit.
920603 Magenta
920604 Yellow
920605 Black2
920621 Ink cartridge recognition read error Black The printer cannot recognize the ink cartridge. 1. Remove and then reinsert the ink cartridge.
920622 Cyan 2. Clean the CSIC contact and then check whether
an error occurs.
920623 Magenta
3. Install a new ink cartridge.
920624 Yellow
920625 Black2
920641 Ink cartridge recognition write error Black
920642 Cyan
920643 Magenta
920644 Yellow
920645 Black2
920661 Ink cartridge not installed error Black The ink cartridge is not installed. Install the ink cartridge.
920662 Cyan
920663 Magenta
920664 Yellow
920665 Black2
920681 Insufficient ink for initial ink charge error Black Ink is insufficient for initial ink charge. Replace the ink cartridge with a new ink cartridge
920682 Cyan or a one supplied for initial ink charge.
920683 Magenta
920684 Yellow
920685 Black2
920701 Initial charge dedicated I/C error Black The ink cartridge is a dedicated cartridge that is Replace the ink cartridge with a new one that is not
920702 Cyan supplied with another product for initial ink charge. supplied for initial ink charge.
920703 Magenta
920704 Yellow
920705 Black2

Confidential
Error
920721 Ink cartridge recognition error (not genuine one) Black The printer cannot recognize the installed non- Install a genuine ink cartridge.
920722 Cyan genuine ink cartridge.
920723 Magenta
920724 Yellow
920725 Black2
920802 Paper ejection stacker full error Face-down Tray The number of paper loaded on the EJ Stacker has Collect the papers in the tray.
920803 Finisher Tray Upper reached its limit. If the error still occurs, see p.226.
920804 Finisher Tray Lower
920901 Maintenance Box not installed error --- Maintenance Box is not installed. Install a Maintenance Box.
920902 Maintenance Box recognition error (Read) --- The printer cannot recognize the Maintenance Box. 1. Remove and then reinstall the Maintenance
920903 Maintenance Box recognition error (Write) --- Box.
2. Clean the CSIC contact.
3. Replace the Maintenance Box with a new one
(If the error still occurs, replace the CSIC
contact)
920904 Maintenance Box remaining capacity insufficient --- The remaining capacity of Maintenance Box is Install a Maintenance Box with required capacity
error insufficient to execute strong head cleaning or ink for initial charge or cleaning.
replacement.
920905 Maintenance Box initial charge fail error --- The remaining capacity of Maintenance Box is
insufficient to execute initial charge.
920933 No staple error --- The staple in the Finisher is out. Replace the staple cartridge with a new one.
920980 Memory full error --- The memory capacity of main unit has reached its Reduce the memory usage of print page data by
limit due to receiving a large amount of page data. sending it in several batches etc. before printing.
920981 Memory insufficient error --- The memory capacity of main unit becomes
insufficient due to receiving a large amount of page
data.
920982 Memory insufficient error (print multiple copies) --- The memory capacity of main unit has reached its
920983 Memory insufficient error (drop in resolution) --- limit due to receiving an excessive data size of
multiple copies.
920984 Memory insufficient error (print from last page) ---
920985 Manual Feed error --- Print is executed when Manual Feed is selected on
the PCL driver.
920986 Duplex memory full error ---

Confidential
Error
921001 Paper Feed Roller life near-end warning Cassette 1 The Paper Feed Roller has almost reached the end ---
921002 Cassette 2 of its service life (a predetermined total number of
printed sheets).
921003 Cassette 3
For more details, see 3.4 Life control (p.83).
921004 Cassette 4
921010 MP Tray
Feeder Tray
921021 Paper Feed Roller life end warning Cassette 1 The Paper Feed Roller has reached the end of its Replace the Paper Feed Roller and select “Counter
921022 Cassette 2 service life. Reset” from the service support mode.
921023 Cassette 3
921024 Cassette 4
921030 MP Tray
Feeder Tray
921041 Cassette failure fall back warning Cassette 1
921042 Cassette 2
921043 Cassette 3
921044 Cassette 4
Feeder Tray
921201 Ink low error Black The ink level in the cartridge has almost reached ---
921202 Cyan the lower limit.
921203 Magenta
921204 Yellow
921205 Black2
921241 End warning Black
921245 Black2
921400 Maintenance Box near full --- The remaining capacity of the Maintenance Box ---
has almost reached the lower limit.

Confidential
Error
921420 Belt life near-end warning --- The Belt Drawer Unit has almost reached the end ---
of its service life.
921421 Belt life end warning --- The Belt Drawer Unit has reached the end of its Replace the Belt Drawer Unit and select “Counter
service life. Reset” from the service support mode.
For more details, see 3.4 Life control (p.83). Replace the filters as well.
921424 Belt Cleaner near-end warning --- The Belt Cleaner Unit has almost reached the end ---
921426 No staple warning ---
921427 Head Unit near-end warning --- The Head Unit has almost reached the end of its ---
service life.
921428 Maintenance Unit near-end warning --- The Maintenance Unit has almost reached the end ---
921600 NVT warning ---
921601 Paper Sensor, Post-Head deterioration warning --- A drop in intensity of incoming light is detected Clean the glass of Paper Sensor, Post-Head.
when the glass surface of the sensor gets dirty with For more details, see p.1173.
paper dust and/or ink stains.
921602 Multi-Cassette Feed Motor failure fall back warning ---
921603 Feed Board communication failure fall back ---
warning
921604 Duplex path failure fall back warning ---
921605 Quality deterioration fall back warning ---
921606 Finisher failure fall back warning ---
930000 ADF Paper jam --- Paper jam inside the ADF Unit. Remove the jammed paper in the path.
930001 ADF cover open error --- The ADF cover is open. Close the ADF cover.
930004 Document overload error --- The number of document loaded in the ADF Tray Reduce the loaded paper.
exceeds the limit.
930005 Multi-feed error --- Multiple pages are fed at once from the ADF tray. For more details, see p.351.

Confidential
Error
931000 ADF Paper Feed Roller life near-end warning --- The ADF Paper Feed Roller has almost reached the ---
end of its service life (a predetermined total
number of printed sheets).
931001 ADF Paper Feed Roller life end warning --- The ADF Paper Feed Roller has reached the end of Replace the ADF Paper Feed Roller and select
its service life. “Counter Reset” from the service support mode.
940000 Transmission memory full error --- The available memory is insufficient for Scan to Send the documents in several batches.
Fax. Enable the direct sent setting to send it.
940001 Received memory full error --- The available memory is insufficient to receive a Execute print or cancel the data in the reception
fax, or received a document of more than 100 box.
pages.
940002 Fax job incomplete (No dial tone) --- Dial failed because no dial tone was detected. Make sure the phone line is connected correctly,
and try to send the fax again.
940003 Fax job incomplete (Busy) --- Dial failed because the recipient machine was busy. Wait for a moment, and try again.
940004 Fax job incomplete (No answer) --- Dial failed because the recipient machine did not Wait for a moment, and try again.
respond.
940005 Fax job incomplete (Incorrect port connection) --- Occurs when the phone cable is incorrectly Connect the LINE and EXT correctly.
connected to the LINE and EXT port of the
product.
940006 Fax job incomplete (Line is not connected) --- Occurs when the module cable is not connected to Make sure the phone line and module cable are
the phone line. connected correctly.
940007 DNS error (email) --- The DNS server settings are invalid. Check the DNS settings on the printer.
940008 DNS error (Folder) --- The DNS settings of the destination are invalid. Check the settings on the DNS server.
940009 Authentication error (email) --- The authentication settings of the mail server are  Check the authentication method.
invalid. • Check the SMTP server address and port.
• Check the POP3 server address and port.
 Check the account name.
 Check the password.
940010 Authentication error (Folder) --- Any of the following setting is invalid. Check the following items.
 Save destination  Folder path
 User name  User name
 Password setting  Password
 Account name

Confidential
Error
940011 Communication error (email) --- A communication error has occurred during email  Check the SMTP server address and port.
transfer.  Check the POP3 server address and port.
 Check the network settings (IP address, subnet
mask, and default gateway).
 Make sure the network cable is connected
properly.
 Make sure the addresses are correct.
 Check the settings of the access point.
 Check the settings of the Fire Wall.
 Check that the server works normally.
940012 Communication error (Folder) --- A communication error has occurred during folder  Check the folder path
transfer.  Check that the network cable is connected
properly.
 Check the network settings (IP address, subnet
mask, and default gateway).
 Check the settings of the access point.
 Check the settings of the Fire Wall.
 Check that the server works normally.
 Make sure there is no opened file with same
name in the destination.
 Make sure the same named file in the
destination is not write-protected.
940013 Destination invalid error (Folder) --- The specified destination does not exist. Make sure the following destination settings are
correct.
 Communication mode
 Folder path
 User name
 Password
 Port number
940014 Save destination insufficient space error (Folder) --- Save failed due to insufficient space in the Increase the storage space of the destination.
destination folder.
940015 No received data --- The received data to reprint has been deleted. ---
940016 Preview error --- The Preview button is pressed while the direct send Disable the direct send setting
is enabled.

Confidential
Error
940017 Scheduled sending color sending error --- The Color Start button is pressed while the Follow the below steps depending on the purpose.
scheduled sending is selected.  To send a color fax
send it without scheduled sending.
 To send a scheduled fax
send it in monochrome.
940020 Multiple contacts color sending error --- The Color Start button is pressed while multiple Follow the below steps depending on the purpose.
contacts are selected.  To send a color fax
send it one by one.
 To send a broadcast fax
940021 2-sided color sending error --- The Color Start button is pressed while 2-sided Follow the below steps depending on the purpose.
scan is enabled.  To send a color fax
disable the 2-sided scan.
 To enable the 2-sided scan
940022 ECM off color sending error --- The Color Start button is pressed while ECM Follow the below steps depending on the purpose.
setting is disabled.  To send a color fax
enable the ECM setting.
 If the ECM setting cannot be changed
select monochrome.
940024 Hook operation invalid --- The On-hook dial button is pressed while the lie is Wait until the line becomes free, and try to send it
busy. again.
940025 Dial buffer full --- A number is entered when the dial buffer is full Wait until the buffer ends the processing of the
with on hook dial. entered dial data to make space again.
940028 Fax to Print start error --- Manual report or Function check report is to be Wait until the printing is completed, and try it
printed during printing. again.
940029 Paper size error --- Fax to Print is started while the loaded paper size is Load the correct sized paper.
smaller than the fax data size to print.
940030 Media error (media removed) --- Media is removed while saving or creating a folder. Insert the media, and try the saving again.
940031 Media error (memory full) --- A media that has not enough space is inserted to Insert a media that has space available, and try the
save received faxes. saving again.
940032 Media error (write-protected) --- A write-protected media is connected for saving  Remove the write protection on the media.
received faxes, or a storage folder for received  Connect a writable media.
faxes is to be created in a write-protected media.

Confidential

EPSON WF-C20590 Service Manual Page151-200

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EPSON WF-C20590 Revision A

4.5.6.3 Paper Setting 4.5.6.4 FAX Setting

1. Connect the printer to the telephone line.

Figure 4-127. FAX Setting (1)

Figure 4-128. FAX Setting (2)

Installation Installation 151

4. Select “Fax Settings”. 6. Select “Line Type”.

Installation Installation 152

Installation Installation 153

Figure 4-137. Operation/Print Quality Check (1)

Figure 4-138. Operation/Print Quality Check (2)

Installation Installation 154

Software Check of the firmware version

Figure 4-140. Operation/Print Quality Check (4)

Installation Installation 155

4.5.9 ADF Copy Test 3. Tap “2-Sided”.

C H E C K When setting the document to the ADF, use an A3 size document

Figure 4-142. ADF Copy Test (2)

2. Select “Copy” from the home screen.

Figure 4-143. ADF Copy Test (3)

Installation Installation 156

4.5.10 Network Setting 4. Tap “How to change an IP address”.

 When configuring the network settings, make sure there

Figure 4-146. How to Change IP Address

Figure 4-144. Network Icon

Figure 4-147. Go to Settings

Figure 4-145. Network Connection Settings

Installation Installation 157

Figure 4-148. Advanced Settings Screen

Figure 4-151. Switching to Manual Setting (3)

Figure 4-149. Switching to Manual Setting (1)

Installation Installation 158

2. Setting the IP address 2-3. When input is complete, tap “OK”.

Figure 4-154. Setting IP Address (3)

Figure 4-155. Setting IP Address (4)

Figure 4-153. Setting IP Address (2)

Installation Installation 159

Figure 4-158. Setting Subnet Mask (3)

Figure 4-159. Setting Subnet Mask (4)

Figure 4-157. Setting Subnet Mask (2)

Installation Installation 160

Figure 4-162. Setting Default Gateway (3)

Figure 4-163. Setting Default Gateway (4)

Figure 4-161. Setting Default Gateway (2)

Installation Installation 161

5-1. Tap “Start Setup”.

Figure 4-166. Setup Complete Screen

Figure 4-164. Starting Setup

Figure 4-165. Screen during Setting

Installation Installation 162

 How to set an IP address using DHCP 2. Saving the settings

1-1. If TCP/IP is set to “Manual”, tap “Manual”.

Figure 4-169. Starting Setup

Figure 4-170. Screen during Setting

Installation Installation 163

Figure 4-171. Setup Complete Screen

Figure 4-172. Switching to Access Point Settings Screen (1)

Figure 4-173. Switching to Access Point Settings Screen (2)

Installation Installation 164

1-3. Tap “Router”. 1-5. Tap “Wi-Fi Setup”.

Figure 4-175. Switching to Access Point Settings Screen (4)

Figure 4-177. Setting SSID (1)

Installation Installation 165

2-2. Select an SSID. 2-4. Enter a password and tap “OK”.