Troubleshoot ADF and stapling issues

EPSON WF-C20590 Revision A
6.5.4 ADF/Scanner Problems

 Print quality problems
Symptom Check and Measure Replace the part/Adjustment
 When it occurs all the time
Clean the glass surface of ADF. If the problem still occurs after cleaning, replace the
Dark lines (not including printouts from PC)
 When it occurs in an interval Scanner Unit.
Clean the paper feed path including the glass surface of ADF.
1. Clean the glass surface of ADF/Scanner glass.
Cannot scan some portions or entire area of printed 2. Check the connection of scanner cable.
If the problem still occurs, replace the Scanner Unit.
images 3. If the size of scanned document is different from the printer detection, the SCN
Paper Sensor may be failure.
Dirt on the scanner (CIS Sensor) + reverse side scanner glass If the problem still occurs after cleaning, replace the
The scanned image is too faint
Clean these places. Scanner Unit.
Adjust the position of ADF.
The scanned image is skewed to the paper fed from the  Make sure that the height of ADF is appropriate for the Scanner glass.
If the problem still occurs after the adjustment, replace
ADF tray.  Make sure that the ADF is installed in parallel to the Scanner glass.
the ADF.
Other print quality problems occurred only when 1. Clean the Document Scanner Glass
If the problem still occurs, replace the Scanner Unit.
copying 2. Disconnect and connect the Scanner Cable.
 Paper feed failure

Symptom Check and Measure Replace the part/Adjustment
If the problem still occurs after cleaning, replace the
Multi-feed (Multiple pages are fed at once) Clean the ADF Paper Feed Rollers (three places).
Paper Feed/Separation Roller.
After cleaning the path, if a damage of part is found,
Paper is folded Make sure there is no foreign object or damage in the ADF Paper Feed Path.
replace the ADF Unit.
 Check that the ADF is closed correctly.
 Clean the ADF Paper Feed Rollers (three places).
 Clean the paper feed path in the ADF. If the problem still occurs after cleaning, replace the
A paper jam inside the ADF occurs frequently
 Clean the surface of the paper feed rollers. Paper Feed Roller.
 Clean the Separation Pad of the Retard rollers.
 Clean the cork of the Document Support.
Troubleshooting Troubleshooting from Failure Phenomenon 351

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6.5.5 Option Problems NO STAPLE DISPLAY
STAPLE CLOGGING, CANNOT STAPLE  Suspected cause

 Error of sensor to detect remaining staple of Stapler Unit
 Suspected cause
 Finisher Main Board error
 A series of staple operation such as refilling, driving, and bending, can-
 Parts/Components to be checked
not be normally performed in the Stapler Unit.
 Staple Unit
 Finisher Main Board
 Staple cartridge
 Troubleshooting
 Staple Unit
 Troubleshooting Step Check and Measure YES NO
Check the staple level Replace the

Step Check and Measure YES NO 1 Go to step 2 Staple
Make sure that a staple is in the Staple Holder. Holder.
Check the staple clogging
Remove the Staple cartridge to check whether or not a Replace the Staple cartridge
failed nozzle remains in the Stapler or Staple cartridge 2 If the problem still occurs after replacing it with a new Go to step 3 ---
part. one?
Replace the
Inside the Stapler Replace the Finisher Main Board parts/
Remove the
staple, then 3 If the problem still occurs after replacing it with a new components ---
feed and eject one? to be checked
10 sheets one by one.
without
printing with
1 Staple
Go to step 2
Staple cartridge
setting.
Is the trouble
is not
resolved, go
to step 3
Replace the Staple cartridge

2 Feed and eject 10 sheets without printing with Staple Go to step 3 ---
setting to check the trouble is resolved.
3 Replace the Staple Unit --- ---

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CANNOT REMOVE THE STAPLE HOLDER ALIGNMENT FAILURE (OFFSET IN LANDSCAPE DIRECTION)
 Suspected cause  Suspected cause
 The Staple Holder is incorrectly installed  Failure in Finisher adjustment
 There is staple remaining in the Staple Holder.
 Staple Holder
 Troubleshooting
Step Check and Measure YES NO
Check the staple level
Remove the
Make sure that there is no staple in the Staple Holder.
1 holder Go to step 2
The Staple Holder cannot be removed if staple remains in forcibly.
it.
Remove the Staple Holder to replace it with a new
2 --- ---
one. Paper feed
direction
 Finisher Processing Unit
C H E C K To remove the Staple Holder, use flathead screwdriver to
P O IN T discharge the hook on its back.  Troubleshooting
Check the foreign object in the Processing Unit.
1 Make sure there is no foreign object. Remove it, if any. --- Go to step 2
The quality problems do not occur?
Run Finisher Adjustment in service support mode.
4611 Finisher Adjustment
Hook 2 --- Go to step 3
Staple Run the Alignment Plate HP Calibration, Front/Rear.
Holder The quality problems do not occur?
3 Replace the Finisher Processing Unit. --- ---

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ALIGNMENT FAILURE (OFFSET IN PORTRAIT DIRECTION)

 Suspected cause
 Paper is not returned due to the
deterioration or dirt on Fin-
isher Puddle.
Paper feed
direction
 Finisher Processing Unit
 Finisher Puddle
 Troubleshooting
Check the foreign object in the Processing Unit.
1 Make sure there is no foreign object. Remove it, if any. --- Go to step 2
Replace the Finisher Puddle
2 --- Go to step 3
3 Replace the Finisher Processing Unit. --- ---

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6.6 Individual Action Check HOW TO START THE INDIVIDUAL ACTION CHECK
6.6.1 Overview of Individual Action Check 1. Start the printer in the service support mode. (See 5.1.1 Service mode
startup (p.183).)
The individual action check is a mode to check whether the various motors, sen-
sors, and other parts are operating normally so that service personnel can investi- 2. Select “2. Individual Action Check: MENU” from the service support
gate the cause of an error on site when there is a service call, etc. and its purpose is mode menu.
to reduce the downtime for servicing on site.
This check function can be run from the service support mode menu, and offers 3. Select a target menu item from “2. Individual Action Check: MENU”, then
three modes (Output system, Input system, and Sequence) that help you find defec- select a target part or component.
tive parts/components and mechanism initialization mode.
The following describes overview of each of the modes.
[]LEFT______________________________[]UP_____________________________RIGHT[]
 Output system 1. Maintenance:MENU
2. Individual Action Check:MENU
Allows you to check a motor, clutch, or solenoid individually for any 3. Before Repair Operation:MENU
4. Adjustment ‐ Main/Option Unit:MENU
abnormality. 5. Adjustment ‐ SCN/ADF: 　 MENU
6. Ink Charge/ Discharge: MENU
 Input system 7. Installation: MENU

8. User Log Get Mode
9. USB Memory FW Update
Allows you to check a sensor individually for any abnormality. 10. Swap Mech Unit: MENU
 Sequence
Allows you to check parts or components such as head, ink system that
cannot be checked individually.
 Initialize []BACK_____________________________[]DOWN___________________________RUN[]
The three modes for finding defective parts/components run special

sequence and cause the product mechanism to temporarily change from its
normal mode. Use this function to return the product to its normal mode.
C H E C K  You can run the output system check and input system
P O IN T check at the same time. For example, while running a []LEFT______________________________[]UP_____________________________RIGHT[]
Individual Action Check:MENU
check for a motor, running a check for a sensor is 21.Output: MENU

22.Input: MENU
possible.
23.Other: MENU
24.Sequence: MENU
25.Initialize
 The Sequence check makes the product perform a special
sequential operations and displays a code as the check result.
See 6.6.2.2 List of Failure Determination Codes (p.366) for
details.
The Sequence check requires you some operations to
complete the check.
 You can reset the product to its normal mode by turning []BACK_____________________________[]DOWN___________________________RUN[]
it off and restarting it. To reset the product without

power-off, use the Initialize menu.
Figure 6-4. Service Support Mode Screen
Troubleshooting Individual Action Check 355

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6.6.2 How to run individual action checks

Run the individual action check using one of the following two ways.
 Select a check item from the list to run the check. (Input system parts and output system parts)
 Enter the program number of the check item to run the check.
6.6.2.1 Check Item List

Table 6-9. Check Item List
Program No. Screen display Judgment method Remark
2 2. Individual Action Check: MENU ---
21 Output: MENU ---
210 Check Move Motor / ALL_OFF ---
211 Output - Main Unit: MENU ---
The check runs with C1 (Cassette 1) removed.
If you run the check with C1 installed, an error occurs.
21101 Lift up Motor, C1
The motor runs clockwise and stops after running a predetermined time
period.
21102 Pickup Motor, C1 (Full) Checks operating sound of the motor.
The motor runs counterclockwise and stops after running a predetermined
time period.
21103 Pickup Motor, C1 (1/4)
time period.
21104 Pickup Clutch, C2 After the execution, confirm the continuity with a
21105 Feed Roller Clutch, C2 multimeter.
21106 Lift up Motor, C2 Checks operating sound of the motor.
period.
21108 Feed Roller Clutch,C3 multimeter.

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period.
21111 Feed Roller Clutch, C4 multimeter.
period.
21113 Torque Solenoid, MP Tray- Release The solenoid runs for a predetermined time period and stops.
Checks operating sound of the solenoid.
21114 Torque Solenoid, MP Tray - Suction The solenoid runs for a predetermined time period and stops.
21115 Pickup Clutch, MP Tray
21116 Rise/ Fall Clutch, MP Tray
21117 Resist Roller Clutch After the execution, confirm the continuity with a
21118 Resist Roller Brake Clutch multimeter.
21119 Feed Clutch, 1
21120 Feed Clutch, 2
21121 Paper Feed Drive Motor (Full)
21122 Paper Feed Drive Motor (1/4)
21123 Belt Drive Motor (Full)
21124 Belt Drive Motor(1/4)
21125 Reversal Drive Motor - Pull (Full)
Checks operating sound of the motor. time period.
21126 Reversal Drive Motor - Pull (1/4)
time period.
Reversal Drive Motor - Re-Feed The motor runs clockwise and stops after running a predetermined time
21127
(Full) period.
Reversal Drive Motor - Re-Feed (1/ The motor runs clockwise and stops after running a predetermined time
21128
4) period.
After the execution, confirm the continuity with a
21129 Feed Clutch, Duplex
multimeter.

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21130 Flap Solenoid, Duplex - Suction The solenoid runs for a predetermined time period and stops.
21131 Flap Solenoid, Duplex - Release The solenoid runs for a predetermined time period and stops.
21132 Feed Motor, Multi-Cassette (Full)
Checks operating sound of the motor.
21133 Feed Motor, Multi-Cassette (1/4)
21134 Paper Ejection Tray Rib Motor - UP Checks operating sound of the motor. time period.
Visually check the action of the Paper Ejection Tray
Paper Ejection Tray Rib Motor - The motor runs clockwise and stops after running a predetermined time
21135 Rib.
DOWN period.
Paper Ejection Roller Speedup After the execution, confirm the continuity with a
21136
Clutch multimeter.
Paper Ejection Flap Sol., Finisher -
21137 The solenoid runs for a predetermined time period and stops.
Suction
Paper Ejection Flap Sol., Finisher -
Release
Paper Ejection Flap Sol., Face-up -
Suction
Paper Ejection Flap Sol., Face-up -
Release
21141 Ink Mist Collect Fan
21142 Power Supply Unit Cooling Fan
Runs the fan individually.
21143 Board Cooling Fan Checks operating sound of the fan.
(The Board Cooling Fan keeps running while the product is powered on.)
21144 Paper Ejection Fan
21145 Paper Powder Suction Fan
21146 CR Drive Motor, PW Sensor - CW
period.
Checks operating sound of the motor.
21147 CR Drive Motor, PW Sensor - CCW
time period.
212 Output - Bridge Unit: MENU ---

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21201 Bridge Unit Feed Motor,1 (Full)
21202 Bridge Unit Feed Motor,1 (1/4)
21203 Bridge Unit Feed Motor,2 (Full)
21204 Bridge Unit Feed Motor,2 (1/4)
Bridge Unit Reversal Motor,1 The motor runs counterclockwise and stops after running a predetermined
21205
Retract (Full) time period.
21206
Retract (1/4) time period.
21207
Retract (Full) time period.
21208
Retract (1/4) Checks operating sound of the motor. time period.
Bridge Unit Reversal Motor,1 The motor runs clockwise and stops after running a predetermined time
21209
Refeed (Full) period.
21210
Refeed (1/4) period.
21211
Refeed (Full) period.
21212
Refeed (1/4) period.
Bridge Unit Paper Ejection Motor
21213
(600mm/s)
Bridge Unit Paper Ejection Motor
21214
(400mm/s)
Bridge Unit R-L Switching Sol. -
Suction
Bridge Unit R-L Switching Sol. -
Release
21217 Bridge Unit Reverse Sol, 1 - Suction Checks operating sound of the solenoid. The solenoid runs for a predetermined time period and stops.
21218 Bridge Unit Reverse Sol, 1 - Release The solenoid runs for a predetermined time period and stops.
21219 Bridge Unit Reverse Sol, 2 - Suction The solenoid runs for a predetermined time period and stops.
21220 Bridge Unit Reverse Sol, 2 - Release The solenoid runs for a predetermined time period and stops.

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21221 Bridge Unit Paper Ejection Clutch,1
After the execution, confirm the continuity with a
21224 Bridge Unit Paper Ejection Clutch,4 multimeter.
21225 Bridge Unit Resist Roller Clutch
Bridge Unit Resist Roller Brake
21226
Clutch
213 Output - Finisher Unit: MENU ---
214 Output - Hi-Capacity Unit: MENU ---
22 Input: MENU ---
221 Input-Main Unit ---
FALSE: the cassette is installed
22101 Cassette Sensor, C1
TRUE: the cassette is removed
FALSE: paper is loaded
22102 Paper Sensor, C1
TRUE: No Paper
FALSE: Paper is enough
22103 Paper Near-End Sensor, C1
TRUE: Paper has nearly run out
FALSE: Tray is running
22104 Paper Load Limit Sensor, C1
TRUE: Tray is stopped
FALSE: When not detected
22106 Feed Sensor, C2
TRUE: detected
FALSE: Paper is loaded
TRUE: No Paper

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TRUE: detected
TRUE: No Paper
TRUE: detected
TRUE: No Paper
FALSE: When the right door is open
22120 HP Sensor, MP Tray
TRUE: When the right door is closed
FALSE: paper is loaded
22121 Paper Sensor, MP Tray
TRUE: No Paper
FALSE: running
22122 Paper Feed Drive Motor Lock
TRUE: stopped
FALSE: running
22123 Belt Drive Motor Lock
TRUE: stopped
Paper Ejection Tray Rib Upper Limit FALSE: the upper limit is detected
22124
Sensor TRUE: when not detected
Paper Ejection Tray Rib Lower FALSE: the lower limit is detected
22125
Limit Sensor TRUE: when not detected
FALSE: stopped
22126 Face-down Stacker Full Sensor
TRUE: running

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When detected: TRUE
22127 Board Cooling Fan Lock When not detected: FALSE
Check the change of the detection status.
22128 Ink Mist Collect Fan Lock
Power Supply Unit Cooling Fan
22129
Lock FALSE: Fan is running
22130 Paper Ejection Fan Lock, 1 TRUE: Fan is stopped
22131 Paper Ejection Fan Lock, 2
22132 Paper Powder Suction Fan Lock
22133 I/C Cover Sensor
22134 Maintenance Box Cover Sensor When the cover is closed: FALSE
22135 Paper Ejection Cover Sensor When the cover is opened: TRUE
22136 Feed Cover Sensor
When detected: FALSE
22137 Face-up Paper Ejection Tray Sensor
When not detected: TRUE
When the cover is closed: FALSE
22138 Font Cover Sensor
When the cover is opened: TRUE
22139 Inter-Lock Switch When detected: FALSE
22140 Multi-Cassette Cover Sensor When not detected: TRUE
When not detected: FALSE
22141 Feed Sensor
When detected: TRUE
When detected: FALSE
22142 Paper Sensor, Pre-Resistration
When not detected: TRUE
22143 Paper Sensor, Pre-Printing When not detected: FALSE
22144 Paper Sensor, Post-Head When detected: TRUE

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22145 Paper Sensor, Pre-Paper Ejection
Paper Sensor, Pre-Face-up Paper
22146
Ejection
Paper Sensor, Pre-Paper Ejection When detected: FALSE
22147
Branch When not detected: TRUE
Paper Sensor, Pre-Face-down
22148
Ejection
22149 Paper Sensor, Post-Duplex
22150 Paper Sensor, Inversion Path When not detected: FALSE
22151 Paper Sensor, Duplex When detected: TRUE
A4: 0010
A4R: 0010
B4: 1111
22152 Paper Width Sensor1
A3: 1101
B5: 1010
A5: 0110
22153 Paper Width Sensor2 ---
22154 Belt Cleaner Near-End Sensor When detected: FALSE
22155 HP Sensor, CR When not detected: TRUE
222 Input-Bridge Unit ---
22201 Paper Sensor, Pre-Branch ---
22202 Paper Sensor L, Pre-Inversion Path ---
22203 Paper Sensor R, Pre-Inversion Path ---
22204 Paper Sensor, Post-Reversal ---
22205 Paper Sensor, Pre-Paper Ejection ---
22206 Bridge Unit Cover, 1 ---
223 Input-Finisher Unit ---
22301 Front Cover Sensor ---

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22302 Top Cover Sensor ---
22303 Tray Position, Lower Limit Sensor ---
Tray Position, Upper Limit Sensor, 1
22304 ---
(Or HP Sensor 1)
22305 Paper Edge Alignment Guide, Front ---
22306 Paper Edge Alignment Guide, Rear ---
22307 Paper Load Sensor, Tray ---
22308 Paper Sensor, Inlet ---
22309 Paper Sensor, Outlet ---
HP Sensor, Paddle 1 (Or Paper
22310 ---
Alignment Paddle)
HP Sensor, Paddle 2 (Or Paper
22311 ---
Pulling Paddle)
22312 Paper Sensor, Processing Tray ---
22313 HP Sensor, Stapler Unit Movement ---
HP Sensor, Paper Bundle Ejection
22314 ---
Unit
22315 Paper Ejection Cover Sensor ---
22316 HP Sensor, Shift Arm Front ---
22317 HP Sensor, Shift Arm Rear ---
22318 HP Sensor, Shift Arm Release ---
22319 Tray Position, Middle Sensor ---
22320 Paper Sensor, Sub Tray ---
22321 Paper Sensor, Buffer Drum ---
22322 HP Sensor, Tray Position, 2 ---
22323 HP Sensor, Shift Arm ---
22324 Sub Tray Full Sensor ---
22325 Paper Holder Sensor, Upper ---
22326 Paper Holder Sensor, Lower ---
224 Input-Hi Capacity Unit ---
23 Others: MENU ---

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231 Paper Size/Width Sensor --- Bit display
232 Temp. and hum. Sensor --- Displays detected temperature and humidity.
24 Sequence: MENU ---
■Number of sheets of paper
241 Blank Paper Feed Sequence ---
1 to 100
242 Failure Diagnostics Sequence: MENU ---
Negative Pressure Leak Error
2421
Troubleshooting
2422 Pressure Error Troubleshooting See 6.6.2.2 List of Failure Determination Codes
CL3 Negative Pressure Leak Error (→P. 366).
2423
Troubleshooting
2424 Nozzle Out Troubleshooting
243 Special Inspection: MENU ---
2431 Leak Test - Negative Pressure
2432 Leak Test - Pressure
2433 Leak Test - Pressure, Head Choked Error
Leak Test - Negative Pressure, Head
2434
Choked
2435 Flushing Check ---
25 Initialize ---

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6.6.2.2 List of Failure Determination Codes Table 6-10. List of Failure Determination Codes
A code is displayed as the result of the Sequence check. Code Instructions
Replace the following parts/components.
Find the code in the table below and perform works instructed in the “Instruc-  Pressure Pump Unit
tions” column. 24
 Head Unit
 Relay Flow Path Assy
Table 6-10. List of Failure Determination Codes
Code Instructions  Head Unit
00 There is no problem/The error does not recur 25  Cap Unit
01 Run the Failure Determination Sequence 1  Ink Path Body
 Maintenance Unit
02 Run the Failure Determination Sequence 2
03 Run the Failure Determination Sequence 3
 Head Unit
04 Run the Failure Determination Sequence 4 26  Main Ink Path Assy and Relay Ink Path Assy
05 Readjust the mechanism.  Replace the Wiper Cleaner Unit and Wiper CR.
06 Adjust the FFC.  Pressure Pump Unit
10 Replace the Maintenance Unit.  PG Adjustment
27
 Check the wiring of the HP Sensor. (Replace the sensor if necessary)
11 Replace the Wiper Valve.
12 Replace the Wiper CR.
13 Replace the Pressure Pump Unit.
14 Replace the Cover Interlock Valve Assy.
15 Replace the Main Ink Path Assy.
16 Replace the Relay Ink Path Assy.
17 Replace the Head Unit.
18 Replace the Cap Unit.
19 Replace the Ink Path Body.
20 Replace the Maintenance Unit and Wiper Valve.
21  Pressure Pump Unit
 Main Ink Path Assy and Relay Ink Path Assy
22 Replace the Wiper Valve and Wiper CR.
Replace any or all of the following parts/components.
23  Head Unit
 Main Ink Path Assy and Relay Ink Path Assy

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6.6.2.3 Failure Determination Sequence

Failure Determination Sequence is one of the function of the support service mode to narrow down the faulty unit that occurring an error related to the ink system.
It is required to clamp the Ink Tubes or Air Tubes with the Tube clips by manual while processing the sequence.
(Refer to “ Tube Clip close positions” (p.368))
FAILURE DETERMINATION SEQUENCE LIST

Program
Menu name Usage situation Error code Reference
No.
2421 Failure Diagnostics Sequence 1 When a Negative Pressure Leak Error 001012 / 001013 / 034820 / 034821 / 034822 / 034823 / 034824 / 034825 / 034826 p.370
occurred.
2422 Failure Diagnostics Sequence 2 When a Pressure Leak Error occurred. 001010 / 001011 / 034807 / 034808 / 034809 / 034810 / 034811 / 034812 / 034813 / p.371
034814 / 034815 / 034817 / 034840
2423 Failure Diagnostics Sequence 3 When a CL3 Negative Pressure Leak 001012 / 001013 / 034820 / 034821 / 034822 / 034823 / 034824 / 034825 / 034826 p.372
Error occurred.
2424 Failure Diagnostics Sequence 4 When nozzle clogging occurred. --- p.373
START THE FAILURE DETERMINATION SEQUENCE MENU
1. Start the printer in the service support mode.

(See “5.1.1 Service mode startup” (p.183).)
2. Select the menu by the following procedure to enter the Failure Determination Sequence menu.
Service support mode menu → 2. Individual Action Check: MENU→24 Sequence: MENU→242 Failure Diagnostics Sequence: MENU

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TUBE CLIP CLOSE POSITIONS No. Closing position No. Closing position
Sub Tank 1 2
Ink Cartridge Cover Interlock Valve
(Ink Tank Sensor Included)
Rear Rear
Y
Bk
Air Bag Air Bag
Pass Choke
Bk
Valve
Ink Leak Sensor
Air Bag Air Bag
Self sealing valve

P Pressure Sensor Choke chamber Relay channnel
Pressure Pump1/2 Valve Selection Compartment
P
Maintenance Box
5
3 4 Rear
Ink Ejection Pump 1/2 Head Unit
P Wiper
Cleaner
Cap Wiper
P
Pressure Reduction 6 Wiper Valve
Pump 1/2
3
P
Release Valve Ink Leak Sensor 1
Negative pressure sensor 4 Left
P Buffer Valve 2
Buffer Tank
Ink Leak Sensor

Air Channel Ink Channel Waste Liquid Non-Return
Channel Valve
Figure 6-5. Tube Clip close positions (1)

5 6
Rear Rear

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Sub Tank
Ink Cartridge
(Ink Tank Sensor Included) No. Closing position No. Closing position
Cover Interlock Valve
7 8
Y
Rear Rear
M
Bk
Air Bag Air Bag
Pass Choke
Bk
Valve
Ink Leak Sensor
Air Bag Air Bag 8
11
Self sealing valve
P Pressure Sensor Choke chamber Relay channn
Pressure Pump1/2
9 Compartment
Valve Selection
P 10
Maintenance Box
7
Ink Ejection Pump 1/2 Head Unit

9 10
P Wiper Rear Rear
Cleaner
Cap Wiper
P
Pressure Reduction
Wiper Valve
Pump 1/2
Release Valve Ink Leak Sensor

P
Negative pressure sensor
P Buffer Valve
Buffer Tank
Ink Leak Sensor

Air Channel Ink Channel Waste Liquid Non-Return
Channel Valve
Figure 6-6. Tube Clip close positions (2)
11
Rear

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FAILURE DETERMINATION SEQUENCE1 [2421 FAILURE DIAGNOSTICS SEQUENCE 1]

 Purpose
Troubleshooting for Negative Pressure Leak Error
1. When a Negative Pressure Flowchart Symbols
Leak Error occurred. Detailed sequence being executed
Auto Determination Sequence depending on the
sequence result
Special Inspection Sequence 1 (2) OPEN (Manual operation or judgment is not required)
Negative Pressure Leak Check
Operation instruction is displayed
Perform the work following the screen display.
The number on the flowchart symbol indicates closed
OK position by the Tube clip.
No problem? Enter “OK” CLOSE: Tube clip closed
OPEN: Tube clip opened
Operation confirmation is displayed.
NG After finishing the work, select the OK button.
Special Inspection Sequence 1
Negative Pressure Leak Check Failure Determination Sequence result is displayed
Disassemble the Back Cover Failure Determination Code :03 The result is shown as a Failure Determination code
(Refer to ’List of Failure Determination Codes’
OK (p.366))
Run the Failure Determination
Sequence 3 No problem?
(2) CLOSE
(6) CLOSE
NG
(5) CLOSE
(1) CLOSE (6) OPEN
Enter “OK”
Enter “OK” Enter “OK”

Special
Special Inspection
Inspection Sequence 1
NegativeSequence 1 Check
Pressure Leak
Special Inspection Sequence 1 Special Inspection Sequence 1
Negative Pressure Leak Check Negative Pressure Leak Check
OK
No problem?
OK OK
No problem? No problem?
NG
(2) OPEN NG NG
(6) OPEN (1) OPEN (1) OPEN
(6) OPEN (6) OPEN (5) OPEN (5) OPEN
Enter “OK”
Enter “OK” Enter “OK” Enter “OK” Enter “OK”
Failure Determination Code :10 Failure Determination Code :20 Failure Determination Code :22 Failure Determination Code :10 Failure Determination Code :13
Replace the Maintenance Unit Replace the Maintenance Unit Replace the Wiper Valve Assy or Replace the Pressure Pump
and Wiper Valve Assy Wiper Unit Unit
Figure 6-7. Sequence flow: Failure Determination Sequence 1

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FAILURE DETERMINATION SEQUENCE 2 [2422 FAILURE DIAGNOSTICS SEQUENCE 2]

 Purpose
Troubleshooting for Pressure Error
Flowchart Symbols
2. When a Pressure Leak Error
occurred.
Detailed sequence being executed
Special Inspection Sequence 2 sequence result
Pressure Check (Manual operation or judgment is not required)
Special Inspection Sequence 3 Enter “OK” Operation instruction is displayed
Head Choke Pressure Check Perform the work following the screen display.
OK The number on the flowchart symbol indicates closed
No problem? position by the Tube clip.
OK CLOSE: Tube clip closed
No problem? OPEN: Tube clip opened
NG Special Inspection Sequence 3
Head Choke Pressure Check Operation confirmation is displayed.
After finishing the work, select the OK button.
Replace the ink cartridge. NG
Failure Determination Code :00 Failure Determination Sequence result is displayed
Disassemble the Back Cover The result is shown as a Failure Determination code
The error does not recur (Refer to ’List of Failure Determination Codes’
OK (p.366))
Enter “OK” No problem?
(9) CLOSE NG
Special Inspection Sequence 2 (9) OPEN (9) OPEN
Pressure Check (10) CLOSE
OK
No problem?
NG
Failure Determination Code :00
Special Inspection Sequence 2 Failure Determination Code :13 Special Inspection Sequence 3
Disassemble the Back Cover Ink cartridge error
Pressure Check Head Choke Pressure Check
Replace the Pressure Pump
Unit
OK OK
(11) CLOSE No problem? No problem?
NG NG
Failure Determination Code :14 (10) OPEN
Enter “OK” (11) OPEN Replace the Cover Interlock (10) OPEN
Valve Assy.
Enter “OK”
Failure Determination Code :23

Failure Determination Code :13 Unit& Replace the Relay Ink Failure Determination Code :21 Replace the Head Unit or
Path Assy& Replace the Relay Ink Path Assy&
Replace the Pressure Pump Unit Replace the Ink Tube Replace the Main Ink Path Assy

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FAILURE DETERMINATION SEQUENCE3 [2423 FAILURE DIAGNOSTICS SEQUENCE 3]

 Purpose
Troubleshooting for C3 Negative Pressure Leak Error
Flowchart Symbols
3. When a CL3 Negative
Pressure Leak Error occurred. Detailed sequence being executed

sequence result
Special Inspection Sequence 4 (Manual operation or judgment is not required)
Head Choke Negative
Operation instruction is displayed
Perform the work following the screen display.
The number on the flowchart symbol indicates closed
OK position by the Tube clip.
No problem? CLOSE: Tube clip closed
OPEN: Tube clip opened
NG Operation confirmation is displayed.
After finishing the work, select the OK button.
Disassemble the Back Cover Failure Determination Code :00
Failure Determination Sequence result is displayed
The error does not recur. The result is shown as a Failure Determination code
(p.366))
(7) CLOSE
Enter “OK”

Head Choke Negative
Check the state of PG Lock.
OK
No problem?
NG Enter “OK/NG”
(7) OPEN (7) OPEN
OK
Check the state of PG Lock.
Visually check the PG. Enter “OK”
NG
Enter “OK” Failure Determination Code :24 Failure Determination Code :05 Failure Determination Code :25
Replace the Pressure Pump Readjust the mechanism. Replace the Head Unit or
Unit or Replace the Head Unit Replace the Cap Unit or
or Replace the Relay Ink Path Replace the Ink Path Body
Assy

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FAILURE DETERMINATION SEQUENCE4 [2424 FAILURE Since CL3 should be executed in the sequence, make sure
DIAGNOSTICS SEQUENCE 4] there is sufficient ink and remaining Maintenance Box space
 Purpose before executing the sequence.
Troubleshooting for Print Dot Missing (Nozzle Failure)
Flowchart Symbols
4.When nozzle clogging
occurred. Detailed sequence being executed
sequence result
Head Choke Pressure Check
Yes Operation instruction is displayed
The nozzle problems do (p.374) Perform the visual check following the screen
NG not occur?
A display.
No problem? Operation confirmation is displayed.
No Load paper or perform the work after judging the
nozzle clogging state by nozzle check patterns.
OK
Are all of the nozzles clogged?
Special Inspection Sequence 4 The result is shown as a Failure Determination code
Head Choke Negative Failure Determination Code:02 (Refer to ’List of Failure Determination Codes’
Pressure Check (p.366))
Go to Failure Determination
Sequence 2
Enter “Yes/No”
NG
No problem?
OK
Yes
Run CL3. Are all of the nozzles
Failure Determination Code:03 clogged?
Run the Failure Determination No
Sequence 3
”Run the nozzle check.” “Load Run CL0. Failure Determination Code:17
paper.” Replace the Head Unit
”Run the nozzle check.” “Load

paper.”
Enter “OK”
Enter “Yes/No”
Enter “OK”
Print nozzle check patterns.
Yes
Print nozzle check patterns. The nozzle problems do not (p.374)
“The nozzle problem is occur?
A
resolved?”
No Replace the Head Unit or
Replace the Main Ink Path Assy Relay Ink Path
“The nozzle problem is Failure Determination Code:26 Assy or
Enter “Yes/No” resolved?” Replace the Wiper Cleaner Unit
Replace the Wiper Assy or
Replace the Pressure Pump Unit
Figure 6-10. Sequence flow: Failure Determination Sequence 4 (1)

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Flowchart Symbols
A (p.373)
Detailed sequence being executed

sequence result
Flushing Check Operation instruction is displayed
Perform the visual check following the screen
display.
Operation confirmation is displayed.
”Run the nozzle check.” “Load Load paper or perform the work after judging the
paper.” nozzle clogging state by nozzle check patterns.
The result is shown as a Failure Determination code
Enter “OK” (p.366))
Print nozzle check patterns.
“Are all of the nozzles clogged?”
Enter “Yes/No”
Yes
Are all of the nozzles
clogged?
No
Failure Determination Failure Determination
Code:00 Code:23
Ink filling failure Replace the Head Unit or
Replace the Main Ink Path
Assy&
Replace the Relay Ink Path
Assy
Figure 6-11. Sequence flow: Failure Determination Sequence 4 (2)

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FAILURE DETERMINATION SEQUENCE EXAMPLES No. Operation display Explanation

1 _____________________________________ Starting screen
The following shows the screen transition when Failure Determination 2421Failure Diagnostics Sequence 1 Confirmation to start execution.
Sequence is executed. Press OK[] to execute.
Start the Failure distinction
The running menu: Failure Determination Sequence 1 After execution of OK[], run Negative
Pressure Leak Check.
Failure cause: Pressure Pump Assy failure
[]Cancel__________________________OK[]
2 _____________________________________ Remove the Back Cover, then perform the

1. When a Negative Pressure decomposition until the Tube clip can be
Leak Error occurred. 2421Failure Diagnostics Sequence 1
attached to the tube in the Ink System.
Please operate as follows.
Special Inspection Sequence 1 Rear cover decomposition After finishing the work, press OK[].
Negative Pressure Leak Check 1
Operation finish. Push OK
No problem?
_________________________________OK[]
3 _____________________________________ See Tube Clip close positions (p.368), then

Disassemble the Back Cover 2 2421Failure Diagnostics Sequence 1 close the Ink Tube or Air Tube by the Tube
clip depending on the instruction number
Please operate as follows. shown on the screen.
(2) CLOSE Valve No.2 CLOSE Close the tube of (2), (6) by the Tube clip.
(6) CLOSE
Valve No.6 CLOSE
Operation finish. Push OK After finishing the work, press OK[].
“Checking” screen appears when OK is
Enter “OK” pressed, Auto Check will be run after the
Negative Pressure Leak Check.
3 _________________________________OK[]
Negative Pressure Leak Check
OK
No problem?
A
(p.376)
Figure 6-12. Failure Determination Sequence flowchart (1)

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No. Operation display Explanation

4 _____________________________________ Open the Tube clips attached on the tube
2421Failure Diagnostics Sequence 1 depending on the instruction number shown
on the screen. (See Tube Clip close
A (p.375) Please operate as follows. positions (p.368))
Valve No.2 OPEN Open the Tube clip on the tube of (2).
(2) OPEN
Operation finish. Push OK Press OK?? after the opening.

Enter “OK” pressed, Auto Check will be run after the
4 _________________________________OK[]
Negative Pressure Leak Check 5 _____________________________________ Close and open the Tube clip on the tube
2421Failure Diagnostics Sequence 1 shown on the screen.
OK Close the tube of (5) by the Tube clip.
No problem? Please operate as follows. Release the Tube clip on the tube of (6).
Valve No.5 CLOSE
Valve No.6 OPEN After finishing the work, press OK[].
(5) CLOSE Operation finish. Push OK
(6) OPEN
pressed, Auto Check will be run after the
Enter “OK” _________________________________OK[]
5 6 Close and open the Tube clip on the tube
_____________________________________
Special Inspection Sequence 1 2421Failure Diagnostics Sequence 1 shown on the screen.
Negative Pressure Leak Check Open the Tube clip on the tube of (5).
Please operate as follows.
OK Valve No.5 OPEN After finishing the work, press OK[].
No problem?
Operation finish. Push OK (Since this is final operation, remove all the
Tube Clips from the closed positions.)
(5) OPEN
6 _________________________________OK[]
Enter “OK” 7 _____________________________________ Diagnostic result screen

2421Failure Diagnostics Sequence 1
The result of Failure Diagnostics sequence
Failure Determination is shown as a Failure Determination code
Code:13 7
Failure distinction code: 13
Unit (’6.6.2.2 List of Failure Determination
Codes’ (p.366))
_________________________________OK[]
Figure 6-13. Failure Determination Sequence flowchart (2)

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6.7 FAX Troubleshooting 6.7.2.1 Fax log

A history report of sent and received 30 fax jobs.
6.7.1 Overview of FAX troubleshooting Settings are available for Display, Auto or Manual Print (every 30/time/off).
This material describes the information related to “Reports/Logs”, “Error
Codes of communication error are not displayed on the report by default To
Codes”, “Service Parameters”, “Basic information”, and “Troubleshooting”
display the error codes, set [Report Format] to [Detail].
based on these information that can be used to solve the problems related to
FAX. Output procedure
[FAX] > [Menu] > [Fax Report Output] > [Fax Log]
Manual
= Select [Print].
6.7.2 Reports/Logs related to FAX [Setup] > [System Administration]> [Fax Settings] > [Output Settings] >
Auto [Fax Log Auto Print]
 Report/Log list = [off]/[on (every 30)]/[on (time)]
The communication result of fax is stored as a report or log related to fax. Output settings
When an error related to fax occurs, obtain the report/log below to identify the
[Setup] > [System Administration] > [Fax Settings] > [Output Settings] >
cause of error.
Report Format [Report Format]
● “Fax log”: report of the target error communication and communications = [Simple] / [Detail]
before and after the error.
● “Protocol trace”; log of the target error communication.
Reports/Logs related to Fax communication result
Report/Log Auto Manual
Indications
Name Print Print
A history report of sent and received 30 fax jobs.
Fax log Settings are available for Display, Auto or Manual Print ? ?
(every 30/time/off).
Protocol
A detailed report for the previous sent or received fax. ?
trace
Fax
Self check of Fax function is available. Perform Fax
Function
Function to check for failure, this is useful to check the ?
Check
basic items including fax function and line connection.
Report
Troubleshooting FAX Troubleshooting 377

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Output Sample
Subject Report name

Number of pages to be reported (number of pages/total number
(1) PAGE. of pages)

Date and time Printed time (yyyy.mm.dd hh:mm)

Name Sender’s name registered to the product
(2)
Fax Sender’s fax number registered to the product
Job number
Reception Common to other reports and job management.
number
This helps to identify the job.
Date Time Starting time of communication
Sending/Receiving/Polling Sending/Polling Reception
Type /PC Sending/Forwarding
Destination See “Indications of destination number”
number
(3) Airtime mm:ss
Sending from memory: Number of pages of communication
Number of succeeded/total number of pages
pages Direct sending/reception: Number of pages of communication
succeeded
Succeeded: OK
Failed: Error details (Line Busy, No answer, Communication
Communication Error, No tones, Line is not connected, Incorrect port connection,
result Cancel, Electricity failure, etc.)
Error xxx (Report Format = only when set to Detail)

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Indications of destination number (in priority order) 6.7.2.2 Protocol trace

Sender 1) Registered name in the contact list A detailed report for the previous sent or received fax.
(Send/Polling 2) Dialed telephone number
Receive)(*3) 3) Destination fax ID (*1) Auto Print after a fax transmission is available by changing the settings of
Receiver 1) Sender’s telephone number (when notifying number with the Manual Print or FAX Parameter.
(Receive/Polling caller ID)(*2)
If a communication does not start until send/receive operation (when it did not
Send)(*3) 2) Destination fax ID (*1)
enter Phase B after Phase A), the log is displayed as a blank space.
Note 1: Usually the destination fax ID signals (CSI/TSI/CIG) are registered with numbers (tele-
phone number is used in most cases). If these are registered with text, the registered text
Output procedure
are displayed as they are. When registering in WF-C20590, select [Setup] [System [FAX] > [Menu] > [Fax Report Output] > [Protocol trace]
Administration] > [Fax Settings] > [Basic settings] > [Sender settings] > [Sender num- Manual
= select [Print].
ber] (number, space, or + only).
Use Fax parameter Setting mode #006 to automatically print the log
2: For a product with Caller ID, the Destination fax ID is displayed when the caller ID is for every communication.
enabled ([Fax settings] > [Basic settings] > [Caller ID display]), and the sender notifies Auto
See “Communication Protocol trace” (p.392) in Service Parameter
its telephone number. If the notified telephone number has been registered in the con- List.
tact list, the registered name is displayed on the panel of the receiver. However, the tele-
phone number is used for fax log.
Output Sample
When a fax is sent without notification, the destination fax ID is displayed.
(1) Subject etc. Same as Fax log.
3: Usual settings are Sending/Polling Reception for sender, Receiving/Polling sending for
receiver. However if Manual send/Manual receive is enabled, these settings may be (2) Name, Fax Sender’s name registered to the product
reversed. In addition, if a fax is sent with [Connected telephone] or [On hook dial] and Reception number to
Manual Send/Manual Receive is turned on, the “destination fax ID” is always dis- Logs of the received faxes.
(3) Communication
played. Description is same as Fax log.
result
Example) (4) DIS(DTC) / DCS Refer to “How to use DIS(DTC) / DCS” (p.380)
Case Indications of destination number Command/

(5) Refer to “How to use Command/Response log” (p.382).
Response log
When receive a fax through caller ID line, Sender is displayed. However, “sender’s
then response with connected telephone and telephone number” is displayed other than
perform Manual Send; “destination fax ID”.
Receiver is displayed. However,
When send a fax with a connected
“destination fax ID” is displayed other than
telephone and perform Manual Send;
the dialed telephone number.
Receiver is displayed. However,
When send a fax with on hook dial
“destination fax ID” is displayed other than
(Contact list/Direct dial) and perform
the registered name in the list or dialed
Manual Send;
telephone number.

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HOW TO USE DIS(DTC) / DCS

C H E C K For more details on DIS(DTC)/DCS, see “9.4 How to Analyze

P O IN T DIS(DTC)/DCS” (p.1226).

3 sets of 18 digits (9 octets) number are shown below.
See the 2nd and 3rd numbers from the left when sending, the 1st and 3rd num-
bers when receiving.
Sample Example)
Diagnosing code 010500020301000500 070502020301000503 010500020301000000
Receiver’s receiving
Sending Disabled Actual
capability
Type communication mode
Own receiving (final page)
Receiving Disabled
capability
When sending: Determines the communication mode by finding the greatest

common divisor of “receiver’s receiving capability” and own sending capabil-
ity, then performs sending.
When receiving: Notifies the “own receiving capability” to the receiver. The
receiver determines the communication mode by finding the greatest common
divisor of own sending capability and sender’s receiving capability, then per-
forms sending.
Example) When the resolution of receiving capability is “Normal/Fine” in
receiver’s device, even if the sending resolution is set to “S-Fine” in sender’s
device, the communication mode converts the resolution to “Fine”, then sends
a fax.
Check the code with the Diagnosing code list by 2 digits (1 octets).
Sample example) See “Receiver’s receiving capability = 070502020301000503”, “Actual
communication mode (final page) = 010500020301000000” in the above sample;

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Actual communication mode Diagnosing code list

Receiver’s receiving capability
Octet Function (final page)
Code Value Details Code Value Details Octet Function Value Details
Resolution R8 x 3.85 l/mm 00 R8 x 3.85 l/mm, Normal
00
(07=00+01+02+ : Normal 01 R8 x 7.7 l/mm, Fine
04) 02 R8 x 15.4 l/mm, S-Fine
R8 x 7.7 l/mm R8 x 7.7 l/
The receiver 01 01 04 R16 x 15.4 l/mm, E-Fine
declares “there : Normal mm: Fine
Resolution
1 07 01 Octet 1 (VR) 08 200 dpi x 100 l/25.4 mm
are 4 types of R8 x 15.4 l/mm (Resolution)
resolution”. The 02 10 200 dpi x 200 l/25.4 mm
: S-Fine
sender selects a 20 200 dpi x 400 l/25.4 mm
resolution to R16 x 15.4 l/ 40 300 dpi x 300 l/25.4 mm
send from these 04
mm: E-Fine 80 400 dpi x 400 l/25.4 mm
types.
00 2400 bit/s
14400
2 Speed 05 05 14400 bit/s 05 05 01 4800 bit/s
bit/s
02 7200 bit/s
3 Recording width 02 02 A3 wide 00 00 A4 wide
03 9600 bit/s
Maximum page
4 02 02 Any 02 02 Any 04 12000 bit/s
length
05 14400 bit/s
Encoding
5 03 03 MMR 03 03 MMR Bit Rate 06 16800 bit/s
method Octet 2 (BR)
(Bit rate) 07 19200 bit/s
Error Correction ECM
6 01 01 ECM enabled 01 01 08 21600 bit/s
Mode (ECM) enabled
09 24000 bit/s
7 File transfer 00 00 None 00 00 None
0A 26400 bit/s
Minimum
0B 28800 bit/s
scanning time in
Non-ECM 0C 31200 bit/s
communication 0D 33600 bit/s
(recording speed R8 R16 200 300 400
8 per line in 05 05 20ms/20ms 00 00 0ms/0ms d/mm d/mm dpi dpi dpi
receiver’s Page Width in pixels
Octet 3 (WD) 00 1728345617283456
printer) (Recording width)
EMC 01 2048 4096 2048 (B4)
communication 02 2432 4864 2432 (A3)
is 0ms/0ms. Page Length 00 A4, 297 mm
JPEG (Maximum page
JPEG encoding 01 JPEG enabled 00 Octet 4 (LN) 01 B4, 364 mm
9 03 00 disabled length)
(03=01+02) 02 Unlimited length
02 Full color
Data Compression 00 MH
Octet 5 Format (DF) 01 MR
Encoding method 03 MMR

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Octet Function Value Details

HOW TO USE COMMAND/RESPONSE LOG
Error Correction 00 Disable ECM
Octet 6 (Error Correction (EC)
01
Enable ECM The following explains the T.30 Protocol commands/responses in Fax log.
Mode) 256Byte frames, AnnexA/T.30
File Transfer 00 Disable file transfer modes Communication procedure can be checked in details.
Octet 7 (BF)
(File transfer) 01 Select enable BFT, Rec. T.434
VR = 0 VR > 0 Sample Example)
(Fine) (Normal) Type = Receiving
00 0 ms 0 ms
Name of Command/
01 5 ms 5 ms
Scan Time/Line 02 10 ms 5 ms
Direction
Response
Octet 8 (Minimum scanning (ST) Time
03 10 ms 10 ms Data Description
time)
04 20 ms 10 ms (10ms)
05 20 ms 20 ms
06 40 ms 20 ms
07 40 ms 40 ms Received a caller subscriber ID (numeric ID).
JPEG for color and 00 Disable JPEG coding The value of sender’s number registered in the
Octet 9 B&W (JP) 01 Enable JPEG coding (Rec. T.81) receiver is transmitted. The number is entered
(JPEG encoding) 02 Full color mode with ASCII character codes. (Same as TSI)
402020202020202020 FCF=40
01136 -> CSI 343332312035353520 FIF=02020202020202034333231203535352
323430 0323430 (ASCII character codes 20=space
(S), 30 to 39=0 to 9, 2b=+)
ASCII conversion >
“SSSSSSSS1234S555S240”
If the order is reversed, >”042 555 1234 “
8020C28AC480D5838 Received a digital identification signal
01136 -> DIS
018 (receiving capability)

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Name of Command/
Name of Command/
Direction
Direction
Response
Response
Time Data Description Time Data Description
(10ms) (10ms)
Sent a transmitting subscriber ID (numeric Received a end of procedure signal (the

ID). 1st page finished without next page).
The value of sender’s number registered in the FCF=BF2F?FIF=0000FD (00=1st page,
sender is transmitted. The number is entered 00=1st block, FD=254 frames)
with ASCII character codes. (Same as CSI) PPS- If the number of frame exceeds 256,
03130 <- BF2F0000FD
432020202020202020 FCF=43 EOP separates the page with PPS-NULL to
01257 <- TSI 202031333231313233 FIF=20202020202020202020313332313132 send. The frame size of PPS-NULL is
353330 33353330 always FF.
(ASCII character codes 20=space (S), 30 to PPS-MPS is a signal of ECM mode. MPS
39=0 to 9, 2b=+) is used in non-ECM mode.
ASCII conversion > Since there was an error in received PIX,
“SSSSSSSSSS1321123530” specifies the error frame and requests
If the order is reversed, >”0353211231 “ retransmission. (A signal of ECM mode)
Received a digital identification signal How to specify the error frame: Regard
01265 <- DCS 830042F844 BC00000000F8FFFFF FFFF as one unit to represent 1 to 16
(Sending mode).
FFFFFFFFFFFFFFFF frames. 16 sets of FFFF mean 256 frames
Sent a training signal (V17/V29/V27ter 03131 -> PPR FFFFFFFFFFFFFFFF in total. Since 254 frames were sent,
<- TCF
only) FFFFFFFFFFFFFFFF entry 1 to the 255th to 256th frame. Entry
Received a confirmation for receive F 1 to the reception error frame. The
01268 -> CFR 84
signal. request starts from 0000 0000 F8FFF
FFFF. This means that 35 frames (1st to
Received the 1st page of image signal.
35th) are succeeded, and 259 frames (the
The communication status is described 36th to 254th) are required to retransmit.
within [ ].
FF Communication speed (Protocol):
[33,600 bps(V.34) / 33.6kbps(V.34)
01331 <- PIX
MMR / A4 / 8x7.7 / Encoding method: MMR
0(E:0)] Paper width: A4
Resolution: 8x7.7 (Fine)
Number of line (number of error line):
0(E:0)?*. when ECM = OFF

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Name of Command/
Name of Command/
Direction
Direction
Response
Response
Time Data Description Time Data Description
(10ms) (10ms)
Received a frame retransmission request Received the 1st page of image signal.
for the 1st page of image signal. Communication status is described
Communication status is described within [ ].
within [ ]. Communication speed (Protocol):
FF
Communication speed (Protocol): FF 33.6kbps (V.34)
[33,600 bps(V.34) /
03239 <- PIX 33.6kbps(V.34) [33,600 bps(V.34) / Encoding method: MMR
MMR / A4 / 8x7.7 / 03239 <- PIX
Encoding method: MMR MMR / A4 / 8x7.7 / Paper width: A4
0(E:0)]
Paper width: A4 960(E:1)] Resolution: 8x7.7 (Fine)
Resolution: 8x7.7 (Fine) Number of line (number of error line):
Number of line (number of error line): 960(E:1)
0(E:0) *. when ECM = OFF > An error occurs after receiving the
Received a end of procedure signal (the 960th line.
PPS- 1st page finished without next page). The communication became impossible
04770 <- BF2F0000DA
EOP FCF=BF2F?FIF=0000DA (00=1st page, due to the error. It ended in failure by
00=1st block, DD = 219 frames)
06612 <- DCN FB receiving a disconnect command from
Since there was an error in received PIX, the sender.
specifies the error frame and requests Displays the protocol set when starting
PROTOCL V.34
retransmission. (A signal of ECM mode) communication (V.34/V.17/V.29)
How to specify error frames: Regard Displays the speed of the last
FFFF as one unit to represent 1 to 16 SPEED 33.600Bps (3429) communication.
BC0000000000000000
frames. 16 sets of FFFF mean 256 frames Symbol rates are shown in ()
000000F0FFFFFFFFF
04771 -> PPR in total.
FFFFFFFFFFFFFFFF Displays the encoding method set when
FFFFFFFFFFFFFFF Entry 1 to the reception error frame. The CODING MMR
starting communication (MMR/MR/MH)
request starts from 0000 0000 0000 0000
0000 00F0 FFFF. This means that 57
frames (36th to 92nd) are succeeded, and
162 frames (the 93rd to 254th) are
required to retransmit.

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The time when sent/received the signal. The difference of both time means
the time of the signal.
Time (10ms) Example) 02467 -> PIX
03289 -> PPS-MPS 03289 – 02467 = 822 x 10 ms = approx. 8.2 s (time
of image signal)
Sending or Receiving direction for signals. This differs from that of the
sending or receiving in fax communication.
Direction When sending a fax, signals (including image signal) and response signal
become sending and receiving respectively. These are reversed when
receiving a fax.
Defined in the first 2 digits or 4 digits of data in the FCF (Facsimile
Command/ Control Field).
Response Name See “1.4.5.2 Abbreviation list of fax communication (fax recommendation
T.30)”.
Data is composed of FCF (Facsimile Control Field) and FIF (Facsimile
Information Field).
The first 2 digits (8 bits) or 4 digits (16 bits) stands for FCF, the latter
means FIF.
Example 1?03289 -> PPS-MPS?BF4F000031
FCF=BF4F=PPS-MPS
FIF=00=PC (page counter) page 1 (0x00 to 0xFF=0 to 255= add 1 to make
it 1 to 256 pages)
00=BC(block counter) Block in the page is 1 (0x00 to 0xFF=0 to 255=
add 1 to make it 1 to 256 blocks)
31=FC(flame counter) number of frame 50 (0x00 to 0xFF=0 to
Data 255?add 1 to make it 1 to 256 frames)
1 block consists of 256 frames. If the number of frame exceeds 256,
separates the page with PPS-NULL to send.
Example 2) PPS-NULL BF00xxxxFF
FCF=BF00
FIF=FIF of the first PPS-NULL in the 1st page:0000FF=1st page, 1st
block, 256th frame
FIF=FIF of the 2nd PPS-NULL in the 1st page:0001FF=1st page, 2nd
block, 256th frame
FIF=FIF of the first PPS-NULL in the 2nd page:0100FF=2nd page, 2nd
block, 256th frame

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6.7.2.3 Fax Function Check Report

Self check of Fax function is available.

Perform Fax Function Check to check the basic items of fax function and line
connection.

[Setup] > [System Administration] > [Fax Settings] >
Manual [Fax Function Check]
= perform the check, then select [Print] to print the result.
Remote check is also available using FAX Utility.
Output Sample
(1) Subject etc. Same as Fax log.
(2) Name, Fax Same as Fax log.
For the description of check item, see “Fax Function
Check Operation flow”.
(3) Check item
“5. Dial Tone Detection” is also checked even when it is
disabled in Fax Settings.
(4) Check item Displays the check result.
(5) Remedy Displays the remedy.

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6.7.3 Error codes related to FAX  Error code list
6.7.3.1 Overview Communication

Error code Error description Phase Remark
type
There are 2 types of error codes; 1) job’s error codes that are displayed in job Failure Received document length
history, 2) Fax communication’s error codes that are shown in fax report. 012 RX C
202 exceeds the set value
Failure (Modem): Data sending
212 RX/TX
Job’s error code Error codes related to FAX 202 end error
Displayed in fax related report (such Failure An MCF is not sent after
220 RX D
Display position Displayed in job history. as fax log, communication result 202 receiving data
report). Failure
Unit Job Fax communication 400 T1 timer timeout TX B Sending
202
Target All jobs (Fax/Scan/Copy/Print) Fax job only
Failure Received a DCN after
Format A 3 digit number Text or 3 alphanumeric characters 401 TX B
202 sending DCS.
Before starting fax communication (Phase A, line connected): The same
Failure Received a DCN during
contents of job and fax communication are displayed with different codes. 402 TX B
202 sending the phase B.
Remark After starting fax communication (Phase B or later): “Failure 202” is
displayed for all jobs, “communication procedure error” is shown in fax Failure Receiver dose not have
403 RX(POL) B
communication. 202 polling sending capability.
Failure No response after sending
404 TX B
202 DCS.
Failure Fall back is not possible in
405 TX B
202 sending.
Failure A DCN is sent after Selection
406 RX/TX(POL) B
202 receiving DCS/DTC. receiving
No response or received a
Failure
407 DCN after sending Post- TX D
202
command.
Failure
408 Received a RTN. TX D
202
Failure
409 Received a PIN. TX D
202
Failure Received a DCN during
410 RX D
202 receiving phase D.
Failure Received a DCN after
411 RX(POL) B
202 sending DTC.
Failure Cannot receive DSN after
412 RX B
202 sending FTT.

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Communication Communication
Error code Error description Phase Remark Error code Error description Phase Remark
type type
Failure No response after sending Failure (V.34) Primary channel
414 RX (POL) B 502 V.34RX/TX C
202 DTC. 202 end error
Failure No document for polling Failure (V.34) Control channel B, C,
415 TX (POL) B 503 V.34RX/TX
202 sending. 202 end error D
Failure Cannot receive Post- (V.34) Polling sending
416 RX D Failure
202 command 504 request is rejected in step RX (POL) B
202
Failure V.8
417 Sent RTN RX D
202 Failure (V.34) Rejected the polling
505 TX (POL) B
Failure 202 sending request in step V.8
420 T1 timer timeout RX B Receiving
202 (ECM) No response or
Failure
Failure Settings of DIS/DTC are 540 received a DCN after TX D
422 TX B 202
202 disabled. sending CTC
Failure Received a DCN after (ECM) No response or

427 RX B Failure
202 sending DIS 541 received a DCN after TX D
202
sending EOR
Failure (Modem): Frame length
433 RX/TX B, D (ECM) No response or
202 error Failure
542 received a DCN after TX D
Failure (Modem): Frame wait 202
434 RX/TX B, D sending RR
202 timeout
Failure
Failure Received a DCN after 543 (ECM) T5 timer timeout TX D
436 RX C 202
202 sending CFR/FTT
(ECM) Sent DCN after
Failure A DCN is sent after Reception 544 Fail 202 TX D
438 RX/TX (POL) B, D sending EOR.
202 receiving DCS/DTC. rejection
Failure (ECM) (Modem): Timeout
Failure Training error occurs when 550 RX C
459 RX C 202 between frames
202 receiving PIX.
(ECM) An ERR is sent
Number of error line 554 Fail 202 RX D
Failure after receiving EOR.
490 exceeds the limit value RX C
202 The receiver dos not have
when receiving PIX. Failure
580 F code (password) TX B
Failure (Modem): Timeout during 202
494 RX C capability.
202 EOL
The receiver (polling
Failure Carrier disconnection Failure sending) dos not have F
495 RX C 582 B
202 during receiving phase D 202 code (password)
Failure (Modem): Data sending capability.
496 TX B, C
202 start error Failure SUB/SID or SEP/PWD Reception
826 B
Failure (V.34) Modem 202 does not match. rejection
501 V.34RX/TX B
202 inconsistency error

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6.7.4 Service Parameter related to FAX  Reset the FAX related Service Parameter Settings
To support by country or trouble, this product is equipped with the service Select “Restore Default Settings” > “FAX settings” to
parameters in addition to user mode parameters. reset the settings changed on the User Parameter. This is
not available for the setting changed on the Service
Start the “FAX Maintenance Mode” from the special mode to change settings
Parameter.
with the service parameters.
Select “Restore Default Settings” > “Clear All settings” to
6.7.4.1 FAX Maintenance Mode reset the settings changed on the Service Parameter. Note
that the all settings for faxing and Contacts are also reset.
The following shows the procedure for settings change in FAX Maintenance
To reset the settings changed on the Service Parameter,
Mode.
select “FAX Support Mode” > “FAX All Data Initial”. In
1. Enter FAX Maintenance Mode. this case the Contacts is not reset.
2. Start FAX Parameter Settings. • Target range for initialization
3. Select the item to be changed, then input the value. “Restore Default FAX Support
“Restore Default
Settings” Mode
Settings”
4. Press the [Power] button to turn off the power. “FAX settings”
“Clear All FAX All Data
settings” Initial
 Make sure to identify the phenomenon and cause of the Administrator
--- --- ---
password
trouble before changing the parameter. Otherwise, the
User
essential trouble may be hidden that result in recurrence --- Reset ---
contacts
the trouble or cause of another problem.
User
According to the explanation in 6.7.6.1 Basics of FAX Job history
--- Reset ---
troubleshooting (p.406), proceed in the order of step 1: User
Reset Reset Reset
check the symptom, step 2: identify the cause, step3: Refusal number list
correction. User
--- Reset Reset
Fax log
When the identification of the cause is difficult, check the
User
symptom as accurately as possible to acquire setting FAX Parameters
Reset Reset Reset
information of the product, then inquire at support User
--- Reset Reset
center. FAX image data
 PX-M7050FX has another parameter addresses, so do not Service

--- Reset Reset
FAX Parameters
use RAM Edit mode. Before changing the parameters,
Service
check the setting items in “FAX Parameter Settings”. RAM Edit Mode --- Reset Reset
(FAX)

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HOW TO ENTER FAX MAINTENANCE MODE See the 2nd row on the screen for FAX Parameter Setting
selection menu [000] Top +10 +1 Ent
Press and hold down the power button UP:[Right]  Top: 000 PARAMLIST PRINT
while pressing the upper left of the SHIFT:[Left]/FIN:[Center] Returns to the top of the 000th page 001 RAMEDIT PRINT
LCD screen from the power-off state 002 ---
1  +10:
until a ID input message appears on the 003 ---
Proceeds to the next page (proceeds 004 ---
panel LCD. (Details:5.1.1 Service 10 items) 005 PTCL LOG ON ERROR
mode startup (→P. 183))  +1: 006 PTCL LOG AUTO PRINT
ID number: Input “57142”. UP:[Right] Select a menu on the displayed page 007 PTCL LOG MULTI SAVE
If the LCD screen is divided into three SHIFT:[Left]/FIN:[Center] (proceeds 1 item) 008 ---
 Ent: 009 ---
equal parts, [SW1(LEFT)],
5 Select : [L] / Enter:[R]
[SW2(CENTER)], and Executes the menu
2 [SW3(RIGHT)] button appear in the  [SW1(LEFT)] on the left:
left, center, and right part respectively. Proceeds to the right in selection
 SW1(LEFT)]: Shift the input digit menu
 [SW2(CENTER)]: Execute  [SW3(RIGHT)] on the right:
7 Executes the selected menu
 [SW3(RIGHT)]: Input the number
UP:[Right]
Input the ID number and check that the Example: To execute the 005th
SHIFT:[Left]/FIN:[Center]
screen enters input confirmation state, Press SW1 twice, then select “+1”
3
then select [SW2(CENTER)] at the ***** Press SW3 five times, then select
center. “005”
Press SW1 once and select “Ent”, then
Select “FAX Maintenance Mode” with Authentication Mode press SW3 to execute the menu.
[SW3(RIGHT)] on the right. 1.FAX Support Mode If the “---” appears on the right of the
4 2.FAX Maintenance Mode
Then press [SW2(CENTER)] at the displayed 3 digits number, no
center. parameter is allocated.
FAX Maintenance Mode When the items to be changed are
Select “FAX Parameter Setting” with selected, “Set value selection screen”
1.Line Measurement Mode
5 [SW3(RIGHT) on the right., then press appears for selection type parameters,
2.FAX Parameter Settings
[SW2(CENTER)] at the center. and “Set value input screen” appears
for input type parameters.
When the right screen appears, wait for Preparing the Selected Mode
6 about 1 minute until the screen is
Please Wait
changed.

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HOW TO CHANGE THE SETTINGS IN FAX MAINTENANCE MODE FAX Parameter Setting
1 (SELECT SETTING ITEM) The “Setting value input screen” 120 TX SIGNAL LEVEL
Current : 10 [-dBm]
appears as shown in the right (after the
Example for setting change input).
Input New Value
Change the “TX SIGNAL LEVEL” from “-10dBm” (default) to “-15dBm”.
3
The set value is displayed.
[ 15] ( 0 - 15)
FAX Parameter Setting Select End, then press SW3 to decide
Press SW1 once, then select “+10”
[120] Top +10 +1 Ent it. 1 2 3 4 5 6 7 8 9 0 End
Press SW3 twelve times, then select 120 TX SIGNAL LEVEL
“120” 121 RX SIGNAL DET LEVEL
122 TX EQUALIZER Select : [L] / Enter:[R]
Press SW1 once and select “Ent”, then
press SW3 to execute the menu. 123 RX EQUALIZER The “Set value input screen” appears FAX Parameter Setting
124 ---
1 as shown in the right (after setting). 120 TX SIGNAL LEVEL
125 ---
Current : 15 [-dBm]
126 ---
Check that “120 TX SIGNAL 127 --- The set value is shown at “Current” on
128 --- the upper of the screen. Parameter is set
LEVEL” is selected,
129 ---
Press SW1 once and select “Ent”, then 4 Back to Parameter List:[L]
press SW3 to execute the menu. To proceed to parameter settings, press Finish:[Power]
Select : [L] / Enter:[R]
[L]SW3 to enter Parameter selection
A “Set value input screen” appears as FAX Parameter Setting screen.
shown in the right (while inputting). 120 TX SIGNAL LEVEL To end the change, turn off the power
The current value and the input range Current : 10 [-dBm] by pressing the POWER SW.
of value are displayed on the upper of
the screen. Input New Value
Press Select:[L]SW1 several times to
select a number, then press [ 10] ( 0 - 15)
2 Enter:[R]SW3 to decide it. If the input

value is a single digit, press SW1, 1 2 3 4 5 6 7 8 9 0 End
select End, then press SW3 to decide
the value. Select : [L] / Enter:[R]
If the input value is two or more digits,
after deciding the first digit, select the
2nd digit and decide it with SW3, then
select End and press SW3 to decide the
value.

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6.7.4.2 FAX Parameter List

Table 6-11. FAX Parameter List
Default
No. Parameter Name Description Set range Unit Remark
value
On
000 PARAMLIST PRINT Prints parameter list Off
Off
On
001 RAMEDIT PRINT Prints RAMEDIT list Off
Off
002 ---
003 ---
004 ---
Protocol trace log On When On is selected, only communication errors of protocol
005 PTCL LOG ON ERROR Off
error only Off trace are stored.
Protocol trace On When On is selected, protocol trace is automatically printed after
006 PTCL LOG AUTO PRINT Off
auto print Off communication. Combination with “error only” is available.
Protocol trace log On When On is selected, up to 3 protocol trace logs are saved.
007 PTCL LOG MULTI SAVE Off
multiple Off Combination with “error only” is available.
008 ---
009 ---
The lowest detection level of IR
In such cases that an IR is incorrectly detected due to noise,
changing of set value may be one of the useful method to avoid
the failure symptom. However, please note that IR detection may
be impossible if the set value is too high.
In general, OUT etc. in PBX/Optical line are lower than 75(65-
83)Vrms (the standard of IR DETECT in telephone line.) To
010 IR DETECT LEVEL IR detection level 13 to 60 13 Vrms change this value, measure the IR with an oscilloscope to find a
set value that “IR is detectable but noise is not detected”.
 Note
How to convert the effective value and measured IR value (Vp-
p)
Effective value Vrms Vp-p ÷ 2 ÷ √2 Vp-p ÷ 2.8
Peak value Vp-p Vrms x 2 x √2 Vrms x 2.8

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Default
value
Lower limit of IR detect
011 IR DET FRQ MIN 11 to 21 12 Hz Sets a lower/upper limit of IR detect frequency.
frequency (PSTN)
When connected to PSTN, detects in the range of 12-66Hz by
Upper limit of IR detect
012 IR DET FRQ MAX 27 to 80 66 Hz default.
frequency (PSTN)
Lower limit of IR detect
013 IR DET FRQ MIN (PBX) 11 to 21 11 Hz Sets a lower/upper limit of IR detect frequency.
frequency (PBX)
When connected to PBX, detects in the range of 11-80Hz by
Upper limit of IR detect
014 IR DET FRQ MAX (PBX) 27 to 80 80 Hz default.
frequency (PBX)
Minimum time to detect IR ON.
Duration time of IR detect on When the set value is shorter than this, the product does not
015 IR ON TIME MIN 9 to 30 15 x10ms
[Min] detect IR and response an incoming call. (A calling tone rings
with ON of 80ms.)
Maximum time to detect IR ON.
Duration time of IR detect on
016 IR ON TIME MAX 50 to 80 80 x100ms When the set value is longer than this, the product does not
[Max]
detect IR and response the incoming call. (A calling tone rings.)
Duration time to detect IR OFF
Duration time of IR detect off When a IR OFF TIME longer than the set value is detected,
017 IR OFF TIME MIN 6 to 10 10 x100ms
[Min] (PSTN) counts one IR. It does not count when the OFF TIME is shorter.
Line type = the reference value for PSTN
When a OFF Time is longer than this, judges that IR is
Duration time of IR detect off
018 IR OFF TIME MAX 40 to 125 40 x100ms disappeared.
[Max]
(Resets IR counter. Display of during calling disappears.)
Duration time to detect IR OFF
Duration time of IR detect off When a IR OFF TIME longer than the set value is detected,
019 IR OFF TIME MIN (PBX) 600 to 1000 600 ms
[Min] (PBX) counts one IR. It does not count when the OFF TIME is shorter.
Line type = the reference value for PBX
020 RING DETECT COUNT Number of IR detect 0 to 15 1 times Interlocked with “rings to answer” in fax settings
021 ---
022 ---
023 ---
024 ---
025 ---
026 ---

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Default
value
027 ---
028 ---
029 ---
Tone
030 DIAL TYPE Dial type 10PPS Tone Interlocked with “dial type” in fax settings
20PPS
Changes the wait time of pause inputted with PAUSE button
031 DIAL PAUSE TIME Dial pause time 1 to 255 30 x100ms
used to register a fax number to contact list.
Changed when the wait time exceeds the set time because
Wait time for receiver’s
032 FAX SIGNAL WAIT TIME 1 to 255 55 sec receiver’s response is slow. This has the same effect as entering
response after dialing
a pause with PAUSE button after dialing.
When performing broadcast fax, set this shorter for sending
033 BROADCAST INTVAL TIME Broadcast interval timer 1 to 65536 6 sec only, and set this longer for sending and receiving to make space
for a incoming call.
034 REDIAL INTERVAL Redial interval 1 to 15 3 min Interlocked with “auto redial interval” in fax settings
035 REDIAL COUNT Number to redial 1 to 15 3 times Interlocked with “number of auto redial” in fax settings
FORWARD RETRY Sets the interval and frequency of Forward retry when a transfer
036 Interval for forward retry 1 to 255 0 min
INTERVAL error occurs during Fax to Folder/Fax to Email transfer.
<Examples>
FORWARD RETRY INTERVAL=30
FORWARD RETRY COUNT=144
Retry 144 times in every 30 min = 30 x 144=4320 min=72h=3
days → Continues the retry for 3 days.
037 FORWARD RETRY COUNT Number of forward retry 1 to 255 0 times <Cautions for setting>
1) Change the setting of “FORWARD RETRY COUNT” and
“FORWARD RETRY INTERVAL” at a time.
2) When multiple transfer destinations are set, if a transfer job
becomes a retry state due to an error, the other jobs are not
executed until the ongoing job is finished (remain as standby).
If the product always store multiple transmission job as standby
jobs, set it shorter for transmitting only, and set it longer to make
038 JOB INTERVAL TIME Job interval timer 1 to 65536 6 sec space for an incoming when both transmitting and receiving are
required.
Change the “033 BROADCAST INTVAL TIME” as well.

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Default
value
039 ---
DTMF transmission level (High Adjusts transmission level for sending DTMF (Tone) (High
040 DTMF HI SIG LVL 0 to 15 8 -dBm
group frequency) group frequency).
Adjusts transmission level for sending DTMF (Tone) (Low
group frequency) (Difference between High-Low group).
DTMF transmission level (Low e.g.)
041 DTMF LO SIG LVL (DIF) +2.0dB to -5.5dB -2.0 dB
group frequency) HI SIG LVL =-8dBm
Difference of LO SIG LVL =-2dB
> LO SIG LVL =-10dBm
042 DTMF SEND TIME DTMF sending time 5 to 25 10 x10ms Adjusts Send time/Inter-digit time for sending DTMF (Tone).
Dial speed is made faster by lowering the set value. Note that if
it is set too fast, failures in dial tone detection or connection may
043 DTMF INTER-DIGIT TIME DTMF inter-digit time 5 to 25 12 x10ms occur. 70-70ms or longer is recommended. Make sure to
perform dial check test after the change to confirm the
connection.
044 ---
045 ---
046 ---
047 ---
048 ---
049 ---
050 TONE DETECT LEVEL Tone detect level 28 to 43 28 -dBm Common to Dial tone and Busy tone.
Lower limit of Tone detect
051 TONE DET FRQ MIN 24 to 38 30 x10Hz
frequency (PSTN)
Upper limit of Tone detect
052 TONE DET FRQ MAX 47 to 67 50 x10Hz
frequency (PSTN)
Lower limit of Tone detect
053 TONE DET FRQ MIN (PBX) 245 to 350 245 Hz
frequency (PBX)
Upper limit of Tone detect
054 TONE DET FRQ MAX (PBX) 470 to 670 670 Hz
frequency (PBX)
055 ---
056 ---
057 ---

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Default
value
058 ---
Set it Off when an error such as “Line is not connected” and
On “Incorrect line connection” occurs due to false detection of Auto
059 AUTO LINE CHECK Auto line check function On
Off line check function even if the telephone line and its connection
is normally.
On
060 DIAL TONE DETECT Dial tone detect function On
Off
The product detects 1000ms (1s) tone as a dial tone by default.
061 DT DET TIME Dial tone detect time 5 to 25 10 x100ms
*Wait time for dial tone detection is fixed to 10s.
Regards that a dial tone is continued while dial tone is off by this
Dial tone off ignoring time
062 DT OFF IGNR TIME 5 to 28 28 x10ms set value.
(PSTN)
Connected to PSTN
Regards that a dial tone is continued while dial tone is off by this
Dial tone off ignoring time
063 DT OFF IGNR TIME (PBX) 50 to 280 280 ms set value.
(PBX)
Connected to PBX
Pause before dialing when Dial When Dial tone detect is off, inserts a pause of this set value
064 DT OFF PRE-PAUSE TIME 20 to 2550 30 x100ms
tone detect is off before dialing.
065 ---
066 ---
067 ---
068 ---
069 ---
On
070 BUSY TONE DETECT Busy tone detect function On
Off
MIN time to detect BUSY TONE ON.
Duration time of Busy tone
071 BT DET ON TIME MIN 5 to 65 40 x10ms When it is shorter than the set value, the product does not judge
detect on [Min]
it as a busy tone.
Maximum time to detect BUSY TONE ON.
072 BT DET ON TIME MAX 30 to 100 60 x10ms When it is longer than the set value, the product does not judge it
detect on [Max]
as a busy tone.

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Default
value
Duration time to detect BUSY TONE OFF
Duration time of Busy tone When a BUSY TONE OFF TIME longer than the set value is
073 BT DET OFF TIME MIN 4 to 65 40 x10ms
detect off [Min] detected, counts it as a single busy tone. It does not count when
the OFF TIME is shorter.
When a OFF Time is longer than this, judges that busy tone is
074 BT DET OFF TIME MAX 30 to 100 60 x10ms disappeared.
detect off [Max]
(Resets BUSY TONE counter.)
075 BT DET COUNT Number of Busy tone detect 2 to 4 4 times
076 ---
077 ---
078 ---
079 ---
Normal Check level for line training. When set to Long, performs the
080 TCF CHECK Training check Normal
Long training of line condition harder. (It becomes easy to feed back)
Sets a signal interval time for CED and DIS transmitted when
75 ms receiving.
081 CED-DIS INTERVAL CED-DIS interval 75 ms
1 sec For example, change this to 1s to disable the echo suppressor
when communicating with overseas.
PB Detect time for remote
082 REMOTE RX PB DET TIME 1 to 255 3 x10ms Adjusts detect time of PB for remote receiver.
receiving
Changes error judge mode for No-ECM receiving.
Selects a number or rate of error line.
Rate
083 ERROR LINE MODE Error line judge mode Rate * To change this setting, also change 084/085.
Line
e.g.) Mode = Rate & 084 Rate = value, or 082 Mode = Line
&084 Rate = value
0 line
64 line
128 line When this set value is exceeded during receiving, the product
Number of line for
084 ERROR LINE NUM 192 line 0 line judges an excess error to disconnect the line.
disconnection error
256 line * “0 line” is operated by default =”128 line”.
1024 line
2048 line

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Default
value
0%
5% When this set value is exceeded during receiving, the product
Rate of line for disconnection
085 ERROR LINE RATE 10% 0% judges an excess error to disconnect the line.
error
15% * “0%” is operated by default =”10%”.
20%
086 ---
087 ---
088 ---
089 ---
Used to disable color receiving.
“Disable”: Omits the color receiving capability bit from the DIS
Disable (the signal to declare own capability) transmitted when receiving
a incoming call. The sender judges that the receiver does not
A4
090 RX COLOR SUPPORT Color communication A4/B4/A3 have the capability to receive color, and does not send color
A4/B4
faxes.
A4/B4/A3 “A4” “A4/B4”: When “B4/A3” “A3” paper is enabled in fax
settings, omits the color receiving capability bit from the DIS
transmitted when receiving a incoming call.
Used to fix paper width for receiving fax regardless of the paper
size loaded in the product. When it is changed, the receiving
paper width capability bit of the DIS transmitted when receiving
a incoming call is changed.
A4 Usage example)
A4/B4  When sending a A3/B4 document, the sender’s product
091 RX PAPER WIDTH Paper width for receiving Auto
A4/B4/A3 catches the receiver’s capability bit and then decides to send
Auto it in an A3/B4 width or a reduced size. When the capability
bit is A4, reduces/cuts the size into A4 before sending.
 Used in such cases that although A3/B4 paper is not loaded in
the product, it is needed to receive a fax with A3/B4 and save/
forward it to an external memory as an A3/B4 size of electric
data, or perform poster print in a full size with proxy output.
When the received page length exceeds this value, forcibly
092 RX MAX LENGTH Page length for receiving 1 to 65536 650 mm
finishes the receiving.
093 ---

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Default
value
094 ---
095 ---
096 ---
097 ---
098 ---
099 ---
Reduction Send Used when page width differs between the sender and receiver.
CutOut Send Reduction Send = sends as reduced size
LEFT CutOut Send LEFT = cuts the left side, and sends it in original
Reduction size
100 REDUCT/CUTOUT SEND Reduction/cutout for sending CutOut Send
Send CutOut Send CENTER = cuts the both sides, and sends it in
CENTER
original size
CutOut Send
CutOut Send RIGHT = cuts the right side, and sends it in
RIGHT original size
Adds an EP TONE when sending V29 9600/7200bps.
On
101 V.29 EP TONE Tone for V29 echo suppressor Off Used when a communication error occurs due to line echo
Off
during communicating with overseas.
Ignores the first DIS and starts receiving from the 2nd DIS when
Sending start method (ignoring On sending.
102 1ST DIS IGNORE Off
the first DIS) Off Used when a communication error occurs due to line echo
during communicating with overseas.
On Selects “EOL × 6”/”EOL × 12” for RTC when finishing PIX
103 RTC (EOL x 12) RTC configuration Off
Off (switching from high speed > low speed).
104 ---
105 ---
106 ---
107 ---
108 ---
109 ---

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Default
value
Until Detect: Monitor is turned on when sending, and turned off
when detects a fax signal.
Until Detect Always: Monitor is always turned on. Since signals during fax
110 COMM MONITOR Monitor speaker Until Detect
Always communication can be heard from the speaker, use this to check
troubles such as line failure.
* Make sure to recover it after checking the trouble.
V.27ter
Communication mode V.17 Interlocked with “communication mode” in fax settings
111 MODEM MODE V.34
(common to sending/receiving) V.29 ECM is required for V.34.
V.34
MH
Encoding method (common to
112 CODING MR MMR ECM is required for MMR.
sending/receiving)
MMR
Interlocked with “error correction mode (ECM)” in fax settings
ECM communication (common Off
113 ECM On If ECM is turned off, V.34/MMR/Color communication are
to sending/receiving) On
disabled.
100 ms Adjusts signal intervals for procedure signals.
114 SIGNAL INTERVAL Signal interval 200 ms 100 ms Used when an error occurs during communication procedure due
500 ms to line echo/delay etc.
115 ---
116 ---
117 ---
118 ---
119 ---
It may be useful to adjust this when a communication data error
120 TX SIGNAL LEVEL TX signal level 0 to 15 10 -dBm occurs. Since optical line etc. have a highly level in general,
lower this value when setting (e.g. : -10 → -11,-12,-13)
-48 dBm
If line noise is high during the occurrence of communication
-43 dBm
121 RX SIGNAL DET LEVEL RX signal level 43 dBm error, lower the detection range (e.g. : -43dBm > -38dBm,-
-38 dBm 33dBm) may be useful to improve the problem.
-33 dBm

Confidential

Troubleshoot ADF and stapling issues

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Troubleshoot ADF and stapling issues

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EPSON WF-C20590 Revision A

6.5.4 ADF/Scanner Problems

 Paper feed failure

Troubleshooting Troubleshooting from Failure Phenomenon 351

6.5.5 Option Problems NO STAPLE DISPLAY

STAPLE CLOGGING, CANNOT STAPLE  Suspected cause

Check the staple level Replace the

Replace the Staple cartridge

Troubleshooting Troubleshooting from Failure Phenomenon 352

Troubleshooting Troubleshooting from Failure Phenomenon 353

ALIGNMENT FAILURE (OFFSET IN PORTRAIT DIRECTION)

Troubleshooting Troubleshooting from Failure Phenomenon 354

 Input system 7. Installation: MENU

The three modes for finding defective parts/components run special

check for a motor, running a check for a sensor is 21.Output: MENU

it off and restarting it. To reset the product without

Troubleshooting Individual Action Check 355

6.6.2 How to run individual action checks

6.6.2.1 Check Item List

Troubleshooting Individual Action Check 356

Table 6-9. Check Item List

Troubleshooting Individual Action Check 357

Table 6-9. Check Item List

Troubleshooting Individual Action Check 358

Table 6-9. Check Item List

Troubleshooting Individual Action Check 359

Table 6-9. Check Item List

Troubleshooting Individual Action Check 360

Table 6-9. Check Item List

Troubleshooting Individual Action Check 361

Table 6-9. Check Item List

Troubleshooting Individual Action Check 362

Table 6-9. Check Item List

Troubleshooting Individual Action Check 363

Table 6-9. Check Item List

Troubleshooting Individual Action Check 364

Table 6-9. Check Item List

Troubleshooting Individual Action Check 365

Troubleshooting Individual Action Check 366

6.6.2.3 Failure Determination Sequence

FAILURE DETERMINATION SEQUENCE LIST

START THE FAILURE DETERMINATION SEQUENCE MENU

1. Start the printer in the service support mode.

Troubleshooting Individual Action Check 367

Air Bag Air Bag

Self sealing valve

Ink Leak Sensor

Figure 6-5. Tube Clip close positions (1)

Troubleshooting Individual Action Check 368

Air Bag Air Bag

Ink Ejection Pump 1/2 Head Unit

Release Valve Ink Leak Sensor

Ink Leak Sensor

Figure 6-6. Tube Clip close positions (2)

Troubleshooting Individual Action Check 369

FAILURE DETERMINATION SEQUENCE1 [2421 FAILURE DIAGNOSTICS SEQUENCE 1]

Enter “OK” Enter “OK”

Troubleshooting Individual Action Check 370

FAILURE DETERMINATION SEQUENCE 2 [2422 FAILURE DIAGNOSTICS SEQUENCE 2]

Enter “OK” Enter “OK”

Failure Determination Code :23

Figure 6-8. Sequence flow: Failure Determination Sequence 2

Remote check is also available using FAX Utility.