EPSON WF-C20590 Service Manual Page251-300

EPSON WF-C20590 Revision A
Step Check and Measure YES NO PAPER JAM BEFORE REACHING PAPER SENSOR,
Replace the INTERMEDIATE PATH POST-JUNCTION PAPER (RIGHT)
parts one by
Check the connection of L Switching Solenoid one.  Causes
Connect them
5 Make sure the connector is inserted to the solenoid all firmly.
Solenoid  The Paper Sensor, Intermediate Path Post-Junction Paper does not
the way seated. Mechanical operate even after the set time has passed after start feeding by
Controller
Board Intermediate Path Right Paper Flip Motor again.
Check the operation of Intermediate Path Left  Failure related parts
Paper Flip Motor  Finisher Intermediate Roller 4,5,6,11
Replace the
6 Run the individual action check for the motor. Go to step 7
 R Switching Solenoid
train parts.
 Judgment: Does it work normally without
abnormal sound?
 Paper Sensor, Intermediate Path Post-Junction Paper
Check the operation of Paper Sensor, Intermediate
 Bridge Unit Board
Path Post-Junction Paper  Intermediate Path Right Paper Flip Motor
7 Run the individual action check for the sensor. Go to step 9 Go to step 8  Intermediate Path Paper Feed Motor
 Judgment: Does the signal change by loading/  Troubleshooting
unloading paper?
Replace the Step Check and Measure YES NO
Check the installation of Paper Sensor, parts one by Check the Paper Feed path Remove the
Intermediate Path Post-Junction Paper and one.
Connect them 1 Is there any foreign object or paper dust in the paper foreign object Go to step 2
8 connector Sensor and paper dust.
firmly. feed path?
Make sure the sensor is installed normally or the Mechanical
connector is inserted all the way seated. Controller Check the dirt and installation of Paper Feed
Board Roller/Sensor. Clean and
reinstall the
Check the operation of Intermediate Path Paper 2 Are the roller and sensor specified in the part to be Go to step 3
Paper Feed
Feed Motor Replace the checked installed properly? Make sure no dirt remains Roller/Sensor.
Replace the Mechanical on the surfaces.
9 Run the individual action check for the motor
train parts. Controller
 Judgment: Does it work normally without Board Check the deformation and wear of Paper Feed Replace the
abnormal sound? Roller corresponding
3 paper feed
Go to step 4
Make sure there is no deformed or worn out on the
roller specified in the part to be checked. roller.
Check the operation of R Switching Solenoid

Run the individual action check for suction/release
4 Go to step 6 Go to step 5
operation of solenoid
 Judgment: Operating sound
Troubleshooting Troubleshooting Errors with Error Indication 251

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Step Check and Measure YES NO PAPER JAM BEFORE REACHING INTERMEDIATE PATH PAPER
Replace the FEED SENSOR, 2
parts one by
Check the connection of R Switching Solenoid one.
 Causes
Connect them  The Intermediate Path Paper Feed Sensor, 2 does not operate even after
5 Make sure the connector is inserted to the solenoid all Solenoid
firmly.
Mechanical
the set time has passed after start feeding by Intermediate Path Right/
the way seated. Left Paper Flip Motor again.
Controller
Board  Failure related parts
 Finisher Intermediate Roller 12,13,14
Check the operation of Intermediate Path Right  Bridge Unit Board
Paper Flip Motor  Intermediate Path Paper Feed Motor
Replace the train
6 Run the individual action check for the motor. Go to step 7  Intermediate Path Paper Feed Sensor, 2
parts.
 Judgment: Does it work normally without abnormal  Troubleshooting
sound? Step Check and Measure YES NO
Check the operation of Paper Sensor, Intermediate Check the Paper Feed path Remove the
Path Post-Junction Paper 1 Is there any foreign object or paper dust in the paper foreign object Go to step 2
7 Run the individual action check for the sensor. Go to step 9 Go to step 8 feed path? and paper dust.
 Judgment: Does the signal change by loading/ Check the dirt and installation of Paper Feed
unloading paper? Roller/Sensor. Clean and
reinstall the
Replace the 2 Are the roller and sensor specified in the part to be Go to step 3
Paper Feed
Check the installation of Paper Sensor, parts one by
checked installed properly? Make sure no dirt remains Roller/Sensor.
Intermediate Path Post-Junction Paper and on the surfaces.
one.
Connect them Check the deformation and wear of Paper Feed
8 connector Sensor Replace the
firmly. Roller
Make sure the sensor is installed normally or the Mechanical corresponding
3 paper feed Go to step 4
Controller Make sure there is no deformed or worn out on the
connector is inserted all the way seated. roller specified in the part to be checked. roller.
Board
Check the operation of Intermediate Path Paper Check the operation of Intermediate Path Paper
Replace the Feed Sensor, 2
Feed Motor
Replace the train Mechanical 4 Run the individual action check for the sensor. Go to step 6 Go to step 5
9 Run the individual action check for the motor  Judgment: Does the signal change by loading/
parts. Controller
 Judgment: Does it work normally without abnormal Board unloading paper?
sound? Replace the
Check the installation of Intermediate Path Paper parts one by
Feed Sensor, 2 and connector one.
Connect them
5 firmly.
Sensor
connector is inserted all the way seated. Controller
Board
Check the operation of Intermediate Path Paper
Feed Motor Replace the
Replace the Mechanical
6 Run the individual action check for the motor train parts. Controller
 Judgment: Does it work normally without Board
abnormal sound?

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PAPER JAM BEFORE REACHING INTERMEDIATE PATH PRE- Step Check and Measure YES NO
REGISTER SENSOR Replace the
parts one by
 Causes Check the connection of Paper Ejection Clutch, 2 one.
Connect them
7 Make sure the connector is inserted to the clutch all Clutch
 The Intermediate Path Pre-Register Sensor does not operate even after the way seated.
firmly.
Mechanical
the set time has passed after start feeding by Intermediate Path Right/ Controller
Left Paper Flip Motor again. Board
 Failure related parts Check the Paper Ejection Clutch 3

 Finisher Intermediate Roller 15,16,17 8 Run the individual action check for the clutch3. Go to step 10 Go to step 9
 Pre-Register Roller
Replace the
 Paper Ejection Clutch 1,2,3,4 parts one by
 Intermediate Path Pre-Register Sensor Check the connection of Paper Ejection Clutch, 3 one.
Connect them
9 Make sure the connector is inserted to the clutch all Clutch
 Bridge Unit Board the way seated.
firmly.
Mechanical
 Paper Ejection Motor Controller
Board
 Troubleshooting
Check the Paper Ejection Clutch 4
Step Check and Measure YES NO 10 Run the individual action check for the clutch4. Go to step 12 Go to step 11
Check the Paper Feed path  Judgment: Operating sound
Remove the
1 Is there any foreign object or paper dust in the paper foreign object Go to step 2 Replace the
feed path? and paper dust. parts one by
Check the connection of Paper Ejection Clutch, 4 one.
Check the dirt and installation of Paper Feed Connect them
11 Make sure the connector is inserted to the clutch all firmly. Clutch
Roller/Sensor. Clean and Mechanical
reinstall the the way seated.
2 Are the roller and sensor specified in the part to be Go to step 3 Controller
Paper Feed Board
checked installed properly? Make sure no dirt remains Roller/Sensor.
on the surfaces. Check the operation of Intermediate Path Pre-
Check the deformation and wear of Paper Feed Register Sensor
Replace the
Roller corresponding 12 Run the individual action check for the sensor. Go to step 14 Go to step 13
3 paper feed
Go to step 4
 Judgment: Does the signal change by loading/
roller specified in the part to be checked. roller. unloading paper?
Check the Paper Ejection Clutch, 1 Replace the
Check the installation of Intermediate Path Pre- parts one by
4 Run the individual action check for the clutch. Go to step 6 Go to step 5 one.
 Judgment: Operating sound Register Sensor and connector Connect them
13 firmly.
Sensor
Replace the connector is inserted all the way seated. Controller
parts one by
Check the connection of Paper Ejection Clutch, 1 Board
one.
Connect them
5 Make sure the connector is inserted to the clutch all firmly. Clutch Check the operation of Paper Ejection Motor Replace the
the way seated. Mechanical Run the individual action check for the motor Replace the Mechanical
Controller 14
Board  Judgment: Does it work normally without abnormal train parts. Controller
sound? Board
Check the Paper Ejection Clutch, 2
6 Run the individual action check for the clutch2. Go to step 8 Go to step 7

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PAPER JAM BEFORE REACHING PAPER SENSOR, PRE-PAPER Step Check and Measure YES NO
EJECTION Check the Register Roller Brake Clutch
 Causes Run the individual action check for the Register Roller
Brake Clutch.
 The Paper Sensor, Pre-Paper Ejection does not operate even after the  Judgment: Operating sound
set time has passed after turning on the Register Roller Clutch.
Replace the
 Failure related parts Check the connection of Register Roller Brake parts one by
one.
 Register Roller Clutch Connect them
7 firmly.
Clutch
 Register Roller Clutch Make sure the connector is inserted to the clutch all Mechanical
the way seated.
 Register Roller Brake Clutch Controller
Board
 Paper Sensor, Pre-Paper Ejection
Check the operation of Paper Sensor, Pre-Paper
 Bridge Unit Board Ejection
 Paper Ejection Motor 8 Run the individual action check for the sensor. Go to step 10 Go to step 9
 Troubleshooting  Judgment: Does the signal change by loading/
unloading paper?
Step Check and Measure YES NO
Replace the
Check the Paper Feed path Remove the Check the installation of Paper Sensor, Pre-Paper parts one by
1 Is there any foreign object or paper dust in the paper foreign object Go to step 2 one.
Ejection and connector Connect them
feed path? and paper dust. 9 firmly.
Sensor
Check the dirt and installation of Paper Feed connector is inserted all the way seated. Controller
Roller/Sensor. Clean and
Board
reinstall the
2 Are the roller and sensor specified in the part to be Go to step 3
Paper Feed Check the operation of Paper Ejection Motor Replace the
checked installed properly? Make sure no dirt remains Roller/Sensor. Run the individual action check for the motor Replace the train Mechanical
on the surfaces. 10 parts. Controller
 Judgment: Does it work normally without
Check the deformation and wear of Paper Feed abnormal sound? Board
Roller Replace the
3 corresponding Go to step 4
Make sure there is no deformed or worn out on the paper feed roller.
roller specified in the part to be checked.
Check the Register Roller Clutch
4 Run the individual action check for the clutch. Go to step 6 Go to step 5
Replace the
parts one by
Check the connection of Register Roller Clutch one.
Connect them
5 Make sure the connector is inserted to the clutch all firmly.
Clutch
the way seated. Mechanical
Controller
Board

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PAPER JAM AT PAPER SENSOR, PRE-BRANCH Step Check and Measure YES NO
Replace the
 Causes parts one by
Check the operation of Paper Ejection Flap Sol.,
 The Paper Sensor, Pre-Branch does not turn off even after the set time Face-up Connect them
one.
has passed after turning off the Pre-Register Sensor. 5 Solenoid
Make sure the connector is inserted to the solenoid all firmly. Mechanical
 Failure related parts the way seated. Controller
 Rollers in the path/Finisher Intermediate Roller 1,2,3,7 Board
 Paper Ejection Flap Sol., Face-up Check the operation of Paper Eject Flap Solenoid
 Paper Eject Flap Solenoid 6
Go to step 8 Go to step 7
 Paper Sensor, Pre-Branch  Judgment: Operating sound
 Bridge Unit Board Replace the
 Intermediate Path Paper Insertion Motor parts one by
Check the connection of Paper Eject Flap Solenoid one.
 Troubleshooting 7 Make sure the connector is inserted to the clutch all
Connect them
Solenoid
firmly.
Controller
Check the Paper Feed path Remove the Board
1 Is there any foreign object or paper dust in the paper foreign object Go to step 2 Check the operation of Paper Sensor, Pre-Branch
feed path? and paper dust.
Run the individual action check for the sensor.
Check the dirt and installation of Paper Feed  Judgment: Does the signal change by loading/
Roller/Sensor. Clean and
unloading paper?
reinstall the
Paper Feed Replace the
checked installed properly? Make sure no dirt remains Roller/Sensor. Check the installation of Paper Sensor, Pre- parts one by
on the surfaces. Branch and connector one.
Connect them
Check the deformation and wear of Paper Feed 9 Make sure the Paper Sensor, Post-Branch is installed firmly.
Sensor
Roller Replace the normally or the connector is inserted all the way Mechanical
3 corresponding Go to step 4 seated. Controller
Make sure there is no deformed or worn out on the paper feed roller. Board
roller specified in the part to be checked.
Check the operation of Paper Ejection Flap Sol., Insertion Motor Replace the
Face-up Replace the train Mechanical
4 Run the individual action check for suction/release Go to step 6 Go to step 5 parts. Controller
 Judgment: Does it work normally without Board
abnormal sound?

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PAPER JAM AT PAPER SENSOR, INTERMEDIATE PATH PRE- Step Check and Measure YES NO
LEFT-FLIPPING PAPER Replace the
parts one by
 Causes Check the connection of R-L Switching Solenoid one.
Connect them
 The Paper Sensor, Intermediate Path Pre-Left-Flipping Paper does not 5 Make sure the connector is inserted to the solenoid all firmly.
Solenoid
turn off even after the set time has passed after turning off the Paper the way seated. Mechanical
Controller
Sensor, Pre-Branch. Board
 Failure related parts Check the operation of L Switching Solenoid
 Finisher Intermediate Roller 1,2,7,8,9 Run the individual action check for suction/release
 R-L Switching Solenoid operation of solenoid
 L Switching Solenoid
Replace the
 Paper Sensor, Intermediate Path Pre-Left-Flipping Paper parts one by
 Intermediate Path Paper Insertion Motor Check the connection of L Switching Solenoid one.
Connect them
 Intermediate Path Left Paper Flip Motor firmly.
 Bridge Unit Board Controller
Board
 Troubleshooting
Step Check and Measure YES NO Path Pre-Left-Flipping Paper
Check the Paper Feed path Remove the 8 Run the individual action check for the sensor. Go to step 10 Go to step 8
1 Is there any foreign object or paper dust in the paper foreign object Go to step 2  Judgment: Does the signal change by loading/
feed path? and paper dust. unloading paper?
Check the dirt and installation of Paper Feed Replace the
Clean and Check the installation of Paper Sensor,
Roller/Sensor. parts one by
reinstall the
Intermediate Path Pre-Left-Flipping Paper and one.
2 Are the roller and sensor specified in the part to be Go to step 3 Paper Feed Connect them
Roller/ 9 connector Sensor
checked installed properly? Make sure no dirt remains firmly.
Sensor. Make sure the sensor is installed normally or the Mechanical
on the surfaces. Controller
connector is inserted all the way seated.
Check the deformation and wear of Paper Feed Replace the Board
Roller corresponding Check the operation of Intermediate Path Paper
3 paper feed
Go to step 4
Make sure there is no deformed or worn out on the Insertion Motor
roller specified in the part to be checked. roller. Replace the
10 Run the individual action check for the motor Go to step 11
train parts.
Check the operation of R-L Switching Solenoid  Judgment: Does it work normally without abnormal
Run the individual action check for suction/release sound?
operation of solenoid Check the operation of Intermediate Path Left
 Judgment: Operating sound Paper Flip Motor Replace the
11 Run the individual action check for the motor.
 Judgment: Does it work normally without abnormal Board
sound?

Confidential
PAPER JAM AT PAPER SENSOR, INTERMEDIATE PATH PRE- Step Check and Measure YES NO
RIGHT-FLIPPING PAPER Replace the
parts one by
 Causes Check the connection of R-L Switching Solenoid one.
Connect them
 The Paper Sensor, Intermediate Path Pre-Right-Flipping Paper does 5 Make sure the connector is inserted to the solenoid all firmly.
Solenoid
not turn off even after the set time has passed after turning off the the way seated. Mechanical
Controller
Paper Sensor, Pre-Branch. Board
 Failure related parts Check the operation of R Switching Solenoid
 Finisher Intermediate Roller 1,2,3,4,5 Run the individual action check for suction/release
 R-L Switching Solenoid operation of solenoid
 R Switching Solenoid
Replace the
 Paper Sensor, Intermediate Path Pre-Right-Flipping Paper parts one by
 Intermediate Path Paper Insertion Motor Check the connection of R Switching Solenoid one.
Connect them
 Intermediate Path Right Paper Flip Motor firmly.
 Bridge Unit Board Controller
Board
 Troubleshooting
Step Check and Measure YES NO Path Pre-Right-Flipping Paper
Check the Paper Feed path Remove the 8 Run the individual action check for the sensor. Go to step 10 Go to step 8
1 Is there any foreign object or paper dust in the paper foreign object Go to step 2  Judgment: Does the signal change by loading/
feed path? and paper dust. unloading paper?
Check the dirt and installation of Paper Feed Replace the
Clean and Check the installation of Paper Sensor,
Roller/Sensor. parts one by
reinstall the
Intermediate Path Pre-Right-Flipping Paper and one.
2 Are the roller and sensor specified in the part to be Go to step 3 Paper Feed Connect them
Roller/ 9 connector Sensor
checked installed properly? Make sure no dirt remains firmly.
Sensor. Make sure the sensor is installed normally or the Mechanical
on the surfaces. Controller
connector is inserted all the way seated.
Check the deformation and wear of Paper Feed Replace the Board
Roller corresponding Check the operation of Intermediate Path Paper
3 paper feed
Go to step 4
Make sure there is no deformed or worn out on the Insertion Motor
train parts.
Check the operation of R-L Switching Solenoid Judgment: Does it work normally without abnormal
Run the individual action check for suction/release sound?
operation of solenoid Check the operation of Intermediate Path Right
 Judgment: Operating sound Paper Flip Motor Replace the
11 Run the individual action check for the motor.
 Judgment: Does it work normally without abnormal Board
sound?

Confidential
PAPER JAM AT PAPER SENSOR, INTERMEDIATE PATH POST- Step Check and Measure YES NO
JUNCTION PAPER (LEFT) Replace the
parts one by
 Causes Check the connection of L Switching Solenoid one.
Connect them
 The Paper Sensor, Intermediate Path Post-Junction Paper does not turn 5 Make sure the connector is inserted to the solenoid all firmly.
Solenoid
off even after the set time has passed after start feeding by Intermediate the way seated. Mechanical
Controller
Path Left Paper Flip Motor again. Board
 Failure related parts Check the operation of Intermediate Path Left
 Finisher Intermediate Roller 8,9,10,11,12,13,14 Paper Flip Motor
Replace the
 L Switching Solenoid 6 Run the individual action check for the motor. Go to step 7
train parts.
 Judgment: Does it work normally without abnormal
 Paper Sensor, Intermediate Path Post-Junction Paper sound?
 Bridge Unit Board Check the operation of Paper Sensor, Intermediate
 Intermediate Path Left Paper Flip Motor Path Post-Junction Paper
 Intermediate Path Paper Feed Motor 7 Run the individual action check for the sensor. Go to step 9 Go to step 8

unloading paper?
Step Check and Measure YES NO Replace the
Check the Paper Feed path Check the installation of Paper Sensor, parts one by
Remove the
1 Is there any foreign object or paper dust in the paper foreign object Go to step 2 Connect them
and paper dust. 8 connector Sensor
feed path? firmly.
Check the dirt and installation of Paper Feed Clean and connector is inserted all the way seated. Controller
Roller/Sensor. reinstall the Board
2 Are the roller and sensor specified in the part to be Go to step 3 Paper Feed Check the operation of Intermediate Path Paper
checked installed properly? Make sure no dirt remains Roller/ Feed Motor Replace the
on the surfaces. Sensor. Replace the Mechanical
Check the deformation and wear of Paper Feed Replace the  Judgment: Does it work normally without abnormal Board
Roller corresponding sound?
3 paper feed
Go to step 4
Check the operation of L Switching Solenoid


Confidential
PAPER JAM AT PAPER SENSOR, INTERMEDIATE PATH POST- Step Check and Measure YES NO
JUNCTION PAPER (RIGHT) Replace the
parts one by
 Causes Check the connection of R Switching Solenoid one.
Connect them
 The Paper Sensor, Intermediate Path Post-Junction Paper does not turn 5 Make sure the connector is inserted to the solenoid all firmly.
Solenoid
off even after the set time has passed after start feeding by Intermediate the way seated. Mechanical
Controller
Path Right Paper Flip Motor again. Board
 Failure related parts Check the operation of Intermediate Path Right
 Finisher Intermediate Roller 4,5,6,11,12,13,14 Paper Flip Motor
Replace the
 R Switching Solenoid 6 Run the individual action check for the motor. Go to step 7
train parts.
 Paper Sensor, Intermediate Path Post-Junction Paper sound?
 Bridge Unit Board Check the operation of Paper Sensor, Intermediate
 Intermediate Path Right Paper Flip Motor Path Post-Junction Paper
 Intermediate Path Paper Feed Motor 7 Run the individual action check for the sensor. Go to step 9 Go to step 8

unloading paper?
Step Check and Measure YES NO Replace the
Check the Paper Feed path Check the installation of Paper Sensor, parts one by
Remove the
1 Is there any foreign object or paper dust in the paper foreign object Go to step 2 Connect them
and paper dust. 8 connector Sensor
feed path? firmly.
Check the dirt and installation of Paper Feed connector is inserted all the way seated. Controller
Roller/Sensor. Clean and Board
reinstall the
Paper Feed Check the operation of Intermediate Path Paper
checked installed properly? Make sure no dirt remains Feed Motor Replace the
Roller/Sensor.
on the surfaces. Replace the Mechanical
Check the deformation and wear of Paper Feed Replace the  Judgment: Does it work normally without abnormal Board
Roller corresponding sound?
3 paper feed
Go to step 4
Check the operation of R Switching Solenoid


Confidential
PAPER JAM AT INTERMEDIATE PATH PAPER FEED SENSOR, 2 Step Check and Measure YES NO
Replace the
 The Intermediate Path Paper Feed Sensor, 2 does not turn off even Check the connection of Paper Ejection Clutch, 1 one.
Connect them
after the set time has passed after start feeding by Intermediate Path 5 Make sure the connector is inserted to the clutch all the firmly. Clutch
way seated. Mechanical
Right/Left Paper Flip Motor again. Controller
 Failure related parts Board
 Finisher Intermediate Roller 12,13,14,15,16,17 Check the Paper Ejection Clutch 2

 Pre-Register Roller 6 Run the individual action check for the clutch2. Go to step 8 Go to step 7
 Paper Ejection Clutch 1,2,3,4
Replace the
 Intermediate Path Paper Feed Sensor, 2 parts one by
 Bridge Unit Board Check the connection of Paper Ejection Clutch, 2 one.
Connect them
7 Make sure the connector is inserted to the clutch all the firmly. Clutch
 Intermediate Path Paper Feed Motor Mechanical
way seated.
 Paper Ejection Motor Controller
Board
 Troubleshooting
Step Check and Measure YES NO 8 Run the individual action check for the clutch3. Go to step 10 Go to step 9
Check the Paper Feed path Remove the  Judgment: Operating sound
1 Is there any foreign object or paper dust in the paper foreign object Go to step 2 Replace the
feed path? and paper dust. parts one by
Check the connection of Paper Ejection Clutch, 3 one.
Check the dirt and installation of Paper Feed Clean and Connect them
Roller/Sensor. 9 Make sure the connector is inserted to the clutch all the firmly. Clutch
reinstall the
2 Are the roller and sensor specified in the part to be Go to step 3 Paper Feed
Controller
checked installed properly? Make sure no dirt remains Roller/
Board
on the surfaces. Sensor.
Check the deformation and wear of Paper Feed Replace the 10 Run the individual action check for the clutch4. Go to step 12 Go to step 11
Roller corresponding
3 paper feed
Go to step 4  Judgment: Operating sound
parts one by
Check the Paper Ejection Clutch, 1 Check the connection of Paper Ejection Clutch, 4 one.
Connect them
4 Run the individual action check for the clutch. Go to step 6 Go to step 5 11 Make sure the connector is inserted to the clutch all the firmly. Clutch
 Judgment: Operating sound way seated. Mechanical
Controller
Board

Confidential
Step Check and Measure YES NO PAPER JAM AT INTERMEDIATE PATH PRE-REGISTER SENSOR
Feed Sensor, 2
 Causes
12 Run the individual action check for the sensor. Go to step 14 Go to step 13  The Intermediate Path Pre-Register Sensor does not turn off even after
 Judgment: Does the signal change by loading/ the set time has passed after start feeding by Intermediate Path Right/
unloading paper? Left Paper Flip Motor again.
Replace the  Failure related parts
Check the installation of Intermediate Path Paper parts one by
one.
 Finisher Intermediate Roller 15,16,17
Feed Sensor, 2 and connector Connect them
13 firmly.
Sensor  Pre-Register Roller
connector is inserted all the way seated.  Register Roller
Controller
Board  Paper Ejection Clutch 1,2,3,4
Check the operation of Intermediate Path Paper  Register Roller Clutch
Feed Motor  Register Roller Brake Clutch
Replace the
train parts.  Intermediate Path Pre-Register Sensor
sound?  Bridge Unit Board
Check the operation of Paper Ejection Motor  Paper Ejection Motor
Replace the
Run the individual action check for the motor Replace the Mechanical  Troubleshooting
15
 Judgment: Does it work normally without abnormal train parts. Controller
Board Step Check and Measure YES NO
sound?
Check the Paper Feed path Remove the
1 Is there any foreign object or paper dust in the paper foreign object Go to step 2
feed path? and paper dust.
Check the dirt and installation of Paper Feed Clean and

Roller/Sensor. reinstall the
2 Are the roller and sensor specified in the part to be Go to step 3 Paper Feed
checked installed properly? Make sure no dirt remains Roller/
on the surfaces. Sensor.
Check the deformation and wear of Paper Feed Replace the

Roller corresponding
3 paper feed
Go to step 4
Check the Paper Ejection Clutch, 1


Confidential
Step Check and Measure YES NO Step Check and Measure YES NO
Replace the Replace the
parts one by parts one by
Check the connection of Paper Ejection Clutch, 1 one. Check the connection of Register Roller Clutch one.
Connect them Connect them
Clutch 13 Make sure the connector is inserted to the clutch all firmly.
Clutch
the way seated. Mechanical the way seated. Mechanical
Controller Controller
Board Board
Check the Paper Ejection Clutch 2 Check the Register Roller Brake Clutch
6 Run the individual action check for the clutch2. Go to step 8 Go to step 7 Run the individual action check for the Register Roller
 Judgment: Operating sound Brake Clutch.
Replace the  Judgment: Operating sound
parts one by Replace the
Check the connection of Paper Ejection Clutch, 2 one. parts one by
Connect them Check the connection of Register Roller Brake
Clutch
Clutch
one.
Connect them
the way seated. Mechanical 15 firmly.
Clutch
Controller Make sure the connector is inserted to the clutch all Mechanical
Board the way seated. Controller
Check the Paper Ejection Clutch 3 Board
8 Run the individual action check for the clutch3. Go to step 10 Go to step 9 Check the operation of Intermediate Path Pre-
 Judgment: Operating sound Register Sensor
16 Run the individual action check for the sensor. Go to Step 18 Go to Step 17
Replace the
parts one by  Judgment: Does the signal change by loading/
Check the connection of Paper Ejection Clutch, 3 one. unloading paper?
Connect them
Clutch Replace the
the way seated. Mechanical parts one by
Check the installation of Intermediate Path Pre-
Controller one.
Board
Register Sensor and connector Connect them
17 firmly.
Sensor
connector is inserted all the way seated. Controller
10 Run the individual action check for the clutch4. Go to step 12 Go to step 11
Board
Check the operation of Paper Ejection Motor Replace the
Replace the
parts one by
Run the individual action check for the motor Replace the Mechanical
18
Check the connection of Paper Ejection Clutch, 4 one.  Judgment: Does it work normally without abnormal train parts. Controller
Connect them sound? Board
Clutch
Controller
Board
Check the Register Roller Clutch

Confidential
PAPER JAM AT PAPER SENSOR, PRE-PAPER EJECTION Step Check and Measure YES NO
Replace the
 The Paper Sensor, Pre-Paper Ejection does not operate even after the Check the connection of Register Roller Clutch one.
Connect them
set time has passed after turning on the Register Roller Clutch. 5 Make sure the connector is inserted to the clutch all the firmly. Clutch
 Failure related parts Controller
 Finisher Intermediate Roller 18 Board
 Register Roller Check the Register Roller Brake Clutch

Run the individual action check for the Register Roller
 Register Roller Clutch 6
Brake Clutch.
Go to step 8 Go to step 7
 Register Roller Brake Clutch  Judgment: Operating sound
 Paper Sensor, Pre-Paper Ejection Replace the
 Bridge Unit Board Check the connection of Register Roller Brake parts one by
one.
 Paper Ejection Motor Clutch Connect them
7 Clutch
Make sure the connector is inserted to the clutch all the firmly.
 Troubleshooting way seated.
Mechanical
Controller
Step Check and Measure YES NO Board
Check the Paper Feed path Remove the Check the operation of Paper Sensor, Pre-Paper
1 Is there any foreign object or paper dust in the paper foreign object Go to step 2 Ejection
feed path? and paper dust. 8 Run the individual action check for the sensor. Go to step 10 Go to step 9
Check the dirt and installation of Paper Feed  Judgment: Does the signal change by loading/
Clean and
Roller/Sensor. unloading paper?
reinstall the
2 Are the roller and sensor specified in the part to be Go to step 3 Paper Feed Replace the
checked installed properly? Make sure no dirt remains Roller/ Check the installation of Paper Sensor, Pre-Paper parts one by
on the surfaces. Sensor. one.
Ejection and connector Connect them
9 firmly.
Sensor
Check the deformation and wear of Paper Feed Replace the Make sure the sensor is installed normally or the Mechanical
Roller corresponding connector is inserted all the way seated. Controller
3 paper feed
Go to step 4
Make sure there is no deformed or worn out on the Board
Check the operation of Paper Ejection Motor Replace the
Check the Register Roller Clutch Run the individual action check for the motor Replace the Mechanical
10
4 Run the individual action check for the clutch. Go to step 6 Go to step 5  Judgment: Does it work normally without abnormal train parts. Controller
sound? Board

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INTERMEDIATE PATH PAPER STUCK JAM

 Cause
 Paper is detected when turning on the power, recovering from the
sleep, or opening/closing the cover.
 Failure related parts
 Paper Sensor, Pre-Branch
 Paper Sensor, Intermediate Path Pre-Left-Flipping Paper
 Paper Sensor, Intermediate Path Left-Flipping Remaining Paper
 Paper Sensor, Intermediate Path Pre-Right-Flipping Paper
 Paper Sensor, Intermediate Path Right-Flipping Remaining Paper
 Paper Sensor, Intermediate Path Post-Left-Flipping Paper
 Paper Sensor, Intermediate Path Post-Right-Flipping Paper
 Paper Sensor, Intermediate Path Post-Junction Paper
 Intermediate Path Paper Feed Sensor, 1
 Intermediate Path Paper Feed Sensor, 2
 Intermediate Path Pre-Register Sensor
 Paper Sensor, Pre-Paper Ejection
 Cable
 Bridge Unit Board
 Troubleshooting
Check the Paper Feed path Remove the
foreign
1 Is there any foreign object or paper dust in the paper object and
Go to step 2
feed path? paper dust.
Check the dirt and installation of sensor. Clean and
2 Is the sensor to detect remaining paper installed Go to step 3 reinstall the
properly? Make sure no dirt remains on the surface. sensor.
Check the operation of remaining paper sensor

3 Run the individual action check for the sensor. End Go to step 4
 Judgment: Does the signal change by loading/
unloading paper?
Replace the
parts one by
Check the installation of sensor and connector one.
Connect
4 Make sure the sensor is installed normally or the them firmly.
Sensor
connector is inserted all the way seated. Mechanical
Controller
Board

Confidential
6.4.3 Fatal Errors MAINTENANCE BOX DETECTION ERROR
CARTRIDGE DETECTION ERROR  Error name

 Maintenance Box detection error
 Error name
 Cartridge detection error  Suspected cause
 The CSIC on the maintenance box cannot be detected.
 Suspected cause
 The CSIC on the ink cartridge cannot be detected.  Parts/Components to be checked
 Ink cartridges are installed incorrectly.  Maintenance Box
 Maintenance Box Detector
 Parts/Components to be checked
 Ink cartridges  Troubleshooting
 I/C Detector Step Check and Measure YES NO
 Ink Supply Unit Install a new Maintenance Box.
1 End Go to step 2
Does it succeed?
 Troubleshooting
Contact
Step Check and Measure YES NO Replace the Maintenance Box Detector Epson
2 End Service
Start the service support mode, then execute CL0. Does the product recover from the error? Support
Does it succeed? department.
Does the product recover from the error after the

2 End Go to step 3
normal power-on?
Install a new ink cartridge.
3 End Go to step 4
Does the product recover from the error?
Replace the I/C Detector
4 End Go to step 5
Contact
Replace the Ink Supply Unit Epson
5 End Service
Does the product recover from the error? Support
department.

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ADF RELATED FATAL ERROR (1)  Troubleshooting

 Error name
1. Close it.
 LIFT driving time error (error code: 100014) Check the following. 2. Install it
1 1. Is the Paper Feed Unit (ADF cover) closed? Go to step 2 correctly,
 Suspected cause 2. Is the Paper Feed Roller Unit installed correctly? then go
to step 7
 The ADF Paper Feed Tray does not reach the target position when ris-
Open and close the ADF Document Support to check
ing to a pickup available position or falling to HOME position 2 it works smoothly. Go to step 4 Go to step 3
(standby position during idling). Does the product recover from the error?
Install the
Cross section ADF Paper Feed Cross section ADF Paper Feed ADF Rear
(when rising) Tray (when falling) Tray Remove the ADF Rear Cover to check the cable from
the ADF Document Support is not caught. Cover to the
3 Go to step 4
correct
Does the product recover from the error? position, then
go to step 7
Open the Paper Feed Unit (ADF cover) to check the Remove the
position of Pickup Sensor is correct. ADF Rear Replace the
4 Cover, then ADF Unit
Does the product recover from the error? go to step 5
Check the cable connection of the sensor on ADF
Drive Board.
 The cable connected to the main unit?
Insert it
5  The cable connected to the Document Support Unit (6 Go to step 6 again, then
cores, Black) go to step 7
 The cable connected to the Paper Feed Unit (6 cores,
 Parts/Components to be checked White)
 Paper Guide LD Unit
1. Insert it
 Pickup Roller Unit (ASP) Check that the LIFT motor wiring is normal. again,
then go
 Document Support Unit 1. Connector (2 cores, Black) Replace the to step 7
6 ADF Unit
2. Wire is broken, Solder is removed 2. Replace
 Cover Rear ADF Unit 3. Does the product recover from the error? the ADF
 Pickup Sensor (photo-interrupter) Unit
Check the operation.
 ADF Input Tray HP Sensor (photo-interrupter)
1. Turn the power OFF/ON to check the initialization
 Lift Motor has finished. Check all the
Install the items. If the
 ADF Drive Board 7 2. Load the document on the Document Support to
ADF Rear trouble is not
Cover to end resolved,
 Paper Guide Upper check the pickup position of tray. the check. replace the
3. Remove the document to check the tray returns to the ADF Unit.
HOME position.

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ADF RELATED FATAL ERROR (2)  Troubleshooting

 Error name
1. Close it.
 LIFT sensor error (error code: 100015) Check the following.
2. Install it
1. Is the Paper Feed Unit (Release Paper Jam Cover)
correctly.
 Suspected cause closed?
1 Go to step 2 3. Remove
 The ADF Pickup Sensor and ADF Input Tray HP Sensor are turned on 2. Is the Paper Feed Roller Unit installed correctly?
the
(This error occurs when the Paper Feed Roller Unit is
at the same time except when inserting document or pressing paper causes,
caught in the Paper Guide LD)
jam. then go
3. Is there any jammed paper or overloaded document? to step 6
Cross section ADF Paper Feed Cross section ADF Paper Feed Open and close the ADF Document Support to check
(when rising) Tray (when falling) Tray
2 it works smoothly. Go to step 4 Go to step 3
Install the
Remove the ADF Rear Cover to check the cable from ADF Rear
Cover to the
3 the ADF Document Support is not caught. Go to step 4
correct
Does the product recover from the error? position, then
go to step 7
Open the Paper Feed Unit (ADF cover) to check the Remove the
ADF Rear Replace the
4 position of Pickup Sensor is correct.
Cover, then ADF Unit
Does the product recover from the error? go to step 5
 Parts/Components to be checked Check the cable connection of the sensor on ADF

Drive Board.
 Paper Guide LD Unit  The cable connected to the main unit?
Insert it
 ADF Paper Feed Roller 5
 The cable connected to the Document Support Unit (6
Go to step 6 again, then
cores, Black)
 Document Support Unit go to step 7
 The cable connected to the Paper Feed Unit (6 cores,
 Cover Rear ADF Unit White)
 Pickup Sensor (photo-interrupter) Does the product recover from the error?
 ADF Input Tray HP Sensor (photo-interrupter) Check the operation after installing the ADF Rear
Cover.
 Lift Motor 1. Turn the power OFF/ON to check the initialization Check all the
 ADF Drive Board has finished. items. If the
trouble is not
 Paper Guide Upper 6 2. Load the document on the Document Support to End
resolved,
check the pickup position of tray. replace the
3. Remove the document to check the tray returns to the ADF Unit.
HOME position.

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SCANNER HOME POSITION DETECTION FAILURE  Troubleshooting

 Error name
Does the LED of the CIS module light white by the
 HP detect error (error code: 100016) HP seek operation when turning on the power? (Scanning
1 Go to step 2 failure) Go to
 Timing The LED does not light at all, or light white (such as step 3
purple)
 When turning on the power
Visually check and disconnect/connect the cable
 When entering sleep mode connected to the Main Board/SCN DRV Board. Then
2 End Go to step 3
 When switching between Scanner glass and ADF turn on the power.
Does the product start normally?
 Suspected cause
Visually check and disconnect/connect the Scanner
 The LED of the CIS module on the Scanner glass does not light. FFC connected to the Scanner Relay Board. Then
3 End Go to step 4
• Scanner failure turn on the power.
• Failure of cable that connecting Main Board/SCN DRV Board Does the product start normally?
• Main Board failure Visually check and disconnect/connect the FFC
connected to the Scanner Relay Board or Main
 Cannot scan the CIS module on the Scanner glass. 4 End Go to step 5
Board. Then turn on the power.
• Scanner failure Does the product start normally?
• Scanner Relay Board failure
Replace the
• Failure of FFC that connecting Scanner Relay Board/Main Board parts/
• Main Board failure Replace the Scanner
5 End components
Does the product start normally after the replacement? to be checked
 The Home position pattern on the Scanner glass side cannot be found
one by one.
in the area.
• Incorrect installation of the Scanner
• Scanner failure
Part Name Possibility
SCN Unit Large
Cable that connecting Main Board/SCN DRV Board Small
Scanner Relay Board Small
FFC that connecting Scanner Relay Board/Main Board Middle
Main Board Small

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LIFT RELATED FATAL ERROR (1) LIFT RELATED FATAL ERROR (2)
 Error name  Error name
 LFT* PID driving time error  LFT* PID excess speed error
(error code: 000160, 000180, 000200, 000220) (error code: 000162, 000182, 000202, 000222)
 Suspected cause  Suspected cause
 State in which the drive time of the Cassette Lift Motor exceeds the set  State in which driven at unexpected speed for control.
time.
 Parts/Components to be checked  Motor Drive Board
 Cassette Lift Motor  Cassette Lift train part damaged
 Cassette Lift Motor control sensor  Cassette Lift Motor control sensor
 Paper cassette  Cassette Lift Motor
 Gear
 Troubleshooting
 Motor Drive Board
 Troubleshooting
Replace the
Motor
Drive
Replace the Board
Operation check Replace the Cassette (If the Reassemble
1 Execute the Individual Action Check Function. Does Cassette Lift Motor trouble is the Lift
Check the train part
the sensor operate normally? Lift Motor control not train part,
sensor 1 Make sure that the train part is not dropped, detached or resolved, or replace
damaged. contact the Cassette
Replace the
Gear and Epson Lift Motor
Insert the Cassette again to check Replace the the Head Service
2 Support
Does the motor sound normally? Cassette Drive
Board in department.
order. )
Contact
Replace the parts Epson
3 Service ---
Replace the Gear and the Head Drive Board in order. Support
department.

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LIFT RELATED FATAL ERROR (3) EJR RELATED FATAL ERROR (1)
 LFT* PID driving time error  EJR PID driving time error (error code: 000240)
(error code: 000161, 000181, 000201, 000221)
 Suspected cause
 LFT* PID lock error
(error code: 000164, 000184, 000204, 000224)  The drive time of the Paper Output Tray Rib UP/DW Motor exceeded
 Suspected cause the set time.
 The lifting load of the Hopper exceeds the expected.  Parts/Components to be checked
 State in which load of Cassette Lift Motor exceeds expected load, and
 Paper Output Tray Rib UP/DW Motor failure
the motor does not rotate at all
 Sensor failure (Paper Tray Rib Lower/Upper Limit Sensor)
 Motor Drive Board failure
 Incorrect paper loading, Paper stack exceeds the load limit
 Foreign objects in Paper cassette  Mechanical failure
 Paper cassette failure  Troubleshooting
 Lift train part damaged, Foreign objects caught
 Cassette Lift Motor control sensor Step Check and Measure YES NO
 Cassette Lift Motor failure Check the
 Motor Drive Board failure Sensor
Sensor operation check cables, if
 Troubleshooting the trouble
1 Execute the Individual Action Check Function. Does Go to step 2
is not
Step Check and Measure YES NO the sensor operate normally? resolved,
Reduce the replace the
Check the Paper cassette (1) sensor.
loaded paper
1 There is no foreign object in the cassette. The paper Go to step 2 or remove
stack does not exceed the load limit. Or the paper is Paper Output Tray Rib operation check Replace the
the foreign
loaded correctly. objects Make sure there is no paper in the Paper Output Tray, motor after
2 Go to step 3
then check whether or not the tray is operated after the checking
Check the Paper cassette (2) the cables.
Paper cassette operates normally.
Replace the power-on.
2 Go to step 3 Paper
The Hopper mechanism of the Paper Cassette operates cassette Replace the parts Contact
normally. Epson
Replace the Motor Drive Board and the Power Supply
Replace the
3 Service ---
in order. After each replacement, turn the power on to Support
Motor Drive
Remove the check the Paper Output Tray does not work. department.
Board (If the
foreign
Check the train part trouble is not
objects or
3 Check the train part of the Lifting mechanism of the resolved,
Replace the
cassette has no foreign objects or damaged. contact Epson
Cassette Lift
Service
Motor
Support
department.)

Confidential
EJR RELATED FATAL ERROR (2) EJR RELATED FATAL ERROR (3)
 EJR PID excess speed error (error code: 000242)  EJR PID reverse error (error code: 000243)
 Suspected cause  EJR PID excess load error (error code: 000241)
 State in which driven at unexpected speed (fast) for Paper Output Tray  EJR PID lock error (error code: 000244)
Rib UP/DW Motor control.  Suspected cause
 Parts/Components to be checked  When rotated in the opposite direction
 Train part damaged (There was a sudden load error, and the motor rotated in the opposite
direction in reaction to it)
 The product is not turned on. Or state in which motor does not rotate at
all
 Troubleshooting  State in which load of Paper Output Tray Rib UP/DW Motor exceeds
expected load
Check the stacker state Close the  Parts/Components to be checked

stacker.
1 The stacker is not closed properly. Check that the Go to step 2
Connect the  Cable polarity is not correct
Encoder sensor cables are not abnormal. cables.  Motor Drive Board failure / +24V Power Supply failure
Replace the
motor
Check the train part (If the  Encoder failure
trouble is
2 Make sure that the train part is not dropped, detached or not
Reassemble  Gears or rollers locking due to foreign object
damaged. or damaged. resolved,  Train part damaged, Foreign object caught
go to step
3)  Check that the ejected paper stack on the tray does not exceeds the load
Contact limit
Replace the parts Epson
3 Replace the Motor Drive Board and turn the power on Service ---
to check that the Paper Output Tray does not work. Support
department.

Confidential
 Troubleshooting BCLT RELATED FATAL ERROR (1)

 Error name
Check the stacker state
Reduce the  BCLT PID driving time error (error code: 000260)
1 The stacker is not closed properly. Check that the Go to step 2 stacked
ejected paper stack on the Paper Holder does not paper.  Suspected cause
exceeds the load limit
Check the
 The drive time of the Motor, Paper Feed Belt Cleaner Drive exceeded
Check the sensor state
sensor the set time.
2 Individual action (Input system) Select No.**** [Paper Go to step 3 cable,
Output Tray Rib HP Sensor] Operates the sensor to Replace the  Parts/Components to be checked
change the output on the panel display. sensor.
 Sequence or Program failure
Remove
foreign  Troubleshooting
Paper Output Tray Rib operation check (1) objects,
Replace the Step Check and Measure YES NO
Check the train part has no foreign objects or damaged.
3 Go to step 4 Motor and
Execute the Individual Action Check Function. Does Contact
the Motor
the Rib up/down normally? Check the reproducibility Epson
Drive
1 Service ---
Board in Does the corresponding error occur? Support
order.
department.
(If the
trouble is
Paper Output Tray Rib operation check (2) not
resolved,
Replace the Main Board and the Power Supply. Check contact In normal operation, this error is not occurred by failure.
4 the operation individually. Execute the Individual --- C H E C K
Epson
Action Check Function. Does the Rib up/down P O IN T Therefore the information for reproductivity (such as
Service
normally? Support firmware version, process of occurrence) is required while
department. inquiring
)
C H E C K In normal operation, there is no mode that causes an excess

P O IN T load, and tooth jump or driving time error occurs.

Confidential
BCLT RELATED FATAL ERROR (2) BCLT RELATED FATAL ERROR (3)
 BCLT PID excess speed error (error code: 000262)  BCLT PID reverse error (error code: 000263)
 Suspected cause  BCLT PID lock error (error code: 000264)
 State in which driven at unexpected speed (fast) for Motor, Paper Feed  BCLT PID excess load error (error code: 000261)
Belt Cleaner Drive control.  Suspected cause
 Paper Feed Belt Cleaner Unit (unload status) (There was a sudden load error, and the motor rotated in the opposite
 Belt Cleaner Drive Motor failure
 Troubleshooting all
Step Check and Measure YES NO  State in which load of Motor, Paper Feed Belt Cleaner Drive exceeds
Check the cable connection expected load
Reconnect
1 Check that the cables connected to the motor are not Go to step 2  Parts/Components to be checked
the cables.
abnormal.
 Cable polarity is not correct
Contact
Check the train part Epson  Drive Board failure / +42V Power Supply failure
Replace the
2 Make sure that the mechanical parts of the target unit Service
unit.  Motor, Paper Feed Belt Cleaner Drive failure
are not dropped. Support
department.
 Encoder failure
 Gears locking due to foreign object
 Train part damaged, Foreign objects caught
 Interference with other part on Head up/down path due to mechanical
deformation or incorrect assembling.

Confidential
 Troubleshooting JBT RELATED FATAL ERROR (1)

 Error name
Check the interference Solve the
1 Go to step 2 interference
 JBT PID driving time error (error code: 000280)
Make sure there is no interference on the path of Paper
Feed Belt Cleaner Positioning. state.
 Suspected cause
Check the sensor state Check the
sensor
 The drive time of the Static Eliminator Brush Positioning Drive Motor
Run individual check to perform “HP Sensor, Belt exceeded the set time.
2 Go to step 3 cable,
Cleaner check” to check that the sensor operates Replace the
normally. sensor.  Parts/Components to be checked
Remove  Sequence or Program failure
foreign
objects.  Troubleshooting
Operation check (1) Replace the
Motor and Step Check and Measure YES NO
Check the mechanical part has no foreign objects or
the Motor
3 damaged. Go to step 4 Contact
Drive
Check the reproducibility Epson
Execute the Individual Action Check Function. Does Board in
1 Service ---
the Paper Feed Belt cleaning operate normally? order., then Does the corresponding error occur? Support
check them
department.
individuall
y.
If the
trouble is
Operation check (2) not In normal operation, this error is not occurred by failure.
C H E C K
Replace the Main Board and the Power Supply. Check resolved, P O IN T Therefore the information for reproductivity (such as
4 the operation individually. --- contact
Epson firmware version, process of occurrence) is required while
Execute the Individual Action Check Function. Does
the Paper Feed Belt cleaning operate normally? Service inquiring
Support
department.

Confidential
JBT RELATED FATAL ERROR (2) JBT RELATED FATAL ERROR (3)
 JBT PID excess speed error (error code: 000282)  JBT PID reverse error (error code: 000283)
 Suspected cause  JBT PID lock error (error code: 000284)
 State in which driven at unexpected speed for Static Eliminator Brush  JBT PID excess load error (error code: 000281)
Positioning Drive Motor control.  Suspected cause
 Parts of Static Eliminator Brush drive mechanical damaged (unload (There was a sudden load error, and the motor rotated in the opposite
state) direction in reaction to it)
 Static Eliminator Brush Positioning Drive Motor  The product is not turned on. Or state in which motor does not rotate at
all
 Troubleshooting
 State in which load of motor exceeds expected load
Step Check and Measure YES NO  Parts/Components to be checked
Check the cable connection
Reconnect  Cable polarity is not correct
1 Check that the cables connected to the motor are not Go to step 2
the cables.
abnormal.  Drive Board failure / +42V Power Supply failure
Replace the  Motor failure
Contact Static
Check the train part Epson Eliminator
 Encoder failure
2 Make sure that the mechanical parts of the target unit Service Brush  Gears locking due to foreign object
are not dropped. Support Positioning
department. Drive  Train part damaged, Foreign objects caught
Motor  Interference with other part on Head up/down path due to mechanical

Confidential
 Troubleshooting BLT RELATED FATAL ERROR (1)

 Error name
 BLT PID driving time error (error code: 000300)
Make sure there is no interference on the path of Static
Eliminator Brush. state.
 Suspected cause
Check the sensor state Check the
sensor
 The drive time of the Motor, Paper Feed Belt Drive exceeded the set
Run individual check to perform “On/Off-Position time.
2 Go to step 3 cable,
sensor check” to check that the sensor operates Replace the
normally. sensor.  Parts/Components to be checked
foreign
the Motor
Drive
1 Service ---
the Paper Feed Belt Static Eliminator operate normally? order., then Does the corresponding error occur? Support
check them
department.
individuall
y.
If the
trouble is
C H E C K
the Paper Feed Belt Static Eliminator operate normally? Service inquiring
Support
department.

Confidential
BLT RELATED FATAL ERROR (2) BLT RELATED FATAL ERROR (3)
 BLT PID excess speed error (error code: 000302)  BLT PID reverse error (error code: 000303)
 Suspected cause  BLT PID lock error (error code: 000304)
 State in which driven at unexpected speed (fast) for Paper Feed Belt  BLT PID excess load error (error code: 000301)
Drive control.  Suspected cause
 Mechanical parts of Belt Drawer Unit damaged (unload state) (There was a sudden load error, and the motor rotated in the opposite
 Belt Drive Motor failure
Step Check and Measure YES NO  State in which load of motor exceeds expected load
Check the cable connection  Parts/Components to be checked
Reconnect
abnormal.
the cables.  Cable polarity is not correct
Contact  Drive Board failure / +42V Power Supply failure
Check the train part Replace the
Epson
Belt  Motor failure
2 Make sure that the mechanical parts of the Paper Feed Service
Drawer  Encoder failure
Belt Drive are not dropped. Support
Unit
department.

Confidential
 Troubleshooting BTK RELATED FATAL ERROR (1)

 Error name
 BTK PID driving time error (error code: 000320)
Make sure there is no interference on the path of Belt
up/down drive (BLT). state.
 Suspected cause
Check the
Check the sensor state sensor
 The drive time of the Motor, Paper Feed Belt Tension Release
2 Run individual check to perform “BLT HP sensor Go to step 3 cable, exceeded the set time.
check” to check that the sensor operates normally. Replace the
sensor.  Parts/Components to be checked
foreign
the Motor
Drive
1 Service ---
the Paper Feed Belt up/down normally? order., then Does the corresponding error occur? Support
check them
department.
individuall
y.
If the
trouble is
C H E C K
the Paper Feed Belt up/down normally? Service inquiring
Support
department.

Confidential
BTK RELATED FATAL ERROR (2) BTK RELATED FATAL ERROR (3)
 BTK PID excess speed error (error code: 000320)  BTK PID reverse error (error code: 000323)
 Suspected cause  BTK PID lock error (error code: 000324)
 State in which driven at unexpected speed (fast) for Paper Feed Belt  BTK PID excess load error (error code: 000321)
Tension release control.  Suspected cause
 Mechanical parts damaged (unload state) (There was a sudden load error, and the motor rotated in the opposite
 Motor, Paper Feed Belt Tension Release failure
Step Check and Measure YES NO  State in which load of Motor, Paper Feed Belt Tension Release
Check the cable connection exceeds expected load
Reconnect
1 Check that the cable connected to the Motor, Paper Go to step 2  Parts/Components to be checked
the cable.
Feed Belt Tension Release is not abnormal.
 Cable polarity is not correct
Replace the
Contact
Check the train part Motor,  Drive Board failure / +42V Power Supply failure
Epson
Paper Feed
2 Make sure that the mechanical parts of the Paper Feed Service
Belt
 Motor, Paper Feed Belt Tension Release failure
Belt Drive are not dropped. Support
department.
Tension  Encoder failure
Release

Confidential
 Troubleshooting TUBE RELATED FATAL ERROR (1)

 Error name
 TUB* PID driving time error
Make sure there is no interference on the path of Static
Eliminator Brush. state. (error code: 000340, 000360)
Check the sensor state Check the  Suspected cause
Run individual check to perform “Paper Feed Belt sensor cable,
 The drive time of the Ink Eject Pump Motor exceeded the set time.
2 Go to step 3
Tension HP sensor check” to check that the sensor Replace the
operates normally. sensor.  Parts/Components to be checked
foreign
Operation check (1)

Replace the
Check the mechanical part has no foreign objects or Motor and Step Check and Measure YES NO
3 damaged. Go to step 4 the Motor
Drive Board Contact
Execute the Individual Action Check Function. Does the
in order., Check the reproducibility Epson
Paper Feed Belt Static Eliminator operate normally? 1 Service ---
then check
Does the corresponding error occur? Support
them
individually. department.
If the trouble
Operation check (2) is not
Replace the Main Board and the Power Supply. Check resolved,
4 the operation individually. --- inquire at In normal operation, this error is not occurred by failure.
Smart
C H E C K
Execute the Individual Action Check Function. Does the P O IN T Therefore the information for reproductivity (such as
Charge
Paper Feed Belt Static Eliminator operate normally?
Center firmware version, process of occurrence) is required while
inquiring

Confidential
TUBE RELATED FATAL ERROR (2) TUBE RELATED FATAL ERROR (3)
 TUB* PID excess speed error  TUB* reverse error (error code: 000343,000363)
(error code: 000342, 000362)  TUB* lock error (error code: 000344,000364)
 TUB* excess speed error (error code: 000341,000361)
 State in which driven at unexpected speed for Ink Eject Pump Motor  When rotated in the opposite direction
control. (There was a sudden load error, and the motor rotated in the opposite
 Parts/Components to be checked direction in reaction to it)
 +42V power is not supplied.
 Ink Eject Pump Motor train part damaged (unload state)
 Ink Ejection Motor failure
 Troubleshooting  Cable polarity is not correct
 Low Voltage Power Supply (+42V) failure, Motor power line is not
connected
Check the cable connection  Ink Eject Pump Motor failure (Encoder sensor)
Reconnect
1 Check that the cable connected to the Maintenance Unit Go to step 2
the cable.
is not abnormal.  Motor Drive Board failure
Contact
Check the train part Epson Replace the
 Troubleshooting
2 Make sure that the train part in the Maintenance Unit is Service Mainte-
not dropped. Support nance Unit
department. Check the cable connection
Reconnect
1 Check that the cable connected to the Maintenance Unit Go to step 2
the cable.
is not abnormal.
Check the load abnormality
Remove the unit to check its train is normal. Replace the
2 Go to step 3 Maintenance
No gears locking due to foreign object. Unit
State that cannot be operated.
Check the state of replaced Motor Drive Board Replace the
3 Replace the board, then drive the unit. Motor Drive Go to step 4
(Visually check the encoder scale) Board
If the trouble is
Check the state of replaced Main Board not resolved,
Replace the contact Epson
4 Replace the board, then drive the unit. main board Service
(Visually check the encoder scale) Support
department.

Confidential
WIP RELATED FATAL ERROR (1) WIP RELATED FATAL ERROR (2)
 WIP PID driving time error (error code: 000380)  WIP PID excess speed error (error code: 000382)
 The driving time of the Wiper Drive Motor exceeded the set time.  State in which driven at unexpected speed for Wiper Drive Motor con-
trol.
 Sequence or Program failure  Parts/Components to be checked
 Mechanical parts of wiper drive damaged (unload state)
 Troubleshooting
 Wiper Drive Motor failure
 Troubleshooting
Contact
1 Service ---
Does the corresponding error occur? Support Check the cable connection
department. Reconnect
1 Check that the cable connected to the Wiper Drive Go to step 2
the cable.
Motor is not abnormal.
Contact Replace the
Check the train part Epson Wiper Assy
C H E C K In normal operation, this error is not occurred by failure. 2 Make sure that the mechanical parts of the Wiper Drive Service or the Cap
are not dropped. Support Rise/ Fall
P O IN T Therefore the information for reproductivity (such as department. Motor
firmware version, process of occurrence) is required while
inquiring

Confidential
WIP RELATED FATAL ERROR (3)  Troubleshooting

 Error name
 WIP PID reverse error (error code: 000383) 1 Go to step 2 interference
Make sure there is no interference on the path of Wiper
 WIP PID lock error (error code: 000384) operation. state.
 WIP PID excess load error (error code: 000381) Check the
 Suspected cause
2 Run individual check to perform “HP Sensor, Cap Go to step 3 cable,
 When rotated in the opposite direction check” to check that the sensor operates normally. Replace the
(There was a sudden load error, and the motor rotated in the opposite sensor.
direction in reaction to it) Remove
 The product is not turned on. Or state in which motor does not rotate at foreign
all objects.
 State in which load of motor exceeds expected load Motor and
 Parts/Components to be checked 3 damaged. Go to step 4
the Motor
Drive
 Cable polarity is not correct Execute the Individual Action Check Function. Does Board in
 Drive Board failure / +42V Power Supply failure the wiper operate normally? order., then
check them
 Encoder failure individu-
 Gears locking due to foreign object ally.
 Train part damaged, Foreign objects caught If the
 Interference with other part on Wiper operation path due to mechanical trouble is
Operation check (2) not
deformation or incorrect assembling. Replace the Main Board and the Power Supply. Check resolved,
 Wiper HP Sensor 4 the operation individually. --- contact
Execute the Individual Action Check Function. Does Epson
Service
the wiper operate normally?
Support
department.

Confidential
SEL RELATED FATAL ERROR (1) SEL RELATED FATAL ERROR (2)
 SEL* PID driving time error  SEL* PID excess speed error
(error code: 000420, 000440) (error code: 000422, 000442)
 The drive time of the motor exceeded the set time.  State in which driven at unexpected speed for Valve Selection Motor
control.
 Valve Selection Motor train part damaged (unload state)
 Troubleshooting
 Valve Selection Motor failure
 Troubleshooting
Contact
1 Service ---
Does the corresponding error occur? Support Check the cable connection Replace the
1 Check that the cable connected to the Pressure Pump Pressure
the cable.
Unit is not abnormal. Pump Unit
Contact
Check the state of replaced Motor Drive Board Epson
C H E C K In normal operation, this error is not occurred by failure. 2 Does the corresponding error occur after replacing the Service Go to step 4
board? Support
P O IN T Therefore the information for reproductivity (such as department.
inquiring

Confidential
SEL RELATED FATAL ERROR (3)  Troubleshooting

 Error name
 SEL* reverse error (error code: 000423,000443) 1 Go to step 2
Reconnect
Check that the cable connected to the Valve Selection the cable.
 SEL* lock error (error code: 000424,000444) Motor is not abnormal.
 SEL* excess speed error (error code: 000421,000441)
Check the load abnormality
Replace the
 Suspected cause Remove the Pressure Pump Unit to check its inside is
2 Go to step 3 Pressure
not abnormal.
 When rotated in the opposite direction Pump Unit
No gears locking due to foreign object.
(There was a sudden load error, and the motor rotated in the opposite
Check the state of replaced Motor Drive Board Replace the
direction in reaction to it) Motor
 +42V power is not supplied. 3 Replace the board, then drive the unit. Go to step 4
Drive
 State in which load of Valve Selection Motor exceeds expected load (Visually check the encoder scale) Board
If the
 Parts/Components to be checked trouble is
 Cable polarity is not correct Check the state of replaced Main Board
not
resolved,
 Low Voltage Power Supply (+42V) failure, Motor power line is not 4 Replace the board, then drive the unit.
Replace the
contact
connected main board
(Visually check the encoder scale) Epson
 Valve Selection Motor failure (Encoder sensor) Service
Support
 Gears locking due to foreign object department.

Confidential
FLIP RELATED FATAL ERROR (1) FLIP RELATED FATAL ERROR (2)
 Flip PID driving time error (error code: 000460)  Flip PID excess speed error (error code: 000462)
 The drive time of the Paper Flip Motor exceeded the set time.  State in which driven at unexpected speed for Paper Flip Motor con-
trol.
 Train part of flip mechanism damaged
 Troubleshooting
 Paper Flip Motor failure
 Troubleshooting
Contact
1 Service ---
1 Check that the cable connected to the Paper Flip Motor Go to step 2
the cable.
is not abnormal.
Contact
Check the train part Epson Check the
C H E C K In normal operation, this error is not occurred by failure. 2 Make sure that the train parts of paper flip mechanism Service Paper Flip
are not dropped. Support Motor
P O IN T Therefore the information for reproductivity (such as department.
inquiring

Confidential
FLIP RELATED FATAL ERROR (3)  Troubleshooting
 Error name Step Check and Measure YES NO

 Flip PID reverse error (error code: 000463) Check for paper jam paper remaining and foreign Remove the
paper jam
 Flip PID lock error (error code: 000464) 1
object
Go to step 2 paper and
 Flip PID excess load error (error code: 000461) There is no paper jam paper or foreign object remaining foreign
in the paper feed path. object
 Suspected cause
 When rotated in the opposite direction Reconnect
(There was a sudden load error, and the motor rotated in the opposite the cable.
abnormal.
Operation check (1) Check the
 The product is not turned on. Or state in which motor does not rotate at train or
all 3 Turn on the power and check the motor operation. Go to step 4
replace the
 State in which load of Paper Flip Motor exceeds expected load The motor is operated (rotated). motor
 Parts/Components to be checked Replace the

Main Board
 Cable polarity is not correct and the
 Main Board failure / +24V Power Supply failure Power
Supply
 Paper Flip Motor failure
Operation check (2) Unit in
 Gears or rollers locking due to foreign object order
Replace the motor and turn on the power to check the
 Locking due to train part failure 4 --- (If the
Paper Flip Motor is operated (rotated) and an error does trouble is not
 Paper jam paper remaining not appear. resolved,
contact
Epson
Service
Support
department.)

Confidential
PG RELATED FATAL ERROR (1) PG RELATED FATAL ERROR (2)

 PG PID driving time error (error code: 000480)  PG PID excess speed error (error code: 000482)
 PF load position driving time error  PG load position excess speed error (error code: 000492)
(error code: 000490)
 Suspected cause
 Suspected cause  State in which driven at unexpected speed for PG Motor control.
 The drive time of the PG Motor exceeded the set time.
 Parts/Components to be checked  PG train parts damaged (unload state)
 Sequence or Program failure  Motor failure
 Troubleshooting  Troubleshooting
Step Check and Measure YES NO Step Check and Measure YES NO
Contact Check the cable connection
Check the reproducibility Epson Reconnect
1 Check that the cable connected to the PG Motor is not Go to step 2
1 Service --- the cable.
Does the corresponding error occur? Support abnormal.
department. Contact
Check the train part Epson
Replace the
2 Make sure that the train parts of PG adjustment Service
PG Motor
mechanism are not dropped. Support
department.
C H E C K In normal operation, this error is not occurred by failure.
P O IN T Therefore the information for reproductivity (such as
inquiring

Confidential
PG RELATED FATAL ERROR (3)  Troubleshooting

 Error name
 PG PID reverse error (error code: 000483) 1 Go to step 2 interference
Make sure there is no interference on the path of Head
 PG load position reverse error (error code: 000493) Unit up/down. state.
 PG PID lock error (error code: 000484) Check the

 PG PID excess load error (error code: 000481) 2 Run individual check to perform “PG HP sensor check” Go to step 3 cable,
 PG load position excess load error (error code: 000491) to check that the sensor operates normally. Replace the
sensor.
 Suspected cause Remove
foreign
 When rotated in the opposite direction Operation check (1) objects,
(There was a sudden load error, and the motor rotated in the opposite Check the train part has no foreign objects or damaged. Replace the
3 Go to step 4
direction in reaction to it) Execute the Individual Action Check Function. Does Motor and
the up/down operate normally? the Drive
 The product is not turned on. Or state in which motor does not rotate at Board in
all order.
 State in which load of PG Motor exceeds expected load If the
trouble is
 Parts/Components to be checked Operation check (2) not
 Cable polarity is not correct 4 the operation individually. --- contact
 Drive Board failure / +42V Power Supply failure Execute the Individual Action Check Function. Does Epson
Service
the PG up/down operate normally?
 PG Motor failure Support
department.

Confidential
CAP RELATED FATAL ERROR (1) CAP RELATED FATAL ERROR (2)
 CAP PID driving time error (error code: 000500)  CAP PID excess speed error (error code: 000502)
 The drive time of the Cap Rise/ Fall Motor exceeded the set time.  State in which driven at unexpected speed for Cap Rise/ Fall Motor
control.
 Mechanical parts of Cap Motion damaged (unload state)
 Troubleshooting
 Cap Rise/ Fall Motor failure
 Troubleshooting
Contact
1 Service ---
1 Check that the cable connected to the Cap Rise/ Fall Go to step 2
the cable.
Motor is not abnormal.
Contact Replace the
Check the train part Epson Cap Motion
C H E C K In normal operation, this error is not occurred by failure. 2 Make sure that the parts of CAP UP/DW mechanism Service Unit or Cap
are not dropped. Support Rise/ Fall
P O IN T Therefore the information for reproductivity (such as department. Motor
inquiring

Confidential
CAP RELATED FATAL ERROR (3)  Troubleshooting

 Error name
 CAP PID reverse error (error code: 000503) 1 Go to step 2 interference
Make sure there is no interference on the path of CAP
 CAP PID lock error (error code: 000504) up/down. state.
 CAP PID excess load error (error code: 000501) Check the
 Suspected cause 2 Run individual check to perform “HP Sensor, Cap Go to step 3 cable,
check” to check that the sensor operates normally. Replace the
 When rotated in the opposite direction sensor.
(There was a sudden load error, and the motor rotated in the opposite Remove
direction in reaction to it) Operation check (1) foreign
objects,
 The product is not turned on. Or state in which motor does not rotate at Check the mechanical part has no foreign objects or
Replace the
all 3 damaged. Go to step 4
Motor and
Execute the Individual Action Check Function. Does the Drive
 State in which load of Cap Rise/ Fall Motor exceeds expected load
the up/down operate normally? Board in
 Parts/Components to be checked order.
If the
 Cable polarity is not correct trouble is
Operation check (2)
 Drive Board failure / +42V Power Supply failure not
 Cap Rise/ Fall Motor failure 4 the operation individually. --- contact
 Encoder failure Execute the Individual Action Check Function. Does Epson
Service
the up/down operate normally?
 Gears locking due to foreign object Support
department.

Confidential
C1 PICKUP RELATED FATAL ERROR (1) C1 PICKUP RELATED FATAL ERROR (2)
 C1 Pickup PID driving time error  C1 Pickup PID excess speed error
(error code: 000520) (error code: 000522)
 The drive time of the Paper Feed Motor C1 exceeded the set time.  State in which driven at unexpected speed for Paper Feed Motor C1
control.
 The drive time of the motor exceeded the set time.  Parts/Components to be checked
 Trim parts of Cassette (1) paper feed mechanism damaged
 Troubleshooting
 Paper Feed Motor C1 failure
 Troubleshooting
Contact
1 Service ---
1 Check that the cable connected to the Paper Feed Motor Go to step 2
the cable.
C1 is not abnormal.
Contact
Check the train part Epson Check the
2 Make sure that the trim parts of Cassette (1) paper feed Service Paper Feed
mechanism are not dropped Support Motor C1
department.

Confidential
C1 PICKUP RELATED FATAL ERROR (3)  Troubleshooting
 Error name Step Check and Measure YES NO

Check for paper jam paper remaining and foreign Remove the
 C1 Pickup PID reverse error (error code: 000523) paper jam
 C1 Pickup PID lock error (error code: 000524) object
1 Go to step 2 paper and
 C1 Pickup PID excess load error (error code: 000521) There is no paper jam paper or foreign object remaining foreign
in the paper feed path. object
 Suspected cause
 When the Paper Feed Motor C1 is rotated in the opposite direction 2 Go to step 3
Reconnect
Check that the cables connected to the motor are not the cable.
(There was a sudden load error, and the motor rotated in the opposite abnormal.
direction in reaction to it) Check the
Operation check (1)
 The product is not turned on. Or state in which motor does not rotate at train or
3 Turn on the power and check the motor operation. Go to step 4
all replace the
The PF motor C1 is operated (rotated). motor
Replace the
 Parts/Components to be checked Main Board
 Cable polarity is not correct and the
 Main Board failure / +42V Power Supply failure Power
Supply
 Paper Feed Motor C1 failure Unit in
 Gears locking due to foreign object Operation check (2) order
 Train part damaged, Foreign objects caught 4 Replace the motor and turn on the power to check the ---
If the
PF Motor C1 is operated (rotated) and an error does not trouble is
 Paper jam paper remaining
appear. not
resolved,
contact
Epson
Service
Support
department.

Confidential
INTERMEDIATE PATH LEFT/RIGHT PAPER FLIP RELATED INTERMEDIATE PATH LEFT/RIGHT PAPER FLIP RELATED
FATAL ERROR (1) FATAL ERROR (2)
 Left Paper Flip PID driving time error (error code: 000580)  Left Paper Flip PID excess speed error (error code: 000582)
 Right Paper Flip PID driving time error (error code: 000600)  Right Paper Flip PID excess speed error (error code: 000602)
 Cause  Cause
 The driving time of the motor exceeded the set time.  State in which driven at unexpected speed (fast) for control.
 Sequence or program failure  Flip train part damaged
 Troubleshooting  Intermediate Path Left/Right Paper Flip Motor failure

 Troubleshooting
Check the reproducibility Contact Step Check and Measure YES NO
Epson
Did the corresponding error occur? Check the cable
1 Service --- Connect the
Support 1 The cable connected to the Intermediate Path Left/Right Go to step 2
cable again.
department. Paper Flip Motor is normal.
Check the train parts Contact Check the
C H E C K This error is not caused by a fault. Therefor the information Epson Intermediate
The train part of Intermediate Path Left/Right Paper Flip
P O IN T for reproduction (such as Firmware version, procedure to the 2 Motor does not drop.
Service Path Left/
Support Right Paper
occurrence) is required when contacting our support.
department. Flip Motor

Confidential
INTERMEDIATE PATH LEFT/RIGHT PAPER FLIP RELATED  Troubleshooting

FATAL ERROR (3) Step Check and Measure YES NO
 Error name Check for paper jam paper remaining and foreign Remove the
object paper jam
 Left Paper Flip PID reverse speed error (error code: 000583) 1 Go to step 2 paper and
There is no paper jam paper or foreign object remaining
foreign
 Left Paper Flip PID lock error (error code: 000584) in the paper feed path. object
 Left Paper Flip PID excess load error (error code: 000581) Check for motor cable
Connect the
 Right Paper Flip PID reverse speed error (error code: 000603) 2 The cable connected to the Intermediate Path Left/Right Go to step 3
cable again.
 Right Paper Flip PID lock error (error code: 000604) Paper Flip Motor is normal.
 Right Paper Flip PID excess load error (error code: 000601) Check the operation (1) Check the
Turn on the power and check the Flip motor operation. train or
3 Go to step 4
 Cause Did the Intermediate Path Left/Right Paper Flip Motor replace the
motor
 When rotated in the opposite direction to rotation direction operate (rotate)?
(There was a sudden load error, and the motor rotated in the opposite Check the operation (2) Replace the
Main Board
direction in reaction to it) Replace the motor and turn on the power.
and Power
 The product is not turned on. Or motor does not rotate at all. Did the Intermediate Path Left/Right Paper Flip Motor Supply Unit
operate (rotate) normally? in this order.
 State in which load of Intermediate Path Right/Left Paper Flip Motor (If the trouble
exceeds expected load 4 --- is not
resolved,
 Suspected cause contact
Epson
 Incorrect cable connection. Service
 Main board failure/+24V power supply failure Support
department.)
 Intermediate Path Left/Right Paper Flip Motor failure
 Gears or Rollers locking due to foreign object
 Locking due to train part failure
 Paper jam paper remaining

Confidential
PRS1, 2 DRIVING TIME ERROR DCP1, 2 DRIVING TIME ERROR

 PRS1 driving time error (error code: 001010)  DCP1 driving time error (error code: 001012)
 PRS2 driving time error (error code: 001011)  DCP2 driving time error (error code: 001013)
 Pressure is not raised within the set time.  Pressure is not lowered within the set time.
 Parts/Components to be checked  Parts/Components to be checked
 Pressure Pump Unit  Maintenance Unit
 Ink cartridges  Wiper Valve
 Main Ink Path Assy  Pressure Pump Unit
 Cover Interlock Valve Assy  Troubleshooting
 Relay Flow Path Assy
 Head
Insert the
Is the cable to the Maintenance Unit connected
 Troubleshooting 1 Go to step 2 connector
normally? correctly.
Step Check and Measure YES NO Run the “Failure Determination Sequence 1” (p.366) Replace the
2 Go to step 3
Is the cable to the Pressure Pump Unit connected to identify the target Assy or Unit. target unit.
normally? Contact
Run the “Failure Determination Sequence 3”(p.366) Epson
Insert the connector correctly.
2 End Go to step 3 3 to identify the target Assy or Unit. End Service
Contact department.
Run the “Failure Determination Sequence
2”(p.366), then replace the part following the Epson
3 End Service
instruction for the code.
Support
Does the product recover from the error? department.

Confidential
OUTER BRUSHLESS MOTOR ERROR  Troubleshooting

 Error name
Check the drive of Motor
 Paper Feed Belt Drive Motor error (error code: 002001)
Run the individual action check to drive the motor. Does
 Paper Feed Motor error (error code: 002002) 1 Go to step 2 Go to step 3
it rotate?
 Multi-Cassette Feed Motor error (error code: 002003)  Judgment: Operating sound
 C2 Pick Up Motor error (error code: 002004) Check the Motor Lock Signal
Replace the
Run the individual action check to the Lock signal of the
 C3 Pick Up Motor error (error code: 002005) 2 motor.
Mechanical
Go to step 4
Controller
 C4 Pick Up Motor error (error code: 002006)  Judgment: Does the signal change depending on the Board
 Intermediate Path Paper Insertion Motor error (error code: 002007) drive state?
Remove the
 Intermediate Path Paper Feed Motor error (error code: 002008) Check the train
3 foreign Go to step 4
 Intermediate Path Paper Ejection Motor error (error code: 002009) Is there no foreign object on the train of the motor? object
Check the connector connection
 Suspected cause Connect Replace
4 Make sure the connector is inserted to the motor all the them firmly. the motor
 State in which the number of rotation of the motor does not reach the way seated.
specified value.
 A foreign object is caught
 Connection failure of connector
 Motor failure
 Control Board
• Paper Feed Motor, Belt Drive Motor:
Main Board
• Multi-Cassette Feed Motor, Paper Feed Motor, C2-C4, Paper Ejection
Motor:
Multi-Cassette Board
• Intermediate Path Paper Insertion Motor, Intermediate Path Paper Feed
Motor, Paper Ejection Motor:
Bridge Unit Board

Confidential
FAN MOTOR ERROR  Troubleshooting

 Error name
Check the drive of Fan
 Mist Suction Fan error (error code: 030900)
1 Run the individual action check to rotate the fan. Go to step 2 Go to step 3
 Board Cooling Fan error (error code: 030901)  Judgment: Operating sound
 Power Supply Cooling Fan error (error code: 030902) Check the Fan Lock Signal
 Paper Ejection Fan error 1(error code: 030903) Run the individual action check to the Lock signal of the
Replace the
2 fan. Go to step 4
 Paper Ejection Fan error 2(error code: 030904) main board
 Judgment: Does the signal change depending on the
 Paper Dust Suction Fan error (error code: 030905) stop/drive state?
 Intermediate Power Supply Cooling Fan error (error code: 030906) A foreign object is caught Remove the
3 foreign Go to step 4
 Intermediate Paper Ejection Fan 1 error (error code: 030907) Is there no foreign object caught in the fan? object
 Intermediate Paper Ejection Fan 2 error (error code: 030908) Check the connector connection
Connect Replace the
 Intermediate Drying Fan 1 error (error code: 030909) 4 Make sure the connector is inserted to the fan all the way them firmly. Fan
seated.
 Intermediate Drying Fan 2 error (error code: 0309010)
 Suspected cause
 State in which the number of rotation of the motor does not reach the
specified value.
 A foreign object is caught
 Connection failure of connector
 Fan failure
 Main board failure
 Bridge Unit Board failure

Confidential
PRINT HEAD FATAL ERRORS (1) PRINT HEAD FATAL ERRORS (2)
 X-Hot detect error (pre printing) (error code: 031001)  Transistor temperature error (error code: 031003)
 X-Hot detect error (after flushing) (error code: 031002)  Suspected cause
 Board cooling fan failure
 Suspected cause
 Clogging of intake filters
 Abnormal heat generation due to malfunction of IC inside the head.  Abnormal heat generation due to malfunction of drive circuits.
 Improper connection of FFCs on the Main Board and Head Unit.  Improper connection of FFCs on the Main Board and Drive Board.
 Break of FFCs on the Main Board and Head Unit.  Parts/Components to be checked
 Parts/Components to be checked  Board Cooling Fan
 Head Unit  Filters
 Head FFC  Head Drive Board
 Main board  Main board
 Troubleshooting
Check the FFC connects Head Unit and Main Board
 Disconnect the FFC, then reconnect it correctly.
1  Visually check the FFC for damage and End Go to step 2
breakage.
Replace the Head Unit
2 End Go to step 3
Replace the Main Board
3 End Go to step 4
Contact
Replace the Head FFC Epson
4 End Service
department.

Confidential
 Troubleshooting PRINT HEAD FATAL ERRORS (3)

Step Check and Measure YES NO  Error name
Check when the error occurs  Head temperature error (error code: 031004)
1 Does the error occur immediately after starting Go to step 2 Go to step 5
printing?  Suspected cause
Perform individual check of Head Drive Board  Abnormal heat generation due to malfunction of the Head Unit.
Cooling Fan.  Abnormal heat generation due to drive waveform failure
2  Run the check (22: input, 222130: Board Cooling Go to step 3 Go to step 4  Parts/Components to be checked
Fan) from the service support mode menu.
Does it operate normally?
 Head Unit
Check intake filters
 Head Drive Board
 Visually check the filters to see if they are  Head FFC
3
clogged with dust.
End Go to step 5
 Main board
 Remove another factors that block intake
 Troubleshooting
operation, if any.
Does the product recover from the error? Step Check and Measure YES NO
Replace the Board Cooling Fan Check when the error occurs
4 End Go to step 5
Does the product recover from the error? 1 Does the error occur immediately after starting Go to step 3 Go to step 2
Check the FFC that connects Main Board and Head printing?
Drive Board Check the Head FFC connection
 Disconnect the FFC, then reconnect it correctly.  Disconnect the FFC, then reconnect it correctly.
5 End Go to step 6
 Visually check the FFC for damage and 2  Visually check the FFC for damage and End Go to step 3
breakage. breakage.
Does the product recover from the error? Does the product recover from the error?
Replace the Head Drive Board Replace the Head Unit
6 End Go to step 7 3 End Go to step 4
Does the product recover from the error? Does the product recover from the error?
Contact Check the FFC that connects Main Board and Head
Replace the Main Board Epson Drive Board
7 End Service
 Disconnect the FFC, then reconnect it correctly.
4 End Go to step 5
department.  Visually check the FFCs for damage and
breakage.
Replace the
Replace the Head Drive Board parts/com-
5 End ponents to
Does the product recover from the error? be checked
one by one.

Confidential

EPSON WF-C20590 Service Manual Page251-300

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EPSON WF-C20590 Revision A

Check the operation of R Switching Solenoid

Troubleshooting Troubleshooting Errors with Error Indication 251

Troubleshooting Troubleshooting Errors with Error Indication 252

 Failure related parts Check the Paper Ejection Clutch 3

Troubleshooting Troubleshooting Errors with Error Indication 253

Troubleshooting Troubleshooting Errors with Error Indication 254

Troubleshooting Troubleshooting Errors with Error Indication 255

Troubleshooting Troubleshooting Errors with Error Indication 256

Troubleshooting Troubleshooting Errors with Error Indication 257

 Troubleshooting  Judgment: Does the signal change by loading/

Check the operation of L Switching Solenoid

Troubleshooting Troubleshooting Errors with Error Indication 258

 Troubleshooting  Judgment: Does the signal change by loading/

Check the operation of R Switching Solenoid

Troubleshooting Troubleshooting Errors with Error Indication 259

 Finisher Intermediate Roller 12,13,14,15,16,17 Check the Paper Ejection Clutch 2

Troubleshooting Troubleshooting Errors with Error Indication 260

Check the dirt and installation of Paper Feed Clean and

Check the deformation and wear of Paper Feed Replace the

Check the Paper Ejection Clutch, 1

Troubleshooting Troubleshooting Errors with Error Indication 261

Troubleshooting Troubleshooting Errors with Error Indication 262

 Register Roller Check the Register Roller Brake Clutch

Troubleshooting Troubleshooting Errors with Error Indication 263

INTERMEDIATE PATH PAPER STUCK JAM

Check the operation of remaining paper sensor

Troubleshooting Troubleshooting Errors with Error Indication 264

6.4.3 Fatal Errors MAINTENANCE BOX DETECTION ERROR

CARTRIDGE DETECTION ERROR  Error name

Does the product recover from the error after the

Troubleshooting Troubleshooting Errors with Error Indication 265

ADF RELATED FATAL ERROR (1)  Troubleshooting

Troubleshooting Troubleshooting Errors with Error Indication 266

ADF RELATED FATAL ERROR (2)  Troubleshooting

 Parts/Components to be checked Check the cable connection of the sensor on ADF

Troubleshooting Troubleshooting Errors with Error Indication 267

SCANNER HOME POSITION DETECTION FAILURE  Troubleshooting

Troubleshooting Troubleshooting Errors with Error Indication 268

Troubleshooting Troubleshooting Errors with Error Indication 269

Troubleshooting Troubleshooting Errors with Error Indication 270

Check the stacker state Close the  Parts/Components to be checked

Troubleshooting Troubleshooting Errors with Error Indication 271

 Troubleshooting BCLT RELATED FATAL ERROR (1)

C H E C K In normal operation, there is no mode that causes an excess

Troubleshooting Troubleshooting Errors with Error Indication 272

Troubleshooting Troubleshooting Errors with Error Indication 273

 Troubleshooting JBT RELATED FATAL ERROR (1)

Troubleshooting Troubleshooting Errors with Error Indication 274

Troubleshooting Troubleshooting Errors with Error Indication 275

 Troubleshooting BLT RELATED FATAL ERROR (1)

Troubleshooting Troubleshooting Errors with Error Indication 276

Troubleshooting Troubleshooting Errors with Error Indication 277

 Troubleshooting BTK RELATED FATAL ERROR (1)

Troubleshooting Troubleshooting Errors with Error Indication 278

Troubleshooting Troubleshooting Errors with Error Indication 279

 Troubleshooting TUBE RELATED FATAL ERROR (1)

Operation check (1)

Troubleshooting Troubleshooting Errors with Error Indication 280

Troubleshooting Troubleshooting Errors with Error Indication 281

Troubleshooting Troubleshooting Errors with Error Indication 282

WIP RELATED FATAL ERROR (3)  Troubleshooting

Troubleshooting Troubleshooting Errors with Error Indication 283

Troubleshooting Troubleshooting Errors with Error Indication 284