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Respondent Respondent’s

Demographics Communicative
Competence
• Age Criteria
• Length of work
• Grammar &
experience
Vocabulary
• Educational
• Language
Attainment
Discourse
• Native Dialect
• Interactive
Spoken
Communication

Assessmnet Target

Level of Respondents’s
Oral Language Proficiency

Level of Respondents’s
Oral Language Proficiency

Basis for Adaptation in Oral proficiency


Training

Proposed Training Trajectory in Oral


proficiency for BPO

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