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X410 - Select CTO Node Activity: Replace Drive
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Contents
Preliminary Activity Tasks ...................................................................................................3
Read, understand, and perform these tasks.................................................................................................3
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Preliminary Activity Tasks
This section may contain tasks that you must complete before performing this procedure.
Note: There may not be any top trending service topics for this product at any given time.
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General Information for Removing and Installing FRUs
This section describes precautions you must take and general procedures you must follow when
removing, installing, or storing field-replaceable units (FRUs). The procedures in this section apply to FRU
handling during hardware upgrades as well as during general replacement.
FRUs are designed to be powered up at all times. This means you can accomplish FRU replacements
and most hardware upgrades while the cabinet is powered up. To maintain proper airflow for cooling and
to ensure EMI compliance, make sure all front bezels, filler panels, and filler modules are reinstalled after
the FRU replacement or hardware upgrade is completed.
IMPORTANT: These procedures are not a substitute for the use of an ESD kit. You should follow them
only in the event of an emergency.
Before touching any FRU, touch a bare (unpainted) metal surface of the enclosure.
Before removing any FRU from its antistatic bag, place one hand firmly on a bare metal surface of the
enclosure, and at the same time, pick up the FRU while it is still sealed in the antistatic bag. Once you
have done this, do not move around the room or contact other furnishings, personnel, or surfaces
until you have installed the FRU.
When you remove a FRU from the antistatic bag, avoid touching any electronic components and
circuits on it.
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If you must move around the room or touch other surfaces before installing a FRU, first place the
FRU back in the antistatic bag. When you are ready again to install the FRU, repeat these
procedures.
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X410 Drive Replacement Guide
Note: The next section is an existing PDF document that is inserted into this procedure. You may see
two sets of page numbers because the existing PDF has its own page numbering. Page x of y on the
bottom will be the page number of the entire procedure.
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Isilon X410
Replace a drive
August 2020
• Replacing a drive.........................................................................................................................................................................................................2
• Drive types...................................................................................................................................................................................................................2
• Gather logs.................................................................................................................................................................................................................. 2
• Install a drive support package..................................................................................................................................................................................2
• Download a Field Replacement Unit (FRU) package.............................................................................................................................................3
• Smartfail the drive...................................................................................................................................................................................................... 3
• Install the drive replacement..................................................................................................................................................................................... 4
• Install the FRU package and run scripts.................................................................................................................................................................. 7
• Update drive firmware............................................................................................................................................................................................... 9
• Verify a drive firmware update................................................................................................................................................................................. 9
• Remove drive support package installation file..................................................................................................................................................... 10
• Gather logs.................................................................................................................................................................................................................10
• Returning a failed part to Isilon................................................................................................................................................................................10
• Update the install database...................................................................................................................................................................................... 11
• Where to go for support........................................................................................................................................................................................... 11
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Replacing a drive
You can replace a failed drive in the field.
CAUTION: Perform this procedure on only one node at a time. Performing maintenance on multiple nodes in parallel may lower
the protection level of the cluster, put data at risk, and lead to the interruption of client workflows.
However, if you are on the sudoers list, the following command succeeds:
Compliance mode commands that require changes beyond the sudo prefix are noted in the procedure steps.
For more information on the sudo program and compliance mode commands, see the OneFS CLI Administration Guide.
Drive types
This procedure applies to all drive types.
You can follow this procedure with self-encrypting drives (SEDs), hard disk drives (HDDs), or solid state drives (SSDs).
Gather logs
Before you begin any maintenance on a cluster, gather cluster logs.
Steps
1. Open a secure shell (SSH) connection to any node in the cluster and log in.
2. Gather cluster logs by running the following command:
isi_gather_info
Steps
1. Go to the Dell EMC Support page that lists all the available versions of the drive support package.
2. Click the latest version of the drive support package and download the file.
NOTE: If you are unable to download the package, contact for assistance.
3. Open a secure shell (SSH) connection to any node in the cluster and log in.
4. Create or check for the availability of the directory structure /ifs/data/Isilon_Support/dsp.
5. Copy the downloaded file to the dsp directory through SCP, FTP, SMB, NFS, or any other supported data-access protocols.
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6. Unpack the drive support package by running the following command:
tar -zxvf Drive_Support_<version>.tgz
7. Install the package by running the following command:
isi_dsp_install Drive_Support_<version>.tar
NOTE: You must run the isi_dsp_install command to install the dirve support package. Do not use the isi pkg
command.
Steps
1. Download the latest FRU package from ftp://ftp.emc.com/outgoing/Fru_Package/.
2. Note the name of the FRU package. You will use the name for other commands.
Package names follow this convention:
IsiFru_Package_ <date-time-stamp> .tgz
For example: IsiFru_Package_201507072125.tgz
3. Place the FRU package on the cluster through a network drop, or by asking someone at the cluster site to place the package for you.
If neither of these options is available to you, contact Isilon Technical Support for assistance.
Steps
1. Open a secure shell (SSH) connection to the node that contains the drive you want to remove. Type the command:
ssh <cluster-name>-<node-number>
2. Confirm the node number and bay number of the drive you want to remove. Depending on your version of OneFS, type one of the
following commands:
NOTE: Note the node number and bay number of the drive you want to remove. If the drive you need to remove has already
been smartfailed automatically, you can skip the next step. A smartfailed drive will display a status of REPLACE or, if the
node was restarted after the smartfail, a status of EMPTY. A smartfailed SED drive might display a status of ERASE. This
status also indicates the node is ready to be replaced.
3. Using the node number and bay number of the drive, smartfail the drive by typing one of the following commands:
OneFS 8.0 or later isi devices drive smartfail <bay-number> --node-lnn <node-number>
Earlier than OneFS isi devices -a smartfail -d <node-number>:bay<bay-number>
8.0
If the drive does not respond to the smartfail command, do not remove it from the node. Contact Isilon Technical Support.
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CAUTION: Do not replace the drive until you have confirmed that the smartfail process is complete.
Steps
1. To access drives at the front of the node, remove the front panel.
There is a release button on each side of the front panel. To remove the panel, press in the panel release buttons while pulling the
panel away from the node.
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GHE-000006
2. To access drives at the back of the node, remove the rear EMI shield.
There is a vertical handle at each end of the shield. To remove the shield, press the handles toward the center of the shield while
pulling away from the node.
1 2
GHE-000010
Steps
To remove a drive, pull the locking handle on the drive toward you.
The drive will release from the node.
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GHE-000004
Steps
1. With the locking handle on the drive open, insert the drive into the empty drive bay by sliding the drive along the bay rails until it stops.
Do not force the drive into the drive bay. Forcing the drive into the drive bay could damage both the drive and the drive bay.
GHE-000003
2. Hold the drive in place and gently push the locking handle down against the end of the drive to secure, or seat, the drive in the node.
Drives that are not fully seated will not be recognized when the node is started, and a red light will appear above the drive. To avoid
this problem, run your finger across all the installed drives to ensure that they are all seated evenly.
3. Connect the drive to the node using the node number and bay number where you just inserted the drive. Depending on your version of
OneFS, run one of the following commands:
OneFS 8.1 or later OneFS will automatically add the drive. If ARR (Automatic Replacement Recognition) has been disabled, add
the drive with the OneFS 8.0 command.
OneFS 8.0 or later isi devices drive add <bay-number> --node-lnn <node-number>
Earlier than OneFS isi devices -a add -d <node-number>:<bay-number>
8.0
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The add command connects the drive to the node.
If the add command fails, make sure that the drive is formatted by running one of the following commands:
4. After the new drive has been installed, replace the front panel on the node by aligning the panel with the front of the node and
pressing the panel until it clicks onto the node.
If you replaced a drive in the rear of the node, replace the EMI shield.
Steps
1. Place the FRU package on the node.
2. Unpack the FRU package by running the following command:
tar -zxvf IsiFru_Package_<date-time-stamp>.tgz
Steps
1. Move to the FRU package location by running the following command:
cd /var/crash/cto/fruPackages/IsiFru_Package_<date-time-stamp>
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• CTO capability
• Current node hardware configuration
Steps
1. Verify installation of the updated hardware by running the following command:
./isi_cto_update --abr
The update is verified and a series of status messages confirm the node configuration, and if an FTP connection is available, an
updated ABR is sent to Isilon Technical Support.
2. If an external connection is not available, manually collect and deliver to Isilon Technical Support the updated ABR.
3. If the cluster is running in SmartLock compliance mode, verify installation of the updated hardware by running the following command:
sudo /usr/bin/isi_hwtools/isi_cto_update --abr --filepath .
NOTE: You must include the period at the end of the command.
Generate an ABR
You can manually send an As Built Record (ABR) by copying an XML file from the node and emailing the file to Isilon Technical Support.
You need network access to the node, or you can request that the customer provide the file to you.
Steps
1. Generate an ABR by running the following command:
isi_make_abr
3. Place the ABR file where you can copy it by running the following command:
isi_inventory_tool --display --itemType asbuilt > /ifs/asbuilt_ <serial-number>_<date-time-
stamp> .xml
Steps
1. Change out of the FRU package directory by running the following command:
cd /
2. Delete the FRU package from the node. Depending on your version of OneFS, run one of the following commands:
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OneFS 8.0 or later isi upgrade patches uninstall IsiFru_Package_ <date-time-stamp> --rolling=false
Earlier than OneFS isi pkg delete IsiFru_Package_ <date-time-stamp>
8.0
NOTE: Do not restart or power off nodes while drive firmware is being updated on the cluster.
Steps
1. Open a secure shell (SSH) connection to any node in the cluster and log in.
2. Depending on your version of OneFS, run one of the following commands to update the drive firmware for your cluster:
OneFS 8.0 or later To update the drive firmware for your entire cluster, run the following command:
isi devices drive firmware update start all --node-lnn all
To update the drive firmware for a specific node only, run the following command:
isi devices drive firmware update start all --node-lnn <node-number>
OneFS 7.1.1 - For OneFS versions between 7.1.1 - 8.0 you will need to run the following command on each node that
OneFS 8.0 requires drive firmware:
isi devices -a fwupdate
CAUTION: You must wait for one node to finish updating before you initiate an update on the next node. To confirm that a
node has finished updating, run the following command:
Steps
1. Ensure that no drive firmware updates are currently in progress by running one of the following commands:
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Earlier than OneFS isi drivefirmware status
8.0
Prerequisites
Update the drive firmware in a node and confirm that the firmware is updated properly and that the affected drives are operating
correctly.
Steps
1. Change to the directory where the installation file resides.
cd /ifs/data/ Isilon_Support/dsp
2. Remove the installation file.
rm Drive_Support_<version>.tar
Gather logs
After you complete maintenance on a cluster, gather cluster logs.
Steps
Gather cluster logs by typing the command:
isi_gather_info
Steps
1. Contact to notify them that you are returning a failed part.
2. Package the failed part in the packaging materials provided with the replacement part.
3. Attach the return label that was included with the replacement part.
4. For the RMA number, write the support case number provided by .
5. Ship the failed part to the address specified on the return label.
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Update the install database
After all work is complete, update the install database.
Steps
1. Browse to the Business Services portal.
2. Select the Product Registration and Install Base Maintenance option.
3. To open the form, select the IB Status Change option.
4. Complete the form with the applicable information.
5. To submit the form, click Submit.
Community The connects you to a central hub of information and experts to help you maximize your current storage solution.
Network From this site, you can demonstrate products, ask questions, view technical videos, and get the latest product
documentation.
Info Hubs For the list of info hubs, see the Isilon Info Hubs page on the . Use these info hubs to find product documentation,
troubleshooting guides, videos, blogs, and other information resources about the products and features you're
interested in.
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Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2017 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
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Dell Technologies Confidential Information version: 4.9.9.19
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