Dell EMC Unity - FRU Procedures - Replacing 25 Drive DAE-1

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Replacing 25 Disk DAE
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Publication Date: March, 2020
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Page 1 of 28
Contents
Preliminary Activity Tasks ...................................................................................................3
Read, understand, and perform these tasks.................................................................................................3
Replacing a faulted 25-drive DAE........................................................................................5
Page 2 of 28
Preliminary Activity Tasks
This section may contain tasks that you must complete before performing this procedure.
Read, understand, and perform these tasks

1. [ ] Table 1 lists tasks, cautions, warnings, notes, and/or knowledgebase (KB) solutions that you
need to be aware of before performing this activity. Read, understand, and when necessary perform
any tasks contained in this table and any tasks contained in any associated knowledgebase solution.
Table 1 List of cautions, warnings, notes, and/or KB solutions related to this activity
528178: This notification is to alert you of the following technical advisory:

DTA 528178: Dell EMC Unity: Drive soft media errors may result in performance issues and data
unavailability (User Correctable)
2. [ ] This is a link to the top trending service topics. These topics may or not be related to this activity.
This is merely a proactive attempt to make you aware of any KB articles that may be associated with
this product.
Product Communities
Page 3 of 28
Page 4 of 28
Replacing a faulted 25-drive DAE
Note: The next section is an existing PDF document that is inserted into this procedure. You may see
two sets of page numbers because the existing PDF has its own page numbering. Page x of y on the
bottom will be the page number of the entire procedure.
Page 5 of 28
Field Replacement Procedure
™
EMC Unity Family
™ ™
EMC Unity All Flash and EMC Unity Hybrid

302-002-603
REV 01
May, 2016
This document describes how to replace a faulted 25-drive DAE in the Unity 300/300F,
Unity 400/400F, Unity 500/500F, and Unity 600/600F.
You will remove the faulted DAE and install the replacement DAE from the front of the rack.
NOTICE
This task on the system involves powering down the SPs. When all SPs are down, all I/O
services stop and hosts lose access to the system. Once one or both SPs become available
to the system, I/O services to hosts will resume.
l Before you start..........................................................................................................2
l Shutting down the enclosure......................................................................................7
l Replacing the faulted 25-drive DAE............................................................................ 8
l Verifying the operation of the 25-drive DAE.............................................................. 20
l Returning a faulted part........................................................................................... 21
Page 6 of 28
Before you start

NOTICE
This task on the system involves powering down the SPs. When all SPs are down, all I/O
services stop and hosts lose access to the system. Once one or both SPs become
available to the system, I/O services to hosts will resume.
Before performing this procedure, you should disconnect all network shares and LUNs
from each host to prevent data loss. Once the system is fully powered up, you can
reconnect the hosts to these storage resources.
WARNING
Pay careful attention when installing SAS cable connectors into the system SAS ports.
Improper installation can cause damage to the chassis requiring a complete chassis
replacement. If you meet resistance when installing the cable connector into the SAS
port, ensure that you are installing the connector in the correct orientation before
continuing.
Additional resources
As part of an effort to improve its product lines, EMC periodically releases revisions of its software and hardware.
Therefore, some functions described in this document might not be supported by all versions of the software or
hardware currently in use. The product release notes provide the most up-to-date information on product features.
Contact your EMC technical support professional if a product does not function properly or does not function as
described in this document.
Where to get help
Support, product, and licensing information can be obtained as follows:
Product information
For product and feature documentation or release notes, go to Unity Technical
Documentation at: www.emc.com/en-us/documentation/unity-family/index.htm. You
can also access this page from the Unity product family page at: www.emc.com/en-us/
storage/unity.htm. In the Why Unity section, click Unity Product Resources.
Troubleshooting
For information about EMC products, software updates, licensing, and service, go to EMC
Online Support (registration required) at: https://Support.EMC.com. After logging in,
locate the appropriate Support by Product page.
Technical support
For technical support and service requests, go to EMC Online Support at: https://
Support.EMC.com. After logging in, locate Create a service request. To open a service
request, you must have a valid support agreement. Contact your EMC Sales
Representative for details about obtaining a valid support agreement or to answer any
questions about your account.
Special notice conventions used in this document
EMC uses the following conventions for special notices:
DANGER
Indicates a hazardous situation which, if not avoided, will result in death or serious
injury.
2 EMC Unity All Flash and EMC Unity Hybrid Field Replacement Procedure
Page 7 of 28
WARNING
Indicates a hazardous situation which, if not avoided, could result in death or serious
injury.
CAUTION
Indicates a hazardous situation which, if not avoided, could result in minor or moderate
injury.
NOTICE
Addresses practices not related to personal injury.
Note
Presents information that is important, but not hazard-related.
Handling replaceable units

This section describes the precautions that you must take and the general procedures
that you must follow when removing, installing, and storing any replaceable unit.
Avoiding electrostatic discharge (ESD) damage

When replacing or installing hardware units, you can inadvertently damage the sensitive
electronic circuits in the equipment by simply touching them. Electrostatic charge that
has accumulated on your body discharges through the circuits. If the air in the work area
is very dry, running a humidifier in the work area will help decrease the risk of ESD
damage. Follow the procedures below to prevent damage to the equipment.
Be aware of the following requirements:
l Provide enough room to work on the equipment.
l Clear the work site of any unnecessary materials or materials that naturally build up
electrostatic charge, such as foam packaging, foam cups, cellophane wrappers, and
similar items.
l Do not remove replacement or upgrade units from their antistatic packaging until you
are ready to install them.
l Before you begin service, gather together the ESD kit and all other materials you will
need.
l Once servicing begins, avoid moving away from the work site; otherwise, you may
build up an electrostatic charge.
l Use ESD anti-static gloves or an ESD wristband (with strap).
If using an ESD wristband with a strap:
n Attach the clip of the ESD wristband to the ESD bracket or bare metal on a
cabinet/rack or enclosure.
n Wrap the ESD wristband around your wrist with the metal button against your
skin.
n If a tester is available, test the wristband.
l If an emergency arises and the ESD kit is not available, follow the procedures in
Emergency Procedures (without an ESD kit).
Handling replaceable units 3
Page 8 of 28
Emergency procedures (without an ESD kit)

In an emergency when an ESD kit is not available, use the following procedures to reduce
the possibility of an electrostatic discharge by ensuring that your body and the
subassembly are at the same electrostatic potential.
NOTICE
These procedures are not a substitute for the use of an ESD kit. Follow them only in the
event of an emergency.
l Before touching any unit, touch a bare (unpainted) metal surface of the cabinet/rack
or enclosure.
l Before removing any unit from its antistatic bag, place one hand firmly on a bare
metal surface of the cabinet/rack or enclosure, and at the same time, pick up the unit
while it is still sealed in the antistatic bag. Once you have done this, do not move
around the room or touch other furnishings, personnel, or surfaces until you have
installed the unit.
l When you remove a unit from the antistatic bag, avoid touching any electronic
components and circuits on it.
l If you must move around the room or touch other surfaces before installing a unit,
first place the unit back in the antistatic bag. When you are ready again to install the
unit, repeat these procedures.
Hardware acclimation times

Systems and components must acclimate to the operating environment before applying
power. This requires the unpackaged system or component to reside in the operating
environment for up to 16 hours in order to thermally stabilize and prevent condensation.
Refer to the table, Table 1 on page 4, to determine the precise amount of stabilization
time required.
Table 1 Hardware acclimation times (systems and components)
…then let the system or

If the last 24 hours of the component acclimate in
TRANSIT/STORAGE …and the OPERATING the new environment
environment was this: environment is this: this many hours:
Temperature Humidity
Nominal Nominal Nominal 68-72°F (20-22°C) 0-1 hour

68-72°F (20-22°C) 40-55% RH 40-55% RH
Cold Dry <86°F (30°C) 4 hours

<68°F (20°C) <30% RH
Cold Damp <86°F (30°C) 4 hours

<68°F (20°C) ≥30% RH
Hot Dry <86°F (30°C) 4 hours

>72°F (22°C) <30% RH
Hot Humid <86°F (30°C) 4 hours

>72°F (22°C) 30-45% RH
Page 9 of 28
Table 1 Hardware acclimation times (systems and components) (continued)
…then let the system or

If the last 24 hours of the component acclimate in
TRANSIT/STORAGE …and the OPERATING the new environment
environment was this: environment is this: this many hours:
Humid <86°F (30°C) 8 hours
45-60% RH
Humid <86°F (30°C) 16 hours

≥60% RH
Unknown <86°F (30°C) 16 hours
NOTICE
l If there are signs of condensation after the recommended acclimation time has
passed, allow an additional eight (8) hours to stabilize.
l Systems and components must not experience changes in temperature and humidity
that are likely to cause condensation to form on or in that system or component. Do
not exceed the shipping and storage temperature gradient of 45°F/hr (25°C/hr).
l Do NOT apply power to the system for at least the number of hours specified in the
table, Table 1 on page 4. If the last 24 hours of the transit/storage environment is
unknown, then you must allow the system or component 16 hours to stabilize in the
new environment.
Removing, installing, or storing replaceable units

Use the following precautions when removing, handling, or storing replaceable units:
CAUTION
Some replaceable units have the majority of their weight in the rear of the component.
Ensure that the back end of the replaceable unit is supported while installing or
removing it. Dropping a replaceable unit could result in personal injury or damage to the
equipment.
NOTICE
l For a module that must be installed into a slot in an enclosure, examine the rear
connectors on the module for any damage before attempting its installation.
l A sudden jar, drop, or even a moderate vibration can permanently damage some
sensitive replaceable units.
l Do not remove a faulted replaceable unit until you have the replacement available.
l When handling replaceable units, avoid electrostatic discharge (ESD) by wearing ESD
anti-static gloves or an ESD wristband with a strap. For additional information, refer to
Avoiding electrostatic discharge (ESD) damage on page 3.
l Avoid touching any exposed electronic components and circuits on the replaceable
unit.
l Never use excessive force to remove or install a replaceable unit. Take time to read
the instructions carefully.
Handling replaceable units 5
Page 10 of 28
l Store a replaceable unit in the antistatic bag and the specially designed shipping
container in which you received it. Use the antistatic bag and special shipping
container when you need to return the replaceable unit.
l Replaceable units must acclimate to the operating environment before applying
power. This requires the unpackaged component to reside in the operating
environment for up to 16 hours in order to thermally stabilize and prevent
condensation. Refer to Hardware acclimation times on page 4 to ensure the
replaceable unit has thermally stabilized to the operating environment.
NOTICE
Your storage system is designed to be powered on continuously. Most components are

hot swappable; that is, you can replace or install these components while the storage
system is running. However, the system requires that:
l Front bezels should always be attached to ensure EMI compliance. Make sure you
reattach the bezel after replacing a component.
l Each slot should contain a component or filler panel to ensure proper air flow
throughout the system.
Unpacking a part
Procedure
1. Wear ESD gloves or attach an ESD wristband to your wrist and the enclosure in which
you are installing the part.
2. Unpack the part and place it on a static-free surface.
3. If the part is a replacement for a faulted part, save the packing material to return the
faulted part.
Standard touch point colors

Touch points are component locations where you can:
l Grip the hardware to remove or install a component.
l Open or close a latch.
l Turn a knob to open, close, or adjust a component.
Standard touch point colors are terra-cotta (orange) or blue.
Note
Within this documentation, the color orange is used instead of terra-cotta for simplicity.
Table 2 Standard touch point colors
Touch point color Description

Terra-cotta This color indicates that you can perform the task, such as remove a
(orange) component with a terra-cotta (orange) lever, while the system remains
powered (up/on).
Note
Some tasks may require additional steps.
Page 11 of 28
Table 2 Standard touch point colors (continued)
Touch point color Description

Blue This color indicates that a shutdown of the system or component is
required before you can perform the task, such as removing a component
with a blue lever.
Shutting down the enclosure

Use the procedure that follows to safely stop all system procedures.
CAUTION
The shutdown process may take 10 to 20 minutes to complete. During shutdown,

Storage Processors (SPs) stop I/O services to hosts. To prevent data loss, please ensure
that all host operations that require the system have completed. Before disconnecting
the power cables from the disk processor enclosure (DPE) and the disk array enclosure
(DAE), ensure that only the two DPE power supply LEDs are solid green and amber, the
SP Status Fault LEDs are solid amber, the network management port LEDs are on, and all
other Storage Processor LEDs are off.
Procedure
1. Open EMC Unisphere™, and select Service > Service Tasks.
2. Under Storage System, select Shut Down Storage System.
3. Click Execute.
4. In the Shut Down Storage System dialog box, read the action details then enter the
service password and click OK.
5. In the System shutdown started dialog box, read the action details then click OK.
Note
Expect Unisphere to display a communication error alert about one minute into the
system power down process as Unisphere shuts down.
When the DPE has successfully powered down the two DPE power supply LEDs are
solid green and amber, the SP Status Fault LEDs are solid amber, the network
management port LEDs are on and all other Storage Processor LEDs are off.
6. After confirming the DPE has powered off, on each SP assembly label the power cord
(A or B), release the cable retention bail, and unplug the power cord from the power
supply.
Shutting down the enclosure 7
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Replacing the faulted 25-drive DAE

Take the following actions to remove the faulted 25-drive DAE and install the replacement
25-drive DAE into the system.
Disconnect cables
Procedure
1. Attach an ESD wristband to your wrist and the enclosure.
2. Remove each power cable connected to the power supply/cooling modules:
l For AC powered enclosures, on both power supplies, release the cable retention
bail and disconnect the power cable.
Figure 1 Unplugging the power cord from an AC power supply/cooling module
l On a DC power/cooling module, pinch the spring releases on each side of the

power cord plug and pull the plug out of the connector.
Figure 2 Unplugging the power cord from a DC power supply/cooling module
Spring
Release
CL5060
3. Ensure that each SAS cable is labeled appropriately so you can easily identify where
to reconnect it on the replacement enclosure.
4. Remove each cable connected to the LCCs by gently pulling the connector latches to
release the cable from the connector.
a. On LCC A, unplug the SAS cable from port A.
b. On LCC A, unplug the SAS cable from port B, if present.
c. On LCC B, unplug the SAS cable from port A.
d. On LCC B, unplug the SAS cable from port B, if present.
Page 13 of 28
Removing the front bezel

NOTICE
You must remove the disk enclosure’s front bezel to gain access to the disks. The bezel is
required for EMI compliance when the enclosure is powered up. Remove it only to replace
or add a disk.
Refer to Figure 3 on page 9 while performing the procedure that follows.

Procedure
1. If the bezel has a lock, insert the key that shipped with your enclosure into the lock,
and turn the key to unlock the bezel.
2. Press the two latch buttons on the bezel surface to release the bezel from the cabinet.
3. Pull the bezel off the cabinet and put it on a clean, static-free surface.
Figure 3 Removing the front bezel
CL5261
Removing the DAE from the cabinet

NOTICE
Do NOT remove components such as disks, LCCs, or power/cooling modules from the
faulted DAE before removing the chassis from the cabinet. Doing so greatly increases the
risk of returning a component to the wrong slot in the replacement chassis, which can
result in data loss.
Removing the front bezel 9
Page 14 of 28
CAUTION
The enclosure is heavy and should be installed into or removed from a rack by two
people. To avoid personal injury and/or damage to the equipment, do not attempt to lift
and install the enclosure into a rack without a mechanical lift and/or help from another
person.
L’armoire étant lourde, sa mise en place sur une rampe nécessite deux personnes. Afin
de ne pas vous blesser et/ou endommager le matériel, n’essayez pas de soulever et
d’installer l’armoire sur une rampe sans avoir recours à un relevage mécanique et/ou à
l’aide d’une autre personne.
Das Gehäuse ist schwer und sollte nur von zwei Personen in einem Rack installiert
werden. Zur Vermeidung von körperlichen Verletzungen und/oder der Beschädigung des
Gerätes, bitte das Gehäuse nicht ohne die Hilfe einer zweiten Person anheben und
einbauen.
Il contenitore è pesante e dev'essere installato nel rack da due persone. Per evitare
danni personali e/o all’apparecchiatura, non tentare di sollevare ed installare in un rack
il contenitore senza un sollevatore meccanico e/o l’aiuto di un’altra persona.
Debido a su considerable peso, la instalación del compartimento en el bastidor deben
realizarla siempre dos personas. Para evitar daños personales o en el equipo, el
compartimento no debe levantarse ni instalarse en el bastidor sin la ayuda de un
elevador mecánico o de otra persona.
Procedure
1. Remove the four screws (two per side) that secure the front of the enclosure to the
front vertical channels of the cabinet, and save the screws (Figure 4 on page 10).
Figure 4 Removing the screws that secure the enclosure to the front of the cabinet
CL4727
2. With help from another person, slide the enclosure out of the cabinet and place it on a
sturdy, static-free work surface (Figure 5 on page 11).
Page 15 of 28
Figure 5 Sliding the enclosure out of the cabinet
CL4724
Unpacking a part
Procedure
1. Wear ESD gloves or attach an ESD wristband to your wrist and the enclosure in which
you are installing the part.
2. Unpack the part and place it on a static-free surface.
3. If the part is a replacement for a faulted part, save the packing material to return the
faulted part.
Installing the DAE on the rails

CAUTION
The enclosure is heavy and should be installed into or removed from a rack by two
people. To avoid personal injury and/or damage to the equipment, do not attempt to lift
and install the enclosure into a rack without a mechanical lift and/or help from another
person.
L’armoire étant lourde, sa mise en place sur une rampe nécessite deux personnes. Afin
de ne pas vous blesser et/ou endommager le matériel, n’essayez pas de soulever et
d’installer l’armoire sur une rampe sans avoir recours à un relevage mécanique et/ou à
l’aide d’une autre personne.
Das Gehäuse ist schwer und sollte nur von zwei Personen in einem Rack installiert
werden. Zur Vermeidung von körperlichen Verletzungen und/oder der Beschädigung des
Gerätes, bitte das Gehäuse nicht ohne die Hilfe einer zweiten Person anheben und
einbauen.
Il contenitore è pesante e dev'essere installato nel rack da due persone. Per evitare
danni personali e/o all’apparecchiatura, non tentare di sollevare ed installare in un rack
il contenitore senza un sollevatore meccanico e/o l’aiuto di un’altra persona.
Debido a su considerable peso, la instalación del compartimento en el bastidor deben
realizarla siempre dos personas. Para evitar daños personales o en el equipo, el
compartimento no debe levantarse ni instalarse en el bastidor sin la ayuda de un
elevador mecánico o de otra persona.
Unpacking a part 11
Page 16 of 28
CAUTION
Do not install the enclosure without the rear rail screws installed and fully tightened. If
the screws are not installed and tightened, the rails could rotate out of position,
possibly causing the enclosure to fall, causing damage to the DAE and causing
personnel injury.
Procedure
1. With help from another person, lift the enclosure and, from the front of the cabinet/
rack, slide the enclosure onto the rails.
Figure 6 Sliding the enclosure onto the rails
When the enclosure slides to the back of the cabinet, the rear tabs on the rails insert
into the notches in the rear of the enclosure. The tabs secure and support the rear of
the enclosure.
2. Secure the front of the enclosure to the front vertical channels with four screws (two
per side), but do not tighten the screws until they are all in place.
Figure 7 Securing the front of the enclosure
Transferring components from the faulted DAE to the replacement DAE

Use the procedures in this section to transfer the power/cooling modules, link control
cards (LCCs), disks, and disk filler modules from the faulted DAE to the corresponding
locations in the replacement DAE.
To help ensure the correct placement in the enclosure:
l Transfer one component at a time.
Page 17 of 28
l When transferring the power/cooling modules and LCCs:

Always move a component from position A (faulted) to position A (replacement), or B
to B; do not move A to B or B to A.
n Move components from position A of the faulted DAE to position A of the
replacement DAE.
n Move components from position B of the faulted DAE to position B of the
replacement DAE.
l Transfer each disk and disk filler module to the SAME SLOT LOCATION that it
occupied in faulted DAE.
Removing a power/cooling module

Refer to Figure 8 on page 13, which shows the AC module, while performing the
procedure that follows.
Procedure
2. Press the orange handle button to release the module.
3. Pull the latch outward and remove the power/cooling module from its slot.
Figure 8 Removing an AC power/cooling module
CL4575
Installing a power/cooling module

Refer to Figure 9 on page 14, which shows the AC module, while performing the
procedure that follows.
Procedure
1. Gently insert the power/cooling module into the enclosure, being sure that the
module is completely seated.
2. Press the latch in to secure the power/cooling module.
An audible click indicates that the latch is secure.
Transferring components from the faulted DAE to the replacement DAE 13
Page 18 of 28
Figure 9 Installing an AC power/cooling module
CL4576
Removing an LCC
Procedure
NOTICE
When removing an LCC, in addition to holding the latches, be prepared to support the
LCC to avoid dropping it.
2. Locate the orange handle buttons on the LCC handles.

3. Press the orange handle buttons to release the LCC, pull the latches outward, and
remove the LCC from its slot.
4. Place the LCC on a clean, static-free surface.
Figure 10 Removing an LCC
CL4577
Page 19 of 28
Installing an LCC
Procedure
2. Pull out the latches on the LCC and make sure they stay in the open position.
3. Align the LCC with the slot and gently push the LCC straight into the slot, being sure
the LCC is completely seated in the enclosure.
4. Press the latches to secure the LCC.
Figure 11 Installing an LCC
CL4578
Transferring disks and disk filler modules

Starting with the disk or disk filler module in slot 0, transfer disks and any disk filler
modules one at a time from the faulted enclosure to the replacement enclosure.
NOTICE
Make sure to transfer the disks and any disk filler modules to the same slots in the
replacement enclosure that they occupied in the faulted enclosure. Installing disks out of
their original order results in data unavailability, and possible data loss.
Removing a disk
Procedure
2. Note the number of the slot containing the disk that you are transferring.
3. Push down on the disk's orange release button to release the disk's latch.
4. Pull the latch and slowly pull the disk from its slot, and place it on a static-free
surface.
Page 20 of 28
Figure 12 Removing a disk
CL4583
Installing a disk
Procedure
1. Attach an ESD wristband to your wrist and the enclosure in which you are installing
the disk.
2. Align the disk with the guides in the slot.
3. With the disk carrier latch fully open, gently push the disk into the slot.
The latch begins to rotate downward when its tabs meet the enclosure.
4. Push on the orange latch tab until the disk is seated in the slot.
5. Push the handle down to engage the latch.
6. Remove and store the ESD wristband.
Figure 13 Installing a disk
k
10
k B
10
0G
30
B
0G
30
S
S SA
SA
CL4720
Removing a disk filler module

Page 21 of 28
Procedure
1. Insert your finger into the cutout on the bottom of the disk filler module.
2. With your thumb push the release latch on the top of the disk filler module down, and
pull the disk filler module out of the slot.
Figure 14 Removing a disk filler module
1 2
CL5278
Installing a disk filler module

Procedure
1. Insert your finger into the cutout on the bottom of the disk filler module.
2. With your thumb on the top of the disk filler module push the disk filler module into
the slot until it clicks into place.
Figure 15 Installing a disk filler module
1 2
CL5279
Page 22 of 28
Attaching DAE power cable to each power supply/cooling module

On each power/cooling module in the DAE, perform appropriate procedure for the AC or
DC powered DAE.
Procedure
l On an AC power/cooling module, disconnect the AC power cable from the power/
cooling module:
a. Plug the power cable into the connector on the power/cooling module
Figure 16 Attaching power cable
b. Attach the retention bail (strain relief) to the base of the power cable.
The retention bail prevents the power cable from pulling out of the connection.
Figure 17 Securing a power cable with the retention bail
CL4591
Page 23 of 28
l On a DC power/cooling module, push the power cable plug into the connector until it
snaps in place.
Connecting the back-end bus to the DAE

Following the cable labels on the SAS cables, reconnect the cables to the DAE LCCs ports.
Procedure
1. On LCC A, plug the SAS cable into port A.
2. On LCC A, plug the SAS cable into port B, if present.
3. On LCC B, plug the SAS cable into port A.
4. On LCC B, plug the SAS cable into port B, if present.
5. Reconnect the power cords to each SP assembly in the DPE following the attached
labels.
Installing the front bezel

Procedure
1. Align the bezel with the enclosure.
2. Gently push the bezel into place on the cabinet until it latches.
3. If the bezel has a key lock, lock the bezel with the provided key.
Figure 18 Installing the bezel
CL5262
Verifying the status of the replacement DAE

Procedure
1. Verify that the DAE power LED is lit.
2. Verify that no amber fault LEDs on the DAE are lit:
l LCC fault LED - one per LCC.
Connecting the back-end bus to the DAE 19
Page 24 of 28
Figure 19 LCC fault LED
l Power/cooling module fault LED - one per module.

Figure 20 Power/cooling module fault LED
l Disk fault LED - one per disk

Figure 21 Disk fault LED
CL4589
3. If an LCC, power/cooling module, or disk displays a fault LED, try re-seating the
component.
Verifying the operation of the 25-drive DAE

Verify that the new 25-drive DAE is recognized by your system, and operating correctly
using the procedure that follows.
Procedure
1. In Unisphere, select System View.
2. On the Summary page, confirm that the system status is OK.
3. Select the Enclosures page.
4. Verify that the 25-drive DAE appears with OK status in the enclosure view.
Page 25 of 28
Select the 25-drive DAE in the Enclosure drop-down menu and select the Front view of
the enclosure. Locate the new DAE shown in this enclosure view.
Figure 22 Replacement DAE location - example
If the system health monitor shows the part as faulted, contact your service provider.
Returning a faulted part

We appreciate the return of defective material within 5 business days (for US returns). For
International customers, please return defective material within 5-10 business days. All
instructions and material required to return your defective part were supplied with your
good part shipment.
Procedure
1. Package the faulted part in the shipping box that contained the replacement part, and
seal the box.
2. Ship the failed part to your service provider as described in the instructions that were
included with the replacement part.
3. (Optional) For more information about returning customer-replaceable parts, from
Unisphere, click Support > Replace Disk Drives, Power Supplies, and Other Parts >
Return a Part to display the part return instructions.
If your screen does not show the Return a Part option, contact your service provider
for instructions on what to do next.
Returning a faulted part 21
Page 26 of 28
Copyright © 2016 EMC Corporation. All rights reserved. Published in the USA.
Published May, 2016
EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without
notice.
The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with
respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a
particular purpose. Use, copying, and distribution of any EMC software described in this publication requires an applicable software
license.
EMC², EMC, and the EMC logo are registered trademarks or trademarks of EMC Corporation in the United States and other countries.
All other trademarks used herein are the property of their respective owners.
For the most up-to-date regulatory document for your product line, go to EMC Online Support (https://support.emc.com).
Page 27 of 28
Page 28 of 28

Dell EMC Unity - FRU Procedures - Replacing 25 Drive DAE-1

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Dell EMC UNITY ™ SolVe Generator

Solution for Validating your engagement

Replacing 25 Disk DAE

Generated: 10:02 > março 5, 2020

Publication Date: March, 2020

EMC Confidential Information version: 1.0.5.36

Replacing a faulted 25-drive DAE........................................................................................5

EMC Confidential Information version: 1.0.5.36

Read, understand, and perform these tasks

528178: This notification is to alert you of the following technical advisory:

EMC Confidential Information version: 1.0.5.36

EMC Confidential Information version: 1.0.5.36

Replacing a faulted 25-drive DAE

Before you start

Addresses practices not related to personal injury.

Presents information that is important, but not hazard-related.

Handling replaceable units

Avoiding electrostatic discharge (ESD) damage

Handling replaceable units 3

Emergency procedures (without an ESD kit)

Hardware acclimation times

Table 1 Hardware acclimation times (systems and components)

…then let the system or

Nominal Nominal Nominal 68-72°F (20-22°C) 0-1 hour

Cold Dry <86°F (30°C) 4 hours

Cold Damp <86°F (30°C) 4 hours

Hot Dry <86°F (30°C) 4 hours

Hot Humid <86°F (30°C) 4 hours

Table 1 Hardware acclimation times (systems and components) (continued)

…then let the system or

Humid <86°F (30°C) 16 hours

Unknown <86°F (30°C) 16 hours

Removing, installing, or storing replaceable units

Handling replaceable units 5

Your storage system is designed to be powered on continuously. Most components are

Standard touch point colors

Table 2 Standard touch point colors

Touch point color Description

Some tasks may require additional steps.

Table 2 Standard touch point colors (continued)

Touch point color Description

Shutting down the enclosure

The shutdown process may take 10 to 20 minutes to complete. During shutdown,

Shutting down the enclosure 7

Replacing the faulted 25-drive DAE

l On a DC power/cooling module, pinch the spring releases on each side of the

Removing the front bezel

Refer to Figure 3 on page 9 while performing the procedure that follows.

Removing the DAE from the cabinet

Removing the front bezel 9

Figure 5 Sliding the enclosure out of the cabinet

Installing the DAE on the rails

Transferring components from the faulted DAE to the replacement DAE

l When transferring the power/cooling modules and LCCs:

Removing a power/cooling module

Installing a power/cooling module

Transferring components from the faulted DAE to the replacement DAE 13

Figure 9 Installing an AC power/cooling module

2. Locate the orange handle buttons on the LCC handles.

Transferring disks and disk filler modules

Transferring components from the faulted DAE to the replacement DAE 15

Figure 12 Removing a disk

Removing a disk filler module