AIDETH 6 STEPS TO A SUPERIOR PATIENT EXPERIENCE ACKNOWLEDGE INTRODUCE DURATION EXPLANATION THANK HAND HYGIENE tH >— ACKNOWLEDGE Eyes up, phones down, Greet and smile with the 10-5 rule. Don't make people wait for you to acknowledge them. INTRODUCE Introduce yourself and tell them what you do, Escort people where they need to go rather than pointing or giving directions, DURATION Give patients an ideo of how long an exam or procedure will take, Inform of delays ond keep updated. Always give a fime you can controll EXPLANATION Explain what you're doing and who to contact for assistance. Ask if they have questions. Listen! THANK Thank people for the honor of serving them, Ask if there is anything else you need to discuss HAND HYGIENE : Gel in, ge! oul — m view of patients!