Unit Code: - BSBSUS401

Unit Name: - Implement and monitor

environmentally sustainable work practices
written test

BSBSUS401 Implement and monitor environmentally sustainable work practices

Assessment 1: Written Test

Your Task:
Read each statement carefully.
You need to complete all the tasks and be able to answer all the questions
correctly.

Q 1 Explain the importance of environmentally sustainable work practices.

Answer
Environmentally sustainable workplaces are those that seek to protect the environment, to
conserve precious natural resources and to minimize damage both internally and externally to
the business.
Reduce the average sick days per employee. Reduce sick leave costs. Improved productivity.
Increase job satisfaction.
The aim of environmentally sustainable work practices is to reduce the overall environmental
impact or ecological footprint cause by workplace which is important because it
enhancesReducing use of material resources, waste & environmental degradationReducing
pollution of air, earth and water in material sourcing & manufacturing, during construction and
over the life cycle of the buildingReducing damage to natural systems & bio-diversityEfficient
energy, water & resourcesProviding high quality & healthy productive spaces, utilizing
elements such as natural light and responsive heating/cooling measures
Q 2 Which legislation governs the environment at Federal Level? What does this cover?
Answer
Environment Protection and Biodiversity Conservation Act 1999. The EPBC Act provides legal
framework to protect and manage nationally and internationally important flora, fauna,
ecological communities and heritage places defined in the Act as matters of national
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KHUSHWANT SINGH DC5291 GROUP- B

 Unit Code: - BSBSUS401
Unit Name: - Implement and monitor
environmentally sustainable work practices
written test
environmental significance. This covers collection of laws, regulations, agreements and
common law that governs how humans interact with their environment. The purpose of
environmental law is to protect the environment and create rules for how people can use
natural resources. The purpose of environmental law is to protect and preserve the
environment. There are two main subjects of environmental laws, control of pollution, and the
conservation and management of land. Both sections of environmental law protect land, air,
water, and soil
Q 3 Which authorities govern environmental practices at state and territory levels?
Answer
State and territory legislation
The key environmental legislation for each state and territory are as follows:
Australian Capital Territory. The Environmental Protection Act 1997 (Australian Capital
Territory).
Northern Territory. The Waste Management and Pollution Control Act 1998 (Northern
Territory) and Environmental Assessment Act 1982 (Northern Territory).
New South Wales. The Protection of the Environment Operations Act 1997 (New South Wales).
Queensland. The Environmental Protection Act 1994 (Queensland).
South Australia. The Environment Protection Act 1993 (South Australia).
Tasmania. The Environmental Management and Pollution Control Act 1994 (Tasmania).
Victoria. The Environment Protection Act 1970 (Victoria).
Western Australia. The Environmental Protection Act 1986 (Western Australia) (Western
Australian EP Act).

Q 4 What is the Green Globe Program?

Answer
The Green Globe Software is a regional environmental and social sustainability programmer for
the travel and tourism industry. Works with customers, businesses and societies to create a
sustainable industry through the introduction of the Agenda

KHUSHWANT SINGH DC5291 GROUP- B

 Unit Code: - BSBSUS401
Unit Name: - Implement and monitor
environmentally sustainable work practices
written test
Q 5 Restaurant and Caterers Association of Australia has developed their own program, called
Green Table Australia. What does this program require from its participants?
The program requires participants to already be utilizing and/or commit to making changes
within their business to support environmentally sustainable products and practices. Businesses
are required to submit an application form, and if requested provide further evidence of their
commitment to:• Recycling all paper material, glass and metal;• Sending food waste to
compost or green waste;• Using appropriate stock management techniques to reduce waste in
general;• Using natural gas to run stoves and ovens (where gas is used); or using a minimum
of20 per cent green electricity or offsetting a minimum of 20 per cent green electricity;•
Replacing all light fittings with energy efficient globes
Q 6 What type of information could you obtain from the Sustainable Tourism Cooperative
Research
Centre (STCRC)?

7. Give a description for each analysis tool:

Audits – assess certain behaviors or practices over a given time span
• Benchmarking – comparing the business, performance against available sets of criteria that
can reflect industry standards

• Checklists – simple approach for identifying progress against key elements of a task or process
that have already been
• Environment risk register – listing potential environmental hazards in work area can be part
of risk assessment strategy, apply risk management protocols to determine appropriate control
mechanisms
• Performance reporting-reports of actual performance against KPIS, benchmarks or other
criteria are used during executive meeting to decide on actions for staff.
• Quality assurance systems- ISO accreditation refers to common standards defined by the
international organisation and measures business performance and compliance with external
quality system

KHUSHWANT SINGH DC5291 GROUP- B

 Unit Code: - BSBSUS401
Unit Name: - Implement and monitor
environmentally sustainable work practices
written test
•Training register – training matrices used to monitor overall raining goals and adjust
budgets<viewed on 15.02.2018 Implement and monitor environmentally sustainable work
practices
Q 8 List 4 potential sources of information on efficiency:
ANSWER
1Organisational specifications.
2) Regulatory sources.
3) Relevant stakeholders.
4) Use of resources

9. Give a description for each of the aspects you should consider when communicating about
environmental sustainability:
WHO – Who are you communicating with, informed in a group meeting or written memo and
what level of language.•
WHAT – What is the purpose of the message you are sending•
HOW – How should you send the message, what equipment needed
•WHERE – Where is the location
•WHY – What is in it for them, explain the need to change and the bene
Q 10 Which factors would you need to analyses to measure the efficacy of the following
resources?
Answer
• Energy- Gas and electricity used by the business in heating and cooling, hot water heating,
lighting, air conditioning, running office equipment and commercial equipment such stoves.
• Goods- Review the goods used in your products and services. Consider transport and water
and energy use in their production.
• Packaging- Consider how much packaging is used in both supplies delivered to the
organisation and products shipped out of the orgenisation.

KHUSHWANT SINGH DC5291 GROUP- B

 Unit Code: - BSBSUS401
Unit Name: - Implement and monitor
environmentally sustainable work practices
written test
• Paper- Check total paper used in office procedures, backing up, printing, and communicating
invoices will show the cost to the business.
• Transport- Review the transport used in providing services, sending products, travel by
employee.

• Waste- Waste can be paper based recyclable, commingled recyclable, food waste, general
waste.

• Water- Used for cleaning, laundering toilets, showers, gardening washing vehicles.

Q 11. What are the efficiency ratings for appliances using water and/or energy? How do these
work?
Answer
Energy rating is simply a way to calculate and demonstrate how energy-efficient an appliance is,
based on how much energy it uses. The energy ratings are working on the star system. The
more stars, the more energy / gas / water-efficient the appliance is. If you equate two devices
with the same stars, look at the numbers on the energy rating tab. The lower the numbers, the
greater the sum of energy / money you save
The water quality rating label displays the efficiency rating in the blue band at the top of the
label and can range between 1 and 6 stars. The more stars, the more water-efficient the
appliance, the less water it will use, and the less water you'll pay for.
Q12 List 6 areas the World Travel and Tourism Council (WTTC) Green Globe Program
recommends
that accommodation operations should address:
answer
1. Freshwater and wastewater control
2. Building design
3. Energy conservation
4. Land use

KHUSHWANT SINGH DC5291 GROUP- B

 Unit Code: - BSBSUS401
Unit Name: - Implement and monitor
environmentally sustainable work practices
written test
5. Hazardous substances
6. Waste management

Q 13. Provide an example for each of the following types of impact on the environment:
Answer
For example, the increase in ambient air SO2 due to stack emissions may be deposited on land
as SO4 and cause acidic soils. Another example of indirect impact is the decline in water quality
due to an increase in the temperature of water bodies receiving cooling water discharge from
the nearby industry.

Q 14. Provide 5 suggestions for how an organisation could make improvements to water
usage:
Answer
1. Organization- institute appropriate purchasing policies for equipment
use construction materials with low requirements
use rain water tanks
2. housekeeping – install tap flow controls
use sensor or push button
modify cleaning processes to use less water

3. kitchen- thaw food in the refrigerator

rinse food in a plugged
run dishwashing cycles with a full load only
4. restaurant- assess the amount of fabric napery required
thaw food in the refrigerator
run dishwashing cycles with a full load only
5. office – turn off equipment fully at the end of the day
buy energy efficient machines
adjust the air conditioning temperature

KHUSHWANT SINGH DC5291 GROUP- B

 Unit Code: - BSBSUS401
Unit Name: - Implement and monitor
environmentally sustainable work practices
written test
15. Provide 4 examples of renewable energy:
Answer
Solar energy
Solar power is one of the most common forms of renewable energy. Solar energy comes from
the sun, which provides the energy we need to live on our entire world. Using solar panels, we
can generate energy directly from sunlight.
Power of the wind
Wind is another type of renewable energy that we interact with every day. When you feel the
wind, you actually feel the air shifting from place to place due to the irregular heating of the
Earth 's surface.
Hydropower
We can generate renewable energy from moving water just as much as we can from moving air.
Energy is generated by moving water through a turbine, spinning it to produce electricity.
Biomass
Biomass energy refers to any energy produced from recently living organic matter like plants or
animals.
Q 16. Suggest 5 actions to improve energy usage in an organisation:
Answer
1. Switch off artificial lights and use natural light
Artificial lights consume power – natural light is free. So, limit the use of artificial lighting to the
dark areas in the workplace that are out of the sun’s reach.
2.  Choose energy efficient light bulbs
Less energy spent means less money wasted on electricity bills. 
3. Buy energy efficient devices
Energy efficient devices may cost more upfront but they’re going to consume less, saving you
more money in the long run. 
4. Switch off equipment when not in use

KHUSHWANT SINGH DC5291 GROUP- B

 Unit Code: - BSBSUS401
Unit Name: - Implement and monitor
environmentally sustainable work practices
written test
Just like with lights, make sure that you switch off and plug out all equipment when not in use.
5. Control your heating and cooling
Cutting down on air conditioning could mean significant savings for you. 

Q 17. What are the likely impacts from waste on the environment?
Answer
Waste disposal has major environmental effects and can cause serious problems. Resorts are
good examples for studying environmental impacts, as they often cover all aspects of TH&E
with bars, restaurants, guest room, tour sails and on site.

Q 18. List the 4 most common causes of waste in the TH&E industry:
Answer

 Freshwater and waste water control

 Energy conservation
 Waste management
 Land use
Q 19. List 8 policies that could be implemented in an organisation to reduce waste effectively
in all of
its operations:
answer

 Compost. Organic waste is typically the heaviest portion of the waste stream. ...

 Audit your facility. ...
 Reduce packaging. ...
 Eliminate bottled water. ...
 Give food waste to pigs. ...
 Go paperless. ...
 Measure it. ...
 Collect e-waste every day.

KHUSHWANT SINGH DC5291 GROUP- B

 Unit Code: - BSBSUS401
Unit Name: - Implement and monitor
environmentally sustainable work practices
written test

Q 20. List 6 hazardous substances that are found commonly in TH&E businesses:
Answer
1. Cleaning products
2. Office products
3. Pool chemicals
4. Gardening chemicals
5. Asbestos
6. Paint and varnish

Q 21. List 6 examples for improving land use and building design to reduce energy
consumption and
enhance sustainability:
answer

 Use recycled building products

 Insulate the building to save on heating and cooling costs
 Design the building to take advantage of natural light and air circulation
 Use timber from sustainable forests
 Use natural or recycled products for insulation
 Double glaze windows to reduce heat loss
Q 22. List the 4 steps to initiate an Environmental Management Plan:
Answer
Step 1 Creating a Green Team
Step 2 Identifying Current Consumption
Step 3 Comparing Current Consumption to Best Practice examples
Step 4 Setting Targets for Improvement

KHUSHWANT SINGH DC5291 GROUP- B

 Unit Code: - BSBSUS401
Unit Name: - Implement and monitor
environmentally sustainable work practices
written test
Q 23. Who should be involved in a “Green Team”? What are the key principles to make a
Green team a successful one?
Answer
General Manager, Executive Housekeeper, maintenance Manager, a Human Resources
representative and selected floor staff are involved in a Green Team.
Invite the most passionate employees. Teams work best when members are passionate about
their mission. ...
Create a well-rounded team. ...
Establish goals early on. ...
Create protocols. ...
Prepare to implement the team's recommendations.
Q 24 List 4 examples of processes which you could use to identify current consumption of
energy,
gas or water?
Answer
1. Monitor your daily usage by taking readings from your meter.
2. Get a smart meter so you can monitor it from the display.
3. Check your latest energy bill – it should have your monthly consumption/use and
your annual estimated usage.
4. report on real-time energy consumption

Q 25. List the procedure to conduct a waste audit in order:

Answer
Have a clear vision and objective
Select the participants and study field
Get the necessary equipment
Sort the collected waste by category

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KHUSHWANT SINGH DC5291 GROUP- B

 Unit Code: - BSBSUS401
Unit Name: - Implement and monitor
environmentally sustainable work practices
written test
Analyze the results and findings.

Q 26. Once energy, water and waste usage have been analyzed, the results should be
compared with
industry standards or best practice models. Provide examples where you could access
information for benchmarks in the T&H industry:
answer
A planned approach to benchmarking helps create a more viable and usable benchmarking
system. The plan should determine the purpose for the benchmarking program and the
intended audience for the program results. It is important to identify the metrics necessary for
communicating the results appropriately and recognizing the data needed to produce those
results. The plan should evaluate the roles of the benchmarking team members, how the data
will be collected, and how the plan will be implemented.
The following steps provide a framework for designing a benchmarking plan:

 Establish the goal for benchmarking

 Secure buy-in from leadership
 Build a benchmarking team
 Identify output metrics
 Identify data inputs
 Select a benchmarking tool
 Determine the collection method
 Consider a data verification process
 Evaluate analysis techniques
 Communicate the plan
 Plan for change
Benchmarking Tools
A wide variety of benchmarking tools are available. Tools vary depending on capabilities and
cost, ranging from simple spreadsheets to custom-designed Web-based tools. The
benchmarking tool selection process is driven by the goals of a benchmarking program.
Outreach & Engaging Partners

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KHUSHWANT SINGH DC5291 GROUP- B

 Unit Code: - BSBSUS401
Unit Name: - Implement and monitor
environmentally sustainable work practices
written test
Outreach, engagement, and communication are key to a successful benchmarking program.
Buy-in and participation from organizational leadership ensures the program receives the
resources it requires and helps others involved see the program as important and worthwhile.
Analyzing and Interpreting Results
Analyzing and interpreting benchmarking results facilitates data-driven decision-making. The
level of analysis will depend on the detail of the data collected. A few basic analysis techniques
include:

Q 27. Efficiency targets should be set following the SMART principle. What does the acronym
SMART
stand for?
Answer
SMART stands for
Specific
Measurable
 Attainable
Realistic/Relevant
Time Bound
Q 28 Provide 4 suggestions for how staff can be actively involved in achieving improved
environmentally sustainable outcomes:
answer
define the company’s long term purpose
spell out the economic case for sustainability
create sustainability knowledge and competence
make every employee a sustainability champion

12

KHUSHWANT SINGH DC5291 GROUP- B

 Unit Code: - BSBSUS401
Unit Name: - Implement and monitor
environmentally sustainable work practices
written test
Q 29. List 5 actions you might take if you observe a staff member acting in a non-compliant
manner:
Answer
1. Maintain your rationality.
2. Place responsibility where it belongs
3. Explain the directive
4. Set reasonable limits
5. Be prepared to enforce your limits

Q 30. Explain how you can use the

following methods for communicating results:
Regular meetings – place feedback on the agenda
Staff room noticeboards – provide pictorial overview and celebrate champions
Executive meetings – provide strategic overview and assist with strategic decisions
Newsletters –highlight success and provide anecdotes
Project management tool reports – all project members can see progress and outcomes
External channels – this could include client and supplier data base with a new bulletin or club
letter via email highlighting achievements made.

Reference – future book page no. 6, 12, 13, 16, 18, 20, 45, study material & attend google
class
https://au.search.yahoo.com/search?
fr=mcafee&type=E211US662G0&p=What+does+using+feedback+provide+team+members+with
%3F

https://www.crisisprevention.com/Blog/Managing-the-Noncompliant-Person

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KHUSHWANT SINGH DC5291 GROUP- B

 Unit Code: - BSBSUS401
Unit Name: - Implement and monitor
environmentally sustainable work practices
written test
https://www.google.com/search?q=.
+List+5+actions+you+might+take+if+you+observe+a+staff+member+acting+in+a+non-
compliant+manner%3A&rlz=1C1CHBD_en-GBAU904AU904&oq=.
+List+5+actions+you+might+take+if+you+observe+a+staff+member+acting+in+a+non-
compliant+manner%3A&aqs=chrome..69i57.945j0j4&sourceid=chrome&ie=UTF-8

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KHUSHWANT SINGH DC5291 GROUP- B