Business Communication

& Ethics
Recap:

 Organizing e mail and memos.

What are memos
Its format
Plan for writing
Informative
Persuasive
Negative

 Understand business report basics, including functions,

organizational strategies, and formats. •
 Develop informal reports, including determining the problem and
purpose, and gathering data.
Overview

 Describe six kinds of informal reports.

• Write information and progress reports.
• create justification/recommendation reports.
• compose feasibility reports.
• Produce minutes of meetings and summaries of longer
publications.
• Adopt an appropriate writing style, be objective, and compose
effective headings.
Summary
of an
Article
Adopting an Appropriate Writing
Style
Being Objective
present both sides of an issue.
separate facts from opinions
 Suppose a supervisor wrote, Our department works harder and
gets less credit than any other department in the company.
A more convincing statement might be, Our productivity has
increased 6 percent over the past year, and I’m proud of the
extra effort my employees are making.
Be sensitive and moderate in your choice of language
Don’t exaggerate. Instead of saying most people think . . ., it might
be more accurate to say Some people think . . . . Better yet, use
specific figures such as Sixty percent of employees agree . . . .
Being Objective

 Cite sources
 Tell your readers where the information came from. For
example, In a telephone interview on October 15, Blake
Spence, director of transportation, said . . . OR: The Wall Street
Journal (August 10, p. 40) reports that . . .
To summaries:
 In this lecture we discussed six common types of informal business reports:
Informational reports generally provide data only.
 justification/recommendation and feasibility reports are analytical in that they
also evaluate the information, draw conclusions, and make recommendations.
 Moreover we discussed five formats for reports.
 This lecture presented several key model documents illustrating the many kinds of
reports and their formats.
 You also learned how to choose the appropriate report writing style and create
effective heading.
 Longer, more formal reports are necessary for major investigations and research.
these reports and proposals, along with research methods, are presented in next
lecture.
Any Question ????