Graham Moore Emotional Intelligence - Presentation For Bangladesh SHRM Feb 0114

Emotional Intelligence
for
HR Professionals
Presented by
Graham Moore
Saturday, February 1, 2014

What is
Emotional Intelligence ?

What is
Why it’s important for you

What is
Why it’s important for you
Strategies YOU can implement

as an HR professional in
Bangladesh

Let’s talk about
emotions.....

Emotions are key factors in
determining our success

Careers

Careers
Relationships

Careers
Relationships Health &

well being

Emotions play a large role in our
outward displays and
behaviours, they help define -
and they are reflected in -…
Our tone of voice
Our body language
Our facial expressions

Emotional
Intelligence

Emotional
Intelligence
Dealing effectively with

our own emotions
and the emotions of others

Emotional
Intelligence

The skill of perceiving and
understanding one’s own emotions
1 Emotional
Self Awareness
1
Emotional
Self Awareness
Outcomes
Understand the impact of your feelings
Greater Self-Awareness
1 Emotional
Self Awareness
2 Emotional
Expression
The skill of expressing your own

emotions effectively

2 Emotional
Expression

2 Emotional
Expression
HR Outcomes
Create greater understanding among
colleagues about yourself
Create trust, genuineness

The skill of perceiving and
understanding the emotions of
others
3 Emotional Awareness
of Others

of Others

HR Outcomes
of Others

HR Outcomes
Create rapport
of Others

HR Outcomes
Create rapport
Engage, respond, motivate and
connect with others
of Others

HR Outcomes
Create rapport
Engage, respond, motivate and
connect with others
Staff will see you as being more
approachable respond, motivate and
of Others

4 Emotional
Reasoning
The skill of utilizing emotional

information in problem solving and
decision-making

4 Emotional
Reasoning

4 Emotional
Reasoning
HR Outcomes
Enhanced decision-making
Greater buy-in from staff

4 Emotional
Reasoning

Emotional
5 Self Management

Emotional
5 Self Management

5 Emotional
Self Management
The skill of effectively managing
your own emotions

5 Emotional
Self Management

5 Emotional
Self Management
HR Outcomes
Improved job satisfaction and
engagement
Improved ability to cope
5 Emotional
Self Management

5 Emotional
Self Management
HR Outcomes
Others will see you as calm, in
You will be ‘liked’ more by others

The skill of influencing the moods
and emotions of others
6 Emotional Management
of Others
of Others
of Others

HR Outcomes
Generate better outcomes
Positive and satisfying relationships with
others
Others will genuinely enjoy interacting
with you
Staff will see that you ‘care’ about them
of Others
of Others
The capacity to generate a positive
and satisfying work environment
of Others
7 Emotional
Control

7 Emotional
Control

7 Emotional
Control
The skill of effectively controlling

strong emotional experience and
associated behaviours

7 Emotional
Control

7 Emotional
Control
HR Outcomes
The capacity to think clearly in
stressful situations.
The capacity to deal effectively with

situations that cause strong emotions.

Why would you want to
increase the level of
in your workplace ?

The workplace is not an ‘emotion free
zone’ - people behave the way they do at
work because of the way they feel rather
than on rationality alone
Employees want their co-workers and

leaders to perceive, express, understand
and manage emotions in the workplace in
a professional and educated manner
People are looking for ways of managing

their own and others emotions more
effectively at work – e.g. stress management
Improves the quality of interpersonal
relationships
People are looking for ways of managing

their own and others emotions more
effectively at work – e.g. stress
management
It is thought to account for various

aspects of performance not accounted for
by IQ or personality
Leads to increases in performance and

success
GENOS EI assessment scores on the test
are positively related to various indicators
of workplace performance including:
salary
number of promotions
subordinate ratings of effectiveness
and
leadership success
Recruitment

Recruitment
Research has shown that where the

recruitment process has involved an EI
assessment, those with a higher level of
EI were retained longer on average than
those with a low level of EI.

Greater engagement
Commitment
Loyalty
Increased productivity
Reduced stress
Open communication
More innovation
puts
People First !

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Emotional Intelligence

Saturday, February 1, 2014

Saturday, February 1, 2014

Why it’s important for you

Saturday, February 1, 2014

Why it’s important for you

Strategies YOU can implement

Saturday, February 1, 2014

Saturday, February 1, 2014

Saturday, February 1, 2014

Saturday, February 1, 2014

Saturday, February 1, 2014

Relationships Health &

Saturday, February 1, 2014

Saturday, February 1, 2014

Saturday, February 1, 2014

Dealing effectively with

Saturday, February 1, 2014

Saturday, February 1, 2014

Understand the impact of your feelings

The skill of expressing your own

Saturday, February 1, 2014

Saturday, February 1, 2014

Create trust, genuineness

Saturday, February 1, 2014

Saturday, February 1, 2014

Saturday, February 1, 2014

Saturday, February 1, 2014

Saturday, February 1, 2014

Saturday, February 1, 2014

Saturday, February 1, 2014

The skill of utilizing emotional

Saturday, February 1, 2014

Saturday, February 1, 2014

Saturday, February 1, 2014

Saturday, February 1, 2014

Saturday, February 1, 2014

Saturday, February 1, 2014

Saturday, February 1, 2014

Saturday, February 1, 2014

Saturday, February 1, 2014

You will be ‘liked’ more by others

Saturday, February 1, 2014

Saturday, February 1, 2014

The skill of effectively controlling

Saturday, February 1, 2014

Saturday, February 1, 2014

The capacity to deal effectively with

Saturday, February 1, 2014

Saturday, February 1, 2014

Employees want their co-workers and

People are looking for ways of managing

People are looking for ways of managing

It is thought to account for various

Leads to increases in performance and

subordinate ratings of effectiveness

Saturday, February 1, 2014

Research has shown that where the

Saturday, February 1, 2014

Saturday, February 1, 2014

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