RESUME

Md. Shakil Akhter

Cell No: 01819210152
E-Mail# Shakil060909@gmail.com

Career Objective
To work in the challenging position that utilizes my professional abilities and personal qualities
and to work for an organization that maintains high standards in management as well as evaluates
people with experiences, performance and good education.

Generic Traits
Excellent presentation and interpersonal skill.
Ability to think critically and creatively.

Present Status:
Working as “Corporate Associate” of Bashundhara Group( Cement Sector-King Brand Cement)
and Barger Paints Bangladesh Ltd.
● Start Date: 25th June, 2020
● Area: Rajshahi Metro

Experience: 01
Taken VSS from Robi Axiata Ltd as Manager, Customer Experience Department, Market Operation
Division on 01.02.2020. Lastly I served as Manager, Customer Experience Department, Market
Operation Division and worked as Center Manger for Nine years.
● Customer Care Executive- till 2005 to 2008
● Senior Executive-2008 to 2009
● Specialist of Market Operation Division till 2009 to 20012
● Manager Market Operation Division till 2012 to 2020

Areas of Responsibility:
(a) Strategic Role:
Facilitating and Expanding Regional Service to door step by motivating Robi Sheba(WIC), Robi
Sheba points and Service Points.

(b) Key Responsibilities

● Delighting Customers by ensuring excellence in service
● Managing Robi Flagship Service center, Service Points in the Region
● Planning footfall increase of the WIC
● Making business development plan to increase sale of WIC as well as to increase revenue
of the region
● Corporate Sales Generation
● Look after Trade Marketing activities
 Experience: 02
Acting Area Manager/Area Sales Manager for One Year (January,2013 to February,2014) in
Rangpur Metro, Dinajpur, Kurigram and Thakurgaon area.

Key Responsibilities as AM/ASM

● Ensuring and Following up the Business Growth in the Area

● Managing distributors to increase company sales in that area
● Ensuring Distributor sales of SIM, Card and Load
● Controlling and Monitoring Distributor and Retail Stock
● Closely Monitoring of Field Force to Ensure their Daily and Monthly Target
● Analysis of Distributors ROI
● Making up Area demarcation and Route planning
● Planning SQ wise sales target of the area
● Analysis of Day to day and monthly target and set up new target for next month
● Field force Contribution analysis and set individual target
● Look after all Trade marketing activities in the area and Ensures Visibility of Robi in
the area
● Organizing various Demand generating program and Event management
Special Note:
My designation is Center Manager but my job is not limited in the centers. I have to take care of the
retailers, have to visit them to provide training of service and revenue growth, have to work with Trade
Marketing team for demand generating works, corporate lead generation and nursing them, have to work
out with core sales people for different activities, Dealer management and so on.

Experience: 03
Wintel( BD) Ltd, Dhaka
Sales Executive till May 2004 to November, 2004

Experience: 04
Akij Compurter Ltd, Rajshahi
Sales and Marketing Executive
Duration-October 2002 to April 2004

Experience: 05
Hoplun(BD) Ltd. DEPZ, Dhaka
Merchandizing Assistant till February 2002 to September, 2002

Training and Workshop:

● Training on “Customer Service Excellence Training” organized Axiata (BD) Ltd. at

Dhaka on August 23, 2009
● Leadership training organized by the company on 25 dec,2008
● Skill development training organized by the company 20January, 2009
● SAP training for three days organized by the company on 23-25th march 2008
● Negotiation Skill training organized by the company on 28th oct,2010
● Business Etiquette training organized by the company on 20th Feb,2010
 Education:
● MBA: Department of Marketing.
University of Rajshahi
Passing Year-2000, Result- CGPA. (3.26)
● BBS (Hon’s): Department of Marketing
University of Rajshahi
Result- Second Class, Passing Year-1998
● HSC: (Science)
New Govt. Degree College, Rajshahi
Result-2nd Division. , Passing Year-1992
● SSC: (Science)
Seroil Govt High School, Rajshahi
Result-First Division, Passing Year-1990

Computing Skill
● SAP (Operation)
● MS Word; MS Excel; Power Point; Internet

Language Proficiency
Good command both spoken and written in Bangla and English.

Extra Curricular Activities:

● Professional Rock Singer
● Lead Vocal of Robi Band( A Corporate Band of RobiAxiata Ltd)
● Member of Robi Cricket and Football team
Personal Information
Full Name : Md. Shakil Akhter
Fathers Name : Late Bahaj Uddin Talukder
Mothers Name : Late Rahima Khatun
Date of Birth : 12-10-1974
Nationality : Bangladeshi
Marital Status : Married
References: