DECISION MAKING

1.Amit Khanna, born on 5th june, 1973 has done his post-graduation in Marketing Management with
first class. He has secured 50 % marks in the written Test. He has been working in an organisation as a
Marketing Officer for the last four years.
A. be a graduate with at least 50 % marks.
B. have secured atleast 40 % marks in the written test.
C. not be less than 24 years and more than 29 years as on 10th October, 1997.
D. should have work experience of at least two years as an officer.
E. fulfils all other criteria except at (4) above but has a diploma in Marketing Management, his/her
case is to be referred to General Manager, Marketing.
F. fulfils all other criteria except at (3) above but has worked as Maketting Officer at least for three
years, his/her case is to be referred to Director, Marketing.
Answer: Option A
Explanation:
All conditions of eligibility are satisfied.

2. Rohit Verma, has been working in an organisation as officer for the last ten years. His date of birth is
17th February, 1964. He has secured 60% marks in the degree examination and 40% marks in the
written test.
A. be a graduate with at least 50 % marks.
B. have secured atleast 40 % marks in the written test.
C. not be less than 24 years and more than 29 years as on 10th October, 1997.
D. should have work experience of at least two years as an officer.
E. fulfils all other criteria except at (4) above but has a diploma in Marketing Management, his/her
case is to be referred to General Manager, Marketing.
F. fulfils all other criteria except at (3) above but has worked as Maketting Officer at least for three
years, his/her case is to be referred to Director, Marketing.
Answer: Option C
Explanation:
Condition (3) is violated but it can be waived by condition (6), which is missing.

3. Manju sharma is a first class graduate and has done a diploma in Marketing Management. She has
secured 50% marks in the written test. She was 23 years old as on 5th September, 1996.
A. be a graduate with at least 50 % marks.
B. have secured atleast 40 % marks in the written test.
C. not be less than 24 years and more than 29 years as on 10th October, 1997.
 D. should have work experience of at least two years as an officer.
E. fulfils all other criteria except at (4) above but has a diploma in Marketing Management, his/her
case is to be referred to General Manager, Marketing.
F. fulfils all other criteria except at (3) above but has worked as Maketting Officer at least for three
years, his/her case is to be referred to Director, Marketing.
Answer: Option D
Explanation:
The candidate satisfies all conditions except (4). But he fulfils condition (5) : (4) is waived

4. Nitin Narang was born on 25th August, 1975. He has secured 60% and 50% marks in graduation and in
the written test, respectively. He has been working in an organisation as Officer for the last four years.
A. be a graduate with at least 50 % marks.
B. have secured atleast 40 % marks in the written test.
C. not be less than 24 years and more than 29 years as on 10th October, 1997.
D. should have work experience of at least two years as an officer.
E. fulfils all other criteria except at (4) above but has a diploma in Marketing Management, his/her
case is to be referred to General Manager, Marketing.
F. fulfils all other criteria except at (3) above but has worked as Maketting Officer at least for three
years, his/her case is to be referred to Director, Marketing.
Answer: Option E
Explanation:
The candidate satisfies condition (6) instead of condition (3).

5. Suman Malhotra is a graduate with first class and has secured 60% marks in the written test. She has
been working as an Officer for the last three years. She was born on 20th May, 1972.
A. be a graduate with at least 50 % marks.
B. have secured atleast 40 % marks in the written test.
C. not be less than 24 years and more than 29 years as on 10th October, 1997.
D. should have work experience of at least two years as an officer.
E. fulfils all other criteria except at (4) above but has a diploma in Marketing Management, his/her
case is to be referred to General Manager, Marketing.
F. fulfils all other criteria except at (3) above but has worked as Maketting Officer at least for three
years, his/her case is to be referred to Director, Marketing.
Answer: Option A
Explanation:
All conditions of eligibility are satisfied.
6. You are a Deputy secretary in a ministry of the government of India where you are dealing with the
appointment of ‘Technical Assistants’ on the basis of a written examination.10 candidates have been
shortlisted for the two posts. Based on their educational and previous work experience you have to
make your recommendation in order to preference. A senior official in the ministry. Who is known to
you asks you to recommend the name of a candidate amongst the first two choices. What will you do?
A. Bring the matter to the knowledge of your immediate superior officer and do as be verbally
directs.
B. Company to the request of the senior officer. Who approached you and recommend the name of
his candidate in the top two despite knowing that he is not among the best two.
C. Examine the profile of all ten candidates and take decision on merits even. If it means that the
candidate Y is eventually selected.
D. See to it that the candidates Y is not selected at all by placing him down in the preference
E. For selecting Best alternative in these type of circumstances you are required to adopt virtue
approach as in these circumstances you must be loyal to take ethical and moral decision
Answer: Option C
Explanation:
Selecting option.(A)would harm your relationship with the senior official while option.(B) is complete
negation of ethics and morality of an officer. Selecting option(D) is also not ethics and so in this case the
best option is to examine the profile of all the candidates and to take decision on the basis of merit. Thus
the correct answer is option (C).

7. You Just go to know that your friend has met with an accident and hearing this you immediately leave
for the accident and hearing stop along with one more friend. In a hurry, you forget to take your license
and helmet. You were flagged down to stop at the traffic intersection by the traffic constable. You will?
A. Dodge the policeman
B. Stop and pay time
C. Stop and reason it out with about the policeman
D. Stop and use references
E. None of these
Answer: Option B
Explanation:
(B) The policeman is doing his duty. So he won’t understand your reason. Also, that could be a wastage
of time. So option(C) is eliminated. Dodging the policeman is making a crime hence it is also not ethical.
Using references is again not an ethical behaviour. Hence the most appropriate option is (B) as you have
done mistake so you have to pay fine for it.

8. You are a team manager, you find that your employee's performance is inappropriate that induces
/creates a stress for you. You should:
A. Explore the reason of inappropriate performance and report to the higher authorities.
 B. Start an incentive mechanism for better Performance.
C. Create an organizational culture in which the employees feel to be concerned
D. Implement special Human resource training for the employees
E. None of these
Answer: Option C
Explanation:
Reporting the reasons to the higher authorities as mentioned on option (A) shows your inability to tackle
the problem while options(B) and (D) do not serve the purpose effectively. For improving employees
performance team managers should create an Organisational culture in which the employees feel to be
concerned as mentioned in option(C). So, Option (C) is the best possible solution to this problem.

9. You are competing with your batch mate for a prestigious award to be decided based on an oral
presentation. Ten minutes are allowed for each presentation. You have been asked by the committee to
finish on time. Your friend however is allowed more than the stipulated time period you would.

A. Lodge a complaint to the chairperson against the discrimination

B. Not listen to any justification from the committee
C. Ask for withdrawal of your name
D. Protest and leave the place.
Answer: Option A
Explanation:
option (B) Would not be moral as everyone has the right to given justification while option.(C) is an
escapist attitude, protesting is correct, but lodging a complaint to the concerned authority will give the
result. Do option (A) Is the best course of action.

10. As a citizen, you have some work with a government department. The officials call you again and
again and without directly asking you sends out feelers for a bribe. You want to get your work done you
would.
A. Give a bribe.
B. Behaves as, If you have not understood the feelers and persist with your application.
C. Go to the higher officer for help and verbally complaining about feelers.
D. Send in a format complaint
Answer: Option C
Explanation:
Option (A) is not correct and ethically not permitted. Option (B) will not solve your problem giving a written
complaint about the feeler as mentioned in Option(D) is logically not correct. So best course of action is to
go to the higher officer for help and verbally Complaining about feelers.
11. You are head of your office. Some media people come to your office and request you brief them
about the pension plan of your office you will
A. Ask the media people to come some other day
B. Immediately accept the offer and brief them
C. Get them turned out of your office
D. Ask them to wait and to consult the officials concerned
Answer: Option D
Explanation:
Here Options (A) and (C) are not appropriate as these are not valid on ethical grounds while option(B) is
also not valid as you are the head of the office and you have to certain important tasks to accomplish in
this case Option (D) would be the best course of action as there are certain officials for each work in
every office. So one has to consult them.

12. While addressing people in an open ground it begins to rain your address is important and you
cannot afford to postpone it what will you do? You Would
A. Ask some one to arrange on umbrella
B. Stop your address for a while
C. Continue the address without bothering the rain
D. Postpone it for day
Answer: Option C
Explanation:
asking some one to arrange an umbrella as mentioned in option (A) will not be appropriate while
options(B) and (D) do not serve the purpose as it is mentioned that it is important and you cannot afford to
postpone it. Here in this case continuing the address without bothering the rain as mentioned in option (C)
will be the best course of action.

13. A group effort of generating alternative ideas that can help a manager to solve a problem is called
A. The Delphi Technique
B. Out of the box thinking
C. The normal group technique
D. Brain Storming
Answer: Option A
Explanation:
The Delphi technique is used in structured communication technique to reach the correct response
through consensus out of the box thinking generates unconventional ideas. Normal group technique is the
decision-making process which prevents the domination of discussion by single person encourage the
more passive group members to participate. In brain storming individuals work done and then groups
were asked to brain storm a list of ideas using procedures that encouraged creativity and discouraged
criticism and evaluation. The scores of the individuals who worked alone were combined averaged and
compared with the scores of the groups. The results indicated that individuals not only produce more
ideas when working alone, but they do this without scarifying quality, one possible explanation is that
people fear they.

14. Errors in decision making occur because we use decision-making heuristics

A. In an Unplanned Manner
B. Haphazardly
C. Beyond the range for which they are intended
D. Without taking care of other aspects
Answer: Option D
Explanation:
Heuristics are simple , efficient rules based on experiences which people often use to form judgements
and make decisions. This usually involve focusing on one aspect of a complex problem and ignoring
others. Although these rules work well under many circumstances they can lead to systematic deviation
from logic or rationally resulting errors in decision making

15. All except one of the following are important strategies that a manager can use to create a more
effective decision-making environment, Which one is not?
A. Encourage others to make Decisions
B. Be ready to try new things
C. Relying solely upon himself/herself
D. Recognize the importance of quality information
Answer: Option C
Explanation:
To get effective decision-making environment, Manager should encourage others to make decisions as
well as should recognize the importance of quality information. The manager is also expected to try new
things to improvise the outcome of a decision. So manager should encourage for the participative/
Democratic process of decision making rather relying solely up on himself/herself.