SAURABH KUMAR

KIVA
OLD-AGE SERVICES APPLICATION

IDEATED AND DESIGNED BY

SAURABH KUMAR

OVERVIEW

WH AT IS KIVA ?

Kiva, an application that books services for old-age people who need assistance in medical, home, and fixing up the day-to-day task.

It provides personal assistance in doing day-to-day tasks and books everything with the safety and comfort of their home.

It can also be used by sons or daughters of old-age people who find less space for assisting their parents in day-today work and book services

for them.

T ARGET AUDIENC
People in their 20-40
M ostly ages 60s-90 Based abroad or far from their parent
Primarily based in Indi Working full time in tight schedul
Retired or Minimal Work Loa Looking for assitance for their parent
Regular medical treatemen Easy and online booking of assitanc
Tech Literat Values safety and care their parents
Values convenience and care

THE DE SIGN PROCESS

I divided the project into three major part

First, I conducted initial research to determine problems that old people face in day-to-day life, the impact of pandemic lockdown over them
Second, after understanding their problems, I ideated to give their issues different headers and distinguish each header based on the demand of the user
Finally, based on those results, I designed and produced final mockups of the app.

S
U ER RE E S ARCH

n research, I found 10 people who fit into a target audience to interview and asked them open-ended questions regarding their day-to-day experience while

going to medical checkups, home care for themselves and their partner, and other routine work.

T AKEAWAYS

COMMON CU TOMER P S ATTERNS

Preferred to go medical visits regularly

Went frequently for bill payement and outdoor works
Make arrangment for home care ofently

Need assistance for neighbours or relatives on things

Preferred to get assistance from known people.

COMMON FRU TR S ATIONS/PAIN POINTS

Found a need of assistance to assist in medical visits and checkups

Getting day-to-day tasks done quckly and efficiently
Home-Care in phases where medical or other emergencies occur in house.

S
U ER PER ONA

S
Based on the user research, I created two user personas for target audience (old-age people and working people). It would help anchor my design decisions
throughout the process.

Bio
Abhishek is working as a software engineer in a fast growing startup.

His jobs revolves around full time dedciation of 8-9 hours in a weekday.

But due to covid he is in work from home mode where he lives with

his parents who are in their 70s and 80s.

After seeing them struggling in day-to-day works and missing

medical , he tries to help me but couldn’t due to his office commitments and

workloads.

Therefore, he looks fix their problems by finding some assistance for their work.

Goals
Abhishek Gupta He wants to make sure some personal help thier parents in medical checkups, meeting and other outdoor works

with care and comfort

29 | Amritsar, Punjab Also, he need ease and small duration services when requeired from a credible source online , which can be booked

from the comfort and safety of their home.

Software Developer

Frustations
The balance between homme life with parents and work need to be fixed in a way his parent shouldn’t suffer at all
Easy and online booking services from providing the assistance for their parents in home, outdoor and medical things.

Bio
Anand Swami , a retired chef from Taj Hotel lives in Dehradun with her wife. His childrens are settled in USA and

he lives alone with the wife in the house.

His day started with doing house chorus and ends up doing the same. Also, due to her medical surgery he needs to

regualrly visit physiotherapist for checkups and training. He looks to get some assistance in doing bank works, day to day window

shopping as well as go for sprititual travel and medical trips more often with her wife. But due to their health and ofther issues they can’t do

much without soeone.

Also, he need someone with proper credibitlit to do so becuase they don’t ;ike asking for help with neighbours and conned by strangersa while

taking help.

Goals
Anand Swami He wants to make sure regular services in day-tod-ay life can be booked easily and efficiently
He also look for easing out burden from his head and get done from small daily chorus from their assistance.
69, | Dehradun, UK
Retired Chef

Frustations
Incapibility and issues which going for medical checkups and travel and often get stuck due to health issues
In medical emergency, it gets hard to do things at home and fixing it up needs medical home care.

S
U ER FLOW

Icreated a user flow that divided the app into three main parts where a user would find items and add them to the list, find nearest stores and then checkout on
the app.

Services Sestion

Blog
s
Welcome Section Booking Section
Reviews

Log-In
Booking

Welcome Screen M ain Screen Payement Screen

Screen
Sign-Up

Home-Care Screen

All-in-One Screen

M edi-Care Screen

WIREFR AMES

Welcome Sign-Up Login

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KIVA KIVA
KIVA LOGIN | REGISTER
LOGIN | REGISTER

E-Mail Id or Phone No.

OR
Password
Name

Login
E-Mail Id or Phone No.

M F Age

Password

Register Login
Sign Up

Made with

Home Screen Side Window

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9:41

KIVA
We CARE for YOU
SAURABH KUMAR
KI-12309#
Book in house care for your
parents.
More Details..

CARE-TAKING MY BOOKINGS
MY CONTACTS
Book for day-to-day grocery, MY VISITS
haircut, maid-service.
More Details..

DAILY TASK

When body needs meds

then you need us.

More Details..
MEDI-CARE

Book Us

Help | Settings

Message for you

Our Partners

Our Blogs Our Reviews

M edi-Care Daily-Care Home Care

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KIVA KIVA KIVA

MEDI CARE ALL-IN-ONE CARE HOME CARE

Our Services Our Services Our Services

Emergency Admissions Grocery Booking and Pre Medical Car

Doctor’s Appoitment Deliver Housekeeping
Medi-Claim Insurance Bills Payemen In-house medication
Medi-Support Travel Plans and
Bookings
Extra-Services

Call Us Call Us
Call Us
Book Us Book Us
Book Us

Booking Payement Confirmation

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KIVA KIVA
KIVA
Avail Our Services

23 August 2021 MediCare Service

11:30 a.m. Change Care Taker Service
Daily Task Service

Hospital Checkup

Tests Yoga

MediCare Medicines

Therapy

Food Travel
BOOKING CONFIRMED !!
Grocery Daily Work THANKS FOR USING KIVA

Full-Day Care
TOTAL Rs. 500.00
Meetup Walks

Grooming PAY NOW

Care Taking

BOOK NOW

Reviews

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KIVA

500+ CUSTOMERS

7000+ SERVICES

WHAT PEOPLE SAY ABOUT US ?

Messages : They Made Our Day !!

Write your review........

Blogs Blog 1

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9:41

KIVA KIVA

BLOGS Caring is Sharing

CARING IS SHARING by Komal Suhas | 7 Min Read

by Komal Sudha Tap to Read

Integer elementum sagittis est, eu

Medical Assitance Helps
lobortis neque vestibulum eget.
by Rabina Singh Cras aliquam blandit purus et
Tap to Read lacinia. Phasellus porttitor sit amet
neque at aliquet. Cras in vehicula
lectus. Proin eu sodales justo.
Grocery is cubersome
by Abhina Mehta
Integer finibus et velit vitae
Tap to Read
ultricies. Fusce vestibulum luctus
pretium. Proin ex ipsum, dictum id
varius in, sollicitudin quis mi.
Every travel needs aid Pellentesque massa turpis,
by Rushkin Singh vestibulum ut fermentum vel,
Tap to Read malesuada eget felis. Ut non
porttitor tellus. Suspendisse
potenti. Pellentesque habitant
Every hope matters morbi tristique senectus et netus
by Rabina Singh

Tap to Read
et malesuada fames ac turpis
egestas. Phasellus varius
bibendum diam, quis dapibus
risus tristique eget. Ut accumsan
viverra dignissim. Mauris tempor
porttitor nunc, imperdiet
condimentum justo efficitur eu.

Proin vulputate mi eget convallis

euismod. Vivamus et orci facilisis,
MOCKUP S convallis ante eu, volutpat metus.
Sed et purus congue, finibus dui
vel, efficitur orci. Fusce pretium
magna et orci blandit, vitae
vehicula lorem interdum. Nulla id
nisi lobortis, euismod metus at,
efficitur nunc. Donec faucibus, dui
sit amet tincidunt semper, quam
enim dignissim ipsum, ac varius
orci dolor in augue. Fusce suscipit
magna id mauris varius, quis
malesuada neque vestibulum.
Morbi at malesuada tortor. Ut vel
elit sed urna vestibulum dignissim.
Nunc nisl lorem, vehicula a ipsum
ut, ullamcorper rutrum turpis. In
finibus venenatis elit. Nunc
molestie tristique ex, a scelerisque
est venenatis non. Vivamus
semper eros eu varius commodo.
Vestibulum faucibus felis dolor, id
ullamcorper diam molestie sed.
Praesent commodo arcu at rutrum
efficitur.

In mi mauris, cursus at molestie

sed, blandit at sem. In sodales
porttitor mi, et viverra diam
semper id. Suspendisse convallis
ipsum et lectus congue, quis
imperdiet mauris placerat. Ut
tempus odio suscipit, laoreet erat
non, rhoncus dolor. Etiam mi eros,
auctor quis volutpat in, mattis a
turpis. Mauris vestibulum quis
odio in pharetra. Aliquam semper
enim sed erat faucibus ultricies.

Nunc a odio pretium diam

bibendum commodo. Integer
consequat eu risus ac molestie.
Cras quam enim, pellentesque
vulputate lectus commodo,
maximus convallis turpis. Aenean
a feugiat erat. Aenean non ornare
nunc, vel gravida nibh. Duis ut mi
non sem consequat egestas in vel
Login Welcome Signup
nisi. Curabitur tempor blandit erat,
quis efficitur elit. Aenean facilisis
diam sit amet lectus eleifend
porta. In sagittis iaculis ante, eu
sodales massa. Mauris sed
volutpat orci. Nulla fermentum
interdum libero in rutrum. Etiam
imperdiet ipsum in tellus
ullamcorper congue porttitor vitae
ante.

Home Screen Side Bar

Home Care

M edi Care

Daily Care

Booking

Payment

Reviews Blogs

SUMMARY

Ilearnt the importance of keeping user’s pain points always in front and center of the design. Curating and creating screens based on user’s feedback increases potential of the design to solve
target problems.

FUTURE SCOPE:

Work on feedbacks to resolve user’s pain points effectively.

Make it accesible for handicaped audience (manage booking for special aids).

Booking through single-tap feature and previously booked sessions record for future use.