Monday (05-31-21)

NATIONAL HOLIDAY- NO WORK

Tuesday (06-01-21) 8hours 5 min

I arrived to work and began working on appointment sheets that had not yet been finished. I

checked the nurse phones again and returned any phone calls that needed to be returned. After

this, I worked on sending referrals to doctors and calling the patients to follow up. For the rest of

the afternoon, I did paperwork, scheduled appointments, and checked all of the messages and

returned them.

Wednesday (06-02-21) 8hrs 30 min

When I got to work, I began by calling all the places where I had sent referrals to follow up on

the information. After this, I sent about a dozen orders to St. Mary’s hospital for many kinds of

tests. After this, I finished the marketing article that was assigned to me and sent it to the

marketing director. I did not have much work the rest of the afternoon, so I helped some of my

co workers with their workload in any way that I could.

Thursday (06-03-21) 8 hours 30 min

When I arrived to work, I finished scanning a few documents left from the previous day. After

this, I called a few more patients that I was unable to reach the previous day to schedule their

appointments. Throughout the rest of the day, I answered the nurse phones and took any

messages down that needed to be delegated to the physicians. In addition, I worked on the online

fax box to send any medical records requested by other physician’s offices. Ending the day, I
made Care Calls to the patients in our Chronic Care Management (CCM) program to check in on

them and see if they had any clinical needs.

Friday (06-04-21) 8 hours

When I got to work I made Care Calls for a couple of hours and documented everything into our

program Avitracks. After this, I caught up on some paperwork and made some appointments. In

addition, I checked the voicemail and the fax box and returned calls and delegated what I was

unable to do. For the rest of the afternoon, I had a meeting with the Director of Operations and a

few other individuals. In this meeting, we talked about the CCM program and ways in which we

could improve it and how the clinic could profit from it more. Throughout the meeting my boss

asked everyone involved in the program to help in any way that we could and to brainstorm new

ideas to improve and reconfigure the program. After this meeting, my boss and I discussed a lot

of ideas that I had and a few we are going to be implementing. It was a great feeling to hear that

my ideas were good and that they could really help people. After this meeting and the

conversations, I had with him, we decided that it would be more beneficial to myself and the

clinic to change my internship project from the concierge program to the CCM program.

My week felt very short due to the holiday, and I was not overwhelmed with work as I usually

am. However, after the meeting I had I realized that I not only have an interest in the clinical side

of my internship, but I very much enjoy the business side. I have always been a creative person,

so being challenged to come up with ideas that have not yet been thought of was an incredibly

fun task for me and challenged me in a way that I have not yet been challenged yet. I am very

eager to see what everyone else comes up with and see how these ideas can profoundly change

the program from a clinical aspect, but also the patient experience in the program.
Saturday (06-05-21) 8 hours

For the second weekend, LCMG held another blood drive for the COVID 19 research. While at

the blood drive, I did the same things I did the previous week. Throughout the day I checked

patients in/out, helped organize all of the blood tubes, escort patients to the correct area, and

provide patients with any water/snacks they may need. In addition, I organized the drawn blood

and marked patient names that had their blood drawn.

Total Hours: 41 hours 5 min

Total Cumulative Hours: 163 hours 18 min