Monday (06-14-21) 8 hours 10 min

I arrived to work and began working on appointment sheets that had not yet been finished. I

checked the nurse phones again and returned any phone calls that needed to be returned. After

this, I worked on sending referrals to doctors and calling the patients to follow up. For the rest of

the afternoon, I did paperwork, scheduled appointments, and checked all the messages and

returned them.

Tuesday (06-15-21) 8 hours 45 min

When I got to work, I began by calling all the places where I had sent referrals to follow up on

the information. After this, I finished up any appointment sheets that I had from the following

day. After this, I logged all the time I had spent talking to CCM patient’s while calling to

schedule their appointments and letting them know the status of their referrals. After this, I

checked our electronic fax box and uploaded all of the paperwork into the appropriate place in

the patient’s chart. For the rest of the day, I worked on paperwork from this fax box and

responded to messages that had been received from there.

Wednesday (06-09-21) 8hrs 5 min

When I arrived at work, I began the day by going around the office and making sure that

everything was looked presentable because we had three men coming in to tour the office for a

few hours that morning. After this, I sat at the front office and shadowed for a couple of hours

because next week I must take over that position because one of our employees is going to be

out. After this, I went back to my office and began working on appointment sheets from that day.

Thursday (06-10-21) 8 hours 30 min

When I arrived at work, I worked on appointment sheets from the previous day. After this, I

worked on the electronic fax box and answering messages. Then, I called all of the offices where

we had sent referrals to make sure they were received and had the proper information. After this,

I checked the nurse lines and returned/ delegated any messages that there were. For the rest of

the afternoon, I worked on the list of patients for the physician who is leaving on maternity leave

in order to get them rescheduled.

Friday (06-11-21) 8 hours 10 min

I began my day by shadowing the front office employee to make sure that I knew everything

there is to know about it in order to effectively be able to do her job while she is gone. After this,

I worked on my own work from the previous day. I made appointments, care calls, answered the

CCM line and emptied out the electronic fax box. Ending my day, I went and got the mail and

had to separate all of it. After this, I had to take all of the checks and upload them and bill them

correctly. Then, I had to gather all of the checks and record them properly to take them to the

bank. It was actually very interesting doing this for the first time, because I was able to learn a

lot about the billing department and how it works.

Total Hours: 41 hours 40 min

Total Cumulative Hours: 247hours 48 min