INFLIGHT PASSENGER ANNOUNCEMENTS

1 ANNOUNCEMENT

1.1 EMBARK ANNOUNCEMENT

Good (morning, afternoon, evening) ladies and gentlemen welcome at your flight
number_______________ with destination to the_________________________ Airport in the city. Your
number’s seat is indicated in your boarding pass. We would like to remind you for your own
security and comfort, please used the storage bins for your carry on and personal belongings.
For your attention, thank you very much.

1.2 MAIN DOOR CLOSED

Captain: “Cabin Crew arm doors, cross check and report”

Purser: Ladies and Gentleman, we have already closed the main door of the plane. From this
moment it is not allowed the use of any electronic devices including your cell phones, even in
airplane mode.

F/A 2, answer: Rear doors armed.

1.3 WELCOME ANNOUNCEMENT

Good (morning, afternoon, evening) ladies and gentleman. On behalf of CARACAS AIR, the
Pilot in Command ________________________ the Second in Command _______________________
and the rest of the crew, would like to welcome you on board of our (say the aircraft type)
___________________ in our flight number ____________________ with destination to
___________________ Airport (with a stop at ________________________).

The estimated flight time will be _________________ and we shall be flying at an altitude of
________________________ thousand feet and a cruise speed of ____________________ kilometers
per hour. Please, fasten your seat belts, place the back of your seat in upright position and latch
the tables in front of you or inside your arm rest for the taxi and take off. For your kind attention
thank you.

1.4 WELCOME ANNOUNCEMENT WITH A DEPARTURE DELAY

Good (morning, afternoon, evening) ladies and gentleman. On behalf of CARACAS AIR, the
Pilot in Command __________________, the Second in Command ____________________ and the
rest of the crew we would like first of all apologize for the delay in this airport and welcome you
on board of our (say the aircraft type) _______________________ on its flight number
___________________ with destination to __________________________ Airport (with a stop at
________________________).

The estimated flight time will be _________________ and we shall be flying at an altitude of
________________________ thousand feet and a cruise speed of ____________________ kilometers
per hour. Please, fasten your seat belts, place the back of your seat in upright position and latch
the tables in front of you or inside your arm rest for the taxi and take off. For your kind attention
thank you.
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1.5 SAFETY DEMONSTRATION

An Emergency Equipment demonstration is necessary before each take off but it is mandatory
when the flight route goes away 50 miles from the coast or the takeoff or destination airport is
near the sea.

When the flight attendants do the safety demonstration, have to locate themselves in a way
that all passengers can observe the demonstration.
Ladies and Gentleman, may I have your attention please.

In accordance to Venezuelan Civil Aeronautical Regulations, we will demonstrate you the use
of the emergency equipment.

Seat Belts:

1. Each seat is provided with a safety belt, located on both side of it.

2. To fasten it insert the metallic par into the buckle.

3. To adjust, pull the strap as shown.

4. Please make sure that your seat belt is fastened in this very moment.

5. To open it, lift the buckle and pull open.

Oxygen Masks:

1. The masks are located in special compartments.

2. In the event of a cabin decompression, the oxygen masks will appear automatically.

3. Pull the masks toward to you to make the oxygen flow.

4. Place the mask over your nose and mouth, adjust it with the rubber band and breathe
normally.

5. If you are travelling with a small child, place the masks on yourself first, and then assist the
child.
 INFLIGHT PASSENGER ANNOUNCEMENTS

Chalecos Salvavidas:

1. You will find your life vests under your seats.

2. To open it, pull the strap and take it out of the bag, slide the life vest over your head, the
front side is clearly marked.

3. Fasten the straps at front, then pull to adjust to your waist.

4. To inflate, pull downward the two red tabs.

5. It can also be orally inflated by blowing through the two red tubes.

6. Remember: The life vest must not be inflated inside the aircraft.

Life Rafts:

1. This aircraft is equipped with (Number of Rafts) life rafts located in special compartments
along the cabin.

Emergency Exits:

1. This aircraft is equipped with (Number of Exits) emergency exits clearly marked.

2. (Number of Exits) at the rear of the plane.

3. (Number of Exits) Windows over the wing.

4. (Number of Exits) at the front of the plane.

Safety Information Card:

1. For further information please read the safety information card located inside the pocket
of the seat in front of you.
 INFLIGHT PASSENGER ANNOUNCEMENTS

Smoking Ban:

1. We inform to all our passengers that smoking is prohibited during the flight and the use of
cell phones including airplane mode and other electronic devices as well. Our lavatories
are equipped with smoke detectors
the person who interferes with its proper functioning, with the intention to smoke will be
punished for violating flight safety as established by the Venezuelan Aeronautical Law,
Article 130.

1.6 NO SMOKING REMINDER (DURING THE FLIGHT)

In accordance with Venezuelan Aviation Regulations and company policy it is prohibited to

smoke during the flight. The electronic devices must be off during the takeoff and landing,
including airplane mode. Enjoy your flight.

1.7 SEAT BELT REMINDER, RAV 121, 121.254 SECTIONS.

We would like to remind to all our passengers that you should keep your seat belt fastened while
seated, even if the seat belt sign is off. Thank you for your attention.

1.8 APPROCHING TO THE AIRPORT

Ladies and gentleman we are beginning our initial descent towards __________________, Airport
at this time. Please place the back of your seat in upright position, secure and latch the tables
in front of you or in your arm rest and fasten your seat belt. If you are seated next to a window
please open the windows shade, from this is the use of lavatories or electronic devices is
forbidden. Thank you for your collaboration.

1.9 TRANSIT (CONNECTIONS)

Passengers with destination __________________________ please disembark in __________ minutes.

Your boarding pass will be required at the exit.

Transit passenger who continue to _______________________ please remain on board seated and
unfasten your seat belt, we estimate the departure in a few minutes.

1.10 CONTINUATION

Good (morning, afternoon, evening) ladies and gentleman on Behalf of CARACAS AIR, the Pilot
on Command ______________________, the Second on Command ________________________and
the rest of the crew, would like to welcome all the passengers boarding in this airport. We
 INFLIGHT PASSENGER ANNOUNCEMENTS

continue our flight number ___________________ with destination to _______________________

Airport.

The estimated flight time will be _________________ and we shall be flying at an altitude of
________________________ thousand feet and a cruise speed of ____________________ kilometers
per hour. Please, fasten your seat belts, place the back of your seat in upright position and latch
the tables in front of you or inside your arm rest for the taxi and take off. For your kind attention
thank you.

1.11 FAREWELL

Ladies and gentleman, welcome to ______________________ Airport in ___________________ city.

For your own safety it is important to remain seated with your seat belt fastened, until the aircraft
has come completely stop in front the air terminal building and the seat belt sign is turn off. We
remind you not to forget your personal belongings on board, opening the stowage’s bins
carefully to avoid fall out of any carry on.

For your attention and kind collaboration thank you and have a good day.

1.12 INTERNATIONAL FLIGHTS

Ladies and Gentleman:

The Cabin Crew is going to distribute the Immigration and Customs Declaration forms required
by the local authority. Please fill the form very carefully, if you need any assistance please
contact any member of our crew. Thank you.

1.13 IN BOARD SERVICE

Ladies and gentleman. In a few minutes we are going to serve you a snack, please take out
your dining tables located inside the armrest or in front of you. To make more pleasant your flight
we have an open bar free of charges. Please keep your seat belt fasten. Thank you for your
attention.

1.14 IN BOARD SERVICE INTERRUPTED BY BAD WEATHER

Ladies and gentleman your attention please. Due to bad weather conditions in route, we
temporarily suspend the service. Please keep your seat belt fasten.

1.15 DEPARTURE DELAY (LEAVING PASSENGERS ON BOARD)

Ladies and gentleman. On behalf of the Pilot on Command we regret to inform you that, due
a last minute inconvenience, we have to delay our departure from this airport, we are in contact
with our staff, and as soon as we have any further information, we will let you know. Thank you
for your attention.
 INFLIGHT PASSENGER ANNOUNCEMENTS

1.16 DEPARTURE DELAY (DISEMBARKING PASSENGERS)

Ladies and Gentleman. The Pilot on Command ordered that, due to a technical inconvenience
we have to delay our departure from this airport, so we request to all our passengers please
disembark the aircraft and continue to the transit area where you will be assisted by our ground
staff. Thank you for you attention.

1.17 FUEL SUPPLY (WITH PASSENGERS ON BOARD)

Ladies and gentleman at this moment the aircraft is being refueled. We remind you to remain
seated with your seat belts unfastened, the use of cellular phones, laptops and other electronic
devices that may generate static charges or sparks like the flash of a camera. Also the use of
lavatories is restricted. We also would like to inform you that in the event of an aircraft
evacuation, during this procedure you will exit the aircraft through the main door and you must
leave behind all your carry on. Thank you for your attention.

1.18 PASSENGER CABIN DISINSECTION

Ladies and gentleman may I have your attention please, because of recommendations from
the World Health Organization, and national and international air regulations, we are about to
start the disinsection process of the aircraft, such process consist in spraying our aircraft with a
totally harmless product, certified for such use, it’s required that you remain seated. For more
information please ask any flight attendant. Thank you for your attention.