ONLINE COPY

Reference: CSSEXIT/XCLSAC
18 March 2021
Dear Sir/Madam

We're sorry we have to close your account(s). This letter explains the reason why and what will
happen next.

Bank Account 40118420250260

At HSBC we carry out regular reviews of the accounts, products and services we offer our customers.

We have recently reviewed your accounts and our decision is that we will no longer be able to provide you
with our banking products and services.

Your account(s) will close on 21 May 2021

We understand this may be a difficult time for you and we're giving you at least two months’ notice that
we're closing your account(s) and services. This means you can carry on using your account(s) and our
internet banking service until we close them. If you'd like us to close your account(s) sooner then please get
in contact with us.

If you choose to switch to another provider using the Current Account Switch Service (CASS) or open an
account with another provider, this must not be a member of the HSBC Group. Our decision, and this letter
of notice, conforms to the Terms and Conditions of your account

Third Party Access to your account has been removed

As part of our closure process we have removed any Third Party access to your account.

What you need to do now

Please get in touch with us to tell us where to send the money

You can transfer the funds yourself through digital or telephone banking platforms or withdraw the funds in
branch. If you've already told us what to do, we'll follow your instructions. If not, and we haven't heard from
you by the closure date, we'll send you a cheque for any remaining balance owed. Please read the appendix
to this letter for more detailed information.

If you owe us any money, we'll take it from your account balance
In your terms and conditions, this is called our right of set-off. After we've settled anything you owe, we'll
send any extra money to you via cheque, if not already arranged by yourself.
Continued... 40118420250260_CSSEXIT
HSBC UK Bank plc
Banking Operations, Harry Weston Road, Binley, CV3 2SH
Tel: 03457 404 404 Web: www.hsbc.co.uk

Registered in England and Wales number 09928412. Registered Office: 1 Centenary Square, Birmingham B1 1HQ
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our firm
reference number is 765112
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We realise that this is a difficult situation and that it may cause you some inconvenience. However, we will
do our best to make the process of closing your Accounts as straightforward as possible. If you have any
questions please get in touch with us on 03457 404 404.

Yours faithfully

Your HSBC Banking Team

40118420250260_CSSEXIT
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Bank Account(s)
40118420250260

In line with your terms and conditions, we are writing to give you at least two months' notice that we will
end your contract with us and close your Bank Account on 21 May 2021, unless you advise us you would
like it to close sooner.

Outstanding credit balances

Unless we receive alternative instructions from you by 11 May 2021 we will send you a cheque for any
outstanding credit balance you have when the account is closed. This will be sent as soon as possible,
usually within 10 days, but can occasionally take longer.

Overdrawn accounts

Your overdrawn account will be closed and you will need to pay the full outstanding balance due. If you
don't pay the outstanding balance within this time frame, this will lead to us issuing a default notice and final
demand letter notice. If you do receive a demand notice and the balance remains outstanding, your account
will be passed to HSBC Repayment Services for collection of this outstanding balance.

We will register this default with credit reference agencies, which may affect your ability to obtain future
credit.

If you need any further support or advice, we recommend you to speak to the Citizens Advice Bureau or
Money Advice Service. You can get more information and find contact details at:
https://www.citizensadvice.org.uk
https://www.moneyadviceservice.org.uk

Set-off

We may use our right of "set-off" to reduce or repay any amount you owe us. Please see the "Set-off
Information" sheet enclosed with this letter for more information about what this means.

Direct Debits, standing orders and debit card continuous payments

If your account has any Direct Debits, standing orders or debit card continuous payment instructions set up
you will need to arrange for these to be paid from another bank. We suggest that you contact the
companies/people you make regular payments to and advise them that you are changing your bank account
details; they can then help you set up any new Direct Debits, standing orders or debit card continuous
payments.

We suggest that your alternative account will need to be in place by the time your Bank Account is closed
as we will cancel all your Direct Debits, standing orders and debit cards.

If you have been making payments to any lending products, or any insurance products from your Bank
Account, and you do not make alternative payment arrangements, then this could cause you to go into
arrears and incur costs or could invalidate any insurance policies. Potentially resulting in a claim being
declined.

Electronic banking, cheque books and cards

When your HSBC Bank Account is closed, all electronic banking will cease and any Secure Keys you have
will be deactivated. You will also need to ensure that all cheque books and cards are destroyed.

Bank Account benefits

When your account is closed your HSBC Bank Account benefits will also be withdrawn.

Continued... 40118420250260_CSSEXIT
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Information about "set-off"

What does "set-off" mean?

If you:
• have money in a sole or joint account with us; and
• owe us money on another sole or joint account (this could be an overdraft, loan, credit card or any
other credit product),

we can use the money you have with us to reduce or repay the amount you owe us.

This is our right of "set-off".

We can use this right in the following ways:

Account in credit held in the name of: Right of set-off can be applied against
amounts owed on accounts held by:
A A
A A and B
A and B A and B
A and B A
A and B B

Does this only apply in the UK?

Unless prevented by law, we will use our right of set-off in relation to any sole or joint accounts that you
hold with any HSBC Group company anywhere in the world.

Exceptions
We cannot use our right of set-off:
• against any money in an account in your name which you've told us isn't yours;
• against any money which we're required to hold by law in an account in your name for someone
else;
• in a way that doesn't comply with any law, regulation, code of conduct or industry guidance;
• against any money in an account that we think you need to cover essential living expenses or certain
important debts.

We may convert to sterling any balance that is in a currency other than sterling at the HSBC Exchange Rate
that applies at the time.

40118420250260_CSSEXIT