Professional Documents
Culture Documents
SUBMITTED BY
PANAKJ DEB
Enrollment No- 1906460056
MBA 2nd Semester
SUBMITTED BY
PANAKJ DEB
Enrollment No- 1906460056
MBA 2nd Semester
This is to certify that Mr.Pankaj Deb, Enrollment No- 1906460056 is the student of MBA. He
has worked on the project titled “The impact of Training on employee performance: A case study
on Training of State Institute of Public Administration and Rural Development ( SIPARD )”
under my supervision and guidance. This is an original and authenticated work done by him/her.
Place:
Date:
CERTIFICATE
This is to certify that the project entitled “The impact of Training on employee performance : A
case study on Training of State Institute of Public Administration and Rural Development
(SIPARD)” submitted by Pankaj Deb, Enrollment No1906460056 to the Department of
Business Management, Tripura University is a bonafied record of work carried out under my
supervision guidance. This report has fulfilled the entire requirement as per the regulation of the
university.
Date:
CERTIFICATE
This is to certify that the project entitled “ The impact of Training on employee performance : A
case study on Training of State Institute of Public Administration and Rural Development
( SIPARD )” is a bonfire work carried out by Pankaj Deb under my supervision and guidance.
This project report is submitted towards the partial fulfillment of 2 years, full time Master in
Business Administration.
This work has not been submitted anywhere else for any other degree/diploma. The original
work was carried during 15-06-2020 to 07-08-2020 in ‘State Institute of Public Administration
and Rural Development ( SIPARD )’ Agartala.
Assistant Professor
SIPARD, Agartala,Tripura(West)
Place:
Date:
Acknowledgment
Every project big or small is successful largely due to the effort of a number of wonderful people
who have always given their valuable advice or lend a helping hand. I sincerely appreciate the
inspiration; support and guidance of all those people who have been instrumental in making this
project a success.
I am highly indebted to Mr. Rajib Malakar ,Assistant professor, State Institute of Public
Administration and Rural Development, for his guidance and constant supervision as well as for
providing necessary information regarding the project and also for his support for which I have
successfully completed the project.
I also extent our gratitude to Dr. Nirmalya Debnath, Assistant Professor, Department of Business
Management, Tripura University(A Central University), who assisted me in compiling the
project.
I would also acknowledge with much appreciation to Dr. Debarshi Mukherjee , Head of the
Department of Business Management ,Tripura University for his contribution in stimulating
suggestion and encouragement, which helped me to co-ordinate this project.
I would also like to thank all the faculty members of Department of Business Management,
Tripura University for their critical advice and guidance without which this project would not
have been possible.
A special thanks to all of teammates, who helped me to assemble the parts and gave suggestion
about the task.
Last but not the least I place a deep sense of gratitude to my family members and my friends
who have been constant source of inspiration during the preparation of this project work.
Yours Faithfully
Pankaj Deb
Enrollment No-1906460056
I further declare that it has been submitted elsewhere by any other person in any of the
University/Institutes for the award of any degree or diploma.
Pankaj Deb
( MBA, 2020-20201)
Tripura University
( A Central University )
Place:
Date:
CONTENT
1 INTRODUCTION
Training and development is one of the imperatives of human resource management as it can
improve performance at individual, collegial and organizations levels. The emergence of the
concept of organizational learning is central on the hitherto idea that prior advocacies of learning
are tended to its commercial significance and are lacking of empirical information on learning
processes. The purposes of learning from the employee perspective are basically to acquire
skills and knowledge to do the job and to gain promotion and advance career. In facilitating
career changes, training and development also cater for the personal and professional
development. Training provides organization , the employees with a caliber of increasing the
organization ‟s productivity & profitability. Employee performance refers to the ability of
employees to perform a job in an effective and efficient way to produce the best results.
Basically the project is aimed to study the Training and employee performance who has attended
the Training crocuses of State Institute of Public Administration and Rural Development
(SIPARD). In the about paragraph I have mentioned about the importance of training and how it
will help the employees of the organisation. In this particular project report I need to know that
in which area or section the training is facing problem and needs guidance or need to go through
training programme.
1.2. ABOUT SIPARD:
State Institute of Public Administration and Rural Development (SIPARD) is a composite
training institute for public administration and rural development in Tripura. The institute has
come into existence in the year 1993 and since then it has been organizing training programmers
for the state government official, representatives of PRIs, members of NGOs etc. working in the
State. SIPARD
SIPARD is an autonomous training institute registered under the Registration of Societies Act,
1860 and it enjoys financial and functional autonomy. Main activity of the institute relates to
training of State Government officials, PRI representatives, NGOs etc. in the relevant areas of
their activity, comprising public administration, accounts and finance, office procedure, legal &
judicial matters, RTI Act along with training on computer and other educational and research
activities, including evolution studies and publication of newsletter, books, compendium etc. on
various subjects. Since its inception the institute is in the process of evolution and is trying to
adopt itself to the socio-economic and technological changes taking place in the society and
accordingly train the public servants.
Government Officials
Non-government organizations
Representatives of PRI
The training programmes are designed to meet the requirement of different departments.
However the main emphasis is given on subject related to Rural Development, Tribal welfare,
Public Administration and Management, Computer Education etc. The training programmes
conducted by SIPARD is generally sponsored by DOPT, Government of India, Ministry of Rural
Development, Government of India, National Disaster Management Authority NIDM, Tribal
welfare department, Government of Tripura, General Administration Department, Government
of Tripura and other State Government Departments.
The academic faculty consists of five Assistant Professors with specialization in Public
Administration, Rural Development, Gender Studies, Social Development, and Information
Technology. In order to enrich the training and research evaluation studies being taken up by the
resource persons, through out the country both from the Government and Non-government
organizations has been identified as the guest faculty to complement the efforts of the core
faculty.
3.1 General:
The purpose of literature review is to explore various aspects of Training and employees
performance studied by different agencies and authors so far. It will also indicate various
dimensions explored by others. Therefore, it will also indicate the gap in the area of
study. The review of literature includes process and impact studies on various aspects of
performance of Training and employee scheme, which will ultimately help to draw
conclusion and policy recommendations. A significant number of studies have been
found where the details about Training and employee on different issues are highlighted.
By going through the study of various agencies and authors the following review has
been attempted.
[ CITATION Ana191 \l 1033 ]:Training is an on-going and continuous process which aimed to
achieve better employee performance through improving employee attitude and the way
employee behaved at work (Mozael, 2015). It is also an action of upgrading employee skills for a
specific task (Nischithaa& Rao, 2014). According to Uma (2013), steps taken to improve
knowledge, skills and capability of an employee is known as training. It is essential for training
to take place in any organization to ensure employee‟s skills is always up to par with the market
standard especially in today‟s era of fast changing environment and technology, and to
constantly uphold the quality of work (Imran et al, 2014; Zahra et al, 2014; Otuko et al, 2013).
With training, employee would be able to adapt to the ever-changing situation and manages daily
work operation while maintaining or even improving their job performance, as training prepared
employee to be ready for any huddles and also reduces employee resistance to change (Khan et
al, 2016; Shafini et al, 2016). According to Aragón et al (2003), training not only promotes new
knowledge, skills and ability but also cultivate a learning behavior and preparing employee for
any uncertainty that might occur. According to Holton (1996), not only the need of training is
important yet the essence of training such as type, content, method and resources are equally
significant because only when employee are able to implement the learning to practical daily
operations the organization then would be able to rise to the peak. Hence, training become
inevitable and indispensable in order to have a capable and well prepared workforce attaining
high quality of work and maintain at an optimal level of performance toward achieving
organization objectives and goals (Falola et al, 2014).
[ CITATION Keb17 \l 1033 ]:Additionally,
in the changing phase of the market, all
organizations have a number of opportunities to grab and number of challenges to
meet. Due to such environment, the dynamic organizations are smoothly surviving
in the present competition. While facing these challenges, there is a great pressure
of work on the shoulders of management. It is a responsibility of the management
to make necessary changes at the workplace as per the requirement of the job. To
survive in the competition and to meet the requirements, the management needs to
change their policies, rules and regulations. The organizations face a lot of pressure
in the competence for talented work force, for constantly improving the production
methods, entrants of advanced technology and for the employees who are inclined
to achieve work life balance
[ CITATION Ana19 \l 1033 ]:Training is an on-going and continuous process which aimed
to achieve better employee performance through improving employee attitude and
the way employee behaved at work . It is also an action of upgrading employee
skills for a specific task , steps taken to improve knowledge, skills and capability
of an employee is known as training . With training, employee would be able to
adapt to the ever-changing situation and manages daily work operation while
maintaining or even improving their job performance, as training prepared
employee to be ready for any huddles and also reduces employee resistance to
change (Khan et al, 2016; Shafini et al, 2016).
[ CITATION SSa18 \l 1033 ]:Managers Are Trying Their Level Best To Develop The Employee‟s
Capabilities, Ultimately Creating Good Working Environment Within The Organization. For The
Sake Of Capacity Building Managers Are Involved In Developing The Effective Training
Programs For Their Employees To Equip Them With The Desired Knowledge, Skills And
Abilities To Achieve Organizational Goals. This Struggle By The Top Management Not Only
Improves The Employee Performance But Also Creates Positive Image Of The Firm Worldwide,
(Jia-Fang, 2010). Effective Training Programs Helps Employees To Get Acquaintance With The
Desired New Technological Advancement, Also Gaining Full Command On The Competencies
And Skills Required To Perform At S Particular Job And To Void On The Job Errors And
Mistakes. Improved Capabilities, Knowledge And Skills Of The Talented Workforce Proved To
Be A Major Source Of Competitive Advantage In A Global Market (Mckinsey, 2006). To
Develop The Desired Knowledge, Skills And Abilities Of The Employees, To Perform Well On
The Job, Requires Effective Training Programs That May Also Effect Employee Motivation And
Commitment (Meyer And Allen, 1991). Amongst The Important Function Of Human Resource
Management, One Of The Crucial Function Is Employee Development Through Proper Training
And Development Programs. Employee Development Refers To The Capacity And Capability
Building On An Employee, And Thus As Of Whole Organization, To Meet The Standard
Performance Level (Elena P. 2000). More The Developed Employees, More They Are Satisfied
With Their Job, Hence Increasing The Firm Productivity And Profitability. (Champathes, 2006).
Research Methodology is the process to collect information and data for the purpose of making
Performance. It is the systematic, theoretical analysis of the methods applied to the online study.
The study entitled “The impact of Training on employee performance : A case study on Training
of State Institute of Public Administration and Rural Development ( SIPARD )” in Agartala city
was carried out during 15th June, 2020 to 31st July,2020. The objectives of the study are
performance of employee and how much improve your work and your Job efficiency after taking
training, and to know the trainees satisfaction level about the SIPARD provide service and
facilities , after training to find out the perception of trainee’s about skill, quality, performance
and improvement.
The study is based on the primary data and secondary data. Both primary and secondary data
was collected through instruments structured at different levels. The various sources of data are-
Primary Data:
The primary data were collected through semi structured questionnaires. Respondents were
the target audience for collecting data in the area of research.
Secondary Data:
The secondary data was collected from State Institute of Public Administration and Rural
Development (SIPARD) and also from the sipard.gov.in website. Detailed discussions were held
with the trainees at various levels to gather information on implementation of the training.
A “population” relates to the entire set of data that is of interest to the researcher, and the “target
population” refers to the group of people or objects from which the sample should be taken.
Because it is not feasible to collect data for the entire statistical population, a sample, which is a
representative of the population, was drawn from the participants of SIPARD who has attended
training programmes during the last two year (2018-19 to 2019-20). Based on that, the target
population is 19,014 nos. participants. The population comprises of Government employee,
Elected Representative, Social worker, Self employee, Administrative staffs, Technical officers,
supports staff were targets of the study. The target population characteristics are summarized as
shown in Table (1).
Table (1): The Target Population Characteristics
4.4.3 Sample Size: Sample size is referred to the appropriate number of respondents chosen for
the study and it is extracted from the total target population of percentage. Who has attended the
training programme SIPARD during 2018-19 to 2019-20. From the above target population as
sample of 100 per year was perspective selected. From the selected 5 training programme per
year. Therefore, Sample size of the study 150 response from 10 Training Programmes.
The data has been analyzed by using mainly to software’s SPSS and MS
Excel, so we are going to analyze the data with the help of various statistical
tools in this research
The data has been examined and analyzed using both qualitative methods and
quantitative methods of research. There are many steps involved in analyzing
the data such as
Reliability Test : Reliability test ensure the true meaning of the questionnaire
is reliable or not, when the valu of cronbach’s alpha is .7 or more than .7 it
means that it is reliable data.
Frequency Test:
Correlation Test:
a) Pearson r correlation
b) Kendall correlation
c) Spear correlation
Pearson r correlation
Pearson r correlation is the most widely used correlation statistic to measure to degree of the
relationship between linearly related variables.
Chi square is a statistical test commonly used to compare observed data with data we would
expect to obtain according to a specific hypothesis.
N %
Excludeda 0 .0
Cases
150 100.0
Total
Reliability Statistics
Cronbach's N of Items
Alpha
.707 6
Interpretation- From the above table it shows that cronbach’s Alpha is more than .7, which
means it is reliable and the value of cronbach’s alpha is .707
Frequencies
Statistics
Frequency Table
Gender
Interpretation- From the above table it shows that out of the 150 respondents, there were 120
male and only 30 female . male respondent percentage of 80.00% and female respondent
percentage of 20.00%.
Age
Interpretation- From the above table it shows that 21-30 respondent 26.00%, 31-40 respondent
46.00% , 41-50 respondent 21.30% and 50 above 6.70%.
Marital Status
Total
Interpretation- From the table it shows that Marital status , there were 117 Married and only 33
Unmarried. Married respondent 78.00% and Unmarried respondent 22.00%.
Work Status
Interpretation- From the table it shows that Work Status, Self employee respondent 4.00%,
Govt. employee respondent 88.00%, Social worker/Youth Volunteer/Elected Representatives
respondent 2.70%.
Qualification
Interpretation- From the table it shows that Qualification, 2.7% have studies below
Matriculation .6.7% percent are Matriculation . 22.7% percent are Higher Secondary. 43.30% of
the respondents was studied Graduate. 24.7% respondents are post gradute.
Interpretation- From the table it shows that 22.7% percent are Communication skill , Office
Communication respondents are 19.3%. 24.7% are Knowledge of job role, Knowledge of
government policy respondents are 14.7% and Service delivery mechanism are 18.7%.
Interpretation- The above table shows that,1-2 and 3-4 respondents are 39.3%, 13.3% percent
respondents are 5-6 and above 6 respondents 8.0%.
Crosstabs
Case Processing Summary
Cases
The method used during training has an impact on your skil * Gender
Crosstab
Gender Total
Male Female
Count 38 13 51
Count 55 12 67
Count 18 4 22
Themethodusedduringtraininghasanimpacto
Neutral Expected Count 17.6 4.4 22.0
nyourskil
% within Gender 15.0% 13.3% 14.7%
Count 3 1 4
Count 6 0 6
Chi-Square Tests
a. 5 cells (50.0%) have expected count less than 5. The minimum expected count is .80.
Inter
Inter
The method used during training has an impact on your skil * Age
Crosstab
Age Total
21 – 30 31 – 41 – 50 Above 50
40
Count 13 24 9 5 51
Count 24 24 14 5 67
Count 2 13 7 0 22
Count 0 3 1 0 4
Count 0 5 1 0 6
Inter
Chi-Square Tests
Value Df Asymp. Sig. (2-
sided)
a
Pearson Chi-Square 16.901 12 .153
Likelihood Ratio 21.546 12 .043
Linear-by-Linear Association .172 1 .678
N of Valid Cases 150
a. 12 cells (60.0%) have expected count less than 5. The minimum expected count is .27.
Inter
Inter
The method used during training has an impact on your skil * MaritalStatus
Crosstab
MaritalStatus Total
Unmarried Married
Count 9 42 51
Count 21 46 67
Count 3 19 22
Count 0 4 4
Count 0 6 6
Inter
Chi-Square Tests
Value df Asymp. Sig. (2-
sided)
a. 5 cells (50.0%) have expected count less than 5. The minimum expected count is .88.
Inter
Inter
The method used during training has an impact on your skil * Qualification
Crosstab
Qualification Total
Count 0 4 20 18 9 51
Count 4 6 7 32 18 67
Count 0 0 4 10 8 22
Count 0 0 0 3 1 4
Count 0 0 3 2 1 6
Inter
Chi-Square Tests
a. 17 cells (68.0%) have expected count less than 5. The minimum expected count is .11.
Inter:
Inter:
Thetrainingprogramisveryrelevanttoyourwork * Gender
Crosstab
Gender Total
Male Fema
le
Count 36 11 47
Agree Count 59 11 70
Expected 56.0 14.0 70.0
Count
Count 16 5 21
Count 6 3 9
Count 3 0 3
Inter:
Chi-Square Tests
a. 4 cells (40.0%) have expected count less than 5. The minimum expected
count is .60.
Inter:
Inter:
Thetrainingprogramisveryrelevanttoyourwork * Age
Crosstab
Age Total
21 – 31 – 41 – Abov
30 40 50 e 50
Thetrainingprogramisveryrelevanttoyou Count 11 22 9 5 47
rwork Expected 12.2 21.6 10.0 3.1 47.0
Strongly
Count
Agree
% within 28.2 31.9 28.1 50.0 31.3%
Age % % % %
Agree Count 22 29 15 4 70
Expected 18.2 32.2 14.9 4.7 70.0
Count
Count 6 14 1 0 21
Count 0 2 6 1 9
Count 0 2 1 0 3
Inter:
Chi-Square Tests
Inter:
Inter:
Thetrainingprogramisveryrelevanttoyourwork * MaritalStatus
Crosstab
MaritalStatus Total
Unmar Marri
ried ed
Thetrainingprogramisveryrelevanttoyou Count 7 40 47
rwork Expected 10.3 36.7 47.0
Strongly
Count
Agree
% within 21.2% 34.2 31.3%
MaritalStatus %
Agree Count 20 50 70
Expected 15.4 54.6 70.0
Count
Count 6 15 21
Count 0 9 9
Count 0 3 3
Inter:
Chi-Square Tests
a. 4 cells (40.0%) have expected count less than 5. The minimum expected
count is .66.
Inter:
Inter:
Thetrainingprogramisveryrelevanttoyourwork * Qualification
Crosstab
Qualification Total
Count 0 1 6 8 6 21
Count 3 1 0 3 2 9
Count 0 0 0 2 1 3
Inter:
Chi-Square Tests
Inter:
Inter:
Afterattendingthetrainingprogramyouperformancehasb * Gender
Crosstab
Gender Total
Male Female
Count 17 7 24
Count 4 2 6
Count 1 1 2
Strongly
Expected Count 1.6 .4 2.0
disagree
% within Gender 0.8% 3.3% 1.3%
Count 120 30 150
Inter:
Chi-Square Tests
a. 5 cells (50.0%) have expected count less than 5. The minimum expected
count is .40.
Inter:
Inter:
Afterattendingthetrainingprogramyouperformancehasb * Age
Crosstab
Age Total
21 – 30 31 – 40 41 – 50 Above
50
Afterattendingthetrainingprogramyouperf Count 12 19 9 5 45
ormancehasb Expected 11.7 20.7 9.6 3.0 45.0
Strongly Agree
Count
Agree Count 24 31 13 5 73
Expected 19.0 33.6 15.6 4.9 73.0
Count
Count 3 15 6 0 24
Count 0 3 3 0 6
Count 0 1 1 0 2
Inter:
Chi-Square Tests
Inter:
References:
Ananthalakshmi Mahadevan, M. H. (2019). Impact of Training Methods on Employee Performance in a
Direct Selling Organization, Malaysia. IOSR Journal of Business and Management (IOSR-JBM) , 21 (10), 7-
14.