Bellboy: Good morning miss. Welcome to the Real Hotel.

Costumer: Good morning, thanks. This is the keys of my car, could you
park please?
Bellboy: Shure, miss, I will park it.
Five minutes later…
Bellboy: I will take your luggage and I will show you your room, follow me,
please.
Costumer: It’s ok
Bellboy: Your room is the number twenty-five, oh this is your room, come
in, please.
I will leave your bags here.
Costumer: Ok
Bellboy: This is the air conditioning control and this is of the TV. Here’s a
minibar and the lunch will be served at noon.
Costumer: Good
Bellboy: Ok, miss, if you need something, we are at your service.
Enjoy your stay in the Real Hotel.
Costumer: Thanks.
Receptionist: Good afternoon, Miss. May I help you?
Client: Yes, my name is Anne Fritz. I have a reservation for two.

Receptionist: Let me see, you said..... no I can't find it. How long ago did
you make the reservation?
Client: About a month ago.

Receptionist:Do you know the exact date?

Client: Yes, it was the 25th of May.

Receptionist: Ok, I found it. The problem was that someone forgot to
write your name on the main list.
Client: Is everything in order?

Receptionist: Yes, ma'am. There's no problem. Fill out this registration

card please.
Client Here it is.

Receptionist: How long are you planning to stay?

Client: Four days.

receptionist: Here is your key. The room number is 204. Thanks for choosing
us and enjoy your stay.
Client: Thank you.
Server: Are you ready to order? or do you need some more time?
Customer: I’m ready, thanks. I Think I’ll start with the onion soup. Then I’ll
have the roast chicken What does that come with it?
Server: it comes with a salad
Customer: What kind of salad?
Server: vegetable salad and also have a carrots or grilled tomatoes.
Customer: I want both please.
Server: Certainly and to drink?
Customer: Ice tea.
Server: we have some delicious desserts
Do you want to see the menú?
Customer: Yes ,please
Server: What would you like to choose?
Customer: I’ll have the apple pie please.
Server: your order will be ready in 30 minuts
Customer: I’ll take the check please Is the tip included?
Server: Yes, Mrs.
Customer: Do you accept credit cards?
Server: Only Cash Mrs.
 Janitor and Client
Client: Good Morning, can you help me
please?
Janitor: Sure, what do you need?
Client: Can you clean my suite please?
Janitor: Of course, give me a second. Let me get my cleaning supplies.
Client: Thank you very much!
Supervisor and Janitor
Supervisor: Good Morning Mr. Janitor. I need to talk with you.
Janitor: Sure Sir!
Supervisor: Did you clean the suite number 10?
Janitor: Yes, I did it 20 minutes ago.
Supervisor: I have a complain from the guest, the suite is a mess.
Janitor: I will check immediately Sir!
Supervisor: Okay, make sure everything is
Organized!
Manager of spa: Welcome to the Bali Spa, my name is Gina Sierra I am the
manager of the hotel spa.
Client: Thank you very much, I would like to know the types of treatments
that this spa offers
Manager of spa: Well, is nothing more luxurious and relaxing than a trip
to this spa, and here  we’re passionate about offering the most splendid
and unforgettable pampering experiences to our guests.
Like experiencing a massage after a stressful time, or treating yourself to a
facial before a big event, spa treatments are a luxury that many of us love
to indulge in, and we have just the excuse for you to book in your next
visit!
Client: Sounds great that other services could offer me

Manager of spa: In this spa you will have the opportunity to discovered
some wonderful benefits of a spa like  a fantastic way to relax and de-
stress. A visit to the spa offers a great opportunity to separate yourself
from life’s everyday stressors and have some precious ‘me time’. Allowing
yourself this time to wind down and relax has so many additional benefits,
such as a clear mind and increased productivity once you leave your
treatment!
Also If you have problem skin or your face is feeling particularly dry, a
facial can help to thoroughly clean and hydrate the skin by giving it the
nourishment it needs to look bright and glowy.
We, alongside our wonderful SPA products, offer some fantastic facials to
rejuvenate your skin. Having expert therapists using quality products is
imperative for allowing you to get the most out of your facial, which is
why we offer only the best!
Client: Excellent I think I will come to perform some treatments, thanks for
your attention.
Manager of spa: We are at your service a pleasure to meet you
Pool staff: This is the pool area
Guest: it's a beautiful pool
Guest: Is it safe for children?
Pool staff: Of course, the pool is divided for children and adults
Guest: Is there a lifeguard?
Pool staff: for the safety of our guests, we have lifeguards