The Wit Hotel

Located in Chicago, the Wit Hotel knew it needed to provide more options for its health-conscious
travelers. They wanted to appeal to more appeal, including their loyal clientele, by providing more
nutritious food options.The brought in SPE Certified to help this 300-room Doubletree by Hilton, with
one of the best rooftop lounges in the world, meet travelers’ growing demands.They wanted to up their
hospitality level by offering the tastiest, most nutritious food, both catering to their current guests and
working to attract new guests from an even younger demographic.

Problem: Wit Hotel knew it needed to provide more options for its health-conscious travelers.

Solution: With the help of their consultants, and in collaboration with the hotel’s chefs, they identified
existing menu items to enhance. They worked on a number of items and now offer many SPE certified
dishes.These are menu items that are certified and show the hotel’s commitment to sustainability and
nutrition and most importantly, to their customers’ health and well-being.Their changes have had great
results and enhanced customer satisfaction.

In my opinion: In this highly competitive arena, it is absolutely vital to provide proper customer service
training.Strive to be a customer-centric property. Put the needs of your guests first and allow your
employees the leeway to provide the best service to your guests. Don’t tie their hands by making them
jump through hoops. (tweet this)Your goal is happy employees first. Finally, when your team is happy in
the workplace, then everything falls into place. Your customer culture is set, and your customers are
incredibly satisfied as a result.