FLA Online Training:

Grievance Mechanisms
For Suppliers

u B
 rand new 15-hour online
training

u C
 omplementary to the FLA
Grievance Mechanisms Supplier
Toolkit (released Nov. 2020)

Conducted through “Miro,” a

u 
highly interactive online software
platform, and Zoom.

Duration: 5 sessions over 3 weeks (3 hrs / session) Objectives:

Dates: July 13 – July 27 u Increase understanding of
the importance of effective
u Tuesday, July 13 Act now grievance mechanisms.
u Thursday, July 15 to join u Provide foundational
u Tuesday, July 20 our July guidance on how to
establish, implement, and
u Thursday, July 22 training! monitor effective grievance
u Tuesday, July 27 systems.
u Develop knowledge of the
Times: 8 am – 11 am CEST ● 2 pm – 5 pm Hong Kong key components that make
up a grievance system.
Please plan to attend all five sessions plus a 30-minute onboarding
to the Miro platform on Thursday, July 8, prior to the training.
‘World Time Buddy’ is useful for calculating your time zone.
outcomes:
Audience: Factory Top Management / Human Resources / u Build out a more
Compliance / CSR comprehensive grievance
system.
Language: English u Enhance current grievance
mechanisms to more
Price: $500 effectively include worker
voices.
Capacity: 28 participants u Improve working conditions
and increase operational
Registration deadline: July 6 efficiencies by resolving
current workplace
grievances.
Early-bird rate: Register by June 18 to save $200 (price $300)

Register Here
 FLA Grievance Mechanisms Training

The FLA is offering a five day (3 three hours per day) social compliance training on grievance
mechanisms for suppliers at basic to intermediate levels. This virtual training is a comprehensive course
designed to complement the FLA Grievance Mechanisms Toolkit for Suppliers (published November
2020). Participants should have a general familiarity with the toolkit because the training seeks to deepen
operational understanding of the toolkit and assist with implementation of the interactive worksheets.

The training will cover the different types of conflict within companies that impact how grievances
are handled, clarify grievance system process steps versus procedural steps, and deepen knowledge
of key components, including policy, procedures, channels, values, stakeholder consultation, and data
management and analysis. The online training is a unique opportunity to have an interactive experience,
engage in exercises and case studies, ask questions, clarify concerns, and discuss challenges and best
practices with peers.

Agenda
Agenda is subject to change and timeframes are approximate. Topic areas will blend
across days based on activity times and flow.

day 1 day 2
Welcome Build a Foundation
Welcome & Introductions Who to Involve?
● Who should be involved in creating the
My Company & Conflict Management grievance mechanism system?
Understand Conflict
● What is conflict? Consultation
● Who should provide feedback?
How My Company Manages Conflict ● How can you receive feedback?
● How does your company feel about
conflict? Policy Development
● How can you create a policy
Grievance Mechanisms Overview for your company?
Grievances ● What components should your policy
● What are Grievances? include?
Grievance Mechanism Systems Foundational Values
● What is a Grievance Mechanism System? ● What foundational values should your
Process Steps policy include?
● What steps would you follow to create a
grievance mechanism system?
 FLA Grievance Mechanisms Training

day 3 day 4
Develop Channels and Procedures Create a Grievance Management Tool
Formal vs Informal Procedures How to Build It
● What is the difference between formal ● What is a grievance management tool?
and informal procedures? What to Track
● What type of procedure would be most ● What information should you collect?
appropriate?
Categorization
Reporting Channels ● How can you categorize grievances?
● What reporting channels can you set
Analyze & Manage Data
up?
● What can you do with the data?
Align Values
● How will the foundational principles be Communicate and Train
applied? Share Information
● What information should you share?
Procedural Steps
● What steps should you follow to Who to Train & What to Train On
manage a grievance? ● Who should you train on what?
● Who does what when? How to Communicate
● How can you talk to workers?

day 5
Review
System Review
● What do you need to review?
Unused Channels
● Workers are not using the channels.
Why, and what do you do?

closing
Challenges
● What challenges are you going to face
in implementing the system?
Takeaways
● What are your key takeaways and next
steps?
 Trainer Profiles

Helena Pérez Vázquez

Co-founder & Creative Director at Spread the Word and Director at improvingworklife
Head Trainer

Helena Perez is the Creative Director and Co-Founder of Spread the Word. She
specializes in designing and conducting capacity building trainings to create better
working environments and boost the impact of responsible business initiatives.
She has trained over 3,500 professionals from 200 organizations in more than 35
countries, including human resources professionals, CSR experts, labor inspectors and workers. Helena’s
unique creative approach inspires labor practitioners looking for real and active change in supply chains
around the world.

Cassi Wright
Senior Manager, Training & Capacity Building, FLA
Co-Trainer

Cassi joined the FLA in 2017 to build and develop the training and capacity building
program for the FLA’s 2,500+ affiliates. She supports companies in the implementation
of higher labor standards through various forms of guidance, training, resources, and
tools. Her interactive and practical approach encourages high levels of participant
engagement to maximize learning retention and strengthen emotive connections to the subject material.
Her capacity building efforts focus on identifying and addressing supply chain gaps in order to employ
training where the risk is greatest to workers.

Heeral Coleman
Senior Director, Affiliation & Capacity Building, FLA
Co-Trainer

Heeral oversees the FLA’s Affiliation & Capacity Building and Training department, with
the vision of expanding and strengthening the FLA’s guidance and training offerings,
and positively impacting the conditions for workers in the global supply chains of
affiliated companies, universities, and licensees. In her more than 14 years of experience
at the FLA, Heeral has facilitated numerous training and dialogue sessions. Beginning in 2015, she guided
the development of the FLA’s onboarding program, which is centered on capacity building and fosters a
strong foundation for implementation of the FLA Principles and Workplace Code of Conduct for newly
affiliated brands and suppliers in the manufacturing sector.