Professional Documents
Culture Documents
Business Facing
IT Support
Services
OLAs
Request For
Changes
IT Facing
Service Portfolio
Service Catalog
Services
available for
customer
consumption
Services Services
Services in ready to announced for
the pipeline be offered to retirement Services that
under customers have been
development decommissioned
Time
Yes
Inventory Take Describe New Add as a new
all an what it does Service? Service in the
applications application in 1 sentence Portfolio
No
Add as a new
feature to an
existing Service
Yes No
More Finalize
apps? Portfolio with
the Business
IT Business Facing Services
IT Support Services
Application As Service – Manage applications end to end
Basic Support Service – Data Center, physical security, racks, ping/power/pipe, up/down
monitoring
Service
Governance
Service
Service Exception
Communications And Appeals
Service
Vitality
Service Governance
Yes
Business Review Existing Raise RFCs for Proceed With Review Approve
Liaisons Service Catalog Service Catalog New Service Service Alternatives
For Viability Changes Actions Alternatives ?
Yes No
Process
Governance
Escalate
To Componentt
No
ITSM Steering No
Review Approved Approve
Group
Process Exception Exception
?
Yes
Process
Vitality
Service Vitality
No
ITSM Steering
No Review
Group No Action Agree On
Proposed
Changes
Service Changes
?
Yes
Service
Communications
Service Communications
Service Service
Vitality Vitality
No
Service Assess Identify Impacts Identify Other Determine Develop Service Major No Publish Changes Distribute
Team Impact Of Of Change To Communications Service To Service Change For
Stakeholders For Communications
Service Change Stakeholders Notification Approach Plan Change Portfolio/Catalog Review
?
Yes No
Service
Vitality
Service Governance Information Flow
ITSM
Steering
Service Business
Group Planning
Solution Development
Teams
Resolution To
Escalated Escalated
Service Changes Service Changes
and Issues and Issues
Service Portfolio
Business Plans
and Service Catalog
And Strategies
Service
Team
Business
Liaisons
Service Service Service Service Service
Strategy Design Build Pilot Transition