PIW Sessions: Partner Interactive Webinar

When – • Check the PIW Schedule and Register

Each Tuesday and Thursday 10:30 – 11:30 / 12:00 –
13:00 Vietnamese timezone
Audience - Sales or Technical (depending on the
webinar)
• Recording 1) Click the
Yellow for
Service
Agenda DATE Speaker Topics
• Lifecycle approach
• Differentiate with CX portfolio
CX Introduction 13-Mar TBD
• Partner Roles & Value Exchange

• Latest CX Portfolio Introduction - 6 Pillar of CX offerings

CX Portfolio Awareness
Security Support Services Deep Dive
• Support Services - Foundation, SSPT, SW Support - High level deliverables
2) Click the
20-Feb Ashish Tawade
• BCS 2.0 Introduction - Foundation, Acceleration, Transformation View web page
• High level Deliverables of Software support - Basic, Enhance, Premium
• Details and Differences of the service Levels
• Details of Deliverables and benefits
April 4    Ashish Tawade
• EA - Enterprise Agreement Buying Programs
• Quoting Examples

• High level Deliverables of Services

• Details and Differences of the service Levels
Security Adiviory, Implementation and • Details of Deliverables and benefits(Foundation/Acceleration,
9th May TBD
Optimization (BCS) Services Deep Dive Transformation)
• Case study & Handling objects

Collab Support Services Deep Dive

Collab Adiviory, Implementation and Optimization
(BCS) Services Deep Dive
EN Support Services Deep Dive
EN Implementation and Optimization (BCS)
Services Deep Dive
DNA(Digital Networking Architecture)
Support Services and Business Critical Services
DC
Implementation and Optimization (BCS) Services
Deep Dive
DC Support Services Deep Dive 3) Click the
SP
Implementation and Optimization (BCS) Services
Register Button
Deep Dive
SP Support Services Deep Dive
© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public
Cisco Support Options for PSS (Licensing)
SR will be created
Licensing Training or
Yes Contact : Licensing@cisco.com
Certification Issue?
No

Self Service
Go to the License Registration Portal to either generate, resend, or re-host
Traditional Licensing your existing PAK-based licenses.
Yes
Issue? • Under “Manage”, go to “Devices”, then “Add Device” (if not already added)
• Select the device, then “Actions” and select the required function.
No

Smart Software Licensing

Smart Software or • Go to Smart Software Manager to track and manage your Smart Licenses.
Yes
Smart Account Issue? Smart Account
• Go to the “Administration” section of Cisco Software Central to manage exi
No sting Smart Accounts or to request a new one.

Enterprise Licensing
Yes Go to the ELA Workspace to manage licenses from ELA.
Agreements (ELA) Issue?

No Technical Support or
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Helpdesk Support?
Yes Open TAC Case
Cisco Support Options for PSS (TAC)

Check Cisco Support Community Topics:

For all other questions or support YES
https://supportforums.cisco.com/

NO

Submit a case via Support Case Manager

Do you have hardware related https://mycase.cloudapps.cisco.com/case
question or need hardware YES
support? Or contact Technical Assistance Centre (TAC):
Vietnam : 1800 585809

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential