Learning Paths

Author: Training and Certification

 1 System Administrator

2 Developer

Table of
3 Platform and Process Owner

4 Implementer
Application Portfolio Management (APM)
Customer Service Management (CSM)

Contents
To navigate to specific learning paths,
select from the links on the right.
From any slide, select the icon to
return to the table of contents.
5 Additional Resources
Employee Workflows
Field Service Management (FSM)
Risk and Compliance GRC
IT Asset Management (ITAM)
IT Operations Management (ITOM)
IT Service Management (ITSM)
Now Intelligence
Security Operations (SecOps)
Service Provider
Strategic Portfolio Management (SPM)
Industry-specific: Financial Services Operations (FSO)
Industry-specific: Telecommunications, Media, and Technology (TMT)
Industry-specific: Telecommunications Network Inventory (TNI)
Industry-specific: Public Sector Digital Services
Industry-specific: Telecommunications Service Management (TSM)
Industry-specific: Telecommunications Service Operations Mgmt (TSOM)
Industry-specific: Healthcare and Life Sciences Mgmt (HCLS)
Industry-specific: Operational Technology
Industry-specific: Sourcing and Procurement Operations (SPO)
Industry-specific: Supplier Lifecycle Operations (SLO)
Industry-specific: Accounts Payable Operations (APO)
© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 2
Document Guide

The following icons and abbreviations indicate key details about each course. From any
slide, select the icon to return to the table of contents.

Icon Legend Abbreviations

+ No charge On Demand Course 0 LC ILT Instructor-Led Training

ο Paid On Demand Course 300 LC CIS Certified Implementation Specialist

∞ Paid On Demand Course 500 LC CSA Certified System Administrator

♦ 2-day ILT Course 1,700 LC CAD Certified Application Developer

☼ 3-day ILT Course 2,400 LC CAS Certified Application Specialist

Mainline Certification LC Learning Credit

Micro Certification

Accreditation

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 3

System Administrator Learning Path

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 4

 It’s time to RiseUp with ServiceNow, and career journeys can
help you get there. Explore our Career Journeys for a holistic
approach to becoming a system administrator.

System Administrator Certification Mainline certification questions are sourced from all courses
between the product line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Additional Recommended
ServiceNow • Configuration Management Database
Administration Automated Test ServiceNow (CMDB) Fundamentals ☼ο
Fundamentals Certified Framework Administration • Common Service Data Model (CSDM)
☼ο System Essentials Advanced Fundamentals +
CSA voucher Administrator ♦∞ • Now Support Administrator +
+
(CSA) • Performance Analytics Essentials +
System • Scripting in ServiceNow Fundamentals ☼ο
Administrator • Application Development Fundamentals ☼ο
• Introduction to ServiceNow HealthScan and
Welcome to Instance Scan +
Subscription ServiceNow
ServiceNow • Fundamentals and Implementation courses as
Management Upgrade products are activated in your organization’s
+ Ongoing
Delta testing Overview Essentials instance + ο ♦ ∞ ☼
+ +

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 5

Developer Learning Paths

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 6

 It’s time to RiseUp with ServiceNow, and career journeys can
help you get there. Explore our Career Journeys for a holistic
approach to becoming an application developer.

Developer Learning Paths Mainline certification questions are sourced from all courses
between the product line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Citizen Additional Recommended Courses for Application Developer

Developer Learning Paths
• Automation Center Overview +
ServiceNow Citizen Developer ServiceNow • Automated Test Framework (ATF) Essentials +
Citizen Developer Core Skills Micro- Citizen Developer • Flow Designer Fundamentals +
Core Skills Certification Suite Advanced Skills • Integration Hub Fundamentals +
+ + + • Configuration Management Database (CMDB)
Fundamentals ☼ο
• Common Service Data Model (CSDM) Fundamentals +
Application • Mobile Development Essentials +
Developer • Performance Analytics Essentials +
ServiceNow Application • Robotic Process Automation (RPA) Essentials +
Application Developer Core • Service Portal Fundamentals ♦ο
Yes Developer Skills Micro- • Service Portal Advanced +
Skills Certification Suite • Source Control Fundamentals +
+ + • UI Builder Fundamentals +

Are you using

App Engine
Developer products to No Certified
develop Application
applications? Developer (CAD) Scripting in Application
Welcome to Certified
ServiceNow ServiceNow Development Application
Fundamentals Fundamentals
+ Developer
☼ο
☼ο CAD Voucher
(CAD)

Ongoing
© 2023 ServiceNow, Inc. All
Delta Rights Reserved. Confidential.
testing 7
Platform and Process Owner
Learning Paths

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 8

 Mainline certification questions are sourced from all courses
between the product line selection and the exam.

Platform Owner Learning Path

Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

ServiceNow
Administration
Fundamentals Get Started with Performance
☼ο Now Create Analytics Essentials
CSA voucher + +
optional
Platform Owner Additional Recommended
• Get Started with Reports +
CSA
Welcome to Adopting a Product Line-specific • Responsive Dashboards Overview +
ServiceNow Platform Owner Fundamentals course(s)
+ Mindset +ο♦
Ongoing ♦
Delta testing • IT Service Management (ITSM)
• Human Resources (HR)
• Customer Service
Management (CSM)
• Etc.

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 9

 Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Process Owner Learning Path

Get Started with Performance

Now Create Analytics Essentials
+ +

Process Owner Additional Recommended

• Get Started with Reports +
Welcome to Product Line-specific • Responsive Dashboards Overview +
ServiceNow Fundamentals course(s) • Adopting a Platform Owner Mindset ♦
+ +ο♦
• IT Service Management (ITSM)
• Human Resources (HR)
• Customer Service
Management (CSM)
• Etc.

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 10

Implementer Learning Paths

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 11

 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Application Portfolio Management (APM) Micro certification Mainline Certification

Select Product Line

APM

CSM

Employee
Workflows Additional Recommended
ServiceNow • Configuration Management Database
Administration ServiceNow FSM (CMDB) Fundamentals ☼ο
Fundamentals Platform • PPM Fundamentals ♦ο
☼ο Implementation GRC • IT Service Management Fundamentals ♦ο
CSA voucher ☼∞ • UI Builder Fundamentals +

ITAM

Implementer ITOM

APM Common Performance Certified

Welcome to ITSM Service Data Analytics Essentials
Fundamentals Implementation
Model (CSDM)
ServiceNow +
Fundamentals
+ Specialist
Now
+ Get Started with Intelligence + in APM
APM APM
Now Create Implementation (CIS-APM)
Implementation
+ SecOps + Simulator
CIS-APM Voucher
Service
Provider Ongoing
Delta testing
SPM

Industry-
Specific

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 12

 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Customer Service Management (CSM) Micro certification Mainline Certification

Select Product Line

APM

Additional Recommended
CSM
ServiceNow • Communities Overview, Fundamentals, and
Administration Employee Implementation +
Fundamentals ServiceNow CSM
Workflows • Configuration Management Database (CMDB)
☼ο Platform Implementation Fundamentals ☼ο
Implementation ♦∞
CSA voucher FSM • Common Service Data Model (CSDM) Fundamentals +
☼∞ CIS-CSM Voucher

GRC

Implementer ITAM

Get Started with Certified CSM Professional

Welcome to ITOM CSM
Now Create Implementation Required to achieve ‘Professional’
ServiceNow Fundamentals
Specialist CIS-CSM
+ + ITSM ☼ο •
in CSM
• Predictive Intelligence Fundamentals +
(CIS-CSM)
Now • Predictive Intelligence Implementation +
Intelligence • Performance Analytics Essentials +
SecOps • Virtual Agent Fundamentals +
Ongoing
Delta testing • Virtual Agent Implementation +
Service • Natural Language Understanding Fundamentals +
Provider
• Virtual Agent Simulator +
SPM

Industry-
Specific

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 13

 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Employee Workflows Micro certification Mainline Certification

Select Product Line

Certified Additional requirements to achieve
APM Human Resources Human Resources HR Simulator Implementation HRSD Professional Suite Certification
Service Delivery Service Delivery + Specialist
Fundamentals Implementation in HR • CIS-HR
CSM ♦ο ♦∞ (CIS-HR) • Predictive Intelligence Implementation +
ServiceNow
Administration CIS-HR Voucher • Performance Analytics Advanced ♦∞
Employee
Fundamentals ServiceNow • Virtual Agent Implementation +
Workflows
☼ο Platform
Implementation Ongoing
CSA voucher FSM
☼∞ Delta testing

GRC

Implementer ITAM Employee Growth & Additional Recommended

Development Essentials • Performance Analytics Fundamentals ♦ο
(On Demand)
Welcome to Get Started with ITOM Employee • Performance Analytics Advanced ♦∞
ServiceNow Now Create Center • Service Portal Fundamentals ♦ο
+ + ITSM
Essentials
• ServiceNow Localization Fundamentals +
+
• Configuration Management Database (CMDB)
Now Fundamentals ☼ο
Intelligence Workplace • Common Service Data Model (CSDM) Fundamentals +
Safe Health and
Service Delivery Workplace Safety Incident • Continual Improvement Management Essentials +
SecOps Essentials Essentials Management • Workforce Optimization Essentials +
+ + Essentials
Service • Process Mining Essentials +
+
Provider • Get Started with Universal Request +

SPM

Industry-
Specific
Legal Service
Delivery Essentials
+ © 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 14
 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Field Service Management (FSM) Micro certification Mainline Certification

Select Product Line

APM

CSM
ServiceNow FSM
Administration Employee Field Service Implementation
Fundamentals ServiceNow Workflows Management ♦∞
☼ο Platform (FSM) Dynamic CIS-FSM voucher
Implementation FSM Scheduling
CSA voucher
☼∞ Essentials
GRC +

Implementer ITAM

Certified
Welcome to Get Started with ITOM FSM Dynamic Additional Recommended Courses
Implementation
ServiceNow Now Create Fundamentals Scheduling Specialist • FSM Extras +
+ + ITSM ο Implementation in FSM • Additional Recommended Courses for
+ (CIS-FSM) FSM Implementers +
Now • Configuration Management Database
Intelligence (CMDB) Fundamentals ☼ο
• Common Service Data Model (CSDM)
SecOps Ongoing Fundamentals +
Delta testing
Service
Provider

SPM

Industry-
Specific

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 15

 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Risk and Compliance (GRC) Micro certification Mainline Certification

Select Product Line

APM

CSM
ServiceNow
Employee
Administration GRC: Classic
Get Started Workflows GRC: Audit
Fundamentals ServiceNow Risk Assessment
with GRC: IRM Management
☼ο Platform
FSM Fundamentals
Fundamentals
Essentials
CSA voucher Now Create Implementation +
+ ο +
☼∞
GRC

Implementer ITAM

Certified
Welcome to UI Builder Flow Designer Configuration ITOM GRC: IRM GRC: Implementation
ServiceNow Fundamentals Fundamentals Management Implementation Regulatory
Database Specialist
+ + + ☼∞ Change in R&C
(CMDB) ITSM
CIS-RC Voucher Management (CIS-RC)
Fundamentals
☼ο Essentials
Now
+
Intelligence

SecOps Ongoing
Delta testing
Service
Provider Additional Recommended Courses

SPM • Automated Test Framework (ATF) Essentials (On Demand)

• Common Service Data Model (CSDM) Fundamentals (On Demand)
Industry- • Knowledge Management Fundamentals (On Demand)
Specific
• Performance Analytics Essentials (On Demand)

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 16

 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Third-party Risk Management (TPRM) Micro certification Mainline Certification

Select Product Line

APM

CSM

Employee
GRC: Third-Party Risk
Workflows
ServiceNow Management (TPRM)
Administration Implementation
Get Started ServiceNow FSM
Fundamentals ♦∞
☼ο with Platform
CIS-VRM Voucher
Now Create Implementation GRC
CSA voucher
+ ☼∞

ITAM
Implementer
ITOM
Certified
Welcome to UI Builder Flow Designer GRC: Third-Party Risk Vendor Risk Implementation
ITSM
ServiceNow Fundamentals Fundamentals Management (TPRM) Management (VRM) Specialist
+ + + Fundamentals Simulator in VRM
Now
+ + (CIS-VRM)
Intelligence

SecOps

Service Ongoing
Provider Delta testing

Additional Recommended Courses

SPM
• Automated Test Framework (ATF) Essentials +
Industry- • Common Service Data Model (CSDM) Fundamentals +
Specific
• Knowledge Management Fundamentals +
• Performance Analytics Essentials +
© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 17
 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Business Continuity Management (BCM) Micro certification Mainline Certification

Select Product Line

APM

CSM

Employee
Workflows
ServiceNow
Administration ServiceNow FSM
Fundamentals PPM Platform
☼ο Fundamentals Implementation GRC
CSA voucher ♦ο ☼∞ Additional Recommended
• Configuration Management Database
ITAM (CMDB) Fundamentals ☼ο
Implementer • Common Service Data Model (CSDM)
ITOM Fundamentals +
• Industry Certifications
Welcome to UI Builder Get Started with GRC: Business Continuity o ABCP
ITSM
ServiceNow Fundamentals Now Create Business Continuity Management (BCM) o CBCP
+ + + Management (BCM) Assessment Simulator o MBCP (DRII)
Now
Implementation + o CBCI/MBCI (BCI)
Intelligence
+
SecOps

Service
Provider

SPM

Industry-
Specific

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 18

 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

IT Asset Management (ITAM) SCCM: Microsoft System Center Configuration Manager

Micro certification Mainline Certification

Select Product Line

APM

CSM Additional Recommended:

• SAM: Integration with SCCM for Reclamation
Employee and Distribution +
ServiceNow Workflows
• Discovery Basics for SAM +
Administration
Fundamentals ServiceNow FSM Hardware Asset Hardware Asset • Entitlement Import Basics for SAM +
Management (HAM) Management Certified
☼ο Platform • Software Asset Management Reconciliation
Fundamentals (HAM) Implementation
CSA voucher Implementation Troubleshooting +
GRC ☼ο Fundamentals Specialist
☼∞ in HAM • Software Normalization for Software Asset
CIS-HAM Voucher Simulator
+ (CIS-HAM) Management +
ITAM
• Microsoft Office 365 Optimization for Software
Implementer Asset Management (SAM) +
ITOM
Ongoing • Mobile Hardware Asset Management
Welcome to Get Started with Delta testing Fundamentals +
ITSM
ServiceNow Now Create • Hardware Asset Workspace Overview +
+ + Now • Common Service Data Model (CSDM)
Intelligence Fundamentals +
Software Asset Software Asset
Management (SAM) Management Certified • Configuration Management Database
SecOps Implementation (CMDB) Fundamentals ☼ο
Professional (SAM)
Fundamentals Implementation Specialist • Agent Client Collector Essentials +
Service in SAM
Provider ☼ο Simulator
(CIS-SAM) • Subscription Management Overview +
CIS-SAM Voucher +
• Cloud Insights +
SPM

Industry- Ongoing
Specific Delta testing

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 19

 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
CMDB: Configuration Management Database

IT Operations Management (ITOM) (1 of 2) CSDM: Common Service Data Model

ILT: Instructor-led Training

Micro certification Mainline Certification

Select Product Line

APM

CSM
Additional Recommended
Employee • Common Service Data Model (CSDM) Fundamentals +
Workflows • Configuration Management Database (CMDB)
ServiceNow ServiceNow Service Service Mapping (SM) Fundamentals ☼ο
Administration Platform FSM Mapping (SM) Advanced CIS-SM • Agent Client Collector Essentials +
Fundamentals Fundamentals ∞ • Flow Designer Essentials +
Implementation
ο CIS-SM Voucher • MID Server Fundamentals +
ο☼ ∞☼ GRC
• Subscription Management Overview +
Ongoing
• Service Mapping Extras +
ITAM Delta testing • Service Graph Connector Essentials +

Implementer Additional Recommended

ITOM
Cloud Provisioning Cloud Provisioning • Common Service Data Model (CSDM) Fundamentals +
and Governance and Governance CIS-CM • Configuration Management Database (CMDB)
Welcome to Get Started with ITSM ITOM Fundamentals Advanced (CPGA) Fundamentals ☼ο
ServiceNow Now Create Overview (CPGF) (On Demand) • Cloud Insights +
+ Now + ο CIS-CM Voucher • Configuring Cloud Management for IP Address Mgmt +
+ Ongoing
Intelligence • MID Server Fundamentals +
Delta testing • Subscription Management Overview +
SecOps
Additional Recommended
CMDB CMDB Assessment • Common Service Data Model (CSDM) Fundamentals +
Service Fundamentals Simulators • Agent Client Collector Essentials +
Provider (Health +
☼ο • MID Server Fundamentals +
/Configure +) • Subscription Management Overview +
SPM
• Discovery Fundamentals ☼ο
Industry-
Specific

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 20

 It’s time to RiseUp with
* Mainline ServiceNow,
certification and careerare
questions journeys can help
sourced you
from allget there.
courses
Explore our Career Journeys for a holistic approach to becoming an implementer.
between the product line selection and the exam
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

Additional
line selection Acronyms
and the exam.
CIS: Certified
Additional Acronyms Implementation Specialist
CMDB: Implementation
CIS: Certified ConfigurationSpecialist
Management Database
CMDB: CSDM: Common
Configuration Service Data
Management Model
Database

IT Operations Management (ITOM) (2 of 2) CSDM: ILT:Common Service Data

Instructor-led
ILT: Instructor-led Training
Model
Training

Micro certification Mainline Certification

Select Product Line

APM

CSM

Employee
Additional Recommended
Workflows
Discovery • Common Service Data Model (CSDM) Fundamentals +
ServiceNow ServiceNow
Fundamentals Certified • Configuration Management Database (CMDB)
Administration Platform FSM Fundamentals ☼ο
ο☼ Implementation
Fundamentals Implementation
CIS-DF Voucher Specialist • Agent Client Collector Essentials +
ο☼ ∞☼ GRC in Discovery • Integration Hub Fundamentals +
CSA Voucher (CIS-Disco) • MID Server Fundamentals +
ITAM • Subscription Management Overview +
• Discovery Extras +
Implementer • Service Graph Connector Essentials +
ITOM Ongoing
Delta testing
Welcome to Get Started with ITSM ITOM
ServiceNow Now Create Overview
+ + Now +
Intelligence

SecOps Event Management Additional Recommended

(EM) Fundamentals Certified • Common Service Data Model (CSDM) Fundamentals +
Service ο Implementation • Configuration Management Database (CMDB)
Specialist Fundamentals ☼ο
Provider CIS-EM Voucher
in Event • Agent Client Collector Essentials +
SPM Management • MID Server Fundamentals +
(CIS-EM) • Subscription Management Overview +
Industry-
Specific
Ongoing
Delta testing
© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 21
 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
CMDB: Configuration Management Database

IT Service Management (ITSM) CSDM: Common Service Data Model

ILT: Instructor-led Training

Micro certification Mainline Certification

Select Product Line

APM Additional Recommended for ITSM Standard)

• Common Service Data Model (CSDM)
Fundamentals +
CSM • Configuration Management Database (CMDB)
Fundamentals ☼ο
Employee • Major Incident Management Fundamentals +
Workflows • Major Incident Management Implementation +
• Get Started with Service Operations Workspace +
ServiceNow
• Employee Center Essentials +
Administration ServiceNow FSM ITSM Recommended (ITSM Enterprise)
• Knowledge Management Fundamentals +
Fundamentals Platform Implementation • Process Mining Essentials +
• Knowledge Management Implementation +
☼ο Implementation GRC ∞☼ • UI Builder Fundamentals + • Workforce Optimization Essentials +
CSA Voucher ☼∞ CIS-ITSM Voucher
ITAM

Implementer
ITOM
CIS-ITSM
Welcome to ITSM ITSM ITSM Professional
Get Started with ITSM
ServiceNow Fundamentals Implementation
Now Create Required to achieve ‘Professional’
Simulator*
+ + Now ♦ο • CIS-ITSM
+
Intelligence • Predictive Intelligence Fundamentals +
*Optional but
recommended • Performance Analytics Fundamentals ♦ο
SecOps
hands-on • Virtual Agent Fundamentals +
practice before
Service Ongoing • Virtual Agent Implementation +
exam
Provider Delta testing • Natural Language Understanding +

SPM
Recommended (ITSM Professional)
Industry- • Continual Improvement Management Essentials +
Specific • DevOps Config Implementer Path +
• DevOps Change Velocity Implementer Path +
© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 22
 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Now Intelligence Micro certification Mainline Certification Accreditation

Virtual Agent Natural Language Virtual Agent Simulator

Select Product Line Fundamentals Micro-Certification
Understanding
+ + +
APM

Virtual Agent Virtual Agent

Virtual Agent
CSM Implementation Advanced Topics Series
Integrations
+ • Surveys
Employee + • Keyword to NLU
Workflows • VA Analytics
ServiceNow ServiceNow • Topic Recommendations
Administration Platform FSM Performance Performance • Auto Incident Resolution
Fundamentals Implementation Analytics Advanced Analytics
Responsive
ο☼ ∞☼ GRC KPI Composer Dashboards ∞♦ Implementation
Overview Overview CAS-PA Voucher Simulator
+ + +
ITAM
Implementer
Performance Performance Performance Formula Hands on CAS-PA
ITOM Analytics Analytics Analytics Indicators practice
Welcome to Get Started with Essentials Fundamentals Widgets + with the PA
ServiceNow Now Create ITSM + ο♦ + application
+ + including
implementation Ongoing
Now PA Fundamentals
experience Delta testing
Intelligence Micro-Certification
Simulator
SecOps +

Service
Provider
Get Started Get Started Predictive Predictive Predictive Predictive Additional Recommended
Intelligence • Get Started with Reports +
SPM with Artificial with Predictive Intelligence Intelligence Intelligence
Advanced • Get Started with PA KPI Details +
Intelligence Intelligence Fundamentals Implementation Micro-
Topics • Get Started with PA KPI Signals +
Industry- + + + + Certification
• Introduction to Virtual Agent Lite +
Specific + • Common Service Data Model (CSDM)
Fundamentals +
• Configuration Management Database (CMDB)
© 2023 ServiceNow, Inc. All Rights Reserved. Confidential.
Fundamentals ☼ο 23
• Subscription Management Overview +
 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Security Operations (SecOps) Micro certification Mainline Certification Accreditation

Select Product Line

APM

CSM

Employee
Workflows Additional Recommended
ServiceNow ServiceNow • Automated Test Framework (ATF) Essentials +
Administration Platform FSM • Flow Designer Essentials +
CIS-SIR
Fundamentals Implementation Security Incident • Common Service Data Model (CSDM) Fundamentals +
ο☼ ∞☼ GRC Response (SIR)
• Configuration Management Database (CMDB)
Implementation Fundamentals ☼ο
∞♦ Ongoing
ITAM • UI Builder Fundamentals +
CIS-SIR Voucher Delta testing
• Scripting in ServiceNow Fundamentals ☼ο
Implementer
ITOM • ServiceNow Administration Advanced ♦∞
Security • Configuration Compliance Essentials +
Welcome to Get Started with ITSM Operations • Vulnerability Response Learning Bytes +
ServiceNow Now Create Fundamentals • Introduction to Playbooks and Process Automation
+ + Now ο♦ Designer +
Intelligence
• Playbooks and Process Automation Designer
Fundamentals +
SecOps
CIS-VR
Service Vulnerability
Provider
Response (VR)
SPM
Implementation
∞♦ Ongoing
CIS-VR Voucher Delta testing
Industry-
Specific

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 24

 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Service Provider (SP) Micro certification Mainline Certification Accreditation

Select Product Line

APM

CSM

Employee
Workflows
ServiceNow ServiceNow
Administration Platform FSM
Fundamentals Implementation
ο☼ ∞☼ GRC

ITAM

Implementer
ITOM

Welcome to Get Started with ITSM Scripting in Service Provider CIS-SP Additional Recommended Certifications
ServiceNow Now Create ServiceNow Implementer • CIS-CMS
+ + Now Fundamentals + • CIS-ITSM
Intelligence ο☼ CIS-SP Voucher • CIS-CM (ITOM)
Ongoing • CIS-Disco (ITOM)
SecOps Delta testing • CIS-EM (ITOM)
• CIS-SM (ITOM)
Service
Provider

SPM

Industry-
Specific

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 25

 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Strategic Portfolio Management (SPM) Micro certification Mainline Certification Accreditation

Select Product Line

APM

Performance SPM
CSM
Analytics (PA) Implementation Additional Recommended for SPM Standard
Simulator – Micro + • Common Service Data Model (CSDM) Fundamentals +
Employee
Certification CIS-PPM • Configuration Management Database (CMDB) Fundamentals ☼ο
Workflows
ServiceNow ServiceNow Voucher
+ • ITSM Implementation ∞☼
Administration Platform • UI Builder Fundamentals +
FSM
Fundamentals Implementation • Flow Designer: Introduction +
ο☼ ∞☼
GRC
(CSA Voucher)

ITAM
Implementer
ITOM
Welcome to Get Started with CIS-SPM
ServiceNow ITSM Additional Recommended for SPM Professional
Now Create
+ Performance SPM • CIS-SPM
+
Now Analytics Fundamentals • Predictive Intelligence Fundamentals +
Intelligence Essentials Ongoing • Virtual Agent Fundamentals & Virtual Agent Implementation +
ο♦ Delta testing
+ • Natural Language Understanding Fundamentals +
SecOps • Agile Development & Agile Implementation +
• Agile Implementation & Test Management 2.0 +
Service
• SAFe Fundamentals & SAFe Implementation +
Provider
• Get Started with Hybrid Project Management +
• Investment Funding Fundamentals +
SPM
• Process Mining Essentials +
Industry-
Specific

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 26

 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Industry: Financial Services Operations (FSO) Micro certification Mainline Certification Accreditation

Select Product Line

APM

CSM

Employee
Workflows UI Builder
ServiceNow
ServiceNow CSM Introduction to Fundamentals FSO: Banking and
Administration FSM
Platform Implementation Integration Hub: Playbooks and +
Fundamentals Document Wealth Essentials
Implementation ∞♦ Introduction Process Automation +
ο☼ Intelligence
∞☼ GRC Designer FSO: Insurance
(CSA Voucher) + Fundamentals
+ Essentials
+
ITAM +

Implementer
ITOM
CIS-CSA CIS-CSM Delivery
Welcome to Accreditation:
Get Started with ITSM Flow Designer Integration Hub: Document FSO Essentials FSO Banking &
ServiceNow Now Create Fundamentals Use Store Spokes +
Intelligence Wealth
+ + Now +
Customer Service + Overview
Intelligence
Management Playbooks and +
SecOps (CSM) Fundamentals Process Automation
ο☼ Designer Fundamentals
Service +
Provider

SPM

Industry-
Specific

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 27

 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Industry: Telecommunications, Media, and Technology (TMT) Micro certification Mainline Certification Accreditation

Select Product Line

APM

CSM

Employee
Workflows
Customer Service Introduction to
ServiceNow ServiceNow
FSM Management Playbooks and Telecommunications
Administration Platform
(CSM) Fundamentals Process Automation Network Inventory (TNI)
Fundamentals Implementation
ο☼ Designer Essentials
ο☼ ∞☼ GRC
+
(CSA Voucher) +
ITAM

Implementer
ITOM
Application Developer
Flow Designer Customer
Welcome to Get Started with ITSM Process Creator Telecommunications,
Fundamentals Service
ServiceNow Now Create Micro-Certification Media, and
+ Management
+ + Now + Technology Essentials
Intelligence
(CSM)
Implementation +
SecOps ∞♦ Additional Recommended
• Application Development Fundamentals ο☼
• Common Service Data Model (CSDM) Fundamentals +
Service • Configuration Management Database (CMDB) Fundamentals ο☼
Provider • Mobile Development Essentials +
• Performance Analytics Essentials +
SPM • Service Portal Fundamentals ο♦
• Service Portal Advanced ∞
• Subscription Management Overview +
Industry- • Scripting in ServiceNow Fundamentals ☼
Specific • System Administration Advanced ∞♦
• Automated Test Framework (ATF) Essentials +
© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 28
 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Industry: Telecommunications Network Inventory (TNI) Micro certification Mainline Certification Accreditation

Select Product Line

APM

CSM

Employee
Workflows Hardware Telecommunications,
ServiceNow ServiceNow Flow Designer Flow Designer: Asset Management Media, and
Administration Platform FSM Create Subflows (HAM)
Overview Technology
Fundamentals Implementation + and Actions Fundamentals Essentials
ο☼ ∞☼ GRC + ο☼ +
(CSA Voucher)
ITAM

Implementer
ITOM

Change Flow Designer: Configuration Hardware

Welcome to Get Started with ITSM
Management: Create a Flow Management Asset Management
ServiceNow Now Create
Now Implementation + Database (CMDB) (HAM) Extras
+ +
Intelligence + Fundamentals +
ο☼
SecOps
Additional Recommended
Service • Application Development Fundamentals ο☼
Provider • Common Service Data Model (CSDM) Fundamentals +
• Configuration Management Database (CMDB) Fundamentals ο☼
SPM • Mobile Development Essentials +
• Performance Analytics Essentials +
• Service Portal Fundamentals ο♦
Industry-
• Service Portal Advanced ∞
Specific • Subscription Management Overview +
• Scripting in ServiceNow Fundamentals ☼
• System Administration Advanced ∞♦ © 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 29
• Automated Test Framework (ATF) Essentials +
 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Industry: Public Sector Digital Services (Government) Micro certification Mainline Certification Accreditation

Select Product Line

APM

CSM

Employee
Workflows Playbooks and Document
ServiceNow Process Automation Intelligence
ServiceNow CSM
Administration FSM Designer Fundamentals Overview
Platform Implementation Integration Hub: Service Portal
Fundamentals + +
Implementation ∞♦ Introduction Fundamentals
ο☼ PSDS Essentials
∞☼ GRC + +
(CSA Voucher) +
ITAM

Implementer
ITOM
CIS-CSA CIS-CSM
Welcome to Get Started with ITSM Document
Flow Designer Integration Hub: UI Builder
ServiceNow Now Create Intelligence
Fundamentals Use Store Spokes Fundamentals
+ + Now Fundamentals
Customer Service + + +
Intelligence +
Management Introduction to
(CSM) Fundamentals Playbooks and
SecOps
ο☼ Process Automation
Service Designer
Provider +

SPM

Industry-
Specific

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 30

 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Industry: Telecommunications Service Management (TSM) Micro certification Mainline Certification Accreditation

Select Product Line

APM

CSM
IT Service
Employee
Workflows Management
ServiceNow IT Service (ITSM) Knowledge Field Service
ServiceNow Service Bridge
Administration FSM Management Implementation Management (KM) Management (FSM)
Platform Essentials
Fundamentals (ITSM) ∞☼ Implementation Implementation
Implementation +
Fundamentals + ∞♦
ο☼ ∞☼ GRC
(CSA Voucher) ο♦
ITAM

Implementer
ITOM

Welcome to Get Started with ITSM Customer Field Service

ServiceNow Now Create Service Management Proactive Telecommunications,
Now
Customer Service
+ + Management (FSM) Service Media, and
Intelligence Management
(CSM) Fundamentals Experience Technology Essentials
(CSM) Fundamentals
Implementation ο + +
SecOps ο☼
∞♦
Service
Provider
Additional Recommended
SPM • Telecommunications Network Inventory (TNI) Essentials +
• Scripting in ServiceNow Fundamentals ☼
• System Administration Advanced ∞♦
Industry-
• Automated Test Framework (ATF) Essentials +
Specific

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 31

 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Industry: Telecommunications Service Operations Micro certification Mainline Certification Accreditation

Management (TSOM)
Select Product Line

APM

CSM
Integrate
Employee
Drive Value with Integrate Service Graph
Workflows
Common Service Service Graph Connector for
ServiceNow ServiceNow
FSM Event Management Data Model (CSDM) Connector for Microsoft
Administration Platform
Fundamentals 3.0, CMDB, and OpenTelemetry SCCM
Fundamentals Implementation
ο Service Graph + +
ο☼ ∞☼ GRC
(CSA Voucher) +
ITAM

Implementer
ITOM

Welcome to Get Started with ITSM

ServiceNow Now Create Scripting an Event
Now
Integrate
+ + +
Intelligence Service Graph
Connector for
SecOps Jamf
+
Service
Provider
Additional Recommended
SPM • IT Operations Management (ITOM) Overview +
• Scripting in ServiceNow Fundamentals ☼
Industry- • System Administration Advanced ∞♦
Specific • Automated Test Framework (ATF) Essentials +

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 32

 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Industry: Healthcare and Life Sciences (HCLS) Service Micro certification Mainline Certification Accreditation
Management
Select Product Line

APM

CSM

Employee
Customer Playbooks and Document
Workflows
ServiceNow Service Process Automation Intelligence
ServiceNow
Administration FSM Management Designer Fundamentals Overview Healthcare and
Platform Integration Hub:
Fundamentals (CSM) + + Life Sciences (HCLS)
Implementation
ο☼ Implementation Introduction Service Management
∞☼ GRC
∞♦ +
CSA Voucher Essentials
ITAM
+

Implementer
ITOM
CIS-CSA CIS-CSM
Document Delivery
Welcome to Get Started with ITSM Customer Service Flow Designer Integration Hub: UI Builder Intelligence Accreditation:
ServiceNow Now Create Management Fundamentals Use Store Spokes Fundamentals Fundamentals HCLS Service
+ + Now +
(CSM) Fundamentals + + + Management
Intelligence
ο☼ +
Introduction to
SecOps
Playbooks and
Service
Process Automation
Provider Designer
+
SPM

Industry-
Specific

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 33

 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Industry: Operational Technology (Industrial Sector) Micro certification Mainline Certification Accreditation

Select Product Line

APM

CSM

Employee
Workflows
ServiceNow Operational
Discovery
Administration FSM Technology (OT) OT Vulnerability
Fundamentals
Fundamentals Essentials Response
+
ο☼ Integration Hub: + Essentials
GRC
CSA Voucher Use Store Spokes +
+
ITAM

Implementer
ITOM
CIS-CSA
Welcome to ITSM Configuration Integration Hub: OT Incident OT Change
ServiceNow Management Introduction
Now Management Management
+ Database + Integration
Intelligence Essentials Essentials
(CMDB) Hub: +
Create New +
SecOps Fundamentals
ο☼ Spokes
Service +
Provider

SPM

Industry-
Specific

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 34

 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Industry: Sourcing and Procurement Operations (SPO) Micro certification Mainline Certification Accreditation

Select Product Line

APM

CSM
Introduction to
Employee Playbooks and
Knowledge Source-to-Pay
Workflows Process
Management Operations
ServiceNow ServiceNow Automation
Flow Designer Integration Overview
Administration FSM Designer (Previously
Platform Fundamentals Hub Lesson
Fundamentals + POM) Essentials
Implementation + Fundamentals +
ο☼ +
∞☼ GRC +
(CSA Voucher)
ITAM

Implementer
ITOM

Welcome to Employee Knowledge Source-to-Pay

Get Started with ITSM Mobile
ServiceNow Center Essentials Management Integration
Now Create Development
+ Now (Utah) Overview with SAP ECC
+ Essentials
Intelligence UI Builder + Activity & SAP S4
+
Fundamentals Service Portal + HANA
SecOps + Fundamentals +
ο
Service
Provider
Additional Recommended
SPM • Service Portal Advanced ∞
• Scripting in ServiceNow Fundamentals ☼
Industry- • System Administration Advanced ∞♦
Specific • Automated Test Framework (ATF) Essentials +

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 35

 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Industry: Supplier Lifecyle Operations (SLO) Micro certification Mainline Certification Accreditation

Select Product Line

APM

CSM Service Portal

Fundamentals Knowledge
Employee Management Source-to-Pay
ο
Workflows
Overview Operations
ServiceNow (Previously
Administration ServiceNow FSM Flow Designer Activity
+ POM) Essentials
Fundamentals Platform Fundamentals
+
ο☼ Implementation +
GRC
CSA Voucher ∞☼
ITAM

Implementer
ITOM

UI Builder Integration Source-to-Pay

Welcome to Get Started with ITSM Knowledge
ServiceNow Fundamentals Hub Integration
Now Create Management
+ + Fundamentals with SAP ECC
+ Now Overview
Intelligence Introduction to + & SAP S4
Lesson
Playbooks and + HANA
SecOps Process +
Automation
Service Designer
Provider +
Additional Recommended
SPM • Service Portal Advanced ∞
• Scripting in ServiceNow Fundamentals ☼
Industry- • System Administration Advanced ∞♦
Specific • Automated Test Framework (ATF) Essentials +

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 36

 It’s time to RiseUp with ServiceNow, and career journeys can help you get there.
Explore our Career Journeys for a holistic approach to becoming an implementer.
Mainline certification questions are sourced from all courses between the product

Implementer Learning Path

line selection and the exam.
Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Industry: Accounts Payable Operations (APO) Micro certification Mainline Certification Accreditation

Select Product Line

APM

CSM Introduction to
Source-to-Pay
Playbooks and
Employee Knowledge Integration
Process
Workflows Management with SAP ECC
Automation Integration
ServiceNow ServiceNow Overview & SAP S4
FSM Flow Designer Designer Hub
Administration Platform Lesson HANA
Fundamentals Fundamentals + Fundamentals
Implementation∞ + +
ο☼ + +
☼ GRC
CSA Voucher

ITAM

Implementer
ITOM

Welcome to UI Builder Source-to-Pay

Get Started with ITSM Service Portal Knowledge Source-to-Pay
ServiceNow Now Create Fundamentals Operations
Fundamentals Management Operations
+ + Now + (Accounts
ο Overview (Previously
Intelligence Employee Activity Payable
POM) Essentials
Center Essentials + + Operations)
SecOps Implementation
(Utah)
+ Bootcamp
Service
+
Provider

SPM Additional Recommended Training on Now Learning

• Service Portal Advanced ∞
• Scripting in ServiceNow Fundamentals ☼
Industry- • System Administration Advanced ∞♦
Specific • Automated Test Framework (ATF) Essentials +

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 37

Additional Resources
Training Bundles Datasheet RiseUp Career Journeys
Help your team accelerate value with training bundles Fast track your learning with collections of courses,
curated to deliver specific recommendations credentials, and activities organized by job level.

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 38