Our Lady of the Pillar College- San Manuel Inc.

District 3, San Manuel, Isabela

COURSE SYLLABUS IN PROFESSIONAL DEVELOPMENT AND APPLIED ETHICS

First Semester, School Year 2020-2021

I. OLPC-SMI Philosophy, Vision, Mission and Core Values

Pillarican Philosophy of Education

Pillarican education is a life-long journey towards total transformation so that everyone becomes a pillar of peace, justice, love of humanity with preferential option for the poor and deep concern for
the environment.

Vision

OLPC-SMI, a Catholic college, as evangelizing arm of the local church, envisions a totally transform community.

Mission

Thus, OLPC-SMI as a sharer in the life and mission of the local church commits to:

A. Provide equal opportunity and access to equality education integrating Gospel and Filipino cultural values, responsive and relevant to the needs of the times.

B. Create in the school community an atmosphere and opportunities for individual transformation that lead to Christian community living.

C. Reach out to people enriching their faith-life experience needed in building a just and humane society.

OLPC-SMI Core Values

People-Oriented with preferential option for the poor

Insistent passion for excellence

Loyal to the school and team work oriented

Lifelong learners

Accountable and Christ-centered and

 Responsible Filipino citizen with social and environmental consciousness

II. Vision, Mission, Objectives of the College of Hospitality Management

Vision:

The College of Hospitality Management envisions to become locally and globally recognized leading college in hospitality education producing transformed Christians and competent hospitality
professionals.

Mission:

A. Provide opportunity for experiential learning within the hospitality environment putting into practice the theories and principles in hospitality management;

B. Create and maintain a positive public presence by actively responding to the needs of industry, government, and society in order to prepare the playing field for employment
and to become productive members of society; and

C. Reach out to people and help alleviate lives through transfer of technology and capability building using practical application of hotel and restaurant operations.

Objectives:

The College of Hospitality Management aims to:

1. Produce competent, proficiency and effective hoteliers and restaurateurs who can integrate Gospel and Filipino Cultural Values in the pursuit of local and national goals;

2. Develop hospitality business leaders imbued with social conscience and who can actively involve themselves in socio-economic development;

3. Hoteliers and restaurateurs who can respond effectively to the changing demands of the hospitality sector and the community as a whole; and Equip prospective hoteliers and
restaurateurs to the world of hospitality industry.

III. Course Identification

1. Course Name: THC6: Professional Development and Applied Ethics

2. Course Credit: 3 units, 54 hours

3. Course Description: This course describes the skills, knowledge and performance outcomes required to develop the ability of students to become professionals in their field by understanding the
ideas of improving one’s personality and ways on how they are going to be valued in the business industry by means of presenting their ideas like company meetings, professional networking,
interviews and through proposals of services considering the proper collaboration to their associates and portraying professional business ethics. It also teaches writing skills and emphasize in verbal
communication and preparation of plans that requires them TO research career options and company potentiality and stability to develop a strong and effective career pathway.

4. Contact Hours/Week: 3 hours

5. Pre-requisite: Phi3: Ethics

6. Course Outcomes:

 Develop a deeper self-understanding of theories of their own personality and personality development
 Prepare and deliver effective oral communications to individuals and to groups.
 Develop self through personal development strategies
 Define a leader, and describe leadership technique in tourism/hospitality setting.
 Demonstrate guest service skills
 Demonstrate effective interpersonal skills.
 Appraise the connection between stress and emotions
 Evaluate effective strategies of coping stress.
 Use effective self-management skills
 Provide services in a professional manner and demonstrate etiquette in various situations.
 Develop self through personal development strategies

PROGRAM OUTCOMES THAT ARE ADDRESSED BY THE COURSE ON PROFESSIONAL DEVELOPMENT AND APPLIED ETHICS
Program Outcomes Performance Indicators
1. Orient the students of the
subject and what are the
expectations after each
meeting.
2. Introduce the students to
the Course and enable
them to understand the
importance of this Course
to their whole curriculum
3. Understand and apply the
implementing rules,
policies and guidelines of
the course
Timetable (54
Course Outcomes Course Topics Teaching/Learning Activities
hours)
I. Overview of the course: Interactive Discussion 1 hour/ 1 day
A. Syllabus and Sharing of Real-Life Experiences
B. Classroom Policies, Rules
and Regulations Attendance,
Grading System and Course Getting to know activity
Requirements/ Grooming
Policies Experience Getting
Acquainted
Act in recognition of 1. Identify the determinants Develop a deeper II. Introduction to Theory Class 6 hours/2 weeks
professional, social and ethical of Self-understanding Personality
responsibility personality; of theories of their own Image Test/ Assessing Personality Using
personality and a. Definition and Basics of Five Factors
2. Demonstrate the personality development. Personality
importance of personality Class Discussion
enhancement. b. Nature of Personality and
Types of Personality Essay Writing

c. Dimensions of Theories of Quiz

Freud and Erickson
Checklist
d. Significance of Personality
Development

e. Five Aspects of
Personality

Effectively communicate 1. Plan and organize type Prepare and deliver III. Technique in Professional Theory Cum Practical 6 hours/2 weeks
orally and in writing using and content of effective oral Development Stage I
both English and Filipino communication according communications to Class Discussion
to purpose and intended individuals and to groups. a. Communication Skills
audience/ receiver;  Communication Assignment:
2. Convey ideas clearly, Process
ensuring effective  Communication Internet Workload Search the net for
communication in Barriers sample cases of people worldwide who
(multicultural) workforce  Overcoming have survived their weaknesses and
and external audience; Communication Barriers served as role models and epitome of
3. Identify strategies for Communication in the success in their chosen field of
establishing and Workplace endeavor. Read &
maintaining Present it to the class.
communication links with b. Building Self-esteem and
internal and external Self Confidence
audiences;  How to Deal with Inferiority
4. Demonstrate effective Complex
listening skills. Importance of Self Confidence
Ways to Develop Self-
Confidence
 c. Working on Attitudes
 Aggressive
 Assertive
 Submissive
Work effectively and 1. Plan and make decisions Define a leader and IV. Technique in Professional Class Discussion 5 hours/2weeks
independently in multi- with others and support describe leadership Development Stage II:
disciplinary and in multi- the outcomes; technique in Leadership in the Hospitality and Questionnaires, Role Play, Management
cultural teams 2. Relate your role to others tourism/hospitality Tourism Industry Games
in the organization; setting.
3. Apply principles of group a. Introduction to Brainstorming
dynamics to teamwork and Describe and apply Leadership
teambuilding. principles of group b. Leadership Style “Leadership” Discussion
dynamics to teamwork c. Group Dynamics
and team building. d. Team Building Simulation Game

PRELIMINARY EXAMINATION
Utilize various communication 1. Explain and apply the Demonstrate guest V. Technique in Class Discussion 6 hours/2weeks
channels proficiently in principles of good service skills Professional Development Stage
dealing with guests and customer service; Guest Relations in the Hospitality Role Playing Controversial Issues
colleagues 2. Provide appropriate and Tourism Industry
information to customers Problem Solving
to assist them in planning; a. Guest Relation
3. Identify and describe b. Nature of Guest Relation
ethical behavior in relation c. Guest Relation Skills
to client satisfaction.
4. Solve and handle guest
complaint;
5. Discuss relation skills.
Act in recognition of 1. Promote positive Demonstrate effective VI. Technique in Professional Class Discussion and 6 hours/2weeks
professional, social and ethical management/employee interpersonal skills Development Stage IV Inquiry
responsibility relations through use of
positive interpersonal a. Intellectual Attributes of Quiz
skills and fair and Personality
equitable treatment;  Types of Intelligence
2. Employ effective Factors Affecting Intelligent
interpersonal skills and Behavior
maintain rapport in  Ways to Make Effective
dealing with customer and Decision Making
coworkers;
3. Follow principles of stress b. Interpersonal Relationships
 management.
1. Demonstrate conflict Appraise the connection VII. Technique in Professional Class Discussion 6 hours/ 2 weeks
resolution technique; between stress and Development Stage V
2. Follow principles of time emotions Design and Problem
management and meet a. Emotion and Motives Solving Awareness Training
deadlines. Evaluate effective  Kinds and Essay Type Quiz
strategies of coping Classifications of
stress. Emotion Case Study
 Controlling Emotions for
Use effective self- Hospitality and Tourism
management skills Professionals

b. Stress Management
 How to Cope with
Stress

c. Conflict Management
 Introduction to Conflict
Management
 Levels of Conflict
 Managing Conflict

d. Time Management
 Concept
 Importance & Need
 Steps Towards Better Time
Management
MIDTERM EXAMINATION
Act in recognition of 1. Adhere to professional Provide services in a VIII. Projecting A Positive Class Discussion 6 hours/ 2 weeks
professional, social and ethical standards of dress, professional manner and Social Image Part I
responsibility hygiene and grooming. demonstrate etiquette in a. Definition and Importance Demonstration and Presentation
2. Demonstrate ethical various situations. of Social Image
behavior and follow b. Good Grooming and Video Viewing
Exercise high personal ethical professional codes of Proper Hygiene
and moral standards conduct; c. Grooming for Men and Partner and Group Collaboration
3. Apply the principles of Women
Demonstrate corporate business etiquette, d. Dressing for Occasion
citizenship and social protocol and procedures. IX. Projecting A Positive Class Discussion 6 hours/2 weeks
responsibility Social Image Part II
a. Proper Way of Demonstration
 Introduction
Group Presentation
b. Body Language
Role Playing
c. Public Speaking

d. Social Graces and

Proper Telephone
Etiquette

e. Business Conduct and

Office Etiquettes

f. Social Grace and

Table Manners

g. Etiquette in Public
Areas
Act in recognition of 1. Demonstrate ethical Develop self through X. Values and Image Class Discussion 3 hours/1 week
professional, social and ethical behavior and follow personal development Improvement
responsibility professional codes of conduct; strategies Awareness Training and Values
2. Apply the principles of a. Self-Appraisal Clarification
business etiquette, protocol
and b. Philosophy of Life Essay Type Quiz
procedures.
Plan and implement business 1. Develop career planning XI. Performance Appraisal and Simulation 3 hours/1 week
related activities goals and process; Career Path
2. Create an impressive Performance Tasks
resume; a. Career Planning Goals &
3. Evaluate own knowledge Process Interactive Classroom Activity
and skills and identify b. Resume Building
gaps for reaching personal c. Self-Introduction
and professional goal. d. The Art of Participating in
4. Check one’s self or Group Discussion/Modeling
personality e. Personal Interview
5. Explain things to consider Session/Mock Interview
when called for an Session
interview.
FINAL EXAMINATION
Suggested Readings:

 Rodolfa, Beranrdo B., Leadership & Persoinality Development for Tourism and Hospitality Professionals, Mindshapers Co. Inc, 2011
 Harmis, Elaine K.,Customer Srvice : A Practical Approach, 6th Edition Pearson Education Inc., 2013
 Hellriegel, Slocum, Principles of Organizational Behavior, South-Western,Cenage Learning, 2011

Course Requirements:

The following requirements are given to the students for them to understand the principles about managing hospitality organizations and reach the level of excellence in providing a positive
experience to their guests in the future. Moreover, it will help to attain the given subject objectives.
1. Attendance, Quizzes, Assignments, Exercises/Seatwork, Recitation
2. Case Study Reaction/Research Papers
3. Major Examinations
4. Participation in Group discussion/presentation
5. Participation in Class Modeling of Different Attire for All Occasions and Hospitality and Tourism Uniforms
6. Written Documentation and compilation of the Event: Modeling

Grading System:

The minimum requirement for a passing grade is 75% as reflected in the Grading System of the institution which is composed of the following:
Quizzes 30%
Performance Tasks 40%
Major Examination 30%
Total 100%
The cumulative system is applied which is one-third of the previous and two-thirds of the present.
Aside from academic deficiency, other grounds for failing a course are:
Cheating during major examinations
Incurred more than 20% of the total number of contact hours in a semester
Failure to take a major examination with no valid reason

Classroom Policies:
1. The class starts and ends with a prayer to be led by assigned student. It is expected that the assigned students prepares short personal prayer for the class.
2. Students must attend class regularly at the prescribed time. Policy on attendance should be followed.
3. Active participation in the discussion and other works assigned to class.
4. Students should attend to class ready for exams, reports, assignments, and projects.
5. Students can use their cellphone and gadgets for academic purposes only.
6. Take examination on scheduled dates. Special examinations are only given to students who can present excused letters signed by their parents and with valid reason.
 7. Use prescribed school uniform.

Academic Honesty:
Honesty is expected from the students. Unethical behaviors (immorality, lying, undesirable actuations) are discouraged. Any student caught cheating during examinations or engaged in plagiarism
in submitting requirements shall be given a grade of F which means failing in the requirement or course. asking help from others during examination; cheating during examination, assignment report
or research; owning works that show scholastic dishonesty.
Policies on Absences:
Students are only allowed 10 absences for classes of three hours (MWF), while 7 absences for TTh classes. Students are asked to present an excuse letter before he/she could be accepted in class.
Special exams are only allowed to students with valid reasons like prolonged sickness. It is the responsibility of the student to monitor his/her tardiness and absences which can be a reason for a
grade of “FA”. It is also the responsibility of the student to consult his/her teacher, academic coordinator or the Dean for extraordinary cases.

Prepared: Noted by:

SHEENA HARRIEN D. MANSIBANG MARISSA F. PRUDENCIO, Ph., D.

CHM, Program Coordinator College Dean