HPC10

ERGONOMICS
and FACILITIES
PLANNING for the
HOSPITALITY
INDUSTRY
UNDERSTANDING
HOSPITALITY FACILITIES
PLANNING AND
ERGONOMICS
Facilities Planning

- determines how the hospitality and

tourism establishment’s resources
best upkeep and maintain the
achievement of its goal and
priorities
- for facilities planning to be
implemented, concepts such as
facilities location, facilities design
and facilities layout should also be in
place.
Facilities Location
-refer to the placement of the
different facility elements relative to
the needs of employees, guests, and
suppliers

Facility Design
-is a specification for the creation of a
facility. For this to materialize facility
systems, layout, and handling systems
should be in place.
a. Layout-refers to a plan showing the organization and relationship
of the parts in a specific facility. Details for layout would usually
include elements of the facility and handling systems

b. The Facility System includes structural, atmospheric and other

systems utilized for the normal operations of each facility. It may
include those involved in the physical makeup of the facility such as
interior and exterior, lighting, sanitation, and safety, gas, heat,
ventilation and air-conditioning, and water needs.
c. The Handling System consist of the element required for facility
interactions. These would include the front-of-house and back-of-
house employees who are needed to properly deliver the services of
the facility. 6
d. Systems Analysis refers to the discipline devoted to the
structures and roles of the work systems that simplify processes
such as work environments and facilities. This field of study is
needed to understand human comfort and ergonomics.

e. Human Factors and Ergonomics (HFE) refers to the relationship

between people, technology, and the factors that affect this
relationship. In the tourism and hospitality industry, this is usually
observed in workplace scenario to achieve maximum comfort and
productivity for employees and guests.
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Importance 1. As the tourism and hospitality industry is a fast-paced and
of Facilities growing industry, it is important that facilities planning be a
priority and continuing activity.
Planning and 2. Facilities planning and HFE, when observed together, can
HFE make a work easier, improve efficiency, and render the
operational system more resistant to errors that are usually
committed.
3. As such, it can increase productivity and reduce costs by
reviewing the system and cutting all activities that are deemed
unnecessary or wasteful, such as retraining of staff.

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Importance 4. Also, wastes such as fines and lawsuits can be avoided
of Facilities because of appropriate facilities planning and HFE by
incorporating Occupational Safety and Health and Disaster and
Planning and Risk Reduction concepts.
HFE 5. Facilities planning can also support sustainability initiatives
(as the industry facilities contribute to a lot of wastes) through
energy conservation and adopting green building systems and
processes.
6. Lastly, through facilities planning , firms can cut down on
losses and achieve optimum profitability through their
materials handling, process, flow and physical health.

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Objectives of  Facilities planning will support the company’s
vision through appropriate materials handling,
Facilities materials control and good housekeeping.
 With appropriate facilities planning, principal
Planning
funds can be curtailed.
 Flexibility, maintenance and ease of supervision
can also be achieved through facilities planning.
 Most importantly, manpower safety and security
and job satisfaction can be assured through
facilities planning.

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Hospitality and
Tourism
Facilities

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1. Hotel refers to a full-
service accommodation
with reception and guest
rooms generally offering
private facilities with onsite
restaurant and room and
bar services.
2. Resort to a full –service
accommodation located in a more
natural, relaxed environment
with reception and guest rooms
generally offering private
facilities with onsite restaurant
and room and bar services.
Additional recreation facilities
and tour services are expected.
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4. Restaurant refers to any
establishment offering
refreshments and/or meals
to the public.
5. Department Store refers to a
store that sells or carries
several lines of merchandise
that are organized into separate
sections to promote service,
accounting, and control.
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6. Shop refers to a small
7. Sports and recreational
retail establishment
club/center refers to any
offering a line of goods and
establishment offering sports and
services.
recreational facilities to tourists
and the general public.

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8. Museum refers to an
institutional establishment
where a collection of
valued objects and artifacts
in history and culture, arts
and sciences are displayed
on exhibition for the
general public.
9. Training Center refers to any
establishment that offers one or
more training programs for
tourism manpower development
and its equipped with training
facilities, equipment and
institutional staff
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 Any
questions?
Thank You
and
God Bless!
Prepared By: RERLegaspi 16