Reg. No.

Question Paper Code : J1335

M.C.A. DEGREE EXAMINATION, FEBRUARY/MARCH 2018.

Elective

DMC 1982 — KNOWLEDGE MANAGEMENT

(Regulations 2009)

(Codes/Tables/Chart to be permitted, if any, may be indicated)

Time : Three hours Maximum : 100 marks

Answer ALL questions.

PART A — (10  2 = 20 marks)

1. Define Knowledge.

2. List any two functions of Knowledge management matrix.

3. What do you mean by knowledge sourcing?

4. Using an example, highlight what is tacit knowledge?

5. What are collaborative platforms?

6. What is knowledge management cycle?

7. What is knowledge culture?

8. List the various knowledge culture enablers.

9. Explain knowledge management system.

10. List any two techniques of knowledge management.

PART B — (5  16 = 80 marks)

11. (a) (i) Distinguish between technology and knowledge management. (8)

(ii) Explain the knowledge management strategy. (8)

Or

(b) Using an industry case, explain how knowledge management strategy

can be advantageously used in today’s IT scenario.
12. (a) In detail explain the process of knowledge abstraction, conversion and
diffusion.

Or

(b) List down the various attributes of knowledge and support systems in an
organization of your choice.

13. (a) Explain the criterions to be considered in collection and codification of

knowledge.

Or

(b) Define Knowledge connectivity management and discuss its strategic

implications for knowledge applications within organization.

14. (a) Enumerate the concepts of Developing and sustaining knowledge culture
and also explain the knowledge culture enhancement programs with
examples.

Or

(b) Choose three organizational culture elements and consider how these
might be different in Information Technology community and knowledge
community.

15. (a) Write a detailed note on knowledge management tools, techniques with
an examples.

Or

(b) Write short notes on :

(i) Knowledge careers. (8)
(ii) Knowledge audit. (8)

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2 J1335