A GUIDE TO

myTNB PORTAL
CHANGE OF
TARIFF
Individual

Copyright © 2019 Tenaga Nasional Berhad. All Rights Reserved.

 WELCOME!
Want to change your electricity tariff from
commercial to residential rates, or vice versa?
You can easily do that by applying for a
Change of Tariff!

▪ This User Guide is aimed to help you go through the Change of Tariff module on myTNB Portal!
▪ Just follow the steps on each page to guide you as you go through the application process.
▪ If you still face issues, please email your queries to tnbcareline@tnb.com.my or call 1300-88-5454
for assistance. Good luck!

Copyright © 2019 Tenaga Nasional Berhad. All Rights Reserved.

PART 1
WHEN SHOULD I APPLY FOR A
CHANGE OF TARIFF?
User Guide for Individual– Change My Tariff Copyright © 2019 Tenaga Nasional Berhad. All Rights Reserved. 3
 WHEN SHOULD I APPLY FOR A
CHANGE OF TARIFF?

RESIDENTIAL COMMERCIAL
TO TO
COMMERCIAL RESIDENTIAL
If the usage of your property has If the usage of your property has
changed from residential to changed from residential to
commercial, for example, such commercial, for example, you
as your property is now being used may own a SOHO property and
as a place of carrying business, are using it as a residence, you
you can request to change the can request to change the tariff
tariff from Residential to from Commercial to Residential to
Commercial to enjoy more enjoy more beneficial electricity
beneficial electricity tariff rates. tariff rates.

Copyright © 2019 Tenaga Nasional Berhad. All Rights Reserved.

PART 2
APPLYING FOR CHANGE OF TARIFF
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You can still “Save and Proceed” if you choose NOT to pay 14
your Outstanding Amount

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TIP:
▪ The Purpose of Premise is based on your Premises Type.
Different “Premises Type” will result in different selection of
“Purpose of Premise”
▪ The Premise Activity is based on your Purpose of Premise.
Different “Purpose of Premise” will result in different selection of
“Premise Activity”

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▪ “Proof of Welfare Institution” is only required for Welfare institutions, government,

private institutions of learning which are funded by government or places of worship
▪ For individual applications, only NRIC or passport is required

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 Application Reference Number: RW-000-000-0575
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User Guide for Individual – Change My Tariff