UNIT 7 / Distribution & Delivery M. in Ed. Alicia I.

Rodríguez

ENGLISH / Remedial 5 / UNIT 7 / Distribution &

Delivery
ACTIVE * RELATED COMPETENCIES
LEARNER Improving and Extending
LANGUAGE SKILLS ENGLISH Remedial 5
Gaining and Developing
UNIT 7 / Distribution & Delivery
BUSINESS SKILLS
Target Structures
Retaking and Performing
Ethics / Citizenship SYSTEMIC VISION FOR Modal verbs of obligation
Sustainability SUSTAINABILITY

Objective
Responding to B1 performance level, students will be able to describe what a courier business is, getting familiar
with pertinent vocabulary. Additionally, learners will discuss measures for reinforcing circular economy.
COURIER

A person or company that takes messages, letters, or parcels from

one person or place to another:

I want to have this package delivered by motorcycle courier.

http://dictionary.cambridge.org/
UNIT 7 / VOCABULARY
courier Courier job distributor Price or final Rate or Tariff or customs
business position cost percentage chargé office
freight sea freight Freight to ship shipment local or overseas or
(for cost) land freight (for parcel, national international
air freight cargo)
to deliver a delivery lorry / truck helmet to insurance a package express or
insurance fast service
to taylor tailoring to package the package to pack the pack parcel
embalar el embalaje empacar el empaque lote
label tag incoterms IP protection patent copy right to lease
or intellectual
property
protection
sales agent customer diplomacy diplomat embassy consulate international
base embassador consul contacts

1. Write the words from the box next to the most suitable heading.
SELLING ABROAD / SELLING OVERSEAS
1. Patent
Legal issues 2. Copyright
3. IP protection or intellectual property protection

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UNIT 7 / Distribution & Delivery M. in Ed. Alicia I. Rodríguez

4. Incoterms
5. Tag
6. Label
1. To ship
Means of transport 2. Freight for cost and for parcel
3. Sea freight – land freight – air freight
4. Shipment
5. Local or national
6. Overseas or international
7. Express or fast service
8. A package insurance
1. Courier business
Marketing 2. Courier job position
3. Distributor
4. Price or final cost
5. Rate or percentage
6. Tariff or chargé
7. Customs office
1. International contacts
Overseas contacts 2. Consulate consul
3. Embassy ambassador
4. Diplomat
5. Diplomacy
6. Sales
7. Agent
8. Customer base

MODALS OF OBLIGATION
must / have to have to mustn’t Don’t have to Don’t have to
Something which is For law or company Something which is Something which is For a not possible
necessary rules wrong to do optional action or against
the rules.

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2. Go to the following link and answer the exercises. For each answered exercise, post the screenshot.

GRAMMAR GYM MODALS OF OBLIG

https://agendaweb.org/verbs/modals-mu
SCREENSHOT: 1. Have to / has to - exercises SCREENSHOT: 4. Must / mustn't - exerc

SCREENSHOT: 5. Must / mustn't / must? SCREENSHOT: 6. Mustn't / don't have

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UNIT 7 / Distribution & Delivery M. in Ed. Alicia I. Rodríguez

SCREENSHOT: 7. Have to / has to SCREENSHOT: 15. Don't have to / doesn't

SCREENSHOT: have to, must Quiz https://www.englishclub.com/grammar/verbs-modals-have

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3. Read the business plan and highlight the right modal of obligation to complete the sentences.
ROADRUNNER COURIER SERVICE – BUSINESS PLAN
BUSINESS OVERVIEW MARKET ANALYSIS
Roadrunner Courier Service is a new courier service based in Bend,
The demand for reliable, cost-effective delivery services has
Oregon, specializing in local, same-day deliveries. Roadrunner can
been growing in the area for several years as the town’s
transport documents and parcels to customers within a 40 miles
population continues to grow. In addition to a growing
radius of town. Our customers are medical professionals, attorneys
population, there are more customers who require faster
and local businesses who need reliable, same-day services not
service, ranging from “stat” medical specimen deliveries to
offered by the larger service providers, such as Fedex and UPS.
time-sensitive legal documents to “just-in-time” parts deliveries
to local manufacturers. There is only one other local courier
service in the area, and we believe there is ample room, due to
our growing local economy, for another reliable courier service.
MARKET ATRATEGY FIRST YEAR PROJECTION

The marketing strategy of Roadrunner Courier Service is to provide Based on the size of the local delivery market and the fact that
dependable and exceptional delivery services to businesses and Roadrunner will be a one-person business, our sales
professionals who have a regular need for pickup and delivery projection for the first year is $40,000. We plan to build our
services. This will ensure that Roadrunner will have a regular, steady customer base through direct contact with prospective
income from repeat customers. The second part of our marketing customers and word-of-mouth referrals from happy customers
strategy will be to gain customers who need courier services to continue to grow our sales, focusing on the most profitable
occasionally, such as last-minute parts and supplies delivered to a types of deliveries.
contractor’s job site, plans deliveries for architects and engineers and
documents and materials for local government agencies.
must / have to have to mustn’t Don’t have to Don’t have to
Something which is For law or company Something which is Something which is For a not possible action or
necessary rules wrong to do optional against the rules.
Roadrunner Courier Service partners established that deliveries don’t have to / must be solved in 2 hours, but the company has to /
must deliver packages the same-day to mark a difference with their competitors. This will ensure that the business will have a regular,
steady income from repeat customers. Besides, all motorcycle transfers must / have to be done wearing a helmet, but riders don´t have
to / mustn´t wear a uniform, just the official shirt with the company’s logo. Riders mustn’t / don’t have to block the street when the park
their vehicles. Packages must / don’t have to be kept safe while transporting them and delivery receipts must / mustn’t be signed by
receptors to ensure service. Since the demand for reliable, cost-effective delivery services has been growing in the area, Roadrunner
Courier Service mustn’t / doesn’t have to lessen the quality of the service nor the marketing message. Marketing strategies have to /
must build the customer base through direct contact with prospective customers and word-of-mouth referrals, so Roadrunner Courier
Service doesn’t have to / mustn’t pay for an online marketplace.

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4. Read the phone conversations excerpts of some customers of Roadrunner Courier Service complaints and provide
a logical answer using the modals of obligation.
PROBLEM 1 You must cancel the order and receive the
Good morning, this is John Stewart from Holgans Inc. refund
in Ottawa. I’m phoning about the order that we made
for eighty couches in the new liberty design. We’ve
just received a phone call to say that they are stuck in
customs. Apparently, the packaging list isn’t correct,
and they won’t let them through.

PROBLEM 2 You must return the package and

Hello, this is Mary Harrison from Best Office. I’m that they resend it to you correctly
phoning about the stationary order from five days ago.
We received one delivery yesterday, but it doesn’t
seem to be complete. The right number of staplers
and rules were in the small packages as agreed, but
no one has an idea about the two thousand clip boxes
that were supposed to be in the main package
because it simply didn’t arrive.

PROBLEM 3 You must receive the refund of the package

Good afternoon, this is Linda Thompson from Beauty
Plus in Traum, Illinois. I’m phoning about the parcel
that your company delivered last week. Something
went wrong, we thought we had paid first quality
airfreights, but it can’t be so. Thirty bottles of body
cream got broken and spoiled the boxes of the rest of
the cream bottles from that same package. As you
can understand, we did not pay for a loss!

5. Choose the right answer.

1. The courier ___________ wear a helmet if he rides a motorbike to avoid unnecessary risks.
a) has to
b) have to

2. Before delivering the products, you ___________ use adhesive tape to seal the packages.

a) must

b) must to

3. She ___________ work tomorrow if we want the delivery parcels to be ready on time for our clients in Canada.

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UNIT 7 / Distribution & Delivery M. in Ed. Alicia I. Rodríguez

a) must to

b) must have

c) has to 

d) have to

4. The courier __________ distribute the goods for three different customers last night.

a) must

b) must to

c) had to 

d) have to

5. We ___________ use the password to access Google maps since the client’s address is protected in the
regular app. 

a) must

b) must to

c) has to

d) must has to

6. They ___________ bring the money tomorrow to sign the transfer contract before it is too late.

a) has to

b) had to

c) have to

d) has

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UNIT 7 / Distribution & Delivery M. in Ed. Alicia I. Rodríguez

7. The courier _________ wear the uniform at all times so customers can recognize him when delivering.

a) must

b) must to

c) must have 

d) must has

8. You __________ wait until 10 am to check freight fees for England and decide whether the deal is convenient
or not .

a) having to

b) have

c) have to

d) to have

9. The customer base __________ be considered by last week. It seems like no one did anything about it.

a) must

b) must to

c) have to

d) had to

10. You __________ arrive to the meeting on time to talk to the new investors.

a) has to

b) must to

c) have to

d) have

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UNIT 7 / Distribution & Delivery M. in Ed. Alicia I. Rodríguez

1. a 2. a 3. c 4. c 5. a 6. c 7. a 8. c 9. d 10. c

6. Read the article and list the measures of success for circular economy.

European companies awarded for their gree business solutions

European Commission - Press release http://europa.eu/rapid/press-release_IP-16-
3538_en.htm
Brussels, 28 October 2016

Businesses are quickly recognising that shifting to a circular economy makes sound economic sense. The Commission's
'European Business Awards for the Environment' rewards the best of these pioneers for their eco-innovative practices and
products.

On 27 October, the winners of the European Business Awards for the Environment2016-17 were announced at a ceremony in
Tallinn, Estonia. The awards recognise companies in the EU and candidate countries, from all sectors that combine
competitiveness with respect for the environment in the following categories: management, product and services, process
innovation, business and biodiversity, and international business cooperation . The Awardsare an important part of the
Commission's toolbox for the implementation of the Circular Economy Action Plan adopted in December 2015.

Karmenu Vella, Commissioner for Environment, Maritime Affairs and Fisheries said: " Companies competing for the Business
awards for the Environment represent the true agents of change in Europe's transition towards a circular economy. They
show that innovation, economic viability, and environmental protection can go together. Green solutions can be incorporated
in the business model of a company of any size, at any stage, in any sector or country."

From micro start-ups through to global brands this year's winners are:

 Ladybird Farm (Hungary), sustainable leisure centre: for management (micro and small business)
 CMS Window Systems (United Kingdom), a leading producer of energy-efficient windows: for management
(medium and large business)
 Hydromx International A.S. (Turkey), a company supplying innovative energy solutions: for product and services
 M2i Life Sciences (France), European leader in pesticide-free protection of crops: for process innovations
 HiPP-Werk Georg Hipp OHG (Germany), a baby food manufacturer: for business & biodiversity
 Fairphone BV (Netherlands), the world's first ethical smartphone provider: for international cooperation

The 6 winners were chosen from a list of 24 finalists. In total, 148 companies from 21 European countries competed for the
award. They recognise companies which developed smarter products and services by using materials and energy efficiently.
This will contribute to a more innovative and sustainable economy.

The environmental goods and services sector has continued to expand, even during the recent economic downturn. Thanks
to expanding global markets eco-industries enjoy significant export potential in addition to strong demand from within the EU.

The Management Award (micro and small business)

Ladybird Farm in Hungary won this award for showing that tourism can be profitable and sustainable. Attracting 65,000
visitors a year, Ladybird Farm developed a wide-ranging sustainability concept. The centre covers 80% of its energy needs
from sustainable sources through photo-voltaic solar panels and biomass. The Jury was also impressed by their social
commitment: they introduced the concept of “Pay by Waste”: visitors can pay a part of their entrance fee by household waste,
such as paper.

The Management Award (medium and large business)

This award went to CMS Window Systems in the United Kingdom for developing CMS Innovation Hub – a commercial

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UNIT 7 / Distribution & Delivery M. in Ed. Alicia I. Rodríguez

innovation centre and meeting place for training on energy-efficient, sustainable building products and services. Located in a
once derelict warehouse with the lowest G-rating for energy efficiency and facing demolition, the facility became a working
model of energy efficiency. It uses “stone wool” insulation, thermally efficient windows and doors, energy-efficient lighting and
IT equipment, and a heat recovery climate control system.

The Product and Services Award

This award goes to a company that has developed and applied a new production technology that makes an outstanding
contribution to sustainable development. Turkish Hydromx International won the award for their energy-efficient heat transfer
fluid for heating and cooling. This innovative solution transfers heat more efficiently than water and reduces energy
consumption by up to 35%. It also has a significant replication potential.

The Process Award

M2i Life Sciences in France won this award for developing a green and efficient solution to protect crops from particular
insects and pests by using sexual pheromones. The technology against the pine processionary moth involves placing
pheromonal gel into a paintball pellet and firing it into the trees where the moths are found. As a result, the numbers of this
pest have been drastically reduced in France.

Business & Biodiversity

HiPP-Werk Georg Hipp OHG won this award for their outstanding achievements in halting biodiversity loss and support to
natural ecosystems. During their 20 years of sustainability management, the company incorporated biodiversity into its
operations at every level, spanning the entire supply chain.

The International Cooperation Award

This Award goes to a company that actively promotes the sharing of knowledge and technology in international cross-sector
partnerships, which contribute to sustainable growth in developing countries. This year's winner is Fairphone, a Dutch social
enterprise promoting fairer electronics. As the world's first ethical modular smartphone provider, they source materials that
support local economies: conflict-free tin and tantalum in the DRC Congo, and Fairtrade gold from Peru. They are also
working to source responsibly mined tungsten.
Ladybird Farm must introduce the concept of “Pay by Waste”. M2i Life Sciences must decrease the pest in France

CMS Window Systems has to work in a model of energy HiPP-Werk must support natural ecosystems.
efficiency.
Turkish Hydromx must reduce energy consumption by up to Fairphone has to promote faire electronics.
35%.

ANSWER KEY

Roadrunner Courier Service partners established that deliveries don’t have to / must be solved in 2 hours, but the
company has to / must deliver packages the same-day to mark a difference with their competitors. This will ensure
that the business will have a regular, steady income from repeat customers. Besides, all motorcycle transfers must
/ have to be done wearing a helmet, but riders don´t have to / mustn´t wear a uniform, just the official shirt with the
company’s logo. Riders mustn’t / don’t have to block the street when the park their vehicles. Packages must / don’t
have to be kept safe while transporting them and delivery receipts must / mustn’t be signed by receptors to ensure
service. Since the demand for reliable, cost-effective delivery services has been growing in the area, Roadrunner

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UNIT 7 / Distribution & Delivery M. in Ed. Alicia I. Rodríguez

Courier Service mustn’t / doesn’t have to lessen the quality of the service nor the marketing message. Marketing
strategies have to / must build the customer base through direct contact with prospective customers and word-of-
mouth referrals, so Roadrunner Courier Service doesn’t have to / mustn’t pay for an online marketplace.

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