Jagat Bogati

Contact: +91-8779433080
Address: Lohegaon Pune - 401104

PROFILE
 Competent and Result Oriented professional with over 8 years of experience in professional
services firms
 Expeditious at learning new concepts, work well under pressure. Ability to multi task
efficiently
 A team player with exceptional co-ordination skills and capacity to liaise and network with
people
 Excellent communication skills - both oral and written with good presentation skills
 Knowledge in advanced MS office applications
 Achievement Oriented and Leadership skills

PROFESSIONAL CHRONICLE

TECH MAHINDRA
Team Leader (Client – Vodafone AUS) (Process – Web chat) (November 2015 -
Present)
 Manage Team members in terms of Performance and Attendance
 Develop a well-designed and motivating evaluation program.
 Set the clear goal path as per the process need
 Coach, Feedback and monitor the performance of the team to ensure good result
 Make action plan and implement in order to achieve target and goal
 Identify the gaps and make set of paths to reduce the gaps
 Do analysis performance and number
 Present data and performance to the Leadership Team
 Work on bottom quartile advisor to ensure they deliver expected numbers. Support them to
improvise skills.


Convergys GLOBAL SERVICES

Associate (Client – Asian Paints India) (Process – Web chat) (Feb 2012 –
November 2015)
 Providing customers with appropriate information TimeWarner Cable service US
 Responsible for resolving customers queries on various issues
 Register customers’ complaints in the system and keeping a follow up on the complaint status
and scheduling tech visit
 Preparing daily and monthly MIS reports

Intelenet Global Service (Jan 2010 – October 2011)

Customer Care Representative

 Taking calls for Vodafone Mumbai Post Paid

 Responsible to handle and fix billing and network issue

ACADEMIA
Bachelors in Business and Admin (Admin) (YEAR - 2011-14)
Score: 71%
Higher Secondary Certificate (Science) (YEAR – 2009)
Score: 61%

CERTIFICATION
 Advanced Microsoft Excel
 Attended various management seminars, LGL organised by industry associations.

ACHIEVEMENTS AND HONORS

 Received appreciation certificates for Best Performance at Tech Mahindra for first quarter of
2016.
 Received appreciation certificate from Convergys
 Awarded as Best NEST supervisor for the new Hire Batches

PERSONAL DETAILS
Date of Birth 06/02/1991
Passport Yes
Language Proficiency English, Marathi, Hindi and Nepali
Email Address jagatbogati1991@gmail.com
Marital Status Married