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ALI BUTT
House 29-F Street 29 Wassan Pura Lahore. Telephone: +923338739063, +923014348160 Email: alibutt66@hotmail.com

An enthusiastic and professional CSR (Ufone Contact centre Lahore), who enjoys being part of, as well as leading, a successful and productive team. Quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. Able to work well on his own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, possesses a strong ability to perform effectively.

Objective
Now looking to build on his extensive range of technical skills within a suitably challenging role. Keen to achieve further professional development. Opportunity to gain a competitive position in customer care, finance or administration with a bright future in a professional growing, knowledge sharing environment in reputable organization.

Education &Key Technical Skills

Masters in Business Administration (2013) (Major in Human Resources Management) Pak Aims (IMS) Lahore, Pakistan Graduation (2006) (Major in Commerce) Govt. M.A.O College Lahore, Pakistan Power Pack IT: (with MS Office, & MS Windows). Lahore, Pakistan

Career Summary

UFONE PAKISTAN
As Customer Services Representative (June, 2012 to Till date)
MAJOR REPONSIBILITIES:

Taking inbound calls. Handling Customer Queries & their resolution Maintaining of KPIs with high focus Product information to customers.
Always take initiative for keeping the team updated in terms of Department Processes, new offers/products being introduced by the company. Always keen to help the agents learn to be more professional, customer-focused with feedback and by polishing their probing skills to have better understanding with the customers. Liaison with the concerned department to address customer queries.

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Western Union (Zarco Exchange)

As an Operation Assistant (February 2007-February 2009)
MAJOR REPONSIBILITIES: Making payment of in-ward transactions by direct dealing with customers. Making payment of out-ward transactions by direct dealing with customers. Preparation of cash flow invoices within the branch.

Interests & Activities

Music
References are Available on Request

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