IT Staff Augmentation vs.

Managed Services
As a company grows in size, it becomes quite apparent that its IT department
might need to outsource some of its work in order to maintain efficiency. IT
outsourcing can be handled in two ways: staff augmentation or a managed
services approach.

But how do those two ways differ?

IT Staff Augmentation vs. Managed Services
IT Staff Augmentation Services
By employing IT staff augmentation services, a
company, with the help of thorough assessment by
consultancy services, brings in qualified individuals to
work with its in-house staff.
Since these qualified individuals are hired and
become part of the organization, they can be easily
trusted to be more flexible and reliable in their work.
In this model, the augmented staff works with the
full-time staff on the same projects, making it difficult
for an IT manager to quantify the billable-work.
In this approach it is easy for a company to keep or
terminate augmented resources. In some cases with
long-term augmentation, an IT manager could get
more augmented members for a task that could be
easily done by the company's staff, with a negative
effect on resource allocation and management.
With the augmented staff becoming an integral part
of the system at any firm, it’s difficult to keep track of
all the information that has been shared over the
project timeline — and it’s even more difficult to
retrieve that information on project completion.
IT Managed Services
IT managed services is your traditional outsourcing
approach, with a third party providing the required tech
support to a company.
Following a traditional outsourcing approach, a
company hands over the project or part of the project
to the third party, generally without much concern over
‘how will they get it done.’ So, reliability might not
come as easily in this approach.
The outsourcing provider keeps a track of its part of the
project, therefore making its accountability clear.
With IT managed services, a company expects a
defined outcome within a defined time period.
Resource allocation by the third party is also done with
the project needs and deadline in mind. This model
makes it easy for a company to know how it will be
billed.
The knowledge shared by the company with the
third-party IT service provider is not only documented,
but also returned when the project is completed.
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