Acknowledgement

This is to thank Ms. Krupali Waghela for teaching the various theoretical topics in the field of
Effective Communications, giving us the opportunity to conduct such a project, giving us exposure of
actually conducting an interview of a business personality and for helping us understand how it is
important to be able to communicate effectively. Moreover, thanking her for helping us with the
feedback of the case study. This is also to thank Mr. _____ for taking out her time for us to interview
her. She let us know about herself, about the company she works at and the conflicts at the company.

Introduction
This project has been conducted to delve into the psychology of miscommunication at a corporate
level. Our objective is to explore this case of communication gap between employees due to
hierarchical differences and power distance index, find links which can reason the analytical
interferences made by us so as to draw reasonable conclusions regarding the situation that is to be
analysed.

Name of the candidate-

Qualification-

Designation-

The Case Study

In 1985 Uday Kotak established what became an Indian financial services conglomerate. In February
2003, Kotak Mahindra Finance Ltd. (KMFL), the group's flagship company, received a banking
licence from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance
company in India to be converted into a bank—Kotak Mahindra Bank Limited.
In a study by Brand Finance Banking 500 published in February 2014 by Banker magazine (from The
Financial Times stable), KMBL was ranked 245th among the world's top 500 banks with brand
valuation of around half a billion dollars ($481 million) and brand rating of AA+.
It offers banking products and financial services for corporate and retail customers through a variety
of delivery channels and specialized subsidiaries in the areas of personal finance, investment banking,
general insurance, life insurance, and wealth management. As of April 2019, it is second largest
Indian private sector bank by market capitalization.
Headquartered in Mumbai, Maharashtra, India, the bank has a democratic culture, and allows its
employees to provide feedback and suggestions to the management. This encourages them, and with
the combined efforts of the young management, experienced professionals and dynamic workforce,
the company is able to provide quality, timely & safe delivery of its services to its customers both
within the country and overseas also.
-----about mr. x-----

Being the branch manager, he performs his duties of creating a family-oriented workplace where
activities are performed to boost the morale of all the employees and to make them feel safe, he also
introduced a birthday-bonus system in which the employees on their birthdays received special cards
and a half day off, which makes the employees feel like a part of the family and motivates them to
work towards the organizational goals. On asking how the organisation environment is, he replied
”The workplace environment often has the biggest impact on how motivated you are at work. You
thrive when you are part of an upbeat, supportive environment that gets you in the zone that you need
to be in so that you succeed. I fortunately have a support team that helps to motivate me and
encourages me to be better at what I do, and pass that same motivation to the employees working
under me.” He believes that the real wealth of any organization lies with its experienced and efficient
manpower.
Mr. Piyush is an avid reader, and has read many autobiographies by successful CEOs. He also likes to
play hockey, and was part of the college hockey team. From there he learnt the importance of team-
work and handling pressure in tough situations. He also has time for himself, as working efficiently
and effectively saves time. He is an organised person, and is very punctual. He always takes out time
for his family as he quotes the famous Mario Puzo’s Godfather, “A man who doesn’t spend time with
his family can never be a real man.”