Issue: 01 COTO Log: Interested Parties List Rev.

00 1/12/2021

Interested Party Int / Ext Reason for Inclusion

Certification Body External Audit for [ISO9001] compliance, issue certifications
Customer External Purchase the products and/or services of our Clients
Client External Pay for our Services
Employees Internal Directly responsible for manufacture of products, delivery of service
Top Management Internal Has direct responsibility for management of the company
Suppliers External Provides our equipment and critical support services
Attorney Internal Provides legal services
CPA Internal Provides accounting services and annual financial reviews
Local Community External Impacted by our activities in the region
Regulatory Bodies External Mandate regulatory requirements
Landlord External Provide the office space for the team to operate
 Issues of Concern

COTO Log: Issues List Rev. 00 Issue: 01 1/12/2021

Ln Interested Party Issues, Concerns or Requirements Type of Issue Bias Treatment Method
1 Certification Body Level of compliance to ISO 9001 External Mixed See Appropriate Register
2 Customer Expect high quality services External Risk See Appropriate Register
3 Customer Expect on time delivery External Risk See Appropriate Register
4 Customer Could be source of referrals to new customers External Opportunity See Appropriate Register
5 Customer Flows down their QMS requirements External Risk See Appropriate Register
6 Client If happy, could award follow-on contracts External Opportunity See Appropriate Register
7 Employees Expect to be compensated Internal Risk See Appropriate Register
8 Employees Expect satisfactory facilities Internal Mixed See Appropriate Register
9 Employees Expect fair treatment Internal Mixed See Appropriate Register
10 Employees Expect appropriate training Internal Mixed See Appropriate Register
11 Top Management Company must remain financially healthy Internal Risk Management to maintain healthy financials; no risk register entry
12 Top Management QMS processes must be efficient Internal Risk See Appropriate Register
13 Top Management Concerned with growth of company Internal Risk Management review activities; no risk register entry
14 Top Management Company must maintain sufficient staff Internal Risk See Appropriate Register
15 Top Management Requires reliable equipment and facilities Internal Risk See Appropriate Register
16 Suppliers Expect to be paid promptly External Risk See Appropriate Register
17 Suppliers Require clearly defined requirements External Risk See Appropriate Register
18 Suppliers Supplier performance impacts on our reputation External Mixed See Appropriate Register
19 Attorney Concerned with company's legal compliance Internal Risk Maintain legal compliance through advice by counsel; no risk register entry
20 CPA Concerned with company's accounting practices Internal Risk Undergo regular financial audits
21 Regulatory Bodies Must comply with all regulations and statutes External Risk See Appropriate Register
22 Local Community Look for job opportunities to meet their daily needs External Opportunity See Appropriate Register
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 COTO Log: Risk Register Rev. 00 Issue: 01 1/12/2021

Probability (of risk occurring) Consequence (if risk is encountered) Detectability Mitigation Plan
Ln Interested Party & Issue Specific Risk Prob. Rating Potential Loss of Potential Inability to
Potential Risk to Potential Violation of Impact on Company Est. Cost of Correction / Cons. Rating Det. Rating Risk Factor (Required for risk factors >=30,
(From prior tabs) Likelihood Previous Occurrences Customer or Entire Satisfy Immediate Job Ability to detect the risk (Prob x Cons x Det) suggested for risk factors between 25 and 30)
Contract or Order Human Health Regulations Reputation Financial Penalty

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41 Packleader Pacific has purchased and configured a secondary link from a different telecommunication company in Fiji to provide Voice and
Internet services for redundancy purpose. This setup has also been configured to automatically failover from primary to secondary link.

The landlord of the Fiji office has provided a Generator which at full tank of fuel is able to provide electricity for maximum of 8 hours. The
42 business also needs to purchase UPS to provide power to Desktop computers during mains fail and the time when the generator switches
on.
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 COTO Log: Opportunity Register Rev. 00 Issue: 01 1/12/2021 Number of active improvement activities: 0

Probability (of achieving the opportunity) Benefit (if opportunity is encountered)

Opportunity Pursuit Plan
Ln Interested Party & Issue Specific Opportunity Prob. Rating Potential for New Potential Expansion of Potential Potential improvement Opp Factor (suggested for Opp Factors >=5) Status Post- Implementation
# (From prior tabs) Improvement to Potential Cost of Ben. Rating (Prob x Ben) Success?
Likelihood Previous Occurrences Business Current Business
improvement in to internal QMS
Company Reputation Implementation May reference external planning document
satisfying regulations processes
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OPPORTUNITY LIMIT: RISK RATING: Probability Issue: 1

5.0 High 30.0 Likelihood Occurrences Score Issue Date 1/12/2021

Opportunity Rating = Medium 25.0 Cannot occur / not applicable Has never occurred. 1 Revision 0

Probability * Benefit Low <25 Unlikely to occur Has not occurred in past 10 years. 2 Revision Date -
Somewhat likely to occur Has occurred in past 10 years. 3
Risk Rating = Probability * Likely to occur Has occurred in past 5 years. 4
Consequences*Detectability Very likely to occur Has occurred in past year. 5
Consequences
Opportunity Trend Data Potential Violation correction reputation cost of opp reputation score
Number Open Improvement Initiatives 0 None / NA None / NA $ 0 or N/A None > $50,000 No impact / NA 1

Number Closed Improvement Initiatives 0 Minor Unlikely < $5,000 Minimal > $10,000 Minimal impact 2

Total Improvement Initiatives to Date 0 Moderate Possible < $10,000 Moderate < $10,000 Moderate impact 3

Opportunity Failed 0 High Very likely > $10,000 Severe < $5,000 Good impact 4

Opportunity Abandoned 0 Very High Legal Risk > $50,000 Very severe $ 0 or N/A Great impact 5

Met some expectations 0 Detectability

Met all expectations 0 Detectability Detscore
Exceeded expectations 0 Always detected / NA 1

Easy to detect 2

Somewhat easy to detect 3

Risk Trend Data Difficult to detect 4

Total risks processed 0 Impossible to detect 5
Total risks requiring action 0
Total risks suggesting action 0
Total risks accepted without action 0