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  • Call or Text Us! Expert Implementation and 50+ Texting Features

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    Jose Dias
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    Features Set

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    Textel_for_NICE_CXone_Feature_List

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    Features Set

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    28 views1 page

    Call or Text Us! Expert Implementation and 50+ Texting Features

    Uploaded by

    Jose Dias
    Features Set

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Call or Text Us!

    844-483-9835
    www.textel.net

    Contact Center
    Access over 50 texting
    features when you
    implement Textel for NICE
    CXone or CXone Agent
    for Salesforce.
    Expert
    Implementation
    Your subscription includes
    access
    to Textel’s success team and
    One-to-One Texting Text Automation implementation experts.
    » Agent Inbound/Outbound » Textbot This includes:
    » SMS » If/Then Responses » Use Case Discovery
    » MMS (Up to 600KB) » Transfer to Live Agent » Project Scoping
    » Pictures » Agent Transfer to Textbot » Build Out
    » Emojis » Quick Reply (10 per Skill Level)** » Internal Testing & QA
    » Documents » Favorites » User Acceptance Training
    » Hyperlinks » Canned Responses by Skill/FAQ » Two Week Hyper Support
    » ICS (calendar) Files » Auto Reply » Go Live
    » Agent-Initiated Outbound » Keywords
    » Simultaneous Conversations » After Hours (1 per Skill Level)
    » Drag-and-Drop File Uploads
    » Inbound Text Notification
    API
    » Accept/Reject Inbound Texts
    » Countdown Timer
    One-to-Many Texting » Programmatic Outbound
    Campaign
    » Transfer Text (Skill/Agent) » Dialer Management*
    » Send Text During Voice Call » Textel Blast » Event-Based Triggers
    » Call Suppression While Texting » Mass Text Campaigns » Appointment Reminders
    » Assign Disposition (10 per Skill » Opt-Out Management » Notifications
    Level)** » Scheduled Sends » Advanced CRM Integrations*
    » Add Notes » Keywords » Page Pops*
    » Send Surveys and NPS Scoring* » Personalized Messaging » Browser Texting*
    » Reply-All Group Texts
    » TCPA Compliance
    IVR Texting » Delivery Receipts One-to-One Texting
    » Message Templates (5 per » Consolidated CCaaS Reporting
    » Text Within Voice IVR* Skill Level)** » Delivery Receipts
    » IVR for Text » Skill-Based Outbound » Chat Transcripts/History
    » Inbound Parsing » Failover to Dialer » Agent Availability Report
    » Export to CSV and TEXT
    05.2021

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