HP v3 Universal Print Driver 6.9.0

HP v3 Universal Print Driver 6.9.
0
(HP UPD)
Support Training
Target Release Date: January 2020
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Agenda
• Training Overview
• Release Information
• New Features
• New Product Support
• Issues Resolved
• Issues Under Investigation
• Deprecated Features
• Troubleshooting Tips
• HP UPD 6.9.0 Release Notes
• HP UPD Support Information
Training overview
This support training package

covers the new features and
fixes for the release of HP UPD
version 6.9.0 PCL 6 and PS, and
HP PARK 1.8.8
Release Information
Chart from Release Notes
Supported Operating Systems
Client operating systems supported for this release of the HP UPD:
NOTE: HP UPD requires a minimum of SP1 and Windows Update KB2813430 on Windows 7 and
Windows Server 2008R2. HP recommends always having the latest Windows updates installed
on all Windows operating systems.
• Microsoft Windows 10. Pro 32-bit and 64-bit.
• HP UPD Traditional Mode: Windows 10 desktop applications; Modern apps
• HP UPD Dynamic Mode: Windows 10 desktop applications
• Microsoft Windows 8 / 8.1, Pro, Enterprise; 32-bit and 64-bit.
• HP UPD Traditional Mode: Windows 8 desktop applications; Modern apps
• HP UPD Dynamic Mode: Windows 8 desktop applications
• Microsoft Windows 7 SP1* Starter, Home Premium, Professional, Enterprise, and Ultimate;
32-bit and 64-bit
*Microsoft has ended mainstream support for the Windows 7 operating system. HP will
continue to provide best effort support for the current HP UPD and tools with this discontinued
Windows operating system.
Supported Operating Systems
Server operating systems supported for this release of the HP UPD:
NOTE: HP UPD requires a minimum of SP1 and Windows Update KB2813430 on Windows 7 and
Windows Server 2008R2. HP recommends always having the latest Windows updates installed
on all Windows operating systems.
• Microsoft Windows Server 2019 Essentials, Standard, Datacenter.
• Services: Terminal Server, Cluster Server
• Microsoft Windows Server 2016 Foundation, Essentials, Standard, Datacenter.
• Microsoft Windows Server 2012 / 2012R2 Foundation, Essentials, Standard, Datacenter.
• Microsoft Windows Server 2008R2 SP1 Datacenter, Enterprise and Standard Edition
UPD vs Model Specific Drivers
Both support the same printer specific features
New HP UPD Features
• Includes PCL 6 and PS page description languages
• Available in both 32-bit and 64-bit packages
• Support for new products introducing in the second half of 2019
• Modified Scaling options with ability to anchor page
• Expanded positioning of the [Username] pattern in Group
Dynamic Watermarks
• Removed the constraint between “Back to Front” and Duplex.
• Removed Online Diagnostics from Internet Services on Services
tab of the print driver
New HP PARK 1.8.8 Features/Defects Resolved
DCU v1.690.1.33195 (New Features)
• Preset the filename/user name for printed documents in DCU in the HP UPD cfm file
via DCU and lock it, so users cannot alter it.
• Expand positioning in Group Dynamic Watermarks
• Preset Tab Printing in DCU without the requirement for bidi communications
• Only supported on the HP LaserJet MFP E725xx, E825xx, E778xx, and E876xx printers
DCU v1.690.1.33195 (Defects Resolved)
• Driver Deployment Utility (PARK v1.8.7) error message when configuring
DDU v2.0.0.33194 (Defects Resolved)
• Driver Deployment Utility (PARK v1.8.7) error message when configuring
New HP UPD Features
Modified Scaling options with ability to anchor page
Starting with UPD 6.9.0, constraints between Print Document On and Scaling have
been decoupled/removed.
You can now scale the page by selecting Custom Scale even with Print document
on selected when printing 1-UP.
NOTE: Scaling Type and the ability to scale the page is not available when 2-UP (2
pages per sheet such as with booklet printing) is selected. In addition, scaling
Options are not available for 4-UP and more pages per sheet.
Scaling Options: Scaling Type – Selects the scaling type to apply to your document.
• No Scale – print your document on the selected paper size without resizing. If No Scale
is selected, then the document page images will not be scaled, and are instead centered
at full size on the target paper. If the document size is larger than the target paper size,
then the document image is clipped. If it is smaller, then it is centered within the target
paper.
New HP UPD Features
Modified Scaling options with ability to anchor page
• Scale to fit -- Specifies whether each

formatted document page image is scaled
to fit the target paper size.
• Custom Scale – enlarge or reduce your
document from normal size. Enlarging
your document may truncate some of
each page.
• Scaling Options: Alignment – enables
you to align the image on the sheet to the
upper, center or lower right, left of center
of the page.
New HP UPD Features
Expanded positioning of Group Dynamic Watermarks
Expanded the positioning of the

[Username] pattern in Group
Dynamic Watermarks from two
positions, “Center" and "Top Right"
to nine positions:
Top Left, Top Middle, Top Right, Center Left,
Center, Center Right, Bottom Left, Bottom
Middle, or Bottom Right.
New HP PARK 1.8.8 Features
Preset the filename/user name for printed documents in DCU
• Preset the filename/user name

for printed documents in DCU in
the UPD cfm file via DCU and
lock it, so users cannot alter it.
• To view the setting:
1. Open DCU and select the .CFG file for
the UPD
2. Select the Device Settings tab
3. Set Job Storage to “Enabled”
4. Set Storage Device to “Installed”
• To configure and lock the

filename or user name
1. Click the Printing Preferences tab in
DCU
2. Set the Job Storage mode to Personal
Job or Stored Job
3. Expand the settings
4. Set the Job Notification Options to
“Display Job ID when printing” or to
“None”
5. For a custom Job Name, set Job Name
to “Custom”
6. Expand the settings and enter the Job
Name
7. For a custom User Name, expand the
settings for Make Private/Secure
8. Set User Name to “Custom”
9. Enter the User Name
10. Expand the settings
11. Enter a custom User Name
12. Configure the Make Job Private/Secure
settings as needed
13. To lock the setting, click Job Storage
Mode and check the box for Lock
Preset Tab Printing in DCU
• Preset Tab Printing in DCU

without the requirement for
bidi communications
• Only supported on the HP
LaserJet MFP E725xx, E825xx,
E778xx, and E876xx printers
• For more information, see
chapter 7 of the HP UPD
System Admin Guide
HP UPD New Product Support
• HP Color LaserJet Enterprise MFP • HP LaserJet MFP M439nda
M776dn • HP LaserJet MFP M438n
• HP Color LaserJet Enterprise Flow MFP • HP LaserJet MFP M438dn
M776z
• HP LaserJet MFP M438nda
• HP Color LaserJet Enterprise Flow MFP
• HP LaserJet MFP M440n
M776zs
• HP LaserJet MFP M440dn
• HP Color LaserJet Enterprise M856dn
• HP Color LaserJet Enterprise M856x
• HP Color LaserJet Managed E85055dn
• HP LaserJet MFP M443
* For more information, see
HP UPD New Product Support Appendix B of the HP UPD
System Admin Guide.
• HP LaserJet MFP M42623n • HP Color LaserJet Pro M256dw

• HP LaserJet MFP M42623dn • HP Color LaserJet Pro M255dw
• HP LaserJet MFP M42625n • HP Color LaserJet Pro MFP M282nw
• HP LaserJet MFP M42625dn • HP Color LaserJet Pro MFP M284nw
• SAMSUNG C3060FR* • HP Color LaserJet Pro MFP M283fdn
• SAMSUNG C3060ND* • HP Color LaserJet Pro MFP M285fdn
• SAMSUNG C3060FW* • HP Color LaserJet Pro MFP M283fdw
• SAMSUNG C4060FX* • HP Color LaserJet Pro MFP M285fdw
• SAMSUNG C4062FX* • HP Color LaserJet Pro MFP M283cdw
• HP Color LaserJet Pro M256dn • HP Color LaserJet Pro MFP M285cdw
• HP Color LaserJet Pro M255dn • HP Color LaserJet Pro M155a
• HP Color LaserJet Pro M256nw • HP Color LaserJet Pro M156a
• HP Color LaserJet Pro M255nw • HP Color LaserJet Pro M155nw
HP UPD New Product Support
• HP Color LaserJet Pro M156nw
• HP Color LaserJet Pro MFP M182n
• HP Color LaserJet Pro MFP M184n
• HP Color LaserJet Pro MFP M182nw
• HP Color LaserJet Pro MFP M184nw
• HP Color LaserJet Pro MFP M183fw
HP UPD Issues Resolved
• CR 60044 -- UPD 6.6.5 PS -- E82550z PDF2 double-sided printing as
booklet: print content cannot be seen clearly.
• Fixed in Build Microsoft Windows 10 - Version 1903
• CR 62458 -- UPD 6.8.0 PS - Preconfiguration Issue when creating
booklet shortcut
• CR 62351 -- UPD 6.8 PCL 6 - Bluebeam PDF Software - Blank page
prints instead of PDF file
• CR 62097 -- USB UPD for Managed Services getting alert from
Windows Defender Security
Issues under investigation
(Formally called known issues)
• CR 55438 -- Banding printing on JPG images with PCL6 driver only --

Windows 8.1 and Windows 10 Photos app
• Workaround: 1) Disable HP EasyColor or right click the image and print it from
Windows Photo Viewer, Or (2) Enable HP EasyColor Conservative mode in the
Advanced tab of the driver
• CR-58113 -- Corrupted printouts with PDF X-Change where fine lines
are printed incorrectly
• Workaround: Enable “Line Width Correction” in the Device Settings tab of Printer
Properties or through DCU.
• CR 60959 -- HP UPD PS 6.6.5 PDF slow print performance.
• Workaround: 1) Use the UPD PCL 6 driver, or 2) print with Print Quality set to Quick
View, or 3) print with "Print as image" enabled
Issues under investigation
(Formally called known issues)
• CR-61269 -- Mixed Orientation Printing Issues - HP PageWide Managed

Color MFP E77650dns
• Workaround: Print short edge with HP UPD 6.6.5 PCL 6 or print with the HP UPD 6.6.5
PS driver
• CR 62222 -- E87650 device cannot print dot line from Excel File with
Windows clients, result is a solid line
• Workaround: Select at least one value above the minimum dotted line in Excel for
borders
• CR 62778 -- UPD 6.8 PS- Bluebeam PDF Software - Blank page prints
instead of PDF file
• Workaround: Use UPD PCL 6 or a paper size other than 11x17
HP UPD Deprecated Features
Previously Deprecated Features
• HP UPD v6.4.1 is the last release of the UPD supporting Status

Notification Pop-ups (SNPs)
• HP UPD v6.3.0 is the last release of the UPD supporting Windows
Server 2008 x32 and x64
• No change to Windows Server 2008R2
• HP UPD v6.3.0 is the last release of the UPD supporting HP
Managed Print Administrator (MPA)
• HP PARK v1.8.1 is the last release of the HP PARK tools
supporting HP Managed Print Administrator (MPA)
• MPA Workaround:
• Active Directory group policy (HP PARK AD Template)
• HP UPD v6.1.0 is the last version of the UPD to support PCL 5 for
Windows 7 and later Windows Operating Systems
• PCL 5 was never supported on Windows 10
• UPD 5.9.0 is the last version to add new products to PCL 5
• For more information, see the document, “ HP Universal Print Driver - PCL 5 Support”
at: http://sawpro.glb.itcs.hp.com/km/saw/view.do?docId=emr_na-c05362017
• HP UPD v6.0.0 is the last version of the UPD PCL6 and PS to
support Microsoft Windows XP and Vista
• HP UPD v5.9.0 is the last version of the UPD PCL5 to support
Microsoft Windows XP and Vista
• HP UPD v5.9.0 is the last version of the UPD to support Microsoft
Server 2003
Microsoft printer status
• Removed support for Status
Notification Pop-ups (SNPs)
• HP UPD v6.4.1 is the last release of the UPD
supporting Status Notification Pop-ups (SNPs)
NOTE: This does not impact Microsoft status
Troubleshooting Tips
Troubleshooting Tip
Missing tabs, incorrect print quality, missing color settings
Issue:
• When connecting to a HP Color LaserJet MFP
E77830, print quality settings are incorrect, there is
no output tab, and no color themes or manual color
settings are shown on the color tab
Root cause:
• Installing with UPD 6.3.0 or earlier version of the HP
UPD
Solution:
• Use the correct version of the HP UPD for your
printer
• First version to support this printer is UPD 6.4.1
See the link Supported Products at
• First version to support new architecture printer
www.hp.com/go/upd for a list of first versions of HP
capabilities mode (print contract) is UPD 6.4.1
UPD supporting specific printer models
Troubleshooting Tip
Black and white document printing with composite black
Issue:
• When printing a black and white document on an HP
Color LaserJet MFP E77830, the document prints as
composite black when viewed with 25x magnifier
Root cause:
• Installing with UPD 6.3.0 or earlier version
of the HP UPD
Solution:
• Use the correct version of the HP UPD for the printer
• First version to support this printer is UPD 6.4.1
• First version to support new architecture printer capabilities
mode (print contract) is UPD 6.4.1 See the link Supported Products at
• And, select Print in Grayscale & Black Only in www.hp.com/go/upd for a list of first versions
dropdown menu of HP UPD supporting specific printer models
Troubleshooting Tip
When printing a job with HP v3 UPD, 2 files appear in the spool window
Issue:
• When printing a job with the HP v3 UPD, 2
files appear in the spool window
• Issue only happens with modern apps such
as Edge on Windows 10 with a v3 print driver
• Issue is not seen with Windows 7 or desktop
applications
Root Cause:
• First spool file is XPS to GDI conversion (v4
to v3)
• Second spool file is the actual print job List of supported operating systems for
Solution: the HP UPD can be found under the link
• Normal behavior with Modern apps in Specifications at www.hp.com/go/upd
Windows 10
Troubleshooting Tip
Missing tabs, missing color & output settings, incorrect settings, communications errors
Issue:
• Job Storage, Output or Color Tabs missing in Missing tabs
printing preferences, missing color or output such as color
settings, incorrect print quality selections, tab with color
communications errors device
Root Cause:
• Bidi communications is disabled, print queue is not
connected to a valid port or device, or SNMP v1/v2 Missing color
is disabled settings
Solution:
• Create HP UPD printer object mapped to a
supported HP physical device via TCP/IP port with
SNMP enabled across the network & configured
properly so HP UPD Automatic Configuration runs
correctly and configures the HP UPD printer object.
• SNMP v1/v2 must be set to a minimum of Read
only
Troubleshooting Tip
Dialog pops up first time user prints or opens printing preferences
Issue:
• The first time a user prints or opens
printing preferences, a dialog pops up
stating “Validating the selected
printer…”
• This only happens the first time.
Root Cause:
• As part of the initial configuration, HP
UPD Communicates (Bidi) with the
printer over SNMP v1/v2 to determine
the printer’s features and configure Prior to UPD 6.2, bidi communications occurred
the driver earlier in the install process. UPD 6.2 and later,
Solution: bidi communications occurs later in the install
• Normal operation, working as process – first time printing or opening printing
designed preferences or printer properties.
Troubleshooting Tip
Streaking or banding on printed output with photos (JPG images)
Issue:
• Streaking or banding on printed output with photos (JPG images) in Windows
8.1 and Windows 10 Photos App when double clicking on the jpg image file
and printing.
• No banding when printing the internal demo page
• Not reproducible in Windows Photo viewer (Right click on the file and select
Print) or in MS Paint (Right click on the file and select Edit).
Root Cause:
• Windows 8 Photos app is sending only one begin image. Whereas,
Windows 8.1 and above Photos app is sending multiple strips of the image
impacting HP EasyColor workflow.
Solution:
• Disable HP Easy Color
• Or, Enable HP EasyColor Conservative mode in the Advanced tab of the
driver (HP UPD 6.7.0 or later)
Troubleshooting tip
User prints but the job never reaches printer
Issue:
• User prints but the job never reaches the printer. The
print job is not listed in the print spooler window.
• The correct printer (ip address) is selected, the printer
is online, connected and in the Ready state
• “Start printing immediately” is selected and Job
Storage is disabled
• Closing and reopening the application and printing
again, the job still does not appear at printer
Root Cause:
• Server-less Job Accounting (SJA) is enabled and the
user is not correctly configured in EWS for Job
Accounting
Solution:
• Configure Device users, Device access, and local
quotas for selected user
• Or, disable Job Statistics and Local Quotas
Troubleshooting Tip
Poor print quality & missing features when configuring pull print queue with M880 or E87660
Issue:
• Using M880 to create pull print queues, HP E87660 C-Fold and Z-Fold options are missing & Print Quality
can’t be set to Professional/General Office for ink
• Using HP E87660, C- and Z-Fold are available but Fold and Stitch (Booklet) is not available on the M880 &
jobs printed to ink-based products result in poor quality (lines not sharp, text appears jagged)
• Using an HP PageWide to configure the queue with print quality defaulted to General Office, jobs printed to
an HP LaserJet appear grainy, colors do not match original (more faded, green tint), Excel/PDF color fills
shift outside cells.
Root Cause:
• The M880 used to configure the pull print queue was running FS 3.9 firmware (non-print capabilities mode)
• A common pull print queue was configured to print to both ink (PageWide) and HP LaserJet printers
Solution:
• Initially create a UPD printer object mapped to the physical device via TCP/IP port with SNMP enabled and
queue configured properly so that HP UPD Automatic Configuration runs correctly and configures the HP
UPD printer object
• Choose a HP UPD version that supports the latest printer model the customer is using, avoiding settings
specific to ink or laser (i.e. print quality)
• Choose a device model & common firmware version that supports the broadest set of features and
capabilities of device models deployed (FS 3 versus FS 4).
• For best performance, create separate queues for ink and Laser.
Troubleshooting Tip
Printing errors after upgrading driver Dynamic U/I
with Traditional
Issues: install
• Bidi and communications errors
• Missing tabs
• Mono on a color device
• Finishers and/or trays (input and output) Missing tabs
are missing such as color tab
• Scaling is not set to 100 on install, with color device
e.g. 0
• Printer requests special paper type or
manual feed when plain or unspecified
is selected.
• Random or Garbage print
Garbage output -- Salad Shooter

Troubleshooting Tip
Printing errors after upgrading driver
Root Cause:
• Dirty system with outdated or no longer used
drivers, queues or ports
• The driver was upgraded using the “New Driver”
option on the Advanced tab of Printer Properties
• The queues or “3” directory was copied from one
system to another
Solution:
• Clean up the printing system, including deleting
unused queues and print drivers
• Delete the queue and re-install using the latest
print driver
• Or, use AutoUpgradeUPD to update queues
Troubleshooting Tip
Installing printer using Add Printer Wizard, printer is not found or error is displayed
Issue:
• Installing a printer on a Windows 10 PC using Add Printer Wizard, printer is not found in
Choose a device or printer to add to this PC dialog, or, if found, selecting it results in an
error message "Windows Cannot Connect to This Printer." If it installs, WSD port is
used
with a class driver, or installs incorrectly with the error "Driver is unavailable."
Root Cause:
• Issue may be due to security access rights to certain printers, AD Group policy
limitations on the number of printers to list, the network scanning option being disabled,
the printer not connected to the same network as the computer, or print sharing
disabled on the computer to which the printer is attached.
• The error "Driver is unavailable" may be due to the driver not installed in Driver Store or
Windows Driver Update being disabled.
Solution:
• Make sure the correct print driver is installed on the computer, the printer is on and
connected to the same network as the computer you want to add it to, and that print
sharing is enabled on the computer to which it's attached.
• For HP UPD, when the "Choose a device or printer to add to this PC" appears, select
"The printer that I want isn't listed," select "Add a printer using a TCP/IP address or
hostname," set Device Type to TCP/IP Device, and uncheck "Query the printer and
automatically..." Then click Next, select the driver you want and complete the install
process.
Troubleshooting Tip
Installing a printer using Add Printer Wizard, incorrect driver is installed
Issue:
• Installing a printer on a Windows 10 PC using Add Printer Wizard,
selecting "The printer that I want isn't listed," and installing the printer
over TCP/IP using the wizard, the incorrect driver (such as a class
driver) is installed.
• The correct print driver is installed on the computer, the printer is on
and connected to the same network as the computer.
Root Cause:
• On the dialog for entering the IP address, “Query the printer and
automatically select the driver to use” is incorrectly checked.
Solution:
• For HP UPD, use the following steps to install over TCP/IP using
APW:
1. In the Devices and Printers dialog, select Add a printer
2. When "Choose a device or printer to add to this PC" appears,
select "The printer that I want isn't listed”
3. Select "Add a printer using a TCP/IP address or hostname"
4. Set Device Type to TCP/IP Device
5. Uncheck “Query the printer and automatically select the driver to
use” and enter a valid IP address or Hostname
6. Click Next, select the driver you want and complete the install
process.
Install drivers as downloaded from
Troubleshooting Tip hp.com, using only HP
Incorrect v4 driver is installed on client for Point and Print recommended tools to install &
configure.
Issue:
• Using a Windows Server 2016 print server, when downloading and configuring the queue using a vendor
specific v4 driver, client end users only get the “MS point and print driver” with limited functionality and
cannot print in color.
Root cause:
• Starting with v4 drivers, the distribution model on print servers changed. If a user connects to a v4 shared
printer queue, the corresponding v4 driver from local driver store on the client is installed or downloaded
from Windows update. If no driver is available, the “Microsoft enhanced Point and Print driver” is used,
which provides a standard interface with only limited features.
Solution:
• For v4 drivers, prior to connecting to the print server, install the vendor specific driver on the client.
• Alternatively, install the v3 HP UPD on the print server. When using the v3 HP UPD, the HP UPD is
downloaded to the client if it exists on the server or copied from Windows Update when the user connects
to the printer.
• With the HP v3 UPD, when using 32-bit clients, install the same version of both the 32-bit and 64-bit
"versioned" drivers on the server using the same driver name.
Support Information
HP UPD 6.9.0 Release Notes
• For the latest information on new features, fixed and open
defects for the HP UPD 6.9.0, see the HP UPD 6.9.0 release
notes
• Information in this slide set is based on driver information available on January 14,
2020.
HP UPD Support Information
HP System Administrator’s Guide
www.hp.com/go/upd
Windows 8 and Server 2012 Support
www.hp.com/go/Windows8
HP UPD and HP PARK information and download
www.hp.com/go/upd
SDA specific Documents:
HP Smart Device Agent for USB Connected Printers (c05493761)
Pre-Install using SDA Base for USB Plug & Play (c05431930)
HP UPD Support Information
Videos on YouTube
Pre-configuring HP UPD using the HP DCU

http://youtu.be/4jx1jBXrVUU
HP AutoUpgradeUPD
http://youtu.be/mYCVx1RBp9w
Staging Drivers for PNP using HP RemovePNPDrivers Utility
http://youtu.be/XZ2SvUuR_3c
New HP UPD Installer for USB Plug and Play
http://youtu.be/fn4r6gxQZSM
Using HP Active Directory Administrator Templates
http://youtu.be/UUN2sEggnuc
Thank you

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HP v3 Universal Print Driver 6.9.

This support training package

• Scale to fit -- Specifies whether each

Expanded the positioning of the

• Preset the filename/user name

• To configure and lock the

• Preset Tab Printing in DCU

• HP LaserJet MFP M42623n • HP Color LaserJet Pro M256dw

• CR 55438 -- Banding printing on JPG images with PCL6 driver only --

• CR-61269 -- Mixed Orientation Printing Issues - HP PageWide Managed

• HP UPD v6.4.1 is the last release of the UPD supporting Status

NOTE: This does not impact Microsoft status

Garbage output -- Salad Shooter

Pre-configuring HP UPD using the HP DCU

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