Mindset:

Bridging the Why and the How

PURPOSE
Be intentional about how you work:
1. Identify customers, 3. Choose principles
objectives, success 4. Define tactics
& constraints 5. Use & improve
OBJECTIVES 2. Determine values 6. Re-evaluate B, V, P
& articulate beliefs
Are met by
MINDSET
BELIEFS
What you hold to be true
+ VALUES
BELIEFS VALUES What you consider nonnegotiable,
most important, or aspirational
Guide choice of
PRINCIPLES
Standards that guide your
choices, decisions, and actions

PRINCIPLES

Are manifested in
TACTICS
Be careful:
Jumping straight
from objectives to
tactics, or starting
PROCESSES TOOLS ROLES with “best practices,”
rarely leads to a
mindset change,
and may reduce
the likelihood
PRACTICES ARTIFACTS MEETINGS of achieving the
objectives.

Way of working = mindset + tactics

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Copyright © 2018 Gil Broza