1. Culture refers to the cumulative deposit of __________?
(A) Knowledge, experience, beliefs, values, attitudes (B) process (C) programme (D) plan 2. __________ is not a part of The Wheel of Culture? (A) Values (B) Information (C) Knowledge (D) Language 3. Smiling while discussing something is sad/ uncomfortable in ___________. (A) USA (B) South Africa (C) China (D) Japan 4. In _________, asking student to leave the class room by winking. (A) North Korea (B) Japan (C) China (D) Nigeria 5. “One knee on the other” is allowed in which country? (A) Brazil (B) Mexico (C) India (D) None of the above 6. “O with the thumb and the index finger” is sign which shows meaning of Money in ________? (A) Japan (B) China (C) Malaysia (D) Singapore 7. “Hold up crossed fingers” is sign which shows meaning of rejecting something in ___________? (A) Japan (B) Russia (C) Malaysia (D) Singapore 8. Constant maintaining eye contact is sign of disrespect in which country? (A) Japan (B) Russia (C) India (D) Singapore 9. The ideal distance for public space between speaker and author should be ______? (A) Less than 2 feet (B) 2 to 4 feet (C) 4 to 10 feet (D) 12 to 25 feet 10. The distance for social space? (A) Less than 2 feet (B) 2 to 4 feet (C) 4 to 10 feet (D) 12 to 25 feet 11. The distance for friends and family members? (A) Less than 2 feet (B) 2 to 4 feet (C) 4 to 10 feet (D) 12 to 25 feet 12. Traditional Greeting is Namaste for which country? (A) India (B) Pakistan (C) China (D) Sri lanka 13. Which of the following is not a title? (A) Doctor (B) Professor (C) Captain (D) Mr. 14. In ___________, traditionally garland and tilak on the forehead are used for welcoming guests? (A) India (B) Pakistan (C) China (D) Sri lanka 15. Energetic hand shake is considered as an aggressive non verbal communication in _______? (A) India (B) Pakistan (C) China (D) Sri lanka 16. In __________, handshake often takes a long time
(A) India (B) Pakistan (C) Brazil (D) Sri lanka
17. After receiving visiting card, read it and put it away carefully in your __________? (A) Drawer (B) dust-bin (C) Pocket or Card Case (D) File 18. __________ offices are quiet and talking loudly is taken to interfere with the concentration of others. (A) Japan (B) China (C) Malaysia (D) Singapore 19. In _________, the eldest person or the guest of honor is given a seat facing the door. (A) Japan (B) USA (C) Malaysia (D) Singapore 20.___________ restaurants do not have napkins, but there are wet-fragrant-small towels offered to clean the hands by service staff. (A) China (B) USA (C) Malaysia (D) Singapore 21. In ____________, Toasting in is called kampai, pronounced ‘kahm-pie’
(A) Japan (B) USA (C) Malaysia (D) Singapore
22. Martial arts originated in (A) China (B) USA (C) Malaysia (D) India 23. Which of the following country is known as land of Festival? (A) North Korea (B) USA (C) South Korea (D) India 24. Which of the following country is known as land of Festival? (A) Nigeria (B) USA (C) South Korea (D) India 25. In which of the following country, literature in 22 officially recognised languages (A) Canada (B) Mexico (C) South Korea (D) India Module 1 1. Telephonic conversation is __________ (A) Visual Conversation (B) verbal communication (C) Non-Verbal communication (D) Written 2. Downward communication flow from (A) a superior to a superior (B) a subordinate to a superior (C) a superior to a subordinate (D) a subordinate to a subordinate 3. __________channel of communication called the grapevine (A) Horizontal (B) Vertical (C) Formal (D) Informal 4. Generally speaking, in business we communicate: (A) only to inform (B) only to entertain (C) to both persuade and inform (D) only to persuade 5. ___________ is not one of the 7 C’s of communication (A) Conciseness (B) Courtesy (C) Clarity (D) Character (A) (B) (C) (D) 6. there are __________ types of communication (A) 1 (B) 2 (C) 3 (D) 4 7. Which of the following is not a part guidelines of “Completeness”? (A) Eliminate wordy expressions. (B) Provide all necessary information. (C) Answer all questions asked. (D) Give something extra when desirable. 8. Which of the following is not a part guidelines of “Conciseness”? (A) Eliminate wordy expressions. (B) Include only relevant material. (C) Provide all necessary information. (D) Avoid unnecessary repetition. 9. Which of the following is not a part guidelines of “Consideration”? (A) Focus on “You” Instead of “I” or “WE” (B) Show Audience Benefits or Interest in the receiver (C) Emphasize Positive, Pleasant Facts (D) provide all necessary information. 10. Which of the following is not a part guidelines of “Concreteness”? (A) Use Specific Facts and Figures (B) provide all necessary information. (C) Put Action in your verbs (D) Choose Vivid, Image-Building Words 11. Which of the following is a part guidelines of “Clarity”? (A) Construct effective sentences and paragraphs (B) Provide all necessary information. (C) Answer all questions asked. (D) Give something extra when desirable. 12. Which of the following is not a part guidelines of “Courtesy”? (A) Be Sincerely Tactful, Thoughtful, and Appreciative (B) Use Expressions that shows respect (C) Omit Questionable Humor (D) provide all necessary information. 13. Leaders who are ___________ set a very high bar of expectation for themselves. (A) Perfectionist (B) Helpers (C) Achievers (D) Observers 14. This leaders seek out opportunities to assist others. (A) Perfectionist (B) Helpers (C) Achievers (D) Observers 15. These are leaders who excel in a single-minded pursuit of their goals. (A) Perfectionist (B) Helpers (C) Achievers (D) Observers 16. They crave for utopia (an imagined place or state of things in which everything is perfect) - in terms of where they want to see themselves, and groups and organization.
17. These leaders have a strong sixth sense. They are highly in Gauging (measuring) situations. (A) Perfectionist (B) Helpers (C) Achievers (D) Observers 18. These are leader who keep an organization honest and move in the right direction without getting into complacency. (A) Perfectionist (B) Helpers (C) Achievers (D) Questioners 19. They lend an air of optimism around them. (A) Perfectionist (B) Helpers (C) Achievers (D) Enthusiast 20. People with this personality are those with high determination and are possessed with a sense of direction. They have a clear idea of the direction to be taken.
21. An organization cannot do without these leaders. (A) Perfectionist (B) Helpers (C) Achievers (D) Mediators 22. Aggressive emotion is having following traits. (A) Tightened jaws (B) Head down (C) Mild nods of head at periodic intervals (D) Uunsteady voice 23. Submissive emotion is having following traits. (A) Tightened jaws (B) Head down (C) Mild nods of head at periodic intervals (D) Uunsteady voice 24. Attentive emotion is having following traits. (A) Tightened jaws (B) Head down (C) Mild nods of head at periodic intervals (D) unsteady voice 25. Nervous emotion is having following traits. (A) Tightened jaws (B) Head down (C) Mild nods of head at periodic intervals (D) unsteady voice Module 2 1. Which of the following is not an advantage of technology? (A) There is an information overload (B) Distance have stunk (C) Collaboration is possible (D) Responses are quicker 2. Which of the following is not an advantage of technology? (A) Work life balance is affected (B) Distance have stunk (C) Collaboration is possible (D) Responses are quicker 3. Which of the following is not an advantage of technology? (A) Technology is replacing human touch (B) Distance have stunk (C) Collaboration is possible (D) Responses are quicker 4. Which of the following is not a disadvantage of technology? (A) There is an information overload (B) Work life balance is affected (C) Distance have stunk (D) Technology is replacing human touch 5. Which of the following is not a disadvantage of technology? (A) There is an information overload (B) Work life balance is affected (C) Collaboration is possible (D) Technology is replacing human touch 6. Which of the following is not a disadvantage of technology? (A) There is an information overload (B) Work life balance is affected (C) Responses are quicker (D) Technology is replacing human touch 7. Which of the following is not a part of guidelines for preparing e-mail? (A) Standard Heading (B) Useful Subject Line (C) Single topic Directed toward the receiver’s needs (D) Irrelevant information 8. Which of the following is not a part of guidelines for preparing e-mail? (A) Sequence of ideas based on anticipated readers reaction. (B) Careful Use of Jargon, technical words, and shortened terms. (C) Graphic highlighting (D) Unnecessary attachments 9. __________ is generally a single goal with a limited time to achieve. (A) Task Force (B) Quality Assurance team (C) Cross Functional team (D) Product Development team 10. A ____________, or quality circle, focuses on product or service quality, and projects can be either short or long term. (A) Task Force (B) Quality Assurance team (C) Cross Functional team (D) Product Development team 11. A _____________ brings together employees from various departments to solve variety of problems, such as productivity issues, contact estimations and planning and interdepartmental difficulties. (A) Task Force (B) Quality Assurance team (C) Cross Functional team (D) Product Development team 12. A ______________ concentrates on development and innovation of new products. (A) Task Force (B) Quality Assurance team (C) Cross Functional team (D) Product Development team 13. A __________ has members in more than one location. Although separated geographically, virtually teams are still highly effective in number areas. (A) Task Force (B) Quality Assurance team (C) Cross Functional team (D) Virtual team 14. ____________ is a dialogue between two or more people or parties intended to reach a beneficial outcome. (A) Perception (B) Group conflict (C) Negotiation (D) Conversion 15. Which of the following is not a characteristics of negotiation? (A) It requires two parties (B) Require flexibility (C) A process not an event (D) Needs basic communication 16. ___________ is the image we construct, objectively or subjectively, about ourselves as to who we are. (A) Self-Perception (B) Group conflict (C) Negotiation (D) Conversion 17. __________ is a primarily face-to-face communication between two or more people with the opportunity for immediate feedback. (A) Dyadic communication (B) Interpersonal communication (C) Self-perception (D) Conversation 18. Interpersonal communication done on 1:1 basis is called ___________. (A) Dyadic communication (B) Intrapersonal communication (C) Self-perception (D) Conversation 19. Following is definition of: “A formal discussion on a particular matter in a public meeting or legislative assembly, in which opposing arguments are put forward and which usually ends with a vote.” (A) Debate (B) Intrapersonal communication (C) Self-perception (D) Conversation